Customer Reviews for U-Haul Storage of Overland

220 reviews

1600 Dielman Rd   Overland, MO 63132

(314) 983-9785

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(314) 983-9785

1600 Dielman Rd
Overland, MO 63132

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

None

Steven b  |  First Impressions 
Rating:
3.0

The storage unit was nice and clean but the price for this storage is ridiculously high $100 dollars for a small 5x10 storage unit is high I had the storage for 3 years and $100 is too much money in 3 years to spend at a storage unit that was small and help up to a one to two bedroom size.

Kameia R  |  Overall Experience 
Rating:
4.0

Hard to reach manager by phone. But great service otherwise.

William H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ciara T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theolius D  |  Overall Experience 
Rating:
2.0

Thank you

marlon m  |  Overall Experience 
Rating:
4.0

I believe that if you all don’t actually offer 24/7 access why advertise it on the building? If there is an “after hours” person to contact why aren’t they available after hours?

Sharnea J  |  Overall Experience 
Rating:
5.0

I never had one problem with anyone, they were always helpful and friendly.

Shawn J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ambrasia S  |  Online Move In 
Rating:
5.0

The staff and managers are friendly and helpful. They have been a godsend to me in the terrible situation I was in.

Katrina O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mya s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna W  |  First Impressions 
Rating:
5.0

Everyone there was great from the staff to the guys that I dealt with every time I dropped off a truck Thank you so much

ozzie s  |  Overall Experience 
Rating:
5.0

I canceled everything I decided not too move right now

KIMBERLY H  |  First Impressions 
Rating:
5.0

Everyone at this location was very friendly. Even when I ran into issues they keep it very professional and fixed the problem. Thank you guys!

LAQUITA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emmanuel l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zakiyaah a  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Noble G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M  |  Online Move In 
Rating:
5.0

Kenny is the manager at the Page Location courteous and very professional wonderful storage experience so grateful and thankful for him and his team!!!!

Demaris R  |  Overall Experience 
Rating:
5.0

Henry and DeShawn , 5 stars!!

James H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christian s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danita G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constance R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASONDRA M  |  Overall Experience 
Rating:
2.0

I reserved an appliance dolly, there was no appliance dolly, the move became extremely difficult without that and I had to add 12 hours, , will never use this office again, I have had good luck in the past with uhaul this office did not even apologize for not having what I reserved

Chloe H  |  Overall Experience 
Rating:
5.0

Henry was very helpful and kind he was always pleasant when I needed his help

Yvonne B  |  Overall Experience 
Rating:
5.0

I have been a customer on and off for 3 years. I've never since had a bad experience. I would come back if needed. Thank you UHaul.

Dena M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn J  |  Overall Experience 
Rating:
5.0

My unit was clean, the whole rental process was super easy and streamlined. Perfect transitional period as I found a better living situation. Any truck, moving, unit rental needs of my own or others I know, I will immediately recommend this location! The whole experience could not have been better.

Katherine W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica H  |  First Impressions 
Rating:
5.0

Every time I deal with UHAUL. It has always been a good experience. Everything flowed so easily No hiccups just smooth sailing .

KIMBERLY K  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Audrey J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

migael r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M  |  Overall Experience 
Rating:
5.0

This facility is so nice and clean. It is well maintained. When I was moving out the staff was friendly and very helpful. Check out was quick and simple.

Ruby E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F  |  Overall Experience 
Rating:
5.0

The team is Awesome! From the managers Kenny Chris Mike such a great experience.

Valerie W  |  Overall Experience 
Rating:
5.0

The manger and staff are professionals, I use a lot of facilities across the states and they just understand the needs and provide insight helpful information and guidance. Best facilities around we always use u haul storage facility’s 1st when we can…. and those bathrooms cleanest in town. This store is a fine example of how all uhauls should be managed ! Cameron

Cameron C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

allen c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary G  |  Overall Experience 
Rating:
5.0

They helped me with open arms and I mean that from the bottom of my heart ❤️

Janice S  |  Overall Experience 
Rating:
4.0

Facility is clean! Staff were friendly and helpful.

Mary G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Theresa T  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DEBORAH D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica S  |  Overall Experience 
Rating:
5.0

Very professional staff

Linda G  |  First Impressions 
Rating:
5.0

Matt has phenomenal you need more people like him at the page location

KIMBERLY H  |  Overall Experience 
Rating:
5.0

The person that helped us was very friendly, and helpful

barbara s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lashandra C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

edmondo t  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Atasia B  |  First Impressions 
Rating:
5.0

Thank you Kenny Kramer for all your help.

Joseph '  |  First Impressions 
Rating:
4.0

Excellent experience

ora w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annissa s  |  Overall Experience 
Rating:
5.0

Surprised by how simple it was to rent a space!

