Customer Reviews for U-Haul Storage of Santa Barbara

Clasificación:

4.0

Cannot think of anything.

Clasificación:

5.0

It's always a good experience to rent from this location. Trucks are always clean, and the personnel always the best. Highly recommend this place.

Clasificación:

4.0

GREAT SERVICE THANKS

Clasificación:

4.0

It is a bit difficult to get dropped off here as it is really a ramp down to a gate.

Clasificación:

5.0

Very welcoming staff and super helpful. Made my moving day a breeze!

Clasificación:

5.0

I'm very pleased that a truck was available and that the Uhaul website is accurate in regards to equipment available per location.

Clasificación:

5.0

Getting out of the place is a little tricky. They could use some kind of turnaround once you get down to the office. But the staff is super friendly and helpful. 10/10 recommend.

Clasificación:

1.0

I had paid approximately $12.00 over than was needed for gas by filling the tank of the truck. I was told I could receive a refund of the overage â€" I called several times and left messages for the manager, but my call was never returned. I never received the refund I should have. I will not use this location again.

Clasificación:

5.0

I had a great experience renting from this location. The customer service is incredible, the rental was perfect, and just a really nice overall experience. I forget the gentleman's name who checked me into the vehicle, but he was very helpful, professional, and got me going quickly. When I returned the vehicle, it was Sandra who I dropped it off to. She was incredibly helpful, friendly, and professional as well. You have a great team over there. I rented the vehicle for a work project we are doing, and we will need to do it a few more times over the next year. We will definitely be coming back to this location. ¡Gracias!

Clasificación:

1.0

Location is hard to find (google maps sends to wrong place). There is no parking, the vans are parked in a narrow dead-end driveway, and it is not possible to make a u-turn. I had to go though mud to be able in inspect the van.

Clasificación:

3.0

That whole new thing of gettin an emergency contact on the phone before the renter is allowed to rent is stupid. And if that is the new rule it needs to be advertised better so that it doesn't waste time upon truck pick up

Clasificación:

4.0

This review is a bit tricky to write, so I'm just going to put it all out there: Reservation/Pick-Up: U-Haul exceeded my expectations by far with how easy and convenient this process was. I was able to get a one-way moving truck with a car transport with absolutely NO hassle. U-Haul was communicative, professional, and friendly, and it was very enjoyable to rent a truck. The Trip: the truck and car transport were so well-maintained; we were grateful for the safe trip. We did notice that the mechanic who tied down our car on the transport - didn't tighten the front wheels down as efficiently; the car did seem to shift a tiny bit. It is possible that this was due to the mountainous driving through CO, but we had to pull over and redo the straps to really make sure the car was secure. It didn't move the littlest bit for the rest of our LONG journey (almost 19hrs of driving total). Storage: at first, my partner and I were delighted and grateful to receive the deal from U-Haul of the one month of FREE storage upon arrival to our destination. We thought that it was extremely convenient and smart. I have to say, though, is where the U-Haul experience started to put a less than positive experience for us. When we received the address for the storage unit that U-Haul had picked for us... the storage unit was 45 mins away from the city we were staying in. We didn't understand why there wasn't a storage unit closer to where we were actually staying. I recognize that while this isn't a HUGE deal, what is - is that we weren't told that the first month of free storage had restrictions. The contacts we had at our storage facility tried to charge us upon arrival. I told them that we were gifted with the first month for FREE. They told me that the first month was for free, but they just needed to have my card on file. I looked at my bank statement, and they charged me just over $411 for the second month of storage. So... the first month isn't free. They charge you for the first month, and then the second month is free. Very sneaky and pretty NOT OK. Not to mention the fact that $400 for storage is almost 2-3 X the price of other storage facilities. On top of this - they asked me to buy a lock from them for our unit. I told them I had my own lock - they said this was fine. We left and came back, and they had put an EXTRA lock on my unit. There was nobody in the office, and I had no access to my own unit. I had to wait for someone to show up on-site on a Monday afternoon and have them unlock their lock just so I could get into my storage unit. When I asked them why they put the lock on there - they told me it was for my safety because my own lock wasn't as good as theirs. They told me they were going to continue to place extra locks on my unit "for my safety" until/unless I purchased one of their disk locks. THAT is insane. The facility has security cameras on-site + you cannot get into the facility unless you have a storage fob. Overall: U-Haul was pretty impressive until it came to storage... they're extremely helpful, but I cannot get around the sneakiness.

