Comentarios del cliente para U-Haul Storage of Loveland

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Loveland

Grado total:

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Jennifer L. en

Grado:

The staff was flexible when I needed to change the times. Friendly and a pleasure to work with.

Alex M. en

Grado:

The 15' box truck overall has some maintenance concerns, the alignment is off and the wiper blades need to be replaced. I have rented this truck twice now and both times these issues have been present. Staff has always been kind and polite, would recommend to others.

Elda D. en

Grado:

El cliente no dejó un comentario.

Jeremy A. en

Grado:

The experience I had at U-Haul storage of Loveland was great! The woman at the front desk was fast and friendly. She got me a truck quickly and I was on my way! Thank you! However, my over all experience with UHaul was awful this time around. I tried to reserve a truck at a different location on Saturday morning. I drove the the storage place that it said the truck was at. When I got there, I planned to use my phone to pick up the truck. The truck was behind a locked gate. I tried to use U-Haul.com to start the process thinking that they would probably give me a gate code. The U-Haul website could not verify that I was in the correct location and kept telling me that according to my GPS, I wasn’t in the right spot. I was. I then call U-Haul, waited 20 min on hold to get through to someone. That someone told me I actually had to be inside the gate at the storage place for GPS to locate me correctly. She then put me on hold to see if she could get the gate code. 30 min later, I rang through to the same line I called the first time only to be told there nothing they could do for me and that I would have to call someone locally to get help. No solution offered. Horrible customer experience.

Jasmine C. en

Grado:

El cliente no dejó un comentario.

roxanne S. en

Grado:

Amazing people to work with

kyndall k. en

Grado:

Everyone that I worked with was helpful and super friendly. Great experience.

Richard H. en

Grado:

filled my needs

Tatianna C. en

Grado:

El cliente no dejó un comentario.

Keith S. en

Grado:

El cliente no dejó un comentario.

Steven B. en

Grado:

Excellent management, very kind and knowledgeable

David D. en

Grado:

El cliente no dejó un comentario.

Frank G. en

Grado:

Very friendly service. Very Helpful. Very nice and secure facility.

Monica L. en

Grado:

I am unhappy I got charged a late fee when I dropped the truck off almost 5 hours before it was due.

PATRICK G. en

Grado:

The staff was always helpful and happy to help. Access times were always convenient. Only complaints: the inside of the unit was always dirty and they parked trucks along fence blocking traffic.

lori R. en

Grado:

El cliente no dejó un comentario.

ANN M. en

Grado:

I don’t think U-Haul Location knew that the windshield leaked air like a sieve. We had to duct tape it several times to try to mitigate the ear piercing noise.

Patrick D. en

Grado:

I rented a 19.95 van with the final charge over $48.00 dollars. I filled up the tank above the level it was given to me. I provided my insurance information, Due to what I believe was a over charge, I will not use uhaul again if I can avoid it

Jessica A. en

Grado:

Sometimes I Wish I could reach the location by phone, not some call center, They are much better to talk to..Awesome customer service. The last time i spoke with a Call center guy he was VERY RUDE. But the people at this location, are the best!~ They care and always try to help you. This Location has Great Customer Service ! They always care about their customers.

Mary B. en

Grado:

The truck road a bit rough on the highway. Check the shocks??

Stephen P. en

Grado:

Of all the times I've ever used a U-Haul the manager at this location was the best she was very helpful very courteous and now my favorite of all time I would go out of my way to rent from that location

Katherine D. en

Grado:

Darlene was GREAT. I've rented trucks/storage from Uhaul many many times over the years, and she was easily the best representative I've worked with. Super helpful, super knowledgable, and very kind.

Christopher P. en

Grado:

Well when someone calls to extend their time by 4 hours and the person on the phone says no problem and that they weren’t going to charge me for the extra time it would be nice to have that happen. When I went to return the truck they charged me for a whole extra day. Why am I paying for an extra day for 4 hours of use? It would be nice if one hand would talk to the other or that they tell you exactly how things are going to go. That was the worst to get the truck back and hear that. Very disappointing.

Adam H. en

Grado:

El cliente no dejó un comentario.

Pamela S. en

Grado:

Greeted me immediately and took care of my arrival at my destination. Very professional and welcoming.

Megan W. en

Grado:

Dropping off was very easy, and the lady was very nice! I loved it because it was open on Sunday.

James H. en

Grado:

Excellent

ronny f. en

Grado:

Expensive for an outside unit, small as well for the cost.

kevin k. en

Grado:

N

minor k. en

Grado:

was there for less than a month

Toby B. en

Grado:

One of the staff members did not understand that there was an adapter to convert my smaller hitch opening to a standard hitch opening into which I could put the normal U-Haul ball hitch. In fact, he went so far as to tell me that such a thing did not exist and that I could not tow the trailer I had reserved with my car's hitch. Fortunately, I had talked to my car dealership and other U-Haul locations (I was originally scheduled to pick up elsewhere and they told me that they had the needed adapter), and knew that they existed. Despite being assured on the phone beforehand that I could purchase the adapter at this U-Haul location, I was forced to go to AutoZone to get the needed part. However, after doing this the woman (I can't remember her name) who was in charge of everything was delightful and helpful.

Ralph W. en

Grado:

El cliente no dejó un comentario.

Shadrick J. en

Grado:

I initially requested this location as my preferred pickup location. I received a call the day before saying the truck would be ready. Come to find out, this location was not the one that called. Uhaul redirectednmy pickup location but I never received an email explaining this so I went to this location. This location had a truck available and got me on my way. However now I've paid twice. I will be waiting for my refund for the first rental Inpaid for. Thanks to these guys for keeping my day on track.

mark m. en

Grado:

Staff all friendly

Richard W. en

Grado:

El cliente no dejó un comentario.

Elizabeth L. en

Grado:

El cliente no dejó un comentario.

Tamara T. en

Grado:

Excellent service.

john j. en

Grado:

It was fast and easy, and I like that. The storage space was very clean.

NEVA B. en

Grado:

The only negative comment I would offer is the pricing going up so frequently

Raymond M. en

Grado:

El cliente no dejó un comentario.

Marcel M. en

Grado:

El cliente no dejó un comentario.

Ariana G. en

Grado:

We were given a hard time upon returning the uhaul truck we only used for an hour and never left it's site. The woman working told us we would have to pay for the damage (that we did not do) on the truck. Said damage was a tiny little paint chip/nic. Bad customer service. That chip was there before we used it.

Robert T. en

Grado:

The person that checked us in was accommodating and friendly. It was a good experience. Thank you!

Karl S. en

Grado:

El cliente no dejó un comentario.

Sarah D. en

Grado:

We have utilized storage facilities all over the country and this location has the best service we have ever experienced! Both the manager and Bridgett are very customer service oriented & friendly!A+

linda r. en

Grado:

Most helpful and nice.

Joy K. en

Grado:

Very friendly and knowledgeable.

john b. en

Grado:

Excellent service. Thank you for all your help.

David C. en

Grado:

Very friendly and professional when checking me in. Helped me figure out what I needed to go to bet situated. We willing to let me unload truck as I had movers being paid hourly, paperwork after

Jerry P. en

Grado:

What?

Leeann C. en

Grado:

Thank you...

BOB H. en

Grado:

Good customer service

christian a. en

Grado:

Darlene was very nice and easy to work with.

Kimberly D. en

Grado:

The woman who helped with setting up my rental unit was Very helpful.

Felix B. en

Grado:

Had to drive 3 miles to drop off truck and tow dolly to another facility. I had fugure how to get back without a car. Thank God the people here are friendly and gave me a ride back to my car.

Mike G. en

Grado:

The staff is very friendly and extremely helpful. The site is clean and seems to be very secure.

Stacey N. en

Grado:

Very helpful customer service

sarah p. en

Grado:

I would like to thank darlen and brijett at the uhaul storage on lincon ave in loveland for making this move as easy and friendly as they could they went above and beyond to help me thank you both

John D. en

Grado:

Everyone that works there was very pleasant and considerate.

gary s. en

Grado:

Good clean safe facility.

Jacob C. en

Grado:

I would recommend this place! Ladies inside was friendly and helpful.

Chris H. en

Grado:

Great service. Served our needs perfectly for temporary storage

sheree b. en

Grado:

The ladies in the office were more than helpful and kind....great facilitiy.

John D. en

Grado:

He talked to me and I explained what I was needing and he got me into just what I was needing. Very nice gentleman.

Kate R. en

Grado:

Great staff

Kenny M. en

Grado:

Great company to work with.

Omar C. en

Grado:

After searching around for prices this storage was one the best. Not only was their price low but all three employees I dealt with through out the one month I paid for were super nice and helpful! TU!

Nathan H. en

Grado:

You have a great manage at this location

jeanne s. en

Grado:

Thank u

nancy b. en

Grado:

it was kinda a long process to sign up, but customer service was courteous and helpful.

ronny f. en

Grado:

The customer service provided was excellent; however the quality of the unit is below average. It is clean, but dimensions are smaller than 5x10 and it is costing me $80.

Connie S. en

Grado:

Very friendly staff

Heather B. en

Grado:

Facility was clean and the attendant was very helpful and accommodating. She was knowledgeable and friendly.

Becky W. en

Grado:

Darlene was always especially helpful when i went into the office esp on those warm afternoons. Thanks Darlene!

Marcelino P. en

Grado:

Thank you for your help and services. M. Perez

Heather B. en

Grado:

The staff was very friendly even when it was busy in the office. The facilities are clean and well maintained. I definitely recommend this location.

MONICA G. en

Grado:

My Space was broke into

TOMMY M. en

Grado:

Darlene was very professional & courteous. She was very thorough & explained things very well. Thanks again! Tommy Mullen

Forrest L. en

Grado:

Good

KAREN M. en

Grado:

Everything was good when I cleaned out the storage unit I did see mouse dropping so I'm hoping we didn't take any with us. after being there for 6 1/2 years managers changed a lot and price went too