Comentarios de los clientes para U-Haul Storage of Umpqua Valley

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Umpqua Valley

Clasificación general:

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Troy D.
Clasificación:

Great customer service

Garret R. | First Impressions |
Clasificación:

Michele did a great job! She was very helpful and informative

Cary G. | Overall Experience |
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Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Ryan E.
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El cliente no dejó un comentario.

corey t. | First Impressions |
Clasificación:

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

Gerald R.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

El cliente no dejó un comentario.

Kittie B.
Clasificación:

El cliente no dejó un comentario.

Cary G. | First Impressions |
Clasificación:

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Paul P.
Clasificación:

El cliente no dejó un comentario.

Jennifer B.
Clasificación:

Be Fair. I rented a van and I was late bringing it back. A U-haul dealer picked up the van. I called corporate because I didn't know where the van was but I had been told U-haul picked it up. Corporate didn't have any record of the dealer picking it up. I ended up calling the police to start a report for it being stolen. The officer found it. I went and paid cash to settle the bill and a week later they put through a charge for $250 on top of the $300 I already paid. I have a receipt showing the bill was paid in full prior to the charge they put through. Now my account is overdrawn and there is no record of my rental in U-haul anywhere. I will be fighting this one!!

Jeff G.
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El cliente no dejó un comentario.

Andres P.
Clasificación:

El cliente no dejó un comentario.

Eric H.
Clasificación:

El cliente no dejó un comentario.

Jack L.
Clasificación:

Great customer service. AAA+

Patrick M.
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El cliente no dejó un comentario.

Daigh T.
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El cliente no dejó un comentario.

David K.
Clasificación:

El cliente no dejó un comentario.

Seth S.
Clasificación:

Uhaul employees failed to mention that we had the option of dropping the uhaul off at different location closer to where we moved. But instead we had to drive 3 hours back to the original location to deliver the vehicle. I was charged double what I should have been for a service offered by company but the employees failed to mention this option. 359.00$ when I should have originally been charged 162.00$

Charles T.
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Great customers service. Professional and friendly staff. All business and very helpful.

Brad G.
Clasificación:

El cliente no dejó un comentario.

Mary is O.
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Returning was a breeze.

Donald H.
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El cliente no dejó un comentario.

bernie H.
Clasificación:

El cliente no dejó un comentario.

Alexandria K.
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El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Noah J.
Clasificación:

El cliente no dejó un comentario.

Jim D.
Clasificación:

El cliente no dejó un comentario.

RAYMOND T.
Clasificación:

We had already payed for the extra day through our credit card and the girl charged my husband twice he asked for a refund from the cash he just handed her she said she could not do that my husband asked why he did not understand she would not give it to him.My son was going out second door and my husband went out the door by register when he went out my son heard her say you fucking asshole about my husband my son was so upset he said he could not believe she said that and it was her fault.we will never go back.

KAY D.
Clasificación:

Get some new computers so customers don't have to wait so long and then NOT GET a copy of our contract. The only reason I would recommend to a friend is because it's the only place in town to get a trailer or truck that I know of.

Michael F.
Clasificación:

El cliente no dejó un comentario.

DAVID D.
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El cliente no dejó un comentario.

darrell Y.
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El cliente no dejó un comentario.

Barrett N.
Clasificación:

The gentleman who helped me at the register and in the lot was a real nice guy and a pleasure to work with. Please give him my regards and tell him thank you again from me.

Norma C.
Clasificación:

This is the only uhaul close by where I live.

Michael S.
Clasificación:

The guy at the roseburg location was fantastic

Donald W.
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El cliente no dejó un comentario.

James M.
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Very good service. A Great bunch of people to work with.

Jamie M.
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Little red headed boy with the ugly haircut at the counter was rude and very unprofessional.

Leroy C.
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El cliente no dejó un comentario.

Lee H.
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El cliente no dejó un comentario.

Dan D.
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Very rude and pushy attendant/owner.

Brice P.
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El cliente no dejó un comentario.

Peggy S.
Clasificación:

I think the owner could ask the customer if they want to donate to the trees fund.instead of assuming that people don't like trees because he doesnt

Wayne E.
Clasificación:

Didn't have truck that I booked so the reservation was changed. When I arrived they didn't have the truck and informed me the only thing they had was used to move weed. As I had to move that day I took that truck. Now everything I own smells very strongly of pot, not great for someone that works in HR. The staff were not friendly and irritated that their co worker didn't show up to work. Overall not a great experience.

Edward G.
Clasificación:

Professional in all respects. I"d especially like to commend Candice who went out of her way to solve a difficult electrical problem with my tow vehicle.

Susan S.
Clasificación:

It rained on the move and the roof leaked causing some items to become wet. Felt bad nobody at sight to tell as trailer was said to be going cross country when arrived. Waited over 30 minutes for service person

Charlotte J.
Clasificación:

Just wanted to say that the clerk was there by himself when checking in. He was very very upset @ the previous customer & threw his drink against the wall & threw the phone against the wall before continuing with us. I understand being upset but that was very very unprofessional. He did not have a name tag on but he had red hair & a pony tail

Vickie W.
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Rude employees, rude not friendly at all. Not good customer service.

Donna S.
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El cliente no dejó un comentario.

Jeefrey O.
Clasificación:

El cliente no dejó un comentario.

Randall H.
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El cliente no dejó un comentario.

Kenneth A.
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El cliente no dejó un comentario.

Cynthia S.
Clasificación:

The location was cluttered. There wasn't a clear path to the cashier. The cashier was helpful enough but was not wearing a mask during my 2 visits in the door.

Kembriah S.
Clasificación:

Must upgrade your computers and do better checks on your employees.

Cody R.
Clasificación:

Was quoted 39.99 then charged 84+change. Then tell me I can drop it off in the I'm moving to only to call me later and tell me I have to take it approximately an hour from where I live to another town. The representative was to give me 24 hours free yet I still got charged double what I was quoted.

Donald W.
Clasificación:

El cliente no dejó un comentario.

Dave F.
Clasificación:

Make sure truck to be rented on 24/7 is 24/7 capable. Make sure the location employees show up for work

Blayne E.
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El cliente no dejó un comentario.

Darrell D.
Clasificación:

Supposed to open at 7am on Saturday. No one showed up by 7:30am. Gave up and dropped trailer. Now I see a $20 after hours service fee. I will not pay the $20. There was another man that waited form 30 minutes also. We both dropped off the trailers at 7:30am. This was 30 minutes after your store was supposed to open.

Edward M.
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El cliente no dejó un comentario.

Dewey H.
Clasificación:

No comment @ this time.

Larry A.
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El cliente no dejó un comentario.

linda L.
Clasificación:

The poor employees had a terrible time getting into the right area with the computers. Maybe an update for them?

Genessa R.
Clasificación:

El cliente no dejó un comentario.

Randall R.
Clasificación:

U-Haul always seems to have a temperamental and troublesome Point of Sale system. Every time without fail there is some bug or misfire that requires starting again or resorting to a manual entry. Other than this my experiences, certainly in Roseburg, OR are all always positive and friendly.

Richard P.
Clasificación:

Your employees were great Great customer service thank you

Ben L.
Clasificación:

