Customer Reviews for U-Haul Storage of Northern Lights
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

221 reviews

3850 Cleveland Ave   Columbus, OH 43224
(next to Clinton Township office)

(614) 471-8888

View Facility Map

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(614) 471-8888

3850 Cleveland Ave
Columbus, OH 43224
(next to Clinton Township office)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Poor decision making at least they need to encourage people to make a payment plan to pay off there pass bills before you sold someone property for less than $130 dollars and expect the owner off the property to pay off the remaining balance totally unfair at least give an eviction notice and pay off some amount to move out

SULAIMAN FOFANAH  |  Overall Experience 
Rating:
5.0

Hi boss

Kauther Sufi  |  Overall Experience 
Rating:
3.0

This STORAGE IS TOO EXPENSIVE THE PRICE INCREASES TOO OFTEN

laQuan Hamilton  |  Overall Experience 
Rating:
4.0

The unit was very secure but not lit at all in container. Overall a good experience.

Regina Mapigano  |  Overall Experience 
Rating:
1.0

I couldn't find my unit and didn't get help from that office because it was not open even though it says it is open from 9am to 1pm. Called the General manager several times no answer. I had to go to another location to get help.

IBRAHIMMUSE IFTIN  |  Online Move In 
Rating:
1.0

We couldn't find our unit. The office was closed even though it says they are open from 9am to 1pm. I called the GM personal phone number more than 6-8 times NO answer. We had to go to another location to get help.

IBRAHIMMUSE IFTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK JOHNSON  |  Overall Experience 
Rating:
2.0

Sing roaches in my bin. Do not like roaches very uncomfortable with roaches sorr

FRANK STUMP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABDULADIF EGAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HAINES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TAMRA COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim bryson  |  Overall Experience 
Rating:
3.0

I fell behind and called and called to make payments arrangements never could I get thru I talked to the person who was the head lady and she called and couldn't get thru as well she left a message for the supervisor as what she told me and he was suppose to call me back in which he didn't I went to the office on Morse Rd and they wouldn't work nothing out either they said I had to pay 400 to catch up smh I tried saying let me pay y'all at least 150 every two weeks that way I could pay it off but no!! Listen I don't work Im on a budget social security I could at least get help that way but they wouldn't work with me or bend a little so the end game they suppose to have aution my things off and had the nerve to call me to tell me bout the auction like if I couldn't get the 400 bucks how was I going to the auction

SONSEEAHRAY LONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyssa Bryant  |  Overall Experience 
Rating:
5.0

I just want to say thank you. 😊

ANGELA SMITH  |  Overall Experience 
Rating:
5.0

Loved the cart that was supplied to use to move things.

Charles Seemann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika Mclean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roseann schoenfeld  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Taraya Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Smith 
Rating:
5.0

Customer did not leave a comment.

TONY HOSKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew Pitstick  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

William Packer  |  Overall Experience 
Rating:
5.0

It comes in handy for a last minute move out

Shirwa Sofe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRYL GORDESKY  |  Online Move In 
Rating:
2.0

Facility described as "24 hour access" but there was no mention of the additional steps required to get a key card in order to actually access the facility after hours. I showed up at 11pm with a car full of my belongings only to find that I was locked out and had no way to access my unit. Extremely frustrating.

Thomas Wilson  |  Online Move In 
Rating:
3.0

Price high for the storage space

Henrietta Porter Jackson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HAINES  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Christopher peterman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

India Bowers  |  First Impressions 
Rating:
1.0

Worst experience with this place ever. Couldn’t get anyone to answer the phone. Three different business hours posted. Overall a very bad experience and would not recommend to anyone.

Kira Aller  |  Overall Experience 
Rating:
1.0

Wouldn’t answer the phone. Three different buisness hours posted. Overall awful experience.

Kira Aller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PURNA DAMAI  |  First Impressions 
Rating:
5.0

Never needed the office

Christina Beres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Raiford  |  Overall Experience 
Rating:
4.0

Very nice staff

Keltasha Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Silva Puente  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Smith  |  Online Move In 
Rating:
5.0

Facility was very secure and great first time service only thing I can say is the alarms that go off when you first open your unit is a bit scary other then that I appreciate you guys a lot keep up the good services 😇

Jashar Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARQUETTA OLIVER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Covington  |  Online Move In 
Rating:
5.0

Thank you!

