Customer Reviews for U-Haul Storage of Umpqua Valley

3754 comentarios

1182 NE Stephens St   Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

(541) 672-6864

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 672-6864

1182 NE Stephens St
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

The cost per miles was pricey.

zachary C. 
Clasificación:
5.0

Make sure trucks are clean

Carl T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward T. 
Clasificación:
5.0

Michelle Muir was very courteous and efficient. No improvement needed!

tanya M. 
Clasificación:
5.0

Very helpful people. Pleasant experience

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ronald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN ANNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
5.0

OMG these folk are so professional and they take care of us immediately every time we arrive. Very rarely do you find professionalism of this caliber anywhere.

harlod B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry O. 
Clasificación:
5.0

place was clean and organized. The ma. that helped was nice and knew what he was doing. Only problem I had was not told what I needed to do when I dropped it off.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne F. 
Clasificación:
5.0

Wipe down truck interiors with disinfection after each use during this high virus infection rate in Douglas County.

Lillene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE PATRICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni M. 
Clasificación:
4.0

I have done business at the store many times. Everyone is friendly, professional, and always willing to help.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

Staff was very friendly and informative! Very nice to see folks who genuinely seem to take pride in what they are doing

Austin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA LYNN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosemary H. 
Clasificación:
5.0

sometimes hard get thru on phone, maybe use more help. Overall great service.

Alfred P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
5.0

excellent service

Cherri AND H. 
Clasificación:
5.0

These guys were great, all of them!

Chandra C. 
Clasificación:
4.0

Faster service when picking up truck.

Helen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alisa M. 
Clasificación:
5.0

Fast service and great customer service. Thanks guys. I've moved for work quite a bit over the past 5 years, and I've always used Uhaul. Thanks again!

Bonny W. 
Clasificación:
5.0

Staff is friendly and nice. Good accessible location.

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane M. 
Clasificación:
5.0

These guys are always top notch help with service and rentals! Thank you Roseburg Crew

Brett-Jessica H. 
Clasificación:
5.0

The Uhaul representative was able to locate a trailer for my son in another town, that worked out perfectly on short notice. ¡Gracias!

DANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
2.0

Was told I would get a month free storage and then said I can't, was one of the main reason I rented with uhual

john C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie T. 
Clasificación:
5.0

Unable to complete reservation online. But in person it was great!

judith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S. 
Clasificación:
5.0

After you send a text to the customer telling the costumer to inspect the equipement-vehicle- before leaving the business, you can allow the costumer a decent amount of time to reply,like maybe 15 minutes. I inspected the vehicle and sent a text in return, and it was rejected because ir was "Too Late." By the way, the vehicle was cleaner when I returned it than when I picked it up!! Thank you. JCD

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE B. 
Clasificación:
5.0

Great job!

ANGELITO D. 
Clasificación:
4.0

Not related to this specific location, but about the reservation process. I was able to reserve a 10' truck and made plans based on that. Later I got a call from "traffic" stating that a 10 footer was not available and they had a 26' truck, take it or leave it. This added to my expense. I would suggest that before accepting a reservation verify the requested equipment is available.

Ronald N. 
Clasificación:
5.0

The guy who helped me was awesome!

Karen P. 
Clasificación:
4.0

Please double check the inside of the truck to make sure the dolly and pads are in there! I thought I had added a dolly onto my reservation but at check in she didn't see it on there but assured us there was a dolly and pads in the truck and if we used either then we'd be charged. When we opened the truck there was no dolly, which made it much harder and longer to move! And it would've taken an hour out of our move time to go back to get a dolly.

Christine H. 
Clasificación:
5.0

I don't know the guys babe that helped me but he had great customer service.

Paulette A. 
Clasificación:
5.0

Great crew to work with. They met all of our company needs.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delores M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed B. 
Clasificación:
5.0

I reserved a larger truck, specifically because I needed a power lift. When I picked up the truck I found out they did not have any trucks with power lifts only with the e-z ramp. I have multiple very heavy, expensive pieces of machinery to move. The employee wanted to give me an appliance dolly to compensate, but this could not compensate for having to push, pull, and manipulate that machinery up a ramp! To top it off, I was not made aware that the store closed at 5 on Sundays, yes I could have checked instead of assuming. What a miserable experience. I am not happy with UHaul at all and will have second thoughts before I rent again, especially online. I will tell people never to trust UHaul online. Also your phone service stinks. When I try to call the local UHaul, I want to speak to the local UHaul, not someone in Texas, nor do I appreciate having to hold for 20 minutes to speak to a person. In short your customer service on the national level is poor, 1 star.

Michael S. 
Clasificación:
5.0

Your system of taking reservations for rentals being contingent on someone returning equipment is absolutely Ludacris. People scheduling around rentals to move equipment is logistically impossible if you are just going to change pickup points with little to no notice, while I guess it could have been worse, as I was told I was lucky anything was made available to me....I didn't feel lucky having to add 2 hours to a 44+ hour road trip. Seems to me that if I'm paying you for a service, it shouldn't depend on a 3rd party to return a trailer.if you can't commit to that, then perhaps don't take reservations for one way rentals.

Paul D. 
Clasificación:
4.0

Great customer service & friendly employees.

Mark C. 
Clasificación:
2.0

Ordered a 5 x 8 enclosed trailer weeks ago to be picked up 8/9 at 8:30. Got a call two days before that the trailer wouldn't be ready until 1:30p.m. which was not sufficient for when we needed. Upon arrival the 5 x 8 was not available and we had to use a 6 x 12 which was too large for where we needed to place it for a week at our fair. Very disappointed as the same happened to me in 2019 for the same event. Not reliable.

Matthew H. 
Clasificación:
5.0

Travis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.

Frank W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
5.0

Great staff, and very helpful with the return process and with procedures on my storage bin.

Frank W. 
Clasificación:
3.0

They need to cut their keys better for the trucks I spent way too much time trying to get the key to turn in order to even start the truck every time I wanted to start it

Casey J. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK V. 
Clasificación:
5.0

These guy know what they are doing in and out in minutes

Travis N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marion T. 
Clasificación:
5.0

This place is great. Had my hitch installed in 20 minutes. Also the same hitch cost $55 more on amazon.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

Great customer service even at 7:30 in the morning!

Melanie S. 
Clasificación:
5.0

Great experience!

macie M. 
Clasificación:
5.0

Very helpful and nice staff. No improvements needed. Gracias

MICHAEL D. 
Clasificación:
5.0

Excelente

Erick W. 
Clasificación:
5.0

Very good at communications, excellent work, reasonable cost and faster than promised.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary G. 
Clasificación:
5.0

These guys always give me the best service, keep up the good work Roseburg crew !!

Brett H. 
Clasificación:
3.0

Put brakes on the damn dolly and stop ripping people off.

Wesley O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

Michelle was wonderful to work with! We'll definitely come back

Colleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN LYNN G.  |  Overall Experience 
Clasificación:
5.0

Truck was clean but smelled of cigarette smoke

Anna B. 
Clasificación:
5.0

We didn't do pre check, but it was the fastest check in I've ever done.

Alice T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean P. 
Clasificación:
5.0

Make is clear when you say "How far are you going? OK I think 60 miles should be enough" and you may want to add that is included in the deposit and you will be charged accordingly when you return. And not make a customer think they got 60 miles and them you get charged the 1.39. Super confusing. And the dolly smelled like the up. We bought another one. People working are extremely helpful!! Great workers just wording and smells

Donna J. 
Clasificación:
5.0

Very helpful employee, great attitude and informative.

Scott M. 
Clasificación:
5.0

Always a wonderful experience here at the local uhaul.

Tylynn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bret H. 
Clasificación:
5.0

It was a very pleasant experience. Thank you.

Justin J. 
Clasificación:
5.0

Great customer service!

Alison T. 
Clasificación:
3.0

There was an issue with the time return. I asked for 7 pm the 24th. For some reason it picked 11 pm on the 23rd. I went back in told the guy I need it for 24 hours at 7 pm on the 24th. He said he changed it. We brought it in around 6:40 and the rep said he could charge us for being hours late and said we used 52 miles. He was very rude. Came back out changed the miles to 24 and we left.

Michele C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob C. 
Clasificación:
5.0

Very Good I was very satisfied and I will use you on my next move

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN H. 
Clasificación:
5.0

Staff was knowledgeable and cordial.

Angela P. 
Clasificación:
5.0

Nothing. Great service.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
5.0

Ever single employee was extremely kind and professional

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey B. 
Clasificación:
3.0

Very hard due to stairs. Should consider putting in elevators.

maria W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

donna d.  |  First Impressions 
Clasificación:
1.0

I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.

Crystal M.  |  First Impressions 
Clasificación:
5.0

Thought you all were very friendly and most helpful. Nice working with you.

Jane w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy a.  |  Overall Experience 
Clasificación:
5.0

The staff were extremely helpful!

heidi e.  |  Overall Experience 
Clasificación:
5.0

The general manager Meesh was amazing to me and helped me out so much!

Arianna F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIPP S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark V.  |  Overall Experience 
Clasificación:
5.0

Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!

ERIN G.  |  First Impressions 
Clasificación:
5.0

Thank You fro all your help!!!

Donald Dale B.  |  First Impressions 
Clasificación:
1.0

I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Jamie L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

gerry r.  |  First Impressions 
Clasificación:
5.0

Michele did a great job! She was very helpful and informative

Garret R.  |  First Impressions 
Clasificación:
5.0

Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Cary G.  |  Overall Experience 
Clasificación:
2.0

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

corey t.  |  First Impressions 
Clasificación:
5.0

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Cary G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE P.  |  Overall Experience 
Clasificación:
3.0

I wish I could have gotten a refund for all the 20 days I didn't use the storage.

Patty W.  |  Overall Experience 
Clasificación:
2.0

Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn't rent this units. Overall it was a waste of time.

THERESA B.  |  Overall Experience 
Clasificación:
5.0

An excellent, well run facility with a professional staff that was always ready to help.

Marty L.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

Richard D G.  |  Overall Experience 
Clasificación:
5.0

Great!!

Patty W.  |  First Impressions 
Clasificación:
4.0

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Kittie B.  |  First Impressions 
Clasificación:
5.0

Very helpfull , good personality,

shawn f. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
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    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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