El cliente no dejó un comentario.Michael B.
Customer Reviews for U-Haul Storage of Milwaukie
Milwaukie, OR 97267
(Near Oak Grove Blvd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service was excellent.Jack M.
El cliente no dejó un comentario.Clair B.
El cliente no dejó un comentario.Gilmer B.
This location is so much better than Clackamas Town CenterMELISSA L K.
pick up, ok, not ideal but average. van was good, all worked well. drop off was not good. felt like i was 'interrupting' the employee. forgot to include my dolly, did not walk around the van for check out and i still don' t have the receipt a day later.JOHN W.
El cliente no dejó un comentario.DELOIS GAYLE S.
Customer service was terrible it was as though we were an inconvenience.Maegann F.
Very nice employees. Clean, quiet, and professional inside. Call center staff are very helpful and kind too.chloe Z.
The pick up truck was clean. The staff was friendly and the return process was efficient.SIDNEY S.
The app and website are very hard to navigate! I could not start the p/u process from my phone and had to wait for 45-minutes to get checked in causing us to be late starting and ending our move.Daren G.
For some reason I was charged 29.99x2. I only rented one trailer for about 18 hoursChristopher J.
I think we as your faithful customers should be able to call our local store directly instead of sitting on hold for literally an hour on the national number just to ask a quick question that has to do with our local store!! If I have to go through this nonsense again, I will just start using Penske or Home Depot. I won't do this again!!!BENJAMIN C.
I love this location! The people are wonderful!KAREN R.
It's really unfortunate but I ordered a 10 ft truck and it 4 phone calls and finally sitting on hold for over 20 minutes to upgrade to 15'. I tried the online option and it wouldn't work. I was dealing with a very stressful family situation and an unexpected move. The system was not adequate. When I arrived to pick up my truck I had to stand in line for well over half an hour... after 2 people gave up and left the line. The movers were waiting...and i was paying 70 and hour...until I could get the truck. 11:00 was my pickup...a block away from my daughter's apartment. I arrived there at 10:50 and got possession of the truck at around 11:27. The paperwork didn't reflect the difference between my scheduled time vs when I actually got keys and my drop off requirement. The person managing the fiasco in the store was doing his very best. He was calm and friendly. Everyone waiting was understanding. I drove a total of 5 miles... but spent almost $8 to fill the tank that was supposedly full when I got it and another 10 or so in misc fees. I had the truck for less than 3 hours. The vast majority of the time it was parked. I drove it 5 miles and bought more than 2 gallons of gas. It was returned in absolutely pristine condition yet I'm being charged environmental fees etc. Really? For getting a truck a half an hour late...paying movers $37 wait time...driving 5 miles and paying for more than 2 gallons of gas? I have absolute respect for the person trying to handle an line of 6 people all needing individual attention. He did a stellar job. I do have a problem with being nickel and dimed with no appreciation for my patience and the money I had to pay out to the movers and the stress it caused. Please warn people that there will be a minimum of a half hour+ wait to go through the pick up process. This cost me at least $40. It is outrageous to me that you think it's appropriate to charge a vehicle licensing charge etc. I waited in line for more than half an hour...I paid movers to wait.. there is no way I should have paid for almost $8 in gas for driving 5 miles plus more than a dollar the per mileage fee . I rented for 4 hours and had the truck back in less than 3 in pristine condition and more gas than when I took it off your lot. I'm upset about paying my movers because you are understaffed and paying for more gas than I used and a per mileage fee and a licensing fee etc. It's really not ok. And I appreciate how hard the one person you had on staff was working to stay calm and professionally handle the overload.Kathryn W.
El cliente no dejó un comentario.NANCY S.
El cliente no dejó un comentario.Lora P.
El cliente no dejó un comentario.Howard D.
Great service and great equipment!DEVON A.
Uhaul sent me to three different places to pick up the truck I reserved. Took me 3 hours before I finally had my truck. Very aggravating. Uhaul's web/mobile interface does not work and does not have correct or current information. Huge waste of my time.Thomas D.
El cliente no dejó un comentario.savannah E.
This issue u-haul facility has been my go-to for years. The young man who assisted with my transaction today was extremely helpful. He was personable, informative, patient & accommodating. Thanks so much. ðŸ˜ŠIRISA H.
El cliente no dejó un comentario.ADIS K.
Great service!DANIEL M.
El cliente no dejó un comentario.Hunter M.