Karol Greenwood  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Camica Dannals  |  Online Move In 
Rating:
5.0

Good

FATMATA CONTEH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID BURROUGHS  |  Overall Experience 
Rating:
2.0

It all comes down to customer service. If there was a problem or a concern with the website, you should not have to wait 45 minutes in order to speak to someone. I went through this same hassle. And the person I talked to truly acted like I was stupid to have questions. I will never use this service again.

JANEL HENDERSON-ADDINGTON 
Rating:
4.0

Customer did not leave a comment.

DAVID BURROUGHS  |  First Impressions 
Rating:
5.0

Good

FATMATA CONTEH  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSHUA BURKE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARQUETTA OLIVER  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RONALD DIXON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristopher King 
Rating:
5.0

Check in by mobile phone was long and sometimes unclear.

Daniel Orley 
Rating:
5.0

Customer did not leave a comment.

CHARLES BUDD 
Rating:
4.0

Customer did not leave a comment.

Stedman Golden  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Donald Hyre  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Angela Lima  |  Overall Experience 
Rating:
4.0

It appeared to be some water damage in my unit. Noticed I had some boxes that got wet

Chiquitta Smith  |  Overall Experience 
Rating:
4.0

I love how secure this particular location is despite where it is located within the city. Over 8 years using the facility and never had any issues. I did miss having someone physically working on location though- the folks that used to work at the location were always so friendly. I will definitely be back!

STACY HICKOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Seemann  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Matthew Carter  |  Overall Experience 
Rating:
3.0

Had rented out a space and could not get into it after a day

Iyawnana Sears  |  Online Move In 
Rating:
5.0

Nice staff

Jan jaroncyk  |  Overall Experience 
Rating:
5.0

The employee on site was wonderful. She went above and beyond to help me!!

Christina Beres  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda Worthey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherrod Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shanell Deslandes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TIFFANY PETERSON  |  First Impressions 
Rating:
2.0

The storage it self was ok however the staff is horrible my storage was on Cleveland Ave Columbus Ohio and the place where I had to rent it is on Morse Rd and the staff there is horrible and slow as Molasses. Terrible customer service. Poor

Fatimah Hashim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorsey Fuller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve Bowen 
Rating:
5.0

Customer did not leave a comment.

DIANA HUDGINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carla jefferson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIJUANN ANDERSON-KIBBY  |  Overall Experience 
Rating:
3.0

Price for monthly storage too high.

MARTHA BANKS-SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER HUGHES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kisha Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarai Cooper  |  Overall Experience 
Rating:
1.0

My storage was tampered with and I had mice droppings all through my storage. I would never recommend Uhaul storage to any of my loved ones..

Othello Banks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY HOSKINS  |  First Impressions 
Rating:
4.0

I had to drive to another U-Haul location to move in. I would not have known that if not for a nice person in the parking lot.

Brandon Balogh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Miguel Zerpa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Croomes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tina Bergados  |  Overall Experience 
Rating:
5.0

Everyone was always helpful they was very pleasant Thank so much for your service if need in future we will surely contact you and recommend others to you. Thank you

Roosevelt Wade   |  Overall Experience 
Rating:
4.0

N/A

Shanelle Oliphant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kseniya Adamova  |  Overall Experience 
Rating:
2.0

The Staff At 2980 Morse Road, Columbus, Ohio 43231 was very nice, and informative. The problem was the communitication. When I was given one location for a storage unit (3850 Cleveland Ave) and not informed by customer service rep That I would have to check in at one location, (Morse Rd) then I would have to come back to Morse Rd to return Truck and Trailer. Alot of confusion, frustration, and information on the procedure not communication.

Linda Worthey  |  First Impressions 
Rating:
1.0

Your workers are rude and unprofessional!!!!! Only one lady helped me and that was Trina! The rest of you can go to ....!!!!! I will never use this Uhaul branch again and I plan to tell everyone I who will listen!

