Customer Reviews for U-Haul Storage of Milwaukie

3,234 comentarios

14310 SE McLoughlin Blvd   Milwaukie, OR 97267
(Near Oak Grove Blvd)

(503) 653-5930

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 653-5930

14310 SE McLoughlin Blvd
Milwaukie, OR 97267
(Near Oak Grove Blvd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

You really need to train your staff better. The young lady that helped me today had to go ask question's pertaining to how to do something, and another young man had to ask the girl mentioned above to do something that he didn't know how to do, so they both wanted to help but we're not very knowledgeable. The girl above also backed a uhaul into another Uhaul.

REBECCA K. 
Clasificación:
5.0

Simple in/out. There was someone being trained and their apps on their devices weren't working perfectly, but they handled my return like pros.

DANIEL K. 
Clasificación:
5.0

The folks who work there were very nice and very professional. Excellent experience due to the great people

Tillie W. 
Clasificación:
5.0

Overall my experience was perfect! My only recommendation would to put a big sign for after hour key return ☺️ On the website it showed an orange lock box and I couldn't find it. Then I finally found the wall slot 

Charity F. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALEXANDER D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen C. 
Clasificación:
5.0

Keep up the great work!

Monet B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN D. 
Clasificación:
5.0

From Chris to Lou, I had a great experience. Great customer service, very nice van.I will use your services again.

Celeste L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan y.  |  First Impressions 
Clasificación:
5.0

Everything was good

CHRIS F. 
Clasificación:
3.0

The accessibility to my storage unit by truck or car is inconvenient. I have to go to customer service and ask someone to walk out and unlock a gate for easy access. Sometimes I can't even reach it going thru the parking lot to reach that way. Tho I will say every time I have asked someone has gone right out. But I worry about if all representatives are with customers having to wait, I'm never using my vehicle so I worry about tying up whoever is helping me.

Bethany S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTON CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
3.0

At pick up and drop off employees were having difficulty with slow computer systems. This is especially problematic when you're trying to train new employees in addition to carrying out daily rental tasks. Get those boys and girls some proper tools!

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

Great U-Haul rental experience!

Corey R. 
Clasificación:
5.0

All the employees were very helpful and friendly. Made my experience very smooth! ¡Gracias!

Tyler R. 
Clasificación:
5.0

All good.

Neal I. 
Clasificación:
4.0

The staff was very helpful and pleasant thanks for your help

Pamela S.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

julie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lester L. 
Clasificación:
5.0

I appreciated the counter help I received. Very professional. Took me to the truck. Explaining everything to my satisfaction. The return was amazingly easy. Overall the best rental experience ever!

Tim E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pennie N.  |  First Impressions 
Clasificación:
5.0

GREAT staff at this one!! All staff good but these guys were stellar

Jeannette W.  |  First Impressions 
Clasificación:
5.0

Amazing staff absolutely amazing everybody there

Robert F. 
Clasificación:
4.0

Nothing. Stephen went above and beyond to get me taken care of and on the road with my 6' x 12' cargo trailer.

Steven W. 
Clasificación:
3.0

Have friendlier customer service reps.

LYNNETTE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aurora A. 
Clasificación:
5.0

Incredibly helpful. Had horrible luck with weather and couldn't get into the storage unit I was moving out of due to the power outage so they were extremely kind enough to reverse my contract and change it for the next day. Thank you so much again!

Alexis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
4.0

Location was short staffed (just one employee available) on the day I returned my rental. Very nice gentleman though & he was hustling hard. Management needs to support their staff. All other recent experiences have been solid.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray I. 
Clasificación:
5.0

Everything and everyone was friendly professional helpful. Thank you Team Uhaul. Well done.

Aaron B. 
Clasificación:
5.0

Everyone was great to work with! Very friendly and helpful! Thank you!!

John G. 
Clasificación:
5.0

U-Haul people are very nice.

John F. 
Clasificación:
5.0

U-Haul is very good to people!

John F. 
Clasificación:
5.0

Extraordinario servicio al cliente

Nancy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

stan N. 
Clasificación:
5.0

Text running 10 minutes late.

Maggie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur L. 
Clasificación:
5.0

Great crew. Good attitude, very helpful. ¡Gracias!

LAWRENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney C. 
Clasificación:
5.0

Melanie and the short haired blonde person with great style (I'm sorry I don't know your name!) were so helpful. I was a total mess and everything went wrong everywhere else, but the uhaul team was so understanding and helpful. The blonde person with the cute head scarfs (again I'm sorry I don't know your name) was wonderful and went out of their way to help me make it to the airport on time when I was rushed, helped dump some trash and checked me out super quickly. Thank you so so so much!! Y'all rock.

Adelyn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
2.0

When we returned the trailer one U-Haul employee was in the return area working on what appeared to be his personal vehicle. The only other visible employee got in a U-Haul truck and left without offering to help us return the trailer. The employee who was working on the vehicle in the return area ignored us until I asked if anyone was supposed to be inside. He responded curtly, “Yeah, she's busy.” I asked, “So are we just supposed to unhook the trailer ourselves?” He replied, “Yes, just leave it there and she'll check it in.” He did not offer to help and made me feel like we were bothering him while he was busy ignoring us. Terrible lack of customer service. I have no idea how much longer we would have had to wait around in the empty store if we hadn't gone outside and asked what was going on. Hard to recommend this location to anyone.

JAN D. 
Clasificación:
5.0

The staff at this location are only rivaled by the staff at the 49th and powell uhaul

TROY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

Great counter service! Thanks

Alateme S. 
Clasificación:
2.0

The lights on the truck were very dim and made it hard to see driving at night. The facility had the open sign on even though it was not. The after hours check out was very difficult and made me waste data by uploading photos. Also, the gas prices at the location were horrible and definitely price gouging.

Glen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfred K. 
Clasificación:
5.0

Great people

MARK K. 
Clasificación:
4.0

El cliente no dejó un comentario.

fred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolf L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rowan Y. 
Clasificación:
3.0

Communication is key!

Patricia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandee C. 
Clasificación:
5.0

Customer service was excellent. The folks who helped me were all fantastic.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew L. 
Clasificación:
3.0

Even though it's only $18, I'm super pissed off to have dropped off with way more fuel than received (7/8 of a tank vs 3/4) to be charged for a shortage. After being on hold (twice) for more than 20 minutes to kindley resolve. Go F... Youself

Roger K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ISAAC S. 
Clasificación:
1.0

First, my credit card was charged well in advance of services rendered. Then I got there at the scheduled 11:30, discovered an error in the charges so they were incorrectly asking for more money than I already paid, and discovered that the person who would be installing the hitch didn't even arrive until noon. I never received the promised call before work started to confirm the billing error had been fixed, and in the end I didn't get out of there until 3pm, 3.5 hours after I arrived for a 1.5 hour job. In short, I'm furious.

Jennifer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George O. 
Clasificación:
1.0

First of all only one customer service rep at counter, with several people in line waiting, hitch technician took out my yeti cooler and did not put it back. I had to make a second trip to pick up the cooler, nobody answers the phone. The call center was unpleasant! All in all I would never use U-Haul for any business whatsoever!

John H. 
Clasificación:
5.0

Quick and Friendly service.

DAVID T. 
Clasificación:
2.0

It took me over an hour to get checked in and there was only one person in front of me in line.

Amber P. 
Clasificación:
5.0

Easy pick up Dropped after hours Timely invoice sent after return, no surprise billing

PHIL H. 
Clasificación:
1.0

Got charged twice and they refused to correct it.

Karen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin M. 
Clasificación:
5.0

More people.which I'm sure you're aware of. I understand this situation, some of the other customers did not.

Mike K. 
Clasificación:
5.0

Uhaul could offer a percentage refund for early return.

Anita S. 
Clasificación:
5.0

Everywhere there is always been great

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

Everything went very, very well. Special thanks to the staff who were all extremely helpful!

Mark N. 
Clasificación:
5.0

I had a great experience with this store, specifically this location. Stephen Spitz was great. He assisted us with our order and he explained everything that we need to know. He is very knowledgeable and have a really great customer service skills. More power to you Man! Thank you so much.

Kimberly Rose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott W. 
Clasificación:
5.0

Install USB chargers in trucks

Gene J. 
Clasificación:
5.0

I feel like I was overcharged for the equipment, have reached out to uhaul but no response

Colleen G. 
Clasificación:
5.0

Excellent service and advice from the Milwaukie Uhaul agent. Helped us save money on the rental.

