Comentarios de los clientes para U-Haul Storage of Lake Oswego

Terrible experience. The exchange between dropping off trailer to your service technician the same day I rented so said trailer to a week later getting charged $197.70 out of my account then to call on this issue and have no one at your place of business answer the phone. I'm not a satisfied customer!

I rented through the beaverton store, 1 mile from my home. Got directed to tualatin store 8 miles away. Added 16 miles at 1.39 per mile to my rental expense. Not my fault the needed equipment wasn't at the closest location and no price consideration. I asked and was told no. Rented blankets. Hired movers who brought and used their own blankets so never opened the uhaul bundles. Still charged even though not used. Seems kind of unfair. Paid per day for them to sit in the truck and upon return, you don't have to clean or anything. Seems like some consideration should have been offered. Have rented a lot of uhaul trucks and first time for either complaint.

Julia was superb at helping everyone, with a cheerful manner. She was working alone and was professional and very friendly. She had a keen professionalism with good skills . I think this is an excellent location .

Everything went real smooth and was in and quickly. Good experience,. Thank you

The Staff always provided good customer service. The monthly rates were reasonable. For those reasons I would recommend Uhaul.

Because it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!

Thank you!

I had extenuating circumstances and UHaul and their staff helped immensely in assisting me to have my belongings safely stored until I could come get them

Seat seemed broken. Process are way to expensive. I spent $70 to go 30 miles. That's crazy.

The office was unstaffed (again) and the wait to check in was too long. When available, the staff member was courteous and efficient. He just needed help.

Had pre-checked in online and still took 30 mins+ to get waited on.

Excellent service with very friendly staff!

This was the worst experience I've had using Uhaul ever. I checked in using mobile, on time, and couldn't locate the vehicle. It took an hour before I was able to drive our with the van I reserved. I had to wait in line, then the mileage was wrong and I had to wait again. I will never use this location again.

Extraordinary associates, great service, and excellent support. Thank you guys. Keep up the great work you do!

Easy drop off

They're employees hooked up my U-Haul trailer wrong and it popped of the hitch on the way home. Luckily we were going 25 when it came off and not 60 on the highway. I will never use uhaul again.

Over the past 5+ years I've been using this location, they have always had fast friendly service. They always offer money saving options and suggest other items to make things easier.

Herman was very helpful and always had a smile on his face. He came to check on me, too, while I was moving in to make sure I had everything I needed. Excellent service. Thanks!

First of all: Eli, who staffed the office provided EXCELLENT, professional, caring and friendly customer service. Interacting with him was the best part of renting from uhaul. Mat in back of van had small spots of dried mud. Interior of cab may have been disinfected, but was not clean: dog hairs (?) on passenger seat; dusty dashboard. I wiped down interior and sanitized prior to and after return of vehicle; also used hand blower and hand brush to clean out back of van. I did not mop the interior; uhaul needs to do that. Wait time on phone was long. Twice I was redirected to a regional office because local did not pick up. Overall their location is close; price is fair and van drove easily.

I'm very frustrated with the lack of customer service I've received from UHaul regarding an incident with a 20 ft truck I rented on 10/20/20. Since the incident, I've spoken to several people at UHaul's Customer Service, Vancouver location, & Tualatin location, as well as Rep West. Rep West told me this would be covered by UHaul's insurance, and UHaul reps said it was covered. Now i'm receiving invoices for over $8,600 & UHaul collections is contacting me. I'm still trying to get this resolved. I've rented UHaul's for over 30 years, & this is the first time I've had this kind of substandard customer service. No one seemed to forward the information I gave (having to repeat the information multiple times), and now no one is calling me back. This clearly shows a breakdown in processes & communication.

Quote accurate fuel levels. I had to buy 10 gallons to fill a Ford E series van that was supposedly full when I picked it up. I went 50 miles. You think it only got 5 MPG???

I got charged for 2 rental periods. I picked up at noon and dropped it off not 10 minutes after closing. I even talked to an employee as he was leaving. No one told me I had to bring it back before close. There were 2 other trucks parked that could be rented there is no way I stopped someone from getting a rental. Even if I get a refund for the extra $40 this is still ridiculous and a horrible experience. Next time I'll get a truck somewhere else.

The trailer load ramp was broken. We tried for hours to get it open. Nobody would answer the phone. Ultimately was late and had to pay for another day.

Radio didn't work at all during 5 day drive. I should receive some discount as it negatively impacted a long drive

They cheated us out with the gas tank not filled up when returned when we did get it was the same as we returned it so sad they got to lie about it and keep my $50 they over charged me never again will I go there I will go in Sherwood Oregon were they are honest I just had to go there because no available truck there I want my reimbursed money back

It was the third time I used the mobile check in and it has been flawless each time. I am a one-day user when I need a truck and having this convenience is extremely good. I think you should emphasizes in ads as it will increase your incremental business

Store personnel were very helpful and processed the rental quickly.

Your online return didn't work on my android. I'm quite proficient. It made things more difficult then they needed to be.

The driver's seat was a bit lopsided. Other than that it was a easy move and everything fit! Great on gas, pricing was perfect! Thank you!

I brought the truck back with 1/8 more fuel than they gave it to me with and yet still got charged for going over miles by 3-4 miles. Seriously??

There was only one guy there that I saw, but he was doing a good job and working hard. [Oct. 27 around 10am]

Ok let me preface this survey by saying that the Lake Oswego store was NOT the problem. My original reservation was made at the Uhaul Storage of SW Portland store at 11552 SW Pacific Hwy location and that is where I was to pick my boxes up, but the manager at that store moved my reservation to Lake Oswego the day of my pickup without letting me know. Lake Oswego did what they could to get me 2 Uboxes that day. I reserved 3.

Smooth process. Friendly employees.

I was told a car dolly was available when it wasn't

The manager was personable and helpful! I wish it were easier to reach a live person from the individual branch by phone, but it all worked out in the end. I would rent from this U-Haul again in an instant, and would recommend it to family/friends as well. They made what can be a nerve-wracking event much easier and hassle-free. Thanks again!

A great and awesome experience with my move needs. Very professional. Mgr. Eli and Customer Service - Laura.

Excellent service

Eli Mack was the person who helped me. He was very professional and assisted me in selecting the correct needed vehicle. He was friendly and very nice to work with. It is why I keep coming back , because of people like Mr. Mack. All the staff is very helpful and show a diligent way of serving customers. Great location to rent from. Thank you

Staff was great!

I wish you would give this store more equipment because sometimes I have to go to the store on hwy 99 that store that's the store you need to work on this store is the best store I have ever rented from and you can see I have rented from lots and lots of places

One employee didn't have a mask on, I had to request he put it on after I had been there 5 minutes. App check-in & check-out seem like a longer process than having an employee do it.

The only issue was asking me to upload the driver's license ahead of time. I did not want to use my phone for that as it doesn't have a good application. there was no backup method period that is the young clerk had to use his own smartphone to upload the image and it didn't work well for him period after 5:00 to 7:00 or 8 minutes the senior person told him what to do next period that was rather aggravating. Otherwise this location is tip top and I do recommend U-Haul as well as that location. Very happy with the service overall

Service was ok. The guy helping at the front desk had no mask on, even tho there is a huge sign on the door saying mask required.

Staffing was very short in the morning during pick-up. Only one person working the counter and had to wait quite a while. Need more staff, particularly on a Saturday morning.

Excellent staff! Super helpful. Clean, well supplied and well managed store. Best U Haul

Explain the reason for taking a picture of the license plate prior to departure. Is this erased from the device upon return of the equipment?

Its was a very easy pick up and drop off. Thanks

The representative in the store was extremely helpful and courteous. We were out of there quickly. Then when we returned it he came outside before we got out of the truck and closed the transaction. It was a fabulous experience. Thank you UHaul and Mac.

