This location failed to have the van size I reserved. Saying "we can't control when customers return the vehicles" is not an excuse. I should have received prior communication at a minimum and offered to pickup at a different location or offered multiple vehicles at the original price.
Robert H.Customer Reviews for U-Haul Storage of Othello Station
Testimonials From Recent Customers
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Well, I reserved a 10' truck almost a month ago and it wasn't available when we showed up. We used a cargo van, the guy assisting us was great, but I am extremely dissatisfied with the online booking situation. Why book a month ahead of time, take off of work and not be alerted that there wouldn't be a truck. We made the cargo van work, but it was Not the same.
David K.The lady who helped us with our reservation was great! Super friendly and making sure that we got the right trailer for our bike. And then the contact who came to deliver the trailer to us and to set it up was great, making sure that things were correctly set up and secured. Great service! Pablo and Steve
Pablo C.Location was easy to find and well kept....I left my car parked on premises for the duration....nothing was disturbed! Will certainly use this location in the future, if it is convenient.
James H.John and his staff always provide the best service to us. It is been a pleasure to work with them. I sm very happy and satisfy.
Emma C.An investment in fans or a.c. would benefit both staff & customers. It's hot, still air, which makes everyone more cranky. Also, there's no music playing, so you just here complaints, and heavy sighs the entire time. Two chairs for a line of customers isn't ample. I'm a disabled Veteran & standing in a slow moving line made moving day much harder. Please take care of customers & staff, U-Haul! The good stuff: Prices are reasonable. 10' truck was clean, new, and a.c. worked well. Treyvon at Othello was clutch, helping two customers simultaneously after another rep had to leave. He's knowledgeable, friendly, and very efficient - thank you!
Andy P.Horrible customer service. Rude and uncaring employees.
Eric L.DO. NOT. USE. UHAUL! YOUVE BEEN WARNED! This was the worst experience I have ever had with any company in my entire life. Still contemplating getting a lawyer tbh. I was lied to so many times. Honestly I've never EVER been more screwed over in my entire life. I ended up having to throw 2/3rds of my stuff in the trash because they refused to drop my ubox off at my apartment, then refused to let me have access to it. So yeah, F U uhaul. Over my dead body will I ever use you idiots ever again.
Justin B.No complications, the way it should be.
Cameron C.Truck smelled like poop No gas, had to immediately go to gas station Attendants were rude
Joseph R.Have the truck where it was supposed to be, and don't rent dangerous vehicles, it is incredible irresponsible, I cannot express my frustrations with the experience fully, just glad to be alive without incident.
Thomas R.Please have more staff able to assist, and fix the mobile experience, I could not get it to work at all.
Sam M.I would like to Thank Mr Treyveon, on his outstanding customer service, his commitment to displaying professionalism as a Uhaul employee was extremely helpful. We shall return. Thank You YOUR PRETTY PERFECT LLC.
GERRI H.Thank you for being professional and quick.
Jenell E.I changed my order pick up time and was charged $42/day for the most expensive daily insurance. I didn't want that. Ot was a sneaky thing to do and made me very angry.
John P.Maybe, I don't think to a person who can't speak the language well.
Janet L.Owner provided EXCELLENT service!
DANIEL G.They were so fast with both renting and returning. And they were slammed! Always helpful and polite. Will always go here!
Aileen G.Checked in through the app, which said "skip the line & come directly to the side of the desk." However, the employee told me to wait in line anyways. 25 minutes later, I get to the front of the line and was handed the keys. Enormous waste of time.
Kenneth A.The employee working, December Holiday, was fantastic. Accommodating, funny, and made the experience not a drag
Ryan W.Move your vehicles around instead of having your customers rearrange their entire schedules and pay more for gas
CASSY R.Best Manager (John) And Bes Customer Service! 💯👍🏽😃
ANICETO C.I arrived early to pick up a rental and yet there were several customers already ahead of me. Despite the line, the uhaul representative was professional and efficient. Please be sure to acknowledge him for providing excellent service.
Sederis W.Overall, there were miscommunications and it was a busy weekend with it being the end of the month. I didn't feel my needs were taken care of but it got the job done regardless.
Allison H.I signed up for pick up my truck upon arrival and truck wasn't ready. I was 30 minutes delayed and almost got canceled from what truck was for due to delay. I was on verge of tears because we were using to get things from my grandparents' home who have both passed on. Worker Rob took excellent care of us but he shouldn't have had to. We weren't supposed to have to wait.