Clasificación:

5.0

Family owned and run. Efficient and helpful.

Clasificación:

5.0

Yes my the manager has a good sense of humor she's always smiling great customer service

Clasificación:

5.0

Gabi did great job. She made the rental fast, easy and was curious.

Clasificación:

5.0

Gabbie was very helpful and informative with the storage unit info and the van rental. She made a stressful situation much easier to handle. David was most helpful in getting our accsse card issues straightened out and made our van return smooth. They are both great assets to your organization!

Clasificación:

5.0

Great employees

Clasificación:

5.0

Gabby was professional and made the experience smooth and safe. Thanks Gabby!

Clasificación:

5.0

I booked the moving van online and the experience was quite easy and straight forward. We arrived at the scheduled pickup time. We checked in and drove off in about 10 minutes. The van was easy to drive, had access to load items through the side and back doors. Great truck for small moves. The whole experience was a 10. David was very nice and took great care to make sure we understood everything. The drop off only took 5 minutes.

Clasificación:

4.0

I have to rent vans or trucks throughout the year for work. This has become my go-to spot.

Clasificación:

2.0

There were someone's belongings all over the hallway and blocked my way to the storage. There was a damp spot in my storage unit.

Clasificación:

5.0

I could not recommend this storage facility more! The professionalism and friendliness of the owner and staff is amazing. They honestly make move in, going in and out of unit if need to etc really easy and the staff are always smiling and helpful. The unit was clean and so easily accessible. I referred someone there and they had the same first impression. That says a lot! Thank you!

Clasificación:

5.0

Staff is knowledgeable and efficient

Clasificación:

5.0

Although the truck cab was fairly clean. There was dog hair and the passenger window had dog nose marks which couldn't be seen until I drove it out of the shade.

Clasificación:

3.0

Every time I was there, it took a long time for customer service. On the plus side, they give every customer full attention, on the negative side, they are very slow and inefficient. Seems if they can process 1 customer every 20 minutes they are blazing fast. Also, rental ended with some upcharge which I haven't figured out.

Clasificación:

5.0

I had a reservation set up for 10/22 at 5:30 at Bear Automotive for a mobile pick up & when I arrived the app stated that it wasn't available for mobile pick up & to return the next morning at 8am . So I had to cancel my reservation & figure out another one that I could rent at the last minute . My reservation #29797999 was not guaranteed towards the end & it was pretty frustrating.

Clasificación:

5.0

Fast, friendly service. I will certainly come here again the next time I need to rent a van.

Clasificación:

5.0

It was easy to get a truck same-day, and mobile return was really easy and convenient! David was super helpful and even let us check in earlier than our scheduled reservation to get our truck, which saved us time during our move. Outstanding service. Thank you!!

Clasificación:

4.0

The girl behind the counter was awesome I would highly recommend her to assistance to anybody that’s why I’m giving a high rating U-Haul for the most part being a corporate scenario is a bunch of BS I reserve the trailer three days before my trip drove 500 miles to get it when I got there there was no trailers available had to wait for hours to get one Forcing me to drive until three in the morning to get home to get to work the next day at eight not a good experience

Clasificación:

5.0

There were a couple of issues that i brought to the attention of the manager and she addressed them right away.

Clasificación:

5.0

Gabby is very helpful and I would recommend this place for great service. ¡Gracias!

Clasificación:

5.0

i enjoyed friendly service and was helped immediately. it was perfect, but i always put in too much gas at the end.

