We had an incident with our lock in which we didn’t damage but it’s ok but either way was always very rude when assistance was needed. Training should definitely be required when serving customers.Deandrea B. | Overall Experience
Customer Reviews for U-Haul Storage of North Dorchester
North Charleston, SC 29418
(Between Leisure Depot and Bosch)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 8:00 am
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
People and facility were greatWilliam P.
Customer did not leave a comment.Erica C. | Overall Experience
Customer did not leave a comment.SHERYL D.
Customer did not leave a comment.Wade L.
always great people - in person or over the phone. This time I avoided using the app, which made it so LESS stressful. I always have at least one issue when suing the app.Ralph S. | Overall Experience
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.Christopher J.
Sales clerk was great. Very easy to get out the on the road. Great job!Don W.
This faculties has outstanding service and employees.MARK I.
Customer did not leave a comment.John R. | Overall Experience
Just keep up the great work!!HUGH F.
Customer did not leave a comment.MICHAEL P.
Excellent rental experience. I highly recommend this location.Gregory S.
Helpful staff. Easy access to storageMARK I. | Online Move In
Awesome folks! Equipment was great!peter K.
Customer did not leave a comment.LEONARD M. | Overall Experience
People didn't know what they were doing and attempted to over charged meJohn S. | First Impressions
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.Dora A.
Staff was awesome! Very professional and friendly.GEORGE I.
Customer did not leave a comment.Theodore B.
Customer did not leave a comment.SEPESINDY C.
Customer did not leave a comment.Liz H.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Terrence H. | Online Move In
The staff was friendly and knowledgeable. If I was to improve on anything, it would to add a runner to assist the clerk at checkout. One person checking customers in, getting the equipment, then verifying it with the customer leads to other customers waiting for an extended time.Richard S.
Quick, no-hassle drop off.John H.
I am very pleased with my Uhaul storage experience at the store across from Bosh. I used the storage near 526 and had a GodAweful Experience. That place is a dump and the management was horrible. Whenever I need a rental or a storage unit again it’s the store across from Bosh that I will use. My overall customer experience was amazing and that young lady Isabella is very well fit for her job.Annabelle A. | Overall Experience
The manager and team at this location is always amazing. Easy check in/out. No complaints â¤ï¸Michell S.
Customer did not leave a comment.Gerald S.
I use this service for my business I wish their was a way to be more saved info.Maurice T.
Customer did not leave a comment.Gwendolyn J. | Online Move In
Keep up the good work , Job Well Done. An Thinks Again.Willis M. | Overall Experience
This location is my go to location for UHAUL. The grounds are always well maintained and the equipment is always well organized. The manager is super efficient, helpful and just an all round rockstar. Well done.Mathew S.
Customer did not leave a comment.Mary B.
Bethany is awesome!Charles S. | Overall Experience
Too many issues to list. Too many people not knowing what they are doing and was nickel and dimed to death. If you would like to know the full list of complaints give me a call. Suffice it to say, I will not be using Uhaul again in the future.Kelly K.
I wasn't pleased with the lady who waited on me. The General Manager. If you're going to ask a customer to take off their glasses so that she can take a picture of you so that she can be assured that I'm the person who's renting the worst and raggedy truck on the property. Needs a reality check. I've traveled many States and rented from U-haul in the past and I've never felt so violated. I had to ask her, where's the keys to the vehicle. She said, in the truck. As though, I was supposed to have known that. She had two customers waiting to be helped. Instead of asking someone to bring the truck around. She decided to go and get the truck herself. Making sure that I had the worst and ragged truck that also smelled like smoke on that yard. Never again will I do business with this company. As for recommending anyone. Never!ruby K.
Best U-Haul facility everRyan C. | Overall Experience
Customer did not leave a comment.Isaac D.
Returning was super.LeAnn W.
Thanks your hospitality!!! SmoochesSHENEATHIA D. | Overall Experience
Customer did not leave a comment.dava R.
Customer did not leave a comment.Arnae M.
I rated it poor because my locks were taken off and replaced with someone else’s locks there’s no telling if my things are stolen are not. I can see if they put another lock on the storage since I am due for payment but to just cut off my locks and have them replaced is crazy to me.Ashley F. | First Impressions
Customer did not leave a comment.Parag P.
Keep doing the good job that they do!robert K.
Customer did not leave a comment.Rodney C. | First Impressions
Staff is very helpful and friendly.joseph T. | First Impressions
Nothing the facility is new and manager (Bethany) is super at her position I have delt with her in past nothing but good.DAVID H.
The only issue was the bathroom in the office was in bad shape other then that everything else was greatTrusty B. | Overall Experience
After Hours drop.James R.
Customer did not leave a comment.juan jose J.
Customer did not leave a comment.Lakesha S.
