for the third time in less than a year, this location has mischarged me...when i called the 800 number to discuss the matter (Sarah--rude and no help whatsoever) not only wouldn't discuss the matter but lied to me about the details of my contract (which i had pulled up in front of...i should have been charged 1 day at 89 flat rate for 100 miles for a cargo van...and then when i went in to extend, i let them know that i would only be utilizing it for short distances the last two days...I have rented from uhaul in this area for at least 2 dozen times in the past two years...your customer service verified with me both the first days rate and the rate changing to 19.95 the last two nights...I also verified this rate structure when i dropped off the van...Sarah the rude and unhelpful, insisted that this verification didn't happen, told me also that there was nothing she could or would do about it...i offered to bring the van in to verify the miles for the first day and was told it wasn't necessary...you have no legal right tom change the rental arrangement without confirming the change with me (which did not happen, just the opposite...it should be noted that the 89.00 flat rate then 19.95 for the next days renting have been applied before, so when sarah tells me that that never happened (essentially, calling me a liar) and I offered to provide receipts of just that...she again said there was nothing she could or would do...you guys need to honor the rate I booked with, and confirmed with when extending...in the future if such is to be the rate, then at least i know, but you need to honor the agreements your representatives made with me...it may only be $20.00 we are talking about, but if you cheat me with a 'bait and switch' con game, and let your representative imply that i am lying (when i offered to provide proof of both the agreement and prior history of similar rentals, i will not only never do business wuth uhaul again (storage of otherwise) but i will seek legal remedy to resolve this...as someone who has served in customer service for over 50 years, you need to honor your agreements with customers..i promise you, there is not a forum or website or review page i will not flood with the worst of reviews regarding this BS. Lloyd StockdaleHARVEY S.
Customer Reviews for U-Haul Storage of SW Portland
Tigard, OR 97223
(Across from Fred Meyer on 99W)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kimberly K.
Because of my experience above, I turned in my truck at night so I would not have to interact with any U-Haul employees.Ryan W.
El cliente no dejó un comentario.KIM MARIE G.
Owner works his tail off to make the service a treat. Fast, friendly.JOHN HOLLIS E.
El cliente no dejó un comentario.Stephanie R. | Overall Experience
The staff was really pleasant to work with. The equipment was what you would expect looking at description on line. I was happy with all of it!ADAM F.
El cliente no dejó un comentario.mirinda l. | First Impressions
El cliente no dejó un comentario.LARRY E.
El cliente no dejó un comentario.KAYE M.
El cliente no dejó un comentario.SETH R.
El cliente no dejó un comentario.DANIEL WEBB E.
Great helpWADE S.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.ROBIN LYNN S.
El cliente no dejó un comentario.John G. | First Impressions
El cliente no dejó un comentario.AARON DANIEL S.
El cliente no dejó un comentario.JARMILA TEREZIE M.
Professional job led by Manager Larry!ðŸ‘YU X.
El cliente no dejó un comentario.HENRY M.
El cliente no dejó un comentario.Chad C.
Staff was very helpful!JENNIFER B.
I think there shouldn't be hours limiting when you can access your storage and there should be a public restroom and a dumpster by the storage unitsPhillis H. | Overall Experience
El cliente no dejó un comentario.Anne J.
Staff was polite and helpful. When there was no trailer available, they looked up on nearby locations to try to find one, and I ended up reserving one at this location.ANTHONY RAYMOND A.
El cliente no dejó un comentario.Randy H.
The online/phone representatives have been great. The young people at the pickup location (WA) seemed a bit overwhelmed, but the older guy appeared to be competent and held it all together. I've been to the Tigard location more than once. The folks here have been very, very helpful. They're great. I plan to do business with them again.Mike P. | First Impressions
El cliente no dejó un comentario.David J. | Overall Experience
Great! Amazing service. So quick and everyone was very helpful.ASIA E.
El cliente no dejó un comentario.Zakary T.
Better attendantRUBEN R.
Van was ready when I arrived. Very quick from check in to drive away. When I returned it, also no wait. Pleasant and helpful staff.STEPHEN D.
Service was friendly and prompt. Good and hard working folks at this locationJESSE E.
They will screw you over and overcharge you. Do not use uhaul.Morgan D.
I was trying to pick the easiest/ fastest choice and ended up choosing mobile pick up. I didn't understand the mobile pick up process and somehow messed it up. Embarrassingly, I started crying out in the parking lot of frustration. I don't remember the name of the bearded attendant but he was very kind and helped to fix the situation with my husband. If I ever need to rent again, I'll come here.Jonathan P.
