Customer Reviews for U-Haul Storage of Lake Oswego

Rating:

4.0

The folks working there were very nice.

Rating:

5.0

Only problem I have is you charged .e for a 2 wheel dolly that was not used. The zip tie was broke and dolly floating around the back. When we reserve a truck, we mark no equipment, so when we pick it up, no equipment should be on the truck. Other then that, this is the best store in the Portland Area hands down. The managers help us out so much. We own a moving company and use the trucks for shuttles to our semi trailer. They are easy to work with and reme.ber us so it's a very friendly welcome back and they are so willing to help me. I wouldn't rent from any other uhaul in Portland.

Rating:

5.0

Just like most reviews this is only to hurt the location or staff at the location with a bad review. I give the location a good review, but the uhaul experience itself was less then desirable. They want you to use app to check in, do not do this, it sucks. You are outside in the elements trying to hold your ID in one and while taking a picture to check in. This is after the app said you were pre checked and all you needed to do is check in. In the end you still have to go in to get the keys. The whole thing is pointless and a wast of time.

Rating:

5.0

Thanks for another great move day!!! 👍🏼🌻😊

Rating:

5.0

The general manager , Mary , and others were very helpful when I shipped my box to the Europe, they did every thing to make my life easier and I would recommend the service and kindness

Rating:

5.0

Nothing. The staff was so nice and accommodating!!!

Rating:

2.0

I had huge problems with the alarm system constantly going off on me, which aggravated my tinnitus severely. The sign up process for the unit wasn't very clear to me and left me with a lot of questions but the employees at the counter didn't seem to want to explain any of the policy's to me.

Rating:

5.0

If I could give a rating of 10 stars I would everybody there was helpful courteous and respectful I will go there again next time I need to rent a truck.

Rating:

5.0

The staff was so helpful!

Rating:

5.0

We originally tried to rent at the Sherwood Tualatin Road location. However even though there cargo vans and pick up trucks outside the young man (heavier guy with dark hair) immediately stated he could not rent them to us as they were reserved for four hours later. I only needed the rental for almost two hours and we live down the road from that location. I was using it to move a mattress and a bed frame. Hardly anything that would take four hours. It's just very rude to immediately state what cannot be done to a customer. A great customer service person would share; “I'm sorry, those are reserved but here is what I might be able to fo for you if interested…” So we ended up at the Mcwean location in Tualatin and that gentleman was more than helpful.

Rating:

5.0

Great and simple transaction

Rating:

5.0

Front cabin durty no clean. Covid 19 still here.

Rating:

5.0

Leaving my belongings in storage for a year was initially an anxiety-creating idea. So I loved that U-Haul offered a solution that was so secure, temperature controlled and easy to manage online while I was away. The staff were also very accommodating when I misunderstood the reason for the two lock slots and were patient with me as I was travelling Ana couldn't return immediately to remove one of my locks. Move out process was seamless.

Rating:

5.0

Smooth and seamless process plus, it was great to see a Female sunning, operating and delivering the box. Phone support and scheduling was also terrific.

Rating:

5.0

excellent - truck was prepped and ready to go on time. Return was super easy

Rating:

4.0

Dropped off after hours. Location was fine. The process for rental return was horrible. This probably isn't the place to comment on that.

Rating:

5.0

easy in and out. no issues. smooth sailing

Rating:

3.0

I had made a reservation that morning, of course with someone in another state, because that's how U Haul does business. When I got to the location for the truck, the wrong sized truck had been given to me and I had to get another truck. It was difficult, annoying and a time delay.

Rating:

5.0

I received two packs of furniture pads when this process started. My estimated bill shows four packs were included. The UBox is on its way to Michigan when the final bill will be calculated. Hopefully, I am not charged for four packs. Thank you Also, there have been so many e-mails and phone calls. My best way of knowing what I owe is to check my credit card statement.

Rating:

5.0

No Complaints Here !!! Rented a Storage Unit, and a UHAUL Moving Truck !!! This is a " 5 STAR " Complex !!! Every Step of the way, UHAUL PEOPLE, Were "EXCELLANT" .... Next time you move or need storage, "UHAUL" in Lake Oswego is the place to be !!! Also, Feel Safe with Tualatin Fire, right next door !!!

Rating:

4.0

Stop using old pictures for insurance or capital gain. Give current and real photos so that customers won't be fooled. The pics on the app were as though the unit was new. And it was not. Be forthright and honest. That's all.

Rating:

5.0

Each person i connected with was helpful and friendly. The only issue i encountered was confusing billing. I was never certain of the "first month rent free". Because we moved all we owned out of state it was a bit confusing to track each ubox as they are incredibly small compared to other companies. Which made me have to order 10. This is a large expense for moving. And difficult to pack.