Michael D. 
Clasificación:
5.0

It doesn't get Any better!:)

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tanya A. 
Clasificación:
4.0

I drove my truck a documented total 12 miles, I put 2 gallons of gas in it, before returning it, and then I was charged an additional $30 for 4 gallons of gas for the vehicle, for a total of 6 gallons of gas for driving 12 miles. Seems like a little overkill on gas to me. That was really frustrating to me.

Kent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Great customer service.

Duane S. 
Clasificación:
5.0

Nothing! I always get great service when I do any business here.

Barbie M. 
Clasificación:
3.0

A little disorganized maybe new employees?

james M. 
Clasificación:
5.0

The girl working was amazing! She knew I have had a day, everything was going wrong for me, she completely turned it around! And it sounded like the guy helping the customer next to me was doing the same thing. These employees are the example of, how all companies should encourage, upbeat, cheatfull, fun, extremely helpful and great at relating to the customers quickly. Super refreshing to have this experience after a very negative experience with public storage. Thank you for also extending my rental on top of everything! Awesome employees

Amanda P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anatoliy G. 
Clasificación:
1.0

Upon arrival (after a nine hour drive), I was informed the storage unit I had reserved weeks in advance was not available. Instead, I was given two smaller and extremely inconvenient units- inside and upstairs where we couldn't bring the truck (it would have been hours of backbreaking work to unload and re-pack. The staff were not friendly or apologetic. I cancelled the reservation and went to Public Storage, where everything was incredibly smooth, easy and comfortable. When I returned the truck the next day, I had barely opened the door to check in when the person at the desk yelled at me from across the store that he didn't need anything from me and to leave the truck and go. My experience with the truck and pick up in LA was good, but I will never return and will never recommend U-HAUL storage. Public Storage was a far superior experience.

Georgia F.  |  First Impressions 
Clasificación:
5.0

Ladies that work here are great.

Deborah V.  |  First Impressions 
Clasificación:
2.0

My husband and I arrived at our local u-haul facility after a 9 hour haul. We had confirmed reservations for drop-off and storage unit. However, the clerk disappeared when he couldnt find us in the system and some time later a manager appeared. He stated that I had no such reservation for storage or drop-off. There were about ten frustrating minutes of the manager stating (almost taunting) "We don't have your reservation and you SHOULD have the paperwork in hand". I let him know, as a manager, that to blame the person for the FU done by U-haul was in bad taste. When I made a call to corporate U-haul, they found our reservation right away. The manager still refused to process me or even look in the computer during the call. When U-Haul sent over the reservation directly his manner changed instantly. Suddenly I was a paying customer and not a vagabond looking for a free box to crash in. Even so, they were out of the storage unit, a 5x10 space. we had reserved to unload our belongings. So, a 10x10 was finally located and it was 2 times the cost. And the space was down a harrowing tunnel of fluorescence and metal doors that would have been ever so tedious to traverse and painstakingly slow to move items on a small cart down such a long hallway. We decided to put our stuff in a shed and forego any more transactions with u-haul. I would not recommend this U-Haul location bc management is rude and the line was so long. Several customers were told that the trucks or storage that they had reserved were not available due to overbooking and shortage of equipment.

Maggie M.  |  Overall Experience 
Clasificación:
1.0

Can’t even get into the unit

Nick S.  |  Online Move In 
Clasificación:
5.0

The staff there was amazing and helpful. Thank you!! There was one lady in particular that was super amazing. I didn't catch her name but she was slender and was mostly working in the office. The last day I pulled my stuff out she was wearing a bandana in her hair like Rosie the Riveter. That was on Sept. 1st. Anywho, she deserves a bonus!!

Katie M.  |  Overall Experience 
Clasificación:
4.0

A great place to do business. Only wish access hours were more convenient. Especially on the weekends closes too early

Kary K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Savannah W.  |  First Impressions 
Clasificación:
2.0

On multiple occasions, the door nearest my storage unit was not unlocked requiring me to go around the long way with fragile items. On the last occurrence, employees could not find time to help due to a long line and I was advised to find another way around. Staff in the office seemed remarkably incapable and all processes took an incredible amount of time to complete.

Craig L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSTY RAGEN N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD DUANE A.  |  Overall Experience 
Clasificación:
5.0

Thanks Ron for help

DANIEL N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

john p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LIEZEL P.  |  Overall Experience 
Clasificación:
5.0

General manager went above and beyond helping me and was very patient. Gracias

danette r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith A.  |  First Impressions 
Clasificación:
5.0

This facility was helpful and did eberything they're supposed to and then some!

rudy m.  |  Overall Experience 
Clasificación:
5.0

Nice people, well cared for, easy access. Thank you for all you did for our move across country.

Greg M.  |  First Impressions 
Clasificación:
5.0

Extremely good customer Service.Thank you much for all you do.

INGA SIEGLINDE G.  |  First Impressions 
Clasificación:
5.0

Great People did me right Thank You!!!

SANDRA M.  |  First Impressions 
Clasificación:
5.0

I could not be happier with their service!! I am grateful for all they did to help me.

DIANE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dan m.  |  First Impressions 
Clasificación:
5.0

Very easy

Gina C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD DUANE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol R.  |  First Impressions 
Clasificación:
5.0

Staff was extremely helpful!!!!

Lura B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff and easy move in process

Serina F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda k.  |  Overall Experience 
Clasificación:
5.0

Clean, friendly and secure. The Manager Ronald Raemaker was always super friendly and helpful. This particular location of Milwaukie will always have my business.

Juan T.  |  Overall Experience 
Clasificación:
5.0

Great people here, very willing to help and very understanding.

Adam H.  |  First Impressions 
Clasificación:
5.0

They was well-managed they had great customer service skills……

Troy M.  |  First Impressions 
Clasificación:
5.0

Thank you for all your kindness and assistance.

jeanne b.  |  First Impressions 
Clasificación:
5.0

The staff was flexible with our schedule and went out of their way to make sure we got what we needed and not overspend on something we didn’t need Thank you

Jason H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke G.  |  First Impressions 
Clasificación:
5.0

Everyone there is nice and very helpful, even when i keep messing up my keycardvto get in half a dozen times.

Beverly B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio P.  |  Overall Experience 
Clasificación:
5.0

Work with Ron on best way to help a family member moving out state. We also got a trailer hitch install later in the week. He spent the time with us to look at multiple way to do the move.

DANIEL N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ric b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim T.  |  Overall Experience 
Clasificación:
5.0

Ron the onsight manager was always welcoming. And was a exemplary Reprsenitive of Uhaul. Always had a smile on his face and knew me by name. Thank you Ron!

Rodney W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany j.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Hanna B.  |  Overall Experience 
Clasificación:
4.0

2 out of 3 clerks were very helpful and kind;. Overall.experience. Renting storage unit from Zachery was very pleasant. He was professionally patient, helpfu,l and kind. Props to him!!

Kary K.  |  First Impressions 
Clasificación:
4.0

Good morning Ron I have a safety issue as I came in Sunday to put stuff into my unit. However wasn't able to as there has been an additional lock put on for some unknow reason? I chose your storage facilities because of safety reasons! I cant have surprises like that when I come as I have been being Stocked & Harassed since September. When you have time to reply to me regarding this matter please text me with communications if possible. Thank You Marcie Thorson Have a Blessed day Show quoted text

marcy t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nanci M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW DAVID A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rci a.  |  Overall Experience 
Clasificación:
5.0

!!!great customer service!!!

michael d.  |  First Impressions 
Clasificación:
5.0

Mgr. Ron is the best uhaul manager of any site in any city across the United States and back home to Oregon once again.

Janis V.  |  Overall Experience 
Clasificación:
3.0

We got a 2 or 3 bedroom space in storage got to our destination and the 2 and 3 bedroom storages are all up 3 landings not exactly the easy way of moving would have been nice to know before getting my hopes up in Salem Oregon to my over hour journey 3 storages later not fun I ended up going to 3 separate uhaul storage places . Let people know the large storage places are gonna be on 3rd landing right off the bat .Thanks ,Other than that my experience was a good one

Louann F.  |  First Impressions 
Clasificación:
5.0

Awesome as usual! From a customer of many years for rentals across the USA and back. Plus years of storage lockers use. My favourite place to rent trucks and storage. Janis L. Vigil 757-266-2781

Janis V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW NICHOLAS P.  |  First Impressions 
Clasificación:
5.0

It would not had happened if not for Store manager Ron. Very good rep.

Tim T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jay y.  |  Overall Experience 
Clasificación:
5.0

The people at the desk were so friendly!

Michaela C.  |  First Impressions 
Clasificación:
1.0

There are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I'm thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I've always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.

joe s.  |  Overall Experience 
Clasificación:
3.0

I have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.

Nyaira D.  |  Overall Experience 
Clasificación:
3.0

Someone was able to get in the unit and make off with a lot of electronics.

colleen j.  |  Overall Experience 
Clasificación:
5.0

We got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.

Carl R.  |  Overall Experience 
Clasificación:
1.0

General manager let's people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!

Lisa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

don b.  |  Overall Experience 
Clasificación:
5.0

I made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.

sylvia r.  |  First Impressions 
Clasificación:
5.0

This past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.

Penny W.  |  Overall Experience 
Clasificación:
4.0

manager was very helpfull

wallace s.  |  First Impressions 
Clasificación:
5.0

Extremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.

Jim C.  |  Overall Experience 
Clasificación:
4.0

Oak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! janisvigil1@gmail.com.

Janis V.  |  Overall Experience 
Clasificación:
5.0

Great Service! Thank you!

russ l.  |  Overall Experience 
Clasificación:
5.0

At first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.

Anastasiya M.  |  First Impressions 
Clasificación:
5.0

Very nice, friendly staff.

Barbara h.  |  Overall Experience 
Clasificación:
5.0

Staff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.

Elisabeth G.  |  Overall Experience 
Clasificación:
4.0

They were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaul

michelle m.  |  Overall Experience 
Clasificación:
5.0

Best U-haul experience I've ever had! Great friendly, helpful people. I will definitely use them again!

Barbara h.  |  First Impressions 
Clasificación:
5.0

The staff was very nice and helpful. I've been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.

jason L.  |  Overall Experience 
Clasificación:
5.0

U-Haul Storage can't and won't find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!

Brad M.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful. Thank you.

Jayne H.  |  First Impressions 
Clasificación:
2.0

Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else

Serina S.  |  Overall Experience 
Clasificación:
5.0

Very good serivce

Christopher S.  |  Overall Experience 
Clasificación:
5.0

Great experience

aaron p.  |  Overall Experience 
Clasificación:
5.0

Good job!

Gene B.  |  First Impressions 
Clasificación:
5.0

.

frank c.  |  First Impressions 
Clasificación:
4.0

Clean facility but units are not accessible outside of uhaul business hours.

Patrick H.  |  Overall Experience 
Clasificación:
4.0

People were helpful

natasha a.  |  First Impressions 
Clasificación:
5.0

I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.

LINN T.  |  Overall Experience 
Clasificación:
4.0

There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.

Shanyn D.  |  Overall Experience 
Clasificación:
5.0

It was nice doing business with you .

Juliet M.  |  Overall Experience 
Clasificación:
3.0

My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear

april r.  |  Overall Experience 
Clasificación:
5.0

A good experience.

Michael K.  |  Overall Experience 
Clasificación:
5.0

My driver was awesome

Jessica C.  |  Overall Experience 
Clasificación:
5.0

I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. ¡Gracias!

jannet r.  |  Overall Experience 
Clasificación:
4.0

na

Lois G.  |  Overall Experience 
Clasificación:
5.0

Great people to wirk with

Buzz W. | Reservación
Clasificación:
5.0

staff was kind and courteous even though i was crabby from 2 days on the road :)

Lois G. | Reservación
Clasificación:
4.0

Friendly staff, clean well maintained equipment

GARY S. | Reservación
Clasificación:
2.0

The staff is kinda lazy and snarky/rude. You people couldn't prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It's not that hard to prorate your just cheap!

corie i.  |  Overall Experience 
Clasificación:
5.0

Always clean and the people were always nice.. okay but it's not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.

Avery B.  |  Overall Experience 
Clasificación:
1.0

Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor

Miriam p. | Reservación
Clasificación:
5.0

Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.

Erika F.  |  Overall Experience 
Clasificación:
4.0

I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn't know what to do. Uneasy! Unsafe!

Christina P.  |  Overall Experience 
Clasificación: