Customer Reviews for U-Haul Storage of North Dorchester

3,011 comentarios

8222 Dorchester Rd   North Charleston, SC 29418
(Between Leisure Depot and Bosch)

(843) 552-3361

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(843) 552-3361

8222 Dorchester Rd
North Charleston, SC 29418
(Between Leisure Depot and Bosch)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
3.0

Pave the entrance

Eamon K. 
Clasificación:
4.0

Little bit of time taken to get the cards to work. Issues with the new location being in a new building. But was able to get into the truck & get moved from a to b in a 10' truck. Really wish they wouldn't have given me and 8 cylinder.

Marsha F. 
Clasificación:
5.0

I would suggest either building the gas into the mileage or round it off to the nearest quarter tank. I filled my truck up but I'm guessing the mileage on these units isn't great. The attendant receiving the vehicle said it wasn't near the "5/16" when I left. Felt nickel and dimed. Stressful enough moving without having to interpret the gas gauge. Other than that, everything was excellent.

PeterKellie H. 
Clasificación:
4.0

Was charged a fee for wrong drop off site? Crap!

boyd M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Simone M. 
Clasificación:
5.0

Friendly customer service. Clean facility and organized. Happy with overall experience ☺️

ALISHA C. 
Clasificación:
1.0

The manager Bethenny Phillips yelled at me over the phone. She also lied to me. She is horrible, and I am calling customer service to make a formal complaint.

Traci H. 
Clasificación:
5.0

Complete construction of new site project

DAVID H. 
Clasificación:
5.0

The workers there was simply amazing they was so accommodating to me. I would not change a thing they did my God bless all of you.

margrett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher r.  |  First Impressions 
Clasificación:
5.0

Brittany was great to work with.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

william G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Araceli H. 
Clasificación:
5.0

Mr. McLain and Mr Wheat provided OUTSTANDING customer service going that extra mile to insure that I received the vehicle appropriate for my move

MIKE E. 
Clasificación:
5.0

Staff was extremely friendly and helpful. I was in and out faster than any other uhaul in the surrounding area. ¡Gracias!

CHRISTINE R. 
Clasificación:
3.0

Only one attendant.

Joseph T. 
Clasificación:
1.0

Location was very difficult to access and the storage area as well. I took pictures to show how the staff has made accessing your unit very difficult because they are too lazy to walk over to the side of the building where there is a big empty lot. They cause you to waste gas and then they want to charge the customer.

Thomasina T. 
Clasificación:
1.0

The entrance and exit is congested by uhauls that could be moved to a big empty lot beside the facility. You have to wait a waste gas while trying to enter because some else is trying to exit. The are uhauls stored in the driving space in the storage area. I rented a 26 foot truck and had maneuver around them I also had to go out on the main road and come back into the storage area because the entrance was blocked. So the gas I had just put in for the return was being wasted because of the inconvenience. I want be putting in any more gas and I don't expect to be charged and I expect a full return of my deposit. I will be calling the corporate office with a serious complaint because from the start they messed up my reservation. Calls are recorded for quality and I'm always very specific. Your staff in person are so involved with their cell phones and can't pay better attention to the customer in front of them and I'm certain the same thing is going on with the phone conversation and this is why orders are not taken properly. For me this is not the first time.

Thomasina T.  |  First Impressions 
Clasificación:
5.0

More parking Space for customers

kathleen R. 
Clasificación:
5.0

I would come back always and tell my family to check you out.I’m very happy 😊 I Mrs smalls

synovia s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Elesha B. 
Clasificación:
5.0

The Customer Service Reps were very courteous and knowledgeable of the services available

Ann B. 
Clasificación:
4.0

I only used the truck for a few hours, put less than half the estimated miles, and returned with more fuel than was given to me. They double charged me!! Nope! Not again

Nola G. 
Clasificación:
4.0

Not happy about receiving late notices when I have cleaned out the unit..But the office people are doing a great job of helping when they can..

BARBARA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon N. 
Clasificación:
5.0

All went well. Return personnel on the lot. Greeted me personally. Return was completed in about 2 minutes. Excellent!

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY H.  |  First Impressions 
Clasificación:
5.0

The technician who assisted me was on top of everything. I was in and out in less than 15 minutes. Thanks PS: This U-haul is becoming a one stop shop for all you moving and hauling needs!

BRIAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

Nothing to improve! The girl helped me back my van up to hitch the trailer, and they helped me back up to offload! Everything was real simple and quick! The electronic payment system and return made it all that much easier!!

Mark V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chevalo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMINE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sam T. 
Clasificación:
5.0

There is construction going on and it looks like the entrance being made is very narrow. Maybe it will be different from how it looks when it's finished. If not it is pretty uncomfortable as is

Michael T. 
Clasificación:
5.0

Mike was extremely helpful and went out of his way. From waiting for me at the end of the day, to making sure the car trailer was set up properly.

MICHAEL E. 
Clasificación:
5.0

The staff was all so pleasant and helpful. Will be using there services next week.

MICHAEL E. 
Clasificación:
4.0

Finish up with the construction, thing's will improve on it's own!

Tanya T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jared A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn B. 
Clasificación:
3.0

Rental went ok for the most part, but, the cargo van was very dusty. A quick 5-10 minute wipe would have made all the difference. I went through a few hoops with the rates - the first person I spoke to by phone (at this location) seemed unfamiliar with the daily/weekly rate discounts and was only offering the higher 19.95 plus mileage rate. Also told me I had to keep the cargo van for a week to obtain the weekly rate (which ended up not being the case). I ended up making my reservation through the 800 number. The email confirmation rate they sent did not match the rate agreed on by phone so I went in person to this location to be sure at the end I would be charged the agreed upon cost. At the end I did but it took a lot of steps. I didn't get the impression that customer satisfaction or attention is high up as a priority (in hearing/observing dealings with other customers while I was there), but equipment was available and was on time so I would recommend them to others...with a word of caution about cleanliness and 'just ok' customer attention. While there to confirm the rate, I asked if I could sit in the cargo van to be sure I would be able to drive it (I'm short in stature) and they just told me that the seat moves forward so I would be fine...I had to wait until the date of rental to try it. I was able to drive it...thank goodness.

Theresita F. 
Clasificación:
5.0

Young lady who worked desk and attached trailer was very knowledgeable, professional and personable

Chevalo W. 
Clasificación:
3.0

El cliente no dejó un comentario.

gloria B. 
Clasificación:
1.0

UHaul pushed my drop-off date a few days due to the hurricane. They neglected to also push my storage reservation, and I was informed by Andrew McCain that I had no reservation, and that I was supposed to be at the UHaul at 4788 Dorcester Road. He was confused, as that is where I was supposed to drop off my trailer the following morning at 7 AM. Mr. McCain could not tell me if any units were available, and I had to call the main UHaul number, make a new reservation, and only then would Mr. McCain set me up in the system. He was very quiet and seemed very confused for most of our interaction. I had been informed by UHaul that I had access to my unit until 10 PM, but Mr. McCain informed me that my access was shut off at 5:00 PM due to construction. This was at 4:35 PM. I asked if I could unload my trailer, and he coldly said "I can't allow you to do that, sir." Seeing as my access to my unit would be limited to office hours for the indeterminate future, I said "You know what? Cancel my reservation." He said "Okay, you can go sir." I called UHaul again and made a reservation at another storage location, and when I went there the next day, they had no record of a reservation. So I went to CubeSmart. A free month of storage with UHaul is not worth the hassel.

DAVID P.  |  Overall Experience 
Clasificación:
5.0

Bethany, Andrew, & Abby were all awesome. I rented from this location for a few months while having engine and other mechanical work done to my work truck. They always went above and beyond and took really good care of me. I really appreciated doing business at this location.

Carlton A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

Friendly quick service

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

albie N. 
Clasificación:
5.0

What can you improve? Nothing! customer service was awesome very friendly associates.

adrienne C. 
Clasificación:
3.0

Give your manager a raise for making her stay all day during a hurricane. Also the steering wheel was falling apart and the left side mirror has a huge crack in it.

Daniel G. 
Clasificación:
5.0

The vehicle was clean but!! Smelled of smoke. We are not and never have been a smoker snd this was offensive to us.

David H. 
Clasificación:
5.0

The U Haul personnel was friendly and helpful, also access to storage was adequate.

First Deliverence P.  |  Overall Experience 
Clasificación:
5.0

God

Miguel D. 
Clasificación:
5.0

very friendly and efficient. everything went smoothly

carol S. 
Clasificación:
5.0

Offer a credit on gas since the truck was overfilled by a 1/4 tank.

Tiffany J. 
Clasificación:
3.0

Overall Great experience with employees ! However the inter glass needs cleaning

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
5.0

site was under construction, but staff was extremely accommodating, and helpful in rental selection.

Don G. 
Clasificación:
5.0

Trailer needed to be swept out

Paul K. 
Clasificación:
2.0

When we drove in, it was unclear as to where to park. Even though there was construction being done, there were no signs to direct where we should go. With that said, the personnel were very friendly.

LOUANN A. 
Clasificación:
1.0

The location did not have a dolly like I reserved, nor did they have the equipment I purchased ready. I had to remind the guy a few times about my equipment.

ADRIAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shekeya W. 
Clasificación:
5.0

We had a great experience. The customer service was excellent.

lisa A. 
Clasificación:
5.0

Nothing at all Bethany goes above and beyond and I definitely appreciate her. There is another employee Abby who is awesome as well ❤️

Carlton A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevis R. 
Clasificación:
3.0

El cliente no dejó un comentario.

shana m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci B.  |  First Impressions 
Clasificación:
5.0

Nada

David P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

Small store, next to new under construction location. Not much outdoor space to operate because of ongoing construction. That being said I picked up on a Friday end of the month and it was busy. The office people worked efficiently and were friendly. When I returned my truck on Saturday the lady was by herself but worked as two. She should be commended.

George B. 
Clasificación:
3.0

Due to construction on the site it was a little cumbersome to get into but that is understandable due to the work. Once completed the site will be a great location with lots of room.

lory C. 
Clasificación:
1.0

Fix the seat it was broken and I couldn't even reach the petals their should have been a height requirement to drive it most definitely It was my worst experience yet also someone might care to double check the brakes

Cristyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annet S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tuhkeem R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse W. 
Clasificación:
5.0

The employee there was awesome!

David W. 
Clasificación:
2.0

Be more organized

Christian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
3.0

there was no where to park my car. I had to drive about 1/2 mile to park it in a safe place then walk back in the near 90-degree weather.

Roxanne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G. 
Clasificación:
5.0

All good!

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
2.0

It took over 21/2 hours to pickup the truck. If you get transferred a resevation learn to process it quickly.

Christian D. 
Clasificación:
5.0

The customer service was excellent!!

Jakara H. 
Clasificación:
4.0

Just a little extra help in the office.

Darcel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa J. 
Clasificación:
5.0

The folks at this site are professional, courteous, with work ethics that are superior to any customer service any where else.

Jeannie Ann A. 
Clasificación:
5.0

Bethany was nice and quick with her service.

Vivian L. 
Clasificación:
5.0

Very good service from Mike and Abby. They got us in and out quickly. Friendly and professional service. If you need moving services. I recommend this location.

Monica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRICE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annalisa W.  |  Overall Experience 
Clasificación:
1.0

I told to clean my unit before I leave but they didn't provide nowhere to put your garbage and any furniture, etc that you don't want. So l stacked and put the trash in trash bags and got a called the next day saying I will be charged $200 because the picked up the items I left stacked. I told them you didn't have a dumpster to put it into. And they hang up on me

Darryl F.  |  Overall Experience 
Clasificación:
1.0

I had a reservation to pick up a u box and they didn't have one available. I want my 50.00!!!

Jaffar G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  Online Move In 
Clasificación:
5.0

Helpful staff, clean easy access storage. Thanks!

James B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

Great to deal with! The manager Bethany knows her stuff and oversees that her employees do too! The team provides excellent service

TIFFANY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE L.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful

sandra h.  |  First Impressions 
Clasificación:
5.0

Customer service was great got me a deal on truck but still very expensive only complaint

chad D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Container M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Esha N.  |  Overall Experience 
Clasificación:
5.0

Bethany was great and very helpful even though she had an irate customer before she waiting on me she handled them with respect and helped them but they just didn't want to hear it she handled it very well

Tina R.  |  First Impressions 
Clasificación:
4.0

There was an issue in communication…that could possibly affect finances. When it was brought to the managers attention… she handled it professionally and proficiently…and with a smile. She extended apologies. I am grateful for the interaction.

MONIQUE G.  |  Overall Experience 
Clasificación:
3.0

Only problem. I never got a code to enter into the storage area. Had to wait until office was open to get them to buzz me in...