Clasificación:

5.0

Customer service was excellent, thank you!

Clasificación:

4.0

the new policy of confirming identity for someone "out of town" (i.e., a neighboring zip code), notifiy clients in advance of policy!

Clasificación:

5.0

The truck was ready to go when I showed up for my pre-scheduled appointment. The customer service rep was friendly, professional and well versed in the process.

Clasificación:

5.0

Driveway down always makes me a little nervous. But we always seem to work things out as far as turning around

Clasificación:

5.0

such great customer service. Very pleased!!

Clasificación:

5.0

Gabriel was great and super helpful. I went to the wrong location but we helped me out and vote a van right away!

Clasificación:

3.0

Gaby checked me out with as an excellent professional very friendly. I was not happy with a different employee at check-in, he wanted two contacts telephone numbers, called one, gave me an estimate for 15 miles even though I submitted 300 miles, had listed a higher gas gauge amount, asked me to sign the damage report without an inspection...

Clasificación:

5.0

The good folks running the facility were always plesant and helpful.

Clasificación:

5.0

Gabi was fantastic â€" super helpful and prompt with everything. Great location.

Clasificación:

5.0

Gabby is a wonderful, friendly, professional, and very helpful staff member!

Clasificación:

5.0

Have clearer steps on where at the location, to return the vehicle, otherwise it was a good experience

Clasificación:

5.0

Blanca is outstanding and all personal in the office!

Clasificación:

4.0

I was not told that the location would be closed when we returned the van. The check out was therefore online and there were several issues to deal with that required someone to help. There was no one to call and no help. It was very frustrating. If someone Doesn't have Internet help, the return would have been impossible. Not appreciated.

Clasificación:

3.0

Had to wait over half an hour for the employee in the office to come back from lunch when I was trying to return my equipment. How is there only 1 employee working on a Saturday afternoon??

Clasificación:

5.0

Honestly, the best customer service I've experienced in years. What a kind, thoughtful and go out of your way gentleman. Sorry I forgot his name, but I will never forget the service he provided. ¡Gracias!

Clasificación:

5.0

Gabbie was very courteous and professional.

Clasificación:

2.0

Driveways are too narrow and hard for multiple people to access units. Elevator in our area was not well maintained. We signed out; had units checked, and STILL got a bill after our account had been closed.

Clasificación:

5.0

Gabriella was so helpful and made renting and dropping off the uhaul such an easy experience. ¡Gracias!

Clasificación:

5.0

The people that work here were courteous, professional, and very efficient during both the pick up and drop off. Clearly they were working so hard and were determined to provide the best possible experience. Excellent customer service.

Clasificación:

2.0

not require 2 additional phone numbers and then actually call the people SO RUDE in order to access a car

Clasificación:

5.0

I received excellent service from the young man who was working the evening of 4/29/2020.

Clasificación:

4.0

Weird getting down to where the office is, but overall great!

Clasificación:

5.0

So easy and convenient and totally affordable!

Clasificación:

4.0

Everything is great, as it is an older facility it doesn't have an elevator, only a cargo elevator which is less convenient. However the staff was very polite and helpful and I had no major issues with my move-in.

Clasificación:

5.0

Great service!

Clasificación:

5.0

My recent experience with having to change the reservation 3 times and needing an 8' bed pick up truck was great! Thank you for having one in stock! I also bought a trailer hitch receiver and ball. Happy to have given the location the business and again thank you for having it in stock!

Clasificación:

5.0

Nothing at all. Unless you can train the other uhauls in Santa Barbara to have the same high quality standards, integrity, and friendly, knowledgable staff. It's obvious vthat this uhaul has. I pretty uch will go without orderinggetting my stuff don

Clasificación:

1.0

The employees we worked with, from info and reservations by phone to the onsite office where we picked up our rental truck, were great! You hire the best!

Clasificación:

5.0

Rental from the team at the Santa Barbara uptown location was really efficient and excellent. I had a long day ahead moving boxes between storage facilities, so it was wonderful that the team was ready for me when I arrived. The online preparation I'd done was a good foundation for a quick rental and I was on my way in just a few minutes. The manager here is outstanding and was very thorough to ensure that my experience was above and beyond. This really was a uniquely positive partnership. I would highly recommend U-Haul rental for any important move related need.

Clasificación:

5.0

Gabriella is an excellent manager, always helpful, friendly and very professional.

Clasificación:

5.0

Manager Gabby is very friendly.

Clasificación:

5.0

Everything was great. Super easy to pick up the van. The staff was very friendly and helpful. Good job!

Clasificación:

3.0

Prices are ridiculously high here.

Clasificación:

4.0

Alexis was very professional, and helpful. Earlier in the day, I had accidentally gone to the wrong Uhaul rental location just one minute down the road and had wait for almost 15 minutes before I was seen. I was happy that Alexis was so attentive and friendly when I finally made it to the correct location.

Clasificación:

4.0

Alexa was awesome!

Clasificación:

5.0

Gabby and Alexis were very helpful and made sure the process went smoothly. 5 stars! Give them promotions and candy. But not the type of promotion where they just have more responsibilities. I'm talking VP status and a serious bonus they have to funnel through Panama to hide from the IRS.

Clasificación:

2.0

Fix driveway

Clasificación:

5.0

The Staff has always been very friendly and competent

Clasificación:

5.0

Thanks for all good service, Happy Holidays 👍😉🎄😇

Clasificación:

5.0

Amelia (sp?) was great. She was quick and clear with the rental and drop off process. The ban was ready and clean when we picked it up. Couldn't ask for a better rental experience.

Clasificación:

5.0

So impressed with the courtesy, competence and quality of customer service of the staff. Thank you so much. SB

Clasificación:

5.0

Alexis was friendly and efficient!

Clasificación:

4.0

The whole experience has been very good. I shipped from Maine to Santa Barbara. Everyone has been very helpful and accommodating.

Clasificación:

5.0

Alexis was a Star. Very friendly, professional and efficient! ¡Gracias!

Clasificación:

2.0

The lady is clearly over worked and stressed because of it. Due to this poor customer service was provided. We had poor interactions at both pickup and drop off, I can't believe I wasted so much money on a U haul and will be leaving negative reviews on every possible site within my legal right.

Clasificación:

5.0

David was very kind and helpful.

Clasificación:

3.0

Very small location. Friendly service, only saw one staff member there when I picked up and dropped off. Both young ladies very helpful and friendly (GM and Alexis). I would recommend this location!

Clasificación:

5.0

Gabriel was particularly helpful and always kind.

Clasificación:

5.0

Gabriela and Alexis are both very professional employees. They processed my rental and return very quickly. I appreciate their help very much!

Clasificación:

5.0

Vehicles are always clean. Very professional personnel. Always a great experience at this location.

Clasificación:

5.0

Nothing, all good!

Clasificación:

5.0

Thank for the excellent customer service. Suzy Zrake

Clasificación:

5.0

Super nice front office staff, very accommodating and I really appreciated their assistance!!

Clasificación:

4.0

The manager was very accommodating

Clasificación:

4.0

All though Uhaul storage units are very expensive, the female employees are very kind, compassionate and helpful. The bottom units are much easier to deal with as the elevator can be a hassle.

Clasificación:

2.0

No light in storage room would always have to put light through our phones. Also we had rats in our storage, had to throw away almost everything!! And still have the doubt about the stuff we left.

Clasificación:

5.0

Great Service ! My truck and storage space check out guy was so kind. Gracias.

Clasificación:

1.0

Hello my codes not work upon me I had to call somebody who had a storage there to get their code to leave with spoiled lady that helped me was really nice having the only problem I had it was a proble

Clasificación:

5.0

Anthony was so extremely helpful in a very stressful situation and I am so grateful for his expert assistance and patient kindness! He went above and beyond to help me get settled. He was A+!!

