Customer Reviews for United Self Storage
(U-Haul Neighborhood Dealer)

745 reviews

21005 Division St   Crest Hill, IL 60403

(815) 741-1463

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(815) 741-1463

21005 Division St
Crest Hill, IL 60403

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VIDA D 
Rating:
5.0

A nice young lady (I can't remember her name) came out to help when we dropped off our U-Haul truck. The place seems to be very nice, but we haven't used them for storage.

Mark H 
Rating:
5.0

Customer did not leave a comment.

KEN L 
Rating:
4.0

Customer did not leave a comment.

Corbett S 
Rating:
5.0

Customer did not leave a comment.

Leanne M 
Rating:
5.0

Customer did not leave a comment.

MARNA R 
Rating:
5.0

Customer did not leave a comment.

Frank K 
Rating:
1.0

Unable to view my receipt. Probably because I was over charged $20. Also, never was informed on how to complete the drop service. So now over charged again. They are stealing people's money.

CHARLES J 
Rating:
5.0

Have the same lady in the office. She was nice friendly, process was smooth n east VAN was clean already on and warm. I really appreciate you guys. I got truck before from same location but now I couldn't find on Google

SHAHBAZ M 
Rating:
4.0

Your lockers are outside of the building and in the winter time the locks get frozen and it is not possible to open them. After I press in App that I got no key, the app is stuck and you can not do any other procedures like you got the key or return the truck. So, obviously your virtual service is useless without a human attendance, at least in a winter time...

MAKSIM Y 
Rating:
2.0

Rude lady when I first arrived to pick up the key. I did everything online and all I needed was the key. It’s supposed to be convenient for the customer but she claimed she still needs to check my ID and every thing I just did online. I’ve been through this routine before and never had to be re-checked before getting keys! Plus she felt like she needed to tell me if I lost the key I will have to pay for the key fob! Duh! I’m not some young kid. I know what and What not to do. She’s very rude and has NO customer service skills!!

ERIKA P 
Rating:
3.0

Customer did not leave a comment.

Michael Y 
Rating:
5.0

Customer did not leave a comment.

sir r 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
5.0

Customer did not leave a comment.

Veronica A 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
5.0

Everything was great here. From pickup to drop off. Them only reason I said the equipment was bad was so it would get Uhauls attention. The 15ft truck was clean and ran great. However...i had it into the night and the headlights were so out of adjustment that it was very difficult to see. This is an extreme safety hazard and should be addressed by uhaul. Other than that everything was great. Ive used this location several times and its the only one ill use on the Crest Hill/Joliet area.

Mark K 
Rating:
5.0

The personnel were all very friendly and nice. Will use your services again in the future. Thank you

MARY N 
Rating:
5.0

You should institute a rewards program I frequently rent your vehicles and always return the way I find them if not better condition but I don’t like renting on the weekends due to the rates being so high. So I think that a rewards program would bring better business something like a discount on rates or something.And you should consider renting cars.

FLOYD G 
Rating:
1.0

Customer did not leave a comment.

JAIDEN M 
Rating:
5.0

The U-Haul staff are amazing and the success of U-Haul depends on them. Take for instance the manager came in person checked the equipment and completed the documents which made the transaction so simple. John Almawi

john a 
Rating:
3.0

I calculated a certain amount of miles and ended up paying way more than expected. Google aaid 30 miles to and from and i had to pay way more outside of that. Moving is expensive

Shanna K 
Rating:
5.0

Customer did not leave a comment.

CORNELIA K 
Rating:
4.0

Customer did not leave a comment.

Tomeka G 
Rating:
4.0

System couldn't generate a hard copy receipt to sign

FRANCISCO L 
Rating:
5.0

Customer did not leave a comment.

Angel H 
Rating:
5.0

Uhaul located on Division in Crest Hill, IL. Is My go to Moving Rental Truck Location. They are very knowledgeable, good equipment, & very quick at processing Order. I recommend them to anyone in Will County needing a Uhaul. Jmac

Johnny M 
Rating:
5.0

Customer did not leave a comment.

Beverly M 
Rating:
5.0

Customer did not leave a comment.

Guadalupe M 
Rating:
5.0

I love this location when I need to rent a truck. I’ve rented moving trucks for a complete move. And I’ve rented pickup trucks for an hour for a small job. The staff has always been pleasant, helpful, and I’ve always been greeted with a smile. They move the paperwork along efficiently. And I am in and out with the keys to the truck quickly. And always say “if there are any issues while you have the truck, please give us a call.” And the price is s as Keats what they say it will be.

Tammy C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

Conrad A 
Rating:
5.0

Everything was great. C CD Representatives were friendly and knowledgeable.

Elena S 
Rating:
5.0

Customer did not leave a comment.

Joanie W 
Rating:
5.0

Customer did not leave a comment.

Lester T 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

Tom S 
Rating:
5.0

Customer did not leave a comment.

LISA R 
Rating:
5.0

Customer did not leave a comment.

COLLEEN F 
Rating:
5.0

The 2 women who helped me were fantastic, very helpful and very kind!!

Conrad A 
Rating:
5.0

They were very friendly

James V 
Rating:
5.0

None

ROGELIO M 
Rating:
5.0

Friendly front desk representatives. Renting a Uhaul was made very simple and easy.

JIM B 
Rating:
5.0

Customer did not leave a comment.

Victoria O 
Rating:
3.0

Customer did not leave a comment.

Jacek P 
Rating:
5.0

Customer did not leave a comment.

