Agent was very courteous and professionalPAUL S.
Customer Reviews for U-Haul Storage of Othello Station
Seattle, WA 98118
(@ Graham St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph N.
Check engine light is on in the vanRodney C.
El cliente no dejó un comentario.Felipe C.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.Qingquan L.
The gas system was frustrating with the mobile system. I filled up and left it with the same amount of gas but still got charged $30 for fuelLee S.
Overcharged on what contract said……Zebulon E. | First Impressions
El cliente no dejó un comentario.HAI T.
El cliente no dejó un comentario.cherie S.
John was fantastic! He was so helpful and friendly. I've rented from this location before and would do so again. Great way to haul stuff and save wear and tear on your car.Kate W.
The experience there is always friendly and professional. The staff is great to work with and a wonderful part of the neighborhood. They put on our bike rack, it's our place for supplies, and for our occasional rental truck needs. Thank you MLK / S.Graham U-Haul Staff!DEBRA H.
El cliente no dejó un comentario.TRIFON S.
El cliente no dejó un comentario.Linh T.
El cliente no dejó un comentario.Joseph R.
The guy who checked me out didn't know how Uhaul deals with toll roads. There's a toll road half a mile away. How is that possible?Conor J.
El cliente no dejó un comentario.Nutthakarn S.
The rental process went off without a hitch. I like the use of technology the u-haul is deploying.Darrell P.
El cliente no dejó un comentario.Benjamin A.
I came to get my stuff out of storage with movers on 7.26. There was a different lock on my storage. There were no notes in the account and I was told it was because I had a different lock on it. The lock that was given to me did not fit on the storage so one of your workers, Rob sold me a lock. I had to have a worker drill the lock off while my movers were waiting. Maybe if Rob wasn't so worried about getting my phone number and asking to take me out, he could have done his job correctly.falana y. | Overall Experience
El cliente no dejó un comentario.JEFFREY J.
Took calls for two days to get them to realize I had returned it same day.Mary W.
I had reserved my U-Haul at the Interbay location in Seattle, but upon arrival I was told that the did not have a truck for me and the reservation had been changed to another location further away in Othello. This took an extra 3hours out of our day trying to get to and from Othello due to travel times and U-Hauls mistake. Now I am being charged extra for U-Haul's mistake. I was never informed that my reservation location was changed. I did not get a call, text, or email about this. I should be charged for 20miles less than what is on the receipt because that was not my decision to switch the location to a much further area. If I had known the location was switched to Othello, I would have used another company and cancelled my reservation. This was massively frustrating and inconvenient on an already long day. I will not be recommending U-Haul to anyone I know based on this experience alone. To remedy this, U-Haul will reduce my cost by the difference in mileage from the Interbay location to the Othello location and back, which doesn't even account for time/energy lost on this interaction. Please reach out to me directly at (530)305-7440.Glynn B.
El cliente no dejó un comentario.Maalim M.
Thank you so much for such a convenient and friendly uhaul experience!Keith C.
My customer service rep was excellent but they charge me for the dolly which I didn't used!AndrewBull S.
Was not greeted, stood there waiting until the 2 employees finished a personal conversation, then when he did look at me, just held out his hands for the key, then said, â€˜you have the receipt so your good to go' not in a kind what more like I was a nuisance.TERI F.
El cliente no dejó un comentario.Helen H.
El cliente no dejó un comentario.PHAT L.
La Tasha was the bomb. Great repKevin R.
nothing service was superior!!!Dennis J.
Nothing at allErrol M.
Communication needs improvement. I have already filed a customer complaint as I would like to explain what happened here. This was overall a terrible experience and made moving across the country much worse than anticipated.Preston R.
Truck had broken exhaust, right rear outer was way past the wear indicator, oil level went to add, drivers door seal whistled the whole trip ( top front) and hydro boost brakes went to emergency electrical back up twice.Kerby G.
This vehicle felt like it was on its last limb. I honestly felt danger at times, but had to finish my move. The vehicle also smelled like dog food which wasn't pleasant. I think this vehicle should be cleaned internally or possibly purchase a new truck?David B.
Awesome experience! I will use and recommend U-Haul to everyone! Also all the workers were in great moods and got me in and out quickly!JACKY L. | Overall Experience
El cliente no dejó un comentario.BettyJean W.
El cliente no dejó un comentario.Ben W.