MARISSA G.Make sure all storage areas are properly lighted and electrical issues addressed in a timely matter.
RESSA W.Give the customer the vehicle they had reserved, and don't gaslight them with "oh but you ordered a truck" No I DIDN'T, I ordered a VAN, that's the only reason I came this far south, y'all are taking advantage of my desperation here
Kayla K.JOHN STEVENS AND ADRIAN AVENA WERE PHENOMENAL WHEN I WAS BEING HELPED WITH MY RENTAL!
ALEX J.The woman who was there on Sunday was wonderful. I had some difficulties picking up the van due to the online verification process but she really knew her stuff and let me know what to expect. Drop off was also very easy. I also confused about the return process though since after I returned the van I saw that on my U-haul account online it looked like I was supposed to check out online when I returned the van which I didn't. I also hadn't received a receipt that evening about the U-haul I returned, so I panicked and ended up calling the main HQ helpline which took forever to get ahold of someone. They re-assured me but the whole process was really stressful. I would highly recommend this U-haul location however, I feel unsure if I really want to go through U-haul again because of the difficulty picking up the van as well as the confusing return process.
Elaine H.The front desk associate was friendly, efficient, professional. Didn't catch the name. Great work.
ABDIRASHID Y.Despite arriving around 6:52 PM the staff told me I would need to use the night checkout because they were closing soon. In other words, they didn't want to help me because they would have had to stay a few extra minutes. So, I attempted to use the app to return the truck but it repeatedly timed out. After a frustrating 1-hour experience I left the keys without checking out via the app and had to call the 1-800 number this morning in order to ensure the truck was properly checked in and I wasn't charged extra. It was a terrible experience.
Michael F.Slow check-in process. Staff closed shop before their stated close time.
JULIUS S.The equipment always has a dirty truck bed and an interior that needs vacuumed or have dust and other contaminants wiped down inside. Waiting at the drop off location to return the truck was slow and I had to go inside the building twice to try and return the truck. The staff is nice and helpful but service is slow I suspect due to being short staffed.
Mark B.The two ladies that helped us at the counter are fantastic!
Gary F.Historically, I have always found the Othello Rainier to be above and beyond other Uhaul offices in its customers service. This time I was made to wait for nearly 20 minutes to even talk to someone. There were simply not enough employees for the level of business on a Saturday and Sunday morning.
Doug C.December was such a joy!!! She was so friendly, patient, knowledgeable, and helpful with my truck rental. Her colleague, Quentin, was also greatâ€"he was quick to assist in processing the truck return. The energy there is positive and customer focused. I'm definitely going to be a return customer!
Davy K.Cool
Kibrom Y.The manager said we could call later in the day to add a driver. When we did we were required to come in. Otherwise this was a great experience.
Elizabeth R.Have more staff so it doesn't take so long.
Diane S.I believe the person helping me was John. He was FABULOUS. Really made my day because he was so personable and understanding. Really appreciated his service and care! ¡Gracias!
Sarah L.Good job, U-Haul Storage of Othello Station.
Katie S.The person who checked me out and then back in was both courteous and professional. Truly made the whole experience positive.
Charles H.Make it cheaper. I paid 110$ for 32 miles and 4 hours. Thats too expensive. You should give some free miles. After all Uhaul to house amd back itself goes to 10 miles.
Aditya K.Best customer service area from the Manager John any time do you need a rental referral to that location 👏🏽😀
ANICETO C.I had a very poor experience at the uhaul at 6403 MLK St in Seattle, WA. When I arrived I was told that there was no truck available for me, despite that I had made my reservation a month earlier. I asked the sales associate to call other stores in the area and we finally found an alternative truck (a smaller size truck) for me to use, about 7 miles south of that location. The other associate then figured out that there was an unclaimed truck in the “back lot,†and the two associates were about to bring the truck out front for me to use. During this whole time, both sales associates seemed incredibly upset and overwhelmed, and repeatedly said how they didn't know the inventory of the trucks in the lot. I understand it's a busy time of the month, and luckily I drove away with a truck in hand, but I did not get any of the extra equipment that I paid for, and was told I would then get a “courtesy refund†for the equipment that I didn't get in the first place. I will be following up with U-Haul directly to receive a full refund for this rental, as this experience is unacceptable.
Darrah T.Fast service and a great truck. Looking forward to getting some propane from you!
Taifa H.Nothing. 👌🏽 The Manager John has the best customer service.!😃👌🏽
ANICETO C.Nothing.because John the manager is really helpful and best customer service. Best Location in the area 100
ANICETO C.Thanks for making it easy.
Harold F A.No improvements- December Holiday (acting manager) was extremely helpful, friendly, and a joy to interact with! Someone give her a raise!
Saima H.GM was great.
Jessica L.Great customer service!
Alexander O.John at this location is awesome and he was extremely helpful and kind getting me setup with a storage unit.
Cristopher A. | First ImpressionsJohn at this location is amazingly helpful. Best uhaul experience I've ever had.
Cristopher A.I like renting from U-Haul they're very flexible with their equipment they always seem to have what I need in the workers are very nice and patient good customer service. Thanks U-Haul for being there for my family and myself.
RAVIA B.It takes too long to rent and return the trucks. Why is the key return so hard to find?
JULIUS S.Very nice service!!!
Siarhei H.December Holiday was extremely friendly and helpful! ¡Gracias!
Brent S.I was overcharged for gas when I returned it with more than when I started.
DANIEL S.Gas smell in cab.
Adam K.We are very satisfied of the service provided by John. We are one of the customers that rent the van every Monday and he always ensure that we got the one with the sliding door for our easy access.
Emma C.The people Who work there were really nice and helpful. I would use them each time I move.
Kim H.Staff very nice and easy going
mary B.Othello Station Uhaul is the best. Especially the manager he goes above and beyond with customer service. Thank you Othello Station
Friday W. | Overall ExperienceCustomer service is the best.
Friday W. | First ImpressionsCustomer service is beyond the best. Definitely the number one U-Haul and employee(s) I've been able to rent from, both trucks and storage.
Dane J. | Overall ExperienceExcellent staff very helpful ,carts are available when I needed them big plus. Thank you so much U-Haul
Marcus J. | Overall ExperienceJohn and his workers were so kind and he went above and beyond when someone stole my wallet. Everything I needed he saw that it got done. Thank you so much.
Grace G. | Overall ExperienceJohn, I think he is the manager, was very helpful and professional.
Daryl S. | First ImpressionsHad multiple issues with the rental vehicles from your company. First vehicle had a broken gas line had to return it unload it into another vehicle. Second vehicle would not drive straight it had a crooked front wheel turned right by itself had to return it unload to another vehicle. Third vehicle kept getting warning lights on the dashboard twice the vehicle would overrev requiring us to pull over and stop the oil pressure gage would peg out when I checked the oil it was sludge had to add oil twice along the way. We are very disappointed and exhausted from the trip would like to be compensated for our troubles. Gracias.
DERRICK D. | First ImpressionsJohn who helped me throughout my stay there was always very respectful and helpful in anyway he could to make my stay and items taken care of and pleasant to interact with. Thank you John for making this a great experience. GRACE2U
KENNETH J. | Overall ExperienceNot enough utility carts at this facility.
Marcus J. | First ImpressionsSomeone stole my wallet at your storage unit In Othello.
Grace G. | First ImpressionsService was outstanding.
Janice Y. | First ImpressionsGreat team! Super helpful and kind.
Brian B. | Overall ExperienceService was excellent. This place is great.
Brian B. | First Impressions¡Gracias!
Vechel P. | Overall ExperienceToo many homeless people laying near the entrance to your storage unit. Not good.. Michael was excellent. Richard was also great.
Fay C. | First ImpressionsYour staff are friendly especial Jenny and Megan and helpful
estrella N. | First ImpressionsWent above and beyond to help sort out my unusual situation with a cross-border move from Canada, willing to accommodate unexpected changes.
IGOR K. | First ImpressionsCustomer service rep John is very knowledgeable, friendly, helpful , excellent customer service skills. He goes over and beyond to meet customers' needs and exceeds expectations. Our house recently burned and John's sincere and excellent customer service skills just made it easier. Thank you so much John. I wish all customer service representatives were more like John. Bless your kind and loving heart John the Customer Service Representative at the Martin Luther King Way South Uhaul Center. Irene Carlos
Irene C. | First ImpressionsJohn is a top notch manager. Great customer service From all the staff. I actually joked with John during move out about how I would miss my trips there ... but I have room for all my stuff now ..
Kristopher K. | Overall ExperienceGreat service. Am so far very happy with this choice.
Brian B. | First ImpressionsNever had any issues and the staff was always very helpful.
Kenneth M. | Overall ExperienceGracias
Samantha M. | Overall ExperienceGreat storage
Julious B. | Overall ExperienceGood people and Excellent customer Services.
Gelcha A. | First ImpressionsJohn Stevens makes sure all his customers receive the best service.
Dennis M. | Overall ExperienceGreat Service’s good customer service really appreciate the kindness and awareness of my needs
KENNETH J. | First ImpressionsMy complaint is with customer service after hours, not very helpful at all when I couldn't get into my unit. I found out today they could have transferred me to the store manager for assistance.
REGINA K. | First ImpressionsVery good employees working there. John helped me out when there was a miscommunication with corporate and he fixed it on the spot and the other employees are considerate and well mannered and very helpful to myself and other customers. Would do business with them there again.
Clay H. | Overall ExperienceBoth Kimberly & John were extremely helpful & friendly. Thank You for being so nice, polite & helpful Kimberly & John!
Dennis M. | First ImpressionsLater hours would be helpful.
Katrina D. | Overall ExperienceI had a wonderful experience!
glenda P. | Overall ExperienceEveryone was helpful and courteous. Never lost Being professional
Clay H. | First ImpressionsI appreciated the helpfulness of the staff.
Richard R. | Overall ExperienceGM John Stevens is awful and the main reason I'll be sure to tell people NEVER to come here. Y'all suck
Casey R. | Overall ExperienceJenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.
Rachel H. | Overall ExperienceJenny was great! Very helpful and kind. The other employees were also helpful too
Jeff H. | First ImpressionsThe manager John was extremely helpful and knowledgeable and courteous to work with.
michael c. | Overall ExperienceGracias
Delbert M. | Overall ExperienceI Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!
Bryan W. | First ImpressionsThe location is small for the amount of customers they get but everyone was friendly and very accommodating that my time with them was extremely stress free!
Mary Elissa P. | Overall ExperienceStaff was extremely knowledgeable and the owner went above and beyond to help clear my truck. ¡Gracias!
Jesus P. | First ImpressionsGreat service!
Meagan Q. | Overall ExperienceSuper nice. Understaffed, but the employees do their best.
Angelicia C. | Overall ExperienceThese questions are not very relevant to u boxes
Steve P. | Overall ExperienceHelped me set up my UBox delivery from Washington DC. Very smooth and get service
Eric O. | Overall ExperienceVery friendly staff!
Mason S. | First ImpressionsMy U-box was delivered to my home. I was told the day before delivery that the driver would call me 30 minutes prior to arriving but she never did. That was a little frustrating but she did apologize.
Kristy C. | Overall ExperienceWould need a elevator for disabled customers .
karen s. | Overall ExperienceThe staff who dropped off and picked up my U-Box were very friendly, helpful, and professional.
Lukas L. | Overall ExperienceFriendly and helpful staff who made the visit easy.
Bradley L. | Overall ExperienceStaff were very helpful. They quickly positioned my U-box for convenient unloading.
David H. | Overall ExperienceStaff was always extremely helpful. Storage unit and building was well maintained and very clean. The only thing I would suggest to change is longer access hours (without having to pay extra).
Cayan B. | Overall ExperienceJohn and his team are the BEST people I’ve worked with in decades of moving with U-Haul and, I have moved a lot over the years. 3 years ago I swore never to use them again,,,glad I changed my mind, TY
Stacey B. | Overall ExperienceStaff was very courteous and efficient.
michael c. | ReservaciónAfter over two hours at the Rainier store, where the employees were kind but seemingly untrained and significantly understaffed, John and the rest of the team at the SE Seattle location were amazing.
EMILY W. | Overall ExperienceGood people
Tracy B. | Overall ExperienceStorage unit worked great!
caitlin r. | Overall ExperienceU-haul is the most TERRIBLE company - I will never work with you again!
Kelly W. | Overall ExperienceLike the staff. Convenient location and rental vehicles are always clean and good condition.
Josephine G. | Overall ExperienceHad the storage unit for several years, there were a few issues with payments they did not receive. Once it was sent to collections and I had no idea until I received a letter. They need more staff.
YVONNE M. | Overall Experience