Michele Perry  |  Overall Experience 
Rating:
5.0

Everything was great

priva wilkens  |  Overall Experience 
Rating:
1.0

Literally trash. You should feel bad. You're slumlord trash

Benjamin Weisenbarger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Miguel Zerpa  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID HOLLEY  |  Overall Experience 
Rating:
1.0

The office was never available and when you called they would pickup the phone and hangup. This happened ALL the time not just once. There was a falling ceiling that had wasp flying in and out and screws that went through the wall. I took the day off work to meet their person who failed to show. The grounds were dirty and my unit was infested with spiders, stink bugs, and wasp. Inasked them to treat yet no one ever showed up as we scheduled. The rent increased for no reason, the unit was an outdoor unit non-climate controlled. The staff was rude and not very customer friendly when I had to go to the office which was NOT on-site. The prices displayed were not where the office was on Morse Rd. but down the road on Cleveland. That is intent to mislead and false advertisement. I moved to a unit that is the same size, inside, clean, no bugs for a fraction of what U-haul charges. I would not recommend I will tell others, like your other tenants that asked me why leaving. to go where I am as it is way better and much more reasonable in price and above all CLEAN AND FREE OF INFESTATIONS and climate controlled.

Jennifer Mclaughlin  |  Overall Experience 
Rating:
3.0

App instructions did not line up with what I was supposed to do

Dominic Bagnato  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

lasaunda Dickerson  |  Overall Experience 
Rating:
4.0

Great staff walked me through the process with a kind smile and informative responses. Good job.

Darius Dunn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shirley Jordan  |  Overall Experience 
Rating:
4.0

There was no lock in my unit so I had to go back and pick one up at the customer service center but very quick easy and friendly

Dominic Bagnato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARIUS JAMESON  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jeremy Kindred  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE KIBBY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debra Chapman  |  Overall Experience 
Rating:
1.0

First off i have not had this unit since March 16, 2021 so your date of June 21 is completely incorrect. The manager Karen and I from your Morse Road location had constant discrepancies with one another, therefore way back in March it was decided that i would vacate the unit and she had given me a reasonable amount of time to do so. I can provide proof of the vacate date if need be. I would prefer this not be on my credit history as delinquent, so please let me know what or if you need anything from me in order to change the actual vacate date in your records. I can be reached daily at 614-897-2211 or via email mrifflegoddard@gmail.com Kindly Michelle Riffle

Michelle Riffle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah Jencson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lemar griffin  |  First Impressions 
Rating:
4.0

It wasn't lighted in the unit but the lighting in the hallways were great. Having a wheeled cart to use was great. I was not able to get in my unit once because doors allegedly frozen and no other way to my storage when I really needed it. However, U haul staff gave me a discount fir my inconvenience which I appreciated. I current have a bigger unit.

Beverly Corner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEA SAUNDERS  |  Overall Experience 
Rating:
5.0

Yall fkin rock

Christopher Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Annylusse 
Rating:
5.0

Customer did not leave a comment.

kayla ditto  |  Overall Experience 
Rating:
5.0

The only issues is that there wasn’t enough lighting inside my actual storage area and had to use my light just to look around in order to pack and unpack my storage. Everything was perfect.

Jasmine Longs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY PALMORE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

santana floyd  |  Overall Experience 
Rating:
5.0

I left the storage on Sunday sept.27th, 2020, because I wanted a bigger storage but the office at Morse road said there was no bigger storage available. Thanks for your service.

Amos Akarah  |  Overall Experience 
Rating:
1.0

The office never held hours, the staff was non existent! They closed out my storage as I wished without notification sent to me, I to call the corporate, thank you!

Duryea Sturdivant  |  Overall Experience 
Rating:
1.0

Was not told that we needed to use a special lock. They put one on without notifying us so when our daughter showed up to get our things there was a lock on the unit that we could not open. So she could not get our things. We are from out of town so this really messed up our plans. Staff was incredibly rude and unhelpful and poorly trained. Also very long lines. And U-Haul customer service line is a joke.

Tracy BLOSSEY  |  Overall Experience 
Rating:
5.0

keep up the good work

Duryea Sturdivant  |  First Impressions 
Rating:
3.0

The main problem I had—and the reason I moved to a new location was my payments would get posted after the due date, incurring a late charge. I would mail the payment a week ahead, I would sent it *Certified* mail which showed the delivery date on the receipt, and continually get charged. Columbus postal system or slow office handling??? Finally just gave up.

