Customer Reviews for U-Haul Storage of Othello Station

3928 comentarios

6403 Mlk Jr Wy S   Seattle, WA 98118
(@ Graham St)

(206) 723-1685

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(206) 723-1685

6403 Mlk Jr Wy S
Seattle, WA 98118
(@ Graham St)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dharmesh T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yorm A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL T. 
Clasificación:
5.0

Quick, friendly and knowledgeable staff. There's no long wait time when picking up a rental. You're in then you're right out.

DAVID A. 
Clasificación:
5.0

Hitched the trailer for me & checked the lights. Helpful & friendly.

Tony B. 
Clasificación:
4.0

More employees to assist with long lines

Markia B. 
Clasificación:
2.0

Extraordinarily long wait.

HANNAH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN N. 
Clasificación:
5.0

I believe it was Jon Stevens who helped me. He has helped me before and is awesome! Always nice and attentive! Thanks, Jon!!

LESLIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMAA T. 
Clasificación:
1.0

Absolutely terrible experience. Personnel were friendly and the vehicle was fine, but the booking system sent me to the right location where there were NO vehicles for me to rent. I had to drive another 30 minutes to the next location to rent a vehicle. Really frustrating.

Robert A. 
Clasificación:
2.0

Hire more people. We waited 30 minutes in line to pick up a reserved van.

Shari W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linh T. 
Clasificación:
5.0

Nothing, everything was good.

Jasmine B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaritza V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo C. 
Clasificación:
4.0

Contact me if you are going to cancel my reservation - make it clear that if you are going to be late, you can push your reservation forward - you took my credit card so I assume at that point that my reservation is guaranteed. Moving is extremely stressful - you know this - so why possibly leave customers in a lurch if something unexpected happens and they can't make their rental reservation time online? Also, I reported through the app you use to do your own returns that I had been told if I didn't open or use the pads, I could be refunded. No one bother to review and correct that. It's just $5 but would have shown me you care about me as a customer and are trying to offer great service.

Opokua O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORDELL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNIE S. 
Clasificación:
4.0

Wish the agent who helped me to check-in was more helpful and kind. He was getting off the shift and didn't take care of me much. All other agents were super kind though.

Alex K. 
Clasificación:
5.0

Both check-in and checkout were handled beautifully. The guys were friendly and helpful, the shop clean and organized. One of the reasons I chose this location was the 5-star rating I saw online. The stars were right--this place didn't disappoint!

CHRISTOPHER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

I'm not sure of the guy who helped me in the mlk and Othello store but he's real friendly and does a good job I vote for him

BADI K. 
Clasificación:
5.0

Great experience, excellent customer service

Brian R. 
Clasificación:
5.0

The pickup process was good. Delivery had all sorts of problems. This survey doesn't ask about that, but should. Delivery was 8 days beyond the "guaranteed" dlate and both UHaul locations blame the other and differ on what should be credited and by whom. The delivery office also had very poor communication with the shipper UHaul selected such that my UBox was "lost" for almost a week.

Kevin J. 
Clasificación:
5.0

This location is always so friendly and helpful! Would recommend to rent from here to anyone!

Danielle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

kris L. 
Clasificación:
5.0

Thank you John. Job well done!

William C. 
Clasificación:
1.0

Your price is too high , my bill started at $39 and i ended up paying $116 and i only used the truck for less than 20 miles. Staff were nice ,

HUSHAM NEAMAH A. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA ANN F. 
Clasificación:
5.0

John and his staff were FANTASTIC! Very polite, patient, and accomadting! John worked with me and helped me through my hiccups. His demeanor was always gentle and polite! Take a page on customer service out of his book!

ERIC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin F. 
Clasificación:
5.0

Overall great experience I will not know whether my household items arrived safely for a few months. Paul was great at playing tetris to maximize the amount of space in the U-box.

Stephanie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONTESSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krishna T. 
Clasificación:
5.0

Thanks for making my project easy

Bradley B. 
Clasificación:
5.0

This location is very efficient. The people working the counter were friendly but fast and didn't waste time chit chatting with customers, but maintained a friendly but industrious posture. The return was very fast and it took a total of maybe 8 to 10 minutes. I might make this my default location for renting equipment. TY

MATTHEW C. 
Clasificación:
4.0

Since I had to wait longer than half an hour to be helped , additional staff would be ideal because there was only one person behind the counter at the time I was in the location. Otherwise very helpful staff and very professional.

GENARO G. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANDREW JOSEPH G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

The manager of the Othello Station really went above and beyond to make my experience easy and pleasant. He was extremely kind and courteous; moving is never a fun experience but he actually made this good for me. ¡Gracias!

Paul A. 
Clasificación:
5.0

Good people and Excellent customer Services.

Gelcha A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY G. 
Clasificación:
5.0

This location is always very helpful and does an awesome job. There may be a wait time, given the smaller number of staff, so just arrive early for your time. I highly recommend this Uhaul location to anyone in the Seattle area.

