When I arrived to pick up the truck, the location was initially locked. There was a locked key retrieval box, but we were never given a code. We called the number on the door and got no answer. A man finally opened the door, but said he had nothing to do with the rentals. We were finally put in touch with a customer service rep who told us they had forgotten to toggle the â€œcontact free pickup/drop offâ€ option. She did so and we were finally able to get the keys almost an hour after our pick up time, thus causing us to be an hour late to start the move.Ron K.
Customer Reviews for U-Haul Storage of South Beloit
South Beloit, IL 61080
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My pick up place was changed and I was led to believe I wouldn't need the app since it was a manned stationTammy T.
El cliente no dejó un comentario.kim G. | Overall Experience
On 08/08/22, I made the online reservation for 8/22/22. I received an email on 8/09 indicating my storage unit was active. Staff at the facility was friendly but unable to correct the storage reservation date. There are huge potholes filled with rain water in the gravel driveways that I was afraid to drive through. There are no security cameras besides the entrance. Not the secure facility I was hoping for. But overall, the location is convenient and I didn't want the hassle of searching for another storage unit.john w. | First Impressions
El cliente no dejó un comentario.Jess S. | Overall Experience
Andrew and Sarge were the best part of the whole experience!!! Andrew even helped me with my second unit at a different location. I would recommend this facility based on the above excellent customer service!!!DAWN E. | First Impressions
Paige was excellent at the South Beloit facility! Very friendly and extremely helpful!David T. | Online Move In
The truck was dirty. Smelled like a dead animal or something. There was no room to maneuver around or to leave your vehicle. I've rented many times and this location was horrible. Anytime in the past me or my business rented trucks from other locations they are always super clean, like they've been detailed and there's always ample room to get the vehicles in/out.Rebecca H.
The lady at location was very helpful. The truck was clean and good to go. U hauls 1 800 number took 15 min to answer uhaul.com wouldn't complete order. Home depot called and said their truck was available. They dont make me deal with corporate 1 800 people.Glenn M.
Staff made it so easy to get another unit.JEFF L. | First Impressions
Unit was not swept out. I did it myself. Lot has tons of water puddles. Maybe should be leveled out. Other than that... Great place to rentdawn r. | First Impressions
I went on a Sunday and they weren't actually open, I had to wait for someone to meet me to give me the key and that was after many phone calls. When I brought the van back, it had more gas than when I picked it up and they still charged me extra for gas! I will not use you again!!Colleen B.
The owner/manager was incredible to work with. Very nice and helpful. I would recommend using this facility to any and everyoneDewaun S. | Overall Experience
El cliente no dejó un comentario.RANDOLPH B. | Overall Experience
Bruce is amazing and is very helpful. Would recommend to all plus prices are far better than any other storages in the area!Raphael C. | First Impressions
El cliente no dejó un comentario.DAVID H. | Overall Experience
El cliente no dejó un comentario.Ashley K. | Overall Experience
The unit was very clean and I was very impressed with how well made they are. I also was very surprised that it was heated and provided a padlock inside. The best thing is I got the first month free.Kimberly S. | First Impressions
El cliente no dejó un comentario.rosanne s. | Overall Experience
I have been a customer here for over 10 years I have had more price increases sens U haul has taken over than all my years combined. The people behind the desk could care less I have been promised phone calls 3 times and never received one yet but when my debit card was hacked and my automatic payment was declined I received a phone call right away funny how that worksDANIEL P. | First Impressions
The employee and owner manager were extremely helpful and I am very pleased at the results.Lee M. | First Impressions
Most of the winter months I was unable to access my unit because large amounts of snow were plowed up against the door and it was froze shut. This is the reason I am no longer renting this unit and have moved to a nearby unit.Mark H. | Overall Experience
El cliente no dejó un comentario.Princde O.
El cliente no dejó un comentario.james t. | Overall Experience
billing issues ,being blamed for something I didn't do resolved! If I could find another place I would, getting expensiveALAN H. | First Impressions
UaDOUGLAS S. | First Impressions
El cliente no dejó un comentario.Tammy W. | Overall Experience
I had trouble with getting into web pageâ€¦.. I gave up. We also rented a 24' van. Everything went well, even the weather!MICHAEL B.
Bruce is a great guy to talk to and very helpfuljames t. | First Impressions
There was a computer glitch which caused a minor issue, one phone call and it was taken care of. The best customer service ever.Bilinda S. | First Impressions
El cliente no dejó un comentario.debbie d. | Overall Experience
El cliente no dejó un comentario.Jon J. | Overall Experience
El cliente no dejó un comentario.Vivian D. | First Impressions
If I ever need storage again I will be calling you guys 😊PRISCILLA G. | Overall Experience
El cliente no dejó un comentario.Sarah A.
I had a great customer experience. They were helpful, informative and thorough.GEORGE W.
I've been there for 12 yrs .Very clean and well maintained. I would recommended it to anyone. Reasonable pricing too!KATHLENE G. | Overall Experience
Staff was very helpful and friendly! I had requested a unit, was put in a waiting list and within a couple of hours, she called me back to let me know one was available. Thank you so much for the prompt response and professionalism!!❤CLAUDIA M. | First Impressions
El cliente no dejó un comentario.Angela D. | Overall Experience
El cliente no dejó un comentario.Jerry W. | Overall Experience
My only concern was when there was a fire in 1 or 2 of the units on Madison Rd. I assume the people were either storing something flammable, or it looked like it may have been an electrical fire from an outside light.?Gayle S. | First Impressions
Quick and friendly. Thank you.Julie H.
Well clean and maintain vehicle. Making my move that much more worry less. ThankyouMichael R.
El cliente no dejó un comentario.dawn r. | First Impressions
Big thanks to both gentlemen at the office! Great service!Teodora R.
El cliente no dejó un comentario.jodi g. | Overall Experience
El cliente no dejó un comentario.Danielle M. | Online Move In
Extremely nice and very helpfulBobby W. | First Impressions
Facility made no changes to security of units and yet raised prices.TERI R. | Overall Experience
El cliente no dejó un comentario.Paul S.
Kevin was real helpful and politeLoural C. | First Impressions
El cliente no dejó un comentario.Charolette O. | Overall Experience
El cliente no dejó un comentario.LEONARD B.
El cliente no dejó un comentario.Charolette O.
very friendly and helpfulRANDOLPH B. | First Impressions
The Uhaul Representative, Kevin Tadder was exceptional! He took the initiative to return our call and immediately resolved the issues we were experiencing with our attempts to secure a unit.. He alleviated our concerns. Mr. Tadder was very professional and amiable. His energetic spirit and dedication to provide the individual with nothing less than customer service excellence has surpassed our expectations! We are appreciative of his commitment towards problem resolution and attention that he warmly extends towards those he encounters!Fernando E. | First Impressions
I spoke with an employee, Kevin, who was exceptional. He saved the day when my family was facing a difficult situation and made the process both reassuring and easy. I can't sing enough praises for Kevin. Thank you for everything.Mary L. | First Impressions
Excellent customer service! Every interaction has been friendly and professional.Sean W. | Overall Experience
El cliente no dejó un comentario.Jon J. | First Impressions
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.skye P. | Overall Experience
El cliente no dejó un comentario.skye P. | First Impressions
El cliente no dejó un comentario.WANDA F. | First Impressions
Thank you for letting me rent from your storage facility.Verena L. | Overall Experience
El cliente no dejó un comentario.DANIEL O. | First Impressions
El cliente no dejó un comentario.PAM & TOM W. | Overall Experience
El cliente no dejó un comentario.MARK D. | Overall Experience
The manager is really efficient and friendly. Staff are super helpful. The units are great and cost effective I would highly recommend South Beloit U-Haul storage.jacqui f. | Overall Experience
The eternal hold on the first phone call was way out of line (call center) it could have been handled much betterFair Oaks R. | First Impressions
Pavement would have been nice, many others have it for the same rent.Chris C. | Overall Experience
El cliente no dejó un comentario.KENNY H. | First Impressions
El cliente no dejó un comentario.Erin G. | First Impressions
El cliente no dejó un comentario.LORI Y. | Overall Experience
No negative comments everything went well.ANTWINE M.
i called at the last minute to get a unit and Kevin was very friendly and helpful. He made this a smooth experience for me. GraciasPat D. | First Impressions
Check in and out is not quick, plan for an extra 15-30 minutes.LORETTA S.
Overcharged, misrepresented the facts about renting the van. The charge to my credit card was excessive for a 19.95 Van...My credit card has been charged for 33 more miles than what I actually used! I want it straightened it out ASAP thank youbarbara L.
El cliente no dejó un comentario.Stacy W.
Your staff is outstanding! Issues were resolved quickly and staff friendly and courteous. My reason for leaving after about 15 years- downsizing! If I need storage in the future, I'll be back!MICHAEL B. | Overall Experience
The mini van smelled something awful and the steering wheel was grimy. The seats had not been cleaned as well.SANDRA J.
El cliente no dejó un comentario.MEGAN N. | First Impressions
Very friendly and helpful with everythingAlen K. | Overall Experience
The only reason this was not a great setup was because I had a 26 foot truck and there was really no place to put it that was good. Also, the key drop off was a little confusing because the drop box wasn't as identifiable as everything else is. It wasn't orange, and wasn't clearly marked.Joe L.
Personal amableRose K. | First Impressions
El cliente no dejó un comentario.JOANNE T. | Overall Experience
I highly recommend this U-Haul location. The vehicle was ready and the transaction was very smooth.RONALD K.
Everything was good!David W.
El cliente no dejó un comentario.LORIE M. | Overall Experience
All is good. Thxs.DAVID G.
El cliente no dejó un comentario.Aliyah f. | Overall Experience
The agent insisted i needed to come into the office to fill out paperwork. It appears she was not trained on the mobile pick up app. I told her nurmerous times and I showed her the mobile screen indicated walkin and get the keys and notify the agent that your rental application has been completed. She insisted that she needed to call her boss so she can get the documents signed. I was frustrated with this rental. I have never had such a challenging experience. Because of the experience today I really should get a refund. It appears none of the staff was educated regarding this rental method. Signed Frustrated!!Francisco A.
Had some water in back of storage facility, but over all was a good experience.Carmen L. | Overall Experience
Only the premium units have pavement in front of them. Had I know this I would have went elsewhere.Chris C. | First Impressions
A lot of our items was really wet .Alaya J. | Overall Experience
Staff was very rude, disrespectful and ignorant. Storage units are nice but I will never support uhual again your staff is a reflection of your business and I did not have a good experience.Geteaka T. | Overall Experience
They took out money the day before i moved out and they wouldnt refund for the month I am a long time customer who rented 3 trucks and 3 storage units last year alone. I dont tbink this was fair. Other than that everything was all good.I tried to resolve tbis issue with them but I vot nowhere please help.Richard M. | Overall Experience
I was sad to find mice droppings in my unitNatasha K. | Overall Experience
Jennifer that checked us in was very helpful and super friendly. A pleasant experience. I would definitely recommend this Uhaul center.Staci H. | First Impressions
El cliente no dejó un comentario.REBECCA J. | Overall Experience
El cliente no dejó un comentario.Aaron M. | Overall Experience
El cliente no dejó un comentario.June M. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!