CHERYL DIEDERICH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valeria ivana Carbajal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roselyn biggers  |  Overall Experience 
Rating:
3.0

customer service was terrible and not helpful at all

KImberly Coxson  |  First Impressions 
Rating:
5.0

Thanks again ms Kay and anytime I would always let people know that they needed to come to Moses rd thanks again

Tasha West  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marie Odoms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Arms  |  Overall Experience 
Rating:
1.0

I reserve a Uhaul only to show up at 7am and the 25/7 share service line dropped two time . A representative finally called me back and helped me set up an account and the code on the lock did not work after 1 hour I wanted to change locations to the one on Morse . This was an inconvenience and I will never rent a Uhaul unless I am able to check in with a representative in person .

India McDougald 
Rating:
4.0

This was very convenient and even when our access card didn’t work, the store manager was extremely helpful in getting us in during an outage.

Monica Carter  |  Overall Experience 
Rating:
1.0

Bait n switch by store.Told I would get a free month of rent then told had 2 pay.I get an email 4 a free month.Spoke to store,told me call cust serv n they tell me call Karen.No ans not happy. Call me

Jennifer Mclaughlin  |  First Impressions 
Rating:
1.0

Customer service was beyond poor. I would never recommend this facility to anyone. Uhaul definitely needs to better train their staff, in the facilities and in the call centers. Never again.

Skyla Perry  |  Overall Experience 
Rating:
3.0

The wait in line was too long

Cynthia Packer  |  First Impressions 
Rating:
5.0

We're amazed how larged and roomy my unit was .I never had a inside storage unit and my son kept saying he was going to be upset if it wasn't large enough to store my winter and xtra house hlod goods.

Rochelle Davis-Stokes  |  First Impressions 
Rating:
5.0

Very good and help full

Musa Conteh  |  First Impressions 
Rating:
3.0

they lied and said i had damage to my truck charged me triple and i never even did anything i literally driove it to where my stuff was dropped it off only after calling saying they couldn’t find the truck someone in there is crooked af!!

BRANDI Smith 
Rating:
5.0

Fast and courteous service!

Annette Jackson  |  First Impressions 
Rating:
5.0

Since I initially obtained the storage unit, the facility has changed to an "unstaffed" location. The gentleman that worked the desk before this changed, was awesome. Hope he is doing great!

brooks forbess  |  Overall Experience 
Rating:
5.0

Every staff member I talked to was extremely helpful and friendly!

Liberty Rucker  |  Overall Experience 
Rating:
3.0

No problem with unit or access. I am a return customer w/old info on file. New info I provided wasn't entered. Old address, unknown work # on new contract. Noticed later, called, had both corrected.

Jennifer Harrison  |  First Impressions 
Rating:
5.0

Very friendly service.

Amy Arms  |  First Impressions 
Rating:
5.0

Alll good

Mary Sanders  |  Overall Experience 
Rating:
3.0

We verbally canceled our agreement on 3 different occasions including a face to face conversation the 1st & 3rd time. We kept getting letters month after month saying that we did not cancel. Poor Mgt

Jeff Ford  |  Overall Experience 
Rating:
5.0

I still have 1storage unit there. Was easy to make payments online. I still have one large unit there that is easy to access. I feel safe when I have to go there. I continue to be a happy customer

Rowena Bryant  |  Overall Experience 
Rating:
1.0

When I put items into storage there in summer 2016, the staff was friendly and facility appeared well-kept. Since that time, no one staffs the office and it has become dirty. I moved my items out.

KAITE GRAY  |  Overall Experience 
Rating:
5.0

Everything was great if i had a problem you took care of it fast thank you

Michael Delong  |  Overall Experience 
Rating:
4.0

The facility was clean and trash left was dealt with quickly. I will rent with them again should the need arise.

christina charles  |  Overall Experience 
Rating:
5.0

The only bad thing that I would say about them is they did not shut my storage unit down when I ask them to I ended up getting charged 300 something dollars months after I had asked them to shut it do

demetreist gamble  |  Overall Experience 
Rating:
2.0

they put me in the wrong unit and my furniture got ruined, now i have to battle them to get my money back. ridiculous.

kathleen patrick  |  Overall Experience 
Rating:
5.0

This is 24-hour access storage facility. Easy to move in and out.

Melinda Nawn  |  Overall Experience 
Rating:
4.0

We were sent here from Morse Road location but had to drive back to Morse Rd to get the key card to enter...no one informed us that it is not manned with live person to help.