Hugh M  |  First Impressions 
Rating:
5.0

I love the people there Henry miller Tammy and the lady with the blonde hair that works in the building they are so sweet and nice thanks so much

KIMBERLY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Levi S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allen T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

India F  |  First Impressions 
Rating:
5.0

You are by far the best staffed and operated U-Haul facility I have ever been acquainted with! Good work!

Larry D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LISA N  |  First Impressions 
Rating:
5.0

Storage Manager Kenny was very friendly and knowledgeable as well as professional. I recommend all my family and friends because of the personal service

Demaris R  |  First Impressions 
Rating:
4.0

Too expensive, excellent staffing.

Agustin M  |  Overall Experience 
Rating:
4.0

Respectfully staff

Curtis C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen T  |  First Impressions 
Rating:
4.0

To get to this location, I had to go to two others because the location I had requested was not available for my return and the one your co referred me to didn’t have space either.

Larry D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nora O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donnie L  |  First Impressions 
Rating:
4.0

Would look into using this facility again. Thank you for the service I recieved.

Madeline L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ralph f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri L  |  First Impressions 
Rating:
5.0

Kenny Kramer was very helpful at move out. I appreciate the assistance that he gave me.

Veronica S  |  Overall Experience 
Rating:
5.0

Friendly & Helpful staff!

Barbara L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI D  |  Overall Experience 
Rating:
5.0

We were able to obtain and utilize the storage shed with ease. Will always be a customer, thank u UHaul!

Angela D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dannetta C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marlon m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda T  |  Overall Experience 
Rating:
5.0

Kenny is the best thanks for all your help

Gregory R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam M 
Rating:
4.0

Customer did not leave a comment.

christopher m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn L  |  Overall Experience 
Rating:
5.0

Very helpful great staff I felt very comfortable

antionette t  |  Overall Experience 
Rating:
4.0

Guys doing great work keep it up.

Stephen H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittany S  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Elijah B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANA C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert S  |  First Impressions 
Rating:
5.0

I had the pleasure of meeting Dawn at the self storage and she was so nice and polite

Cory B  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

HEIDI F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROXANNE S  |  First Impressions 
Rating:
3.0

Calling the Uhaul location directly was difficult. Never answered phone. They were friendly when speaking with them, YES. Just a difficult time to get them to answer phone. I would email the storage facility and never received an email back nor returned a phone call.

dianette m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madeline L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zhonnay s  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MELINDA R  |  First Impressions 
Rating:
5.0

I really appreciate the free month of storage offered to flood victims. I lost almost everything and thanks to you, I was able to store the few things I was able to salvage at no charge. I will always be grateful!

Ellyssia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew K  |  First Impressions 
Rating:
4.0

Good job by All

LARRY J  |  Overall Experience 
Rating:
5.0

Overall, We had a good experience at the Page Location. Sometimes suspicious people seemed to be parked in the parking lot. Wish there was more smaller 60-90 gallon trash bins around the facility.

George K  |  Overall Experience 
Rating:
5.0

Great Team with excellent quality service.

Robert B  |  Overall Experience 
Rating:
5.0

Keep up the good work

Jonathan D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DRANGALA R  |  First Impressions 
Rating:
5.0

The young man on duty was very professional and helpful!! I’ll definitely refer this location to family and friends!!!

doritha d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlei N  |  First Impressions 
Rating:
5.0

My experience on yesterday was very positive with the Sales Associate who helped me with selecting the right storage space for my belongings...and again on today 8/13/22the gentlemen was extremely helpful and friendly with selecting my boxes 👌🏾

annissa s  |  First Impressions 
Rating:
5.0

Kenny in particular a standout. Thank you.

Roberto A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlene W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paula c  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful

Alisa D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nora O  |  First Impressions 
Rating:
1.0

Was not happy about rental of truck or storage had to make multiple trips to different locations to pick up equipment and storage not happy

LARRY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richelle T  |  First Impressions 
Rating:
5.0

I am so grateful for the help UHaul provided during this time. Being impacted by the flood waters is a devastating experience and the fact that UHaul provided a month free of charge is an amazing blessing. I will be a customer for life as this one action has helped our family so much! Thank you for being a business that truly cares and helps people in a time where it's hard to find kindness in the world. Well done! Facility is impeccably clean and safe and the workers are kind and efficient. Very, very grateful...thank you!

