Staff was friendly and efficient.
Theodor G.Customer Reviews for U-Haul Storage of Milwaukie
Testimonials From Recent Customers
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The best job ever. Efficient, organized and friendly.
KEVIN L.This location was the drop off from Kingman, AZ who I have to call because there was lots of damage to a few things that I am very upset about I payed a lot to the moving company for this help and I am very disappointed in the packing of my U-Haul storage boxes!!
Diane H.Jessica was great to work with and very professional.
STEVEN ROBERT R.easy in, easy out
SETH R.Fast checkin fast checkout! Yall streamlined it well, helps to do the online stuff before going to pick up vehicle.
Han G.We have always rented from the 82 /clackamas store , NO MORE We will now rent from the mclouglin location as the staff was most helpful
JOHN ROBERT P.it was quick and easy. Good job. thanks
Vagiz A.This was an easy and quick experience. Would absolutely rent from them again.
KYLE E.The staff was flexible with our schedule and went out of their way to make sure we got what we needed and not overspend on something we didn’t need Thank you
Jason H. | First ImpressionsI drove past another uhaul spot to go here. They are a super nice team that are able to guide me to the right truck for moving.
ERIC M.I wish the cost of renting the trailer was a little more upfront on the phone, I would've rented it anyway but finding out at the location was unpleasant. Other than that I was very happy with my experience.
Stan P.I cannot thank U-Haul enough for helping us donate books to the cure victims in. Or there California. You are a vital part of the community
CHRYSTAL VICTORI L.Everyone there is nice and very helpful, even when i keep messing up my keycardvto get in half a dozen times.
Beverly B. | First ImpressionsI have had a very frustrating experience dealing with UHaul! I have been a long-time customer who just received notice that each UBox I had was going to increase by $40/month! I tried to schedule a delivery of my boxes to get out of them before the price increase which took my over 3 hours on the phone to schedule after extremely long hold times and no availability for delivery only to be told that the delivery rate increased by $69! I live in a HOA situation and left detailed delivery instructions (including photos) through your online delivery confirmation system. Upon receiving my 1st 2 boxes they were left in a completely wrong location on the other side of the block from my driveway and garage! I was also told that I had to call, confirm and pay for each delivery and could do this over the phone using a credit card and did so only to find out that UHaul ran whatever form of payment they had on file anyway! I was told that I would not be charged for 2 of the boxes since I would be returning them empty before the billing period and I was STILL charged for them and then had to spend 3 hours on the phone with customer service to get a refund processed!! I also returned 2 boxes 7 days into the month and the ;last box 14 days in tot he month without any partial return of premium! The UBoxes were in horrible condition and my belongings inside had obviously been jostled about over the course of time due to movement at the warehouse / storage facility! I feel that I have had a horrible experience with UHaul and will NOT be recommending your company to anyone I know! I was told that the reason for rate increase was due to supply / demand! Did it ever occur to you folks that the reason their is more demand is because people are having to downsize, move and put their belongings into storage due to the financial strain of the ongoing pandemic!?! You are taking advantage of people misfortune and trapping those of us who were loyal customers in the process, forcing us out due to the nearly 100% rate increase!!! I think UHaul has behaved badly in this situation, you are horrible and greedy! You should just invested in more boxes and more storage space instead of raising rates for existing clients and continuing to blame burden and strain on those in need of your services! SHAMEFUL!!!!
Lauren C.Waited 15 minutes while employees worked on computers and never acknowledged my presence. It felt really rude and unprofessional.
Erik S.Have all the parts needed to complete my order. You had plenty of time to order and receive everything but waited till he last min to order parts
Robert M.Work with Ron on best way to help a family member moving out state. We also got a trailer hitch install later in the week. He spent the time with us to look at multiple way to do the move.
DANIEL N. | First ImpressionsTrying to help someone I was over charged considering I had a situation occur while I had the uhaul feel free to contact me for further details at 5039694532
SUSANNE C F.When I showed up, on time, to get my reservation, there was no one there to welcome me and I had to walk all through the campus just to find someone. I went back to the office and found someone there with two customers ahead of me. That was very discouraging and although I will probably rent from UHaul in the future, it makes it difficult to want to.
Judy H.There was one hiccup regarding the amount of fuel in the truck but all was remedied to my great satisfaction! Thank you to Ron, the manager at the location from which I rented the truck.
LYNN LOUISE H.Thank you for helping the end of my journey better than the beginning
deborah P.Great experience, overpriced at the moment for trucks
Scott S.Less wait time on parts is out of your hands.
Richard R.They hooked up the equipment wrong and I had to return and have them rehook it up. Took a couple of hours. Put me behind.
BETH ANNE M.UHaul was more than 10km off on the speedometer, which is a serious safety issue and cost us a lot of time on our long-distance trip.
BENJAMIN F.Online Check out was too finicky and the internet didn't work to find my location so the whole process was abandoned- however the location staff promptly executed the entire process first thing in the morning and emailed the receipt and detail to me.. perfect.
Brian P.The Information said 7PM but the placed was abandoned! The online walk-around the check-in and send photos of the equipment was AWESOME!
RONALD DAVID B.Was slow service, but only because they are short staffed. Service was friendly but only 2 people it seemed running a bunch of stuff.
Russell N.I made a reservation many weeks ago with the expectation I would have the truck as outlined in the reservation. Rose City was supposed to be my pickup point. I got a Lyft from PDX to that address. They knew NOTHING of the reservation. I had my reservation #. The guy at Rose said it WAS at the McLoughlin location but had been canceled because i did not get at 9am. Who every changed the location also stated that i would pickup at 9. My plane landed at PDX at 1015. I received no change of pickup location. Then the guy at Rose tells me it would not be available until 5pm, it was 1130am. Im horribly discussed with UHaul. I called Uhaul to vent but found out the truck was ready at 2pm. Failure to communicate AGAIN. UHaul owes me for the extra Lyft ride I had to pay for and my time due to your extreme lack of communication and customer service. The folks at Uhaul storage of Milwaukie were great. Others at Corporate are horrible.
DAVID C.I am very dissatisfied with the whole transaction. Bad lack of communication between traffic and actual center/location rental was picked up. Big difference in quote on phone and what they tried charging me and it was rented with a 1/4 tank gas and I returned it with 3/8 tank and they tried charging me a $30.00 fuel fee and an $18.46 4 gallon gas fee. What the*******??? What a hassle this experience was!
JACOB S.Possibly have more available staff on hand to help waiting customers than you did at the time of rental
Ryan S.The staff was confused, untrained and unsure what to do. I chose to register using the mobile app, and still got stuck in a line at the mercy of the untrained staff. Costs were Much more than advertised. Will know better next time to Not use Uhaul.
Janine Z.This location is under staffed and we were delayed 45 minutes even though all check in was completed on line
Daniel H.Nothing. Ron does an amazing job!
Gilmer B.The guy that helped me out was so rude. I showed up at 6:30pm for my reservation appt and he was so worried about leaving at 7. There was 2 people infront of me. A lady was asking him at storage units and he looked at her and said we didn't my have any. He didn't even check for her. I get up there around 6:40 and he claims the computer wasn't working and he was like idk if I can rent to you tonight. I said yes your renting to me tonight I was here at my appt time and I'm packing up and leaving before you guys open. He tells me my total and it was $100 more then quoted. I needed a little dolly and a furniture dolly. So I tell him. He then proceeded to ask me if I really needed them so he didn't have to go get them. He runs to the back area gets me a huge dolly. Comes out and hands it to me. I said I need the furniture flat roller dolly too, he proceeded to roll his eyes and said I literally almost just died getting that for you. I said I'm sorry but I told you what I needed 3 other times. He goes and gets it puts it on the ground. He gave me keys and said ok I have to close up now and leave. I said ummmm where is the truck? He said oh it's out there. So I'm now carries the flat roller thing, and pulling this huge dolly as he watches me. I said there is 100s of trucks which one he said it's on spot fff. I get over there he had that truck so close to each other that I had to put the roller thing in front. I squeeze to the back and he packed it and hit the truck grind it bumper. So I pull forward mean while he is still watching me. Open the back try to lift the heavy dolly up and he leaves as soon as he noticed a car pulled in. I went to leave and he he didn't move any of the retired trucks and I got the joys of maxing around cars to exit the parking lot. I looked at the clock at it was around 6:55. My jaw just dropped. He is the worst. I had the worst Experience. He didn't tell me anything. Gas? Cleaning? My boyfriend told me about the gas. I will not go back to this location. Kid is so rude.
Kayla H.More help
Diana A.I sat at the front desk waiting 30 minutesbefore someone came and helped me. When I was assisted, the employee was wearing headphones & had no sense of urgency after knowing I waited 30 minutes before I was helped. Plus, I've been charged an extra $50 with no explanation because no one will answer the phone at the location. REFUND MY $50 PLEASE.
ricky C.It was my third rental in a couple of months. The place is always busy, regardless of the time of day. The manager Ron is amazing, he stays calm and professional. He is very polite and is always smiling. The service is as prompt as it can be and the equipment clean and ready to go. I'd recommend anyone in the Milwaukie OR area to go there.
Frank A.The staff at that Milwaukee location were very friendly accommodating… I pick up and drop off experience were perfect… You really need to work on your reservation side… The unit I reserved weeks in advance was not available… But your staff At this location came up with a satisfactory resolution
Daniel M.The guy at the desk never even looked up at me, I had no idea he was even helping me until I asked someone else to help me, to which he stated out loud, "I am already doing it". zero customer service effort was made. I wish I could tell you his name. also, it is very frustrating to not be able to speak to the location directly. The phones all go to the call center.
Kristi R.I normally went through the Sherwood location that I would highly recommend as well
Robert G.Great customer service from the staff!
Jonathan H.Very friendly and efficient clerk. Thank you!
Amy O.I didn't get a final receipt. The attendant said it would be emailed but 6 hours later I don't have it so I don't know how much I paid.
Joshua G.in and out with no problem in a timely manner & the staff was friendly
EHSAN H.Love the manager, Ron and the few people who are working there. I know it's tough these days, but more help for the manager would be helpful. Gracias
Jahne C.Truck was not clean at pick up, gas tank had less than 1/4 tank upon pick up, filled tank back to same level (as indicated at pick up) and was still charged nearly $50 for refueling. Very dissatisfied.
Michael S.Two lamp shades were ripped/smashed. One was $194 for a large lamp. I couldn't withhold pmt for the Bend OR movers who unloaded since it was the fault of the Portland OR movers who packed them incorrectly. Your 'withhold pmt upon inspection of condition of items' doesn't work. I'm now out over $200.
Jacqi F.Very inconvenient for me. There were many other UHaul rental places closer to my home yet UHaul required me to drive 20 miles each way to pick up this truck. The customer service people were very little help. I ask simple questions like “how far can I go on a tank of gas?†None of them knew. “What size tank does it have?†again none of the 4 people at the counter knew. I got in the truck with a customer service person putting my rented blankets in the back, I expected her to come around to the cab and confirm I knew the basic operations of the truck, instead she walked off without a wave or glance back. I sat for a bit figuring out essentials like lights, wipers, etc before finally leaving. The staff were fine, just not terribly friendly or interactive. They seemed to do the basic job with no extended courtesies.
MERLYNN A.Vincent was in a horrible mood when picking up. I was taken to an covered trailer to attach to me vehicle, and I ordered a covered utility trailer. I showed him my order to prove it, but he just said, this is what the system assigned had no time for figuring out the problem or looking into it. Pretty poor customer service attempt.
Brandy L.Make sure all the equipment is in the van/truck. I paid for a dolly, but it wasn't in the van.
DARCY K.Both the location in Milwaukie and SE Portland provide above average service during a busy July 2021.
MATTHEW M.The guys running it were really nice but it's took over a half hour to check out and forty minutes to check back in after doing everything online beforehand. The computers don't work, I couldn't use a credit card to rent it then after paying cash couldn't get a refund at the end cause there was no record of me even renting it in the first place. Need some serious technology upgrades. Moving is stressful enough without extra frustration and wait times.
Katrina C.All good. Drop off a little unsure of but all worked out ok
John S.Everything was great. There was a traffic jam in the parking lot but that was because of the large trucks coming and going (pods, etc). The only improvement I suggest is having clear instructions for parking personal vehicles and signs. The employees were GREAT. Very helpful and things were done in a timely manner.
Kelly L.Keep hiring and training good people. Everyone I dealt with was very knowledgeable and helpful. Gracias.
STEPHEN MICHAEL S.Everyone is so friendly.
WILLIAM LEE F.Can't think of a thing
Mark E.a little understaffed but the person there was keeping up but if every day is like that he will burn out.
DAVID K N.I have no idea what happened on the back end, but I had to contact Uhaul 3 different ways today (online, over the phone, and finally in-person) in order to resolve a miscommunication about a cargo van rental I had already completed. A representative I spoke with over the phone claimed that I would receive a call back from the location, which I never received, thus I had to go down there in person to confirm that everything with my return was squared away. It ate up quite a bit of my time today and happened because no one had recorded my returning the van after I had dropped the keys with an employee. Although my issue was eventually resolved, things seem quite disorganized and disconnected at this location in particular and it needs some tightening up.
MATTHEW ESTEVENS H.At first couldn't turn into the lot because a large semi was due in. Returned after turning around and had to go in the exit. Site took care of the semi and quickly checked me in and completed the process as well as emailed a copy. Very efficient process and highly effective representative doing the job of two people. Great operation.
james C.Ron the onsight manager was always welcoming. And was a exemplary Reprsenitive of Uhaul. Always had a smile on his face and knew me by name. Thank you Ron!
Rodney W. | Overall Experience2 out of 3 clerks were very helpful and kind;. Overall.experience. Renting storage unit from Zachery was very pleasant. He was professionally patient, helpfu,l and kind. Props to him!!
Kary K. | First ImpressionsGood morning Ron I have a safety issue as I came in Sunday to put stuff into my unit. However wasn't able to as there has been an additional lock put on for some unknow reason? I chose your storage facilities because of safety reasons! I cant have surprises like that when I come as I have been being Stocked & Harassed since September. When you have time to reply to me regarding this matter please text me with communications if possible. Thank You Marcie Thorson Have a Blessed day Show quoted text
marcy t. | First Impressions!!!great customer service!!!
michael d. | First ImpressionsMgr. Ron is the best uhaul manager of any site in any city across the United States and back home to Oregon once again.
janis V. | Overall ExperienceWe got a 2 or 3 bedroom space in storage got to our destination and the 2 and 3 bedroom storages are all up 3 landings not exactly the easy way of moving would have been nice to know before getting my hopes up in Salem Oregon to my over hour journey 3 storages later not fun I ended up going to 3 separate uhaul storage places . Let people know the large storage places are gonna be on 3rd landing right off the bat .Thanks ,Other than that my experience was a good one
Louann F. | First ImpressionsAwesome as usual! From a customer of many years for rentals across the USA and back. Plus years of storage lockers use. My favourite place to rent trucks and storage. Janis L. Vigil 757-266-2781
janis V. | Overall ExperienceIt would not had happened if not for Store manager Ron. Very good rep.
Tim T. | First ImpressionsThe people at the desk were so friendly!
Michaela C. | First ImpressionsThere are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I'm thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I've always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.
joe s. | Overall ExperienceI have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.
Nyaira D. | Overall ExperienceSomeone was able to get in the unit and make off with a lot of electronics.
colleen j. | Overall ExperienceWe got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.
Carl R. | Overall ExperienceGeneral manager let's people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!
Lisa S. | Overall ExperienceI made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.
sylvia r. | First Impressionsmanager was very helpfull
wallace s. | First ImpressionsVery friendly and helpful. Thank you.
Jayne H. | First ImpressionsGood job!
Gene B. | First Impressions