LaMarcus H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquita R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAYTON H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan N.  |  First Impressions 
Clasificación:
5.0

Bethany was very helpful and professional. She came out to show where to park rentals and answered all questions. She had my request for storage ready and I was done very quickly. A+ customer service. I will be back when my new place is ready to move into. Thank you, Tom from MN

THOMAS G.  |  First Impressions 
Clasificación:
1.0

All of my stuff was ruined. Everything was water damaged. Worst place I've ever had storage anywhere

Kristen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl g.  |  First Impressions 
Clasificación:
5.0

Think for everything you have done for me

clyde w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren V.  |  First Impressions 
Clasificación:
5.0

Great service.

BOSTON F.  |  Overall Experience 
Clasificación:
5.0

Beth was a great help

Joseph D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

hattie r.  |  Overall Experience 
Clasificación:
5.0

Bethany was so friendly and nice she went above and beyond to help me get my storage needs met. She is a big asset to this company and a star when it comes to customer service.

Jonathan D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEVRONMONKENITE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
5.0

Bethany Phillips is outstanding employee she has a great attitude and is very friendly. She was a breath of fresh air on a busy and hard day of moving.

Jonathan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B.  |  Overall Experience 
Clasificación:
5.0

Bethany was extremely helpful and kind. She will be successful at whatever she decides to do.

Timothy M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

tenesha s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T.  |  Overall Experience 
Clasificación:
5.0

Great overall moving experience.

Gary K.  |  Online Move In 
Clasificación:
5.0

Another great visit with the U-Haul team at 8222 Dorchester Rd

GREG C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

guevara r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaMarcus H.  |  First Impressions 
Clasificación:
5.0

Lock was not in unit I had to go back and pick it up but other than that it was great

Gloria B.  |  Online Move In 
Clasificación:
5.0

The entire U Haul team, and especially the manager Bethany, were great and extremely accommodating and willing to assist with all of my moving needs. I believe that is extremely important to those that are either moving long distance, like me and my family from Michigan to the Charleston SC area, around 1000 miles, or even short distance because your personal belongings are important.

GREG C.  |  Overall Experience 
Clasificación:
5.0

The entire U Haul team, and especially the manager Bethany, were great and extremely accommodating and willing to assist with all of my moving needs. I believe that is extremely important to those that are either moving long distance, like me and my family from Michigan to the Charleston SC area, around 1000 miles, or even short distance because your personal belongings are important.

GREG C.  |  First Impressions 
Clasificación:
4.0

We need to find a way to to control dust

Wanda G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

katrina m.  |  First Impressions 
Clasificación:
5.0

Chris took great care of us. We had actually arranged to drop off our trailer and rented a 10x10 storage locker at the other Dorchester UHaul location but on arrival they did not have storage facility available so they referred us to this location. I believe that UHaul Corp. needs to update their computer system so that online reservations match real time availability of units. Despite the set back, Chris did a good job.

Rod H.  |  First Impressions 
Clasificación:
5.0

Great Customer Service

Davina S.  |  First Impressions 
Clasificación:
5.0

I can't say enough good things about the service I received from the general manager Bethany. Aftera long, stressful day of driving she was courteous to let us leave the truck there while we unhitch our car and go to our hotel and come back the next day to unload into storage and return everything. That was a life saver. Gracias.

Delvin G.  |  First Impressions 
Clasificación:
1.0

Someone needs to call me I was assured I would be notified before an auction and I was not my number 843-607-2704 my understanding is the manager has left the location just after my unit was sold and I’m wondering if she had something to do with it being she was a part of it being the U-Haul truck when I was taken From Hanahan because of an incident that happened in the truck got shut up I would appreciate it if someone would call me or do I need to go ahead and contact a lawyer thank you

Ronald D.  |  Overall Experience 
Clasificación:
5.0

Thank you again for saving us the drive to the other location, and waiting for us to get gas!

Michael A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cora F.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Lucas R.  |  Overall Experience 
Clasificación:
5.0

Great customer service and help at all time I need it

MARITZA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REX J.  |  First Impressions 
Clasificación:
4.0

sorry I know prices in the Charleston area are insane , not of your fault but too exspensive

TORTORELLA M.  |  Overall Experience 
Clasificación:
2.0

It was ok, they don't follow policy. I will not have my things here again if I had to decide on another storage. Front desk is rude.

Kiara J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R.  |  Overall Experience 
Clasificación:
1.0

Brittany who I guess is one of the general managers was rude and getting smart making slick remarks. Very unprofessional. It was clear she had no idea what she was doing!!! Will never recommend her place of business to anybody. She needs to be fired.

Carl G.  |  Overall Experience 
Clasificación:
4.0

would of been nice to drop truck there & not drive 5 miles down the road to drop off at another location.

REX J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN G.  |  Overall Experience 
Clasificación:
2.0

Major issue, my unit was emptied out saturday the 31st, i was out of town and tried calling and never got thru so I sent 2 emails, I saw Monday where november payment was deducted from my bank account I went straight to the office and tried to resolve this but was told I was supposed to turn in my access card, this is the 3rd time renting from this facility and never had to turn in these cards after leaving, I asked to have the charge reversed or give me a new card and I will use the unit for the rest of yhe month, I was told by the "manager"{who needs some serious customer service training}she would have to call her manager, I went by today and was once again told by this person that she would have to call corporate so I told her lets call but she was busy, so now I have paid for a unit that I cannot use and this is 100% un-acceptable and need this issue resolved, there seems to be a continuing change of "management" and this person needs training, my phone no is 843-345-3654, I need an answer

David J.  |  Overall Experience 
Clasificación:
5.0

The staff was super helpful and friendly.

counstell d.  |  First Impressions 
Clasificación:
3.0

Facility WAS suitable for my needs ( I am a contractor and used it as a place to store equipment and supplies). It is no longer a value to me. I started about 15 years ago under Stars & Stripes and over the years saw no changes in the product/service I received. I did, however, see a price increase of over 65%. Have a great day.

THOMPSON E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvin D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Angela W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLENETTE J.  |  First Impressions 
Clasificación:
1.0

I tried to call, was put on hold for 30 minutes. NO ONE EVER ANSWERED!!! Staff is rude. I was very sick with the corona virus and missed making my payment. I was told they would void my late fee. Then I find out you have two late fees. Only one was voided. Prices are ridiculously HIGH!!!!!! I will never get a storage unit with u-haul again. I will tell anyone asking about u-haul not to either.

Darlene D.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me in a time of need! You were there...

Michael W.  |  Overall Experience 
Clasificación:
5.0

Very nice manager and staff!! 5 star!!

Luis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cyprian B.  |  First Impressions 
Clasificación:
2.0

We had our storage unit for 10 years and really had no issues until the past year. The management decided to allow storage of RVs, cars, and trailers onsite. This decision made it dangerous for a tenant to access their unit due to the fact that they would have to park in the roadway while onsite. I found it very frustrating when there was limited access to the building that our storage unit was located in. U-Haul should not allow this practice until such time that have the room to safely do so.

PAUL S.  |  Overall Experience 
Clasificación:
1.0

See my Google review!

BRIAN B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

YOLANDA P.  |  Overall Experience 
Clasificación:
5.0

I'll always do business with Uhaul. I'm a customer for life. Thank You for such wonderful experience!!!!

Shanequa S.  |  Overall Experience 
Clasificación:
5.0

Extremely courteous, sincerely welcoming staff. Exceptionally clean bathroom, 24- hour access, and Wifi access distinguish this facility from most others in delivering a more complete & productive user experience.

David p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY B.  |  Overall Experience 
Clasificación:
1.0

The workers have bad attitudes with your customers. If I needed to rent a storage unit again it will not be the company. Some of my belongings are damaged with mold or water damage! If your staff at that facility did their job and checked from damage to the unit I'm sure my things wouldn't be water or moisture damaged. I'm thinking of asking a lawyer about this situation! Your staff, your safe and secure facility is below a poor rating. This says talk to your staff first to resolve any issues, well I would if they weren't so disrespectful and rude.

Ericka P.  |  Overall Experience 
Clasificación:
1.0

I WOULD NOT RECOMMEND U-HAUL TO ANYONE, MY FURNITURE GOT DAMAGED DUE TO A LEAK IN THE UNIT, THEY REFUSED TO PAY ME FOR MY ITEMS, KNOWING IT WAS THEIR FAULTY RENTAL UNIT, NO, I DIDN'T TAKE OUT THE INSURANCE, IT WAS NEVER MENTIONED TO ME, SHE ASKED ME TO SIGN & INITIAL THE FORM, I SHOULD'VE READ BEFORE I SIGNED, MY (MISTAKE) BUT THEY SHOULD'VE OFFERED ME SOMETHING.. THEY ARE HORRIBLE PEOPLE TO DEAL WITH, THEY HAVE NO COMPASSION, I AM RECENTLY WIDOWED AND NEEDED MY FURNITURE REPLACED, I STILL DON'T HAVE ANY, I CAN'T AFFORD TO PURCHASE NEW FURNITURE, I FEEL IT WAS THEIR NEGLIGENCE NOT MINE, AND WHAT HURTS ME THE MOST, THEY EVEN CONFIRMED THE UNIT HAD A LEAK.. SO SAD, TERRIBLE WAY TO TREAT AN OLD LADY ON A SOCIAL SECURITY CHECK...WHY WON'T THEY COMPENSATE ME??????

Betty S.  |  Overall Experience 
Clasificación:
1.0

We lost our thing threw rain coming in and bug and rats. Was only paid small amoutbut

Kenneth B.  |  Overall Experience 
Clasificación:
4.0

Manager is willing to help out in any way she can. Friendly staff.

Erica S.  |  Overall Experience 
Clasificación:
2.0

Everything in my unit was flooded and molded 100 year old table RUINED as well as all my clothing and pictures ....and there were bugs in my unit!!! I'm await a phone call from the GM

Brandon M.  |  Overall Experience 
Clasificación:
5.0

The staff was courteous and accommodating and knowledgeable. They made my rental and drop-off easy even with a change of plans.

Jennifer P.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

jasmanie p.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

BENJAMIN D.  |  First Impressions 
Clasificación:
5.0

Excellent service with ample space & friendly staff

Delia J.  |  Overall Experience 
Clasificación:
5.0

Ashley was OUTSTANDING! Her customer service was amazing and I appreciate her professionalism!

shana m.  |  Overall Experience 
Clasificación:
5.0

They were very helpful,

Delia J.  |  First Impressions 
Clasificación:
5.0

Above and beyond. Very caring. The whole staff was very courteous and customer oriented.

Al C.  |  First Impressions 
Clasificación:
5.0

Ashley, Steven and Portia were FANTASTIC!!

mark h.  |  Overall Experience 
Clasificación:
5.0

Quick and respectful service was in out happy and content.

Omar A.  |  First Impressions 
Clasificación:
5.0

The staff went above and beyond. Helped us when we couldn't find our card to get in..

Christina S.  |  Overall Experience 
Clasificación:
5.0

The whole staff were very professional and helped me immensely by getting me the one-way move free storage unit. They have an energetic crew and they take care of you with a good attitude.

BERNARD R.  |  First Impressions 
Clasificación:
5.0

Great people working here!

Anitra P.  |  First Impressions 
Clasificación:
5.0

After losing a spouse, losing a sister and subsequently losing a home and then a huge misunderstanding later, UHaul really stepped up and helped me through this awful time to get everything situated.

Danielle S.  |  First Impressions 
Clasificación:
4.0

I have had little experience with storage units. They was very nice and helpful. The only drawback that I had was the location was very busy and crowded to enter and exit the facilities

wayne d.  |  Overall Experience 
Clasificación:
5.0

We picked the truck up out of state for a one way trip back. They were very nice and it only took a few minutes. We got back unloaded the stuff into a small storage unit and we were done. smooth move.

Christina S.  |  First Impressions 
Clasificación:
5.0

We really appreciate Kayla, she was so nice and kind and has a great personality, she's a lovely lady, thank you so much Kayla and U Haul

Brian M.  |  First Impressions 
Clasificación:
5.0

Very polite and curdious. Friendly hard working people.

Nancy K.  |  First Impressions 
Clasificación:
3.0

100 %

ADAWNYA M.  |  Overall Experience 
Clasificación:
5.0

They were great.

Angela C.  |  First Impressions 
Clasificación:
5.0

Kind and personable staff.

ALEX B.  |  Overall Experience 
Clasificación:
5.0

Everone was absolutely accomodating for the short time we were there

Colette A.  |  Overall Experience 
Clasificación:
5.0

Thank you very much for experience.

Ronald R.  |  Overall Experience 
Clasificación:
5.0

Very professional. Thanks

Ramsey D.  |  Overall Experience 
Clasificación:
5.0

Great group and excellent customer service!

Jean R.  |