The problem is with the central office, not the Othello Station. After receiving a call back from a scheduler and agreeing on specifics, I received an email confirming my reservation. When I showed up at the Othello Station to pick up my truck, they did not have one in the size I reserved but offered me one six feet shorter. I had to wait quite a while to talk on speakerphone to someone from the central U-Haul office, who scolded me and raised her voice, arguing that I had a truck request, not a reservation, and that I was read a disclaimer stating this when I reserved it. That was not the case, and my email stated that I had a reservation. I ended up paying laborers extra time to make multiple trips because we had a small truck. The Othello Station employees were wonderful to work with and very supportive, but they could not do much about it. When I told the movers about the problem, they said that U-Haul is the worst for this kind of thing and any other truck company is better to go with: Ryder, Penske, even Dolly.Rose G.
El cliente no dejó un comentario.Karl R.
El cliente no dejó un comentario.VishnuVardhan P.
El cliente no dejó un comentario.Bryan N.
Location as okay, however many things were wrong and still are! 1) I did the self check in thing but the person working just ran in and gave me a key, but didn't completely check me out. So when I went to return the truck after hours the app did not give me an option to return, I had to sit on hold for 30 minutes in an empty/sketchy parking lot. (Person in the phone was very Helpful though) 2) I paid for the appliance Dolly, but it was not in there. I had to run back and ask for it. 3) since the check out process was broken since I wasn't checked in correctly , I got the invoice the next day which has an extra charge I didn't ask for for â€œsafe moverâ€ insurance. So again I had to wait on hold just go get this credit back 4) now a week later I get a text saying I have unpaid invoice. But I already paid. But it it saying I owe still. But when I get to the link it says I have a credit. So now I don't know what is going on or if uhaul thinks I owe money or how to get the refund I am owed backJohn C.
El cliente no dejó un comentario.JACKY L. | First Impressions
Good customer serviceAaron L.
El cliente no dejó un comentario.Amber E.
Wipe down the windows - interior and exterior.Chris G.
Key Dropbox is kind of hard to find if you do self return. It can be in a better location with signage. And app has to be improved. It's slow.TIMUR K.
El cliente no dejó un comentario.marcie s. | Overall Experience
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.John R.
Staff at this location very informative and professional, I highly recommend them.Mohanad H.
This location failed to have the van size I reserved. Saying "we can't control when customers return the vehicles" is not an excuse. I should have received prior communication at a minimum and offered to pickup at a different location or offered multiple vehicles at the original price.Robert H.
El cliente no dejó un comentario.Abuubakkar A.
El cliente no dejó un comentario.Bo F.
El cliente no dejó un comentario.Bo F.
Well, I reserved a 10' truck almost a month ago and it wasn't available when we showed up. We used a cargo van, the guy assisting us was great, but I am extremely dissatisfied with the online booking situation. Why book a month ahead of time, take off of work and not be alerted that there wouldn't be a truck. We made the cargo van work, but it was Not the same.David K.
The lady who helped us with our reservation was great! Super friendly and making sure that we got the right trailer for our bike. And then the contact who came to deliver the trailer to us and to set it up was great, making sure that things were correctly set up and secured. Great service! Pablo and StevePablo C.
Location was easy to find and well kept....I left my car parked on premises for the duration....nothing was disturbed! Will certainly use this location in the future, if it is convenient.James H.
John and his staff always provide the best service to us. It is been a pleasure to work with them. I sm very happy and satisfy.Emma C.
An investment in fans or a.c. would benefit both staff & customers. It's hot, still air, which makes everyone more cranky. Also, there's no music playing, so you just here complaints, and heavy sighs the entire time. Two chairs for a line of customers isn't ample. I'm a disabled Veteran & standing in a slow moving line made moving day much harder. Please take care of customers & staff, U-Haul! The good stuff: Prices are reasonable. 10' truck was clean, new, and a.c. worked well. Treyvon at Othello was clutch, helping two customers simultaneously after another rep had to leave. He's knowledgeable, friendly, and very efficient - thank you!Andy P.
Horrible customer service. Rude and uncaring employees.Eric L.
DO. NOT. USE. UHAUL! YOUVE BEEN WARNED! This was the worst experience I have ever had with any company in my entire life. Still contemplating getting a lawyer tbh. I was lied to so many times. Honestly I've never EVER been more screwed over in my entire life. I ended up having to throw 2/3rds of my stuff in the trash because they refused to drop my ubox off at my apartment, then refused to let me have access to it. So yeah, F U uhaul. Over my dead body will I ever use you idiots ever again.Justin B.
El cliente no dejó un comentario.Ralph K.
El cliente no dejó un comentario.COLIN C. | First Impressions
El cliente no dejó un comentario.Mohanad H.
No complications, the way it should be.Cameron C.
Truck smelled like poop No gas, had to immediately go to gas station Attendants were rudeJoseph R.
El cliente no dejó un comentario.Mark J.
Have the truck where it was supposed to be, and don't rent dangerous vehicles, it is incredible irresponsible, I cannot express my frustrations with the experience fully, just glad to be alive without incident.Thomas R.
Please have more staff able to assist, and fix the mobile experience, I could not get it to work at all.Sam M.
El cliente no dejó un comentario.Kristen B.
El cliente no dejó un comentario.Paul N.
I would like to Thank Mr Treyveon, on his outstanding customer service, his commitment to displaying professionalism as a Uhaul employee was extremely helpful. We shall return. Thank You YOUR PRETTY PERFECT LLC.GERRI H.
El cliente no dejó un comentario.BRADLEY B.
Thank you for being professional and quick.Jenell E.
I changed my order pick up time and was charged $42/day for the most expensive daily insurance. I didn't want that. Ot was a sneaky thing to do and made me very angry.John P.
Maybe, I don't think to a person who can't speak the language well.Janet L.
El cliente no dejó un comentario.ZAN W.
El cliente no dejó un comentario.Steven I.
Owner provided EXCELLENT service!DANIEL G.
They were so fast with both renting and returning. And they were slammed! Always helpful and polite. Will always go here!Aileen G.
Checked in through the app, which said "skip the line & come directly to the side of the desk." However, the employee told me to wait in line anyways. 25 minutes later, I get to the front of the line and was handed the keys. Enormous waste of time.Kenneth A.
The employee working, December Holiday, was fantastic. Accommodating, funny, and made the experience not a dragRyan W.
Move your vehicles around instead of having your customers rearrange their entire schedules and pay more for gasCASSY R.
Best Manager (John) And Bes Customer Service! 💯👍🏽😃ANICETO C.
I arrived early to pick up a rental and yet there were several customers already ahead of me. Despite the line, the uhaul representative was professional and efficient. Please be sure to acknowledge him for providing excellent service.Sederis W.
Overall, there were miscommunications and it was a busy weekend with it being the end of the month. I didn't feel my needs were taken care of but it got the job done regardless.Allison H.
I signed up for pick up my truck upon arrival and truck wasn't ready. I was 30 minutes delayed and almost got canceled from what truck was for due to delay. I was on verge of tears because we were using to get things from my grandparents' home who have both passed on. Worker Rob took excellent care of us but he shouldn't have had to. We weren't supposed to have to wait.MARISSA G.
Make sure all storage areas are properly lighted and electrical issues addressed in a timely matter.RESSA W.
Give the customer the vehicle they had reserved, and don't gaslight them with "oh but you ordered a truck" No I DIDN'T, I ordered a VAN, that's the only reason I came this far south, y'all are taking advantage of my desperation hereKayla K.
JOHN STEVENS AND ADRIAN AVENA WERE PHENOMENAL WHEN I WAS BEING HELPED WITH MY RENTAL!ALEX J.
The woman who was there on Sunday was wonderful. I had some difficulties picking up the van due to the online verification process but she really knew her stuff and let me know what to expect. Drop off was also very easy. I also confused about the return process though since after I returned the van I saw that on my U-haul account online it looked like I was supposed to check out online when I returned the van which I didn't. I also hadn't received a receipt that evening about the U-haul I returned, so I panicked and ended up calling the main HQ helpline which took forever to get ahold of someone. They re-assured me but the whole process was really stressful. I would highly recommend this U-haul location however, I feel unsure if I really want to go through U-haul again because of the difficulty picking up the van as well as the confusing return process.Elaine H.
El cliente no dejó un comentario.Erica M.
El cliente no dejó un comentario.christopher A.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Man W.
The front desk associate was friendly, efficient, professional. Didn't catch the name. Great work.ABDIRASHID Y.
Despite arriving around 6:52 PM the staff told me I would need to use the night checkout because they were closing soon. In other words, they didn't want to help me because they would have had to stay a few extra minutes. So, I attempted to use the app to return the truck but it repeatedly timed out. After a frustrating 1-hour experience I left the keys without checking out via the app and had to call the 1-800 number this morning in order to ensure the truck was properly checked in and I wasn't charged extra. It was a terrible experience.Michael F.
Slow check-in process. Staff closed shop before their stated close time.JULIUS S.
The equipment always has a dirty truck bed and an interior that needs vacuumed or have dust and other contaminants wiped down inside. Waiting at the drop off location to return the truck was slow and I had to go inside the building twice to try and return the truck. The staff is nice and helpful but service is slow I suspect due to being short staffed.Mark B.
The two ladies that helped us at the counter are fantastic!Gary F.
Historically, I have always found the Othello Rainier to be above and beyond other Uhaul offices in its customers service. This time I was made to wait for nearly 20 minutes to even talk to someone. There were simply not enough employees for the level of business on a Saturday and Sunday morning.Doug C.
El cliente no dejó un comentario.Alex B.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Aaron K.
John at this location is awesome and he was extremely helpful and kind getting me setup with a storage unit.Cristopher A. | First Impressions
Othello Station Uhaul is the best. Especially the manager he goes above and beyond with customer service. Thank you Othello StationFriday W. | Overall Experience
El cliente no dejó un comentario.GERALD H. | Overall Experience
El cliente no dejó un comentario.DANILO V. | Overall Experience
Customer service is the best.Friday W. | First Impressions
Customer service is beyond the best. Definitely the number one U-Haul and employee(s) I've been able to rent from, both trucks and storage.Dane J. | Overall Experience
Excellent staff very helpful ,carts are available when I needed them big plus. Thank you so much U-HaulMarcus J. | Overall Experience
John and his workers were so kind and he went above and beyond when someone stole my wallet. Everything I needed he saw that it got done. Thank you so much.Grace G. | Overall Experience
John, I think he is the manager, was very helpful and professional.Daryl S. | First Impressions
El cliente no dejó un comentario.Brian B. | Overall Experience
Had multiple issues with the rental vehicles from your company. First vehicle had a broken gas line had to return it unload it into another vehicle. Second vehicle would not drive straight it had a crooked front wheel turned right by itself had to return it unload to another vehicle. Third vehicle kept getting warning lights on the dashboard twice the vehicle would overrev requiring us to pull over and stop the oil pressure gage would peg out when I checked the oil it was sludge had to add oil twice along the way. We are very disappointed and exhausted from the trip would like to be compensated for our troubles. Gracias.DERRICK D. | First Impressions
John who helped me throughout my stay there was always very respectful and helpful in anyway he could to make my stay and items taken care of and pleasant to interact with. Thank you John for making this a great experience. GRACE2UKENNETH J. | Overall Experience
Not enough utility carts at this facility.Marcus J. | First Impressions
Someone stole my wallet at your storage unit In Othello.Grace G. | First Impressions
Service was outstanding.Janice Y. | First Impressions
El cliente no dejó un comentario.Michael M. | First Impressions
Great team! Super helpful and kind.Brian B. | Overall Experience
Service was excellent. This place is great.Brian B. | First Impressions
¡Gracias!Vechel P. | Overall Experience
Too many homeless people laying near the entrance to your storage unit. Not good.. Michael was excellent. Richard was also great.Fay C. | First Impressions
Your staff are friendly especial Jenny and Megan and helpfulestrella N. | First Impressions
El cliente no dejó un comentario.Cole H. | First Impressions
Went above and beyond to help sort out my unusual situation with a cross-border move from Canada, willing to accommodate unexpected changes.IGOR K. | First Impressions
El cliente no dejó un comentario.Rebekah D. | Overall Experience
El cliente no dejó un comentario.emma c. | First Impressions
El cliente no dejó un comentario.Jennifer H. | First Impressions
Customer service rep John is very knowledgeable, friendly, helpful , excellent customer service skills. He goes over and beyond to meet customers' needs and exceeds expectations. Our house recently burned and John's sincere and excellent customer service skills just made it easier. Thank you so much John. I wish all customer service representatives were more like John. Bless your kind and loving heart John the Customer Service Representative at the Martin Luther King Way South Uhaul Center. Irene CarlosIrene C. | First Impressions
El cliente no dejó un comentario.Edward A. | First Impressions
John is a top notch manager. Great customer service From all the staff. I actually joked with John during move out about how I would miss my trips there ... but I have room for all my stuff now ..Kristopher K. | Overall Experience
Great service. Am so far very happy with this choice.Brian B. | First Impressions
Never had any issues and the staff was always very helpful.Kenneth M. | Overall Experience
El cliente no dejó un comentario.Mika F. | Overall Experience
GraciasSamantha M. | Overall Experience
Great storageJulious B. | Overall Experience
Good people and Excellent customer Services.Gelcha A. | First Impressions
El cliente no dejó un comentario.Dylan T. | Online Move In
John Stevens makes sure all his customers receive the best service.Dennis M. | Overall Experience
El cliente no dejó un comentario.PAULO I. | First Impressions
El cliente no dejó un comentario.Detric J. | Overall Experience
El cliente no dejó un comentario.REGINA K. | Overall Experience
El cliente no dejó un comentario.JASON G. | Overall Experience
El cliente no dejó un comentario.Andrew B. | Overall Experience
Great Service’s good customer service really appreciate the kindness and awareness of my needsKENNETH J. | First Impressions
El cliente no dejó un comentario.Chester M. | Overall Experience
My complaint is with customer service after hours, not very helpful at all when I couldn't get into my unit. I found out today they could have transferred me to the store manager for assistance.REGINA K. | First Impressions
El cliente no dejó un comentario.Chiquita C. | Overall Experience
El cliente no dejó un comentario.Jingcheng Y. | Overall Experience
El cliente no dejó un comentario.Chester M. | First Impressions
El cliente no dejó un comentario.Mark B. | Overall Experience
Very good employees working there. John helped me out when there was a miscommunication with corporate and he fixed it on the spot and the other employees are considerate and well mannered and very helpful to myself and other customers. Would do business with them there again.Clay H. | Overall Experience
Both Kimberly & John were extremely helpful & friendly. Thank You for being so nice, polite & helpful Kimberly & John!Dennis M. | First Impressions
Later hours would be helpful.Katrina D. | Overall Experience
I had a wonderful experience!glenda P. | Overall Experience
Everyone was helpful and courteous. Never lost Being professionalClay H. | First Impressions
I appreciated the helpfulness of the staff.Richard R. | Overall Experience
GM John Stevens is awful and the main reason I'll be sure to tell people NEVER to come here. Y'all suckCasey R. | Overall Experience
Jenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.Rachel H. | Overall Experience
Jenny was great! Very helpful and kind. The other employees were also helpful tooJeff H. | First Impressions
The manager John was extremely helpful and knowledgeable and courteous to work with.michael c. | Overall Experience
GraciasDelbert M. | Overall Experience
I Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!Bryan W. | First Impressions
The location is small for the amount of customers they get but everyone was friendly and very accommodating that my time with them was extremely stress free!Mary Elissa P. | Overall Experience
Staff was extremely knowledgeable and the owner went above and beyond to help clear my truck. ¡Gracias!Jesus P. | First Impressions
Great service!Meagan Q. | Overall Experience
Super nice. Understaffed, but the employees do their best.Angelicia C. | Overall Experience
These questions are not very relevant to u boxesSteve P. | Overall Experience
Helped me set up my UBox delivery from Washington DC. Very smooth and get serviceEric O. | Overall Experience
Very friendly staff!Mason S. | First Impressions
My U-box was delivered to my home. I was told the day before delivery that the driver would call me 30 minutes prior to arriving but she never did. That was a little frustrating but she did apologize.Kristy C. | Overall Experience
Would need a elevator for disabled customers .karen s. | Overall Experience
The staff who dropped off and picked up my U-Box were very friendly, helpful, and professional.Lukas L. | Overall Experience
Friendly and helpful staff who made the visit easy.Bradley L. | Overall Experience
Staff were very helpful. They quickly positioned my U-box for convenient unloading.David H. | Overall Experience
Staff was always extremely helpful. Storage unit and building was well maintained and very clean. The only thing I would suggest to change is longer access hours (without having to pay extra).Cayan B. | Overall Experience
John and his team are the BEST people I’ve worked with in decades of moving with U-Haul and, I have moved a lot over the years. 3 years ago I swore never to use them again,,,glad I changed my mind, TYStacey B. | Overall Experience
Staff was very courteous and efficient.michael c. | Reservación
After over two hours at the Rainier store, where the employees were kind but seemingly untrained and significantly understaffed, John and the rest of the team at the SE Seattle location were amazing.EMILY W. | Overall Experience
Good peopleTracy B. | Overall Experience
Storage unit worked great!caitlin r. | Overall Experience
U-haul is the most TERRIBLE company - I will never work with you again!Kelly W. | Overall Experience
Like the staff. Convenient location and rental vehicles are always clean and good condition.Josephine G. | Overall Experience
Had the storage unit for several years, there were a few issues with payments they did not receive. Once it was sent to collections and I had no idea until I received a letter. They need more staff.YVONNE M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!