Comentarios del cliente para U-Haul Storage of Santa Barbara
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Storage of Santa Barbara
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anais W. en
Gabriella is an excellent manager, always helpful, friendly and very professional.
Margarita M. en
Manager Gabby is very friendly.
Matthew J L. en
Everything was great. Super easy to pick up the van. The staff was very friendly and helpful. Good job!
Mark N. en
Prices are ridiculously high here.
Claire P. en
Alexis was very professional, and helpful. Earlier in the day, I had accidentally gone to the wrong Uhaul rental location just one minute down the road and had wait for almost 15 minutes before I was seen. I was happy that Alexis was so attentive and friendly when I finally made it to the correct location.
Juliette V. en
Alexa was awesome!
Sean A. en
Gabby and Alexis were very helpful and made sure the process went smoothly. 5 stars! Give them promotions and candy. But not the type of promotion where they just have more responsibilities. I'm talking VP status and a serious bonus they have to funnel through Panama to hide from the IRS.
Marion H. en
Fix driveway
AMERICAN INDIAN H. en
The Staff has always been very friendly and competent
Carmen A. en
Thanks for all good service, Happy Holidays 👍😉🎄😇
Nikolaos P. en
Amelia (sp?) was great. She was quick and clear with the rental and drop off process. The ban was ready and clean when we picked it up. Couldn’t ask for a better rental experience.
Sheena B. en
So impressed with the courtesy, competence and quality of customer service of the staff. Thank you so much. SB
Leslie B. en
Alexis was friendly and efficient!
Tonia V. en
The whole experience has been very good. I shipped from Maine to Santa Barbara. Everyone has been very helpful and accommodating.
Sabine R. en
Alexis was a Star. Very friendly, professional and efficient! Thank you!
Fred S. en
The lady is clearly over worked and stressed because of it. Due to this poor customer service was provided. We had poor interactions at both pickup and drop off, I can’t believe I wasted so much money on a U haul and will be leaving negative reviews on every possible site within my legal right.
Lynne M. en
David was very kind and helpful.
Jessica R. en
Very small location. Friendly service, only saw one staff member there when I picked up and dropped off. Both young ladies very helpful and friendly (GM and Alexis). I would recommend this location!
WILLIAM P. en
Gabriel was particularly helpful and always kind.
Maricar Chenin P. en
Gabriela and Alexis are both very professional employees. They processed my rental and return very quickly. I appreciate their help very much!
Abel S. en
Vehicles are always clean. Very professional personnel. Always a great experience at this location.
ELLEN H. en
Nothing, all good!
Lauren G. en
David was very helpful
Kitti S. en
Not a thing. This is the best, well maintained uhaul in Santa Barbara County. I've used the one on Modoc and Hollister and their rentals are never clean, and even with 3 people in the office you wait a minimum of 20 minutes. But not at this one. Quick, clean, awesome service
Neal M. en
They were excellent.
Rebecca B. en
This experience was fast, simple and inexpensive to the point that I’m looking at the truck in my driveway and wondering whether I should just sell the thing and just rent U-Hauls when I need to move something big instead. And I’m not even kidding about that.
Edward S. en
All went very well from the reservation to the employee who checked us out. She was very professional.
Suzy Z. en
Thank for the excellent customer service. Suzy Zrake
Suzanne P. en
Super nice front office staff, very accommodating and I really appreciated their assistance!!
Nadia E. en
The manager was very accommodating
Maxim K. en
Extremely slow service at checkout out. My check-in experience was good.
Kenny Wesley D. en
All though Uhaul storage units are very expensive, the female employees are very kind, compassionate and helpful. The bottom units are much easier to deal with as the elevator can be a hassle.
Abel S. en
It's always a great experience with this place in particular. The manager Gabriela always provide a top notch service. And rest of the personal as well. The cleanest trucks across the country.
Gilberto H. en
No light in storage room would always have to put light through our phones. Also we had rats in our storage, had to throw away almost everything!! And still have the doubt about the stuff we left.
Juana Icela V. en
Great Service ! My truck and storage space check out guy was so kind. Thank you.
Felicia S. en
Hello my codes not work upon me I had to call somebody who had a storage there to get their code to leave with spoiled lady that helped me was really nice having the only problem I had it was a proble
Suzanne P. en
Anthony was so extremely helpful in a very stressful situation and I am so grateful for his expert assistance and patient kindness! He went above and beyond to help me get settled. He was A+!!
Juana Icela V. en
Great service !
Jalaledin E. en
Multiple errors in the original reservations requiring calls to correct info. Was told that all One way rentals include one free month storage- I confirmed this several times but it was not honored.
Henry R. en
The staff at this location is super friendly and so helpful. I will be recommending them to anyone looking for a good storage or vehicle rental place. Gabby seems like she has this place in order
Jarett H. en
Both check in and check out went smoothly, once I got to the start of the line (which in both instances took over 20 minutes). There must be a way to have more timely service. That said, both Christopher and David were excellent employees and surely deserving of better financial compensation for their labour.
Paul F. en
Van was great - I really, really enjoyed the backup cam. However forgot to give me dolly but was charged for it. The phone verification step was super annoying - surely there is a better way!
Charles C. en
Gaby was super helpful and great to work with. Thanks for making it so easy for us. many thanks!!
Randi W. en
Gabby and Chris had great customer service, will always recommend this location.
dennis J W. en
Excellent service.
Jamie Anne L. en
Everything went smoothly, from pick up to drop off.
CATHERINE C. en
When I returned to my car, I had a flat in the parking area. The grown man who was working would not assist me in putting air in my tire though he had the means to. He watched and wished me a good day as I changed my tire. I am a woman. He could have helped me change my tire. And as a woman, it was a bit unnerving to watch a full grown man stand to the side as I had to do this.
Bennie W. en
very nice experience.
maria-elena G. en
Gabriela was a great person to work with she answered all our questions, was polite and got us in our rental truck in a timely manner. We had the same experience when we returned the rental truck. We will definitely rent from this location again. The only drawback is the steep driveway because it’s a bit hard getting in and out. Other then that it was a good experience.
Elizabeth A. en
Customer Service was excellent. Perhaps double check vehicle before customer arrives, as Oil Change light indicator was on.
Diane B. en
Great!
lewis g. en
Overall my experience was good but I have two issues. First is the 2 story buildings with no elevators. Totally inconvenient and a major hassle. Second is cost. Very expensive for what you get.
Teri B. en
Chris was quite helpful. The process of check out and check in was easy. The van was in excellent condition and ran well. The location is not convenient for parking and kind of funky. With that being said, the professionalism was great!
Alex B. en
Alex was fantastic
Linda S. en
People at desk were nice and helpful—easy in and out in that way. But it was difficult to get in and out of because location because of being a major intersection and having to make u-turns to get into it, and only able to turn right when leaving, and construction going on so turning around once inside and dirt in air etc was a challenge.
Emilio M. en
Once we figured out the cargo doors things went smooth but it was challenging.
Paige F. en
UHaul 800 phone promised a 2nd floor storage and assured there was a lift. Upon arrival I was informed that was NOT TRUE. I was offered a bottom floor for $50.00 more. This seems very dishonest
Robert A. en
The personnel was welcoming, prompt, through, and courteous. Bravo!
Terrance B. en
Great place, need to hash out there electronic plastic cards that allow you in the gates.
Manuel R. en
Gabriela was amazing and the place was very clean.
LAWRENCE C. en
Had a great experience! The young lady @ the desk checking me in was top notch!
Manuel R. en
Gabriela was very helpfull.
Catherine Anne M. en
Location was difficult to find off State Street - better signage or instructions to renters that you cant see the Rental site from the street ( it is down a hill) Also - unusual to have no open door access to the rental desk - you have to "buzz" for service - not the best logistics or process - not sure if the Storage is their main business and the UHaul is not. Was one of the stranger UHaul locations I've ever been to to rent from.
Alon H. en
The guy at the desk was really nice and helpful!
Nik S. en
Thank-you
Ruth A. en
quick, easy in and out.
Timothy J. en
The vehicle was not topped off. I found this when returning and filled until the pump stopped. I put 6.611 Gal in and only drove 56 miles. => 8.5 mi/gal. Your specs claim 19. I asked for a credit at return - the clerk said the manager would contact me - I was not contacted nor credited. Cheers Dr T James t.james@ieee.org 805 252-7190 (leave message)
dorie M. en
Gaby was an amazing manager very friendly and kind . Out of this world with great costumer service !
Ryan H. en
Gaby was awesome and so helpful
Alexander M. en
A locker near mine smells really foul like dead animal.
Brian E. en
It's just the steep terrible driveway leading g out to a busy street. A nervous driver couldn't handle it. Otherwise they are just fine
Judith T. en
Very friendly and professional service!
