Customer Reviews for U-Haul Storage of Romeo

Clasificación:

3.0

Only 1 employee working when i picked the trailer up. Long line and people calling. Staff more employees! I received no return instructions. I returned after hours, and the paperwork said to use the app. I tried to use the app and it said there was an issue and to go to the counter. I had to call and was put on hold for 45 mins which is unacceptable. Again, get more employees.

Clasificación:

3.0

Rats distoried some of my stuff. Dont really blame you i should have put in some traps

Clasificación:

4.0

Staff friendly and professional, however the process of renting equipment time consuming and ridiculous from having to call my emergency contact to the prices that are charged as well as very poor explanation of charges

Clasificación:

5.0

Person that was there he was very helpful thank you and keep up the good work

Clasificación:

3.0

This facility is hard to get someone in the phone. Also, can't make reservations for rental on the phone. When u did get someone in the phone they didn't know about free 30 days. They haven't seen 3 phone reservations I had before.

Clasificación:

3.0

Next time I’ll rent from a different location.

Clasificación:

5.0

Quick and easy

Clasificación:

4.0

The lift gate door track and hardware was rusty and hard to open and close. The vehicle had a lot of play in the steering.

Clasificación:

2.0

i use U Haul often. this was my most difficult experience \\

Clasificación:

1.0

Stephanie insisted i use the mobile app despite my limited data plan and the app didn't work well on my 2 iphones or my husbands newer iphone. When we went to scan it to check the vehicle back in the scanning didn't work on any of the q or bar codes. We then had to wait 15 minutes to get a person to check it in Aside from all that, the transmission is on its last legs and when i reported it to Stephanie, she could have cared less and made me feel like i was stupid "did i push a button?" - didn't even check the very old vehicle out. And the power steering was non existent which made maneuvering it very difficult in the driveway. We didn't feel safe in that vehicle. Stephanie was horrible in so many ways - and didn't treat me like a customer; she treated me like an a idiot who was old and didn't understand or like technology. She is wrong. I don't like some one "making" me use an app that i don't want on my phone and refusing to provide an alternative. I will not use this uhaul location again.

Clasificación:

5.0

Luis, Cassie and Stephanie were all very professional and helpful with pick up, contract adjustments and return.

Clasificación:

5.0

Very well run location

Clasificación:

3.0

Worst uhaul I have ever driven. Was scared for my safety the entire 4 hour drive.

Clasificación:

1.0

Trouble at move in. They tried to make us move our stuff into a different spot. Trouble getting locked in due to being there unloading after hours. You cant get out if youre in there after "closing" time, even with your code. Trouble moving out. Couldnt get ahold of anyone when calling / emailing. Ended up moving out on the app. The lot is a disgusting mess. Piles of old stuff everyone. Cars, trailers and boats thats are old and broken down, never being moved. Looks like a haven for rats. Happy to be out!

Clasificación:

5.0

Stephanie and her team are amazing. Keep up the great work. Thank for the 3 years of renting.

Clasificación:

4.0

WE had to return the truck at another place but it was only because I called that I knew that. There were no surprises just because I called ahead.

Clasificación:

3.0

The worst customer service I've ever had. Will never come here again. Cassy was the most incompetent person I've ever dealt with. She needs training. Completely clueless.

Clasificación:

5.0

Excellent service provided by everyone involved.

Clasificación:

5.0

Very helpful and accommodating staff. A pleasure to do business with this location. Will recommend to anyone looking for storage services. A1

Clasificación:

5.0

Stephanie and Casey were both absolutely wonderful to work with.

Clasificación:

1.0

I got charged $400 extra

Clasificación:

4.0

The truck I rented shouldn't be on the road. From 15 MPH on, it shook to the point it was almost undrivable. The young lady who I dropped the truck off to was amazing. Very friendly and took my concerns to heart. I wish I got her name, but I didn't.

Clasificación:

3.0

Trailer rattled for 3000 miles! Bad connector!

Clasificación:

5.0

The U-Haul rep was knowledgeable and efficient. Very helpful and got us on our way

Clasificación:

5.0

Staff was very friendly and professional, and the location is very clean and well organized. Apparently, people were having issues with the U-haul app not working, but the staff was very calm and professional in dealing with an upset customer. We did not use the app and had no problems at all with our trailer rental. It was inspected before we left with it and again when we returned it. Great experience and we would use this location again anytime. Gracias.