Angela D  |  First Impressions 
Rating:
5.0

You gise are amazing helping people from the flooding

Christine S  |  First Impressions 
Rating:
5.0

I in St. Louis community credit union yesterday and everyone in line about u-haul

beth h  |  First Impressions 
Rating:
5.0

Love it

Chelsea J  |  First Impressions 
Rating:
5.0

Other than the prices everything else was great

Steven K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janae B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph W  |  First Impressions 
Rating:
5.0

Absolutely amazing and friendly staff Donna was the one who helped me when I first pulled up to get my unit and she was extremely helpful and just as nice as she can be five stars😁🤩

Shelley R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tatyanna i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya N  |  Overall Experience 
Rating:
3.0

It wasn’t explained the new way to check truck in. I didn’t realize you were to take pics and go through your own self check in. I didn’t look at my text message until after I was finished with the truck. I was use to the old way to f checking truck in.

dianette m  |  First Impressions 
Rating:
5.0

This was our first experience using a storage facility and these guys have set the bar really high! We couldn’t have been more impressed. This facility is well maintained, climate controlled, spotless (thanks to Dawn) and the security is very high tech and works. They even provided us with new high security locks. Carts are provided for loading and there’s easy access to all units. We highly recommend this facility.

dominic l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohak R  |  Overall Experience 
Rating:
5.0

The staff was very helpful and got me into a building in minutes. Highly recommend!

Eric M  |  First Impressions 
Rating:
5.0

Thank you very much for the Help you have given me

Derrick S  |  First Impressions 
Rating:
5.0

The staff was very helpful

LaJoyce N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENNEN P  |  First Impressions 
Rating:
5.0

Great bunch of people, one and all!

KIRK B  |  First Impressions 
Rating:
5.0

The employees at this location are always friendly and efficient. Very much appreciated

Victor O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J  |  Overall Experience 
Rating:
5.0

The gentleman was very courteous and polite and helped me to find the exact unit that i needed.

LAWANDA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taliyah M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha B  |  Online Move In 
Rating:
4.0

Tysm Mike and jhonny..and malik

Valerie T  |  Overall Experience 
Rating:
5.0

The staff was also helpful & friendly.

PEARLIE W  |  Overall Experience 
Rating:
4.0

The staff at this location was very helpful and friendly. Unfortunately, I was not given the best directions when it came fir me to access my storage unit. Even with that, this is a good facility.

Sebrina H  |  First Impressions 
Rating:
5.0

I recommend business great service friendly reliable and courtesy to use equipment.

DIANA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon g  |  First Impressions 
Rating:
4.0

My free month was not up and I had planned on putting a few things back in storage temporarily, however you all assumed I was done and closed my account!!

Sandy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shamanique B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shamanique B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlandus W  |  Overall Experience 
Rating:
4.0

The supervisor of this office acting like a a jerk

KIM K  |  Overall Experience 
Rating:
4.0

I am so impressed with the cleanness & friendless of everyone.

PEARLIE W  |  First Impressions 
Rating:
4.0

Appreciated the bathrooms being clean through this trying time

debroah c  |  Overall Experience 
Rating:
5.0

Fast, easy, simple and reasonable.

Donald F  |  Overall Experience 
Rating:
4.0

Only thing is the storage unit has roaches and need to exterminate because I don’t and didn’t have any until I moved my stuff in

TRACY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlton H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roshonda w  |  First Impressions 
Rating:
3.0

Clearer directions about signing in would be helpful. It took me a while to locate the area to sign in.

Laura B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

debroah c  |  First Impressions 
Rating:
5.0

All the staff members are extremely friendly and helpful wouldn't go anywhere else for rentals

JOSHUA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talarra H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicola G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas B  |  Overall Experience 
Rating:
5.0

Did not like having to call in with the prompt and be told that it's a 36 minute wait just a I can ask a question. That part I didn't care for.

CECILEY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA M  |  First Impressions 
Rating:
5.0

The entire team did an amazing job in helping me set up my storage units and each time I rented a truck to move it out, they exceeded my expectations

William M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicola G  |  First Impressions 
Rating:
5.0

Great company

Daisy H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILLIS W  |  First Impressions 
Rating:
5.0

Simple and automated access. Super friendly staff. Brand new facilities.

Marc P  |  Overall Experience 
Rating:
2.0

The unit cannot hold 2 rooms of furniture as stated online there were roaches greeting us at the front door

Lakeisha M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

latoya w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence K  |  First Impressions 
Rating:
5.0

The place was packed however, the associate got me in and out , even went the extra mile to push my trailer during return when I couldn’t back it up properly. Ten star job!

Taliyah M  |  First Impressions 
Rating:
4.0

Took many times to enter building with code

ROCKNEY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlandus W  |  First Impressions 
Rating:
5.0

Everyone I worked with were helpful and very knowledgeable, friendly, and patient. Uhaul staff made my difficult move run smoother!

Monica J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lamond j  |  Overall Experience 
Rating:
5.0

I registered for a unit online as part of a truck rental. Upon move in realized the selected size was probably too small. The staff quickly and easily switched me to a bigger unit. Seamless and stress free.

Marc P  |  First Impressions 
Rating:
5.0

I

HAROLD C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUNE A  |  First Impressions 
Rating:
5.0

great staff

Virgil J  |  Overall Experience 
Rating:
5.0

My salesman gets Five Stars on everything. He was very nice, knowledgeable, did all the right things to earn my business. His Co-worker was also very nice!! An very good crew and I was very satisfied with my visit.

Harold B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie d  |  Overall Experience 
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