Rating:

5.0

Of all the locations I've been to this one has been by far the best run. Fast and professional service with very knowledgeable people. Great hours all week to help with pickups and returns. They made it easy. I had to do the initial inspection process in the dark, in the rain and on my phone (late fall in Portland Ore.). Wasn't easy to see without any light and the rain coming down. The uhaul process for inspection didn't take in to account this situation and I guess I got lucky that there wasn't anything wrong with the truck.

Rating:

5.0

The staff at the LO location is great! So helpful and understanding to customers needs.

Rating:

5.0

The staff member was professional, knowledgeable and friendly. I especially appreciated the wide range of options and cleanliness.

Rating:

5.0

Nothing to add, just happy.

Rating:

5.0

One manager was occupied helping another employee, which caused the line to stall since he couldn't focus on the customer in front of him.

Rating:

5.0

Friendly staff, clean store.

Rating:

5.0

The after hours return process was not explained to me. Thus, I locked the rental and dropped the key before finding out I had to take a photo of the fuel gauge and odometer readings along with photos of the rental upon return. I then found out I would be charged an additional $20 as a convenience fee. This was a little frustrating because I've never used this return process before and wished it had been explained to me.

Rating:

5.0

Except for the alarm system and alarms going off often, I loved it. I'll use this U Haul again.

Rating:

5.0

Couldn't have gone smoother from pickup to dropoff. Good, helpful people.

Rating:

5.0

Aaron Omlid was a very friendly and did a great job.

Rating:

1.0

NO TAIL LIGHTS, FLAT TIRE AND 3 HOUR WAIT TIME FOR ROADSIDE REPAIR

Rating:

5.0

McEwan rd does a great job, other UHauls are good but I always turn here first.

Rating:

5.0

Wait time was minimal, equipment was excellent. Staff was attentive. Caution, if you go on Sunday morning, be the first in line. Otherwise there might be a LONG wait.

Rating:

5.0

Very helpful and friendly service from Cody!

Rating:

5.0

Staff was helpful and friendly. Facilities were well maintained.

Rating:

1.0

The gas tank was almost empty when I picked the truck up. I didn't notice until we had driven it home (3 miles) and loaded it. The low fuel light came on when I started it up. It cost me $95 to fill the tank.

Rating:

5.0

Great staff! I left my wallet and they saved it for me and called me!

Rating:

5.0

Guys were great. Very friendly and helpful. Thomas even remembered my name when I returned the trailer. Excellent service every time.

Rating:

4.0

More than enough furniture pads....but appreciate more than too few. Contents shifted a little bit in transit, but I could have tied things down a bit better. Overall pleased. Although I know it's a third party service, the moving help guys (Komplete Services) were awesome.

Rating:

5.0

Very accommodating to our quick in and out needs

Rating:

2.0

Employees at check in ignored me for approximately ten minutes while I asked for the truck key from them.

Rating:

5.0

Fabulous facility, good people, great service, although your computer system is clunky.

Rating:

5.0

Would definitely recommend to anyone looking for U-Haul services storing or renting a truck/van. 100% the best I have worked with. Had only 1 issue and it was resolved immediately great work staff, caring and considerate. The best I have seen compared to other businesses. Great job team keep up the good work.

Rating:

5.0

Great friendly staff.

Rating:

5.0

They didn't have any moving blankets on site, even though I reserved them a month in advance, plus they forget to actually put the utility dolly I had reserved in my truck before I left, so I had to pick both of those up at another location . . . . but other than that, a top notch place :) I really liked the curbside drop-off when I brought the eqpt back. Super efficient!

Rating:

3.0

Counter clerk was not friendly and doesn't seem to enjoy his job.

Rating:

5.0

Coustomer server was great!! Always trying to accommodate our needs!! Moving is very stressful and we so appreciate all the help!

Rating:

5.0

Friendly, professional service. Thank you!

Rating:

4.0

I received good service here.

Rating:

5.0

I believe the truck had some mechanical issues that were missed. Truck was clean.

Rating:

5.0

I like this location, the staff is friendly and wait times are usually short. It is easy to get in and out of the location. My only complaint is the website, with the primary issue that each order is randomly duplicated in the reservation section making it confusing for the user. But this is NOT a location issue. Great experience overall!!

Rating:

5.0

The entire process was perfect from start to finish. Would highly recommend to anyone.

Rating:

4.0

Dry friendly.

