Customer Reviews for U-Haul Storage of Lancaster
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

78 comentarios

1570 River Valley Cir S   Lancaster, OH 43130

(740) 994-0229

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(740) 994-0229

1570 River Valley Cir S
Lancaster, OH 43130

Servicios en esta ubicación:

Horario

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Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. Siempre estamos abiertos en tu smartphone con Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Where do I start? From harassing us because unloading and attempting to sort things so the move out was easier? The telling the allowed visitor to " get out of your calling the cops"... Or the see in while using the bathroom? Or when moving things and you come in with many layers...start to sweat and take off a later to be yelled at..." You can't strip in front of the cameras"? Or taking the accessible cart away...so when it rains..and you set things by the door to load to the truck...you get a visit being told that you are not allowed to put anything on the ground as it's rude to other customers? Even though no one else is in the place? Or the placing your own locks on our unit that we had to cut to get our own things? Or the constant treatment like we are homeless? Fyi I have thousands in the bank... To the non re/occurring charges that are in fact re-occurring and I was sent a $0.00 receipt while the tent was raised and I'm fighting to get my money back for the two months yet being charged for 3? This is only the brunt of it... I would never recommend this location and I will take my time to do whatever I can to get as many others I can to not go through this same situation. I haven't even begin the complaints. Try calling and they can't find anything...let alone you give them all your info and need to provide the location...even though there's one large one in Lancaster ohio...yet still being to give the phone number and then bring told they can't help you. This is the worst experience I could even fathom. Try a visit everyone the alarm goes off in 20 minutes and you get cussed out. I had to literally threaten to fight...just so I could be allowed to move my things out. This is not getting into the fight to store my own things there with constant harassment and blame...yet I paid for this experience.

Devin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for helping me. The service was great.

Sandra H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lORRAINE l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terra N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MINDY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck W.  |  Overall Experience 
Clasificación:
5.0

Very nice clean and always in good shape. Great sizes for our needs

Judith B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

courtney m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly R.  |  Overall Experience 
Clasificación:
5.0

Everyone at the Uhaul facility were friendly and helpful.

Theresa J.  |  Overall Experience 
Clasificación:
5.0

The staff was really friendly and helpful ,professional. Thanks for being so convenient and taking care of my storage needs.

Emeline D.  |  Overall Experience 
Clasificación:
5.0

All was great - thank you!

Margery M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHON F.  |  Overall Experience 
Clasificación:
3.0

When i arrived to get storage building that I reserved was not available, so we had to go with a bigger one which cost us more.

Betty B.  |  First Impressions 
Clasificación:
3.0

Upon going to the storage unit with my movers and things to unload, I saw there was already a lock on the unit. I had to return to the office and was given a new/different unit

Jennifer J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  First Impressions 
Clasificación:
4.0

Staff was great..unit was ok..not well lit and fairly remote from office..

Mark L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H.  |  Online Move In 
Clasificación:
4.0

A bit expensive and no light in the units which Is a pain. Hard to get a call through at times in order to pay. Still, satisfied with what my needs were. Staff was very good.

John B.  |  Overall Experience 
Clasificación:
3.0

Would recommend. 1 employee just has an attitude. She could just been having a bad day.

KENNETH M.  |  Overall Experience 
Clasificación:
5.0

Very friendly and caring.

kayla c.  |  First Impressions 
Clasificación:
5.0

Nathan was very helpful at finding me the perfect storage unit & helping me upgrading my previous reservation to help accommodate my needs.

Jaime I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERZSEBET L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

miles m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C.  |  First Impressions 
Clasificación:
4.0

I realize this is an secondary facility located away from the main facility so they cannot see everything that happens there but there is some physical damage inside the unit. Is nothing major but a panel piece on the ceiling is hanging down. Will talk to manager when I get my voice back

LeVerta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel W.  |  Overall Experience 
Clasificación:
5.0

Your staff at this location is very pleasant and accommodating

Sheri S.  |  Overall Experience 
Clasificación:
4.0

After approval time

Tim R. 
Clasificación:
5.0

The workers were amazing! It was some of the best customer service I have ever had!

Melissa C.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly took the time to explain everything completely and answered my questions

Rita A.  |  First Impressions 
Clasificación:
5.0

The only thing which I don’t know if possible is there was not light in the unit

Tamara C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah and Travis D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dale d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

James R. 
Clasificación:
4.0

Floors were wet at one point. Other than that great.

brooke s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

brenda s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadie G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra T.  |  Overall Experience 
Clasificación:
5.0

The staff were always very professional, helpful and friendly. My only complaint would be that I hated calling and being sent into a "call center". There were several times that I needed/wanted to speak to someone in my local office and was always unable to do this. Gracias.

Rebecca j.  |  Overall Experience 
Clasificación:
5.0

Emily is the best manager that you've had at that facility I have been dealing with this storage for over right years and by far Emily is the best yet

Jim C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celina W.  |  Overall Experience 
Clasificación:
5.0

Please make sure that you tell people what the swipe card is for and how to use is so you don’t sent the alarms off!!!

Kyle O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Geralyn R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael B.  |  Overall Experience 
Clasificación:
4.0

Your alarm system is a joke. It goes off or doesn't go off arbitrarily. There are multiple keypads around the facility and it is not clear which is the one I need. I have a friend whose unit sets the alarm off every time he opens and closes, regardless of what he does. My unit has never triggered the alarm and I never used the keypad. Take the alarm out or get it working right.

Adrian B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY R.  |  Overall Experience 
Clasificación:
2.0

My storage security was horrible. Broken into within 2 weeks.

eric w.  |  Overall Experience 
Clasificación:
1.0

I was supremely disappointed in the quality of the storage unit and will be relocating as soon as possible. It is supremely cheaply constructed and not conveniently usable with a small entrance. It is also very dark inside the storage unit, with hardly any light at all so you will need a flash light to see inside the unit. I also I do not feel as if my things are safe because of the other lock on the unit where who knows who could access. Also other patrons open the sliding secured doors for anyone trying to access the "secured" area.

Jane J.  |  First Impressions 
Clasificación:
2.0

The online pick up was a pain in the ass

Brandon L. 
Clasificación:
5.0

Vanessa, Emily, and all the staff came to my aid and delivered Great service for me! They made everything easy by explaining all particular things about truck and storage unit rentals. Thank you!!

Sandra J.  |  Overall Experience 
Clasificación:
3.0

I rated this as average because after both my grandson and myself told you he was out by December 13, I still received a notice in the mail that rent was due and charged a late fee. I am not paying

Eileen B.  |  Overall Experience 
Clasificación:
5.0

Ok

Theodore A.  |  Overall Experience 
Clasificación:
3.0

It was a very bad experience. Whoever I talked over the phone with that reserved me a truck and storage unit had no idea what he was doing or talking about. He reserved me a truck to small and a unit

Phyllis m.  |  Overall Experience 
Clasificación:
4.0

Very nice expensive but didn’t get broken into so worth the cost for the security convenience and polite employees

Joshua K.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service and super friendly!!

Tyler W.  |  First Impressions 
Clasificación:
5.0

The only “concern “ was the gentleman living in his unit 2 down from mine.

Robin S.  |  Overall Experience 
Clasificación:
5.0

It was a good experience

RICHARD R.  |  Overall Experience 
Clasificación:
5.0

Great facility

Darrell B.  |  Overall Experience 
Clasificación:
1.0

I will not use the mobile pick up again. I have used the rivervalley uhaul several times and had great experiences. Even this time the girls working in the uhaul place were very helpful. The truck I picked up was sitting at a storage unit which I would not have found on my own.

Tammy H. 
Clasificación:
5.0

This is the top of the scale storage facility. The staff are awesome. The technology is amazing. The price is right.

Linda B.  |  Overall Experience 
Clasificación:
5.0

Every one of your staff tried hard to be accomodating and reasonable. I would definitely drive a long way to use you again! ¡Gracias!

Steven K.  |  First Impressions 
Clasificación:
5.0

The staff was friendly, knowledgeable and was quickly in and out including a tour of the area my unit is at, which was clean and a brand new lock with 2 keys already available for purchase.

kimberlin w.  |  First Impressions 
Clasificación:
5.0

Awesome to work with! Very helpful

Dayna j.  |  Overall Experience 
Clasificación:
2.0

I will never use your facilities or moving company again. I feel the staff is rude and the prices are too high. And they still locked your unit when you informed them you would be 2 dsys late is sad.

jami w.  |  Overall Experience 
Clasificación:
5.0

The two teams I worked with were on the ball with my needs and worked well with each other.

Mark S.  |  First Impressions 
Clasificación:
5.0

Lady I talked to was very nice and Helpful!

Curt K.  |  First Impressions 
Clasificación:
5.0

👍🏽

AAron R.  |  Overall Experience 
Clasificación:
5.0

Very nice clean facility. Staff is very helpful.

Donald W.  |  Overall Experience 
Clasificación:
5.0

We were happy with our experience.

ELIZABETH C.  |  Overall Experience 
Clasificación:
5.0

This was the first time that I have ever needed a storage facility, and this was easy, no drama, and stress free. I like that!

DOUG R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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