Had a pleasant experience..very nice customer service..

The delivery of the boxes the first time was horrible. They were behind schedule and it wasn't until I called that I found out the boxes would be delivered 4 hours past the time frame I was given the day before.

Great experience.

Employees weren't wearing masks. Customers came in without them and it wasn't enforced. Cab was cleaned by people without masks. I also had a reservation at 9am and didn't walk out of the door until 940. Overall, awful experience.

Love the location, staff is super friendly and usually have lots of choices and equipment.

The vehicle was not sanitized and also had the former renters paperwork still in it

Austin and his assistant were efficient, communicative, and incredibly friendly. I would highly recommend them for any of your future moves

N/A

More staff in office to avoid wait times

Please update the Pic on ride share of wherekey drop off is.

I disagree with this bill. The mileage when I returned it was 1818 NOT 1823.9. I dispute this bill.  I was told it would be $19.95 + $10.00 for ins cov which I asked for and I had to ensure filled up which I did. I only drove 96 miles.  If I go over 100 it would be 89.00 +.39 cents for any mileage over 100.  But if I do not go over 100 miles it would be the 19.95+10.00 and of course the 2.00 tax fees.  I did not go over and when I handed keys how do I know she didn't drive it more?  I took picture of mileage before I got out. Again I dispute this and certainly hope Uhaul corrects this error.  Your company lied and cheated me. I will never use this Uhaul place ever again and will make this comment/facts to everyone I know. Sad just sad of you all. Shirley Smith  503-910-1466

Interaction with all staff was awesome. Courteous, helpful, competent. Trailer towed and functioned like a dream...with a great price. I NEVER do reviews, so this experience had to motivate me! It did.

Mobile check in failed to function because the system could not verify that I had arrived at the u-haul location to pick up my reserved truck.

Price per mile. Very expensive

I reserved a 26 ft, but ended up with a 15 ft. made the day a lot longer than it needed to be. I'm not sure how it can be fixed.

On line document handling and hitch verification was very convenient

It's to bad your store on hwy 99 isn't as good as this store

Please let future clients know that Paradise Auto is a reliable drop off location in Grants Pass. We were told we could drop off at any of the Grants Past locations. We had a terrible experience going to two others in hen finally calling customer service for help with The drop off location where we were registered.

All of the employees were wonderful. I felt my travel trailer (I sold it) was very safe there. I will definitely recommend the Lake Oswego UHaul to other people.

There was confusion on the date of return. I clarified this early on. I was told a manager would return my call which never happened. Unfortunately this resulted in another person failing to pick up their reserved truck as mine was not returned. Poor communication and marginal service.

I asked if I could have until 10:00a.m. to get the trailer back (an extra hour and 18 minutes) and was told “no problem”. Nothing was said about the extra $20 charge until I got my email receipt after I had returned the trailer to the Bend drop off. If I had known about the extra charge, I would have made sure to finish with the trailer earlier. Not happy about that!

Mac was very helpful with my trailer rental and installation

Change the website so you cannot reserve equipment at locations where they do not have it. I showed up to where I made the reservation and was sent 20 miles south to pick it up. If they don't carry that size of truck dont allow people to arrange to rent it there...

I love U-Haul and this location in particular. They meet and exceed my needs and are warm and welcoming in their approach.

I was charged for two days when I had the truck for less than 12 hours. The truck had sticky cup holders, smelled like smoke, and even had tobacco in the interior door handle. The lit attendant ignored me for 20 minutes while he ran around for someone else who walk up to him from the parking lot without even going inside first. I had done online reservation, online check-in, when inside upon arrival and had my paper contract in hand when the lit attendant ignored me and ran around for the other guy who had no paperwork and had not been to the inside desk. I will not be using this location again even though it is 5 minutes from my house.

Excellent customer service by everyone with whom I had contact.

It's very unprofessional to discuss employee drama in front of customers. Also, I understand it was busy, nbd. If it's going to take longer to actually pick up the truck and purchase tape than I had the truck, you'd charge less for gas since that cut into any time I would have had to get gas anyways.

Super clean, reasonable rates, great service.

Clean, good security, good lighting, I feel safe going there

Nicest Uhaul facility I have ever seen!! This is a whole new level of storage facility!

The Eli the new manager is great! The storage unit specialist Rachel is by far a top employee offering "real" customer service, where you actually feel like a person not a number. Good job to this group!

When attempting to check in after hours (10 PM) and went to gain access to our unit there was already a padlock in place. Luckily I was able to find another unit in the same row that was empty and unlocked.

Eli the store manager knows how to treat customers and is well informed about the business.

Wonderful experience, will sure use you guys in the future

Sarah (I hope I got her name correctly, went above and beyond to help me , she was extremely helpful) I couldn’t be any more appreciative

I'm sorry that it made you sad that I moved out but I would be sadder than you if I kept my things stored there longer than necessary! Just kidding, but yes, if I were to need such a facility in the future I definitely would come back to U-Haul. Thank you for everything! Glenn Jacobson

excellent

I had nothing but problems with the accounting department. Mix ups happened on a regular basis. There was no one to talk to when an accounting error occurred. No one seemed to know what to do. The last straw was when someone charged my unit to my mother's account even though I had set up automatic withdrawal from my account and it had been active for months.

Far superior to the other storage facility I recently used. Attitude, helpfulness, friendliness created a positive experience. I appreciate Eli’s knowledge in assisting me, I had a moving truck and movers in a period of an hour. Thank you

Everyone I interacted with were so nice and pleasant to deal with. The registration process was easy. I felt that the storage facility was not only clean but very secure. I liked being able to unload in a dry inside place while it rained like crazy outside. But it was the lower rental fee and no hidden costs that initially brought me to this facility. I will definitely recommend it to others.

Great staff and very well secured. The convenience of accessing your unit at anytime, couldn't ask for anything more from this company. I will recommend this location to anyone and will use them again if needed.

Stupid loud alarms, slow customer service, broken doors half the time. No discount for moving out sooner. Not for the customer, all about the $$$

I had a moving situation of urgency. I explained what I needed to Liam? General Manager. In short order he had me set up with a moving truck, movers and a storage unit. I could not have asked for a smoother process. Delighted with the service.

It was a very easy process.

The floors of the warehouse looked like they were never swept. There was a sticky spot right in front of my unit the whole time I had one. Also I moved out on the first, and after calling multiple times and being told the manager would get ahold of me, I had to call again almost two weeks later, to close my account and get my refund. It’s in a great location, but other then that, nothing good to say.

Amazing experience. Very clean facility and really, really nice staff! We have recommended this specific Uhaul to many people for trucks or the units.

Great facility, clean, well maintained, safe and helpful staff! Excellent set up! Thanks for the great fit!

They were rather busy at times when I came in there and could have used a couple extra people

We are interested in your business services

well maintained facility with the drive through bay for loading/unloading. Staff was always friendly, helpful, and knowledgeable about their services.

N/a

Great service.

A good experience for never having rented a storage unit! Thank you!

Ashley was very helpful and supportive

Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.

Over the past year we've used the trucks several times and the storage unit for the last few months so we were happy they were there they were very helpful

Only customer service at the general offices was very very un co-opertaive,, u can't get any thing done through them ,customer services and staff at 7100 McEwan , lake Oswego location was excellent,

Great staff Thanks for all your help.

Good experience.

Need more front counter presence on weekends. Thanks,

I was charged an extra $10 a month I also closed my account and you kept charging me. It took me 5 times to get someone in lake Oswego. I was always directed to a helpline.

Very easy to rent my storage space!

Love this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. Thanks

Fast. Friendly. Clean. Convenient.

Friendly and efficient. Another great LO U Haul experience.

Good service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn’t actually do it.

They help out a lot

Thank you

The staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.

Great experience!! Will rent from u-haul again!! Thanks

Angelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

When we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contacted

I love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.

Staff was very helpful, facility is clean.

Robb is a dedicated manager and hard worker. give him a raise!

Thank you !

Excellent in every respect..

Everything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!

very friendly and professional

Robert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Highly recommended.

Rob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.

So

Made resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.

We were impressed at how well kept and nice the facility was.

I came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incomplete

Great customer service. Easy access to my RV.

I did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.

no comments

Your storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them $185.00 !!

Tammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.

Manager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.

Very friendly staff, thank you! Go woman power!

Best storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.

Very nice and helpful employees. Process was simple.

The manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.

UBox service delivery and pickup was excellent!

Very helpful,, Tyron went Above and beyond helping and make my moving process easy. Thank you.

We had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.

Staff was very helpful, place was very clean and well lit.

After doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.

Thanks for your assistance. Everyone was helpful and friendly.

thanks for help with delivery of my u-boxes

Rough in the begging but ended well

Excellent service. Robert made the process quick and simple.

Great service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank you

Robert and his team are top notch! I shall definitely recommend them! John McCormick

What a bunch of really great people! Must have a great boss.

The storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.

Very good to work with

The storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I’d definitely recommend to a friend.

Great

Robert was fantiastic and very informative. Their storage was the cleanest I’ve ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!

A great facility with great staff.

One of the best storage and uHaul places ever!

Very good service

Amazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.

I only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.

The driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.

My belongings were very well protected and it was easy to access them as I made the move here from Ohio.

Even though short a driver, showed up in time

Very friendly and hassle-free

Fast and friendly Thanks

Melinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rude

Robert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!

I’ve worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.

no comments

We had an awesome experience with you...

Clean, quick, and efficient.

Did not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.

Great service!

The manager was awesome to me. Very welcoming and explained so much!

Thank you all for making my move a smooth one!!!

I had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.

Great

excellent store

P

great location

Great and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.

Clerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.

Though I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.

Very helpful and friendly staff!! Totally recommend the place.

The storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.

N/a

I moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.

Gave me the option to accomplish a very difficult task easily. Thanks

Very good experience.

Efficient

I entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.

I have been there several times for the past three months and I have been treated very respective and kind I would wish more people would be like the staff there especially the manager

Would use again

pod driver and coordinator were extremely helpful!!

I didn’t go to the storage site, but pick up, moving, and delivery were all wonderful. Thank you for making my interstate move pleasant and easy!

We did not actually visit the storage facility as we did UBoxes. The delivery and pick up of UBoxes was well communicated and well done. Kudos!

Both agents I talked to were very helpful, professional and friendly. Thank you.

Excellent

Excellent customer service during scheduling, drop off and pickup!

Great place with helpful people. Explained the whole process clearly and gave excellent advice

I can't comment on the facility, you should input n/a for delivery. I can say that Shay was BEYOND AMAZING! Our experience in CA was not a good one! She made certain our delivery was smooth.

I had to deal with Portland because our local office did not have the pod i needed. no one ever knew what was going on. couldnt correct the spelling of my name.

Appreciated safety and cleanliness of facility

Great!

Everyone was helpful and courteous. Nancy went above and beyond to help me keep track of things and keep the move on track. Thanks!

UHaul made a cross-country move easy and painless. My belongings were able to stay in storage until I was ready to move into my new home. The staff were friendly and worked to meet my needs.

Great place for storage of our RV.

The uboxes need more tie down points. The 4 on the walls is not enough

I did not have a good experience with Ben the "ubox manager" as he proudly announced to me when telling me that he put my box away because I didn't show up as instructed per the email. Robert is GREAT

Customer service here is FANTASTIC, Indoor load/unload is perfect in Oregon, and this place is SECURE!!!