Rating:

1.0

I reserved a truck online, but it wasnt for long enough and I was going 600 miles round trip. Talked to someone very friendly online they helped me out by doing a one way but said I could return it to the same location. it came through as one day. So I called back talked to someone very nice they switched it to 5 days for me added the mileage and was given $500 something. Great! I show up to the location, they tell me that they have conflicting information at the rental is for one day, wait 20 min and they sort it out, it is now $700 dollars little bummed but figured maybe some error happened. The next day I get a call asking where the truck is, I guess it had been changed back to a 1 one day. I asked it i was going to get more charges they said the order just had to be changed the correct day. Was annoyed by this time but figured it was sorted out. On Sunday I got another call expecting it back and they it was ok to bring in monday morning like I originally planned. Went in monday morning dropped off the truck, wanted to make sure that I wasn't going to get extra charges, the guy was very nice said he would make sure before they would double check everything before submitting it. I get an email later saying I was charge an additional 3 days for $162. Went from $500 to $700 to $862.

Rating:

5.0

Clean, well lighted, and fantastically easy access

Rating:

3.0

The help from the staff at the local storage site and dispatch was very good and they did all they could so I could empty the containers. The remote telephone help was lacking in knowledge and follow through on getting the process set up. 3rd party contractors could care less about knowing the process or customer service.

Rating:

3.0

Trucks were overbooked. They gave me someone else's truck, and I felt bad for the guy whose truck I took. The worker disregarded the return location I selected online and I had to return the truck in another town, OR pay an additional $72 to return it nearby,

Rating:

3.0

The location is fine, your online services are garbage

Rating:

4.0

I was double booked on my rental

Rating:

5.0

My favorite UHaul location during my 30 plus years of moving w them

Rating:

5.0

The staff is great to work with.

Rating:

5.0

Helpful and friendly staff all around, great selection.

Rating:

3.0

The truck was fine. The service was less than competent. My credit card was charged improperly and had to call later to correct the mistakes. And while I rented 2 utility dollies, truck had only one in it when I opened it. My advice to U-Haul: pay your employees more, offer decent benefits, and attract more capable people to work in your rental offices. Stop relying on dumb kids who can't get a job anywhere else.

Rating:

3.0

Extreme communication breakdown with the scheduling department. I went directly to the Hillsboro, Or location and spent oven an hour making sure every detail Was planned out. The day before my 9 Uboxes are set to arrive at the location I am moving From ( which is 90 miles from where I am living) I decided to look at my order through the app on my phone because I hadn't received any updates since making the reservation over a week prior, well it's a good thing I checked! My delivery and pick up dates had Completely changed! I had also booked moving help through Uhaul and when I discovered this change I had to contact them directly as I was told that all communication is between myself and moving help (which I was completely unaware of) when I called the Uhaul customer service dept. I was just told yes you have been rescheduled, I said it would have been really great if someone would have informed me of this. They said, you should have received an email and/or a message through the app. Nope, no messages at all!! Luckily my Moving help contractor was Bery accommodating and wonderful to work with! I hired him for the unload at my new location as well…

Rating:

5.0

Excellent facility. Very clean storage. Quick and friendly service

Rating:

5.0

Everything was perfect except no tp in the women's bathroom. Two different days.

Rating:

4.0

Very easy in and out from the lot. Could improve entry & exit signage to make it much more visible for first time visitors. Very friendly staff. Excellent truck return process. Consider putting a garbage can close to truck return. Very satisfied overall!!

Rating:

4.0

Waited on-hold for 45 minutes on two occasions to speak with a customer service rep.

Rating:

3.0

The return location was GREAT!!, very friendly and helpful. The Pickup location, not so much, delivery date was all screwed up and was told it was my fault. I had the computer printout, they said it was also wrong!!

Rating:

1.0

I came into this location with an issue about my storage units. The customer service rep couldn't help me and he asked me to wait for his manager. The manager came up, I explained what was going on. The manager said he was in the middle of an audit and couldn't help me. I asked him when someone could and he said he THOUGHT someone would call me, but if not I needed to follow up and call back. VERY unprofessional to tell a customer that an audit is more important. I will never use UHAUL again for storage or trucks. We had so many issues between the customer service toll free number, booking reservations and such.

Rating:

1.0

The truck was returned with more fuel than when the truck was picked up. But they charged me for 2 gallons of fuel. I have pictures to prove it. Really a scam

Rating:

5.0

Thomas was the gentleman who helped me and he was absolutely outstanding. I had called in my reservation and upon arrival we discovered it had been entered incorrectly. He fixed it and it wasn't easy but he got to the bottom of it and I was deeply appreciative. He's a good man and your lucky to have him there. Constance Kliese

Rating:

5.0

Surprisingly excellent service. The guy helping me at the desk (Eli? Sorry i dont remember) when I came in to check in was awesome- friendly and super helpful. Especially because this was my first time using a storage unit and first time at that facility. He was patient and worked with me even though I went back for help like 3 or 4 times. I would recommend this place. Oh and had some of the best rates I saw in the area

Rating:

4.0

Keep up your excellent servcice!

Rating:

4.0

Truck was clean enough but some debris. Locating truck was a bit tricky but eventually found it. Pick up using the App was okay, not great. Later I wanted to change the drop-off location. No way to do this easily. Phone wait one hour plus. First time I got through the system immediately dropped my call. Second time I was transfered to a non-functioning number. Third time I got to someone, but then couldn't hear them. Fortunately, they had enough information and made the change for me - special thanks to whoever that was! Very poor communications. Hard to deal with U-Haul.

Rating:

5.0

The staff made what seemed an impossible task possible. Thanks to all.

Rating:

5.0

Great customer service!!

Rating:

4.0

They were too busy to do the actual check (back) in while there. I gave them specific instructions about how the fuel guage was NOT as indicated on the contract...and that I had put in just over 1 gallon for my 14 miles driven. They said that would be fine. My receipt showed I was CHARGED to 2 gallons of gas!...not what was agreed to. I rent here 3-4 times a year and they are a good crew. This outcome was disappointing.

Rating:

5.0

When doing mobile pick up, the "review" process before confirming pick up is too long. My recent transaction took 20 minutes to confirm from your call center, unacceptable. My truck was ready to go and I had to sit there waiting for U-haul to call my secondary contact to confirm they were a secondary contact. That person was in a meeting. How is anyone suppose to get any work done with your business model? It defeats the point of doing mobile pick up. I could just walk in and get the truck in a fraction of the time. McEwan location employees are always quick, friendly and super efficient. I rent a truck from this location at least once a week for my business. U-haul has all of my information from my online reservation yet the pick up process gets bogged down by your corporate process. I give that part of the mobile pick up zero stars.

Rating:

5.0

Very nice employees, very clean inside and out, very secure

Rating:

5.0

The gentleman that helped me was very kind, very thorough and very helpful.

Rating:

2.0

The Grace period isn't long enough. Pro rating for time not used should result in a refund.

Rating:

1.0

Rude and racist staff

Rating:

5.0

The guy working in the office was very helpful getting me acquainted with the layout of the buildings and finding my unit.

Rating:

3.0

We waited a long time in the office area of U-Haul before we were helped.

Rating:

5.0

Super helpful and friendly staff.

Rating:

3.0

This is the second storage unit I've rented online w U-Haul. Neither instance led with a map, but the first time (River Road in Eugene) had many maps on the walls. I had to hunt for the maps at Tualatin. More maps please!

Rating:

1.0

Allen knows says he is the grneral manager. Ths is Angela and Jyaida. Not Ronald as your customer name reads. Sad. We will never ise yourcompany again. Terribly disatisfied from pick up, drive in to finish. On hold now...over 30 minutes teying yo return the uhaul. Smh. You make way too much money off the people to treat people like this.

Rating:

5.0

Local, convenient and friendly staff

Rating:

3.0

Guy the checked me in was more concerned with his phone (texting) than checking me in.

Rating:

5.0

The security elements are amazing!

Rating:

5.0

Better facility and 1/4 the cost of our old place

Rating:

5.0

The staff and management have always been very helpful at this facility. Excellent customer service. Very clean facility. They always make helpful suggestions when renting a trailer/truck to make sure you have all the supplies you need. I will recommend to others. Thanks to the staff for their help.

Rating:

5.0

:-)

Rating:

5.0

Having previously used your facilities I didn't need to look any farther when again in need of temporary storage of my belongings. The staff are pleasant as well as helpful thus I'm back at U-HAUL !

Rating:

4.0

Had a very good experience here. Staff are very friendly and helpful. The facility is fantastic! I've used self-storage previously, but this is the nicest facility I've ever seen. The drive-through drop-off area is sheltered and warm, there are plenty of carts and dollies to get items from your vehicle to your storage unit, and the interior is a comfortable temperature, and kept very clean. We considered an upstairs unit, but chose a first floor unit because there is no elevator. This is the only downside of this facility.

Rating:

4.0

Thanks

Rating:

5.0

Because it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!

Rating:

5.0

It was a very easy process.

Rating:

5.0

We are interested in your business services

Rating:

4.0

A good experience for never having rented a storage unit! Thank you!

Rating:

5.0

Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.

Rating:

5.0

Very easy to rent my storage space!

Rating:

5.0

Angelina was very helpful in explaining all of Uhaul's policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

Rating:

5.0

The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

Rating:

2.0

The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

Rating:

5.0

Staff was very helpful, facility is clean.

Rating:

5.0

thanks for help with delivery of my u-boxes

Rating:

5.0

Very good to work with

Rating:

5.0

Gave me the option to accomplish a very difficult task easily. Thanks