Customer Reviews for U-Haul Storage of Palatine

46 reviews

509 W Colfax St   Palatine, IL 60067

(847) 358-2466

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Office Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2023: 9:00 am - 1:00 pm
  • 12/25/2023: Closed
  • 1/1/2024: 9:00 am - 7:00 pm

Services at this Location:

Contact Us

(847) 358-2466

509 W Colfax St
Palatine, IL 60067

Services at this Location:

Office Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2023: 9:00 am - 1:00 pm
  • 12/25/2023: Closed
  • 1/1/2024: 9:00 am - 7:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

argenis m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelli g.  |  Overall Experience 
Rating:
5.0

well-maintained, secure, clean facility.

CYNTHIA D.  |  Overall Experience 
Rating:
4.0

The truck rental showed a few months rent of a storage unit but I didn't actually get the first month free. Move in to the unit was simple and the free lock being included was a bonus.

CYNTHIA D.  |  Online Move In 
Rating:
5.0

Very communicative and let me know when being charged and arrival dates of pod

Sonda H. 
Rating:
5.0

Very friendly and helpful staff.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS T.  |  Overall Experience 
Rating:
5.0

Joe was excellent in all aspects of customer service. I would definitely recommend his business to others.

C Douglas M.  |  Overall Experience 
Rating:
1.0

Made a reservation and then went to facility to rent a storage unit. I paid for it, only to drive to storage unit and find they already rented it and lock was on it. Poor customer service, no easy way to call the on site facility, no one will show you the unit before you rent, unorganized, not knowing actual availability… quite awful all around. Thumbs down. booo!! I have filled out this survey 4 times as I keep calling and reaching out regarding bad experiences. It would be best if you stop asking for my feedback, as I couldn’t be more disappointed in all aspects of how you handle operations and guest service. Wow, just the worst.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew A.  |  Online Move In 
Rating:
5.0

Easy process and setup

TERRY W.  |  Online Move In 
Rating:
5.0

The manager and team went above/all out to help you. Extreme professional and friendly!

Valerie F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

So far the experience has been excellent. I appreciated that there was absolutely no snow where we had to get into storage unit. (Where the plow edge line would have been). That really makes a difference!

SUSAN S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steve G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

C Douglas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maggie k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aleksei l.  |  Overall Experience 
Rating:
3.0

Facility is too small, cars parked near gate, impossible to get a 26 foot truck inside. And not possible to get 26 foot truck up the roll up door. Could not use. Went to Public Storage instead, this facility fit our needs.

Cheri V.  |  First Impressions 
Rating:
2.0

When I wanted to let the office know that I was moving out, no one answered the phone. Finally I was transferred by the phone system to a call center. I tried again to reach someone in the office to let them know I had moved out. I tried 4 times over a two day span. Finally, on the last attempt, someone answered. Will not recommend this facility. The only positive is that it is gated.

RUTH A M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  Overall Experience 
Rating:
3.0

Bottom seal under door was completely broken. It rained inside the unit. There were leaves, spider webs and water puddle inside unit. The office staff was very friendly and helpful!

mary d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
4.0

Only confusion was speaking with 3 different people on different days who told me slightly different information. In the end, it wasn't a big deal however, I still haven't received my gate clicker which I will have to go and get sometime when Covid restrictions lessen.

Michael L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DOMINICK M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank L.  |  Overall Experience 
Rating:
5.0

Good people that had a sense of humor. Fun to deal with.

Mike O.  |  First Impressions 
Rating:
4.0

I had some of my stuff get water on it from being on the ground, which is the reason I moved out. I realized that my stuff will be stored long-term and needs An indoor temp controllEd space.

christina p.  |  Overall Experience 
Rating:
5.0

Friendly and helpful service made this very easy.

Barbara W.  |  Overall Experience 
Rating:
5.0

Great facility and really helpful people.

Thomas V.  |  Online Move In 
Rating:
5.0

Better than expected. Awesome service

Evtim C.  |  First Impressions 
Rating:
3.0

It’s clean, spacious, in a nice area!

Kari A.  |  First Impressions 
Rating:
5.0

Your staff,dan,is an excellent example of your company. He was extremely patient and courteous. His efforts are greatly appreciated

O`DONNELL & ASSOC. LTD O.  |  Overall Experience 
Rating:
5.0

A pleasure to do business with.

Gerard M.  |  Overall Experience 
Rating:
5.0

We had a great experience with U-Haul and Dan Rynne was very helpful and professional!

Mary Kim H.  |  Overall Experience 
Rating:
5.0

Highly recommend

Mark W.  |  Overall Experience 
Rating:
5.0

Joe and Dennis were absolutely terrific. They went out of their way to help. After much confusion with U-Hauls Customer Service Center, these gentlemen helped clarify the procedure & made the day.

Mark W.  |  First Impressions 
Rating:
5.0

It was great that everything went smoothly at the storage facility. I was informed via email, regarding access code, unit number, and signed up for everything online. No problems. Good job!

Linda I.  |  First Impressions 
Rating:
5.0

great place and fast setup

bruce b.  |  First Impressions 
Rating:
1.0

U-Haul purchased the facility and did not advise patrons of the change in ownership. The first thing I knew I received a late charge notice because I mailed the payment to the old owner address.

EXECUTIVE TECHNOLOGIES CORP. E.  |  Overall Experience 
Rating:
5.0

Employees were extremely helpful and caring ! Pleasure doing business with your company.

Angela G.  |  Reservation 
Rating:
5.0

The manager was outstanding.

TIM S.  |  Overall Experience 
Rating:
5.0

Dan took great care of us with respect to self storage rental. The facility had a nice gate and adequately sized parking space for our vehicle. The storage unit was clean and worked well for us.

Robert K.  |  Overall Experience 
Rating:
5.0

Very easy to deal with

BECHTOLD INSURANCE AGENCY B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

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