Customer Reviews for U-Haul Storage of Midtown

6,677 reviews

21 W 3rd Ave   Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

(509) 624-3147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(509) 624-3147

21 W 3rd Ave
Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

I would have recommended this location because there were some employees that were great. I started going here the beginning of October I bought over $100 in boxes and tape. Then went back and waited 45 minutes in line to get 2 more rolls of tape (I really like the tape). Later they hooked the trailer up to the truck although again I had to wait a while. When I was leaving town I stopped in to sell back my boxes and they wouldn't buy them back without a receipt. I purchased them a month prior then pack everything my daughter and I owned I had no idea where the receipt was. It wasn't like I brought in boxes I got somewhere else they say Uhaul on them. It was $40 I could have used. I ended up giving them the boxes because I had no room for them. I was mad at Uhaul figuring they knew people moving wouldn't have there receipt, and they probably resold my boxes. One staff even told them he had sold me the boxes. When I arrived in Bremerton and was dropping off the truck I told them about the boxes and they asked if I paid with a credit card. I told them I had and they said the other place could have bought back the boxes using the credit card information. Finding this out made me less mad at Uhaul but very disappointed with the Uhaul place in Spokane.

Teresa M. 
Rating:
3.0

Biggest problem was not with any of the survey questions. Problem was with accessibility of unit requiring the use of STAIRS. There should be ramps up to all units.

JON ALEX B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE LEIGH W. 
Rating:
3.0

The only problem I have is that this month i got a text message saying to.come in and pay my bill when I should have been on auto pay. Well the person who had helped me didnt out it on auto pay and I had specifically told him that I needed the auto pay because I have loans out and want to make sure it is one of the first payments to be pulled out. Well when I went to go correct this the guy ended up charging me and left me broke until next month... I thought since you guys messed up maybe I could get a discount but now I have to figure out Christmas for my kids . I have been with y'all for almost a year

Debbie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YANNICK K. 
Rating:
4.0

convenient and efficient, the associate who checked me in was extremly knowlegable

STEPHEN ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

I wouldn't recommend this location , they tried to charge us 1000.00 for 281 miles for the smallest truck they had , thankfully got it down to 600.00 . Kalispell said they would only charge 400.00 for the trip . The truck had damage previous to us and was not documented correctly so kalispell tried charging us 200.00 damage fee . However , kalispell waived it for us .

DOMINICK O. 
Rating:
5.0

Customer did not leave a comment.

FEROZ T. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
1.0

I walked in and was completely ignored. I am a woman and I was just wearing sweatpants and ready to move. I guess you have to dress like a slut to get any attention from the non mask wearing Republican white trash garbage can male workers at 3rd. I ended up sending my husband in and he got helped right away. They didn't offer us a choice to drop it off at a different location though and we were forced to drive all the way across town to return it. Fuck you uhaul on 3rd. I hope you all get covid and die.

Tori L. 
Rating:
5.0

Customer did not leave a comment.

PHILIP T. 
Rating:
2.0

Customer did not leave a comment.

JAMES KENNETH T. 
Rating:
5.0

Great great service. These guys went above and beyond and were able to help me get out of a bad situation in a hurry. Will use again for sure.

NICHOLAS AARON L. 
Rating:
5.0

I think corporate messed up on the archaic requirement to give 5 contacts to rent a truck. Really? You're saying I could be sophisticated enough to fake my ID and major credit card but I'd somehow revert to honesty with 5 verbal contacts? Seems easier to rent a truck with enterprise/hertz rather than standing there and waiting for the poor front desk to type in my 5 contacts. Everything else was lovely - thanks!

David W. 
Rating:
4.0

Customer service was great just seemed like the desk was under staffed

Elijah S. 
Rating:
3.0

The drop off location was in a bad part of downtown Spokane which is in a dangerous location. Otherwise it was fine. If I had been there alone I would have felt very unsafe.

DONNA MICHELLE K. 
Rating:
3.0

When I dropped off the trailer I was there at least 2 hours before my deadline. There was no one to help unhook, so I did it myself. A worker walked by when I was done. I told him what I did and I asked if we were all good. He said yes and will check it in when he got time. I said should I wait, he said, “not if you trust us”. When I got the final bill I see I was charger a $20 late fee. I would really like that $20 refunded. Thanks

Eric A. 
Rating:
5.0

I've rented from U-HAUL several times in the past and I only use and recommend U-HAUL above all other competitors. This last time was the first time we've ever had an issue. The windshield had a rock chip that resulted in a crack in the windshield while driving it. Other than that I've never had any issues. I will always rent from U-HAUL for my future moving needs.

Erica S. 
Rating:
1.0

Customer did not leave a comment.

JAVIER J. 
Rating:
1.0

Poor customer service will never deal with U-Haul again

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Great service. All staff members had upbeat positive attitude.

RONALD H. 
Rating:
5.0

Everything was great!! Everyone in the office was wonderful. They were friendly, helpful, knowledgeable! Good workers!! Thank you

TRACY B. 
Rating:
5.0

Easy drop off location.

MICHELE S. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
1.0

First and last time renting from U-Haul. Note, I just rented a 15 foot truck to haul a sectional from Spokane to Sandpoint. Simple, right? We went to two different U-Haul locations. The first clearly didn't fully understand U-Haul's booking system and struggled to create a reservation. Then told us he didn't have a truck for us so he called a number and told us that Midtown had a truck and we should head there immediately. We went to this location and the guy told us that we still had a reservation, the previous guy hadn't transferred it so we needed to cancel that one. He then proceeded to tell us that we were lucky because he had one out of town truck left to rent. Which was perfect because we told the guy we were going to Sandpoint and I have a U-Haul location 1 minute from my house. The guy was nice, gave us an estimate and we went on our way. When I went to return the truck that night, he had told us to do it on our phones and I noticed that we had the wrong return location. We were supposed to return it to the location where we rented it from.. so I called and thought it would be an easy fix to switch the location so I could return it. The guy gave me a number to call to speak to scheduling and said “they'll fix it for you”. We explained and then argued and then cried with Annetta from scheduling for almost two hours while she made me feel extremely stupid because I had “signed a contract” and needed to return the truck. She didn't take any ownership, didn't apologize, and did not offer any solutions. The key to our truck literally said OUT OF TOWN. And my mom and I were very clear about what we were doing and where we were going. Annetta was the worst customer service representative I have ever dealt with. We finally got a call from her manager who was at home for the day and he called around and we ended up driving 2 extra hours instead of 3 extra hours to return the truck in CDA. The whole experience was horrible and I would expect a National company who has a monopoly on the market to be better managed and give better training to the 3rd party employees they are using to rent their equipment and use their name.

ALLISON M. 
Rating:
5.0

Customer did not leave a comment.

ANGELO C. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Perfect.

AIDOS T. 
Rating:
2.0

We were traveling from Boise Idaho to Spokane Washington. We got to McCall Idaho for lunch and could not shut the drivers door on the uhaul truck because the door latch was stuck in the up position. I had to tie the door shut which was EXTREMELY inconvenient. We drove 259 miles trying to keep the door closed enough to continue to Spokane. If that had not happened I would rate the experience higher, however, I got the run around from the Spokane location about any kind of discount for the unconvinced this caused. I have rented from uhaul 2 times and both times something went wrong with the truck and no compensation was given. Not very reputable in my opinion.

JUDY C.  |  First Impressions 
Rating:
4.0

They are so busy that no one was inside when I got there and it was about 10 minutes before someone came inside to help me, but they are quite nice

SABRYNA S. 
Rating:
4.0

Good customer service

Robert S. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Great customer service.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Great pickup. Loved the way it handled and its capabilities. Know when my next rental will.

JERALD W. 
Rating:
4.0

Attendant was very personable and helpful in getting me set up with my rental and quick in checking it back in.

AMIE M. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
3.0

Customer did not leave a comment.

PEEDO P. 
Rating:
3.0

Reps forgot to take out truck gate lock and I had to come back for them to take it off. My movers had to wait for me to go back and forth when this was preventable all from lack of thoroughness. Luckily my movers didn't charge for the waiting

Ashleigh D. 
Rating:
5.0

Very friendly representative, good experience. thank you

JOEL B. 
Rating:
5.0

Very friendly, helpful, and willing to work with us.

Rebecca L. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Well your store at 903 w 3rd in Spokane Wa. is NOT open 7 days a week at 9 am so you might want to re-paint the building signage and change where you send people…I called in and they referred me to another site after the manager did not answer… also the truck I received was dirty, very dirty and the engine light was on because the oil needed to be changed. I was told that there was a problem having someone come to change it so just go ahead and drive it anyway…. Other than that it was way more expensive than anticipated…

Alana B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
3.0

Not enough property space. If there happens to be a rush on vehicles, there IS NOT ENOUGH SPACE.

Paul M. 
Rating:
5.0

The gentlemen that helped me was really kind and salt of the earth in his approach to help me.

Shawna L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
4.0

Customer did not leave a comment.

Alba C. 
Rating:
1.0

Simple task of returning a trailer took an extended wait in-store and many follow up calls to ensure that my return had actually been recorded. Staff was unprofessional and unwelcoming. Very difficult to contact via phone--called numerous times and only was able to get through to a store employee once.

Taylor T. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER WILLIAM B. 
Rating:
1.0

Wait time was UNACCEPTABLE!!! Never ever again!

William M. 
Rating:
5.0

Easy drop off..

Jennifer H. 
Rating:
3.0

Not enough staff for the amount of customers. I was originally supposed to pick up a cargo van from the Self Storage location on North Division in Spokane but when I got there oh, there was no van and my reservation info still had that location on it. Tried calling customer service but could not get through so went to the North Division location where I was told that my reservation was moved to downtown. The guy at that location was not very nice oh, I think he was the manager. I drove downtown and had to wait in line for almost 30 minutes. When I got to the front of the line I was told that my van was not there so they gave me a pickup truck. Because the pickup truck was smaller I ended up having to make multiple trips to where I was going and ended up paying $30 more in mileage which was a little upsetting. When I went to drop off the vehicle, only that I have to wait about 25 minutes to even get help , the system showed that I had the cargo van. It was a big pain in the ass, the employee had to return the cargo van and then rent me the track so he could then return it. I was there for about an hour in all. The situation was ridiculous! However all the staff was extremely nice and that's why I rated it with the three stars instead of one.

Aprille S. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Fantastic staff, very helpful and kind. I can't imagine how hard it must be to deal with people going through stressful times like moving but they were great.

Melissa S. 
Rating:
5.0

Five stars, as always! I love going to this location when I need to rent a trailer, which I do about every other month. The staff is fantastic, informative and hard-working! 😁ðŸ'

JOANNA R. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle P.  |  First Impressions 
Rating:
5.0

Easy pick up and after hours return

Thomasina M. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
1.0

Short staffed with one person only. Up to hour and 1/2 wait and long line. On return of rental the invoice was totally mixed up with someone else's name on the same vehicle and different expense. Awful experience.

TIMOTHY M. 
Rating:
1.0

I was over charged twice. Nobody can help me until Monday. Even tbough they took my money on a Sunday with no consent. Probably something I'll have to spend hours on the phone resolving and for what? Because one man is authorized to do these type of decisions so I'm glad he was enjoying his day off.

SARAH M. 
Rating:
5.0

The place was very busy on a Saturday and there was only one person there. The poor guy did the best he could since his co-worker did not show up. He was very pleasant.

Luka S. 
Rating:
4.0

There is no parking and no easy way to do drop off.

Lindsay R. 
Rating:
1.0

I felt ripped off. I've rented from haul a lot. I was charged 1.50 per mile. That is gouging. I asked for the rate before I started and the guy didn't know.

Robert W. 
Rating:
4.0

I was supposed to get the trailer from another location, I called an hour before pickup and had to deal with the ridiculous phone system and the runaround to get an actual human on the line, only to find out that the trailer was not available at the original location. I had to drive an extra 40 minutes downtown to get it, I'm glad I called because I don't think u haul had any plans on letting me know. The downtown office and staff was awesome. It wasn't their problem or their fault.

BARTHOLOMEW G. 
Rating:
5.0

Everyone was very helpful and pleasant. Everything went smoothly. I would have felt more comfortable during my interactions if staff wore face masks

DANIEL J. 
Rating:
5.0

No one should ever be left with out proper passwords to access info to complete transaction. With out having to call a boss in a meeting. Who won't answer. So the customer has complete faith everything is ok. Not leaving with out signed paper work on rental till next day email. After $$$$$ was passed and no receipt? Cause it needs password only boss has has. Who's in a 10 hour meeting??? Unreachable.

Amanda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI C. 
Rating:
5.0

Great service and guy was super nice

JAIME EDWARD S. 
Rating:
2.0

The whole experience with the exception of Alex was sub optimal to say the least. When you are needing to rent multiple items and having to go to multiple locations is less than ideal and then bouncing from one location to another because the equipment was not there is frustrating. This is the second time we have had a less than ideal experience with your company.

ERIKA H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Aleksander W. 
Rating:
2.0

when checking in to get my rental, it was supposed to be contactless. But the website would not except the password I created, nor would it allow me to change it. S then I had to wait in a long line of people to get assistance. After the guy quickly got me set up, he gave me the keys to a van that was not ready. Which made me be there for another 15 minutes. Upon returning the vehicle, the contactless return did not work again. And after having contact with two employees who said they could not assist me(even though one got on the computer to print off stuff for audits), I had to wait for the one guy who was able to help me. while waiting for that guy, another customer came in to get some propane, I advised him if he didn't want a long wait, to go find it somewhere else.

Jeremy C. 
Rating:
4.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Easy drop off

Rob R. 
Rating:
5.0

You did everything very well

Dewayne B. 
Rating:
1.0

Customer did not leave a comment.

LEONARD B. 
Rating:
3.0

Very friendly and helpful.

Connie E. 
Rating:
5.0

All of the staff was great…

Leslie kellie R. 
Rating:
4.0

Customer did not leave a comment.

Chris K. 
Rating:
3.0

The guy was great. The opening of the space was late and then the truck had a check engine light on, but they didn't have another option for me. Then I couldn't check it back in becAuse the app wouldn't accept my location.

Amanda C. 
Rating:
4.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

NATHANAEL B. 
Rating:
3.0

Customer did not leave a comment.

Chris K. 
Rating:
4.0

Long line took 45 minutes just to get the vehicle. Not enough staff on hand

Michael M. 
Rating:
1.0

This location is a shit show it took 45 minutes to even get up to the counter and in the employee had to enter my information in three different times when I already checked in online and then it took him 20 minutes to hook up the trailer and then we got 30 minutes out of town and someone had flagged us to pull over because there was a pin missing in the ramp that goes keeps it up that the car goes up so we had to turn around and bring the trailer back wasted two hours didn't get to go get the car than I needed and they still charged me when there was a missing piece so I had to bring it back

Rami N. 
Rating:
5.0

There was some difficulty ordering the truck and car trailer online. The guys at the store were very helpful and persistent until they were able to call (twice) to complete my reservation. For all the time it took, they reduced the overall cost by about half. In the end I received a great deal! Thank you, and U-Haul has my highest respect and recommendation!

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Very helpful and understanding, (his) customer service was impeccable. Well definitely recommend this location to anyone needing a uhaul vehicle of any kind.

RICHARD L. 
Rating:
5.0

Very helpful team and efficient

Jason M. 
Rating:
5.0

Customer did not leave a comment.

CATRINA F. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Excellent Service.

William H. 
Rating:
5.0

My go to place for moving stuff

David H. 
Rating:
5.0

I've always had excellent experiences with the guy who owns this location and will always rent from him.

CHARLES SULLIVAN M. 
Rating:
5.0

Customer did not leave a comment.

Edyth S. 
Rating:
3.0

When I reserved the truck I also reserved 2 trailers, neither trailer was available and was never notified, the trucks speedometer was off by 6-8 mph causing over my 70 mile trip to read 114 miles that I was charged for, completely unacceptable.

HAILEIGH D. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
5.0

Always a good experience with U-Haul. I made a reservation by phone and at the pickup location decided to make a change which they helped me with my and saved me time and money.

JOSE R. 
Rating:
5.0

Had a little trouble inputting the passcode at doors but guy at counter was so helpful to come out and show us how to input on left and right key pads to access the storage doors.

Primilla W.  |  First Impressions 
Rating:
3.0

Unit cost is a little high for the size Staff was friendly and helpful

edith o.  |  First Impressions 
Rating:
4.0

Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Mike U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristeen M.  |  Online Move In 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top