Comentarios de los clientes para U-Haul Storage of SW Portland

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of SW Portland

Clasificación general:

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Charles M.
Clasificación:

the van could have been cleaner, and i had no faith that it had been cleaned for covid. the "needs oil change" light was on. my main complaint is that i arranged online to pick the van up after hours, but was then told on a phone call that you don't do that with the vans. i would have had the van for one day if i could have picked it up after hours, but got billed for two days because i had to pick it up at 4:30. i also thought it was questionable that i got a phone call the day before saying that i couldn't pick it up at 4:45 as requested, as that came across as the staff just wanted to increase their chances of being off at 5. this caused me stress as i was at work immediately prior and was worrying about the clock, even had a friend on standby because i was told "we don't rent after 4:30"

ALAN G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

rachel h. | Overall Experience |
Clasificación:

Everything was great. I did have some issues getting into the building initially but that was resolved. And at the end of my time, I checked with the office staff and closed things out (recorded in the computer) but was charged for an extra month. It took returning to the location because I couldn't get through on the phone. Once there, it was easy to resolve, but having already moved away it was a huge pain.

Nicolette M.
Clasificación:

Don't forget to put rented equipment in the back.

Justin J.
Clasificación:

El cliente no dejó un comentario.

dale p. | Overall Experience |
Clasificación:

nothing bad to say. Staff was awesome!

CONSTANCE J.
Clasificación:

El cliente no dejó un comentario.

Sarah W. | Online Move In |
Clasificación:

Huge stain in the middle of the room, I don't know what it is. Some sort of green substance. Sticky and mildew on the walls. Water leaks into the room. Huge beam in the middle of the room that takes away storage space. Hallway is not maintained and it advertised as climate control unit, not even close. It's so cold in the unit and inside the building I have to wear my winter coat. They supposed heating units are so covered by mold And dirt ,I am not sure when the last time they changed the filters. Filthy and not sanitary.

TROY ELLIS S.
Clasificación:

El cliente no dejó un comentario.

Cody S.
Clasificación:

El cliente no dejó un comentario.

Patricia L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER H.
Clasificación:

El cliente no dejó un comentario.

DENNIS MICHAEL M.
Clasificación:

Windshield was filthy and tank was not full!

Anna E.
Clasificación:

finished and returned my truck a half hour early so that was good news. since I was told the truck needed to be back at 1pm.

DEREJE H.
Clasificación:

Excellent customer service, welcoming faces, trusted and values customer. When I am returning she used to value me she used a word" I trust you ",which is above my expectation from any person working as customer or anywhere. I love it and absolutely she is meet more than 100% respecting customers(which is me ). We need more people like her. I wish I could remember her name mention it. This was happenedon Friday November 20/2020 around 2:15 PM (11/20/2020@2PM)

TIMOTHY R B.
Clasificación:

The key would get stuck and was very difficult getting out.

JASON M.
Clasificación:

El cliente no dejó un comentario.

SHARON R.
Clasificación:

El cliente no dejó un comentario.

Eike J.
Clasificación:

None f

Mark S.
Clasificación:

The roof of the van leaked, and we had some minor damage to our goods. This created issues for us to resolve, and extra time spent when we have other priorities (like you do). But we took care of the goods.

DAWN MARIE P.
Clasificación:

They are very friendly and worked with me when times were tough

Kent L.
Clasificación:

Make clear you CHARGE $75 for "Rental Fee". WTF... Never again...

Rjay M.
Clasificación:

More one way trucks available

Nathan B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Douglas O.
Clasificación:

Nice experience.

Raya Zharida D.
Clasificación:

El cliente no dejó un comentario.

Karen H. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

PATRICK STANLEY H.
Clasificación:

Very friendly and helpful staff with a sense of humor.

Pamela H.
Clasificación:

El cliente no dejó un comentario.

Howard R.
Clasificación:

More people available to work the counter. Stood in line for 15 minutes.

Jerry G.
Clasificación:

El cliente no dejó un comentario.

MICHAEL JUSTIN A.
Clasificación:

El cliente no dejó un comentario.

Dave W.
Clasificación:

El cliente no dejó un comentario.

Brooklynn W.
Clasificación:

El cliente no dejó un comentario.

Wade P.
Clasificación:

El cliente no dejó un comentario.

Melany F.
Clasificación:

Missed turn into I haul at first because hard to tell in dark where the entrance was, partway down a turn lane but not at the light, which is a very long light.

Dustin T.
Clasificación:

Customer service was great! Equipment was definitely old, loud, and poorly maintained. Every time I accelerated the drivetrain clunked and made grinding noises. I felt safe though with my relatively short trip. Otherwise the experience and large location was good. Return was simple.

