Great facility for rental and storage! Staff is fabulous!Steve S.
Customer Reviews for U-Haul Storage of Lake Oswego
Tualatin, OR 97035
(FREE MONTH OF STORAGE!)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Andrew V.
Staff was wonderful. This is my second time in and they’ve been great both times.Jonathan C. | First Impressions
No complaints. The drive thru while being under cover was a big plus. Especially during rainy weather.Steve B. | Overall Experience
Couldn’t be happier with this facility!Robert P. | Overall Experience
El cliente no dejó un comentario.Wayne O. | First Impressions
El cliente no dejó un comentario.Josh M.
Faulty trailer, yall are lucky we didn't loose our car or wreck. Pretty bad we had to stop every hour to strap the car tires back down. Broke equipment because staff is to lazy to fix tje problems with the trailer. My husband was a tow truck driver for years this is the only reason why we kept the car attached. Trailer needed some serious work. Looked like someone jacked knives it. No one should have to drive in the winter and have to deal with equipment so UN MAIN TAINED SHOULD BE ASHAMED UHAUL WOULD RIP ANYONE OFF ..OVER 4OO DOLLARS FOR A TRIP THAT COULD OF BEEN DISASTEROUS..Kimberly S.
Easy process to help with my move. On time and excellent communication throughout. Hopefully the delivery to new home is the same.Eric G.
A little dirty had to put blanket down but all goodCassandra G.
El cliente no dejó un comentario.Corey W.
The pick up site was great, people were professional and friendly. The equipment that I initially ordered did not work out and they were very accommodating on the exchange to a larger trailer. I would definitely rent from this location again should the need arise.David S.
El cliente no dejó un comentario.Corey W.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Joani Y.
5 stars Everything was great!! Definitely will recommend and use again if I need too.carla A.
El cliente no dejó un comentario.Chalice C.
El cliente no dejó un comentario.Luis L.
El cliente no dejó un comentario.Michael H.
The on-site guys were very helpful! we had a little issue with a fuse in my truck, and they investigated it and got us on the road quickly!Cameron S.
I have been renting moving trucks from this location for many years and I won't go anywhere else. The pride that this store shows in the cleanliness and maintenance of their vehicles and the inside of the store is excellent. It's always well stocked with plenty of all of the moving accessories I need, including boxes, tape, bubble wrap, moving blankets and everything else I can think of! I'll be renting again soon, more to move! Thanks Uhaul LO!JULIE ANNE P.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Theresa P.
El cliente no dejó un comentario.Joe A.
El cliente no dejó un comentario.Jennifer H.
This was the most amazing experience I have ever had in a move. The complete process was well thought out and implemented. The communication was "just right" and very friendly. I will be recommending the U-Haul U-Box to everyone!Gregg A.
I've rented several vehicles from this site and only once was there a Maintenence light.Kurt C.
El cliente no dejó un comentario.Hericules H.
Your team on Sunday the 15th of January was exceptional! They were kind, informative, and very helpful through the stressful time of moving.Robert R. | First Impressions
El cliente no dejó un comentario.Diego L. | First Impressions
Great trucks and great serviceMisty G.
El cliente no dejó un comentario.Diego L.
El cliente no dejó un comentario.Nicholas K.
The reservation was scheduled for a specified amount of time. After leaving with the agreement and agreed upon drop off time the following day. I received a phone call from the associate that assisted me and was told that I was given the wrong trailer and was requested to return the trailer hours before the agreed upon return time. This change in agreement really put me in a bad spot. I need to make many phone calls and was rushed to complete the job creating a lot of confusion, safety concerns and hostility between the parties involved connected to the trailer rental transaction. When I returned the trailer the following day before my scheduled agreed upon time the associate receiving the trailer told me that he had no idea what I was talking about when I explained the trouble I went through to get the trailer back ahead of schedule. This is disappointing and completely disrespectful to me and all involved. This was supposed to be a simple and strait forward experience. That is not the experience that I had. My experience created many challenges and unexpected stress that was completely unprofessional.Jeremy S.
This store has a really really good congenial crew. They are a great example of a well managed company.CHARLES PARSONS R.
El cliente no dejó un comentario.BRENDAN M.
Aaron always does a great JobJonathan C.
El cliente no dejó un comentario.Josiel P.
El cliente no dejó un comentario.Ryan A.
Being able to drop off an open trailer at another uhaul site w be helpful. I needed a trailer for one day to take a golf cart to the Oregon Coast. No one way available w this trailer. I had to pay for the 3-4 days I wasn't using it and bring it back to uhaul where I rented it from.SUE H.
El cliente no dejó un comentario.linda C.
Great and fast service.Katrina K.
Was overcharged 30 percenttodd H.
El cliente no dejó un comentario.Brooke D. | Overall Experience
El cliente no dejó un comentario.DeWayne M.
Got charged $35 for gas when the gauge was the same as when I left.Jeff S.
El cliente no dejó un comentario.Josh M.
I was overcharged by $0.315, ostensibly due to a 0.2 miles discrepancy between what the odometer stated when I exited the vehicle and the â€œMI Inâ€ figure on my final receipt. Other than that, everything was fine.kyle M.
Tomas save the day for renting the truck to me when my debit card was deactivated do to fraud by letting me use cash to rent it saved my night thanksROBERT M.
Truck was ready and waiting at the drivway. Just had to do the walk around , get and go. Very kindDavid P.
Great Staff. Alert, safe, friendly. Knowledgeable Good profit center. GraciasCHARLES PARSONS R.
Worst smelling truck I've been in. Had to drive with the window down.scott B.
Everything was great. Staff was knowledgeable and helpful.JJ B.
El cliente no dejó un comentario.Tyler O.
El cliente no dejó un comentario.STEVEN L.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Jessica W. | First Impressions
The young man that helped me get a small unit on the first floor was kind ,considerate and efficient to work with.SUE H. | First Impressions
Aaron was very helpful and quick.Paul D. | First Impressions
El cliente no dejó un comentario.Lavon S.
El cliente no dejó un comentario.Joshua H.
This move experience was far better than I expected it to be. U-Haul did a great job with their recommended packing supplies. I also loved how they broke up the parts of this move. The only thing that could have been better was the length of time it took to ship the U-Box across country. But for the cost it was worth the wait.MARK K.
El cliente no dejó un comentario.JAMES F. | Overall Experience
Please change your sign for returns. I stood out there waiting for someone to come out, like the sign said to do. GraciasKim S.
El cliente no dejó un comentario.Mariko z. | Overall Experience
More illumination on walkway from building to area where private vehicle is left when rental vehicle is returned after closing of office.Robert N.
My 2nd rental from uhaul, just like last time , smooth as silk . Great job Uhaul. I.will definitely recommend to othersWilliam R. | Online Move In
I really liked tthe staff and the cool garage door!Christopher R. | Overall Experience
Manager (Tomas) was very helpful and got my vehicle ready in no time. Very good customer service. Make it a habit to have the vehicles rented out with a full tank of gas. The truck I picked up had about a 1/4 tank or less. I filled the truck up completely because I didn't know how much gas it would use on my trip.Teresa W.
El cliente no dejó un comentario.Krishna M. | Overall Experience
Super nice and helpful. Check in and out was easy and everyone was very courteous and professional.jessica H.
El cliente no dejó un comentario.Kourtney D.
El cliente no dejó un comentario.henry M.
Always a pleasant experienceTAMI LYNN J.
El cliente no dejó un comentario.Anna M. | Overall Experience
El cliente no dejó un comentario.Ron G.
Thomas and Brian do an excellent job. This location has really turned around since the new manager made positive changes. This once was the best U-Haul location and it's almost back to that level. It's very tough on new employees or customers to navigate the overly complex computer reservation process that "locks up" reservations over meaningless data the U-Haul software forces that SERVES NO PRACTICAL PURPOSE. It's meaningless information gathering overkill that gets in the way of customer service. But, KUDOS to the L.O. Team for doing their best with the crappy system they forced to use. The EMPLOYEES here keep me returning to this particular location - you are apreciated and thank you!GREGORY C.