Mallory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Like renting from this location!

RICKIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER G. 
Clasificación:
3.0

There should be boards or sign posts and instructions for 1. Where the guest parking is? 2. How exactly to put the keys in the dropbox?

VARUN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA H. 
Clasificación:
5.0

You were so nice and beautiful. Thank you for providing this valuable service to the community!

Solona S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
5.0

Best customer care by John💯

ANICETO C. 
Clasificación:
5.0

Best place to rent a truck in Seattle and John the best customer service. 💯

ANICETO C. 
Clasificación:
5.0

The best customer service from John and the best Uhaul place in Seattle to rental a truck. 💯

ANICETO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan T.  |  Online Move In 
Clasificación:
5.0

John Stevens the manager at the UHaul in south Seattle off MLK blvd is one of the most professional people I have had the pleasure to interact with in my job in construction management. His customer service and attitude is unparalleled. You guys are very fortunate to have him as a manager representing UHaul in Seattle!!!

brandon N. 
Clasificación:
5.0

Great experience! There isn't really anything that would need improvement. It is spot on as is.

Frank S. 
Clasificación:
5.0

Nothing... Everything went smooth from the packing , to the shipping, to the delivery.

Leonard L. 
Clasificación:
4.0

Great owner. Thanks for taking care of the trailer not being clean when I picked it up

Roger L. 
Clasificación:
5.0

John Stevens makes sure all his customers receive the best service.

Dennis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULO I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER JAME B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RILEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cuong N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Detric J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINA K.  |  Overall Experience 
Clasificación:
5.0

The truck was clean and in good shape but had been smoked in previously and smelled like smoke and air freshener.

Brook N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

The Uhaul was great knowledgeable and great to work with.

CHARLES S. 
Clasificación:
5.0

Great people!!!

Hiram S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELSE K. 
Clasificación:
4.0

I did not know the check in process prior to arriving. Please make it clearer that another contact or passport or lease agreement will be needed. Also that I will need to take photos of license self etc prior to leaving. This all led to a time crunch I was not expecting. I thought I would pick up the keys and go.

Ross M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B.  |  Overall Experience 
Clasificación:
2.0

I selected self-pickup and when I arrived the truck wasn't ready. It was parked in the back lot and the pads and dollies I ordered weren't in the truck as I expected. After searching for the truck and finding it I went to ask for the keys, and instead of apologizing for not having it ready, the employee chastised me in front of other customers for not heeding the "employees only beyond this point" sign (which, admittedly I didn't see). How did he know? He knew the truck wasn't ready and that for me to see it I had to go back there. He then shoves the key at me and says "ok now I give you permission to go back there". Very unprofessional and I probably won't do business with Uhaul for a while after this.

John T. 
Clasificación:
5.0

Great Service’s good customer service really appreciate the kindness and awareness of my needs

KENNETH J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison P. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

I was very impressed and relieved in jow easily and efficient the whole process was. First was the person who helped me on the phone, the pick up and drop off were both both amazingly efficient and friendly. Thank you!!

Erin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Niwat S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chester M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel N. 
Clasificación:
5.0

Nothing at all!

DAUD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER V. 
Clasificación:
5.0

I used the online pick up and drop off. The staff was able to answer questions and saved me a lot of time.

GERALD SCOTT T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKIE B. 
Clasificación:
5.0

The personnel were so nice! I really appreciated them helping me out with getting the moving truck.

Brianna P. 
Clasificación:
5.0

Trailer was dirty, some mud and small amount of leaves. It was raining, and the trailer leak, so our stuff got wet.

Carlos R. 
Clasificación:
5.0

We drove over 2 hours to get here. A restroom would have been nice. We realize with covid they are closed, but ....

DALE L H. 
Clasificación:
1.0

Address the issue I did not receiving a receipt share it with Staff but he act as if it was OK this time. Didn't feel he was committed to serving me as a customer with my best interest at hand.

KENNETH J. 
Clasificación:
3.0

Single worker was on the phone and did not address us or other customers until several minutes after we/ they had arrived.

Levi J. 
Clasificación:
5.0

My visit was flawless

Gregory A. 
Clasificación:
1.0

I am still waiting for my $50 reservation guarantee reimbursement as the truck was late getting to the location. I was also charged $10 for furniture pads which I had not used. It's been a week and I still have yet to be reimbursed $60 and I am continually told that it's a technical issue and that the location is waiting for a response back from tech support. I will be telling friends and family to not count on Uhaul to honor it's advertised guarantees and I will be looking elsewhere for truck rentals in the future.

Tyrell H. 
Clasificación:
4.0

The sales manager was very helpful even through this situation was a bit tricky. The reservation that I placed got my order wrong and gave me a 10'' instead of the 15", It screwed me as I had to ask extra friends to bring their trucks as I couldn't fit everything in a 10".