Clasificación:

5.0

Great service !

Clasificación:

3.0

Multiple errors in the original reservations requiring calls to correct info. Was told that all One way rentals include one free month storage- I confirmed this several times but it was not honored.

Clasificación:

5.0

The staff at this location is super friendly and so helpful. I will be recommending them to anyone looking for a good storage or vehicle rental place. Gabby seems like she has this place in order

Clasificación:

5.0

Gaby was super helpful and great to work with. Thanks for making it so easy for us. many thanks!!

Clasificación:

4.0

Great!

Clasificación:

4.0

Overall my experience was good but I have two issues. First is the 2 story buildings with no elevators. Totally inconvenient and a major hassle. Second is cost. Very expensive for what you get.

Clasificación:

3.0

Once we figured out the cargo doors things went smooth but it was challenging.

Clasificación:

4.0

UHaul 800 phone promised a 2nd floor storage and assured there was a lift. Upon arrival I was informed that was NOT TRUE. I was offered a bottom floor for $50.00 more. This seems very dishonest

Clasificación:

4.0

Great place, need to hash out there electronic plastic cards that allow you in the gates.

Clasificación:

5.0

Gabriela was amazing and the place was very clean.

Clasificación:

5.0

Thank-you

Clasificación:

3.0

A locker near mine smells really foul like dead animal.

Clasificación:

4.0

The staff including the manager Gabriela are always very helpful. Anthony Uhaul manager Ventura,CA has also gone above and beyond while we were referring to correct any issue. Thanks so much

Clasificación:

4.0

We LOVED the staff ... they were really friendly and helpful. We did NOT like the location down in the DIP and the NARROW alley like roads to navigate our truck or Van in between your buildings.

Clasificación:

5.0

The MANAGER was VERY Helpful!

Clasificación:

5.0

I was very happy with my UHaul storage experience. My items felt safe and dry. All items were kept perfectly in my second story storage unit. I felt the management was most helpful and friendly.

Clasificación:

4.0

We felt our things were safe at this place. Would be nice if the entrance road could be wider but due to the building going on next door; I don't see this as an option. .

Clasificación:

5.0

Good staff, easy access. Thanks

Clasificación:

4.0

Staff is very helpful, always. Very professional, friendly, and efficient. The entry, with no parking, is a bit of a problem. But its not the fault of the managers.

Clasificación:

5.0

Every time I went to move my things in or out the staff was very helpful in any way they possibly could be. I think the manager was the one I saw often, and it showed that she was in charge. Very easy

Clasificación:

2.0

Facility was clean and staff friendly. I had the unit for 31 months and the rent was raised 3 times, felt taken advantage of. No elevator to a second floor unit, very inconvenient.

Clasificación:

5.0

The staff at this U-haul facility were extremely helpful and accommodating! I would give more than 5 Stars if I could!

Clasificación:

1.0

Charged me the first month when they said they'd give it to me free and said they weren't going to fix it. The manager did not communicate with her staff properly and accused me of lying. Incompetent.

Clasificación:

4.0

Competent friendly staff. Good storage space. The lift in this building is very slow and I had to borrow a cart from another building since I could not find one anywhere in the building.

Clasificación:

5.0

Customer-centric staff

Clasificación:

5.0

none

Clasificación:

5.0

100% good

Clasificación:

5.0

Gaby at the officer is outstanding.

Clasificación:

5.0

Gracias

Clasificación:

5.0

Office manager very friendly and helpful. would rent there again.

Clasificación:

1.0

Front line staff was kind & attempted to help, management was consistently uncaring & unhelpful. Consistent termite & rodent droppings issue that was never resolved in the 3 years we rented there.

Clasificación:

5.0

Gracias

Clasificación:

5.0

Gabriela is amazing! Totally knows the business. Very professional. Made it an easy move. Went above and beyond. Such a beautiful smile, so helpful. I'd give her 10 stars! Give this girl a raise!