Clasificación:

3.0

I think it's totally unnecessary to require the tenant to take photos of the unit when moving out, when they're told by your employee that it's not necessary. As for the access card, requiring turning that in is superfluous as well. It can be deactivated by the staff.

Clasificación:

2.0

Cassie was the lady who helped me, it took 45 mins for me to rent the trailer and even longer to return. There was another lady behind the counter that did absolutely nothing during my pick up and drop off. I did not get her name but she had a pink shirt on then a blue sweatshirt on when I got back

Clasificación:

5.0

Fast and easy transaction. Got what I needed and moved all items securely.

Clasificación:

1.0

Sold us a U-Haul that would not come off the hitch Cassy was called and did not inform us to also lift latch plus twist it. Accused my husband of not lifting it, refered us to roadside , did not offer for us to bring it back immediately. Cassy kept kicking my signature off saying computer was picky as well as my emergency contact, kept adding another one due to as she put it it computer is picky. Cassy also shoved her phone camera in my husband's face then mine following us with it claiming it was the rental she was closing out but actually recording us. Would say I have more questions and then say no I don't after recording us. Cassy made us VERY uncomfortable and found ways to make process longer than needed be intentionally knowing we had a time limit. Did not believe we had issues with trailer as called her 12 mins after leaving. And heard us fidgeting with it. And initially refused refund until going to corporate.

Clasificación:

5.0

ND

Clasificación:

5.0

Employee was very helpful and explained the policies and rules clearly.

Clasificación:

4.0

I really appreciate the fact that the office has a restroom to use, but it was very dirty every time I had to use it. The paper towels in the waste basket were overflowing onto the floor (2 days in a row at one time) and the toilet bowl didn't look like it had been cleaned in weeks.

Clasificación:

3.0

Too much junk stored there. Main aisles obstructed by vehicles too long.

Clasificación:

4.0

I have rented U Haul equipment many times in the past. This rental they required 2 references via phone call verification to rent a small trailer. This is a ludicrous requirement. I need to rent a trailer again in the near future and will likely find another source.

Clasificación:

5.0

I could not get a straight answer on pricing from the beginning. Everything was " May and could". No definite answers and then the attendant said it's based on manager mood if she charges additional or not. I signed up for a 6 hour rental and dropped back off in 3 hours. And was them charged a $20 fee for returning after business hours. Completely shady from start to finish. I feel bad for Louis that has to train under this person. Won't recommend and was charged unethically. Do NOT go to this place.

Clasificación:

4.0

Disclose additional fees up front more clearly, and make sure all the staff is on board in understanding costs. Have the truck ready up front - I had to walk way into the back to get out a truck that was parked in between two other trucks.

Clasificación:

5.0

Perhaps send the information needed ahead of time.

Clasificación:

2.0

Mal servicio al cliente

Clasificación:

2.0

Rather stay quiet with my words.

Clasificación:

4.0

Always curtious and Friendly !

Clasificación:

4.0

I did look online but when I got there, that size was gone, so I had to purchase a digger space for my RV. They are understand the man they help me in the office out in the yard. I just happened to find them in the office so I would recommend hiring more people.

Clasificación:

4.0

I did have some problems with the trailer, but the Romeo location was very helpful.

Clasificación:

5.0

Accommodating and fast check out.

Clasificación:

5.0

Good customer experience the only complaint was the internet service there, it pushed our move time back an hour and 20 min, and extra compensation would have been appreciated for the inconvenience. But the employee was patient and that was appreciated.

Clasificación:

2.0

It took 1 hour to rent truck even though I had pre-reserved the day before giving all the information and payment over the phone. I waited about 5 minutes for the employee to open the gate from inside to allow us to get the truck. After I had the truck I was beeping the horn at least 10 minutes for him to open it. My wife that was waiting in the parking lot had to go in the building to ask them to open the gate. The employee was messing around with his phone with his back to the cameras at the gate. He acted like he totally forgot someone was back there. When we dropped off the truck they were closed 2 1/2 hours early.

