Customer Reviews for U-Haul Storage of Umpqua Valley

3,868 reviews

1182 NE Stephens St   Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

(541) 672-6864

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(541) 672-6864

1182 NE Stephens St
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ISABEL C. 
Rating:
4.0

Customer did not leave a comment.

Tonia T. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Customer did not leave a comment.

Aberaham Z. 
Rating:
5.0

Fix the app so it finds your rental

landon T. 
Rating:
4.0

I had an excellent experience with the gentlemen at this location They mad pick up a breeze

TOINI MARIE B. 
Rating:
3.0

Customer did not leave a comment.

Mindy M. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
1.0

I had issues with the rented equipment and was not able to use it to complete my job. The brakes on the hitch did not work properly and were locking up while loaded. I felt the trailer brakes engaging and pulling backward on my truck while driving unloaded. I complained about the issue while I was returning the trailer. The guy checked the trailer in and told me that what I was saying didn't make sense, and proceeded to charge me the full amount for a rental trailer I couldn't even use for the purpose I rented it for. I then watched him move the trailer back into stock to be rented to someone else with malfunctioning brakes. Very dis satisfied with the level of service I was provided during the return process and that the employee that was helping me showed no concern for my complaint and basically called me a liar. Will not be renting anything or returning to this location for anything.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
3.0

It could be they where just to busy but the employees acted like they didn't have the time to help you properly .. I was given a U-Haul truck that was old had a broken windshield and absolutely filthy inside and out .. the contract from the previous people that had turned it in was still sitting in the cab so obviously and it looked like the truck had not been touched since it was returned I was just handed the key after they handed to them.. the front end has a problem with the steering the the wheel has almost a quarter-turn play and to keep the thing going down a straight line on the freeway was almost impossible.. very unsafe.. I was given the truck with only a quarter tank of gas in it...

Michael M. 
Rating:
5.0

Excellent experience and people.

John F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Only my 2nd time using you guys but service has always been great. Thank you

Sean W. 
Rating:
3.0

Customer did not leave a comment.

timothy J. 
Rating:
4.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

suzanne T. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

We had a move to Arizona,and these guys helped arrange the best way to get it done. Thank you Roseburg crew, always appreciate you guys !

Brett-Jessica H. 
Rating:
5.0

Customer did not leave a comment.

joey t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dallas C. 
Rating:
5.0

Customer did not leave a comment.

DALTON C. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

dale M. 
Rating:
1.0

I' vevbr My

Joey P.  |  Overall Experience 
Rating:
5.0

Everything was great

Richard P. 
Rating:
3.0

Was told I would be reimbursed for filling the tank past what I left it at, was told that's not the case.

Bryan M. 
Rating:
3.0

Better communication at pick up. Actually give me rental contract.

Christa C. 
Rating:
5.0

Staff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.

Deborah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERIE K. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
4.0

The Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".

Teresa S.  |  Overall Experience 
Rating:
5.0

I've always liked your company the only thing I'm concerned about is your limits on days that used to be three days to drive somewhere someplace now you got one day to load up a vehicle drive a hundred miles and unload it impossible you need to straighten that mess out but your guys were very helpful there

LARRY ALLEN C. 
Rating:
5.0

Excellent service during a stressful time. Thank you!

Ava F. 
Rating:
5.0

Parking when dropping off is super tight in the parking lot.

michael C. 
Rating:
4.0

staff efficient and no wasted time waitng around

Dan H. 
Rating:
1.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Excellent manager Michelle in roseburg on Stevens!! Her staff says great things about her and her customer service is superb She has a friendly nature And makes customers feel welcome and important!!

Lucinda S. 
Rating:
4.0

truck leaked

Leita C. 
Rating:
5.0

YAHOOEEE always a fabulous experience !

Harold B. 
Rating:
5.0

no idea; these guys are very good and have used this location twice before.

Lorraine T. 
Rating:
5.0

Customer did not leave a comment.

Gayle S. 
Rating:
5.0

Customer did not leave a comment.

GAYLE S. 
Rating:
5.0

Customer did not leave a comment.

AMY ROCHELLE R. 
Rating:
5.0

Customer did not leave a comment.

BROOKE T. 
Rating:
5.0

Nothing except not have one person working office on a busy Saturday.

leroy G. 
Rating:
5.0

Experience was great. I really can't think of anything that could have been improved. The young lady that got me on my way with the truck was excellent & the young man that helped me when I returned it was great as well. I wish I could mention them by name but never got their names. Very impressed with the service. Only thing I would say is scrap the fuel level situation. It was overly complicated. Fill them up & have customers fill them back up before they return them.

Derek F. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE ASHLEY F. 
Rating:
4.0

I returned the truck with a bit above the amount of gas I started with 3/8 and was charged a gas surchargeâ€"-I called in after receiving my online invoice ( attendant said my gas level OK when dropped off) $18.75 addl.charge. When a person called me back she said I was required to return it with 1/4 of a tank……That was never indicated to me……feel I was a bit scammed on that..!

Steve L. 
Rating:
5.0

Very easy and such a nice younger gentleman took care of us. I would really recommend this end of my move. So easy to work with this dealer. Impressed

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

My friend dropped off the U-Haul truck for me, and it went very smoothly.

JARED H. 
Rating:
5.0

THESE PEOPLE ARE INCREDIBLE. !!! There is absolutely nothing to improve. PERFECTION

Harold B. 
Rating:
4.0

Better phone tree answer system for local response to a phone call Current system worked out but, a call from Roseburg, Oregon being answered by someone in Atlanta, GA.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
4.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Packed parking lot but due to inventory, that is understood.

Matthew V. 
Rating:
5.0

Can't think of a thing

Philip C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Ross N. 
Rating:
5.0

Customer did not leave a comment.

Dallas C. 
Rating:
5.0

Doing a great job. Online & in store Always available professional yet friendly

Louis S. 
Rating:
4.0

Supposedly, my credit card was NOT supposed to be charged until I returned the equipment. I reserved it for 2 days @ a special of $102 per day + $16 optional insurance. Total should've been $119 plus a few dollars for the mileage charge. Lo' an behold....instead my credit card is charged for the 2 days instead of 1 since I had dropped it off that same day. Then the additional charge for mileage for a few bucks. WTH??? Stop ripping off your customers.

Marlon D. 
Rating:
3.0

Customer did not leave a comment.

Danny J.  |  Overall Experience 
Rating:
5.0

GREAT customer service!!!!!!!

Edward S. 
Rating:
5.0

This is about my 5th rental from or returning to this location. The Crew are always Friendly, Cheerful, Professional and Expedient !!! **********. THE BEST

Harold B. 
Rating:
3.0

Clear out all the junk laying around so people don't run into it.It was rather chaotic.

WILLIAM B. 
Rating:
5.0

Quick and easy reservation and pickup. Truck was well maintained. Worked great for my needs.

Jamie M. 
Rating:
5.0

Always a smooth transaction!

April E. 
Rating:
1.0

We were told we could return at any time during the weekend without incurring another day charge. That was a lie, I just got billed for another day after returning on Sunday. Every part of the logistics was a nightmare. 2/10, avoid.

Nathaniel F. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

You might consider lowering your prices. 99 cents per mile usage seems a little exorbitant.

Kit C. 
Rating:
5.0

Excellent service as always!

Olivia G. 
Rating:
5.0

Customer did not leave a comment.

Alyson S. 
Rating:
5.0

The young woman that helped us was very friendly and made everything very easy!

Timothy Y. 
Rating:
5.0

Customer did not leave a comment.

HOPE MARIE K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

The experience was as we expected it to be to be there were no surprises, other than the fact about the insurance and having to have U-Haul insurance, changes the daily price by at least $14 so I think that's a little small fine print that people should know about upfront.

Jason H. 
Rating:
5.0

I see no need for improvements.

DIANE LESLIE W. 
Rating:
3.0

We rented a moving dolly and they said they would put it in the trailer and they never did. So we got down the road almost to the highway and we stopped to check and it was not there so that not only wasted more of my time but my gas as well. Your employees need to start paying more attention.

Brooke F. 
Rating:
4.0

Customer did not leave a comment.

Adrian L. 
Rating:
5.0

Customer did not leave a comment.

DORIS B. 
Rating:
5.0

N/A

jerry B. 
Rating:
5.0

I dropped my tow dolley off at this location. The man that came out and helped me was very nice and helpful. No issues here.

Keri S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
2.0

Seat was really sloped, hard to sit straight. I asked for a package of blankets and they didn't put them in the truck.

Pamela S. 
Rating:
5.0

I would like to especially thank the person who checked in. I think her name was Alycia. She was wonderful. Also, we would like to thank Travis who was so helpful when we checked out. Wonderful folks at your location.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Lola S. 
Rating:
5.0

This location has always provided me a pleasant experience.

Mina T. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

I love this uhaul place. always good service.

Nanette G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

TONNIE RUTH B. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

I think because of COVID-19 the inside of the truck should've been sanitized.

Terry A. 
Rating:
5.0

I know the trailer is heavy but our gas mileage suffered greatly towing it. The ramps likely acted as a sail as well.

Harold P. 
Rating:
5.0

Roseburg Oregon u-haul employees are great, they take the time to clearly answer all my questions, I Highly Recommend Roseburg Oregon u-haul,

William K. 
Rating:
5.0

The staff was so very helpful and kind. From the minute I walked in the door, I was greeted with smiles and kindness. I appreciate you guys so much and keep up the good work!

JULIE HELENE P. 
Rating:
5.0

Was great running, clean except inside of windshield was dirty and wouldn't have noticed it except was driving into the sun..overall great experience..thanks again

Brian G. 
Rating:
4.0

Show more interest when a customer shows up. And the trucks you have are gas HOGS. Why not using Diesels ??

Darren S. 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
1.0

I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.

Crystal M.  |  First Impressions 
Rating:
5.0

The general manager Meesh was amazing to me and helped me out so much!

Arianna F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gerry r.  |  First Impressions 
Rating:
5.0

Michele did a great job! She was very helpful and informative

Garret R.  |  First Impressions 
Rating:
2.0

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

corey t.  |  First Impressions 
Rating:
5.0

Very helpfull , good personality,

shawn f.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top