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CHRISTL W
Customer Reviews for Ultimate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The gentleman who was operating the facility while we were there was incredibly kind and helpful
Nicholas H | Overall ExperienceZack was super helpful throughout the process and made it a breeze. ¡Gracias!
VINCENT RFriendly, nice and clean truck
FAITH OHave rental supplies in stock or update the ordering website to reflect they are out of stock. Like dollys for instance
Lynette RI didn't mind to pick it up, but dropping it off was terrible due to its hitch got stuck trying to go up the hill. This specific place should only run as a pick up station.
SAE CDefinitely I recommend
MERVAT FWonderful experience and very quick! The person working this day was very helpful and professional!! We Will be back
PAULA WVery good
rubens e | Overall ExperienceExcelente
Brandon J | Overall ExperienceToo expensive
Gabriel SNothing! Mr. Zach was the best person ever! He is so pleasant, professional, and accommodating. I will definitely use his location again.
Pipa EJohn
JOHN BOutstanding Service - Exceeded Expectations! I don't usually write reviews, but I had to make an exception for this U-Haul location. Zack provided some of the best customer service I've experienced in a long time. He was friendly, knowledgeable, and made sure I had everything I needed for a smooth rental. The truck was spotless, well-maintained, and ready to go when I arrived. No hidden fees, no surprises-just honest business done right. You can tell this location takes pride in their service. If you need a rental, don't waste time anywhere else-this is the place to go. Thanks again, Zack!
BESHOY SGreat People, Great Service! Man, let me tell you-Zack and the team at this U-Haul spot know how to treat folks right! From the moment I walked in, they made sure I was taken care of. No stress, no nonsense-just good, honest service. The truck was clean and ran like a champ, and Zack even gave me a few pointers to make the move easier. It's not every day you find a place that actually cares about their customers, but these guys do. I'll definitely be back next time I need a rental. Thanks again, Zack!
BESHOY SSmooth, Hassle-Free Rental Experience I had a great experience renting a truck from the U-Haul location at Ultimate Storage on Bell Rd. Zack was professional, efficient, and made the entire process easy. The truck was in excellent condition-clean, well-maintained, and ready to go upon arrival. The pickup and drop-off process was quick, with no unnecessary delays. It's clear that customer service is a priority at this location. I highly recommend this place for anyone needing a reliable rental.
BESHOY S⭐⭐⭐⭐⭐ Top-Notch Service! I've rented from a few U-Haul places before, but this one at Ultimate Storage on Bell Rd is hands-down the best. Zack was straight-up awesome-friendly, professional, and really knew his stuff. He got me set up with exactly what I needed without any hassle. The truck was clean, ran great, and the whole process was quick and easy. No long wait times, no runaround-just solid service from good people. If you're looking for a stress-free rental experience, this is the spot. I'll be coming back for sure. Appreciate it, Zack!
BESHOY S⭐⭐⭐⭐⭐ Excellent Service & Highly Recommended! I recently rented a truck from Zack at U-Haul (Ultimate Storage - 458 Bell Rd, Nashville, TN), and I couldn't be more satisfied with the experience! The entire process was smooth, professional, and hassle-free. Zack went above and beyond to ensure I had the right vehicle for my business needs, and his customer service was top-notch. The truck was clean, well-maintained, and ready to go when I arrived. The pickup and drop-off process was seamless, and the team at this location was friendly and efficient. I highly recommend this U-Haul location to anyone looking for reliable rental services. I'll definitely be back for future rentals. Keep up the great work, Zack and team!
MAFDY IGrateful for the owner’s dedication and availability.
Clinton H | Overall ExperienceThe service was great picking up the truck on line was great returning the truck the guy was at the truck before I could get out that's what you call service. Only thing the hill to get into is steep
Denise Aexcellent service
MARYAN WBest customer service i really appreciate his service returning and picking up was help full
ALI AKeep doing what you’re doing
DEMONTRE HVehicles in bad shape poor condition making a loud noise
EMEEL SAll good
JONATHAN JGreat guy was working
SHAWN TGood job!!
CALEB WBest of the best 👌
FARMAN SThe best 👌 👍 😍 🥰
FARMAN SBrother Zakaria is the best Uhaul agent always helped me when I need his services. God bless you.
FARMAN STell them to stop lying told me the didn't have the promotion
CHRISTOPHER DEverything went smoothly and the owners were very nice and helpful. Would definitely recommend coming here if you need a uhaul or a storage unit.
TAMIA J | ReservationVery nice
DONNA DMy Uhaul experience at this location exceeded my expectations. The gentleman was nice, friendly, thorough and fast! I will return to this location and refer my friends. By far the best experience thus far with UHAUL.
WILLA WBueno
MAGDY HContinue to deliver great and amazing customer service best experience I ever had the attendant was simply amazing
DAVID II did not catch the person's name working the counter but he was a great help.
BRANDON VPave the parking lot
Sergey LWow! What an awesome experience. I was greeted at the door! The customer service was great! I will use this location from now on.
AMBER JVery friendly and helpful!! I was able to check in in less than 10 mins. I was very pleased with the service he provided.
Amber JThe location was a bit cluttered and confusing to get to, but the equipment was in perfect condition and the service on both pickup and dropoff was excellent. I changed a Friday afternoon pickup to a Saturday morning pickup at the last minute and expected a weekend rush. The owner handled the crush of customers with grace and efficiency and got me on my way with minimum delay. I'll go back.
DANIEL TDriving up, it was really hard to tell where to go to get the van I rented. It was a steep hill leading up to a garage and a big lumpy unfinished lot. No signs saying where to park and took a while to find my vehicle. Vehicle was clean, but the brakes were loud and I didn't notice until I was on my way back, but the driver's side blinker wasn't working. I was wondering why people kept flashing their lights at me when I was turning. I also could've got in an accident. I was at an intersection turning left, and another vehicle across me was turning right. I went and turned left, but since my blinker wasn't working, they couldn't see I was turning and went at the same time as me. Overall just a dangerous situation and I feel like they need to make safety a priority.
MICHELLE BThe agent on duty was very nice and eager to assist, but the car hauler that I rented was missing a tail light! Upon inspection, I noticed that the actual wiring harness appeared to be cut so there was no chance of getting it to work properly! Also, the trailer was dirty! I appeared to have oil or some other fluid all over it! Bottom line: Nice agent, bad equipment!
Reginald REven yesterday I told to my friends as good price and easy to rent
TEZERA JStill have not had my deposit ($60) on the equipment refunded
Garrett DGreat service
MAHMOUD JNothing, the truth is that it is an excellent service and also economical.
FELIX AThis location and those running it were wonderful and helpful. We will rent here again
LAURA SDirty inside and out bugs in the passenger cabin and all kinds of dirt dashboard and other panels falling off exposed wires leading from under the glove box to the passengers feet (I don’t know if they tried DYI electrical work and didn’t know how to put it back) 2 minutes into the drive warning lights for gas cap and engine turned on and started beeping upon inspecting the gas cap it was clear it was not the correct fit for this vehicle check in process for self check in was almost worse than my 3 hour rental
Val RGood customer service
FAITH OBest of the best service
FARMAN SJust keep the good work going
EJIOFOR OHe was supposed to have canceled this on yesterday. I was not satisfied with the unit. It is not a good place to store my items at all.
Trnln S | ReservationI received exceptional customer service from pick up to drop off. Keep up the good work
BARBARA AThe service was quick and everyone was friendly and helpful
DEANA BGreat customer service, friendly staff easy pick up and drop off
BRYSON DThe reservation I made on line and the service representative had all the information ready and the equipment was waiting upon my arrival. Was able to make arrangements to drop off the equipment after hours, very convenient.
RICHARD LVery friendly and kind man runs this facility.
MARK S | Overall ExperienceNeed to write the right truck number on the key. Need to fix the app. It was a hassle. I got there at 8:30 (yes I was a little late) but the app was taking so long I wasn't even able to get the truck at that time because it was saying I wasn't at the location and I was standing right by the trucks. When I scheduled the pick up not anywhere on the website did it say I would have to make an account. So I had to do that the morning of pickup as well. I could not wait around because my daughter had to go to the hospital so I scheduled a later pick up time. Had to go through the check in process all over again when I got back The parking lot was filled with cars and I couldn't even get my truck out so we had to wait for whoever it was to move their car . It was truly horrible and I will NEVER rent from this location again but instead go to an actual U-Haul place. I was unaware that this wasn't an actual U-Haul place until the day of . The sign is so small I missed my turn two different times. Horrible horrible horrible . Do better
Jordan FEverything was wonderful. Customer service was amazing.
VERONICA WNot have a store in a bad neighborhood.
Casper LThe van worked perfectly good
Faith OThe staff was very professional and always had a kind word.
william A | Overall ExperienceIt was excellent
Rufus H | ReservationEverything was ABSOLUTELY WONDERFUL AND PROFESSIONAL
Shundra C | Overall ExperienceNice man. Patient. Professional
claude p | ReservationGreat storage location and owner is fantastic. I liked that he was very friendly and almost every time I went there during the day I got to speak with him and say hello. If I ever need storage again, I plan to go back!
Kenneth L | Overall ExperienceThe manager Zach is honest and a great guy to work with!
Michael F | Overall ExperienceI loved this facility! The staff was very attentive and friendly, always checking in when I was there. They were accommodating when I booked the unit and there were no hidden sign on fees like there are at some other storage businesses.
Sadie G | Overall ExperienceIt was very good experience
GUADALUPE F | Overall ExperienceMr. Zackaria was amazing! He was super helpful with getting me my storage unit. He even helped me a little with moving some items when I was pregnant. He helped calm me down when I got emotional. He went above and beyond with the customer service. I would highly recommend this honest man's business to anyone!
Ashley B | Overall ExperienceStaff was extremely helpful and friendly. I appreciate all the support and communication we had with them and if I need a storage again, I'll definitely go to this one.