More people working on shift.BRETTA LEE S.
After reserving (and paying in advance - including estimated mileage) a pick-up truck for the next day and being CONFIRMED for a 10:45 pick up, I get a message at 9am that my pick-up truck is going to be at another location - 10 miles away! I live 3 blocks away from the original location and planned to walk there. I had no way of getting to this other location (AND it would have cost me much more in mileage!). I refused. "Kyle" on the phone offered a cargo van at the original location. I had planned to dump some junk and then get some soil but I decided to put off the soil and just use the van to go to the dump. I asked if U-Haul follows any Covid disinfecting protocols and I was told, "I don't know. You can ask at the store." Wow. That's a pretty inadequate answer. When I got to the store and asked if the van is disinfected for covid safety the man said simply, "yeah." Well he was full of sh*t. The interior of the van was dirty with human hair and specs of dirt all over the cab. Clearly NOT cleaned at all. There was also a rip in the mat in the back that was NOT indicated in the pictures showing the current condition. I took a picture of it and submitted it before leaving. Were you going to try to charge me for that, if I hadn't reported it? Who knows? Overall this was a crappy experience and your employees made it so. I hope to never have to rent from U-haul again!!Scott R.
El cliente no dejó un comentario.PATRICK THOMAS M.
El cliente no dejó un comentario.CAMERON BLAIR M.
Customer service not so good they gave me a number call if I have any problems, I called the number all day continuously for 2hrs no answer. So just took the truck back...David W.
When I walked in there was no attendant around. There were 4 other people waiting. I went out side and found someone and he was very rude and told me "in a minute". He was the manager of the location and the only one helping customers. He was very slow and walked away from the counter multiple times to go outside and wander. I would never return to this location. again. I have rented from U-Haul in the past and was VERY satisfied. THIS WAS A HORRIBLE EXPERIENCE!!!!connie H.
Received a call day before saying they didn't have pick up trucks and that we would need to use a 10'. We agreed. Arrived and he said they had a pick up and said kid the night before was wrong. Sent me out alone to find truck, no pick up truck, then said a 10', Wrong vehicle, it was a van, and blamed it on the kids that worked the night before. Was told gas was full, yet it wasn't even at 3/4 tank, let them know, they blamed on the kids that worked the night before.DEBRA LYNN F.
El cliente no dejó un comentario.JOHN MARTIN B.
El cliente no dejó un comentario.Ron N.
Ronald had amazing customer service skills both on the phone and in person on multiple occasions. Had some minor hiccups with booking on mobile app but our experience with Ron was awesome and because our experience with him would recommendKaleb A.
Just keep doing what â€˜yer doing!Gerald C.
Fast and EASY ðŸ‘ðŸ•ºðŸ»ðŸ‘ðŸ’ƒðŸ¼ðŸ˜Ž Thanks KentKENT K.
El cliente no dejó un comentario.rci a. | Overall Experience
These guys are great! So fast and efficient! Friendly and knowledgeable too! I always go to this particular site over all the others in the area! And I always recommend this one to everyone I know! Thank you for such great people!Karen R.
NadaROBERT CURTIS H.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Jeffery G.
El cliente no dejó un comentario.Jonathan C.
The check in process for the touchless.check I'm was horrible. The instructions said to go to my account online, but turned out it was in the mobile app. The worker that happened bro be there was completely unhelpful and ran away from me before I could ask a clarifying question. Before eleven trying to help he told me there was nothing nhe could do.William A.
El cliente no dejó un comentario.ROBERT EDWIN S.
They asked if there any items they could repair....I told them the itemsTHOMAS GARY R.
!!!great customer service!!!michael d. | First Impressions
El cliente no dejó un comentario.GERALD C.
I rented a panel truck and was told the tank was full. I drove it 20 miles and had to buy 4.3 gallons in it. Really don't like getting screwedKEITH S.
El cliente no dejó un comentario.stephanie P.
Ron, was super helpful and very friendly. He made everything easy and quick! ¡Gracias!Peter C.
El cliente no dejó un comentario.Aaron R.
El cliente no dejó un comentario.eli S.
El cliente no dejó un comentario.ANTONIO E.
They are understaffed, I called them twice and had to wait 20 to 30 minutes to talk to someone. The checking in on my mobile phone was problematic and I couldn't figure it out even though the first phone call was asking them how to do it and they said that when we picked it up they would explain, the guy said he didn't know how to do it. We left a strap under the wheel so the cargo trailer wouldn't roll out into the street and went back the next day and they didn't have it.Kash S.