Inventory great, staff friendly, process easy. Every time.lindsey H.
Quick check in and out Both staff were friendly and efficient and the whole experience Great experience and will rent again!jordan M.
El cliente no dejó un comentario.Tamara F.
El cliente no dejó un comentario.Jessica M. | Overall Experience
El cliente no dejó un comentario.Mike S.
My experience at this location was top notch. U-Haul has always been easy to work with. The staff at this location did not disappoint. They handled business in a friendly manner and professional manner.NATHAN LEE D.
El cliente no dejó un comentario.DERRICK L.
Mark was amazing to work with, very helpful.Kelley K. | Overall Experience
Excellent storage facility- super clean and well lit. Customer service was fantastic. We'll be back if we ever have offsite storage needs in the future.Rae A. | Overall Experience
Employees were awesome and the truck was in great conditionDavin A.
Your location is much nicer and more accessible than the Tigard one we used to go to. So much easier to get in and out of and very clean and organized.Dwight S.
El cliente no dejó un comentario.Kari V.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.walter s. | First Impressions
Staff was very friendly and efficient. The trailer i rented did the job for me. I was able to work around the missing drivers side, side bars but this particular trailer is need of interior help. I could have gone to another location a couple miles away and had one with a better interior but i made it work for me.mike N.
El cliente no dejó un comentario.ben G.
Need to open up the storage areas back to 24hrs again for us customers that actually work and have our work stuff stored there so we can easily get stuff the night ahead it's sometimes hard to get there before they close and have to wait till the next day and it puts us farther behind for the next days jobROBERT M.
The guys working today were really nice and helpful. This is my go to for U-Haul locations. There are a couple closer but these guys are always helpful.Michael M.
Thank you to the whole team for making my move go smoothly!Cleo J.
Poor customer service. Overcharged me. Did not keep accurate records of their vehicle. Did not explain communicate the process to check out vehicle. Had condescending attitude about overcharge issue. Still did not refund correctly.Kevin T.
All good! Excellent staff.Alfredo M.
El cliente no dejó un comentario.CHRISTIAN F.
Great customer careCarol F.
Great staff.. very helpful at all timesNancy J. | Overall Experience
El cliente no dejó un comentario.KENNETH J.
Great customer service!Jeffrey K.
I have been renting at this location since 2011. I will always come back here for all rentals of storage and trucks. They have the best customer service.Robin L N. | Overall Experience
El cliente no dejó un comentario.TAMI L.
Tomas was very courteous and helpful.Mark H.
El cliente no dejó un comentario.Dale C. | Overall Experience
El cliente no dejó un comentario.Adrian F.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Christopher M.
Always friendly and helpful. In and out of the store and yard quickly. GraciasTodd W.
Excellent service.DAVID F.
El cliente no dejó un comentario.Arvin M. | Overall Experience
El cliente no dejó un comentario.henry M.
El cliente no dejó un comentario.Alex R.
El cliente no dejó un comentario.Kim K.
El cliente no dejó un comentario.Mark L. | Overall Experience
El cliente no dejó un comentario.Davin A.
El cliente no dejó un comentario.Kristen L.
El cliente no dejó un comentario.GARETH T.
El cliente no dejó un comentario.anthony W.
Very friendly and competent staff. Great experience.Werner G.
It wasn't great receiving the rental at 1/4th a tank and being told I would be charged $60 if the truck was returned with any less than that.Deanna W.
El cliente no dejó un comentario.christina T.