Customer did not leave a comment.MIGUEL V. | Overall Experience
Customer did not leave a comment.DERRYL R.
Customer did not leave a comment.Daniel S.
Again, had a different location on our contract and they couldn't take it!Amy P.
Customer did not leave a comment.Charles S. | Online Move In
Bethany was very helpful and friendly! Will always use her location for all my uhaul needs!SONJA L. | Online Move In
Im a repeat customerRANDY L.
Customer did not leave a comment.Deborah M. | First Impressions
Customer did not leave a comment.Israel L.
Staff is friendly, competent, and efficient. Large selection inventory of equipment.tom C.
Customer did not leave a comment.REESESHEMMA F. | First Impressions
Customer did not leave a comment.Timothy B. | Overall Experience
Choose the facility site unseen and was immediately disappointed at how old and unkept it was in person compared to pictures. Trash, dirt, and furniture frequently littered the outside of units. After less than two mouth we found signs of droppings within unit so immediately moved to a newer more secure storage facilty which cost additional time and money. Also found the storage unit area not easily accessibe since you had to step outside vehicle to punch in code or swipe card to gain entry into gate.Joy C. | Overall Experience
Quick and fastRANDY L.
Customer did not leave a comment.Shekira P.
Customer did not leave a comment.Jim K.
I am 5ft I rented a truck with no side step. I had to dangle my body from the side and slowly slide out the truck. There were no dollies available to rent FOR my move. The customer service was excellent. The truck itself was average.georgia M.
Customer did not leave a comment.Tom R.
Bethany was very knowledgeable and extremely helpful. What a great facility manager. I would highly recommend this facility.Gregory S. | First Impressions
My drop off experience was just as great as my pickup experience. The staff was courteous and extremely helpful. Our goods are currently stored in their facility. I'm looking forward to working with them again when we retrieve them. I highly recommend this facility. U-haul has proven themselves to be an excellent asset to our move. THANK YOU U-HAUL!Gregory S.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.melanie F.
Incorrect charges and difficult issues from the start. Old wooden boxes that had wet rot and shredded covers ?? I had to send them back and start over. Calling anybody is a nightmare as you wait on hold for ever and then they rout the call to the wrong location.. I had to wait 3-4 days for a refund on an incorrect charge. I had two boxes and only used one. The one was returned with all the pads in it. The second box was returned with out pads because they went back with the extra box. Now I have been charged for missing pads when I specifically saw the girl notate that ALL the pads were in the one returned container. If some one by chance does answer your call, they are not the ones to look at the account or issue proper charges and credits??? Way tooooo Many mistakes and reps not knowing how to do their job correctly and efficiently. My last task will be to call and try to get a reversal on the charge for the pads....people who are moving hate surprise charges, and do not have the time or energy to do this kind of annoying thing.Elizabeth O.
Customer did not leave a comment.RYAN H. | Overall Experience
Provide a cold beer once a move is completed! Bethany and her staff did a great job.Thomas M.
Customer did not leave a comment.Catherine C.
Customer did not leave a comment.Willie T.
Customer did not leave a comment.Rickey L.
Customer did not leave a comment.Curtis S.
unit leaked and caused water damage and mildew to accumulate along the bottom edge of several items touching the floor along the back of the unit. no recourse offered by management. at some point, the door was bent inward by someone else (probably by backing into it), thus making it very difficult to open.trenton Q. | Overall Experience
enjoyed the customer service. great to talk to and it was an easy in and out serviceJon H.
Easy check outGary R.
The climate controlled price for storage was reasonable and I was there for 5 months and they did not increase their rates. The staff is always super nice and there if you need them and the premises are well kept and clean. No complaints about this facility at all. Great experience with them!Tracy M. | Overall Experience
The customer service lacked a great deal, and the man who did the intake was not very friendly, and they charged for gas that was not accurate!Stephen G.
Making the reservation and the people on both locations for this One Way trailer rental, were helpful. 5 StarMarc M.
Single staff person was professional, patient, and very knowledgeable! Although she was the only one on duty, she had an awesome attitude which made everyone waiting feel like we were appreciated.robbie r. | First Impressions
There was damage to several pieces of furniture and glass from a framed picture was broken even though it was properly padded and wrapped.David M.
Although it was a small time frame the staff was great funny and cared about my needs. Thank you. Although I came when they was closing yesterday they made time for me thank you guysFiestraponech E.
As usual this location comes thru in flying colors. Auto transport was in good shape with good tires and ratchets, paperwork and hook up was done quickly and professionally. The Uhaul on Dorchester by Harley could take some lessons from this location, I'll never go there again.Karen H.
Arrived 8 hours late. Nobody notified me and it was impossible to get these tracked. Had to reschedule movers twice.Ashley J.
Customer did not leave a comment.Drew W.