Angi T. en
The staff including the manager Gabriela are always very helpful. Anthony Uhaul manager Ventura,CA has also gone above and beyond while we were referring to correct any issue. Thanks so much
Gavin B. en
We LOVED the staff ... they were really friendly and helpful. We did NOT like the location down in the DIP and the NARROW alley like roads to navigate our truck or Van in between your buildings.
rodger s. en
The MANAGER was VERY Helpful!
Nigel B. en
$20 hire turns into $63 with 20 miles for a 3 hour hire Marketing very good - reality more expensive - check the small print
julie D. en
Everything was organized. Professional and very friendly. Gabriela Delira was the person that helped me! I was very happy and I am going to make this my Uhaul place I use frim now on. Gabriela was very knowledgable, efficient and fast. I thank her very much! I will tell my friends!
Elizabeth R. en
The whole staff were great, friendly and helpful. The truck we rented was very clean like new and drive smooth. Thank you Uhaul.
Stephanie P. en
Team very helpful
jazmin R. en
Gaby is wonderful and all her staff. Muchas gracias.
Steven F. en
I'm very satisfied with this service.
Neal M. en
Gabrielle (spelling?) was incredible. Very good crew there. Would highly recommend them.
Anita E. en
I was very happy with my UHaul storage experience. My items felt safe and dry. All items were kept perfectly in my second story storage unit. I felt the management was most helpful and friendly.
LINDA R. en
We felt our things were safe at this place. Would be nice if the entrance road could be wider but due to the building going on next door; I don't see this as an option. .
Ron Y. en
Good staff, easy access. Thanks
Lyle T. en
Staff is very helpful, always. Very professional, friendly, and efficient. The entry, with no parking, is a bit of a problem. But its not the fault of the managers.
Tiziano F. en
They overcharged me $135 and sent my account into overdraft
Annaliese M. en
I had a great experience here! The only improvement I’d suggest would be a short tutorial on how to drive the van (i.e., how to shift gears, release the parking brake, turn on headlights, etc.) for first-time drivers!
Shannon F. en
Every time I went to move my things in or out the staff was very helpful in any way they possibly could be. I think the manager was the one I saw often, and it showed that she was in charge. Very easy
MICHELLE B. en
Facility was clean and staff friendly. I had the unit for 31 months and the rent was raised 3 times, felt taken advantage of. No elevator to a second floor unit, very inconvenient.
Karen T. en
Kudos to a job well done! Nicole took my reservation over the phone - took less than 5 min. AND, have you ever read reviews & noticed how 1 name keeps popping up in a very positive manner? Gabrielle (Gabby), Manager, is that gal. If you ever run for office girlfriend, you’ve got my vote!
Susann P. en
The staff at this U-haul facility were extremely helpful and accommodating! I would give more than 5 Stars if I could!
Elizabeth S. en
Charged me the first month when they said they'd give it to me free and said they weren't going to fix it. The manager did not communicate with her staff properly and accused me of lying. Incompetent.
Richard M. en
Competent friendly staff. Good storage space. The lift in this building is very slow and I had to borrow a cart from another building since I could not find one anywhere in the building.
HARVEY S. en
Customer-centric staff
Damon M. en
Have Gabriela train people because she is phenomenal at customer service. I will refer other customers to that location because of how thorough and professional she is.
MICHAEL E. en
none
Mahsheed A. en
My experience this time was excellent, however, I know that I’m not always as lucky to get someone as efficient ans accommodating as Gabriella. Good customer service ensures return customers and I was very pleased. I also was happy to have a newer vehicle.
Pedro H. en
Thank you for the great customer service.
Mario-Rene B. en
100% good
bruce M. en
I came back for my next rental here after the great service I got from Gabriella. Very satisfied!with your business.
David B. en
Gaby at the officer is outstanding.
Nik S. en
Thanks
Alma M. en
Office manager very friendly and helpful. would rent there again.
JENNIFER M. en
Front line staff was kind & attempted to help, management was consistently uncaring & unhelpful. Consistent termite & rodent droppings issue that was never resolved in the 3 years we rented there.
Tara Renee T. en
Thank you
jeanette n. en
Gabriela is amazing! Totally knows the business. Very professional. Made it an easy move. Went above and beyond. Such a beautiful smile, so helpful. I'd give her 10 stars! Give this girl a raise!
adriana r. en
Didn’t have any issues. Staff always answered questions and helped when needed. I will return if I need a storage space in the future.
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