ANN S.
Clasificación:

great service!

DOUGLAS C.
Clasificación:

El cliente no dejó un comentario.

ROD F.
Clasificación:

El cliente no dejó un comentario.

SHERRIE RENEE C.
Clasificación:

I received excellent customer service from this location. Everyone was efficient and polite. Give them a raise

Moira T.
Clasificación:

Fast check in and out; clean, well maintained truck; pleasant people to help you; kept in touch with me concerning a change (minor). No improvements necessary from my point of view.

Kirsten S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kimberly T.
Clasificación:

I only used a 10' truck for 3 hours, going 10 mi. round trip. So it was quick and easy. I do however wish they wouldn't push their insurance on you. I paid it when I drove 1,200 miles (even though my very reputable insurance agent said I am covered no matter what vehicle I drive), but an in town quick move like I did today, nope.

Carlos R.
Clasificación:

Uhaul.com must have what is actually available on its website.

THOMAS JAMES D.
Clasificación:

El cliente no dejó un comentario.

FLORENCIO C.
Clasificación:

El cliente no dejó un comentario.

Jordon T.
Clasificación:

El cliente no dejó un comentario.

Rich P.
Clasificación:

El cliente no dejó un comentario.

Suzanne S.
Clasificación:

El cliente no dejó un comentario.

GAIL W.
Clasificación:

El cliente no dejó un comentario.

steve W.
Clasificación:

1. I made a mistake and rented a van on the wrong day, I realized it after driving literally around the block and came back quickly. The manager was very gruff and would not give me a store credit for $24.02. I will call corporate. Contract no. 82367402 2. Why do I have to do the walk-around myself when I rent a vehicle? You guys are just standing around watching and doing nothing, why can't you guys do it? I don't always catch a preexisting dent or ding.

BETSY LYNN J.
Clasificación:

El cliente no dejó un comentario.

Ivan T.
Clasificación:

El cliente no dejó un comentario.

RICHARD W S.
Clasificación:

El cliente no dejó un comentario.

thompson c. | Overall Experience |
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El cliente no dejó un comentario.

Terry P.
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El cliente no dejó un comentario.

Jeffery H.
Clasificación:

Nothing everything was good

JORDAN P.
Clasificación:

El cliente no dejó un comentario.

Alexander S.
Clasificación:

perhaps more room for parking the trucks being returned after hours

Christine D.
Clasificación:

The location and people who work here are good. Your website and issue on equipment is not good!!!!!

Jeffrey P.
Clasificación:

Great service by the staff. The customer service rep at the counter was so helpful. I will be back.

Blair S.
Clasificación:

Booked reservation online, received confirmation, received a second confirmation via email day before. Showed up—they didn't have our reservation! “No truck” -then somehow we got a truck but had to return it to that location by 7pm so they could resell it the next day. Had to shift our plans on moving day. Very chaotic and unorganized.

FRED J.
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El cliente no dejó un comentario.

Kevin W.
Clasificación:

Very friendly knowledgeable and helpful staff

GARY ALAN P.
Clasificación:

I had to wait 20 minutes for the vehicle to get unblocked by another truck before I could get out.

Elizabeth M.
Clasificación:

Sherry was extremely kind and helpful. I appreciated her extra attention during a stressful move. She is amazing and deserves a raise. Thank you!

SERGEI K.
Clasificación:

El cliente no dejó un comentario.

lisa D.
Clasificación:

I have never used u-haul but I tried it this time and I was treated kind and fast serve really enjoyed my visit will recommend. Thank you

Ellen S.
Clasificación:

El cliente no dejó un comentario.

Frank G.
Clasificación:

make sure binding ratchets are lubricated....they were very dry and hard to release tension

LIANNE RENEE S.
Clasificación:

They gave me a truck that was on empty and asked me to fill it and they would give me a credit... the credit didn't cover the gas it took to fill it to where they wanted. And i couldn't believe i drove off the lot in a 26' empty truck. Bad business.

Richard P.
Clasificación:

I'd rent a storage unit but yours are double the local rates! Right now I pay 40 per month

Richard H.
Clasificación:

Great job!

BRIAN EDWARD B.
Clasificación:

El cliente no dejó un comentario.

ALEJANDRA R. | Overall Experience |
Clasificación:

I lost my credit card once and a staff member went above and beyond to help me look for it. He went and looked at cameras, he looked in the store, he looked outside, HE EVEN HELPED ME LOOK IN MY CAR!! If I ever need storage again, I will 100% be coming back!

