Staff absolutely friendly and helpful.MELISSA R. | Overall Experience
Customer Reviews for U-Haul Storage of Little Elm Aubrey
Aubrey, TX 76227
(Across from Savannah)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nadeem E. | First Impressions
Very nice man!Deanna K.
El cliente no dejó un comentario.Glenn K.
El cliente no dejó un comentario.Jordan M.
No improvements needed. Just want to thank the people who work at this location, especially Will. He was very kind & polite. :)Brandi S.
El cliente no dejó un comentario.Christopher T.
Lower prices with local movesDavid B.
El cliente no dejó un comentario.CORRINE C.
Although I didn't use personal return option, I don't think $20 should be charged for it. This is absurd.Theresa H.
El cliente no dejó un comentario.Howard S.
William the owner/manager of this location was so understanding and all the staff were friendly and accommadating.CHERYL E. | Overall Experience
No improvement needed.Linda T.
El cliente no dejó un comentario.Jeremy S.
Mr Burke and his employees are excellent Excellent service 100% recommendedLOURDES G. | Overall Experience
El cliente no dejó un comentario.Tyler N. | First Impressions
Definitely helpful in setting up and easy to work with.David P. | Overall Experience
El cliente no dejó un comentario.Jim S. | Overall Experience
El cliente no dejó un comentario.Akshay Kumar V.
Nothing, it was excellent service.Sharon R.
Employees are great and the rental was very afforabale. Will use again if needed in the future. Thanks guysBrittany L.
Mr. Burke and Mr. Edward were absolutely amazing. Will definitely come back to them again.Jeffery P.
Friendly staff, good serviceFida E.
Excellent customer service - Scott in particular provides rapid, knowledgeable help!Paul D.
El cliente no dejó un comentario.Sohail M.
El cliente no dejó un comentario.Chiradeep D.
Extraordinario servicio al clienteINHO L.
El cliente no dejó un comentario.Mary J.
El cliente no dejó un comentario.Salvador B.
El cliente no dejó un comentario.Michael T.
Very friendly and helpful staff at this location!!KELLY B.
Everyone I came in contact with. Will and Kenny were very helpful and very good customer service.Ismar G.
Maybe implement a system which would text customers when vehicle is ready.Mahendra P.
The two gentlemen who assisted us throughout our transaction from beginning to end were professional, kind and helpful. We could not have had a better experience. Thank you both!Melissa A.
El cliente no dejó un comentario.Lee Ann Ray DBA F.
Very good customer service. Very welcoming. I will be sure to recommend this location.Virginia C.
El cliente no dejó un comentario.Mallory H.
El cliente no dejó un comentario.Connie H.
El cliente no dejó un comentario.Timothy E.
El cliente no dejó un comentario.Cylindda G.
El cliente no dejó un comentario.BrendaCherise F.
Great ExperienceReginald H.
El cliente no dejó un comentario.jane W.
El cliente no dejó un comentario.Carolyn P.
El cliente no dejó un comentario.SHAMEKA W.
Brakes very loud and loud bedAstrid G.
El cliente no dejó un comentario.Monica I.
El cliente no dejó un comentario.Dan W.
Keep up the excellent serviceFELIX A.
Manager was amazing.LESLIE S. | Overall Experience
Everything was great, and service was superb.Blanca B.
El cliente no dejó un comentario.Jaylen E.
Corrie was the best!Keesha B.
I made the mistake of trying to do your 100% contact free pickup through the app. It made me check-in ahead of time like 5 times, and then again when I got to the store in the morning. After doing everything the app asked, it said that it needed to either get some kind of verification from my employer, or I needed to upload my passport or a lease agreement... are you kidding me? Luckily, the U-Haul store was just opening and I had the very nice lady process my reservation... she was great, but you should go back to the drawing board on your contactless pickup process. Oh, and the Nancy person answering chat requests in the app was rude and less than helpful. There was a small hiccup with my drop-off... it tried to charge me an extra $150 for a wrong drop-off location, but the gentleman in the store cleared that up for me... he was great as well. All of the people at the store were exceptional... your reservation and pickup processes, not so much.Brandon T.
El cliente no dejó un comentario.Brecca-Preston G. | Overall Experience
The customer service was superb. Everything went smoothly with no issues. Gracias.Miriam B.
El cliente no dejó un comentario.Chad J.
