Customer Reviews for U-Haul Storage of Sioux Falls
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

408 reviews

201 S West Ave   Sioux Falls, SD 57104

(605) 231-4078

View Facility Map

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(605) 231-4078

201 S West Ave
Sioux Falls, SD 57104

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kimberly K  |  Overall Experience 
Rating:
5.0

I have used U Haul un the past, since 1991, and have been satisfied, this was the first time using a storage unit and U really had a excellent experience, I would recommend U Haul to my friends and family, thank you

MARGARET T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe R  |  Overall Experience 
Rating:
4.0

It was an easy experience. When I went to sweep out the unit my code would not work and the alarm at the unit would keep alarming and I could not get the padalock off to take to office. The office gentleman was amazing he said not to worry I could still cancel the unit. Your facility was very clean and safe. Thank you

GLEN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Y  |  Overall Experience 
Rating:
3.0

The initial renting through the app was a nightmare finally had to go to the office. Otherwise everything else was fine.

SANDRA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JADEE N  |  Overall Experience 
Rating:
4.0

The original unit I was assigned was in collections and they resolved the problem quickly.

Rick C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jared b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elton B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s  |  First Impressions 
Rating:
5.0

During these past years using this storage facility was very useful and convenient. We had this storage unit for necessities required while our grandson was enrolled at Augustana University in Sioux Falls, SD.

Richard R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Trinity S  |  First Impressions 
Rating:
5.0

I will sure y’all again if the need ever comes up again

Jeffrey O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lucas H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S  |  First Impressions 
Rating:
5.0

It was a very easy and quick process to get a storage unit from U-Haul

John H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DEAN L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

Everything about it was top notch. Clean. Affordable. Safe. Convenient. Thank you.

Patrick S  |  Overall Experience 
Rating:
4.0

The move in date is wrong. It’s the 26th not the 23rd.

Deb M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B  |  Overall Experience 
Rating:
4.0

Great facility all was well. Thank you!

ALICIA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamey R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamey R  |  First Impressions 
Rating:
5.0

This was an outstanding experience that was very convenient for someone like myself that frequently travels. Thank you.

Richard J  |  Online Move In 
Rating:
3.0

There was only one bay available that could fit a uhaul truck. It was already taken when we arrived so we had to wait over an hour to unload. One set of sliding doors was not working and the facility is a maze.

Jennifer S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy F  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jamey R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael L  |  Overall Experience 
Rating:
5.0

I did this remotely and it was very easy.

Emily S  |  First Impressions 
Rating:
5.0

I appreciated all of the help the staff provided to me. I first rented a unit on the second floor, not accessible by any other way than stairs. The staff quickly helped me find another unit in their other facility, that was more easily accessible. They were very quick and helpful in assisting me with getting inside the unit as well. Thank you!

ALICIA L  |  First Impressions 
Rating:
1.0

I told 4 managers that the roof was leaking. We had one box of non-replaceable items destroyed, and several other bins left with water stains. Nothing was ever done about it.

CHARLES H  |  Overall Experience 
Rating:
4.0

very nice facility

Jim H  |  First Impressions 
Rating:
3.0

No lighting in the actual unit. Not able to easily see our items well. Ceiling sprinkler spout too low. We kept hitting our head or hitting it with different items.

Terry H  |  Overall Experience 
Rating:
1.0

Horrible staff, liers, and manipulators.. I travel regularly, and by far.. s. Falls, south Dakota facility that's overseen, by Xavier Herman especially him, was my worst experience ever.. only reason of why, I'll taken the time to respond to this survey, I completely wouldn't recommend anyone to this location..

Christopher C  |  Overall Experience 
Rating:
2.0

Over the two years that I had this unit there were multiple problems. The last person that I spoke with in customer service was rude, uncooperative, and said the issue was on my end. When I contacted my bank, it was UHaul's issue not mine.

Michelle S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea C  |  First Impressions 
Rating:
2.0

I could not find my unit for probably twenty minutes called the office and the speakers on the walls and got no answer. It was 5pm and they said the office closed at 7pm so not sure what was going on. The experience trying to find our unit was honestly terrible and even had other people who had units there trying to help us pointing us in all the wrong places. We walked around so much that eventually my boxes tipped off the cart and to the floor braking our glass cups. (Picked up the glass bast I could.) Also I’ve been in the facility before and had never seen the units that required stairs to get to them, I know the description said stairs but I figured the elevator would also go to where we were needed to go, we are going to work with what we have but now need to find other places to put our things that are to heavy to carry up 10 steps.

Keile W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael i  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnnie A  |  Overall Experience 
Rating:
5.0

I enjoy using uhaul due to cleanliness of the facility and the 24 hours is super convenient!

Nikki J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamey R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry H  |  First Impressions 
Rating:
5.0

The facility was very well maintained.. for the price I paid a month for the storage I had was good. It was well worth it .I would recommend uhual for storage and truck rentals..

Minona m  |  Overall Experience 
Rating:
5.0

Very please with entire process of utilizing UHaul storage and would highly recommend to all. THANK YOU!!!

Janet F  |  Overall Experience 
Rating:
5.0

Couldn't find the office to get the card

Shayla B  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Hermenia M  |  First Impressions 
Rating:
4.0

I WAS TEMPTED TO GIVE A POOR RATING SIMPLY BECAUSE YOU DO NOT GIVE REFUNDS FOR CLEARING OUT OF THE UNIT EARLY, AFTER HAVING PAID FOR A FULL MONTH!! THERE'S NO REASON YOU COULDN'T RENT THAT OUT TO SOMEONE ELSE RIGHT AWAY. WE WERE TOLD WE COULD RENT AN 8x10 UNIT FOR ABOUT $119 AND THOUGHT IT WAS RESERVED FOR US. HOWEVER, WHEN WE GOT THERE TO UNLOAD, THERE WAS NO UNIT ASSIGNED TO US AND WAS FORCED TO TAKE A 10X10 FOR ABOUT 30-40 DOLLARS MORE. THAT ERROR WAS MADE BY UHAUL WHEN I FIRST CALLED TO RESERVE STORAGE!!

Judy a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amber C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elliott D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graciela B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon K  |  Overall Experience 
Rating:
4.0

I will use again if need to be very secure

Felicia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corinne H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERI K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ryan s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minona m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jill R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AGNES S  |  Overall Experience 
Rating:
3.0

High price

Derek Z  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TYRRELL S  |  Overall Experience 
Rating:
1.0

I would not recommend this facility. My unit was broken into, things were stolen from my unit. The lock was changed without my knowledge. I went to get some things out, but my key would not work. I went to the office and was told the lock was changed a month prior. I was told the lock was found to be open, so a new one was put on. I was never told anything until I went to the office to find out why my key didn't work. Once I got into my unit, things were in disarray and items missing. I made the staff aware. I was told to send an email to the manager, which I did. I never received a response or any action taken to resolve my issue. I asked the video be reviewed to find out what happens. That never happened either. I would NEVER recomend anyone to use U-Haul storage. It's not secure in anyway. I would till like to find out who got into my unit, as well as compensation for the items stolen.

Linda K  |  Overall Experience 
Rating:
5.0

Just great and close by.

Allen B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TYRRELL S  |  First Impressions 
Rating:
5.0

The only problem was the lights being on a timer 20 minutes long. It got dark and I had to walk down the hall to turn the lights on.

Michelle P  |  Overall Experience 
Rating:
4.0

No complaints other than the Olympic level hoops that had to be jumped through to get ahold of someone who could help when my unit got stuck. Ended up being saved by an employee who took the time to help unjam the unit by hand. Don’t recall his name but he deserves recognition for his effort.

Flint F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cindy p  |  First Impressions 
Rating:
5.0

This storage facility in Sioux Falls has excellent electronic security including the ability to Arm your storage unit. Would recommend to anyone who cares about storage security.

Edward A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rion V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquisha E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa A  |  Overall Experience 
Rating:
2.0

Our "secured" storage unit had the metal wire cover over the unit peeled back and someone entered the unit taking a few items and causing damage to other items.

Jeff T  |  Overall Experience 
Rating:
4.0

Your online customer service was NIT helpful. They did not know anything about our local U haul process. They sent me all over Sioux Falls sd. The online reservation for a 86 year old was too much of a challenge. No phone number for local help.

GLEN S  |  First Impressions 
Rating:
5.0

I worked with Bryan and Owen at the 11th st office in Sioux called. They were AMAZING!!! There had been a lot of system errors in finding me a storage unit and Bryan was amazing at finding a solution. And Owen helped in the process also. Please give them praise!!!

Lorrie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody A  |  Overall Experience 
Rating:
5.0

Excellent service

Reeta B  |  First Impressions 
Rating:
1.0

Hall ways to narrow , hard to navigate through building, need more than on we side of the building for unloading and loading trailers. Poor design overall of facility. Not user friendly at all. Called the building and had little to no help at all on access into building for unloading trailer.

Lawrence B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tekeshia S  |  Online Move In 
Rating:
1.0

I never moved into this unit I reserved it for the 27th. I called in on the 25th and changed my reservation date to April 1. The next day the moving plans changed so I needed to cancel my reservation for the storage unit. I called in on the 26th to do this. It was canceled, and I was told at that time that I would not be charged for the rental because I never moved into it. I found out a couple days ago and I was looking into truck rates that you still had my reservation in my account and it was charged for so I need to have that charge reversed. I called him to have it reversed and I was transferred around and then I called the main office in Sioux Falls and I never received a call back I marked everything no because I have no experience with a storage facility at U-Haul it to base it on. I want my monthly rental fee reversed off of my card that was charged.

janice h  |  Overall Experience 
Rating:
2.0

Terrible staff, told me i would get refund for a unit i paid for same day and never recunded me and kicked me out of store! Will not be back briant and eric terrible managers

Xavier J  |  Overall Experience 
Rating:
5.0

Very clean and organized set up situation! Thank you.😊

Janet F  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M  |  Overall Experience 
Rating:
2.0

No management personal were available on site. No one would answer on site intercom. Had to go to another UJaul store to get access to reserved storage container which was reserved. Store personnel did not know what there were doing when accessing / reserving storage container.

Kevin M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn M  |  First Impressions 
Rating:
2.0

I fell behind in payments and they said that they would work with me but didn't and put my things up for public sale. Horrible people 😪

Missy K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank D  |  Online Move In 
Rating:
3.0

Some of the overhead doors would not operate and its hard to understand why they weren't fixed as uhaul has multiple customers there should be no reason for any of the overhead doors not be operational

Billy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikole p  |  Overall Experience 
Rating:
5.0

No problem on your side, but my understand and passing it on to cousin.lol. Everyone was great.

MARCIE F  |  First Impressions 
Rating:
4.0

I wish i knew the parking area was not fenced in.

Jerry O  |  Overall Experience 
Rating:
4.0

Gage was very helpful and courteous!

William N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William P  |  Overall Experience 
Rating:
2.0

Everything was great other than the fact that I was told that I would get a refund of original unit when I moved to bigger unit. Yet it took a week and a half to get the refund processed because it seems like the employees I dealt with weren't trained properly and no managers around to talk to about the problem. The only good employee I dealt with was Gage O'Connor in the whole business.

Kevin H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel S  |  Overall Experience 
Rating:
3.0

Prices are high

paulina m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxie A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario B  |  Online Move In 
Rating:
3.0

There was an issue with the code and no one was answering the phone and once I spoke with someone it took close to 45min when they said it would be 15. The alarms were going off for who knows how long. Hopefully this isn’t a reflection on how this operates.

Jason Q  |  Online Move In 
Rating:
3.0

Small . 6x9 to spendy

Alicia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marky F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PENNY G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cory L  |  Online Move In 
Rating:
5.0

I thank you very much ! There was nothing open when I got there in Sioux falls except you guys ! You are very convenient and I would use you again. Thank you and God bless for all you do for your community:)

Lori C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie M  |  Overall Experience 
Rating:
4.0

Good storage space

JOSEPH F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dwaine m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya B  |  First Impressions 
Rating:
4.0

It would be helpful if the customer was aware they needed something to cut a zip tie off the storage unit door. It would also be great if the map provided could have yellow highlighter marking the path to the customers storage space ( the place is a maze). Letting the customer know they need to activate the entrance doors when they leave would also be great. It’s was very frustrating on one drop off that the largest overhead door wouldn’t open ( my movers were on the clock and another customer with a compact car was using the next largest bay). You should have a local number to call for assistance. A customer shouldn’t have to wait for assistance for an hour and a half.

Julie M  |  First Impressions 
Rating:
4.0

The staff were always friendly and helpful. I have never had an issue with the storage facility… Thank You all so much, you all made a very hard time in my life much better for me…

Yolanda G  |  Overall Experience 
Rating:
5.0

I was completely satisfied with your storage unit, it was clean well lit I was comfortable being there.

carla r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula H  |  Overall Experience 
Rating:
5.0

They were great to me fo the time I was there

Rachelle C  |  Overall Experience 
Rating:
5.0

Was very satisfied with the storage of our belongings. The location was very convenient. Also there were no hidden fee of any kind and was a great rate. The cleanliness of the facility was great. Thank you very much for everything.

christine h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley n  |  Overall Experience 
Rating:
1.0

Our experience here was horrible. If you are new to Sioux Falls, stay away. We found disgusting items in our storage unit, obviously tossed over the ceiling, we encountered rude people and had to call 911 for help while being blocked into the parking garage and more. Not worth it, find anything else. Anything.

Richard L  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff. They made the move in process easy and convenient. Would recommend.

Laurie R  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Beverly T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Z  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maha g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ana C  |  Overall Experience 
Rating:
5.0

the staff is the best they could be. very good secure facility.

DAVID F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul h  |  Overall Experience 
Rating:
3.0

My uhaul broke down

AUBREY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Q  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Julian B  |  Online Move In 
Rating:
2.0

My greatest concern lack of ‘person’ availability. To answer questions. The constant “go on line” doesn’t work for me! Call backs. When less than 10 min. Fine. More than hour higher more help and pay more salary

bill w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THERESA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Griffin M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anthony R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERBERT S  |  Overall Experience 
Rating:
5.0

I did not have an opportunity to actually use the storage unit I arranged for, as plans changed. But in the future, this is the first choice I would make in securing a storage unit.

Polly M  |  Overall Experience 
Rating:
5.0

Thank you

marlys w  |  Overall Experience 
Rating:
1.0

I would rate 5 stars but due to the fact I was given such a hassle to close out my account, I am rating 1 star. I'm very disappointed in how long the process drug out, no one answered calls, and then I received pre-lein notices on a unit I no longer used which is ridiculous. I never paid late and was always on time and then for this to all happen was really frustrating. I moved out of my unit June 11 and I contacted uhaul about it a couple days later and multiple times from then. It is now July 19th and I'm finally being contacted it's closed out after multiple customer service calls I made and notes being put on my file.

Brooke B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandy C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel B  |  First Impressions 
Rating:
2.0

The garage door slammed down on my car as I was as pulling out. That was the only issue that I had. Hopefully my car is not messed up from the damage.

jonathon s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernita S  |  First Impressions 
Rating:
4.0

Whenever I would be at the storage facility and inside my storage the lights would always shut off on me. I was never able to reach a manager when my storage was broken into and also when i needed my access code

Francesca S  |  Overall Experience 
Rating:
1.0

Very rude employee.

Shannon B  |  First Impressions 
Rating:
4.0

Would have been excellent but the other half of the rental owed m I ney

PHILIP N  |  Overall Experience 
Rating:
3.0

Never got the free lock i was promised. So had to go spend 15 on a lock

Samantha M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael l  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOLINE M  |  First Impressions 
Rating:
4.0

The bathrooms could use a little more attention, and it would be nice to have a bathroom in the basement as well. Found bottles of pee in there while getting items out of storage. Other than that its good.

Sara L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin M  |  Overall Experience 
Rating:
5.0

Easy to use. Facility was clean. However, for a couple days I believe there was someone living in the facility. Lots of cigarette smoke inside the building for 3 or 4 days. Was an awful smell.

Thomas G  |  Overall Experience 
Rating:
5.0

We moved to Sioux Falls and the moving company first unit we had at another facility was too small. Ofcourse the company informed us after the office closed. They were going to try to charge us 1200 extra. We were able to rent a truck and storage unit from Uhaul for a fraction of that amount. The U-Haul staff were super courious and helpfulin assisting us.

DAVID S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Victoria V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary B  |  Online Move In 
Rating:
2.0

Mass confusion on assignment of a storage space. Unhooked trailer then hooked ot back up to go to other location for space. When I arrived the assigned space was already rented and locked. Trip back to the desk revealed owner of space was not in the system. Finally received new space and was able to move in.

lisa o  |  First Impressions 
Rating:
5.0

Both Alex and the gal that helped check in my truck were super helpful in aiding me finding my unit and made the check in a breeze. Definitely would recommend

Ethan H  |  Online Move In 
Rating:
5.0

They saved us $1200 as the moving company could not get everything into the starage unit we had rented after calling to be sure it would work the they figured this out after most places wrre closed then moving company was going to charge us 600 a day Sun and Mon. Uhaul was open and we rented a truck and unit saving us a lot of mney

DAVID S  |  First Impressions 
Rating:
5.0

Door issues

Michael H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joe B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar L  |  Overall Experience 
Rating:
5.0

Very nice facility and friendly people greet you most the time

Arlen C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W  |  Overall Experience 
Rating:
1.0

I have filed formal complaints with uhaul about the frustrations and overall lack of services received and the managers Eric, and Mr. Odden have neglected to make direct contact with me. I will not be doing business with uhaul in any way shape or form in the future. Uhaul has lost my business.

Adam T  |  Overall Experience 
Rating:
5.0

Hfjb

MARISA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jillian C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty H  |  First Impressions 
Rating:
4.0

Was unable to get into the door but a lady let us in

Teresa A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE B  |  First Impressions 
Rating:
1.0

I live out of state and drove 4 hours to empty out the unit only to discover that the elevators were out of service so I had to come back another time and drove all that way for nothing. Then when I came back again I had the wrong key for my u it which I know is my own fault but when I asked the office for help they told me they were too busy even though they were already there and to call a locksmith so I did and then they ended up coming and taking care of the lock without telling me and they charged $50 to do so to my card on file again without telling me and then I had to cancel the locksmith I had called. I won't be using uhaul again.

Chelsea W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dan R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael V  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Facility is awesome. Very clean and convenient

KAREN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki J  |  First Impressions 
Rating:
2.0

Some of the doors to pull into the facility we’re out of service which was made worse by the lot not being plowed after a snow.

Kurt E  |  Online Move In 
Rating:
1.0

The uhaul experience in Sioux falls was the worst customer satisfaction I've ever experienced in my whole life. I had called the local number numerous times. 1st time I was TOLD hold no please nothing else, I hung up after 1 he called corporate # & still got no-one even though it was during business hrs Next time I called & someone answered phone with the usual business greeting, I asked what was his name, I always ask for a person's name & he said I didn't give it to you so I asked again & he hung up on me. I called back & it rang & rang it didn't roll over to call center. I called back again & again. Someone would pick up & immediately hang up. So no I will intentionally never recommend uhaul to anyone & go out of my way to talk them out of ever using your company. It's sad because your company has been around my whole life & I thought it was number 1 co for that need but nooooo

Gail W  |  Overall Experience 
Rating:
1.0

I have been renting uhaul never before was I accused of stealing and assaulted by your staff it was horrible I too own a business I and in the customer service field I would never do to a customer what was done to me I will never again use uhaul I should post my experience on Facebook for the world to see

DUSTIN M  |  Overall Experience 
Rating:
4.0

Really uneventful. Things went relatively smooth. Sunday's however have limited personel.

Thomas G  |  First Impressions 
Rating:
5.0

Awesome place and feels very safe

Tina J  |  Online Move In 
Rating:
5.0

I’m sure we’ll end up using you in the future. My daughter, who’s in college, just didn’t have anything else that needed to be stored at the moment.