Customer Reviews for U-Haul Storage of Lake Oswego

4,769 comentarios

7100 SW McEwan Rd   Tualatin, OR 97035
(FREE MONTH OF STORAGE!)

(503) 536-2412

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 536-2412

7100 SW McEwan Rd
Tualatin, OR 97035
(FREE MONTH OF STORAGE!)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

JUDY M.  |  Overall Experience 
Rating:
5.0

Friendly, professional service. Thank you!

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

LAURIE Z. 
Rating:
4.0

I received good service here.

Aliya B.  |  First Impressions 
Rating:
5.0

I believe the truck had some mechanical issues that were missed. Truck was clean.

JAMES M. 
Rating:
5.0

I like this location, the staff is friendly and wait times are usually short. It is easy to get in and out of the location. My only complaint is the website, with the primary issue that each order is randomly duplicated in the reservation section making it confusing for the user. But this is NOT a location issue. Great experience overall!!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA IRENE P. 
Rating:
5.0

The entire process was perfect from start to finish. Would highly recommend to anyone.

Robin S. 
Rating:
4.0

Dry friendly.

ROBERT ALLEN H. 
Rating:
1.0

I reserved a truck online, but it wasnt for long enough and I was going 600 miles round trip. Talked to someone very friendly online they helped me out by doing a one way but said I could return it to the same location. it came through as one day. So I called back talked to someone very nice they switched it to 5 days for me added the mileage and was given $500 something. Great! I show up to the location, they tell me that they have conflicting information at the rental is for one day, wait 20 min and they sort it out, it is now $700 dollars little bummed but figured maybe some error happened. The next day I get a call asking where the truck is, I guess it had been changed back to a 1 one day. I asked it i was going to get more charges they said the order just had to be changed the correct day. Was annoyed by this time but figured it was sorted out. On Sunday I got another call expecting it back and they it was ok to bring in monday morning like I originally planned. Went in monday morning dropped off the truck, wanted to make sure that I wasn't going to get extra charges, the guy was very nice said he would make sure before they would double check everything before submitting it. I get an email later saying I was charge an additional 3 days for $162. Went from $500 to $700 to $862.

TODD C. 
Rating:
5.0

Clean, well lighted, and fantastically easy access

Steven B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

The help from the staff at the local storage site and dispatch was very good and they did all they could so I could empty the containers. The remote telephone help was lacking in knowledge and follow through on getting the process set up. 3rd party contractors could care less about knowing the process or customer service.

Paul L L. 
Rating:
3.0

Trucks were overbooked. They gave me someone else's truck, and I felt bad for the guy whose truck I took. The worker disregarded the return location I selected online and I had to return the truck in another town, OR pay an additional $72 to return it nearby,

RACHEL DAWN W. 
Rating:
3.0

The location is fine, your online services are garbage

JACOB U. 
Rating:
4.0

I was double booked on my rental

Ken K. 
Rating:
5.0

My favorite UHaul location during my 30 plus years of moving w them

James D. 
Rating:
4.0

Customer did not leave a comment.

Derek R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena W. 
Rating:
4.0

Customer did not leave a comment.

Amit B.  |  Overall Experience 
Rating:
5.0

The staff is great to work with.

ALAN P. 
Rating:
5.0

Customer did not leave a comment.

Catherine R.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff all around, great selection.

THOMAS A. 
Rating:
3.0

The truck was fine. The service was less than competent. My credit card was charged improperly and had to call later to correct the mistakes. And while I rented 2 utility dollies, truck had only one in it when I opened it. My advice to U-Haul: pay your employees more, offer decent benefits, and attract more capable people to work in your rental offices. Stop relying on dumb kids who can't get a job anywhere else.

JEFFREY SCOTT M. 
Rating:
3.0

Extreme communication breakdown with the scheduling department. I went directly to the Hillsboro, Or location and spent oven an hour making sure every detail Was planned out. The day before my 9 Uboxes are set to arrive at the location I am moving From ( which is 90 miles from where I am living) I decided to look at my order through the app on my phone because I hadn't received any updates since making the reservation over a week prior, well it's a good thing I checked! My delivery and pick up dates had Completely changed! I had also booked moving help through Uhaul and when I discovered this change I had to contact them directly as I was told that all communication is between myself and moving help (which I was completely unaware of) when I called the Uhaul customer service dept. I was just told yes you have been rescheduled, I said it would have been really great if someone would have informed me of this. They said, you should have received an email and/or a message through the app. Nope, no messages at all!! Luckily my Moving help contractor was Bery accommodating and wonderful to work with! I hired him for the unload at my new location as well…

Shawna D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHN V. 
Rating:
5.0

Excellent facility. Very clean storage. Quick and friendly service

Kenneth L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Everything was perfect except no tp in the women's bathroom. Two different days.

COURTNEY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A.  |  First Impressions 
Rating:
4.0

Very easy in and out from the lot. Could improve entry & exit signage to make it much more visible for first time visitors. Very friendly staff. Excellent truck return process. Consider putting a garbage can close to truck return. Very satisfied overall!!

DENNIS ROY M. 
Rating:
4.0

Waited on-hold for 45 minutes on two occasions to speak with a customer service rep.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
3.0

The return location was GREAT!!, very friendly and helpful. The Pickup location, not so much, delivery date was all screwed up and was told it was my fault. I had the computer printout, they said it was also wrong!!

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Sima A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONNIE J G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
1.0

I came into this location with an issue about my storage units. The customer service rep couldn't help me and he asked me to wait for his manager. The manager came up, I explained what was going on. The manager said he was in the middle of an audit and couldn't help me. I asked him when someone could and he said he THOUGHT someone would call me, but if not I needed to follow up and call back. VERY unprofessional to tell a customer that an audit is more important. I will never use UHAUL again for storage or trucks. We had so many issues between the customer service toll free number, booking reservations and such.

Amy F. 
Rating:
1.0

The truck was returned with more fuel than when the truck was picked up. But they charged me for 2 gallons of fuel. I have pictures to prove it. Really a scam

DAN N. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Thomas was the gentleman who helped me and he was absolutely outstanding. I had called in my reservation and upon arrival we discovered it had been entered incorrectly. He fixed it and it wasn't easy but he got to the bottom of it and I was deeply appreciative. He's a good man and your lucky to have him there. Constance Kliese

Constance K. 
Rating:
5.0

Customer did not leave a comment.

Davin B. 
Rating:
5.0

Surprisingly excellent service. The guy helping me at the desk (Eli? Sorry i dont remember) when I came in to check in was awesome- friendly and super helpful. Especially because this was my first time using a storage unit and first time at that facility. He was patient and worked with me even though I went back for help like 3 or 4 times. I would recommend this place. Oh and had some of the best rates I saw in the area

Tyler R.  |  First Impressions 
Rating:
4.0

Keep up your excellent servcice!

janet D. 
Rating:
4.0

Truck was clean enough but some debris. Locating truck was a bit tricky but eventually found it. Pick up using the App was okay, not great. Later I wanted to change the drop-off location. No way to do this easily. Phone wait one hour plus. First time I got through the system immediately dropped my call. Second time I was transfered to a non-functioning number. Third time I got to someone, but then couldn't hear them. Fortunately, they had enough information and made the change for me - special thanks to whoever that was! Very poor communications. Hard to deal with U-Haul.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JOHN CLARK H. 
Rating:
4.0

Customer did not leave a comment.

Norman N.  |  Overall Experience 
Rating:
5.0

The staff made what seemed an impossible task possible. Thanks to all.

Patricia T.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Jay W. 
Rating:
4.0

They were too busy to do the actual check (back) in while there. I gave them specific instructions about how the fuel guage was NOT as indicated on the contract...and that I had put in just over 1 gallon for my 14 miles driven. They said that would be fine. My receipt showed I was CHARGED to 2 gallons of gas!...not what was agreed to. I rent here 3-4 times a year and they are a good crew. This outcome was disappointing.

ALLAN S. 
Rating:
5.0

Customer did not leave a comment.

G JOSEPH P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

sue h.  |  Overall Experience 
Rating:
5.0

When doing mobile pick up, the "review" process before confirming pick up is too long. My recent transaction took 20 minutes to confirm from your call center, unacceptable. My truck was ready to go and I had to sit there waiting for U-haul to call my secondary contact to confirm they were a secondary contact. That person was in a meeting. How is anyone suppose to get any work done with your business model? It defeats the point of doing mobile pick up. I could just walk in and get the truck in a fraction of the time. McEwan location employees are always quick, friendly and super efficient. I rent a truck from this location at least once a week for my business. U-haul has all of my information from my online reservation yet the pick up process gets bogged down by your corporate process. I give that part of the mobile pick up zero stars.

