El cliente no dejó un comentario.cassandra c. | First Impressions
Customer Reviews for U-Haul Storage of Mount Clemens
U-Haul Truck Share 24/7© Location
Mount Clemens, MI 48043
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was very impressed with the cleanliness and air flow. It never smelled musty and my items did not get dusty either. It was by far the best indoor storage facility I have ever had experience with. I would definitely rent again!KATHRYN O. | Overall Experience
The only problem is with trying to call. It is the worst system I have ever dealt with no one answered so the voice mail said I would be called back in 20 mins over 2 and half hours then the person on the phone e mailed the manager that no longer works there .so no follow up. Had to take my lunch drive there to get taken care of. The manager that I met friday did take good care of me . Thanks Daviddavid m. | Overall Experience
Great staff handled my order and my need to upgrade with a professional attitude above the rest! Would recommend to anyone! Big shout out to Tenneal for helping me out she's the bombJake M. | First Impressions
The staff was awesomeDarnise N. | First Impressions
El cliente no dejó un comentario.BARBARA V. | Overall Experience
After I arrived to pick up van. Was prompted to call a number. Not able to pick up van. No one available at building to assist with issue. U-Haul Rep was able to cancel van order, but was not able to cancel storage unit. Invoice indicated a move in by mistake of staff. Never entered gated area. No use for storage after van rental was cancelled. Arrived home. On hold 30-40 mins only to be told that store mgr will contact me next day which was Monday 4/4/22. No call. No response to email x's 2. Unable to reach by ph. 119.95 not retired my acct. Never occupied unit. Never entered gate. This should not be this difficult. Very disappointed. Never had these kind of problems using g U-Haul.Ethel L. | Online Move In
have a waste receptacle available for cleaning out rentalNathan P.
Sara was so nice & very helpful!nicole s. | First Impressions
El cliente no dejó un comentario.YOLANDA F. | First Impressions
El cliente no dejó un comentario.kenneth b. | Overall Experience
El cliente no dejó un comentario.Chantae F. | First Impressions
El cliente no dejó un comentario.Erica T. | Overall Experience
El cliente no dejó un comentario.Mark W. | First Impressions
AnJohn C. | Online Move In
Great people very pleasant and helpfulKenisha W. | First Impressions
El cliente no dejó un comentario.COREY T. | Overall Experience
El cliente no dejó un comentario.jennifer s. | Overall Experience
El cliente no dejó un comentario.Nancy S. | Online Move In
El cliente no dejó un comentario.Kimberly G. | Overall Experience
El cliente no dejó un comentario.JOSHUA ISAIAH S. | Overall Experience
El cliente no dejó un comentario.MARY GRACE B. | Overall Experience
Facility and storage location were excellent. Initial communication was great. The only issue we encountered is that we were not told that the storage unit was an interior unit located down a hallway and eventually down another hallway. We assumed that it would be a unit we could back our U-Haul up to and unload. Because of this, it took more time and we needed more help then anticipated. Other then that, the process was totally painless!Vicki T. | Online Move In
El cliente no dejó un comentario.michael j. | Overall Experience
Please include a dumpster inside the gated area. This would help with the trash-if I am loading up my car/tuck/trailer of things and HAVE NO ROOM to take my trash with me-where can it go? I understand not having one on outside of the gated area as that can be used by ANYONE but there should be one on site. Also the times I went there there was alot of things in the free area. Thats fine but after coming to a unit over the course of 4-5 days that pile of trash did not move. Maybe a weekly pick up of free/broken furniture( again if there was a dumpster or area for broken items to go it would be helpful)Michael B. | Overall Experience
El cliente no dejó un comentario.alexandra w. | Overall Experience
The storage units SHOULD HAVE LIGHTS INSIDE. Paying $150.00 should be more then enough to install lights inside the units. In addition, the unites should be air tight so dust and outside grace would no get in the units. It was amazing the amount of DUST and GRASS were inside my unit. You charge too much for such thing to be happening. Would NOT rent again or recommend for the reasons abovePaulo M. | Overall Experience
Very nice employees that assisted me!!! Thank you!Susan P. | First Impressions
gyreatDAN R. | First Impressions
There were no clear instructions provided, or listed on the building, for how to access the property via the gate and the 2 separate key pads. Checked-in for the first time at 6PM, and did not have a clear list of instructions on how to gain access, fortunately other customers were on-site and able to provide direction. The access code provided to my email only worked on the main gate and check in key pad, but the same code did not work to provide access to the building, I kept receiving the access denied alert on key pad #2.Aaron L. | Online Move In
El cliente no dejó un comentario.Rory K. | Overall Experience
My only complaint would be price. And I'm sure it's not just u-haul. But other storage facilities too. $149 a month was way to much for the amount of space I had.BENJAMIN DAVID J. | Overall Experience
El cliente no dejó un comentario.Mark B. | Overall Experience
One thing that concerned my wife and I was a rat trap in the unit.Jason Z. | Online Move In
El cliente no dejó un comentario.CHANNON LAMAR S. | Overall Experience
El cliente no dejó un comentario.Charlena W. | Online Move In
El cliente no dejó un comentario.Tiffany F.
I did my reservations online for an enclosed trailer and an outside rollup storage. 1st of all online screwed my reservations up 100%. When I showed up I anticipated a total amount of 26 due. Which was to pay for the trailer rental and I was to get 1st months rent free on storage. Well that's not what happened. I walked in just before my appointment time at 8:30. The reservation had changed to an open trailer utility trailet rental and my months free rent sissapeared. I didn't end up renting the trailer or a ball for my hitch because i had to pay 117.00 to move into a storGe unit ACROSS TOWN AT A DIFFERENT FACILITY. THEREFORE I DID NOT HAVE ENOUGH MONEY TO RENT THE ENCLOSED TRAILER FOR PICKUP OF 2 COUCHES FOR MY UPHOLSTERY SHOP. NOW WHEN I MADEVTHIS RESERVATION IT WAS BECAUSE I NEEDED THE TRAILER AND NOT NECESSARILY THE STORge unit. Now onto the gate problems. Gate card did not work on my 1st trip to deliver one of the two couches BECAUSE NOW i had to make 2 separate trips to pickup and deliver 2 couches because i DID NOT GET THE TRAILER I ORIGINALLY RENTED. Anyway the gate card wasn't working amd i jad to sit and wait for an employee to show up from gratiot location to open the gate. Then drive back to that location to get my card working again. At that time the storage managers gave me also a key fob. When I returned to the north river road storage overglow for the 2nd couch delivery... MY CARD AND KEY FOB DID NOT WORK AGAIN.Brian J. | First Impressions
Great place. Handled everything via smartphone and it worked perfectly. Cleanest vehicle we have ever rented anywhere. We will be back!David W.
I made a reservation when I got there with all of my belongings from Chicago they told me that they didn't have a storage unit available. I was told I had to go to a completely different facility in charge 30 more dollars a month. I will make sure that I spread the word never uses the Facility to all of my friends and familySUSAN N. | First Impressions
El cliente no dejó un comentario.KAREN Z. | First Impressions
El cliente no dejó un comentario.DIANE THERESA W. | Overall Experience
Rental process easier on lineJOANN I.
Had a problem picking up my rental at an unmanned facility. It was taken care of (after about an hour delay). Also was charged a gasoline fee when I brought the vehicle back with the same amount of fuel that was in it upon pick up. That was resolved also. I must admit I probably had something to do with both issues... All in all, things went okayKenneth J.
El cliente no dejó un comentario.Michael V. | First Impressions
Employees were both Friendly and Professionalgordon i. | Overall Experience
The Phone retrieval experience was a little daunting. Because you didn't know what to expect at each of the next steps, it was a bit confusing. For example, we backed the van into the parking spot and then had to pull it out to take a picture of the cargo area. Plus, before we went to pick up, I knew I would need my phone but did NOT know that there would be no person there to ask questions of. That would be helpful to know. The check in process was a bit glitchy. Website very slow.Danny H.
El cliente no dejó un comentario.Emmanuel D.
El cliente no dejó un comentario.Megan V. | Overall Experience
El cliente no dejó un comentario.sonja q. | First Impressions
Very Please with my rentalPaul C. | Overall Experience
Costumer service was great and the facility was clean. My problem is I rented a 10 by 5 unit and after measuring only 10 by 4. 10 feet of lost space. Told it was nothing they could do, construction.karen p. | First Impressions
Buried in your policy, it states that any excess payments made in the move out month are UHauls to keep. What a way to fleece good people. You must be desperate, so keep my $45, but never again.ANNMARIE S. | Overall Experience
I had a horrible experience with your company. I lost my job because of uhaul and your customer care. I absolutely will tell my family and friends about my experience. And I'm not sure if I will ever rent from uhaul again but right now im saying no.Christina W.
PtL ! I thank you very much and Brianna is a plus for your businee keep her and ppl like her ThanksFlorence D. | Overall Experience
Excellent serviceJenny S. | First Impressions
Quick and easy, clean environment, and very assured my possessions will be safe. And oh yeah, first months legit free!!Broderic J. | First Impressions
Smooth reservation process and convenient storage location! My storage unit was larger than expected. The facility was clean and all needed items were accessible!Charnita L. | First Impressions
Professionalism was excellentGregory A. | Reservación
I got yelled at by dear ol’ Ma for getting a second unit, but I told her, I said; first of all, it’s right across from the first one in that lovely indoor climate controlled facility...No second ofallgordon i. | Overall Experience
As expected, Clean and well maintained facility. More so, the staff was friendly, professional, efficient, and easy to work with. GraciasSTEVE G. | Overall Experience
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