ROBERTO GERALDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

I can't think of anything that would improve on the service I got. I had an all around excellent experience.

Eleanor B. 
Clasificación:
4.0

Thank you for being understanding and helpful when I had to change my driver and pickup time. It made the move that much less stressful.

RICHARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan M. 
Clasificación:
5.0

Get a bigger parking lot!! But the staff were great working in the tight confines!

Richard H. 
Clasificación:
4.0

My complaint is with customer service after hours, not very helpful at all when I couldn't get into my unit. I found out today they could have transferred me to the store manager for assistance.

REGINA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chiquita C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jingcheng Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chester M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
5.0

Very good employees working there. John helped me out when there was a miscommunication with corporate and he fixed it on the spot and the other employees are considerate and well mannered and very helpful to myself and other customers. Would do business with them there again.

Clay H.  |  Overall Experience 
Clasificación:
5.0

Both Kimberly & John were extremely helpful & friendly. Thank You for being so nice, polite & helpful Kimberly & John!

Dennis M.  |  First Impressions 
Clasificación:
4.0

Later hours would be helpful.

Katrina D.  |  Overall Experience 
Clasificación:
5.0

I had a wonderful experience!

glenda P.  |  Overall Experience 
Clasificación:
5.0

Everyone was helpful and courteous. Never lost Being professional

Clay H.  |  First Impressions 
Clasificación:
4.0

I appreciated the helpfulness of the staff.

Richard R.  |  Overall Experience 
Clasificación:
1.0

GM John Stevens is awful and the main reason I'll be sure to tell people NEVER to come here. Y'all suck

Casey R.  |  Overall Experience 
Clasificación:
5.0

Jenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.

Rachel H.  |  Overall Experience 
Clasificación:
5.0

Jenny was great! Very helpful and kind. The other employees were also helpful too

Jeff H.  |  First Impressions 
Clasificación:
5.0

The manager John was extremely helpful and knowledgeable and courteous to work with.

michael c.  |  Overall Experience 
Clasificación:
5.0

Gracias

Delbert M.  |  Overall Experience 
Clasificación:
5.0

I Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!

Bryan W.  |  First Impressions 
Clasificación:
5.0

The location is small for the amount of customers they get but everyone was friendly and very accommodating that my time with them was extremely stress free!

Mary Elissa P.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely knowledgeable and the owner went above and beyond to help clear my truck. ¡Gracias!

Jesus P.  |  First Impressions 
Clasificación:
5.0

Great service!

Meagan Q.  |  Overall Experience 
Clasificación:
4.0

Super nice. Understaffed, but the employees do their best.

Angelicia C.  |  Overall Experience 
Clasificación:
5.0

These questions are not very relevant to u boxes

Steve P.  |  Overall Experience 
Clasificación:
5.0

Helped me set up my UBox delivery from Washington DC. Very smooth and get service

Eric O.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff!

mason s.  |  First Impressions 
Clasificación:
3.0

My U-box was delivered to my home. I was told the day before delivery that the driver would call me 30 minutes prior to arriving but she never did. That was a little frustrating but she did apologize.

Kristy C.  |  Overall Experience 
Clasificación:
5.0

Would need a elevator for disabled customers .

karen s.  |  Overall Experience 
Clasificación:
5.0

The staff who dropped off and picked up my U-Box were very friendly, helpful, and professional.

Lukas L.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff who made the visit easy.

Bradley L.  |  Overall Experience 
Clasificación:
5.0

Staff were very helpful. They quickly positioned my U-box for convenient unloading.

David H.  |  Overall Experience 
Clasificación:
5.0

Staff was always extremely helpful. Storage unit and building was well maintained and very clean. The only thing I would suggest to change is longer access hours (without having to pay extra).

Cayan B.  |  Overall Experience 
Clasificación:
5.0

John and his team are the BEST people I’ve worked with in decades of moving with U-Haul and, I have moved a lot over the years. 3 years ago I swore never to use them again,,,glad I changed my mind, TY

Stacey B.  |  Overall Experience 
Clasificación:
5.0

Staff was very courteous and efficient.

michael c. | Reservación
Clasificación:
5.0

After over two hours at the Rainier store, where the employees were kind but seemingly untrained and significantly understaffed, John and the rest of the team at the SE Seattle location were amazing.

EMILY W.  |  Overall Experience 
Clasificación:
5.0

Good people

Tracy B.  |  Overall Experience 
Clasificación:
5.0

Storage unit worked great!

caitlin r.  |  Overall Experience 
Clasificación:
1.0

U-haul is the most TERRIBLE company - I will never work with you again!

Kelly W.  |  Overall Experience 
Clasificación:
5.0

Like the staff. Convenient location and rental vehicles are always clean and good condition.

Josephine G.  |  Overall Experience 
Clasificación:
3.0

Had the storage unit for several years, there were a few issues with payments they did not receive. Once it was sent to collections and I had no idea until I received a letter. They need more staff.

YVONNE M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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