Cynthia M. 
Rating:
5.0

The young man who took care of me - readying my contract and the vehicle, did an excellent job.

PAUL M. 
Rating:
2.0

I was billed twice for a one day trailer rental. Actually returned the trailer the same day, approx 7–8 hours I believe. Called 2 spectate times as to why I was billed twice in card and also billed for higher Insurance amount then selected. I have rented same trailer from another location this year and no problems at all. There is clearly something going on here that the state of Oregon needs to investigate.

Dave W. 
Rating:
5.0

Nothing! Excellent service. Thank you!

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
4.0

While I am generally pleased with my experience, I was particularly incensed that I was charged for another months rent while containers were empty and waiting to be picked up because you only come here certain days of the week. That wasn't my problem, it was yours and you made me pay for your issue. I will definitely be advising friends and people in general about it.

GARY R. 
Rating:
4.0

There was undocumented damage to the truck I rented and caught it before I left with it. Better vehicle inspection would be great. The staff was amazing and polite

Adam A. 
Rating:
5.0

It was frustrating to be instructed (by the app) to walk out to the far lot, toting my items, only to learn once I got there that I had to walk back and go in the building to get keys. It seems more time consuming to do the app check in than at the counter and I wish you were more transparent about that. I spent over half an hour checking out the van with all the back and forth.

Leslie K. 
Rating:
2.0

Because the truck that was rented to me was behind a couple other trucks they decided to switch me to a different vehicle that was easier for them to access. But because of that they double charged me for my rental. It caused me a headache with my bank and messed up my available credit at the start of a trip. All because it was inconvenient for them to get the truck they filled out the paperwork on already.

TIM G. 
Rating:
5.0

Very nice employees, very clean inside and out, very secure

Khara P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

The gentleman that helped me was very kind, very thorough and very helpful.

Nicole L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eileen N. 
Rating:
4.0

The office team (Charlene and all other contacts) helped me get the best return site. Love the super online tools. Oh, one other thing: when told to put on the brake to secure tow vehicle, remind customer to RELEASE brake after secured. Other drivers on freeway signaled me about the smoke pouring out from rest wheels. Had to stop ON FREEWAY to RELEASE brake. All wall after that the smoke stopped and went on our way no other worries. Finally, the U had team made it easy for me.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amit B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake M. 
Rating:
5.0

I ordered a 5th box but did not use it nor opened it. I think my furniture pads were in that box. I will say there are a lot of emailed receipts and notifications. Great overall.

PATRICK B. 
Rating:
5.0

Very helpful employees on two different days when I dropped off my trailer and 20ft truck.

CRAIG S. 
Rating:
5.0

Top of the line location with lots of upgrades, including climate control storage places.

valentine L. 
Rating:
5.0

Our drop off person in Redding was exceptional!!!! We would have loved to have her for every part of our move- We thought the experience with uhaul was a great value and the workers actually understood and cared about the stress of moving!!! Thank you so much!!!

Scott G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALAN G. 
Rating:
5.0

I only used the boxvan for like 4 hours and I got charged over $200 I feel like your marketing is deceptive. Probably try penske next time instead

TIMOTHY JOHN S. 
Rating:
3.0

When moving Items are ordered, make sure those moving items are on the rental truck!

James H. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
3.0

I was told to go back and find my truck and pull it out of the line myself. It seems like the rental should be ready and up front when it is scheduled to go out.

Jethro H. 
Rating:
5.0

The truck was extremely dirty inside and out, the fuel tank was almost empty. Terrible customer service!!!!

Michael G. 
Rating:
5.0

The printing on the contract showing how many gallons of gas to buy to return to the original gas tank level is too small for an elderly customer to read! Otherwise great rental experience.

GARY RAY S. 
Rating:
5.0

Customer did not leave a comment.

Aaron O.  |  First Impressions 
Rating:
5.0

Great customer service!!!

CYNDI P. 
Rating:
5.0

I didn't know what size van I needed so I went with the 10 feet one. When I was in store reserving it, it would have been nice to be advised that the 10 feet van does not have a ramp. I needed the ramp to move a very heavy safe, which I wasn't able to move. On the website, it does state the 10 feet van does not have a ramp after researching it. So a simple question “do you need a ramp for your move” would be helpful in choosing the right moving van. Thank you.

Pennsota N. 
Rating:
2.0

The Grace period isn’t long enough. Pro rating for time not used should result in a refund.

Joseph A.  |  Overall Experience 
Rating:
5.0

I always use this location. Employees very professional and helpful.

MALIA MARI G. 
Rating:
4.0

Customer did not leave a comment.

rebecca F. 
Rating:
3.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

You sent me out with a defective vehicle. I had to return it to restart my move later and your staff knew the vehicle wasn't ready to be rented. Very frustrating.

Scott S. 
Rating:
3.0

About 20 minutes wait in line to get the truck. The staff handed me the dolly/pads and pointed to the other end of the lot to get the truck. Another location would bring everything up to the front for you.

ALEX WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

SHAUN MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Maged G.  |  Overall Experience 
Rating:
1.0

Rude and racist staff

Angela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jones B. 
Rating:
5.0

Nothing! I appreciate the friendly and knowledgeable staff and easy processes.

KRISTIN ANNE S. 
Rating:
2.0

U-box was not ready for pick-up when promised and no one was available to check it back in when I returned it.

JOHN ERIC H. 
Rating:
3.0

The afterhours drop off on-line wasn't successful. On the app it will not allow you to proceed unless you share your location on your phone, which I did. However, the app would not proceed past this part so I was never able to check-in online and just ended up dropping keys off anyway. There should be a back-up plan if the online app isn't working properly. However, the site got me checked in the next morning and sent me a receipt which I appreciated.

Julian Christina S. 
Rating:
5.0

Julia was great in the check out process,and I appreciate U-Haul's investment in technology. It's a very nice upgrade from the last time I was in years ago.

DANIEL H. 
Rating:
3.0

Truck was not ready to go, parked behind two other tricks that I had to get moved.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Love the process. The guys in the store could use some grooming…

BETSY A. 
Rating:
5.0

Customer did not leave a comment.

VICTOR E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MICHAEL E. 
Rating:
5.0

Reservation was handled accurately, truck in good condition, pick up and drop off were fast and efficient.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

sue H. 
Rating:
5.0

This facility was clean and easy access. The staff was friendly and helpful. I will rent here again when needed and would recommend to others if they are in need of a place to store their belongings.

Michael B.  |  Overall Experience 
Rating:
4.0

quicker and clearer Ques on phone # for equipment returns.

DOUGLAS CARL E. 
Rating:
5.0

Customer did not leave a comment.

GAIL N. 
Rating:
3.0

The vehicle had 75 more miles on it than the checkout paperwork had listed. There is a choke point to exit and I was blocked in so got frustrated and didn't have one of the employees check. Now I'm stuck with over $70 extra in mileage charges.

Tahn A. 
Rating:
5.0

Customer did not leave a comment.

Kelsey S. 
Rating:
4.0

Customer did not leave a comment.

KEVIN DONALD U. 
Rating:
4.0

We really just dropped things off and that was that. Wasn't much discussion, but was a fairly easy process.

CLARENCE L. 
Rating:
5.0

The guy working in the office was very helpful getting me acquainted with the layout of the buildings and finding my unit.

Nancy L.  |  Online Move In 
Rating:
3.0

We waited a long time in the office area of U-Haul before we were helped.

Rebecca H.  |  First Impressions 
Rating:
2.0

The wait time was longer than normal

Rebecca H. 
Rating:
4.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
2.0

Our drop off time was 11am. We showed up at 9am, and because the office was jam packed, the lady at the desk told us that if we were returning to just “go park the van” and bring the keys back and place them on the desk. Walked out, parked the van, returned to key to the desk, and left. Around 3:30pm I receive a text that we hadn't returned the van! We try calling, no luck. I login to the reservation and see the option to “return” the van, but it instructs we have to be present at the location and take photos. Hubby had to run back down there, check in through the website, process the return of the van, AND we got charged extra for “not returning it on time”. We could have done all of this at 9am when we actually returned the van - but no, we were told to “park it, and come set the key on the desk”. Next time we'll rent a pod.

Calvin K. 
Rating:
4.0

Customer did not leave a comment.

Maged G.  |  First Impressions 
Rating:
5.0

There was a lack of transparency on the process for picking up the pods. None of the confirmation emails stated that I needed to make a “reservation” time to pick up the pods. Luckily I called the store to double check and this was clarified. However, all 3 representatives I spoke with gave me different information about when I could get my pods, and when I could drop them off. It was also not made clear anywhere in the process that if you do self delivery you can only have 1 pod at a time. Uhaul sent me about 10 emails during this process, I would think that one of them could clarify the actual details I mentioned above. The employees I interacted with in person were very helpful, and the pods were delivered ahead of schedule which pleasantly surprised me.

JAY A. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Mobile pickup isn't very helpful in locating the truck. Very thankful for staff that walked out to to help me during both pickup and drop off to make the transition much easier.

Megan Z. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Justin F.  |  Overall Experience 
Rating:
5.0

All service was great at this location! Thank you!

Roger O. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

The entire experience was smooth and the staff took their time to go over options and truck sizes to ensure I rented the correct equipment for our move. I would definitely recommend and will be coming back to rent here!

Brad M. 
Rating:
5.0

The alarm system is annoying with to many faculae alarms Staff was great! Great facility. Thank you!

Matthew R.  |  Overall Experience 
Rating:
5.0

Good atention

Victor M O.  |  Overall Experience 
Rating:
4.0

Clean and convenient access to storage unit, due to the drive through door remote issued to me

GHEEN RANDOLPH A.  |  First Impressions 
Rating:
5.0

I felt safe when I went by myself and I appreciated being on the ground floor since I’m 64 yrs. I loved the convenience of the building being covered and I could drive through.

Judy D.  |  Overall Experience 
Rating:
5.0

Thank you for doing such a good job.

Thomas J.  |  Overall Experience 
Rating:
5.0

Super helpful and friendly staff.

MATTHEW E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ann P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANNA R.  |  Overall Experience 
Rating:
3.0

This is the second storage unit I've rented online w U-Haul. Neither instance led with a map, but the first time (River Road in Eugene) had many maps on the walls. I had to hunt for the maps at Tualatin. More maps please!

JEFFREY W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  Overall Experience 
Rating:
1.0

Allen knows says he is the grneral manager. Ths is Angela and Jyaida. Not Ronald as your customer name reads. Sad. We will never ise yourcompany again. Terribly disatisfied from pick up, drive in to finish. On hold now...over 30 minutes teying yo return the uhaul. Smh. You make way too much money off the people to treat people like this.

Shoshanna Angela O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian P.  |  First Impressions 
Rating:
3.0

Uhaul's corporate phone system makes it impossible to get a hold of the actual shop you're trying to call. That needs to be fixed.

Lauren T.  |  Overall Experience 
Rating:
5.0

Local, convenient and friendly staff

Andrew V.  |  First Impressions 
Rating:
5.0

Never had an issue. Employees were great when I did interact with them

matt s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
3.0

Guy the checked me in was more concerned with his phone (texting) than checking me in.

Berl D.  |  First Impressions 
Rating:
4.0

Always a super long line because it is such a busy location. Once you get waited on, folks are kind and usually have the answers.

Peggy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine C.  |  Overall Experience 
Rating:
5.0

Stressful time with last-minute changes and they were easy to work with - they really made my day. Thank you - thank you! The free month included with one-way rentals was a big life saver for me and my family. We will certainly recommend U-Haul to others!

Tristan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason L.  |  First Impressions 
Rating:
5.0

Greatvstaff

Nate J.  |  First Impressions 
Rating:
4.0

not enough 10x 10 and 10 x 15 units available. Had to change storage units mid stream because the 10x10 one that said it was available on computer actually wasn't. Alarm kept going off on the 2 new 5x10 units. Smart having a bathroom available inside the facility. Staff was very nice and helpful.

Scott V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne Z.  |  Overall Experience 
Rating:
5.0

Security system alarm went off constantly. Super obnoxious, and kinda defeats the point, no?

cade d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

The security elements are amazing!

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  First Impressions 
Rating:
5.0

The Lake Oswego team was prepared, professional and efficient. I could not imagine a better experience.

Gregory D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W.  |  Overall Experience 
Rating:
5.0

Easy access from interstate and nice facility.

Diego L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Better facility and 1/4 the cost of our old place

Steven B.  |  First Impressions 
Rating:
5.0

Everyone at this u-haul was just great people! They all deserve a great lunch or some kind of gift card! . The manager Eli is an AMAZING Man! He is very customer service oriented and can solve any issues that come his way. He runs a tight ship and his employees know he expects the best for all customers! . Your the best Eli. Buy him lunch and dinner and all of them a thank you box of donuts, happy customers are return customers. Brenda

brenda b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fern T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip C.  |  Overall Experience 
Rating:
3.0

The inside storage is excellent. However, my motorhome was vandalized in the outdoor lot. The cover was removed, a tarp stolen, and the door and lock were damaged. I no longer have the feeing that the RV storage lot is secure.

Maureen M.  |  Overall Experience 
Rating:
5.0

The staff and management have always been very helpful at this facility. Excellent customer service. Very clean facility. They always make helpful suggestions when renting a trailer/truck to make sure you have all the supplies you need. I will recommend to others. Thanks to the staff for their help.

Sean B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAELA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marian F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

Love the drive in facility and easy reservations!

Daniel B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anna S.  |  First Impressions 
Rating:
5.0

:-)

GREGORY F.  |  First Impressions 
Rating:
5.0

Having previously used your facilities I didn't need to look any farther when again in need of temporary storage of my belongings. The staff are pleasant as well as helpful thus I'm back at U-HAUL !

glenn j.  |  First Impressions 
Rating:
5.0

Great service I just get rid trailer Ken Harry

ken h.  |  Overall Experience 
Rating:
5.0

I have never seen a cleaner storage facility. Great staff!

Samuel W.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff!

Philip C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana H.  |  Online Move In 
Rating:
5.0

Very friendly and professional staff at the Tualatin UHaul facility. One member was learning the robes behind the desk and her fellow workers helped her though the process of renting me the unit as well as checking in the trailer. I would highly recommend this site having used another local non-UHaul storage facility in the past where the staff had been difficult to find.

Samuel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth R.  |  Overall Experience 
Rating:
4.0

Had a very good experience here. Staff are very friendly and helpful. The facility is fantastic! I've used self-storage previously, but this is the nicest facility I've ever seen. The drive-through drop-off area is sheltered and warm, there are plenty of carts and dollies to get items from your vehicle to your storage unit, and the interior is a comfortable temperature, and kept very clean. We considered an upstairs unit, but chose a first floor unit because there is no elevator. This is the only downside of this facility.

Alynn V.  |  First Impressions 
Rating:
4.0

Thanks

Ladislao V.  |  First Impressions 
Rating:
5.0

Because it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!

Theresa S.  |  First Impressions 
Rating:
5.0

Clean, good security, good lighting, I feel safe going there

Kathryn J.  |  Online Move In 
Rating:
5.0

Eli the store manager knows how to treat customers and is well informed about the business.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris h.  |  First Impressions 
Rating:
5.0

It was a very easy process.

Todd K.  |  First Impressions 
Rating:
5.0

We are interested in your business services

Paul L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN M.  |  First Impressions 
Rating:
4.0

A good experience for never having rented a storage unit! Thank you!

Toni M.  |  First Impressions 
Rating:
5.0

Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.

Shirley Y.  |  First Impressions 
Rating:
5.0

Very easy to rent my storage space!

maria b.  |  First Impressions 
Rating:
5.0

Angelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

daina s.  |  First Impressions 
Rating:
5.0

The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

Leillanie Y.  |  First Impressions 
Rating:
2.0

The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

Kristen P.  |  First Impressions 
Rating:
5.0

Staff was very helpful, facility is clean.

Mike H.  |  First Impressions 
Rating:
5.0

Very nice and helpful employees. Process was simple.

Lorie J.  |  First Impressions 
Rating:
5.0

thanks for help with delivery of my u-boxes

PHIL L.  |  Overall Experience 
Rating:
5.0

Very good to work with

PAUL J.  |  First Impressions 
Rating:
5.0

Gave me the option to accomplish a very difficult task easily. Thanks

james h.  |  Overall Experience 
Rating:
5.0

Efficient

Douglas H.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba