Customer Reviews for U-Haul Storage of Saint Joseph
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

78 comentarios

903 N 36th St   Saint Joseph, MO 64506

(816) 558-6596

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(816) 558-6596

903 N 36th St
Saint Joseph, MO 64506

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cerise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L.  |  Overall Experience 
Clasificación:
5.0

The staff at the st Joseph uhaul we’re wonderful!

Sally T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NELS F.  |  First Impressions 
Clasificación:
1.0

Wasn't able to move in without meeting with someone. Don't advertise that if it's not possible.

Whitney F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larquitta T.  |  Overall Experience 
Clasificación:
4.0

The lock we were sold didn't work. Someone told me there this was a common problem. We had some issues opening and closing the locker. Other than that, the staff was accommodating and friendly.

Eric S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L.  |  First Impressions 
Clasificación:
5.0

Best moving experience ever....

lisa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci B.  |  Overall Experience 
Clasificación:
3.0

I will say answering the phones is NOT there string suit. You can never get ahold of anyone at the local office.

whittney c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

The building was marked incorrectly. It made it a little confusing.

Nels F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cerise C. 
Clasificación:
5.0

Its a perfect place for me to store my things.. only downside was the message said it came with a lock and it didn't... I had to purchase one

Thea H.  |  Online Move In 
Clasificación:
3.0

There was only one worker at the storage place. He was really busy sent us to tow different units that were already taken so had to drive back twice to location and finally the third unit was open.

Angelo V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradley K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne W.  |  Overall Experience 
Clasificación:
4.0

The only complaint is I paid my rent every month and when I went to move out there was a lock on my locker preventing me from moving out I was close to closing time and had to get a staff member do you unlock it for me. The other thing when I moved outI notified U-Haul that I was out of my unit no one inspected it or check me out because I got a reminder to pay my rent the following month. Otherwise the facility is nice secure clean and I would use it again

Paul B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina B.  |  Overall Experience 
Clasificación:
1.0

The guy was great help but i was gave a unit that wasnt available and then they switched and the new had some stuff still in it

Christina B.  |  First Impressions 
Clasificación:
1.0

The “hidden” fees were outrageous and ridiculous. There was no solution to you ripping me off! I requested the box to be delivered on a certain day and nowhere did it state you had to have contact with me before delivery. Nowhere did it state my box would be stored over an hour away making it impossible to unload at the site to avoid your ridiculous costs. This was a complete nightmare that cost me more than I was quoted. Worst experience ever and will never use uhaul in the future

Janelle B. 
Clasificación:
5.0

👍

DeeAnna D.  |  Overall Experience 
Clasificación:
1.0

worst experience of my life. will never use UHAUL again

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
4.0

After a big issue with my reservation, we finally settled on an alternative solution.

Trudie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S.  |  First Impressions 
Clasificación:
3.0

When I went to rent the unit their computers were down so it took a day longer to get done. The lights in my row were constantly out. So I had to move stuff with a flashlight often times.

Skylar R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A.  |  Overall Experience 
Clasificación:
5.0

I think his name was Ricky, did a great job helping me!

Mark R.  |  First Impressions 
Clasificación:
5.0

Very good for security, climate control , and fire protection, etc. Will consider in the future

Donald S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara S.  |  First Impressions 
Clasificación:
5.0

Love the units I got, very convenient!

vikki b.  |  First Impressions 
Clasificación:
1.0

The staff in the store were completely unhelpful. I waited for 30 minutes for them to tell me that I didn't need to check out after moving out of my unit when it turned out I did. Now you're wanting more money when I tried to check out and was given incorrect information and it's almost impossible to reach someone at the actual store.. somehow calls get diverted to their general call center and you'll wait on hold forever on that too. I'll never use uhaul again.

Lindsey T.  |  Overall Experience 
Clasificación:
4.0

Had a few issues with Manager Rick we tried to resolve them

linda d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S.  |  First Impressions 
Clasificación:
1.0

Service was poor overall as my husband spent hours on the phone each day trying to coordinate our move. People in Rancho Mirage ( Curtis was owner) packed our furniture hap-hazardly in tiny u-Hauls. People weren't on time. We should have had 2 mid-sized trucks rather than the 9 units packed in CA. Our move came in 2 shifts: one half came in June, and one half followed in August. The last u-Haul looked as if someone repacked the unit & threw items in. Husband's table saw was on top of a recliner. Tables looked like someone purposely hacked the tops. No pads were used in the last unit! The movers here were terrific. Careful, courteous and more than willing to do what was necessary for moving. They were appalled when they saw the last trailer - said there was no need of such a display of what looked like predetermined animosity!!!

Edward J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucin M.  |  First Impressions 
Clasificación:
1.0

The 2 storage units they gave belong to someone else,they already had locks on them,then by time no storage units available,that I needed,then had to go to red ot and get unit which put us behind about 2hrs

Debra T.  |  Overall Experience 
Clasificación:
5.0

Everything went great.

