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Darin S.
Customer Reviews for United Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Agent was friendly snd accommodating.
robert S.Katy was an excellent customer service rep and represents the Uhaul Brand admirably. Friendly, good eye contact, explained everything well and made things very easy for me as a customer. Thanks Katy!
jim B.Service was great. Katie and Jessica were very helpful.. no issues .
raymond S.The mileage to start off was incorrect. The paperwork stated 4687.0 and the actual mileage on rental van was 4687.9. I physically walked in and made it known to Jess and she stated she would give me credit of a dollar at end of bill. Did not see the credit on the bill therefore would not recommend anyone to this location. There are principles and ethics. Gracias.
edith O.Went smoothly . Will rent again
gary B.Of all my times I've rented a U-Haul for our business, I've never been asked to provide an emergency contact. I was asked so I gave them one. Little did I know that the representative would be calling her at that moment. She didn't answer because she's a teacher. I gave her one of my employees numbers who was right outside. Pretty lame new rule or this stores rule. I was also sent an email a few days prior that I had to go there at 10 when they open and I could not do self check in. We normally start working way earlier than 10. Then she told me my key was waiting in the self check in. Ugh! You mean I could have avoided all of this frustration? I will not be revisiting this location unless I have to.
Ralph O.Extremely friendly staff, was in and out in just a few minutes. Highly recommend
ANDREW R.That you stay courteous at all times, not just when your trying to make a sale but thru the whole process. After returning the vehicle the lady was really nasty with me. She even hung the phone up on me twice.
dan M.You exceeded my expectations. Thank you very much.
Billy C.The staff made pick up and drop off smooth! I've never rented a trailer before but this will now be who I go to
Jeff K.N/C
Antonio M.Jess was very knowledgeable and helpful.
Raymond B.This location is Great!! The agent was Very friendly, explained everything clearly, made sure we knew exactly what we would be paying and be responsible for. We will rent from here again!! And they sell stamps, and ship from the USPS and UPS. So convenient!!
jim S.Trying to sign up on line was a big hassel
SCOTT B.Cleaner vehicles.......Overall everything is perfect with the Cresthill location.
LOURDES L.Clean the mirrors
JOHN H.Share information about driving the truck on toll roads. We were thinking it was similar to a rental car and we did not need an IPass. Now we are trying to get the tolls paid so we do not get a ticket for them.
GREGORY G.Great customer service!
Jeromey E.Good and friendly service
SANDY P.Your all good, thanks
MICHAEL R.Able to get truck earlier
Darrin D.None! Customer Service is superb :)
CAROLINE T.not sure which drop box to drop the keys in. put keys in drop box next to door.
Andre Louis M.Very pleasant and went above and beyond to be helpful. Will do business again with them.
Valerie H.Thank you to the lady in the front for all of her help!
Icssayana G.All was quick and easy
Georgios G.Every one was very friendly and I was in and out quickly...they really have a good system.
Joe J.Loved the drop off.
MARGARET Z.Wipe off the inside of the roll up doors on cargo trailers.
Sidney P.Great experience, thank you Nancy!
Robert L.I can't think of anything at the moment. Looks like U-Haul has it All together, and decent rates too!
Dorris C.Nothing! Everything was great!
Sandy B.Quick, friendly service. I could not be more pleased!
Melissa C.Need more help to assist with u haul
Tina G.The staff is very friendly and knowledgeable on the equipment you will need for your move.
Tom J.Excellent girls in the office. No problems. Very smooth move. Gracias.
Joseph O.Staff was 5 star..efficient knowledgeable pleasure doing business with.
david W.Nothing. Everything was great! Staff were friendly and helpful! Gracias
CHAD P.excellent, friendly staff
Timothy S.I have rented from United before and all of my dealings with this business have been great!! No problems at all.
Paul B.Nancy was really nice and was able to multi task with a room full of people this morning. She did great and got people moving. She made it a less stressful moving day! Gracias
BENJAMIN F.Nada
Tamika T.Excellent and friendly service.
malik S.Agent "connected" the trailer to my car. 2 miles down the road the trailer disconnected, she failed to lock the hitch onto the ball.
Stan S.Hire Dewawn Butler
Dewawn B.Originally went to Uhaul on frontage rd. They NEVER answer their phone. I called several times on several days. So I drove there and there we 3 guys standing there doing nothing and ignoring the phone . I would never recommend this location to anyone !!!!!!! Terrible service !!!!
CARY T.Electric mirrors would be great! The mirrors on the truck I used could not adjust because the mirrors were locked in place. Having electric mirrors would solve that issue.
PAUL M.The attendants were very friendly and helped us on the process with being first time users.
LILIANA L.Everything was great. The computers were slow that day but the representative was very professional. She explained about loading the trailer and she hooked it up for me. The equipment worked perfectly for us.
Robert F.need more space on the campus, area is pretty cramped. The service was good however.
Robert K.