The reason I left this facility is because I could not pay my bill by phone It would only allow me to pay online. This is fine that this is your policy however It was not practical for me because I'm not constantly connected nor do I want the risk of online bill paying.nadine j. | Overall Experience
Every interaction I have had with U-Haul has been fantastic, everyone is friendly and helpful.Karen T. | First Impressions
El cliente no dejó un comentario.Brooke D. | First Impressions
I was well taken care of. Very busy that morning, but i was greeted w/ "full of smiles" very courteous and patient.KARLA E. | First Impressions
El cliente no dejó un comentario.Amanda S. | First Impressions
I have felt very confident with the storage of my personal items at this facility. The drive-through bay has been very convenient - particularly in some bad weather. And all counter experiences with employees have been efficient and professional. Particularly Mary is great to work with, as I have frequently in the past month or so.Bill S. | Overall Experience
Love the indoor drive through to reach the units. This is perfect for days that are too hot, too cold, raining, etcHeather B. | Overall Experience
El cliente no dejó un comentario.Steven L. | First Impressions
El cliente no dejó un comentario.Jessica D. | First Impressions
Mary and Cory were great to work with.Jessica D. | First Impressions
12 months storage here and I had maybe two bad customers service issues by phone. I kept thinking... Uhaul needs competition. They are laxidasical. I want to be their competition. Everything I experienced would be a definite upgrade with my own establishment. The staff within switched hands to my knowledge but the experience was effortless. Small ego/maturity issues with some of the younger male staff members throughout our stay. I don't have anything super negative to say. The manager went the extra mile for my family and that one act erased any hard feelings. 24 hour access is very helpful. An inside unit with alarm and surveillance was equally nice, drive up access fells VIP private.Martin-Shoshanna Angela O. | Overall Experience
Great serviceFrederick A. | First Impressions
I would give them a poor but the facility is very nice. Still, DO NOT use this facility, they take your money!! I had a month to month storage unit and moved out 10 days after my payment. At first they said they do not refund the amount of the month not used. I have used numerous storage units and they ALL have refunded the prorated amount. I then spoke with the General Manager, Aaron Omlid, and he seemed annoyed that he had to fix this and refund my money. He told me it would take a little time but should have my refund in the next couple days. I then received a phone message stating they had the incorrect CC'd number. I returned his call and left a message. He NEVER returned my call. I stopped in the store and provided my CC info, still two weeks later, NO REFUND. I have tried calling the store and can never get through. They DO NOT answer their phones. I have called Aaron's cell and he DOES NOT answer his phone and his VM is full. This is stealing!! I want my refund!ann c. | Overall Experience
El cliente no dejó un comentario.LU L. | Overall Experience
Renee the mgr in Coeur d'Alene was INCREDIBLE to say the very least. She was nothing short of amazing. She was knowledgeable about what to do to make things happen for me. She had solutions for every aspect of my situation and stress. She's a great asset to your company. NO! She did NOT ask me to with this. I've been wanting to give her a glowing review simply because she is so remarkable. Thank you the opportunity to give her a review. Also, everyone with whom I've made contact in Tualitin and subsequently Tigard have been friendly and VERY helpful. Except for the difficulty trying to book online and just to navigate your website, EVERY other aspect of doing business with U-Haul has been fantastic. Thanks so much, Bob GaltenBob G. | Overall Experience
El cliente no dejó un comentario.Kurt C. | First Impressions
El cliente no dejó un comentario.Nicholas P. | Online Move In
Everyone was so kind and it was clean, I highly recommend.Michal B. | Overall Experience
El cliente no dejó un comentario.Jennifer B. | Overall Experience
No elevator makes this space non usable.KAMBRA P. | Overall Experience
El cliente no dejó un comentario.JOEL C. | Overall Experience
El cliente no dejó un comentario.Jonathan C. | Overall Experience
N/Cmelissa t. | First Impressions
Clean, well maintained, climate-controlled building. An excellent choice!Patty S. | First Impressions
The staff was terrific!! Always very attentive and professionalHERSEY REE H. | Overall Experience
Great staff & service. Highly recommend.Jonathan S. | Overall Experience