Kristy K.  |  Overall Experience 
Clasificación:
1.0

I will never turn to uhaul again. I wanted 1 unit they gave me 2 didn't even tell me what they did. I spent countless hours on the phone trying to get the issue straightened out. Never recied a call as I was promised on 4 different occasions. So no I'd never recommend uhaul to anyone & I will never use uhaul again.

Mark W.  |  Overall Experience 
Clasificación:
5.0

Loved the service from beginning to end thank you for making my move was smooth

DAVID M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AJ M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery R.  |  First Impressions 
Clasificación:
3.0

Originally, I rented a unit online and was told there would be a free lock in my unit. I loaded my inventory and went to the storage unit to find there was no lock so I had to haul everything back home. I tried to contact the Uhaul phone number 3 different times and after sitting on the phone for 45 minutes plus every time I never got to talk to anyone. Customer service contact really needs to change. That is terrible customer service. It is ridiculous that I can't call my local office and get this taken care of. After visiting the local office in person (twice), I finally got a lock and a unit closer to the door which I wanted but couldn't pick when reserving online. Now, I have paid for this unit for a full week without being able to use it. Terrible customer service so far!

Kimberly A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

nikki g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mahogany S.  |  First Impressions 
Clasificación:
4.0

The restroom were not very clean. 2 out of the 3 stalls were dirty; might even have been plugged. They definitely weren't flushed. Other than that it was a nice, clean storage facility and easily accessible. I would recommend this place.

KATHY A.  |  First Impressions 
Clasificación:
5.0

Not storage related, however the truck was awful. I've used the truck rentals several times and have never had a problem with the truck. This time was very different. The cluster was cracked horribly, the key got stuck in the ignition, the steering wheel was all over the place, the window turner was missing, and it drove like it didn't have much power.

Carrie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren C.  |  Overall Experience 
Clasificación:
4.0

Staff was friendly and helpful

linda d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon S.  |  First Impressions 
Clasificación:
5.0

EVERYONE ! that works at this location is Very polite and helpful 10 out of 10 i would litterly have to say if someone left a bad review on this place they themselves were just having a bad time and it had nothing to do with the customer service at this location !! Great job yall !

Jacob A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET P.  |  Overall Experience 
Clasificación:
4.0

It was not made clear that my free lock would be inside the unit and it did not make it clear that I would need a knife or scissors to break the ziplock tie that was on the storage unit before I could get into it. Other than that, it was clean and easy to get into.

Cherie H.  |  Online Move In 
Clasificación:
5.0

Someone had parked their massive UHAUL truck blocking both of the doors to the drive in area. I had to park outside and deal with the cold to get moved in. Luckily I was just putting my lock on it and wasn't bringing in boxes. I will wait until another time when there isn't someone very rudely blocking the doors. There was no one to be found, the truck seemed abandoned but then later when I drove by it was gone. Please put. up signs or something so people know not to block those garage doors.

Emily B.  |  Online Move In 
Clasificación:
5.0

The facility was very nice both inside and out. I would wholly recommend it to anyone needing to store their precious items. Thanks for a very good experience.

John G.  |  Overall Experience 
Clasificación:
5.0

Had great assistance in getting what I needed. Shown sizes of storage unit. Visual so much better. Easy location for office & unit. I was so very tired, but staff was so helpful. I so appreciate all of you. Thx, Ricky, Anna, and Joseph.

Kathy E.  |  First Impressions 
Clasificación:
5.0

Everything was well organized and well kept. All of the people at U-Hall were very helpful. A pleasant experience overall.

John G.  |  First Impressions 
Clasificación:
5.0

Ricky made the whole process fast and easy. He really cares about customer satisfaction.

Michael D.  |  First Impressions 
Clasificación:
4.0

I had previously left a negative review for this facility, but Ricky reached out to me and made it right. I would not hesitate to use this facility again.

Cliff C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandy O.  |  Overall Experience 
Clasificación:
4.0

The storage facility is extremely clean and secure. It's quite a walk to my unit, but I appreciate the use of the free push carts. I did experience an huge problem while trying to access my unit through the online check in. The people that I spoke with on the phone weren't helpful at all. I sat in front of the storage facility for an hour on the phone, trying to get help checking in to my unit. I was paying my movers $100 an hour, as they sat in the parking lot waiting with me. I literally, had to drive to the local UHaul truck rental facility on north Belt in St. Joseph, MO to ask for help. A young lady named Joanie Higgins was an enormous help. She knew exactly how to get me checked in to my storage unit. She was kind and very efficient.

Sandy O.  |  First Impressions 
Clasificación:
5.0

Also the uhaul location on the north belt hwy in St joseph Mo was great to work with outlet

mike v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

Ricky has been fantastic, and I highly recommend both the storage facility as well as the truck rental and supplies ! GREAT Experience !

Michael W.  |  First Impressions 
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