Melinda Nawn  |  Reservation 
Rating:
1.0

I moved out of my storage unit back on April 20th. They didn’t close my account down and was still trying to charge me for it. I believe that day it was just a lot of confusing going on

Mary Lathon  |  Overall Experience 
Rating:
1.0

I moved out on the 15th not the 22nd. Horrible customer service, charged me for their screw up. Took staff from the store permanently and didn't give notice to customers. Call Center horrific service

Regina Dawson  |  Overall Experience 
Rating:
3.0

Make them happy some times for Discount those who rent every month if it possible tnks

ATIF YUSUF 
Rating:
5.0

Very helpful employees, I had no problems at all with the facility or staff.

patricia hanawalt  |  Overall Experience 
Rating:
5.0

My second time using this facility, would do so again. All areas clean and well maintained, felt my belongings were safely secured, staff pleasant and helpful. Have referred location to others.

Jennifer Harrison  |  Overall Experience 
Rating:
5.0

My time at U-Haul has been stress-free and well worth the experience.

DALE GONZALESWHITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Underwood 
Rating:
4.0

Customer did not leave a comment.

Debbie Beers 
Rating:
5.0

Customer did not leave a comment.

ramesh yellamraju 
Rating:
4.0

Customer did not leave a comment.

Douglas Shreve 
Rating:
5.0

Customer did not leave a comment.

Devonne Chambers 
Rating:
5.0

Customer did not leave a comment.

Alex Nelson 
Rating:
4.0

Yes, Jordan Mills along with the young lady Tish and the other young man, did a great job in helping.

FATIMA BRADLEY 
Rating:
5.0

Customer did not leave a comment.

todd nguyen 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Kassidey Fornash 
Rating:
5.0

Customer did not leave a comment.

James Knight 
Rating:
5.0

Customer did not leave a comment.

Renee Hudson 
Rating:
5.0

More trucks

dujuan marvin dublin 
Rating:
5.0

Customer did not leave a comment.

Tia Smith 
Rating:
4.0

Customer did not leave a comment.

Sheena Walker 
Rating:
5.0

The people who worked with me at pickup and drop-off were extremely friendly and helpful, and the truck I borrowed was in very good condition! The location was also convenient. It seemed like customer parking was limited, but maybe I was expected to park somewhere else?

Matthew Seffernick 
Rating:
5.0

Super friendly and helpful staff. Equipment was ready when needed and the turnin process could not of been more simple. My hats off to both staff members who assisted me!

Brian Roberts 
Rating:
5.0

Customer did not leave a comment.

Caren Maiden 
Rating:
5.0

Manager was very nice.

Rebecca Christian 
Rating:
2.0

A truck that gave me had a bad gear shaft everytime I try to switch the gears it was stick it was hard to put in park

Latosha ross 
Rating:
3.0

The location requires you to go into the office and retrieve the key and ask where the truck is parked behind locked gate...very inconvenient.

Will Friend 
Rating:
5.0

Customer did not leave a comment.

ROBERT WATKINS 
Rating:
5.0

The man that was working at the time (I can't remember his name) was AWESOME. He was very courteous and helpful, and I overheard him working with a couple of other customers also. I was totally impressed by how respectful he was of everyone.

Brandon Morgan 
Rating:
4.0

Customer did not leave a comment.

AHMED aldroubi 
Rating:
4.0

Customer did not leave a comment.

Leah Lee 
Rating:
5.0

Jordan was very helpful and professional.

MARCEL CORNELIUS 
Rating:
5.0

Customer did not leave a comment.

Steve Freeman 
Rating:
5.0

Customer did not leave a comment.

Theresa Nantor 
Rating:
5.0

Customer did not leave a comment.

PATRICK MUCHINA 
Rating:
3.0

The vehicle smelled of smoke and shuddered when driving. The on site worker was pleasant during our interactions, however, he stood outside smoking as we were checking in.

Kristy Shannon 
Rating:
5.0

“What can we do to improve for the next customer?” I am at a loss to suggest anything, Fast courteous service, everything worked great and no problems. Rented a 15' truck for 24 hrs and spent 19 of those hours moving... Dropped off the truck and was out of there and heading home in less than 2 min.

David Riffle 
Rating:
5.0

Great experience! The guy behind the counter was very friendly and answered all my questions. Will definitely use this location again. I recommend this U-Haul location to anyone.

laura pross 
Rating:
5.0

Customer did not leave a comment.