Received the 26 ft..truck with very low gas and with engine maintenance light on. Was worried all day if the truck would quit on me on the side of the road. Not nice to worry a 70 year man through the whole rental time. You don't ever rent a truck with a maintenance light on. This is the worst thing to do to a customer. They had two other 26 ft. trucks on the lot too.JERRY WILLIAM C.
Good serviceWILFREDO C.
The facility is very clean snd secure. The staff were all friendly, knowledgeable, and helpful.Lauraine J. | Overall Experience
Awesome staff, and very helpfulGHANRAJ D.
El cliente no dejó un comentario.CLIFFORD LEE U.
Everything was easy, the truck was clean and prepped, and we had a good experience. THANKS!JUDITH S.
Rented the truck for 24hrs. I drove it a total of 13 miles. I returned the truck 6hrs later and was charged $20.00 for "after hrs" return and for 4 gallons of gas. A smidge under 6 hrs of use and 13 miles driven and being charged for 4 gallons of gas (3+ miles a gallon???) and $20 upcharge for dropping it off 18 hrs early is absolutely UNACCEPTABLE...Arthur M.
El cliente no dejó un comentario.Ryan D.
Truck was clean but it had a missing front wheel cover, it was leaky which and it had a front end shake while driving at high speedsR James W.
I was charged a $15 cleaning fee for a TRAILER that I used to haul a brand new item that was in its original packaging from Home Depot which was cellophane and cardboard. How can Uhaul justify this???CHRISTIANA LOUIS A.
Honestly, probably the best U-Haul experience I've had in 25 years. Last minute need for a trailer, reserved it online, staff were incredibly efficient, friendly, and personable at pick-up. When dropping the trailer off, staff was again friendly and efficient. Just an all-around great experience- like you hope they all could be.MATTHEW O'MAHONE B.
El cliente no dejó un comentario.JOSEPH KRISTER J.
This is the first time I've rented from this location, and it is hands down the best U-Haul rental experience I've ever had. I can't imagine what could be improved.JAMES MATTHEW E.
El cliente no dejó un comentario.ALEXEI K.
El cliente no dejó un comentario.JOHN EDWARD L.
Pablo was great to let me know what I should do to drop off after hours. I was originally to drop off way north on Columbia but couldnt find it. The north location was far from where I wanted to drop off on SW Pacific Hwy and when I couldnt find the Columbia location after driving around and around, I called UHaul to let know I would be dropping off on SW Pacific Hwy. All that effort and trauma for what? I called 'customer service' three different times with these issues and the first two reps didnt even submit notes to my file. When I finally got a supervisor upon insistence, she couldnt find any previous notes on my two prior calls. A very negligent and frustrating experience. I wont be using UHaul again. The experience was miserable from pickup to drop-off.Jon G.
El cliente no dejó un comentario.JACK THOMAS P.
The storage facilities were well maintained. The issue I have is: I had to pay an extra months worth of storage rent when I got the very few belongings I had which was a tarp and my lock. I had to quarantine due to Covid exposure so I couldn't gain access to my storage unit the day after my last day to get which I did not know you had to get it prior to payment date. Is there a way I can get a refund?Chauntai H. | Overall Experience
Larry was incredibly efficient. Drop off took less than a minute and I had the email receipt within 5 mins. Very impressed.Andrew F.
I had the truck for 4 hours and it cost me over a $100 not including gas it was outrageous and I will not rent uhaul again.TABITHA M.
Return was a little cumbersome but not sure what they can do. They had a lot of equipment being returned. Also didn't pay close enough attention to an extension of my agreement by a day costing me about $10+ mnore dollars than the original rental. Might be worth mentioning to customers as they get the original agreement executed at the shop. Otherwise, this is a fantastic operation and where i rent all of equipment for moving. Owner's care a great deal about their customers. Great service.WILLIAM G.
Easy drop off. Employees we nice and helpful.Kimberly O.
I've rented here before, and have always been a happy customer.SANDRA M.
El cliente no dejó un comentario.CALVIN E.
The staff was so friendly and professional.MARY H.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Ana P.
El cliente no dejó un comentario.JILL L.
My 6x12 box trailer had mix matched tires and expired license tabs.Timothy O.
El cliente no dejó un comentario.TIM W.
El cliente no dejó un comentario.Rachel S.
El cliente no dejó un comentario.TED WILLIAM S.
The uhaul was missing the dolly and blankets I had paid for. Other than that, very easy and nice to experience.BRITTANY O.
El cliente no dejó un comentario.DARYL PATRICK R.
El cliente no dejó un comentario.MARIA LOVICE R.
El cliente no dejó un comentario.Karin P.
Great check-in - very fast and directed to getting me out quickly Great hook-up. I rented a trailer and the guy put it on quickly and efficiently Great detach - when I returned, the yard guy had me disconnected and out of there quickly, and he checked me in so I didn't even have to go inside. VERY GOOD EXPERIENCEKevin R.
El cliente no dejó un comentario.MASSOUD M.
nothing .. had a great experienceDREW ERIC H.
El cliente no dejó un comentario.Terry T.
El cliente no dejó un comentario.WILLIAM HOWARD C.
El cliente no dejó un comentario.Peggy N.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.MARK ALLAN S.
El cliente no dejó un comentario.Thomas A.
El cliente no dejó un comentario.Scott F.
Great staff, super helpful and friendly. Highly recommended!!James W. | First Impressions
Too far to travel to pick up trailer from renters locationNANCY M.
The folks at SW Portland Uhaul we're fantastic! Very pleased with renting from them an will again!JOSEPH V.
El cliente no dejó un comentario.ROBERT L.
There was some confusion early on about whether I could get the trailer for 2 days and at which location I should pick it up, but once I received the final confirmation, all went smoothly and quickly! I would recommend the 6x12 trailer as it has a double set of wheels and feels more stable than the slightly smaller trailer.Lisa R.
The return process was fast and easy and incredibly friendly!Ellen H.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Sean G. | Overall Experience
El cliente no dejó un comentario.DEBBIE L. | Overall Experience
I'm not happy that I was 2 hours past my 48-hour window and got charged for another day. Seems nickel-and-dimey, especially when there were 6 other trailers of the same kind sitting there when I returned.MICHAEL THOMAS W.
El cliente no dejó un comentario.DOUGLAS S.
El cliente no dejó un comentario.Kirsten S.
El cliente no dejó un comentario.JOSEPH S B.
El cliente no dejó un comentario.BROCK C.
Call your customer before changing the drop or pick up location.SARAH ELIZABETH M.
El cliente no dejó un comentario.PATRICIO M. | First Impressions
El cliente no dejó un comentario.DAVID R.
Everything was perfectELLEN H.
El cliente no dejó un comentario.SARAH JANE D.
Overall was ok. The trucks AC worked onlyintermittently during the entire trip which was very uncomfortable as the temperature was 90+ degrees during the trip.Kyle C.
El cliente no dejó un comentario.Giulio P.
I'm trying to get my money back almost a month ago when I tried to pick up a trailer and they didn't have the right one for me and they send me to different location and still charge me for the one I never touch from this placeHECTOR S.
Driver window did not have knob on raising lowering handle. No other problems.Judith J.
Passenger door rattled a fair amount and the knob on the window crank (driver's side) was broken off which made it a little tough to open the window.JOHN M.
El cliente no dejó un comentario.SAGE M.
Get rid of all the broken down vehicles in the back lot were the customers park. I really liked the pickup truck I rented. GraciasMICHAEL ALLEN M.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.LORRAINE D.
Nothing - staff made it easy, were knowledgeable, safe, proficient, and safe.BRANDON B.
El cliente no dejó un comentario.KEITH IRVIN A.
I always rent from this location due to their exceptional customer serviceMOHAMAD H M.
El cliente no dejó un comentario.TAMMI D. | Overall Experience
Great experience, very helpful staffFrancis H. | First Impressions
staff was friendly, but when I checked in staff stated that the 1 free month was not available due to availability. when I reserved the unit it was available and stated i would not need to pay for it until the first of next month.Corey B. | First Impressions
El cliente no dejó un comentario.Edna M. | First Impressions
El cliente no dejó un comentario.JOLYN C. | First Impressions
El cliente no dejó un comentario.Jillian I. | Overall Experience
El cliente no dejó un comentario.Jillian I. | Overall Experience
El cliente no dejó un comentario.Chauntai H. | First Impressions
El cliente no dejó un comentario.TAMMI D. | First Impressions
The employees were all very polite and kind.Lauraine J. | First Impressions
After keeping my storage unit for almost seven years I was happy to find no dust, damage, or anything happened to all my boxes!JENNIFER J. | Overall Experience
El cliente no dejó un comentario.MARTIN L. | Overall Experience
El cliente no dejó un comentario.WAYNE M. | Overall Experience
The access hours were less than flexible and if I had done my homework, and I acknowledge this is on me, I would have chosen a different 24/7 storage unit. After having to push my moving date back a day to work with the storage unit hours, upon arrival the door was jammed and we were not able to get in. It took about 30 minutes to find a solution and we moved to a unit in a different building. Richard was wonderful and did everything he could, its just really unfortunate that it happened and on a day that was 110 and after feeling inconvenienced already. After a long day I asked to drop the Uhual truck off at the Tigard location, rather than the Beaverton location, and they were very accommodating. I really appreciate their flexibility.Mikaely Q. | First Impressions
Just had trouble getting the autopay goingDennis C. | Overall Experience
I had no issues. Staff friendly and knew their jobDan T. | Overall Experience
Storage options are limited. not enough options. cost too much. over priced.sean d. | First Impressions
El cliente no dejó un comentario.Lisa I. | First Impressions
El cliente no dejó un comentario.Karen B. | Overall Experience
Thank you for being so helpfulRENAY r. | First Impressions
It was easy and had great customer serviceTrevor S. | Overall Experience
Staff was great and have a storage spot is always nice but the concrete outside the buildings is really rough and pocketed which made moving things in and out more difficult then it should be. Stuff was rattling right off the cart. There also a large dip right at the front door that you have to shove or pull hard to get over. Again more stuff falling off the cart. Also its a pain in the But trying to hold the doors open going in and out. The first month free was the reason I chose this uhaul storage facility and I would still do it again despite the incoviences.kevon B. | Overall Experience
So disappointed with this company. The doors and gates to the storage unit was sometimes just left open. My unit was broken into twice. When I mentioned one of the break-ins to the woman working behind the desk, she was extremely rude and didn't pass on my break-in to a manager so I had to go back in person. I lost some items very dear to me and the manager suggested that maybe someone I knew might have broken into the unit. Outrageous. I can't image a worse experience with a storage unit company.mike j. | Overall Experience
Online it says access hours are until 10pm, we showed up around 3pm began unloading our 26ft Uhaul. At approx 4:20 I went to ask if there was about her unit we could rent at which point I was informed that we would not have access after 5pm. At that point so much of our stuff had been unloaded because we thought we had access until 10pm that we could not have put stuff back in the truck any faster if we had wanted to. The staff was extremely rude. When I commented that the website said access hours were until 10pm staff simply said we don't make the website. We became locked in, no staff even came to see if were were still down there, we had no way of getting out we had finished literally throwing stuff in our truck at 5:06pm. I would never recommend this store to anyone. The customer service was atrocious.Jillian I. | First Impressions
Customer service was greatTrevor S. | First Impressions
The temporary access hours are a little inconvenient due to my work schedule, I assume those are COVID related though, so no big deal. I felt like my stuff was safe, and that's all that really matters to me. The trailer return was quick and easy, and that free month of storage was perfect for my situation; it ultimately was the reason for me choosing uhaul.Jacob N. | Overall Experience
Storage hours need to be later.and it’s difficult when you get locked in after 7 when no one tells you you will be locked inMELISSA JOANNE D. | Overall Experience
El cliente no dejó un comentario.JUDITH P A. | Overall Experience
Very simple to rent online and access my unitKim R. | First Impressions
El cliente no dejó un comentario.Lauren K. | First Impressions
Pleasure to deal with these people. Mr Hall especially is generous and helpful.MARTIN L. | First Impressions
El cliente no dejó un comentario.Cody M. | First Impressions
I moved into unit 108 on 04/22/21 and the employee who took care of me was beyond excellent! I wish I could remember her name, but unfortunately I am terrible with names. Regardless, her customer service, attitude, and service were superb. Not all U-Haul storage locations are created equal, I have used many, and this was the best service I have ever received! I will be going out of my way to use SW Portland U-Haul in the future because of her!LARRY G. | First Impressions
I originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.R. ERICK J. | First Impressions
Access to the storage units should be extended later in the evening to 9 PM seven days a week.Christopher A. | First Impressions
El cliente no dejó un comentario.Karen H. | Online Move In
El cliente no dejó un comentario.Laurie P. | First Impressions
Friendly and efficient.Rosa W. | First Impressions
Rented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra daysDrew B. | First Impressions
My only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.jayne f. | Reservación
Servicios adicionales en esta ubicación
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