When I picked up the rental, we had one agreement for price, then when I returned the equipment there was a long line of customers and the sole agent on-site said to leave the keys and she'll do the check in later. Except it was much later and she changed the price of the original agreement and charged us additional time even though part of that time was in her possession. I'll never rent through this location again.eric D.
El cliente no dejó un comentario.lana W.
Great service both in person and over the phone!Michelle W.
El cliente no dejó un comentario.Kelly N. | Overall Experience
Have moving blankets on site.Kyle B.
I have rented here 2x this month, no complaints at all, super friendly staff and u-haul has very reasonable rates. Will be renting here again.Scott R.
Nice folks, friendly and helpful. A clean facility and plenty of supplies.MICHAEL H.
Great customer services - friendly, informative, and personal. Thank you. :)David S.
Very helpful, I'll be back.Steven B.
El cliente no dejó un comentario.Robert N.
Fast and friendly service. Clean and well organized establishment.Adriana R.
El cliente no dejó un comentario.Rick R. | Overall Experience
I love this location. The employees are always friendly and give great customer service.LaCecia W.
El cliente no dejó un comentario.Brett W.
This was the most experience I have ever had at a storage facility. The general manager was courteous, respectful and empathetic to my situation. I have nothing but great things to say about him and this facility. My unfortunate situation turned into a blessing when I walked through the door!!! I will definitely continue to use this facility but hopefully for a different situationstacey b. | First Impressions
El cliente no dejó un comentario.stacey B.
El cliente no dejó un comentario.Joel P.
No improvements. Keep everything the same! We have always had good experiences with uhaul, but this location in aubrey was over the top great. From having our truck ready out front to the closing process when we brought the truck back. We will be needing again in a couple weeks and will rent here again. ¡Gracias!Alberto C.
Excellent customer service by William! Polite and very helpful!MICHELLE K.
The tire inflation Indicator light was on. Which indicated that there was a problem with the system. That kind of worried me. I would make sure those types of thing were fixed before allowing the equipment to b rented out.HUGH W.
El cliente no dejó un comentario.CAROLE D.
Excellent location and the manager is the best. He's pretty handsome for an older gentleman.William B.
El cliente no dejó un comentario.Takeya S. | Overall Experience
Keep up the great work!Cody Z. | First Impressions
Helpful and curious staff.Matthew H. | Overall Experience
Very Very helpful! Amazing customer service! Would highly recommend.Jaime H. | First Impressions
El cliente no dejó un comentario.Ashley D. | First Impressions
El cliente no dejó un comentario.ELIANE G.
El cliente no dejó un comentario.Talonda G.
El cliente no dejó un comentario.PAUL T. | First Impressions
El cliente no dejó un comentario.GERALD JOSEPH JR K.
The cleanest truck i had ever rent, the location is very convenient for the new developments in north Texas.JORGE C.
Nothing, everything was perfect from start to finish.SIDDEEGAH F.
El cliente no dejó un comentario.Bryan F.
Super easy and efficient on pickup and drop off. Nice person at the counter. Couldn't have made it easier on us. Have used this location before and will use it again!SHERYL S.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.KENILAH T. | Overall Experience
Nothing. Excellent customer service all around. Nicely done!!!MICAIAH A.
The owners/staff are very friendly and helpful. The mobile website for uploading information needs bugs worked out, but that is U-Haul corporate problems, not the kind people at this location.Ryan D. | First Impressions
Great service, I was very happy and feel confident storing my belongings there.Joshua H. | First Impressions
It's a little hard to find the drive into this placeMarius M.
Always friendly and helpful. I rented a storage unit for almost 2 years and I have used them every time I move. Great customer service!Marteel H.
I specifically declined insurance (as well as a slew of other add-ons) and was still charged for it when I got the bill.Dennis K.
El cliente no dejó un comentario.Herbert G.
El cliente no dejó un comentario.MARIO B.
Nothing the whole process was smooth, quick and the owners were very professional.RICARDO C.
Great staffvernicle r. | First Impressions
The lady in the front desk very helpul.Kenia P. | First Impressions
Customer service was excellent. Very happy with my experience.Debra G.
Great storeMichael S. | Online Move In
El cliente no dejó un comentario.Michael S.
William & his wife went the extra mile to insure we had everything we needed. There pleasant attitudes made it an easy transaction.PAUL M. | First Impressions
El cliente no dejó un comentario.LESLIE S. | First Impressions
El cliente no dejó un comentario.Jeff B. | Overall Experience
The lady at the desk could use some customer service touch ups. She's unfortunately always rude.THOMAS W.
I had planned I using the app but the app wouldn't take photos so I had to get help. The lady(not sure of her name) I delt with was a little rude. My truck had graffiti all over it and paper plates and I got pulled over twice by police officers because of this! They both thought the truck was stolen because of the graffiti and paper plates!SUSAN A.
El cliente no dejó un comentario.Sean O. | Overall Experience
El cliente no dejó un comentario.Treasa H. | Overall Experience
El cliente no dejó un comentario.Joseph B. | Overall Experience
El cliente no dejó un comentario.WISAM M. | First Impressions
El cliente no dejó un comentario.DONALD D.
El cliente no dejó un comentario.Jordan R.
Maybe offer to sell cold beverages to customers. Moving is thirsty work.RANDALL D.
The lock was in the storage unit. Customer service was available and excellent. The unit and facility was very clean and the person cleaning was very friendly. Would definitely recommend.ELIZABETH M. | Online Move In
Overall my experience was great with the rental and equipment. Upon my return, the vehicle is was checked for mileage and gas. Everything was great on that end. When the female worker/owner returned to finish the final charge to my card a comment was made. She said â€œy'all sure did go through some mud didn't youâ€¦â€ My response was â€œyes a little bit, it's pretty nasty out there.â€ It was raining and the streets were wet and muddy etc. The truck was not at all drenched in mud on the outside nor on the inside. The inside was left pretty much the way we received it. Clean. We left very little tred makes of mud/water (simple wet marks) on the inside FLOOR MATS. That's what mats are for right? Mind you, the mats were not bad at all. Again a very small amount of foot tracks on the FLOOR MAT. Not on the carpet, not the seats, no on the window etc. When we left the male owner came out to move the truck and take it back into the gates. As he opened the door, he looked back at us and just shook his head at us like â€˜em he was disappointed or something. I'm lost as to why the comment was even made from the lady and why the guy even motioned with his head that way towards us. It made a good experience for the most part turn into us never wanting to go back there. We are not trashy people at all and we are took care of the truck and returned way before our four hours and in great shape. Just like we received it. Comments and treatment of that nature normally wouldn't bother me but the way it was said and done is disappointing. It's my hope that the color of our skin wasn't the real problem because honestly that's what it felt like over something so minor. But we did what we needed to do and unfortunately we will not use them again due to the final treatment when dropping the truck off. Too many Uhual places to be worried about just 1. Better customer service goes a long way!!!TIMBERLYN M.
El cliente no dejó un comentario.SARAH G. | Overall Experience
El cliente no dejó un comentario.Darrell S.
El cliente no dejó un comentario.NIKESHA H.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.YOLANDA M.
Well maintained facility and friendly staff!MARK A. | Overall Experience
Ms. Burke was informative and efficient.BRYAN R.
It was a breeze signing for my lease. Exceptionally friendly and courteous staff. Gracias.Ely A. | First Impressions
The owner was very friendly and helpful. I actually needed an additional unit and he was very quick to help me get things done so I could move my stuff in fast. So helpful! Thank you so much!Patricia P. | First Impressions
My experience with the service I have received from this UHAUL location started from November 2020 to present date. From the beginning I have always received the best customer service from this amazing couple. Let me start by saying how polite and courteous Mr. and Mrs. Burke really and truly are. I had reserved a UHAUL truck back in 2020 and despite the mixup and error on my reservation, they delivered. Now I can't say that anyone else or any other location would have done the same, but the way they took care of it really speaks highly of the service they provide. I've gone in for multiple things as little as a single box to information about a storage unit and every time they welcome me with a friendly smile. They also make sure to take care of each and every customer that walks in through that door and treat them like a new. Next time you visit Mr. and Mrs. Claus, I mean Burke, make sure to greet them with a smile and respect, and they too will greet you with that 10x more. They are my favorite couple and I am very grateful for people like them.FRANCIS S. | First Impressions
El cliente no dejó un comentario.STEVEN P.
El cliente no dejó un comentario.RICHARD D.
El cliente no dejó un comentario.Danny B. | Overall Experience
El cliente no dejó un comentario.BENJAMIN C.
Excellent service was able to get a cargo van 5 minutes before close for a last minute need!DEREK D.
El cliente no dejó un comentario.RONALD JOSEPH A.
Very comfortable with it all!MALIKA R. | First Impressions
Mrs. Barbara is a pleasant and sweet person. She made me feel so welcoming and she was very patient with. Come to find out we share the same birthday. I knew it was something special about her.SHAMEKA W. | First Impressions
El cliente no dejó un comentario.LAUREN W. | First Impressions
El cliente no dejó un comentario.Ashlee B. | Overall Experience
I was able to rent a storage unit, rent a giant truck all from my phone. When I picked up the truck it was ready, clean, and the sails rep walked me through each step. When I said I also rented a unit, he worked with me to review the unit before taking the truck. When I came back and had more questions, the owners and reps took time to answer all my questions. I will recommend uhaul and this location little elm Aubrey. This is a WOW! review. What ever the owners at this location are doing is amazing and if all uhaul locations were run like this uhaul should skyrocket in what ever market you identify.Andrew B. | Overall Experience
El cliente no dejó un comentario.EDGAR M. | Overall Experience
This place has served my business(storing materials and trailer safely) and I perfectly for 5 years! I would still be there if I hadn't moved. Thank you so much!Julian P. | Overall Experience
All staff was pleasant and accommodating. We felt we have an extended family taking care of our property while away.Carlos or Evelyn L. | Overall Experience
Staff is rude. The rat bait trap was left in our unit but the bait was in its sealed bag, never opened.Benjamin H. | Overall Experience
El cliente no dejó un comentario.Carrie H. | First Impressions
El cliente no dejó un comentario.Tatiana S. | Online Move In
El cliente no dejó un comentario.Suzy P. | Overall Experience
El cliente no dejó un comentario.Benjamin H. | First Impressions
El cliente no dejó un comentario.linda p. | Overall Experience
El cliente no dejó un comentario.Chao W. | Overall Experience
El cliente no dejó un comentario.Larry N. | Online Move In
El cliente no dejó un comentario.Autumn W. | Overall Experience
El cliente no dejó un comentario.Bessie B. | Overall Experience
El cliente no dejó un comentario.Martha & B. | Online Move In
El cliente no dejó un comentario.channing b. | Overall Experience
Great customer experience and very friendly.Jamshid E. | First Impressions
El cliente no dejó un comentario.Marcus R. | Overall Experience
The managers were exceptionally helpful and friendly. They even assisted me with certain things that I needed. I recommend them very highlyKenneth S. | Overall Experience
Staff were very friendly and helpful. I would definitely recommend it.VICKIE G. | Overall Experience
El cliente no dejó un comentario.Brian B. | Overall Experience
El cliente no dejó un comentario.Valentino T. | Overall Experience
El cliente no dejó un comentario.Timmothy S. | First Impressions
El cliente no dejó un comentario.Kenneth S. | First Impressions
Very polite and convenient.Thania T. | Online Move In
El cliente no dejó un comentario.Christine T. | First Impressions
Owner Will was great! I got a great rate on a truck and storage unit. I was shown around the facility and treated with A+ customer service. Couldn't have asked for a better experienceKevin S. | First Impressions
El cliente no dejó un comentario.ROMULO B. | Overall Experience
Will and Jason were awesome. Love this place!michael h. | First Impressions
El cliente no dejó un comentario.Mike S. | Overall Experience
Large interior storage areas (10x20') need a light inside them to be useable. Everything else was great.Michael C. | Overall Experience
El cliente no dejó un comentario.MICHAEL M. | First Impressions
El cliente no dejó un comentario.Rickie P. | Overall Experience
El cliente no dejó un comentario.Claire P. | First Impressions
My time and usage was great. I would use them again if needed to.Marcus J. | Overall Experience
Staff was super friendly and helpfulBill T. | First Impressions
I particularly liked the janitorial crew and they were always nice and polite and kept the facilities clean and were nice to talk toAMANDA S. | Overall Experience
El cliente no dejó un comentario.Sandra W. | First Impressions
El cliente no dejó un comentario.Britney R. | Overall Experience
This Uhaul does an outstanding job with support and taking care of customers. I would recommend using them for storage and renting Uhaul trucks.Anthony G. | Overall Experience
El cliente no dejó un comentario.channing b. | First Impressions
They are great people.. really nice and welcoming.Ashley E. | First Impressions
El cliente no dejó un comentario.Charlie W. | Overall Experience
Excellent customer service from start to finish. Thank you for making my brief time with you a great experience.Kendra P. | Overall Experience
El cliente no dejó un comentario.Cheryl M. | First Impressions
I will use them again when I returnJack M. | Overall Experience
El cliente no dejó un comentario.Sandra C. | Overall Experience
El cliente no dejó un comentario.Trokon K. | First Impressions
El cliente no dejó un comentario.Sonia O. | Overall Experience
El cliente no dejó un comentario.Cole o. | First Impressions
Excellent service, clean facility and convenient access to the building.Keith S. | First Impressions
El cliente no dejó un comentario.shade d. | First Impressions
Excellent experience. The couple went above and beyond to make sure I have everything I need whenever I was at the storage. They came to help even outside their scheduled work time. They made sure I had dolly to move my things. They shared their personal number so I could contact them with any questions or concerns I had. This is the best storage experience I have had. I highly recommend U-Haul of Little Elm, Aubrey. I would definitely use them in the future.OZO G. | Overall Experience
El cliente no dejó un comentario.MICHELLE F. | Overall Experience
El cliente no dejó un comentario.Jim S. | Overall Experience
Well lit up and all the staff were friendly and very helpful to my husband and myself.renee/robert d. | Overall Experience
Mr. Burke was very friendly and helpful. Really enjoyed going to this Uhaul office.Anthony G. | First Impressions
El cliente no dejó un comentario.Zucchini W. | Overall Experience
El cliente no dejó un comentario.Beau S. | Overall Experience
El cliente no dejó un comentario.Jane B. | Overall Experience
El cliente no dejó un comentario.Kelly R. | First Impressions
El cliente no dejó un comentario.Cristela E. | Overall Experience
El cliente no dejó un comentario.Tonja S. | First Impressions
El cliente no dejó un comentario.Blake W. | First Impressions
The facility does not meet the quality of the u hall storage. The temperature inside is set at 75F, no ramp or place to park the truck when moving in or out. From now on I will not trust the company; I will inspect the hallways before taking a storage. Highly recommend to drive an extra mile if you are looking for quality. Will be moving out my belongings to another U-hall storage next week.CHRISTINE H. | First Impressions
Convenient to get to. Close to my house.Vive D. | First Impressions
El cliente no dejó un comentario.Richard B. | Overall Experience
The owners are very sweet and caring! I definitely had a great experience purchasing my storage unit.Kendra P. | First Impressions
Staff was awesome!!Johnie M. | First Impressions
El cliente no dejó un comentario.CASEY R. | Overall Experience
El cliente no dejó un comentario.rodney e. | First Impressions
Great owners / operatorsMerrill N. | Overall Experience
By far the best service experience I have ever had at any Uhaul store. The entire interaction was a refreshing reminder of the great way customer service used to be- friendly, genuine, provides accurate information and takes time to explain it all. I'd give 10 stars if it was an option.Mary W. | First Impressions
El cliente no dejó un comentario.Autumn W. | First Impressions
Very kind and helpful. A great example of how great the service was.Robert F. | First Impressions
El cliente no dejó un comentario.Christopher H. | Overall Experience
El cliente no dejó un comentario.Nebojsa J. | Overall Experience
Thank you all for out standing service when we needed you. Thank You, Lonnie Fifer Cathryn Bjork曆Lonnie F. | Overall Experience
We had an outside unit, therefore evidence of rodent presence in the unit. Nothing was damaged so we didn't have any concerns. This is the reason for the Average rating.Jeanell and john W. | Overall Experience
El cliente no dejó un comentario.Susan D. | Overall Experience
El cliente no dejó un comentario.susan B. | First Impressions
El cliente no dejó un comentario.Veda D. | Overall Experience
They were great people and help me in every way possible. I will definitely use them againJohn F. | Overall Experience
The owner refunded my months rent because i only used it for one day. Very respectfully.Debrah P. | Overall Experience
Mr and Mrs Burke were outstanding and helpful in every way! We greatly appreciate them allowing us to use the storage unit for the short time and will definitely use them again if we ever need a storage facility again! Thank you and God bless!justin g. | Overall Experience