JOSE MANUEL R.
Clasificación:

Lots of traffic on 99 so left turns are difficult. No problem was encountered due to time of day---730 am.

Ronald G.
Clasificación:

El cliente no dejó un comentario.

BLAIR D.
Clasificación:

El cliente no dejó un comentario.

Thomas V.
Clasificación:

El cliente no dejó un comentario.

Kristin K.
Clasificación:

The gentleman at the counter there were two it was the guy on the left hand side if you were facing the counter as a customer. On 10/18 at the Tigard location. I signed up for the mobile pick up drop off but during the move I had packed my charger and my phone was going to die and he refused to look up my reservation and told me I should have prepared better. This is my 4th time using this uhual at this location and I have never had any problems until this time. Thankfully my friend who drove me there phone was charged I was able to use her phone. Also not a huge deal but my truck that I was supposed to used had 4 trucks parked in front of it and the same rude guy as before didn't believe me until “he saw it for himself”

ANDREW JOSEPH T.
Clasificación:

Two challenges - both related to online checkin. Requested and received confirmation for an 8:00 pick up. Went to the location and started the online check in - told i had to speak to an agent and facility doesn't open until 9:00. Did online checkin to avoid contact - but had to go inside. Defeats the purpose.

Charles L.
Clasificación:

El cliente no dejó un comentario.

Myrlaviani R.
Clasificación:

Reward the attendant who is so efficient and effective. He made my experience straddles a and easy. I am so grateful for this person!!

Robert B.
Clasificación:

El cliente no dejó un comentario.

Drake D.
Clasificación:

Quick service. Professional. Treat my belongings like their own. Hard Working. Recommended!

Allwyn A.
Clasificación:

Had to wait a while to pick up and drop off my reserved vehicle, as there was only one staff member to assist customers. There should be at least one more person.

Darren K.
Clasificación:

They never confirmed i dropped off the trailer and then I received multiple calls for their mistakes. 717 579 6807

HOWARD LEE M.
Clasificación:

El cliente no dejó un comentario.

BRENDA SUZANNE H.
Clasificación:

El cliente no dejó un comentario.

Todd N. | Overall Experience |
Clasificación:

I moved 10 hours to Portland without knowing anything about the area the facility was located at. The U-Haul facility was great, well located, easy in an out and the units were clean. One month free was a huge bonus and I stayed another without feeling a money pinch. Definitely would recommend to anyone looking to store their stuff.

Isaac F.
Clasificación:

Change your policy on fuel refilling! The current policy of renting a truck with the tank partially full, and then giving users a recommended amount of fuel to add to get it back to the same level is a SCAM! Your estimates are way off, and result in a truck that is rented with 7/8 tank getting returned with a full tank - at the cost to the customer. 1/8 of a 40 gallon tank is 5 gallons, which at todays gas prices is $10 to $15 that you are scamming from your customers with this policy (and your estimates). You should just rent the trucks with a full tank, and have them returned with a full tank, like normal car rental agencies. Or make your estimates more accurate.

DANNY WALTER D.
Clasificación:

Great service and rental product.

Philip B.
Clasificación:

Nothing everything was very professional and smooth as transaction. Thank you.

Meher V.
Clasificación:

El cliente no dejó un comentario.

CHARLES RALPH S.
Clasificación:

Easy in and easy out

DANIEL C.
Clasificación:

The movers didn't show!! I called and had a very unpleasant experience with them. I WOULD REMOVE THEM FROM YOU LIST OF PROVIDERS!!

Jeff S.
Clasificación:

Nothing at all. The app was a little clunky to change the pick up date and time but customer service helped me out and were fast and responsive

David S.
Clasificación:

El cliente no dejó un comentario.

Tod C. | Overall Experience |
Clasificación:

The staff and process was very easy to work with. Being able to easily rent a truck is awesome.

LISA F.
Clasificación:

Sherry Anderson provided helpful and friendly service, even with a long line of customers forming. Professional and courteous. Give her team a raise!

Benjamin N.
Clasificación:

The representative who helped me was knowledgeable, helpful and a pleasure to work with. I believe her name was Sherry.

Keith H.
Clasificación:

El cliente no dejó un comentario.

Randolph D.
Clasificación:

El cliente no dejó un comentario.

Clay R.
Clasificación:

El cliente no dejó un comentario.

BRETT S.
Clasificación:

El cliente no dejó un comentario.

rod F.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER CHAR P.
Clasificación:

Very accommodating staff, fast and efficient! I was happy they hooked everything up to Uhaul standards, and disconnected the trailer when I returned. Thank you Tigard Uhaul for making my move that much easier.

katie L.
Clasificación:

Pickup was easy and straightforward! Thanks!

Jim S.
Clasificación:

the gas tank was NOT full and the brakes were very spongy.

Todd S.
Clasificación:

We had problems with the equipment and when we tried to return it we're still billed. We canceled a trip to Seattle and spent most of the day trying to resolve this with no help from the owner at the location. Would not recommend this location. We ended up resolving this through corporate

Khristy H.
Clasificación:

El cliente no dejó un comentario.

William B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David S. | Overall Experience |
Clasificación:

The free one month storage that comes with a truck rental is awesome! It allows relief from the chaos of moving until order is restored. Thanks!

David S. | First Impressions |
Clasificación:

Great staff!

Michael M. | Overall Experience |
Clasificación:

Very fast and efficient staff

Laurie P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rebecca W. | First Impressions |
Clasificación:

Thank you for your excellent service!

Cadence W. | First Impressions |
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El cliente no dejó un comentario.

Becca S. | Overall Experience |
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El cliente no dejó un comentario.

lee w. | Overall Experience |
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El cliente no dejó un comentario.

Ken L. | Overall Experience |
Clasificación:

Thank you to the team...it was a great experience & everything worked out perfectly. We highly recommend you to anyone needing moving & storage services.

Becca S. | First Impressions |
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El cliente no dejó un comentario.

Ken L. | First Impressions |
Clasificación:

staff was amazingly friendly & professional, very accommodating & helpful with a host of questions. transaction went extremely smoothly. very efficient operation. looking forward to possible future needs

JAMIE R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rosa W. | First Impressions |
Clasificación:

Friendly and efficient.

Jay B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Blake S. | Overall Experience |
Clasificación:

The facilities were secure and clean and we felt safe storing our belongings at this location. The staff was very accommodating when we realized the storage unit we had reserved was too small and allowed us to change it to a larger unit.

Paul P. | Overall Experience |
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El cliente no dejó un comentario.

Elisa P. | Overall Experience |
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El cliente no dejó un comentario.

Chris P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alfredo S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jared H. | First Impressions |
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El cliente no dejó un comentario.

Ron W. | Overall Experience |
Clasificación:

Larry is the consument professional and a very nice person. I would definitely recommend this facility to anyone who wants to store or move.

EILEEN E. | Overall Experience |
Clasificación:

Larry and his team are gr8. Don't know the name of the young lady that helped me yesterday ( she was working the units ..grounds) She couldn't have been more helpful and nice😁 Thanks you

Alfredo S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

tara s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sager A. | First Impressions |
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El cliente no dejó un comentario.

Tom B. | Overall Experience |
Clasificación:

The only problem was the seal on the door. Yes your facility was well maintained but every time I came there were a ton of leaves in my unit:-( Please send my refund ASAP, Thank you!!!! Tom

KELLY E. | Overall Experience |
Clasificación:

Been at this facility for years and have had nothing but excellent experiences. The staff has always gone out of thier way to be helpful, and even if they couldn't be, they have always been kind.

Casandra L. | Overall Experience |
Clasificación:

Horrible management, treated inhumanely by management of this location by being locked in the storage facility until 5 a.m.!!! Go elsewhere! Or get a lawyer... It seems corporate doesn't care either!

crystal g. | First Impressions |
Clasificación:

The storage facility was overcrowded with uhuals being stored on both sides of either ends trying to come out of the isles. I could barley get out to be honest. It was ridiculous and needs fixed.

Joe L. | Overall Experience |
Clasificación:

They didn't give me my receipt from the uhal rental

rosendo r. | Overall Experience |
Clasificación:

Early phone calls to reserve and all on-site staff were always polite and thorough. Everything was professional and the accommodations were just perfect. Thank you.

David G. | Overall Experience |
Clasificación:

We had a really pleasant and enjoyable experience with the U-HAUL truck rental and U-HAUL storage unit rental we used in the past 2 months! This is a top notch organization all were GREAT to work with

David K. | Overall Experience |
Clasificación:

The staff was extremely helpful, the phone conversations good! Our only problem was the constant blockage after hours to the storage driveway and gate by return rental trucks. The 24/7 access is not.

doug r. | Overall Experience |
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Everything worked out great for us. Thank you!

LISA P. | First Impressions |
Clasificación:

Despite having several customers at the counter late on a Sunday and troubles with the computers, the people at the counter were polite and patient. We were exhausted -- a long day. They were great!

Drew B. | First Impressions |
Clasificación:

Rented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra days

RUSSELL B. | Overall Experience |
Clasificación:

Staff was very helpful

Priscilla G. | First Impressions |
Clasificación:

Very helpful and accomodating

Teriko M. | First Impressions |
Clasificación:

Need some additional help near 5pm for closing. The team got it all done, but it was stressful near the end of day to get in the storage locker correctly during closing.