Michael Schaberg 
Rating:
5.0

Continue the great customer service

JOAQUIN QUIERO 
Rating:
5.0

Continue the great customer service

Joaquin Quiero 
Rating:
5.0

Customer did not leave a comment.

Raghavendra Kalluri 
Rating:
5.0

Customer did not leave a comment.

Malaika Hunter 
Rating:
5.0

The manager at this location should get a raise because he's so kind,friendly and respectful. When returning the truck he had a line big enough for a football field but he managed it very professional and got everybody served and happy. I will always use this location. Thanks so much Gloria Copeland

GLORIA COPELAND 
Rating:
5.0

Been using this location for many years several times a year. Always had a fine experience. Thanks for keeping me as a customer!

colleen sariotis 
Rating:
5.0

Customer did not leave a comment.

Lisa Salerno 
Rating:
5.0

Customer did not leave a comment.

Arthur Deininger 
Rating:
5.0

Customer did not leave a comment.

Arthur Deininger 
Rating:
4.0

Not a full service location, so I could not rent pads, but the truck was clean and ready to go, and ran well. The people here were very friendly and polite.

JOHN NENO 
Rating:
5.0

I can't find anything that would have made this a better experience than it was. The people were friendly and efficient and seemed to be grateful for my business... which not guaranteed these days. Be proud of this facility.

charles thorpe 
Rating:
5.0

Customer did not leave a comment.

Bryan Fernandes 
Rating:
5.0

Customer service rep that assisted me was very friendly and helpful but having to deal with a rental that was infested with roaches was very horrible...!!!

Brittany Blanton 
Rating:
4.0

Customer did not leave a comment.

LEE HAIMES 
Rating:
5.0

Customer did not leave a comment.

Gustavo Rafael 
Rating:
5.0

Dax is great

Paul Buster 
Rating:
3.0

The service was fast and friendly.

Teri Grant 
Rating:
5.0

The attendant was excellent. Very efficient, professional, and personable.

thomas Springer 
Rating:
5.0

Jamie is great!

LATRICE BRADLEY 
Rating:
3.0

They did not adjust the price to reflect the amount of miles I actually drove. I was overcharged.

Kristen Huyett 
Rating:
5.0

Customer did not leave a comment.

Scott Boyd 
Rating:
5.0

After many hours of driving and unloading, the woman that took our return was warm and friendly. Great job!

Gary Cassara 
Rating:
5.0

The woman who helped me was extremely nice and helpful.

Wendee Napier 
Rating:
5.0

Great experience. U-Haul representative was very helpful and friendly!

Thomas Swager 
Rating:
5.0

Customer did not leave a comment.

Marchel Terry 
Rating:
5.0

Thank you to Elizabeth for being friendly and helpful and also making this simple for us. Thank you thank you thank you

briana henry 
Rating:
5.0

The woman working on the day of my experience was an absolute delight! She was incredibly sweet, positive, and always smiling... and when I returned the truck, she was assisting an elderly couple in moving items into their locker... she helped make my Uhaul experience incredible

Martin Smith 
Rating:
5.0

The movers were on time professional and efficient. Highly recommended.

Chris Meng 
Rating:
5.0

Customer did not leave a comment.

ivy blocker 
Rating:
2.0

The representative helping me was busy talking to other people in the lobby and not focused on my transaction. They ended up putting the miles in wrong which almost created a hassle for me on the return. Prior to picking the truck up, I called to confirm my order, since I was called and told my original location did not have the equipment I needed for my move. The first representative seemed like she was drunk or just overall had no care for her job as she struggled to greet, then couldn't answer my questions/failed to attempt to answer my questions, then hung up with me when she seemed the conversation was over without saying goodbye or confirming my order. The second representative hung up on me while trying to research the questions I had, and it wasn't until the third representative helped me that everything was settled, and she wasn't even from this location! I am glad I will never have to experience this location as this interaction made me want to cancel my order altogether and makes me even doubt that I will use uhaul for any future moves. This was one of the worst experiences to an already hectic and stressful week.

Michael Thatcher 
Rating:
5.0

Customer did not leave a comment.

ANGELETTE NELMS 
Rating:
5.0

Very helpful and friendly.

Eric Ehmer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top