I went to return the U-Haul and a white mustang was being detailed. My husband parked and began the app return. The woman With mid back brown wavy hair, probably 110-120 lbs, 5'6 or so inches who had been in the detail lane cleaning her mustang, banged on my window, and told me I needed to return the car and have it detailed next to the shop. I could “only use the app after hours.” She told me it needed checked in. She moved her mustang to the garage, pointed at cleaning supplies and walked to detail her car—using detail cleaner and filling her car tires with more air. I cleaned The dash, floor, center, steering wheel, doors, climate and stereo knobs—which I believe was her job—with sanitizer for COVID according to the chart next to the chemicals. I waited. She didn't return. I walked over towards her car after it was clear she wasn't going to come back over—stood there for three minutes (I took pictures at one minute intervals of standing by her and her car). She refused to acknowledge me. I then said, “I thought I needed to check this in?” She looked up, held up her air hose for her tire and said “I'm off the clock. There's people inside.” And she returned to maintaining her personal vehicle. I went inside and the gentleman with red hair was polite. He's helped me before—the last three times I've rented from roseburg over the last year and a half (I pour money into the haul a lot...I may reconsider after yesterday).

Dennis P.
Clasificación:

El cliente no dejó un comentario.

Lewie C.
Clasificación:

El cliente no dejó un comentario.

Gregory W.
Clasificación:

Like Gonnason, these folks knew what they were doing and they knew who the customer is.

Christopher R.
Clasificación:

Would have felt much better about this interaction if I was informed that there would be a $20 fee for scheduling the vehicle to be returned after hours.

Catherine A.
Clasificación:

El cliente no dejó un comentario.

Bonnie G.
Clasificación:

El cliente no dejó un comentario.

William E.
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El cliente no dejó un comentario.

Jeremy W.
Clasificación:

El cliente no dejó un comentario.

Jack L.
Clasificación:

You should use this store as a training center for other U-Haul stores. The staff here are exceptional in customer service and professionalism.

Tyler E.
Clasificación:

The ginger haired guy that checked me out was fantastic. I didn't catch his name, but his service was top notch.

Michael S.
Clasificación:

Nothing. This was the fastest in and out experience I have ever had with UHaul

Joseph N.
Clasificación:

El cliente no dejó un comentario.

eric W.
Clasificación:

The lady who helped me at check in was so professional and courteous. I could not have asked for a better way to start our day and one that was to say just a little stressful. I forget your name, but again, thank you thank you thank! God bless

JACQUELINE P. | Overall Experience |
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El cliente no dejó un comentario.

Conway B.
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El cliente no dejó un comentario.

Steven Q.
Clasificación:

This is a nice and large facility. Many additional services as well as professional staff. The truck was very easy to return.

Mike N.
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El cliente no dejó un comentario.

John M.
Clasificación:

Excellent interactions with your friendly and professional staff. David was great

Laura R.
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El cliente no dejó un comentario.

Donald S.
Clasificación:

Rude staff that are more interested in their needs than customers

CRAIG D.
Clasificación:

El cliente no dejó un comentario.

Edgar G.
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El cliente no dejó un comentario.

ron R.
Clasificación:

El cliente no dejó un comentario.

Davina E.
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El cliente no dejó un comentario.

Patty W. | Overall Experience |
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I wish I could have gotten a refund for all the 20 days I didn't use the storage.

Patty W.
Clasificación:

Truck was way too expensive for a local move. $176 for a 40 mile round trip? What happened to the $29.95?

JEFFREY L.
Clasificación:

Personal was nice and helpful and location was clean.

Richard E.
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El cliente no dejó un comentario.

Eric B.
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El cliente no dejó un comentario.

THERESA B. | Overall Experience |
Clasificación:

Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.

KEVIN C.
Clasificación:

Sometimes it take a bit to get threw the line but that is not always your prob so it s a good store and we will be there again

elizabeth Z.
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El cliente no dejó un comentario.

Marty L. | Overall Experience |
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An excellent, well run facility with a professional staff that was always ready to help.

Armando P.
Clasificación:

Amazing staff. The technician who helped me deal with my wiring issue was knowledge and very helpful. I will definitely be coming back to this location.

Robert M.
Clasificación:

El cliente no dejó un comentario.

Ann D.
Clasificación:

El cliente no dejó un comentario.

Anna K.
Clasificación:

Very busy with not a lot of staff - but they hustled and it all got done. Equipment in very good condition.

Melissa P.
Clasificación:

I was immediately greeted, the truck and dolly were inspected immediately appn arrival, no wait time. The staff was pleasant! Being my first time.in an actually uhaul store I was proud to say I have only used uhaul! You guys have saved my life whether it be my move or my parents. Amazing service for years!

Robert G.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

Nothing. They were fast very helpful and nice Thank you so much

Richard D G. | Overall Experience |
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Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

Michael P. | Overall Experience |
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I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.

Patty W. | First Impressions |
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Great!!

Cynthia S. | Overall Experience |
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The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!

gary f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

michelle m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brenda L. | Overall Experience |
Clasificación:

Was there for 3 years and had good experience.

Dicksie A. | First Impressions |
Clasificación:

The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!

TIMOTHY A. | Overall Experience |
Clasificación:

The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.

KRISTIE C. | Overall Experience |
Clasificación:

I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!

Shelby H. | Overall Experience |
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El cliente no dejó un comentario.

Robert H. | Overall Experience |
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Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!

DOUG S. | Overall Experience |
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We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.

David A. | First Impressions |
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Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!

Jillian H. | Overall Experience |
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Every time I use this facility I always feel that my concerns are taken care if

Sandra B. | Overall Experience |
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I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.

Taylor R. | Overall Experience |
Clasificación:

Andrew was amazing!!!

josh w. | Overall Experience |
Clasificación:

Very nice place

lindsay d. | Overall Experience |
Clasificación:

Very helpful and fun staff

Kittie B. | First Impressions |
Clasificación:

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Jennifer I. | First Impressions |
Clasificación:

Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Julie H. | Overall Experience |
Clasificación:

Everyone was very professional.

hailey y. | Overall Experience |
Clasificación:

Thanks for the rental!

Julie H. | First Impressions |
Clasificación:

They are an Amazing team!!

carol d. | Overall Experience |
Clasificación:

The people at the roseburg site are very great.

christine f. | Overall Experience |
Clasificación:

U-haul in Roseburg OR were the most helpful and friendliest people!

Dave H. | Overall Experience |
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The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

stephanie G. | Overall Experience |
Clasificación:

No

Karen B. | Overall Experience |
Clasificación:

Thank you

Gary M. | First Impressions |
Clasificación:

Great customer service, very professional.

Rebekah D. | Overall Experience |
Clasificación:

Very clean facility and helpful staff!

Kay B. | Overall Experience |
Clasificación:

Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

chris l. | Overall Experience |
Clasificación:

excellent staff

chris l. | Overall Experience |
Clasificación:

Excellent staff

Robert J. | Overall Experience |
Clasificación:

Manager Andrew is great.

Lola S. | Overall Experience |
Clasificación:

went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Margaret S. | Overall Experience |
Clasificación:

Great bunch of folks to work with.

Andrew M. | Overall Experience |
Clasificación:

Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Jennifer M. | Overall Experience |
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I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

BRIAN H. | Overall Experience |
Clasificación:

Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

Patricia K. | Overall Experience |
Clasificación:

The staff was all very friendly and helpful. I will definitely use them again when I need storage.

shawn f. | Reservation |
Clasificación:

Very helpfull , good personality,

Ken G. | Overall Experience |
Clasificación:

I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

richard b. | Overall Experience |
Clasificación:

there was one time that somebody propped open the back door and nobody else was around

david h. | Overall Experience |
Clasificación:

The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

DONNA S. | Overall Experience |
Clasificación:

My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

renate t. | Overall Experience |
Clasificación:

We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Marion M. | Overall Experience |
Clasificación:

Would definitely recommend this storage facility! Great service !!!

peter r. | Overall Experience |
Clasificación:

Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

jerry o. | Overall Experience |
Clasificación:

Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson

Sam R. | Overall Experience |
Clasificación:

Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You

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