Phillis T. | First Impressions |
Clasificación:

It was an overall great experience and they were very helpful and I am glad I chose them to store my things. I had my grandson with me and they engaged him in conversation and made it fun for him too.

john c. | First Impressions |
Clasificación:

Very helpful and easy to work with staff.

Stephen N. | Overall Experience |
Clasificación:

This facility was great. Staff were extremely helpful and friendly.

Alfredo S. | First Impressions |
Clasificación:

The computers seem to not show correctly what storage units are available.

nancy b. | First Impressions |
Clasificación:

.

TERI M. | First Impressions |
Clasificación:

Check in went smoothly and the staff were quite efficient/helpful.

MARGET A. | Overall Experience |
Clasificación:

Everything was fine

MARY O. | Overall Experience |
Clasificación:

Always easy to get into my unit. Friendly staff

Stephanie R. | First Impressions |
Clasificación:

Very helpful, knowledgeable and efficient. We were offered a month free storage and the facility are very clean and accessible. Would use them again.

John H. | First Impressions |
Clasificación:

The truck was available at the time of the reservation and the service was excellent from your personnel.

Rita W. | Overall Experience |
Clasificación:

Everything was great except for the rolling door. I could not roll it up by myself. Had to always make sure I had someone with me to help get it up.

holly n. | Overall Experience |
Clasificación:

Larry and the other manager were so nice and helpful would come back again if needed. Thank you guys

Kristina O. | Overall Experience |
Clasificación:

Larry provides organized crime storing stolen property, ignores sexual harassment. moved out 11.29 I have whitness, yet I'm getting emails my storage in going into lein. This is financial fraud.

Pat E. | Overall Experience |
Clasificación:

The facility was great but your phone and internet services are worthless. Every time we needed help we had to go down to the facility. Once there the service was great. This was very inconvenient .

Darlle B. | First Impressions |
Clasificación:

I will never use any other company to move EVER AGAIN! I will recommend U-Haul to everyone from now on! They've been more than accommodating with our move. And they have really clean bathrooms too!!

Andrew R. | Reservation |
Clasificación:

Great job and very happy!

Patrick H. | Overall Experience |
Clasificación:

The unit itself was not well lighted.

Shawna R. | Reservation |
Clasificación:

Incredible service.

Carrie T. | Reservation |
Clasificación:

big problem with dropoff location being changed after I received my contract. Not online during trip so didn’t see change of location. Could not change dropoffto uhaul storage that had available unit

jayne f. | Reservation |
Clasificación:

My only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.

Sam L. | Overall Experience |
Clasificación:

Communication was nonexistent. I was told several times I would receive email notifications about the information I requested and never received any of the information I asked for.

Owaiss H. | Overall Experience |
Clasificación:

horrible all around service

Kirsten S. | Overall Experience |
Clasificación:

You can go ahead and contact me for the full story. I will be moving our storage out by the end of the month AND I will be leaving a nasty Yelp review. I'm am absolutely furious by how we were treated

Owaiss H. | Reservation |
Clasificación:

When I arrived the evening of my return I was unable to get to the storage unit without squishing myself between cars due to the fact that the gate was blocked and no one came to open it...

jeffrey s. | Overall Experience |
Clasificación:

Very convenient experience. Excellent value. I would improve the entry and exit surfaces of the building doors. Wheels on carts hangup and cause things to fall off cart. Need better communication.

David A. | Overall Experience |
Clasificación:

Thanks!

Nadine A. | Overall Experience |
Clasificación:

Thank you!

Janet G. | Overall Experience |
Clasificación:

Great facility and staff.

MELVIN B. | Overall Experience |
Clasificación:

Excellent Service. There my first go to.

Colin D. | Overall Experience |
Clasificación:

You guys helped me out tremendously, excellent service from everyone there!!!

DANIEL P. | Overall Experience |
Clasificación:

The facility is well maintained, and has also seen good improvements in the 8 years that I had a storage room. Security is taken seriously here, which isn’t always the case elsewhere. Staff is nice.

Cindy F. | Overall Experience |
Clasificación:

With the exception of dealing with the local police, regarding an alarm in the facility was going off, because I was at my unit in the middle of the night, all of my experiences were positive.

Jonathan R. | Overall Experience |
Clasificación:

Fantastic customer service at the store.

Julie T. | Overall Experience |
Clasificación:

I was very pleased with the facility and staff. The staff went above and beyond to help me out when I was in a jam. The only drawback was limited space for pulling trailers in and out to load.

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