Edward H 
Rating:
5.0

I made my reservation and days after it was confirmed, I received a text saying that my reservation had to be changed. It was supposed to be a one way trip, picking up at one location and dropping off in another. Instead, they told me I had to pick up and return the truck to the same location. Notifying me of this the day before my move made it quite difficult and stressful on me. The only other issue is that I drove 34.9 miles I believe, and on filling up the gas tank to a full tank, I had to use almost 9 gallons of gas. Do your trucks not get more than 4 miles per gallon???

Michele P 
Rating:
5.0

The ladies was very helpful and had everything ready to go .

Robert D 
Rating:
5.0

You did great the way it was thank you very much.

mel b 
Rating:
5.0

Tracy is great! So, kind and professional. Two qualities that aren’t assumed in the service industry. The vehicle was so clean and I experienced no issues. Thank you.

Jean W 
Rating:
5.0

Customer did not leave a comment.

joyce s 
Rating:
5.0

Great staff interaction in every way. From a friendly and professional experience setting up the rental over the phone to the pick up at Crest Hill location. I would absolutely recommend renting from this location.

PATRICK M 
Rating:
5.0

The online process was terrible. Couldn’t get a live person to speak to. Took multiple calls and a lot of time. They changed pickup location and set a pickup time that was not going to work without speaking to me. I opted for a call, not texts. The ladies at the crest hill location were nice though

Skye B 
Rating:
5.0

Pleasant, friendly employees answer my questions and take care of me right away

ANDY K 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

Great truck with no problems. Everyone working there were so nice & thorough. I highly recommend this location.

MIKE A 
Rating:
5.0

Customer did not leave a comment.

Sarah M 
Rating:
4.0

Customer did not leave a comment.

ANDY C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
4.0

Ok

joseph d 
Rating:
5.0

All good

CHRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
Rating:
5.0

Customer did not leave a comment.

Ayviah W 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
4.0

All the ladies were very nice. They got all the paperwork done swiftly and got me on my way. The truck itself was a different story the check engine light was on, it had an exhaust leak and when on the highway the engine surged causing it to use more gas.

todd G 
Rating:
5.0

Customer did not leave a comment.

Randolph M 
Rating:
5.0

Customer did not leave a comment.

CINDY S 
Rating:
4.0

Customer did not leave a comment.

KEN L 
Rating:
5.0

Great

Pareshkumar P 
Rating:
5.0

Customer did not leave a comment.

Julie B 
Rating:
5.0

Customer did not leave a comment.

Darin S 
Rating:
5.0

Customer did not leave a comment.

ANGELA U 
Rating:
5.0

Agent was friendly snd accommodating.

robert s 
Rating:
5.0

Katy was an excellent customer service rep and represents the Uhaul Brand admirably. Friendly, good eye contact, explained everything well and made things very easy for me as a customer. Thanks Katy!

jim B 
Rating:
5.0

Service was great. Katie and Jessica were very helpful.. no issues .

raymond s 
Rating:
3.0

The mileage to start off was incorrect. The paperwork stated 4687.0 and the actual mileage on rental van was 4687.9. I physically walked in and made it known to Jess and she stated she would give me credit of a dollar at end of bill. Did not see the credit on the bill therefore would not recommend anyone to this location. There are principles and ethics. Thank you.

edith o 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

Henereida M 
Rating:
5.0

Went smoothly . Will rent again

gary b 
Rating:
5.0

Customer did not leave a comment.

Dajia W 
Rating:
5.0

Customer did not leave a comment.

Dave O 
Rating:
2.0

Of all my times I’ve rented a U-Haul for our business, I’ve never been asked to provide an emergency contact. I was asked so I gave them one. Little did I know that the representative would be calling her at that moment. She didn’t answer because she’s a teacher. I gave her one of my employees numbers who was right outside. Pretty lame new rule or this stores rule. I was also sent an email a few days prior that I had to go there at 10 when they open and I could not do self check in. We normally start working way earlier than 10. Then she told me my key was waiting in the self check in. Ugh! You mean I could have avoided all of this frustration? I will not be revisiting this location unless I have to.

Ralph O 
Rating:
5.0

Extremely friendly staff, was in and out in just a few minutes. Highly recommend

ANDREW R 
Rating:
5.0

Customer did not leave a comment.

MANUEL B 
Rating:
2.0

That you stay courteous at all times, not just when your trying to make a sale but thru the whole process. After returning the vehicle the lady was really nasty with me. She even hung the phone up on me twice.

dan m 
Rating:
5.0

You exceeded my expectations. Thank you very much.

Billy C 
Rating:
5.0

The staff made pick up and drop off smooth! I’ve never rented a trailer before but this will now be who I go to

Jeff K 
Rating:
5.0

Customer did not leave a comment.

JOHN J 
Rating:
4.0

Customer did not leave a comment.

THOMAS G 
Rating:
5.0

Customer did not leave a comment.

Edward K 
Rating:
5.0

Customer did not leave a comment.

Jazmin E 
Rating:
5.0

Customer did not leave a comment.

miguel i 
Rating:
5.0

Customer did not leave a comment.

Chris N 
Rating:
5.0

Customer did not leave a comment.

Lawrence P 
Rating:
5.0

Customer did not leave a comment.

arthur F 
Rating:
5.0

N/A

Antonio M 
Rating:
4.0

Customer did not leave a comment.

KEN H 
Rating:
5.0

Jess was very knowledgeable and helpful.

Raymond B 
Rating:
4.0

Customer did not leave a comment.

Amanda B 
Rating:
5.0

This location is Great!! The agent was Very friendly, explained everything clearly, made sure we knew exactly what we would be paying and be responsible for. We will rent from here again!! And they sell stamps, and ship from the USPS and UPS. So convenient!!

jim s 
No reviews have been submitted for this location.

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