Leslie P | Overall ExperienceThought we would o let need storage for a month or 2. Ended up staying for 7 months. Fair price for the facility rented. Manager Zachariah very helpful and accommodating.
kirk l | Overall ExperienceThe storage facility is older but gets the job done. The gentleman assisting us was a godsend. Our move was difficult and I had been 2 days without sleep when I opened the unit. We were pressed for time. Zachariah was pleasant, kind, patient, and understanding. I sent a young family member to pay the bill and she was so impressed, she asked me if he had ason. He is truly a nice person. He is an asset to his company. Gracias.
Tamilya L | Overall ExperienceZach is the best!
John H | Overall ExperienceZack was awesome and very helpful . Great experience and outside of facility was pretty run down so bad first impression and was quickly changed As inside was very clean and well maintained . Office was also neat and orderly
Joseph R | Overall ExperienceMr. Zack does a great job
JERRY J | Overall ExperienceMoved in second week in whole complet storage complex burned down I didn't get the insurance I pray that thay pay I had over 15 to 16.000 dollars worth of do equipment
boston h | Overall ExperienceThis storage building had a fire. I wad told my stuff was fine. Nothing was fine. I lost my queen size bed, Clothes and other non replacable items. My daughter was so distraught to lose things.
Janet A | Overall ExperienceI found the office staff very efficient & friendly the facility was clean &safe
REBECCA R | Overall ExperiencePlace has no power.
DANIEL E | ReservationNo one contact me when my Storage caught fire
toya f | ReservationMolded furniture; rats in the units and in my stuff. Thousands of dollars were destroyed and the man in the office laughed as if it was funny and walked off! I would NOT recommend this place.
Eric M | Overall Experiencenone
DANIEL E | ReservationThe facility is kind of in a bad area and not really well taken care of. I didn't need much and I was on a time crunch so I left my things there.
MYEAR J | ReservationIt was a easy transition and move
Mikiah D | ReservationI get good service at this storage
NASR A | Overall Experiencethe storage facility is adequate.
Privacy R | First ImpressionsCancelled storage
Privacy R | First ImpressionsIt was nothing personal about the location or business, we just decided to use a facility closer to the town we are moving to.
Privacy R | First ImpressionsVery good facitlity. Just ended up choosing one closer to home.
Privacy R | First ImpressionsThe owner was very polite and accommodated our need to change the size of our reservation.
Privacy R | First ImpressionsVery confusing and uninviting.Place looks questionable and I was hesitant to store my things here. Wanted to find somewhere else but had no choice
Privacy R | First ImpressionsThe storage facility manager was fantastic to work with even though I was unable to utilize his facility for my storage needs he was excellent to work with.
Privacy R | First ImpressionsClean units. Slight dust in building but nothing unbearable. Great service. Looking forward to utilizing this storage facility.
JAMES D | First ImpressionsVery good service, cheap prices
Privacy R | First ImpressionsEasy online reservation process. Ultimately decided to go a different route and canceled the reservation, but I have no issues with this location and would recommend them to others
Privacy R | First ImpressionsIt was hard scheduling via phone. So I scheduled online but wasn`t sure about details. Would`ve been nice to have someone on the phones who could understand me/who i could understand.
Privacy R | First ImpressionsThe place is dirty, the outside of the premises look like a junk yard. Location is inconvenient for loading and unloading. Storage place does not look safe enough to store belongings.
Privacy R | First ImpressionsDid not utilize the storage space, but making the reservations were easy.
Privacy R | First ImpressionsGood service
Privacy R | First ImpressionsThis facility was in a very difficult location to access and was extremely run down. We ended up going with a more expensive unit with another company because we didn`t feel safe at this facility.
Privacy R | First ImpressionsEverything went good. He even showed me the unit to make sure that was the size that I needed. But I didn`t know that locks wasn`t provided.
Privacy R | First ImpressionsI ended up not using this facility. I found somewhere cheaper and closer to home.
Privacy R | First ImpressionsEven though I didn`t end up needing the storage facility. The staff were great at keeping in touch to make sure that I had everything lined up for my move.
Privacy R | First ImpressionsCustomer Service was awesome. Location looked a little sketchy but it was very clean and the unit was the perfect size.
Privacy R | First ImpressionsGreat rates, and fantastic service! Ronell was so kind and thorough. Se los recomiendo a todos.
Privacy R | First ImpressionsThis facility`s surroundings did not look safe. I cancelled my reservation. Please refund any money you have taken from my account.
Privacy R | First ImpressionsN/a
YOLANDA R | First ImpressionsN/a
Privacy R | First ImpressionsN/a
Privacy R | First ImpressionsBueno
Privacy R | First ImpressionsZack was very friendly, helpful and professional. I am very happy with my experience at Ultimate Storage.
Privacy R | First ImpressionsU-Haul did not have a space available to suit my needs. I placed a reservation just in case. I was able to find an alternative so did rent the space I reserved.
Privacy R | First ImpressionsI did not end up needing it. A friend offered her basement
Privacy R | First ImpressionsVery courteous, easy check in process.
TRACY A | First Impressions