The overall inside unit volumes are too low. I believe the ceilings are only 7 or 8 feet, this is way too low for our needs. 10 ft celings would be better.Robert H. | Overall Experience
The guy that attended to was amazing. He was very helpful. ¡Gracias!Abayomi O. | Overall Experience
The place is clean and organized, with easy access and parking!Lisa G. | First Impressions
El cliente no dejó un comentario.Tiffany C. | Overall Experience
It was extremely hot in there and no air it was stuffy and hard to breethJason M. | Overall Experience
Guy who answered the phone was above all was courteous and patient ( I'm 76 ). When I asked him to talk more slowly, he did and was very nice about it. My storage rate was way more economical than I had expected. In Coeur d'Alene, Idaho, All of the staff were GREAT! Especially Renee. I was stressed with having to move my stuff out plus it was 106°. I unwittingly chose the hottest days of the year. Ugh! Renee deserves big time kudos. Every interaction with her was positive even when there were customers waiting, phone calls that needed to be answered, staff that needed instructions, etc. She is remarkable and is worthy of praise. She helped me with all solutions and recommended using two Unboxes which solved my problem. I had a U-Haul hitch installed. I bought the hitch from her but she couldn't install it right away. She took the trouble to call store in Spokane and they installed it the next morning. WOW! All the staff were GREAT there also. I had begun my quest thinking I was going to buy a hitch and rent a 5x8 covered trailer but soon realized that it was not feasible. The two boxes were Renee's idea and they worked out perfectly! She made everything simple and easy. She really knows her job well. Corporate should hold onto her with both hands. She's a fantastic asset to the company. Sorry, hope that I'm not being too effusive but she made my task easy and stress -free. I simply love U-Haul and will ALWAYS have my business. Thank you so very much. Bob GaltenBob G. | First Impressions
Always excellent customer service! We also received one month's free rent because we had previously rented a truck from this store. Mary found a space close to the stairs since we had a second story unit. Dollies were available for us to load our boxes, and move-in was fast and efficient. The lock was brand new, and the unit dry and clean. We're relieved to have a safe place for our belongings, and easy access to our unit whenever we need it. ¡Gracias!Christina H. | First Impressions
El cliente no dejó un comentario.Gregory W. | First Impressions
Prices are kinda high compared with the marketScott G. | Overall Experience
El cliente no dejó un comentario.Robyn A. | Overall Experience
Staff very friendly and helpful on phoneShannon H. | First Impressions
El cliente no dejó un comentario.Nancy J. | Online Move In
Tomas was very helpful with my storage process even when it was booked at a wrong location by mistake. My overall experience with this location is excellent! I highly recommend this place for the staff and location. ¡Gracias!Lloyd T. | Overall Experience
El cliente no dejó un comentario.GUY B. | Overall Experience
El cliente no dejó un comentario.Vicente G. | Overall Experience
They were always easy to work with. Friendly staff and always willing to help.LORAINE L. | Overall Experience
Had this unit for 5 years & never a problem. I loved the automatic payment. Thank you so muchDebbie G. | Overall Experience
I enjoyed the drive through into & out of facility; the carts availability for use. The shrill alarm going off quite frequently was disturbing and the inability to call the local number to smooth out any billing or address changes was discouraging.Philip B. | Overall Experience
Overall good experianceCraig M. | Overall Experience
El cliente no dejó un comentario.marian s. | First Impressions
El cliente no dejó un comentario.victor c. | First Impressions
This place is absolutely the best storage space. It was beyond our expectations. Everything is perfect and clean and the staff is incredibly helpful and efficient. We are so happy we found it!Cain D. | First Impressions
Extremely expensive and at one point when I came back to pick up the key fob instead of having a key code…the pricing was cheaper. Having been there as long as I was I felt they should have let me know or automatically dropped the price when it changed.Nick K. | Overall Experience
El cliente no dejó un comentario.John M. | First Impressions
El cliente no dejó un comentario.Rashawn R. | Overall Experience
El cliente no dejó un comentario.Tyler J. | First Impressions
El cliente no dejó un comentario.Richard J. | First Impressions
El cliente no dejó un comentario.Alynn V. | Overall Experience
El cliente no dejó un comentario.gina j. | Overall Experience
Would plan to use U-Haul for my future moving and storage needsCraig M. | First Impressions
El cliente no dejó un comentario.Neha K. | Overall Experience
Aaron Omlid was great! Excellent service.Dennis O. | First Impressions
Mary & Brian were fantastic. I genuinely really appreciate their help in a stressful situation. I feel like my belongings will be safe! I do wish you were open a bit later, but no biggie :)MARIA THEODORE P. | First Impressions
El cliente no dejó un comentario.SHARON ANNE S. | Overall Experience
El cliente no dejó un comentario.Robert M. | Overall Experience
El cliente no dejó un comentario.Gwen r. | Overall Experience
My uhaul truck had an abs notification and I talked to the staff regarding it they said to not worry about it but it really scared me driving up and not knowing what to do about it since it was my first time driving a uhaul. Overall storage was amazing! Staff was quiet and wasn't very welcoming but they did help and try to make my experience greatDelanie H. | Overall Experience
We're very thankful for your Divine ability and customer service come, do you want to change it through the many challenges that we had your very compassionate to our needs. This is going to be a long haul to the East Coast and we are very thankful for your cooperation and all the difficult situations that we went through on this weekend with shipping. And taking praise God for each and every one of your employees, and a special thanks to the young man that retrieved my wife's purse at the end of the evening. He showed us what an honorable company you are really is. I don't know his name but a double thanks to the corporation.ELton T. | First Impressions
The most “chill” laidback u-haul experience I’ve encountered.Philip D. | First Impressions
We had a misunderstanding that was resolved promptly once contact was made. Overall, I was pleased with my experience here. Kind staff and easy storage.Aliya B. | Overall Experience
El cliente no dejó un comentario.DONALD EDWARD S. | Overall Experience
The general manager , Mary , and others were very helpful when I shipped my box to the Europe, they did every thing to make my life easier and I would recommend the service and kindnessWilmore W. | Overall Experience
I had huge problems with the alarm system constantly going off on me, which aggravated my tinnitus severely. The sign up process for the unit wasn't very clear to me and left me with a lot of questions but the employees at the counter didn't seem to want to explain any of the policy's to me.Bryan S. | Overall Experience
The staff was so helpful!Jean T. | Overall Experience
Leaving my belongings in storage for a year was initially an anxiety-creating idea. So I loved that U-Haul offered a solution that was so secure, temperature controlled and easy to manage online while I was away. The staff were also very accommodating when I misunderstood the reason for the two lock slots and were patient with me as I was travelling Ana couldn't return immediately to remove one of my locks. Move out process was seamless.Justine B. | Overall Experience
El cliente no dejó un comentario.Fern T. | Overall Experience
The staff at the LO location is great! So helpful and understanding to customers needs.Jean T. | First Impressions
The staff member was professional, knowledgeable and friendly. I especially appreciated the wide range of options and cleanliness.John F. | Overall Experience
Except for the alarm system and alarms going off often, I loved it. I'll use this U Haul again.Kathryn H. | Overall Experience
Very helpful and friendly service from Cody!Mary M. | First Impressions
Very accommodating to our quick in and out needsSTEVEN DUANE P. | Overall Experience
El cliente no dejó un comentario.eric m. | Overall Experience
Would definitely recommend to anyone looking for U-Haul services storing or renting a truck/van. 100% the best I have worked with. Had only 1 issue and it was resolved immediately great work staff, caring and considerate. The best I have seen compared to other businesses. Great job team keep up the good work.Kelly C. | Overall Experience
Great friendly staff.William G. | First Impressions
El cliente no dejó un comentario.GEOFFREY C. | First Impressions
El cliente no dejó un comentario.Ben F. | Overall Experience
El cliente no dejó un comentario.JUDY M. | Overall Experience
I received good service here.Aliya B. | First Impressions
Clean, well lighted, and fantastically easy accessSteven B. | Overall Experience
El cliente no dejó un comentario.Derek R. | Overall Experience
El cliente no dejó un comentario.Amit B. | Overall Experience
El cliente no dejó un comentario.Catherine R. | Overall Experience
Excellent facility. Very clean storage. Quick and friendly serviceKenneth L. | First Impressions
Everything was perfect except no tp in the women's bathroom. Two different days.COURTNEY K. | Overall Experience
El cliente no dejó un comentario.DOUGLAS A. | First Impressions
El cliente no dejó un comentario.Sima A. | First Impressions