Comentarios de los clientes para U-Haul Storage of Milwaukie

The picture on the side of the truck was different than the picture provided during the confirmation process. when I called the u-haul customer service I was told that wouldn't be an issue because the serial numbers matched up. I thought it'd be good to mention. Have a lovely new year!

There are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I’m thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I’ve always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.

great experience went off without a hitch

Employees are very courteous even when busy. Customers sometimes not so much. I couldn't have gotten through my recent move without this store, it's employees, and great trucks and materials.

Service was great yesterday. Vincent was knowledgeable, courteous, and efficient. It was a much better experience than I had at other locations recently. And, check-out was quick.

I have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.

Nothing

Teach him how to make your deck on a trailer I asked for 19 put a deck they gave me a traitor that was 19' that a troll foot deck had to drive to go it my time I got back there close to get me back the next day and I got charged full price for something that they gave me wrong though I think it's very poor shabby way to do business thank you

The face to fave service was great tell i got my bank statement then i seen i was double charged for everything n had to sit on hold then on phone for close to hr n ten mins which sucked but got it worked out.

While the idea of the after hours return app is good, it did not work for me. I could not get past step #2 when uploading a photo of the equipment. I called after hours help line. 800 go uhaul, was on hold for 15 minutes and then was cut off. Fix the return app and all would be good.

The pick up process was easy and the fact I could just drop off and go was amazing!

When the customer is returning a truck, the directions say, stay in the truck and they will come out. This never happens. We have rented several times and we always end up going inside for the return.

charged for insurance I did not want found out when I returned the truck.

Dishonest representation of cost. Transparency in cost at back end.

Great customer service, these folks made for a smooth and hassle free move!.

I want to start by saying that Vincent did an amazing job of restoring my faith in uhaul customer service. This entire reservation was a disaster from the very beginning all the way up to the point that I went to pick up my truck. From the moment I walked in Vincent was professional, courteous and took care of business. I was in and out of the office in 10 minutes. My problem with this reservation was the online ordering and scheduling. I scheduled my truck for October 25th along with two moving helpers. I was supposed to ick up my truck at the clackamas location. The problem is that uhaul reserved my truck for the 25th but booked my moving helpers for the 24th. Thankfully the moving helpers contacted me the morning of the 24th to let me know they were in their way and I was able to tell them I didn't pick up the trick until the next day. I called uhaul to find out what was going on. 40 minutes on hold and I was able to speak to someone who changed my reservation to the next day so I could get my truck and moving help on the same day. Then I get a call from clackamas telling me that they don't have a truck and I need to go to Milwaukie. The poor communication and attitude I experienced during this nightmare have solidified the fact that I will never use uhaul again. The McGloughkin location did a great job and had no part in this screw up other than the fact that they took care of getting me a truck and showing actual professionalism and customer service.

Employee at counter was very friendly and helpful.

Literally one of the worst costumer service experiences I've ever had.

When I went in on Saturday, 10/24 at 12 noon - the young lady behind the plexiglass was NOT wearing ANY face covering (she was behind plexiglass) and the woman she was serving was NOT wearing a mask. I didn't want to make a scene, and it took EVERYTHING in me not to report this to OR OSHA. FOLLOW THE LAW! It does NOT matter what your employees and customer think - read the law about mask mandate and follow it in this location - it is that simple! All other employees were wearing masks. Tim Neville.

I have rented UHail before. I rented from a location is Lake Oswego not long ago. I have never rented a truck that was so permeated with the smell of smoke. I may be extra sensitive to smoke but I did t expect to encounter it in a rental. In my short time in the truck I got a severe headache and nausea. When I returned the truck I specifically told the man at the counter that my complaint wasn't aimed at him but that I felt that I should have been able to expect a clean truck and that I was unhappy that I was feeling poorly because of the truck. His response was, “ok”. Perhaps I would have felt somewhat better had someone at least said that they were sorry.

Comment

Super easy to use online portal. Check out took 3 minutes and check in was even easier. Online receipt itemized every charge. Overall experience was A+.

The older man who assisted us didn't point out the gas gauge illustration on our paperwork (showing that the truck was only 3/4 full of gas to begin with) and we spent $40 on gas filling up your truck for you. You're welcome. Two other younger employees came inside while he was helping us, neither one wearing their mask correctly. When someone doesn't wear their mask properly, it literally says "I don't care about your health." Not a good look, U-haul.

The only problem we had was the mirrors didn't want to adjust.

Someone was able to get in the unit and make off with a lot of electronics.

Nice and helpful staff.

I used this location and other U-haul locations randomly over the years. Everyone at all locations have always been incredible helpful, friendly, willing to answer questions.

Nothing....service is great...employees are helpful and friendly.

I have made a reservation for a trailer for one (1) day. When I picked up a trailer in the morning at 8 am, their representative asked me - When do you think you'll be done with a trailer? I said probably within 6 hours. I returned the trailer within 8 hours by 4 pm on the same day, and I've been charged a double time (2 days). When I asked - why I was charged for 2 days when I used it for only 8 hours. They said very rudely - it is not their problem. Next time will rent from Home Depot and never have problems like this.

We got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.

Easy rental experience. Quick pick up. Easy drop off.

easy to work with and very helpful

In the middle of Covid 19, none of the employees are wearing masks.

The guy who helped me was fantastic. He went above and beyond. My trailer harness had a bad ground, with a test light he diagnosed it. I was able to fix it there and move what I needed to move. Thank you

General manager let’s people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!

Ron was friendly knowledgeable and helpful

Chris K was fantastic and after a really terrible experience at the U-haul where I'd made my reservation didn't have my vehicle and was really unhelpful and not apologetic Chris tried to make it right. Keeping U-haul brand integrity when others

I wanted to rent this 6 X 12 trailer in Oregon City. I did not receive a text & email until about 4:00 pm the day before that the trailer was to be picked up at the Milwaukie U-Haul. I called Milwaukie and was informed the trailer at OC had not been returned. I don't always check my text and emails, so I could have showed up at Oregon City 8:00 Saturday morning, only to find I had to go to Milwaukie A phone call notifying me of the change would have been nice. After getting the trailer and paperwork, I was not informed that I needed to accept the condition on- line. Again, I just happened to see the text after leaving the property with the trailer. Maybe better communication by phone call would help, and not rely so much on texts and emails. The staff at Milwaukie U-Haul were all personable and knowledgeable an I would recommend this facility to anyone needing a Rental.

we reserved a truck for our move day on Saturday. When we went to pick it up they stated we had to go to the Dalles to pick up our truck. BAD BUSINESS

Ron and his team do a great job at the Milwaukie store...

Milwaukie rental center is great.

I was billed for 2 days even though I had the vehicle for 22 hours and was also charged 15 gallons of gas when it was brought back at the same level. I had to speak with the manager who refused to acknowledge I filled the car but stated he's doing me a favor by reimbursing my unused day. After arguing about the fuel charge we realize I drove 60 miles and that being charged 15 gallons was actually incorrect also. I'm still stuck paying for gas due to incorrect info they had and even after this he continued to charge the 30$ fee and 6 gallons of fuel. This manager has extremely poor customer service as if he did not care. Please offer him some training. This was a unique situation with 2 big faults on u-hauls part but he made me feel like I did everything wrong. Unbelievable.

Decrease wait time.

The Services that were provided for my ratings were renting a 20 foot truck and 8 boxes and they were 5 star in those fields only thing that seemed like it could be a toss up is the location of the boxes in the middle if the store blocks the staff from being the first thing you see and stops people from possibly being able to still shop and mantian a distance . Maybe Rows ? Thanks for the 5 star experience. Stay safe 🙏 have a blessed day

My experience was great. Easy to do the paperwork . Everyone was really nice . I will use them again

Do not have the truck that is being rented blocked by another truck so it cannot be picked up.

The service was quick and friendly. I was very happy.

They got me in and out very fast. Very happy with my visit

I would say better phone access or service to the location. It's hard to get a hold of them and better to just go there,

We drove 1600 Miles in a U-Haul 20' ford f450 towing a classic bmw from Portland to Tucson. I had no experience driving such a big rig let alone towing a car, the Ford f450 tow/haul tranny worked beautifully shifting up and down over mountain passes. No issues at all! In fact I drove almost 700 miles one day because I had complete confidence in the U-Haul equipment.

Make sure it's clear where you should park (communicate ahead of time) with check in by phone customers.

Walked in and the girl said, unhook your trailer. I asked if I needed to sign anything and she said nope. And that was it. She started sitting behind the counter. There was no other customers there.

Received van with approximately a half tank of gas Filled it back to the place that showed on the gas gauge told up on return that it was 7/10 under what I received it at was charged $4.00. $4.00 is not much but if every customer was charged a fee for gas it could amount to significant overcharging by the company Being told at pick up it had an approximate 1/2 tank is very subjective It should have had full tank at pick so that the customer has a gauge to judge the amount of gas that needs to be refilled to. Questionable practice

I made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.

Excellent service. Truck ready. Friendly staff. Called to ask question - they knew who I was and accommodated. Return was simple. All and all, good experience for moving.....which is usually painful😂

This past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.

Get more help at certain times....lol

My customer service was top notch. Very impressed with The way I was treated and how smooth everything went. Thank you

manager was very helpfull

Extremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.

Oak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! janisvigil1@gmail.com.

Great Service! Thank you!

At first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.

Very nice, friendly staff.

Staff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.

They were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaul

Best U-haul experience I’ve ever had! Great friendly, helpful people. I will definitely use them again!

The staff was very nice and helpful. I’ve been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.

U-Haul Storage can’t and won’t find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!

Very friendly and helpful. Thank you.

Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else

Very good serivce

Great experience

Good job!

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Clean facility but units are not accessible outside of uhaul business hours.

People were helpful

I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.

There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.

It was nice doing business with you .

My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear

A good experience.

My driver was awesome

I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Thanks!

na

Great people to wirk with

staff was kind and courteous even though i was crabby from 2 days on the road :)

Friendly staff, clean well maintained equipment

The staff is kinda lazy and snarky/rude. You people couldn’t prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It’s not that hard to prorate your just cheap!

Always clean and the people were always nice.. okay but it’s not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.

Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor

Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.

I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn’t know what to do. Uneasy! Unsafe!

Thank you for a place to keep my stuff.

I have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.

The General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you Ron

Always helpful

The manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!

Friendly and well maintained

Thanks

Thank you for working with me on my late payments.

Friendly staff

Best storage location in SE Portland

Staff was always friendly and helpful. Definitely would use them again

Great manager! Ver attentive, always worked with me.

The worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!

See above