The staff here was absolutely amazing and very helpful.The facility was always clean and well kept.I would rent here again in the futureSlyvester H. | Overall Experience
Customer did not leave a comment.Christopher C.
My paperwork had me take it to a different store, I was unaware they changed locations on me.Jeff G.
Customer did not leave a comment.Mark V. | Online Move In
The employees we encountered today were super friendly. The reason I was renting was an unpleasant event but they totally changed my mood around for the day. I don't have their names but hope they are recognized!Justin K.
Customer did not leave a comment.Alaina G.
Customer did not leave a comment.James H.
Customer did not leave a comment.Norman C.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.ANDREA M. | Overall Experience
Customer did not leave a comment.Kurt W.
Very quick and professional. 10/10Jerald H.
Fast returnTommy O.
I made reservations for a truck and 10x15 storage unit 4 days prior to my date. The man at the desk told me I had to put a card in file to reserve. I asked him did I need to pay now he said no you will pay when you pick the truck up. On the day of my reservations after my arrival I was told they didn’t have any more of the sizes that I made reservations for. The gut working front desk wasn’t knowledgeable about a lot nor helpful. The general manager was a little more helpful and apologized.Collada M. | First Impressions
Nothing, everything was excellent!Brian L.
Customer did not leave a comment.Collada M.
my pods arrived and my items were damaged. The process took almost 30days to move here from west coast and Uhaul was of little help or support. I will be requesting a refund to cover my damaged belongingsJeniffer K.
Customer did not leave a comment.Cindy S B.
Customer did not leave a comment.John H.
Isabella Hicks was amazingly helpful in turning in my rental. She went out of her way, above and beyond to make the process easy for me. Hold on to her and consider her for any advancement opportunities that arise. This kind of service is the face you want for your company!KRISTOPHER L.
Customer did not leave a comment.AMY G. | Overall Experience
Customer did not leave a comment.Glenda H.
Customer did not leave a comment.MAURICE D. | Overall Experience
How about going ahead and fill all the tanks like other rental companies doâ€¦.this way when we need to return the trucks, we just fill them back up instead of guessing and getting it as close to when we got itâ€¦.. just a thoughtGREGORY K.
Customer did not leave a comment.David L. | Online Move In
Customer did not leave a comment.Helen N.
Customer did not leave a comment.CYNTHIA C.
Keep up the good work.marie R.
Customer did not leave a comment.Sharon C. | Overall Experience
Happy with your facilityHENRY S. | First Impressions
Nothing. There were very professionalJames K.
Customer did not leave a comment.Andrew Z.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.shawn A.
The people running this location are friendly, helpful, and provide very fast and high quality service. I've rented 3 times and never had an issue. They always check to make sure everything is correct and are ready to answer any questions.Jose C.
The young lady that helped me at the facility was amazing ! I’m sure She needs a raise! :)Emily K. | Online Move In
Customer did not leave a comment.MARKEYA W. | Overall Experience
The facility is great and well managed. Thanks!Jeremy N. | Overall Experience
Customer did not leave a comment.Chrystie C.
Customer did not leave a comment.Marie H.
Customer did not leave a comment.Marc B.
Very good service and a great experience.LAMAR G.
Customer did not leave a comment.Jermaine G. | Overall Experience
I thought by putting my furniture in there it would be safe. But when I went to get it out it was completely destroyed. I put in a claim but I lost a lot of items that meant a lot to me. I pay way to much each month to have nothing left. I would NEVER USE THEM AGAIN.BARABARA A. | Overall Experience
Customer did not leave a comment.Alvin T.
The store location that I went to was excellent nice people cleaning equipment But the day before I went to several locations in Summerville, and the equipment was so dirty I did not even want to rent from them and two different places. I went also had a field full of equipment, but would not rent them. No one to talk to in some case. So I called U-Haul and they sent me to a location. Had a yard full and They said they do not rent. So I called them back U-Haul that is they sent me to one in Ridgeville South Carolina 30 miles away from where I was that they had a field full of trailers with grass growing up over the cinders of all of the trailers. No one to talk to could not rent very very disappointed. Started my journey at 9:30 AM trying to find a trailer and at 4:30 PM. I said forget it. But when I talk to a Dorchester Branch on Dorchester Road. They were great. Probably need to check on some of the private locations renting your equipment.Scott M.
Customer set was really friendlyKie H.
The service by uhaul was excellent. However, the constant reminders to leave a review was undesirable. I would suggest allowing individuals to unsubscribe in the future.MICHELLE C. | Overall Experience
Customer did not leave a comment.nicole W.
Customer did not leave a comment.William C. | Online Move In
Customer did not leave a comment.JAMES D. | First Impressions
Customer did not leave a comment.John K. | Overall Experience
There were 2 hard working young ladies working that day. They were very professional, polite helpful and knowledgeable about what they were doing. YOU GO GIRLS!!!! KEEP UP THE GOOD WORK.Olga R. | First Impressions
There was a bit of a mix up when I returned the truck,but the staff worked quickly and as a team to resolve the matter.It was greatly appreciatedSlyvester H. | First Impressions
Customer did not leave a comment.danyel f. | Overall Experience
Customer did not leave a comment.EMMETTEJ M. | Overall Experience
Nothing at this timeANTHONY Y. | First Impressions
Staff was nice and friendly but there was a rodent issue with those outside units. I had throw away alot of my families stored belongings including a couple of mattresses for our beds do to Rats destroying it.JERMAINE G. | Overall Experience
Customer did not leave a comment.teshima r. | Overall Experience
Thank you for every thingMARCIA B. | Overall Experience
Very clean and comfortable storage units. If and when I have to move Im definitely renting at this location again.Antonyo T. | Overall Experience
My unit was not a climate control. However I didn’t expect an overwhelming intrusion of rodents and pine dirt dust and debris . I complained about the amount of pine dirt etc that was getting in the unit they claimed replaced . And the Rats Drippin OMG we’re big and disgusting. The rat ate through clothes boxes and chipped furniture etcJuvonda J. | Overall Experience
Customer did not leave a comment.Quanday G. | First Impressions
Customer did not leave a comment.Johnnie E. | Overall Experience
Customer did not leave a comment.Murtada A. | Overall Experience
Always there to answer my questions and help me through my moving transition.Velma D. | Overall Experience
The two people working at the facility could not have been more helpful. It was a great experienceJOHN P. | Online Move In
Customer did not leave a comment.Robert B. | Overall Experience
Store manager was great very helpful .John R. | First Impressions
I didn't get the 7nit I rented. Then I had to wait 30 days for a refund.Toya H. | Online Move In
Very nice and clean facility.Jeremy N. | Online Move In
Customer did not leave a comment.Tauquincy G. | Overall Experience
Customer did not leave a comment.Lashae W. | Online Move In
The milage the computer calculations were offKena M. | First Impressions
Everyone one from Bethany on down were friendly and helpful!steven p. | Overall Experience
Customer did not leave a comment.Sidney A. | Overall Experience
Customer did not leave a comment.Sara A. | Overall Experience
I’m very happy that I chose your U-Haul in North Charleston. Everybody was very helpful and I’m so happy thank you for being so helpful.Frances D. | Overall Experience
Bethany was so helpful and informative. And fast! The whole process was fast and efficient. Made that part of my moving stress free!LATOYA J. | Online Move In
The process was easy. Made moving my things very easy to do for it being my first time.PARIS C. | First Impressions
Isabella helped us and she was very much helpful.Velma D. | First Impressions
Customer did not leave a comment.Altesa J. | Overall Experience
The general manager, Brittany is a gem! Top notch, pleasant, competent, and professional.steven p. | First Impressions
Customer did not leave a comment.Jennifer K. | Overall Experience
The staff was professional and accommodatingLee M. | First Impressions
Customer did not leave a comment.Michael G. | First Impressions
Customer did not leave a comment.Yuklin S. | First Impressions
Customer did not leave a comment.David D. | Overall Experience
Customer did not leave a comment.MELISSA D. | First Impressions
Customer did not leave a comment.Abraham C. | Overall Experience
Customer did not leave a comment.Nataylia P. | First Impressions
Customer did not leave a comment.julie H. | Overall Experience
Customer did not leave a comment.Denise L. | Overall Experience
Customer did not leave a comment.Annet S. | Overall Experience
Customer did not leave a comment.April B. | Overall Experience
Customer did not leave a comment.Michael D. | Online Move In
Customer did not leave a comment.Angie V. | Online Move In
Customer did not leave a comment.Alvin T R. | Overall Experience
All of my stuff ended up molding and nastyMonet C. | Overall Experience
My unit had hoes where water got inKEITH B. | Overall Experience
Customer did not leave a comment.Kristopher H. | Overall Experience
Customer did not leave a comment.Robert B. | First Impressions
Customer did not leave a comment.ASHLEY DANIELLE G. | Overall Experience
Customer did not leave a comment.Nichole J. | First Impressions
I’m so happy to be here. I feel like it’s a one stop shop. It has everything I need even a loading dock!Joy C. | First Impressions
Customer did not leave a comment.Kristopher H. | First Impressions
My entire experience with this facility was great.David B. | Overall Experience
Customer did not leave a comment.Vera C. | Overall Experience
Well maintained facility Workers are pleasant and helpful. They clearly seem to appreciate working for uhaulMichael E. | Overall Experience
Customer did not leave a comment.LUIS D. | First Impressions