Clasificación:

1.0

Workers who no what there doing and not get the wrong info. Will not go back to this location couldn't get my deposit back until the following day rather then day of dropping off equipment.

Clasificación:

2.0

The snow and ice was not removed or made safe for customers when we arrived at 9:00am and my husband slipped and fell. I was not prepared for having to do most of the work to rent a vehicle. I feel like I should have been paid the hourly wage.

Clasificación:

5.0

When you make a reservation for a pick-up at a location make sure they pick it up from that location. I had to pay an Uber to get to the location you sent me to. The location I had picked was close enough I could of walked to.

Clasificación:

5.0

Great customer service - awesome service helped hooking up trailer and assisted in all the safety features, safety chains and lights- enjoyable experience !!!!

Clasificación:

3.0

They almost didn't rent me the trailer I booked because their stupid FOB said my lights were not working on my truck. I told them there was nothing wrong with my truck. They got another FOB and again tried to say it was my truck and that they wouldn't be able to rent me the trailer until I got my truck fixed. I finally was able to convince them to hook the trailer up. Guess what, it worked with no issues. Their stupid light tester FOB does not work on 2021 Sierra Denali. The process to rent the trailer is a bit ridiculous. They asked for ID (which is fine). When they handed my driver's license back they said I was going to receive a text from uhaul. It wanted me to take a selfie and a picture of my license. Why would I need to do this if they just verified my ID? Then I had to give them an emergency contact. I gave them my wife's name and number. They then needed to call her (she was waiting in the truck) to see if it was ok that I used her as an emergency contact. WTF?

Clasificación:

5.0

Very nice and got me in and out quickly

Clasificación:

2.0

I had to wait forever to get checked in. Only to finally be checked in by a lady with a poor attitude who kept informing me that she was "not supposed to be working yet". When I finally got to my truck it looked terrible. The breaks barely worked, the drivers seat was falling apart and in continuously and constantly dripped water from the door seal which was landing directly on my leg. Not being able to do anything about it , because I needed to drive safely, I arrived at my location with my pants soaked due to the drip. I will not be using U-Haul in the future.

Clasificación:

1.0

I arrived 30 minutes early to pick up a 15 foot truck, only to see a note on the front door that they were in the back shoveling snow and to come them. Once they arrived back at the office they began to get me checked out. The girl at the counter was friendly but the manager came up to the counter and was rude and very short with both myself and her employee, finally got the key and went out to the parking lot to get the truck and it was not cleaned off, it was backed up to a very large snow bank so I couldn't walk around to check anything. Once I moved the truck away from the snow bank I was barely able to get it out of the parking space due to the snow, then I looked into the back of the truck and it was filthy and wet and not to mention the heat only work on halfway.

Clasificación:

1.0

Smelled like cigarettes. Waited 10 minutes for someone to show up even though there are cameras everywhere. Was told the wrong ID for the dolly was written on my contract. Overly intrusive process to approve the rental of a $100 asset. It's clear U-Haul needs new leadership. Worst experience with a company in years.

Clasificación:

5.0

Team was very helpful corteous sign in and sign out very smooth

Clasificación:

5.0

the staff was very helpful and friendly. A staff member even showed me where my spot is to park my RV

Clasificación:

5.0

Nicest people you would ever want to meet. Very helpful and accommodating all around excellent!

Clasificación:

1.0

After making a reservation for the tienken and Rochester store, I get there just to be told they don't have it and me being there is not going to change anything just wasting time, had to drive 10 miles to another location and the price went from 113.00 to 297.00. never again

Clasificación:

3.0

Remote check in saves no time at all and the drop off process using the app is redundant and glitchy. The experience, as a whole, was frustrating and annoying. It was so irritating that we won't be using UHaul in the future.

Clasificación:

5.0

Nice staff

Clasificación:

4.0

It would be nice if for the interior units the discrepancy at the door w the 2 steps/ledges were filled in

Clasificación:

1.0

Customer service was the worst I have experienced. The so called manager was so unfriendly. Not sure if uhauls policies are that stringent but it felt I was attempting to get into Fort Knox as opposed to renting a uhaul product.

Clasificación:

4.0

The rental location was fine - using the app for check out an in was miserable. Site was either slow or non-responsive. Did not get to completely check out and had to go to office for support. I have used the app several times before with no issues - not sure what the problem was this time

Clasificación:

1.0

I have rented equipment from your company many times,I have never been more upset of the way I was treated by the lady behind the desk.l never had to do the check in on my phone by myself, all she could say is I can't help you with the phone you have to do it yourself ,even at the end when I had to take pictures of the trailer to compare it to what I was renting the license plate did not match what was on the picture ,her comments was she didn't know what to do said to type And again said the one thing I heard at least 10 time I CANNOT Help You With That . Never should a employee say to a customer I can't help you with something but I heard it over 10 times, in the future will consider to rent from U haul I had a rental setup for next weekend but told the lady in that the way I was treated to cancel the trailer , I Will Never Go to the Romeo store for anything ever . I know nothing will ever come out of this.you have a big problem if this is how all your stores make your customers check in themselves on their own phone as your employees stands on the other side of counter saying I can't help you with that

Clasificación:

1.0

The mobile app does not work. Then tells you to find the truck then go get keys. No one was i. The building when i arrived. Then to have the customer check the lights etc. U- haul you need some help

Clasificación:

1.0

I rented a truck to move from storage to my new home (from U-Haul direct, not the facility). When they called to verify they said I will have to get the truck from a different location than where my storage unit is, but that's not what it said when I made the reservation online through the app And then when I got the truck it had a little over a quarter tank. When I was done I put gas in it and took a picture, and dropped it off at the Wixom location which was closed. They said it was just under a quarter tank when I dropped it off and they charged me $60. I called and was told that it was just under a quarter tank and they couldn't do anything. Even if that was accurate, $60 for 2/16 of a tank? The location on 31 mile rd in Romeo was very nice, but I won't be renting from U-Haul again.

Clasificación:

3.0

Price is gotten way to expensive. And I didn't want to have to pay insurance for Christmas decorations I stored.

Clasificación:

5.0

From the beginning Stephanie was extremely nice and helpful. I called many different storage places at first and Stephanie was the only manager I talked to who acted like she cared about my situation. I was glad she was manager over the years because she was such a pleasure to work with.

Clasificación:

1.0

I will do my best to never rent from UHaul again. The phone a friend was embarrassing, the self check in was obnoxious, and I found the whole experience horrible. I just rented a truck about three months prior, without all the hassles, but this rental has sent me to the competition. The two young ladies were very nice and courteous, but the steps I had to go through were rude.

Clasificación:

2.0

Staff made the process difficult.

Clasificación:

2.0

I have never received such horrible customer service. The two office workers were terribly rude and curt. The check out process was long (1-1/2 hours) as the office understaffed at that point.

Clasificación:

5.0

Staphine is a Rockstar!! She ensured my experience was perfect and accommodated all my needs including the rental of a 15' truck and stop off of a utility trailer. Can't thank her enough for all the hard work, dedication and support! If it was my call, she would get a huge bonus!! :) Thanks Stephanie and to all those at Uhaul who helped bring me back home to Michigan!

Clasificación:

5.0

The lady who helped me with pick-up and the other lady with drop-off were BOTH extremely friendly, efficient, and SUPER helpful. My truck was clean and well maintained. I've always used U-Haul and will continue doing so. ¡Gracias de nuevo!

Clasificación:

5.0

Have been using them for a few years now. Decided to down sized. Didn't need as much room anymore. They were able to find me a smaller unit. The move went smoothly. They are very nice to do business with.

Clasificación:

1.0

To begin with, the person at the desk questioned us why we are using their Uhaul instead of the one 20 min away. Why does this matter? Then she needed 3 phone numbers of people who would pick up the phone (and she made sure by calling each one). Our Uhaul had a myriad of dents, scrapes, and scratches on it (it did have 170,000 miles on it) and Uhaul told us we had to document this with words and pictures before we could leave. Only a few of these dents were already acknowledged by Xs on the Uhaul and so we had to do Uhauls work for them and describe each dent and ding so they didn't charge us for something we didn't do. This took 35 minutes!!! The Uhaul felt like it was going to break down at any time. This whole experience made me never want to use Uhaul again.

Clasificación:

5.0

Nothing everything is good

Clasificación:

3.0

Your process for renting a vehicle is not customer friendly at all. The check out process which involves the customer basically having to document the condition of the vehicle from physical damage to cleanliness prior to driving away takes way to long. I was made to think I would be responsible for anything wrong with the vehicle that was not noted. When I asked for the uhaul rep to go out and walk around the vehicle with me I was told it was up to me to do this. The young lady that checked me out for the rental van definitely needs to have someone work with her on her people skills. I choose Uhaul because I've rented vehicles before, never had any issues like I experienced yesterday. If this is a corporate direction I would recommend reviewing the whole process moving forward.

Clasificación:

1.0

AWFUL! Had an RV stored for 8 years, used Uhaul to store our home when we moved. Picked up RV and the Catylitic converter was stolen, the house manager (Stephanie) was less than helpful, had to contact corporate. A month later we emptied our 3 storage units and one of them were leaking and ruined several boxes of antique games and important personal items that were stored off of the ground. Again, Stephanie was oblivious to our property damage and not willing to correct the problem. I would NEVER use this place again. Save yourself the hassle with this place.

Clasificación:

5.0

Very helpful and tried to meet my request.

Clasificación:

5.0

Had an issue reserving online at the Rochester location so I got on the phone with Scott and they told me to head to Romeo and book a drive up unit right now, it was quick and easy. Gracias

Clasificación:

1.0

U-haul is a difficult company to do business with. Originally I had purchased a camper that was stored at the facility. I wanted to just take over the storage agreement as I was in Texas and the camper was in Michigan. The staff informed me the only way I could do that would be for both parties to come in person and show IDs. Something that was not possible since I was in Texas. They had no problem signing me up for a NEW site, but I had to move the camper, again something I couldn't do from 1,300 miles away. I had to arrange with the seller to go and move the camper that he had already sold. Then when I needed to gain access for a shipping company to come move the camper, the staff would/could not give me the access code and directed me to the app. After countless hours trying to figure that out, I tried the website on my computer where I realized I had to 'associate' my rental agreement with my account even though the login was under the same email where they send my invoices every month. Also several times I tried to call the local office (during business hours) I wound up getting the central call center people who are basically useless for this type of scenario. Then when I tried to cancel, I had to upload photos of my 'cleaned out storage unit' - kind of impossible because I was never at the site and I didn't have a storage unit at all. I finally figured out how to cancel the contract. You have way too many arbitrary rules that don't make sense and cause unneeded frustration for you customers. Make it easy to do business with your company, not difficult. Based on my experience, I would never do business with this facility/corperation again.

Clasificación:

5.0

Everyone was great, Cliff shined beyond brilliant.

Clasificación:

5.0

Good place to store an RV, good space in between, easy access.

Clasificación:

1.0

Stephanie was horrible. Her customer service was fake and passive aggressive. She gave me attitude when I asked a question based off of false information she gave me because she didn't take the time look at my account before answering the question. I had asked if there were any specials. She said you get a free lock with your rental. I had already purchased a lock online and asked her if I get a refund for that one. She said, "how did you buy a lock online if you did the rental process online?" In her sparky way and before i could answer, she changed the subject and continued what she was doing. I made her answer me again about the refund and she said i had to call a number that she never gave to me. I tried to clarify, so i have to call a number for a refund just to being the lock back in store. Still am not sure on that one since she kept changing the subject. Then at some point told me that I don't get the free lock because I reserved instead of rented. When I asked questions, she answered them yes or no. For example, I asked if both my fiance and I could access the facility since he was also added to the account. She said no and went as far as to explain, you only get one access card. Once I went to check my unit that had a lock already on it because it was not available, I asked her again because I saw there was an option for an access code. She still told me the same answer until I pressed it and then she told me that I could pay a 1 time fee of $5 to get rid of the card and have an access code. I told her to her face, that's something you tell customers when we ask that specific question in the first place. That was not the only example of how she handled us. The I saw she was a store manager and had been there for 10 years. Not sure how she made it that far. I came to this place because it's close to home but I will be searching for a place further away just because of this girl. I've never dealt with someone so lazy at their job and I go to taco bell probably 5 times a week (exaggeration) and deal with teenagers. I was so dumb founded by the way she spoke to me and would shut me down in her passive aggressive way, I just stared at her until it registered and then would make her come back to my initial concern. Also, once we were assigned a new unit, there was a brand new lock, in fact in the unit.

Clasificación:

3.0

We live in area of storage unit and stored our RV for 8.5 years, with a generous increase each year. Decided to move, go to same place for a unit, says to do online, that process could be a bit more clear, apparently I "reserved " the unit rather that "booked " it and when I went to get the lock, she said the unit was gone. Had to reapply for different unit and got a smaller one that I wanted. Ended up booking 2 more units, having to call your 1-800 # each time to verify the reservation went through, because the online process wasn't clear and because I was unable to reach the person in the office at my location to verify. Lastly, I'm renting 4 units/spots totaling about $700. Per month to store my stuff, that's a lot of money each month and there is no option for a multi unit discount. Customer satisfaction over gouging profits would be a better business motto. I will seek out other storage facilities in the future.

Clasificación:

1.0

Staff was not only unprofessional she was completely rude.

Clasificación:

1.0

Stephanie is absolutely terrible! I font know how something like thus could happen but my ex used my information to put a unit in my name without my permission. When I was told it was Stephanie just threatening to destroy my credit..she is less than pleasant I should take you to court just to change your ridiculous online sign up policy.. my ID and a selfie....not impossible. Seems anyone could get screwed here.. regardless I fixed my end but Stephanie was so bad ill never give e you my business again

Clasificación:

5.0

Great place

Clasificación:

5.0

The Romeo MI team has always been friendly and helpful. The covered parking spot was convenient and kept clean. We sold our RV.

Clasificación:

5.0

Manager Stephane House was the best. Knowledgeable, professional, accommodating and helpful. From initial sign up to closeout this rental facility was top notch.

Clasificación:

2.0

Rude manager

Clasificación:

2.0

Roof leaked the hole time I had the unit.

Clasificación:

5.0

Clean unit, well lit, convenient to access, pleasant and helpful staff

Clasificación:

2.0

sad to see that after a year of renting a space I needed to move back into the spot I paid for through December 2022 for my remaining 4 days and was denied. I closed out my account on December 26 only to find out I needed my last four days after all. I was told no, I closed my account so I couldn't use my last four days and no refund either for my days left. disappointed. All I wanted to do was use my last four days, U Haul was unwilling to help me.

Clasificación:

5.0

Clean, well-maintained facility, convenient access hours, helpful staff.

Clasificación:

2.0

Worst experience was using Uhauls phone system. The internet makes you think you calling the 30 mile Rd facility but you're really calling a call center that has no involvement in storage contract. They ask a bunch of questions then say they will have the facility call me. I don't think I ever got a call back. Worst system I have ever seen!

Clasificación:

5.0

No problems here.

Clasificación:

5.0

We encountered a great experience with using this facility for storage. Stephanie and Leann were always a great help in assisting us with any questions. Thanks again for providing us with great customer service!!

Clasificación:

4.0

Love the staff at Uhaul Romeo! They're so helpful and professional, we always rent from here if we can

Clasificación:

3.0

Great facility. I just didn't like the pricing. Too many rate increases and in a short amount of time.

Clasificación:

4.0

Reason for the four stars is that U-Haul increased the storage rent. I feel that those who we're currently renting should not of been effective by the increase.

Clasificación:

5.0

The process was very simple and easy. The storage unit was very clean and had everything together for us. I recommend this u-haul.

Clasificación:

5.0

Great management at this location.

Clasificación:

3.0

The problem I had is someone stole my trailer plate off my boat while it was stored there.

Clasificación:

3.0

Only had large lots available I wanted to get on waiting list for next year for my pop up camper told 1st come no list oh well cant pay extra $25 month for space I don’t need but it’s nice place

Clasificación:

5.0

Friendly and lots info clean lot large space

Clasificación:

5.0

Friendly staff and very helpful!

Clasificación:

3.0

The online process and application was a bit cumbersome but I made it through after multiple attempts.

Clasificación:

5.0

Would recommend this facility to anyone who needs one !!

Clasificación: