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MICHAEL MCustomer Reviews for U-Haul Storage of Meridian
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Staff friendly and attentive.
STEVEN BI would recommend, but woukd insist they are better informed on the drop off procedure. No one guided me and I was a little left in the dark about who to talk to or even how to Handle things. They told me to put the key in a drop box and a man met me at the truck and just took it. I was clueless on how to handle things so I reached out to U-Haul twice and they kept telling me to call another number. No one had any firm answers until I got another extra bill which I'm still clueless about why.
BRIANA RThere was a lock on the trailer that I had no key to. I guess it was left on from former renter. I could not get in the trailer at 7pm. I had to have a neighbor come help me remove it.
LORI Ekeep up the good work
JAMES HThank y'all for y'all's help all is good
MICHEAL RThe staff were very nice and helpful!
JERRY OEveryone in there was very helpful and I appreciate them so much I had a great experience with them
LATOYA OServicio al cliente de excelencia.
MARVIN MEase of rental. Nice equipment. Friendly staff.
CLARK WThe people was friendly
MARK MWhen picking up, personnel busy but very responsive. Great experience!
WILLIAM EWe were completely satisfied with excellent service!!
LEE OThe staff was very friendly and helpful.
Shannon CI was greeted by Michael by my name the minute I got out of the truck! He went through the inspection and provided me with the receipt via his handheld on the spot. Michael then asked me if there were any issues with the truck and I mentioned the following concerns: Regarding the actual truck we ended up with, both sides of the box have large splits in the fiberglass and more significantly, the rear roll up door bottom seal is damaged and it appeared that someone had attempted to repair with plastic instead of a new rubber seal. Main reason this was discovered is because it rained part of the way from Chattanooga, TN down to Meridian, MS on Sunday, 12/15, and water wept back into the truck getting some of the contents wet. Michael informed me that I could file a claim with U-haul for any damages to belongings.... I informed him that I would not pursue. U-haul is very fortunate to have Michael as an employee as he was very cordial and new what repairs were needed to be done on the truck.
GREGORY HClean but not well maintained. Bad vibrations the entire trip....Tire issue i guess. bad tire or balancing. made for a very long trip. Check engine light came on...just before dropping off in Madison MS Something didnt seem right when i picked it up...very rough idle...but it was the only truck they had... Even though i rented a 15ft...non were available...so i had to take the only truck they had. I notified Barnetts shop about the check engine light....again...just before dropping off...after we unloaded the truck.
KEVIN DGreat place great customer
RANDY KGreat service
YOLANDA S¡Gracias!
Rhonda H | Overall ExperienceGenial
JOHN HDue to my lack of knowledge what I experience I was pleased and would recommend u-haul to anyone. Thank you for your service.
JESSE GVery knowledgeable staff helped us decide on the right equipment for our needs.
JOHN SI’m very pleased with the service of Manager Micheal Bennett Thanks
DONALD HEasy to work with. Helpful and pleasant.
JAMES VAssociate was ready for work. Greeted me upon arrival and showed me where to put the equipment. And this was ALL before opening!! 10 out of 10 FIVE STAR ASSOCIATE
MARKIOUS MWhen I picked up the trailer, the representative said that when we returned the trailer, we could drop it in the return lane. But, when we returned the trailer to the return lane, the attendant (a different guy) told us to back the trailer into a slot some distance away. It was not an easy task due to parked cars and trailers on both sides of the slot. I think the UHaul guy should have been the one to put the trailer back into the slot.
James Sit's necessary i dispute the amount charged me at my drop off location but other than that, u-haul was terrific
GLORIA BStaff was great
BOBBIE HThe pick-up was fine but dropping off the u-haul was a nightmare. The app would not accept uploads of the return pictures and horribly glitched. It over 30 minutes before I guess the app accepted everything because it knocked me out of the return and did not even show that a I had a had a reservation that day. So I put the key in the drop of box and went home.
Gail RVery friendly people
HECTOR LHave a truck available at the reserved location.
MICHAEL MGood people good help.
Christopher BThe truck was clean but the drive was terrible. My brother that helped me drive stated that something must been going on with the suspension. The ride was very, bumpy, bouncy and shaky.
TREVOR RStaff were very friendly and welcom!
TINY HStaff at this location went above and beyond helping us navigate rental procedures. Incredibly kind and accommodating. Highly recommend and would use this location in the future if need arises.
WILLIAM SGreat staff. Friendly, helpful and professional
MITCHEL EI was extremely satisfied with my hitch price, quality and overall experience. Had an appointment at 9 am and I was on my way in just 45 minutes.
Tom KNone. Everything was on point.
PTRICI JI scheduled dropoff at a different location in the same town. I received an email stating my dropoff location had changed per our conversation. The problem was I didn't talk to anyone or receive a text from anyone. I tried to reschedule it to the original dropoff and it was again changed to this location. When I got there I was charged an overage fee because I went over the allotted mileage.
David WBueno
BERNICE W5 star service 👍
MORRIS JEasy to pickup excellent equipment and return was simple with helpful people. Thanks so much!
REBECCA HIt’s always a pleasure!
SOPHIA LThe staff at both locations were awesome! The equipments very clean, but obviously not well maintained since the wheel fell off. Which was a major inconvenience to us since we were on a limited schedule. I was tasked with the obstacle of traversing through a city that has the highest crime rate in the nation. Moreover, I had to leave my wife and son behind to secure the trailer until the tow truck arrived. The U-Haul operator that handled my call ONLY did her job, but was very unpleasant and seemed not to have wanted to be bothered. Given the situation, I at least explained her to be more courteous. My experience with her wasn't a very welcoming one That was very unnerving and stressful! Not only that, the lights on the replacement trailer started to malfunction about 30 minutes after I picked it up. They only worked about a quarter of the time. This was all very disappointing.
REGINALD MHave used the services often for many years and have been well satisfied.
Frank BThe staff here was very accommodating, just continue doing what they are doing.
RONALD TGarbage
luke j | Overall ExperienceNothing. The attendant was very friendly and thorough. The entire transaction was smooth and quick.
JEFFERY MThe employee was nice and professional.
Robbin YNone at this time.
CATHERINE DMicheal is one of the best team leader kindest professional hardworking human that I know.. The other workers are great to..keep up the great work!!
carmen w | Overall Experienceevery time my rent was raised the notice stated that the storage facility was regularly inspected for leaks and rodents. i never saw any evidence that it had been inspected as i had a small leak and some signs or rodents over the years.
S.G. C | Overall ExperienceBest customer service ever!
STEPHANIE L | Overall ExperienceMike was awesome
Priscilla B | Overall ExperienceThe staff and Mr. Mike is outstanding !
carmen c | Overall ExperienceThe Meridian U-HAUL in my opinion is great. The management and workers are so very helpful and are there to help the customer in every way possible. I have had to use this facility several times in the past three years and found professional and caring people at each visit. Thank you, Meridian U-HAUL.
Deborah A | Overall ExperienceGood job 👏
Reginald s | Overall ExperienceThis U-Haul business is an outstanding operation with the utmost professionalism that anyone could ask for while at the same time always putting the customer's needs first!!! The only reason I moved out was due to be hospitalized for 25 days and then needed to retire from the antique business and sell everything I had in my storage unit. Mr. Mike and his staff have been extremely helpful over the years that I have been with U-Haul. I highly recommend Mr. Mike and this U-Haul Center!!!
Richard B | Overall ExperienceMy unit did not get swept out before I moved in. Otherwise 5 stars. Great staff. Excellent facility.
JAMES W | Overall ExperienceU-Haul is a great storage facility. The staff is helpful, friendly and very knowledgeable. I would recommend U-Haul to my friends.
minnie m | Overall ExperienceExcellent customer service and very friendly and helpful.
MICHAEL T | First ImpressionsPricey
William M | Overall ExperienceThe 2 men (1 skinny darkskin man & 1 heavy set light skin man) were very nice and helpful. Made the process super fast and easy. Made me feel taken care of!
Mckenzie R | First ImpressionsSalesman very professional and courteous
debra w | First ImpressionsSome new employees just learning. Everyone really did the best they could and owner was right there to help them. I am pleased.
JAMES W | First ImpressionsReally helpful and understanding
Tony L | First ImpressionsU-Haul of Meridian has always been a blessing to me never lost anything nor anything was damaged. Always able to access it any time. Great people.
Freddie E | Overall ExperienceMike and his staff were very helpful, courtesy and professional.
Gerald J | Overall ExperienceOverall a great place for storage. Convenient access. Only issue was a little mice feces after a year of being stored there.
Caleb B | Overall ExperienceRental rate was entirely too high.
gerald J | Overall ExperienceWe had our stuff in storage for approx. 3 weeks. Upon pick up, we discovered mice poop was all over the unit including our belongings. I notified the manager but nothing was done. Upon unpacking our belongings we found mouse poop on most of our stuff. I have to wash all our clothing, linen, and kitchenware articles. Food items had to be disposed of. I called U-Haul and filed a formal complaint.
Dawn h | Overall ExperienceBest costumer service ever. Great job. Easy to work with.
Michael F | Overall ExperienceI live in Charleston SC and storage was in Meridian MS. U-Haul took good care of my personal item. They assured me more than I thought was possible. Also rent a truck to transport my furniture that was road ready. Very clean. It was a pleasure using U-Haul facility in Meridian.
jim b | Overall ExperienceMicheal and crew are good peoples to work with understand and very helpful. You can't find a better Uhaul for the caring and friendliness. Thanks to all at Uhaul of Meridian. Nothing ever came up missing or damaged. What a pleasant experience. God Bless Uhaul Freddie Evans
Freddie E | Overall ExperienceMike does a great job with his leadership. Honestly, he is the best employee (Manager/Owner) at the site. The only issue I had with my entire service throughout my rental time was at the end. I reserved well in advance a 20' uhaul truck to get back to Nebraska. I was given a TWENTY SIX FEET truck. I am traumatized. It was a horrible experience. As a female, driving alone over 800 miles this was a horrifying experience. Backing up, parking, etc. I RESERVED a 20' truck but was "upgraded" to one of the biggest trucks on the lot. The worst drive I've ever had. I wish I could've gotten my money back. Other than this, I loved uhaul of Meridian on Frontage Rd.
Natasha M | Overall ExperienceGreat staff.. very friendly I flew in from Texas to meridian uhaul and the staff and manager went way above standards
Miles J | First ImpressionsU-Haul is always convenient when you need storage space.
daniel b | First ImpressionsI am always go deall with uhaul, I did it for a while at my business
Charles T | Overall ExperienceFacility has rats or mice ate a big hole in one of my mattresses and eight flowers and everything else of my stuff
CYNTHIA G | Overall ExperienceMr. Mike and his staff were very knowledgeable of their craft. The front end staff was approachable and courteous. Mr. Presswood made sure the unit was maintained and offered to assist with loading the truck.
Katrina T | Overall ExperienceMicheal is a very people and helpful type person and that gives UHaul that friendly type feeling making you feel as if they care about you as a valued customer.
Freddie E | First ImpressionsThese folks are extremely professional and customer friendly!!! They go the extra mile to make everything as easy as possible. I highly recommend using them for any rental and/or storage needs. The facilty is very well maintained, lighted and secure.
Richard B | Overall ExperienceThese folks are extremely professional and customer friendly!!! They go the extra mile to make everything as easy as possible. I highly recommend using them for any rental and/or storage needs.
Richard B | First ImpressionsGreat service and very friendly
Joel W | First ImpressionsYour staff made the process an excellent experience. Gracias.
Tonya F | Overall ExperienceMichael and his staff are always professional, helpful and just plain great people. I have used them for over 20 years.
Richard B | First ImpressionsA service well provided Thank you UHaul.
Freddie E | Overall ExperienceMichael, the store manager, was absolutely outstanding. Customer service is amazing.
Jeremy C | First ImpressionsThe Owner and his employees were very knowledgeable and address all my issues. One major concern was the fact my vehicle was hooked on the incorrect equipment , nor was my vehicle in the appropriate gear, and I was not informed. Therefore causing my transmission to go out. Needless to say the were very helpful. Thank you, Katrina Trussell
Katrina T | First ImpressionsWonderful experience
Preston B | First ImpressionsMy furniture was in the storage 6/2-6/7 the rats started eating on a area rug which was leaning against the wall, and I had a love seat ( small couch) it was on top of the big couch they had started eating on the back of it everything else was good and that's the only reason I wouldn't recommend it to no one else
Kenneth S | Overall ExperienceI was very satisfied with my service.
Mia G | Overall ExperienceMichael was super in working with him and communicating! Very professional!
Carl D | Overall ExperienceThe staff is top notch!
CARL D | Overall ExperienceMade my moving too easy as moving is headache enough then then month storage help a great deal because one less thing to worry about only issue was charged $40 more than more then my quote and $40 more than my contract dont know what this was for and nobody can exo Plain but clean.my truck replaced my gas so where the extra $40 go
Rhonda T | First ImpressionsI always go to U-haul, whether it's storage, usage of the trucks or trailer hitch. I Strongly Recommend U-haul to Everyone Thumbs Up
tina g | Overall ExperienceIf I ever need to use a moving truck, U-haul in Meridian, MS will be the company I use. Great service and great people.
Kenneth w | Overall ExperienceAwesome services
suarez d | Overall ExperienceStaff went above and beyond to make this experience easy and efficient.
Nancy G | Overall ExperienceMike and his staff have great customer service. Anytime I need them they were able to assist me with my needs.
Monica M | Overall ExperienceMichael Campbell is such an asset to UHaul. He can be so very busy but will still make you feel like you are the most important customer. He's patient, very professional and knowledgeable. He will assist you from start to finish with whatever UHaul service you are seeking. He has made me a forever UHaul customer and I have in return encouraged family and friends to switch to UHaul and they too are forevers!! Micheal Campbell, thank you for such a pleasant UHaul experience!
Kita F | Overall ExperienceVery helpful personnel
Virginia S | Overall ExperienceGenial
Keyundria M | First ImpressionsWas friendly and courteous. Answered all my questions
Rodney S | First ImpressionsSuper friendly staff
Joseph R | First ImpressionsEmployees were nice and handled a mistake on their end quickly at the pick up location. Employees were outstanding at drop off location.
LATASHIA B | First ImpressionsGreat customer service! A special thank you to Mike who was always there for us and his outstanding work ethic! Would rent again in a heartbeat!
stephen s | Overall ExperienceFairly clean , definitely a couple spiders and bugs in the unit. Overall staff was helpful and easy to work with !
Jude A | Overall ExperienceThe office personal are very friendly and helpful
glenn r | Overall ExperienceExcellent service time after time as I use them quite a bit.
Richard B | Overall ExperienceThey really did take care of me through an already hard move they just made it easier on me. ¡Gracias!
Alexandria H | First ImpressionsGreat friendly staff. The storage unit was free from the elements of the weather. My stuff was well protected. Thanks!!
rebecca w | Overall ExperienceGreat and friendly service in a timely manner.
rebecca w | First ImpressionsGracias
tina g | Overall ExperienceThe over experience was great
shawanda p | Overall ExperienceWe greatly appreciated the friendly, professional service. I highly recommend U Haul of Meridian.
William M | Overall Experience