Excellent customer service at this locationCasey W.
El cliente no dejó un comentario.Jean H.
Keep up the good workgreg B.
One of the tires on the trailer was bald, no discernible tread on it. The floor was dirty and it had to be swept out before loading the furniture we were moving. The Uhaul employee unhooked trailer when I returned it and said 'You are good to go'. The next day I received a call from the location manager asking where the trailer was. I had returned it almost 24 hours before he called. This rental was not on par with my previous Uhaul rental experiences.Stan P.
Aaron was especially helpful when I dropped off. All the employees were very friendly and helpful, which was so comforting as it was my first experience and I was extremely nervous that something wasn't going to go right. You all made our day very easily manageable and we thank youErica T.
They charged a $25 cleaning fee for a truck that was not dirty.Jason K.
El cliente no dejó un comentario.Michael G.
Mgr. Ron is the best uhaul manager of any site in any city across the United States and back home to Oregon once again.janis V. | Overall Experience
I ordered a hand truck but the agent didn't put it in the trailer.Roger W.
the particular trailer I had worked just fine but could use some maintenance work on the tail gate latch.Ron N.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.mark N.
El cliente no dejó un comentario.Bryan H.
El cliente no dejó un comentario.Gina W.
Kind and efficient team members at this location.COREY LEE W.
El cliente no dejó un comentario.JOHN K.
Just to let the customer know after hour drop offs be prepared to take pitchers of the inside and outside of what your dropping off.Lana T.
The young man working was â€œshortâ€ with me when I asked if I could start any drop off processes while my co driver refueled. I am not an experienced uhaul renter so I didn't know that nothing really needed to be done besides a look over of the truck and mileage check. Politeness would have been appreciated. However when the truck did arrive the same young man was very polite the process was fast and painless.Michelle K.
Give your customers a heads-up that they should not try to call, just go on line. Uhaul can get very busy, and wait time can be long. I was very happy with all the helpful information, and will rent again!Monica D.
El cliente no dejó un comentario.Jeanie N.
We got a 2 or 3 bedroom space in storage got to our destination and the 2 and 3 bedroom storages are all up 3 landings not exactly the easy way of moving would have been nice to know before getting my hopes up in Salem Oregon to my over hour journey 3 storages later not fun I ended up going to 3 separate uhaul storage places . Let people know the large storage places are gonna be on 3rd landing right off the bat .Thanks ,Other than that my experience was a good oneLouann F. | First Impressions
Well done.Robert L.
El cliente no dejó un comentario.Howell L.
Make sure your equipment is in your system correctly. The miles were incorrect and I was charged way more for miles. I was charged for 30 miles when I only went maybe 10.Amber N.
El cliente no dejó un comentario.HUGO G.
Mileage is way too expensive!LYNDA JOY W.
El cliente no dejó un comentario.Harvey B.
El cliente no dejó un comentario.beverly H.
El cliente no dejó un comentario.Renee O.
Ronald was very nice and I received speedy service. ¡Gracias!bridgit K.
El cliente no dejó un comentario.JASON DONOVAN L.
Was a little slow with only one employee working. They had to hookup three trailers by themselves before getting to me. Need to no come at lunch time.JASON ADAM G.
The customer service folks were helpful and kind. Very EZ to make reservation, pick up the truck and return.SABRINA F.
El cliente no dejó un comentario.Kathryn T.
El cliente no dejó un comentario.APRIL LOUISE N.
Your online after hours drop-off process is a nightmare. Even though our web settings allow for location to be shared, we had to use two different phones and it took about 30 minutes of repeated attempts to get everything to work. Also, FYI, the photo that shows where the key drop off is for your location is incorrect. It shows it by your front door not by the service door. We had to search for the box.SHERRY ANN R.
El cliente no dejó un comentario.MATTHEW ADRIAN M.
El cliente no dejó un comentario.RENEE MARIE E.
El cliente no dejó un comentario.Ron N.
Extremely quick in getting our rental finished. Right on it.Sheri M.
Great Staff, Very fast rental checkout.. Thanks UHAUL!!!SEAN C.
I always rent from them. Very clean trailers with new tires no problems what's so everVALENTIN I.
Friendly, reasonably priced and quick service.DANIEL M.
Slow waiting on customers. Seemed not to have a sense of providing prompt service.bill M.
Nothing it is perfect. Staff was courteous and kind, making sure everything was satisfactory. The truck was super clean and filled with fuel. And, when I returned it the next day, Victor and Jeanne treats me like family. I'll definitely itely recommend this UHaul to my friends and family.EVELYN W.
This team is GREAT !!!Allan K.
Awesome as usual! From a customer of many years for rentals across the USA and back. Plus years of storage lockers use. My favourite place to rent trucks and storage. Janis L. Vigil 757-266-2781janis V. | Overall Experience
El cliente no dejó un comentario.MATTHEW NICHOLAS P. | First Impressions
El cliente no dejó un comentario.chris B.
El cliente no dejó un comentario.EDITH JUNE Y.
It would not had happened if not for Store manager Ron. Very good rep.Tim T. | First Impressions
El cliente no dejó un comentario.jay y. | Overall Experience
The people at the desk were so friendly!Michaela C. | First Impressions
There are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I'm thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I've always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.joe s. | Overall Experience
I have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.Nyaira D. | Overall Experience
Someone was able to get in the unit and make off with a lot of electronics.colleen j. | Overall Experience
We got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.Carl R. | Overall Experience
General manager let's people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!Lisa S. | Overall Experience
El cliente no dejó un comentario.don b. | Overall Experience
I made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.sylvia r. | First Impressions
This past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.Penny W. | Overall Experience
manager was very helpfullwallace s. | First Impressions
Extremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.Jim C. | Overall Experience
Oak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! email@example.com.Janis V. | Overall Experience
Great Service! Thank you!russ l. | Overall Experience
At first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.Anastasiya M. | First Impressions
Very nice, friendly staff.Barbara h. | Overall Experience
Staff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.Elisabeth G. | Overall Experience
They were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaulmichelle m. | Overall Experience
Best U-haul experience I've ever had! Great friendly, helpful people. I will definitely use them again!Barbara h. | First Impressions
The staff was very nice and helpful. I've been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.jason L. | Overall Experience
U-Haul Storage can't and won't find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!Brad M. | Overall Experience
Very friendly and helpful. Thank you.Jayne H. | First Impressions
Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere elseSerina S. | Overall Experience
Very good serivceChristopher S. | Overall Experience
Great experienceaaron p. | Overall Experience
Good job!Gene B. | First Impressions
.frank c. | First Impressions
Clean facility but units are not accessible outside of uhaul business hours.Patrick H. | Overall Experience
People were helpfulnatasha a. | First Impressions
I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.LINN T. | Overall Experience
There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.Shanyn D. | Overall Experience
It was nice doing business with you .Juliet M. | Overall Experience
My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clearapril r. | Overall Experience
A good experience.Michael K. | Overall Experience
My driver was awesomeJessica C. | Overall Experience
I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. ¡Gracias!jannet r. | Overall Experience
naLois G. | Overall Experience
Great people to wirk withBuzz W. | Reservación
staff was kind and courteous even though i was crabby from 2 days on the road :)Lois G. | Reservación
Friendly staff, clean well maintained equipmentGARY S. | Reservación
The staff is kinda lazy and snarky/rude. You people couldn't prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It's not that hard to prorate your just cheap!corie i. | Overall Experience
Always clean and the people were always nice.. okay but it's not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.Avery B. | Overall Experience
Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No storMiriam p. | Reservación
Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.Erika F. | Overall Experience
I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn't know what to do. Uneasy! Unsafe!Christina P. | Overall Experience
Thank you for a place to keep my stuff.markitta w. | Overall Experience
I have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.Renee A. | Overall Experience
The General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you RonSteve J. | Overall Experience
Always helpfulLAYNIE R. | Overall Experience
The manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!Kevin S. | Overall Experience
Friendly and well maintainedbriana k. | Overall Experience
GraciasRoberta D. | Overall Experience
Thank you for working with me on my late payments.dianna d. | Overall Experience
Personal amablePatrick F. | Overall Experience
Best storage location in SE PortlandMichael P. | Overall Experience
Staff was always friendly and helpful. Definitely would use them againLEE A. | Overall Experience
Great manager! Ver attentive, always worked with me.don d. | Overall Experience
The worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!Tony P. | Overall Experience
See aboveralph h. | Overall Experience
Additional Services at this Location
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