Always kind and accommodating, we showed them the leak in the trailer that caused property damage. They were concerned and kindMary K.
Customer Reviews for U-Haul Storage of The North Coast
Gearhart, OR 97138
(Just South of The Great Wall Restaurant)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dennis C.
Trailer fit out need for the dayâ€¦mike S.
I don't remember the U-Haul truck # I had. But it had no front end left in it. Thing was all over the road.CLAYTON B.
This store is always one of our favorites; everyone is so friendly and knowledgeable and our experiences there have always been the same life! ¡Gracias!Connie P.
The owner is wonderful! Very helpful!!!! My only comment is when I rented online. I asked for a main floor and reserved a main floor. When we came to finalize we were told that the reservation online was made through the main office they don't know what you have. I was very upset. However the manager helped us out as much as he could. He's awesome! Online needs to be synched up with what you have available. For a big company what a hasell for an businessDawn R. | Overall Experience
El cliente no dejó un comentario.Melissa S.
Staff was vey friendly and helpful, very happy with my serviceCorey S. | Online Move In
Customer service is always excellent and I enjoy renting equipment from this location.Jerry H.
El cliente no dejó un comentario.Donald B.
Had to do a PCS (military) move and uhaul made my experience 10x smoother and easier. From customer service to quality of the truck AND (free) unit, everything was 10/10. Absolutely will continue to use and recommend uhaul to anybody in future moves.Weston B. | Overall Experience
El cliente no dejó un comentario.EMILY L.
El cliente no dejó un comentario.Jennifer L.
See my other comments.Kit M.
Others dropped off the truck, have no idea how it looked.elizabeth G.
El cliente no dejó un comentario.Jaymi T.
El cliente no dejó un comentario.JAMES T.
El cliente no dejó un comentario.Mark E.
My experience was super timely and very professional customer service. Top notch best ever.thxSteven O.
El cliente no dejó un comentario.Allen S.
El cliente no dejó un comentario.Dustin N.
Never got my receipt after dropping off the truckKorey H.
El cliente no dejó un comentario.Patricia W.
El cliente no dejó un comentario.GWEN M.
Terrific service - thank you.Bret P.
I moved out of my containers weeks before the month was up so I should have received credit refund for the weeks and days I didn't use the containers. I paid for a month. Other than that situation great performance and business.michael M.
El cliente no dejó un comentario.Ann W.
El cliente no dejó un comentario.Shannon C.
El cliente no dejó un comentario.Jennifer T.
El cliente no dejó un comentario.Rafael O.
Class act. Super helpful. Great team.rick K.
El cliente no dejó un comentario.GINA M S.
Friendly, helpful, efficient, that describes the employees at this location.Glenda P.
Self storage space on the North Coast of Oregon is a hot commodity. So much so that many proprietors have become aloof, unhelpful or even contemptuous of the people who show up daily, often desperate to find storage. Absurdly long waiting lists, dismissive laughter and eye rolling are the norm, even at sketchy and tattered facilities. Not so here. First, nothing is sketchy or tattered. Second, there is no waiting list, if you show up just after somebody moved out, the unit is yours, but be quick, because other people are checking availability on the website multiple times a day and reserving online the minute a unit pops up. That's what I did. It wasn't entirely smooth due to a website glitch, but that brings me to point three. Third, Craig, the general manager, was unfailingly patient, polite and friendly, even when delivering bad news. His staff - Jan, Sam and Jenn come to mind - were a welcome combination of affable, competent and considerate. Moving in to our storage unit here was not without a hitch, but it worked out well thanks to their professionalism and personability. Thanks again.Collin C. | First Impressions
El cliente no dejó un comentario.Andrew E.
Craig and the staff are always there when I need somethingâ€¦5 starsdebbie M.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Bruce R.
Women running shop was extremely rude and no helpful what so ever. Never will rent haul again. Also lost out on $150.00 worth of fuel. They would credit it.kim S.
El cliente no dejó un comentario.Melissa S.
I always have a pleasant experience at North Coast U-haul.Harry S.
El cliente no dejó un comentario.kathleen B.
Overfilled for rental. Quoted $53 for the day but charged our card $168Lynn F.
I can't think of a thing except cookies and milk. The Beemans are as nice and professional as they come. Mr. Beeman even flipped my trailer ball over at no charge when I had a problem with my tailgate striking the hydraulic brake arch when it was opened.Harry S.
El cliente no dejó un comentario.Kenya S.
El cliente no dejó un comentario.XAVIER M.
El cliente no dejó un comentario.kim F.
El cliente no dejó un comentario.Kelly G. | Overall Experience
They are quick to help you get what you need, I have gone to this location twice in the past month! We moved from the coast to the Portland metro area so we had to get the biggest truck, a tow trailer and back for a vehicle trailer since my Jeep had a dead battery by the time we came back for it. Thankfully they had a vehicle trailer on hand *phew* they were very nice and knowledgeable. When you go in with the understanding they may not have what you want..because they don't have everything on hand, and half of it might be on hold for someone's reservation..you will have great customer service!Melody P.
Keep up the good work!kathleen B.
Staff was very professional and efficient. Van was clean and well equipped. Would definitely rent from here again.Christopher M.
El cliente no dejó un comentario.Ken B.
Jennifer and Craig are AWESOME! GREAT communication. Very friendly and efficient! THANK YOU!!Dan W. | First Impressions
El cliente no dejó un comentario.roger W.
Better app - the UHaul reservation app is terrible.Tabea G.
El cliente no dejó un comentario.Jackson R.
Great staff, easy check out easy accessDavid C.
El cliente no dejó un comentario.TRACEY C. | Overall Experience
You get a total 10 out of 10.katie T.
Keep up the goog workNorman W. | Overall Experience
El cliente no dejó un comentario.James P.
It was great! Straight forward and good!ROSE F.
Excellent staffMichael F.
All the staff was outstanding very nice an friendly place thank youMichael F.
El cliente no dejó un comentario.Lynda L.
The person that I turned the truck into was professional, met me at the door, was nice nice, and I really appreciate it that the way she did her business. But what bothered me was through all this experience I'm trying to get another truck because of cause of the missing catalytic converter on the 1st truck. I had to pay extra because of the miles that were added on because of trying to find the 2nd truck. In conclusion, there should be some consideration for having to go to another location to get a 2nd truck. This practice adds miles to the overall mileage of the vehicles.Keith W.
Was greeted when I pulled in and my U boxes were waiting for me. Friendly and helpful staff!James P.
Thank you for your friendly service as always!Sherry A.
First of all when we wanted to come down 1/2 an hour before closing she was very rude on the phone. When we got there she was fine but seriously maybe she should be more pleasant on the phone so that people don't get discourage and go else where. We aren't from the area so therefore we had to use uhaul.Ernest V.
El cliente no dejó un comentario.darren G.
El cliente no dejó un comentario.Kathy S. | First Impressions
El cliente no dejó un comentario.Allison M. | Overall Experience
Made my reservation on the mobile app, everything went well except my key wasn't in the key pick up box when I arrived. That would have been real bad if customer service wasn't already open and I was able to get the key inside.Anthony P.
El cliente no dejó un comentario.george K.
The young man who helped us get our trailer hooked up was great! So cautious, efficient and friendly! Thank you! And when we returned the trailer it was just as fast and easy. Great experience, we will definitely be back.MOLLY MARIE M.
It was really easy to reserve . Just wasn't told to follow the app that was texted to me before leaving the lot. Other than that, it was a great experience! Gracias.Connie C.
El cliente no dejó un comentario.Harry S.
Your app and reservation process is terrible. We put all the information into the reservation, then we have to provide it again when we get the equipment. The app is difficult to use and difficult to change.Tabea G.
The people were great and I had great service. The problem was I had my boat stored in the back outside storage and there was lots of garbage, my trailer lights were stolen, and I saw people using it as there shop area. When I took my boat out of there, the nice worker said they are getting rid of that storage.Tracy D. | Overall Experience
El cliente no dejó un comentario.Heidi F.
El cliente no dejó un comentario.RONALD H.
El cliente no dejó un comentario.farzin T.
El cliente no dejó un comentario.Christine L. | Overall Experience
El cliente no dejó un comentario.Chandler A.
Overall the drop off process was fine. The employee in charge of checking the truck out tried to say that the lock did not belong to UHAUL because it did not have a key-- it unlocked with a code given to in the app. Unsure where the confusion initially came from, but after explaining that to the employee we were free to go.Mikayla C.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.shawn F.
After going to the Astoria Or location and no one calling me the night before to confirm and standing there for about 30 mins in the phone I was assisted and drove to the gearhart location.KRISTEN P.
El cliente no dejó un comentario.Doc S.
The Tampa traffic location was great. Gearhart not so muchMICHAEL T.
El cliente no dejó un comentario.ROBERT B.
Notta heep up the great work,thanks.Jim T.
El cliente no dejó un comentario.Dale C.
Fast and efficientrobert J.
El cliente no dejó un comentario.Lawrence A.
My customer service representative did a wonderful job assisting me with my rental. Great job!David R.
The floor of the back of the truck was very dirty.Benjamin S.
El cliente no dejó un comentario.Brian P. | Overall Experience
El cliente no dejó un comentario.James P.
Sorry dropped off back in Astoria rather than gearheartJackson C.
I have nothing to change. Customer service was great - I even changed my reservation over the phone and it was handled in minutes. This is a great location with friendly people.Heidi F.
Staff were friendly, polite and very professional in helping me acquire storage and arrange a future truck rental.michael z. | First Impressions
The location was great but the cell phone pick up was a joke. The owner/manage was as helpful as possible but the uhaul cell check in did not work at all. We were at the location for an additional at least 30 minutes while he checked us in manually using the same info we had already entered online. I'm not complaining. Everything worked out and they were nice. I'm just trying to inform you that this seems to be a continuous problem that should be able to be fixed.Shawn C.
Fast and friendly service, realized I had chosen wrong size, she handled change quickly!DREW HARLEY A.
The best customer service!!Melissa E. | Overall Experience
El cliente no dejó un comentario.James M.
The clerk who checked us in must have been having a nice day. She was super grumpy and wouldn't crack a smile.Barbara L.
Rental agent at check in was having a bad day and took it out on us. Unusual for U-Haul. Most agents have been excellent. She was rude.Theodor G.
El cliente no dejó un comentario.Rosemarie M. | First Impressions
Courteous, friendly and efficient. I will recommend to others. The only improvement I can note is the need for a step up into the truck cab because I'm sure I'm not the only short customer around.linda L.
Clean and well maintainedFredie K.
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.Larry O.
Ziggy was fantastic with delivery and pickup. He was outstanding. The counter person in the actual store was not helpful with questions about ordering a ubox.Prisella S.
El cliente no dejó un comentario.Allison M. | First Impressions
El cliente no dejó un comentario.Pam T.
Staff was beyond accommodating and extremely helpful. Went out of their way to get me set up. ¡Gracias!Ashley R. | First Impressions
El cliente no dejó un comentario.Richard H. | First Impressions
Seemed very secure and when I came back to get my belongings, they were all still there.JOHN EDISON P. | Overall Experience
El cliente no dejó un comentario.Eric A. | Overall Experience
El cliente no dejó un comentario.Samuel C. | Overall Experience
El cliente no dejó un comentario.Susan S. | First Impressions
El cliente no dejó un comentario.Max M. | First Impressions
Staff was unfriendly and not helpful. They did not tell us about disarming the alarm and it was set off when we first opened our unit.Todd H. | First Impressions
Jennifer was extremely knowledgeable and helpful.Chandra S. | First Impressions
Everything was perfect easy and fast. The selection of units was slim. Not uhauls fault. They provide such excellent service the entire county utilizes there storage facilities.Henry K. | First Impressions
El cliente no dejó un comentario.Jeffrey R. | Overall Experience
The girl at the counter, Sarah, in the gearheart storage facility screamed at my family. When I got there she was very rude while I was trying to ask for help on an online reservation that I had and then proceeded to scream at my family while I was trying to just get my storage reservation fixed. I would be embarrassed to have her as the face of my company and had I not been in a pinch I would have left and gone somewhere else.KATHERINE S. | First Impressions
Everyone was very friendly and helpful. Even went through all the security stuff also. I love the fact you need to have a code to get in. I feel very comfortable leaving my belongings at the facility. Thanks again you guys are great. SHANNON C. | First Impressions
El cliente no dejó un comentario.cynthia m. | Overall Experience
El cliente no dejó un comentario.Sandra O. | First Impressions
El cliente no dejó un comentario.George S. | First Impressions
El cliente no dejó un comentario.Todd M. | Overall Experience
El cliente no dejó un comentario.Julie & Michael H. | Overall Experience
El cliente no dejó un comentario.Morris E. | First Impressions
They were prompt friendly and attentive Thank you ~Debbie D. | First Impressions
The people who helped me move and stored my household items were kind, thoughtful and made sure everything was well placed. I hope I find a dwelling soon.Pamela M. | First Impressions
The staff were helpful and always there when I had questions,MEGHAN M. | Overall Experience
El cliente no dejó un comentario.Denise A. | Overall Experience
El cliente no dejó un comentario.Deanna W. | Overall Experience
Recently I rented 2 storage units at your facility, and the next day found that I didn't need them as I had found a free alternative. Craig graciously cancelled my reservation at no cost and with a smile. I am grateful for his response. t's a great community business.Patricia W. | Overall Experience
El cliente no dejó un comentario.Patricia W. | First Impressions
Such great people! Love the staff!Marie S. | First Impressions
El cliente no dejó un comentario.Tabetha Y. | Overall Experience
El cliente no dejó un comentario.DUSTIN F. | Overall Experience
El cliente no dejó un comentario.Robert P. | Overall Experience
Always friendly customer service and clean facility!laurie S. | First Impressions
El cliente no dejó un comentario.Zachary G. | Overall Experience
El cliente no dejó un comentario.Tamera B. | Overall Experience
El cliente no dejó un comentario.Aisha L. | First Impressions
very clean Easy access. I like idea of sign in and out alarmed unitsAllen G. | First Impressions
Secure, Yes Well lit, No. some sort of lighting needs to be provided.Remi T. | Overall Experience
El cliente no dejó un comentario.DALTON RAY S. | First Impressions
El cliente no dejó un comentario.JOHN EDISON P. | First Impressions
Craig and the staff at Gearhart Uhaul are great! I rented a unit for about 9 months and it was clean, safe, well lit and friendly helpful staff. ¡Gracias!Shelley F. | Overall Experience
El cliente no dejó un comentario.Suzette D. | First Impressions
Craig and Jennifer are the BEST !! ALWAYS very pleasant and welcoming. Very helpful. Couldnt have anyone better doing theyre job. Thanks guys. Love ya . your fantastic !!!!!!Tanya s S. | Overall Experience
El cliente no dejó un comentario.Paul B. | Overall Experience
Every time I come here they treat me great. The workers are awesome. The facility is clean and secure. I will be back.Timothy H. | Overall Experience
El cliente no dejó un comentario.Donald M. | Overall Experience
Great staffDavid P. | First Impressions
Some employees need to work on there costumer service skills. Also the charging policy for overlapping payment should change. I paid my last bill for the whole month and had almost half the month with the storage unit I rented empty and no refund for the difference. This is a poor business practice, this company should be ashamed of. No I will not refer anyone to U-HAUL.David S. | Overall Experience
very helpful!! thank you!Kaycee H. | First Impressions
El cliente no dejó un comentario.Allen P. | First Impressions
Best storage units I have ever had! Clean, convenient, & friendly!STARLENE E. | First Impressions
Craig does a wonderful job of servicing customers to make sure all needs are met. Even though he was very busy and short on help, he made sure everyone knew they would be taken care of.Tracy D. | First Impressions
I move in on the 14th of Sept. So far the staff is great , very helpful! They got me into a bottom floor 10×10×6 very happy! I will be telling everyone how great this place is. Thank youSusan H. | First Impressions
El cliente no dejó un comentario.Pat D. | Overall Experience
This is certainly the best storage place in Clatsop County and one of the best I have experienced anywhere.Gary B. | Overall Experience
Love the staff, especially the manager. Great people.sarah g. | Overall Experience
El cliente no dejó un comentario.Yvonne z. | Overall Experience
El cliente no dejó un comentario.Jim G. | Overall Experience
El cliente no dejó un comentario.Cindi Y. | First Impressions
Nice facility, nice people. Saved our bacon when we needed a storage unit at the last minute, and one came available. The manager didn't realize one had been vacated, but he went to double check, found it, and made contact with us before we left the parking lot. Thanks for great customer service. Wish we could have stayed longer.Jennifer B. | Overall Experience
El cliente no dejó un comentario.suzie b. | Overall Experience
100% needs a fence for the outdoor parking.. Also, pretty dirty back there! But for the few weeks I parked a car there it was fine for me.Jordan S. | Overall Experience
The staff here is very efficient and helpfulRod E. | Overall Experience
El cliente no dejó un comentario.Jerome R. | First Impressions
The individual who helped me check out of my unit was very unhelpful and somewhat confused by the entire process. I specifically asked if I needed to take my lock off before closing out the account and he said no, that I could just grab it after. Then after checking me out, he told me that if I went to get my lock the alarm would go off. I asked if he could please help me get the lock back and he threw a tantrum so I told him to forget it. Of course, the alarm went off when I went to get my lock which was very frustrating. He was also very rude when I asked if I'd be refunded for the days I didn't use this month. His response was, "I can't just open the cash drawer and start handing out money to customers." I never asked him to give me any money, just what the process was for getting credited for the unused amount. There were several other customers in line who were also quite surprised by his behavior and lack of knowledge.Gregory R. | Overall Experience
El cliente no dejó un comentario.Jason S. | Overall Experience
The facility was clean, easy to access, and I always felt my belongings were safe. The staff I encountered were always friendly and helpful. I would not hesitate to use this facility again if I needed a storage unit!Nikole R. | Overall Experience
Very easy to work with and convenient. After hours were good as well, as long as you follow the directions on your key card. Staff was friendly but didn't go out of their way to help out. Over all very satisfied.Jeffrey G. | Overall Experience
friendly and helpful staff every time i would interact with them... and the state of the art security was VERY niceMathew L. | Overall Experience
El cliente no dejó un comentario.Karen S. | Overall Experience
Check in was great, staff was super friendly. Beautiful new units!Shelley F. | First Impressions
Fairly new modern clean place to keep your stuff, with excellent staff to help you with storage lockers or any other type of moving equipment! Just moved here from Colorado and highly recommend this place.Roland F. | First Impressions
We have been extremely pleased with your facility and every staff member we came into contact with. I will definitely use you again for our storage/moving/propane needs in the future! Thank you for an amazing experience!LAURA F. | Overall Experience
El cliente no dejó un comentario.Charlott J. | Overall Experience
I literally loaded a uhaul truck in phoenix arizona and moved my whole life to seaside. The whole crew at this location are real people. They did so much to make my move easy and comfortable. I would highly recommend this location. Thanks guys for making that what should have been a freak out day so calm and welcoming. I love your dog too. So cute.Jennifer W. | First Impressions
Moved out everything and found out that there was no refund because it was only 7 days for the month of January that was used should be prorated if anything will not rent storage from u haul againTracey & Ron K. | Overall Experience
They do a great job there! Very friendly and helpful!Peggy C. | First Impressions
I felt secure in leaving my belongings with this storage unit. Only one suggestion....leave a rolling cart on the second story level, even if a cheaper model equipped with a theft device. I had a unit that was at the very back of storage floor. At my age, and usually alone when at storage, it is difficult to move things all that way. Or to pull one of those carts "up to" the second floor area. Staff were cheerfully wonderful. I also had rental vehicles in my time from here - all those experiences were good too. Very helpful staff, advised me of more cost effective techniques, to save me money - at a time of moving from one state to another was a GREAT help. Thank you to the staff there in Gearhart.Tina G. | Overall Experience
El cliente no dejó un comentario.Jason S. | First Impressions
Your employee Tim was outstanding, super nice young man.Robert M. | First Impressions
Thank you for your kind assistance upon my move-in.Joyce B. | First Impressions
The unit was dirty upon rental and the building was not kept very clean. Access to the second floor unit was a little difficult. The staff was friendly and helpful.Eric O. | Overall Experience
While the staff was exceptional,,getting intothe unit was always difficult. I often had to go to the office because the sliding door wouldn't open. I'm short and to open the door I always had to wave my arms again and again to get it to open. It was difficult for me to have to load things on the big cart then manouver over it threw the door and unload it again. I appreciate the security, but it was difficult for me.Nancy H. | Overall Experience
I want to thank you for the service you provided for me! I always received excellent service from Craig Beeman! Any time I had questions or issues he would quickly resolve them!DEANNA H. | Overall Experience
El cliente no dejó un comentario.William L. | Overall Experience
El cliente no dejó un comentario.Cindy C. | Overall Experience
Bar none, this one of the best storage places that I have ever used. I rented a space for 11 months and never had a problem with access, lighting, safety, or weather related problems. I seen no need to go anywhere else if I need a storage unit again. Gracias.Bruce G. | Overall Experience
El cliente no dejó un comentario.Danielle H. | Overall Experience
El cliente no dejó un comentario.DEBORAH M. | First Impressions
Everything was good except the storage unit was dirty.Eric O. | First Impressions
The employees at this facility were very friendly and very helpful.Peter T. | Overall Experience
Craig and the staff at North Coast provide excellent customer service. They are efficient and personable. No hassle check-in and are the best U-Haul group I have worked with. I have used Uhaul quite a bit in the last seven years and Craig and the staff at North Coast are the best. Thank you, Bruce MoffattBruce M. | Overall Experience
Always smiling and on top of everything..Christopher P. | First Impressions
Excellent customer service from Jennifer. Answered all questions and offered solutions. Very helpful.Dusty R. | First Impressions
The only negative was that I had reserved an outside unit a couple weeks before. I wanted an inside unit, but the outside was the only thing that was available at the time. When I went in - the outside unit wasn't available - a computer thing???? But they took care of me with 2 inside 5x10 units for the same price as a 10x10. So that works out great for me. Thus the excellent rating even tho there was a screw up.Jock W. | First Impressions
Super helpful-staff. I-hail designed facility well-thought out and excellent climate control system.Stephen B. | First Impressions
I'm sure the storage units are fine and have no issues. The parking space I rented had no security and had people living in a motorhome next to it. It was almost impossible to back the boat into with other cars parked in the road way, in fact it almost impossible to pull it out when I came to get it. Also too many random people milling around with no fence or security. Just not a good fit for parking a boat.Donald C. | Overall Experience
El cliente no dejó un comentario.Kimberley O. | Overall Experience
Craig is awesome. The heated storage was crappy for moving in the summer.Steffany P. | Overall Experience
El cliente no dejó un comentario.Kim B. | Overall Experience
We are very happy to be costumers of Uhaul😀John B. | Overall Experience
El cliente no dejó un comentario.Daniel G. | Overall Experience
Craig and the staff are always helpful and courteous. It's a pleasure doing business with North Coast U-Haul.David F. | First Impressions