Comentarios de los clientes para U-Haul Storage of Hillsboro

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Hillsboro

Clasificación general:

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Cody R.
Clasificación:

They were so helpful when the truck that I reserved didn't come back to the location. Very accommodating and curtuous.

Amber Y.
Clasificación:

El cliente no dejó un comentario.

Jamie M.
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Excellent customer service.

Cristil D.
Clasificación:

El cliente no dejó un comentario.

Patti N. | Overall Experience |
Clasificación:

This storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.

BRANDON MARTIN P.
Clasificación:

El cliente no dejó un comentario.

Matthew B.
Clasificación:

The truck wasn't ready or even set up in the 24/7 system when I arrived. I had to wait for the employees to arrive before I could get the truck I rented. It took almost an hour out of my moving day to do this. It was frustrating.

Ken P.
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El cliente no dejó un comentario.

James P.
Clasificación:

Good customer service staff

Heather H.
Clasificación:

The employees kept calling me during my move to ask when I was returning the truck/trailer even before it was due. I told them the first time it would be back no later than the 5 days I was allowed but since I was driving from az to Oregon I did not have an exact day/time.I asked them to stop calling/harrassing me but they did not.

Carl M.
Clasificación:

Reprimand the jerk clerk who treated me like garbage from start to finish. I have had many experiences with U-Haul and all of them have been very positive until today. The clerk was absolutely terrible, argumentative, unhelpful and frankly unprofessional. His response to every concern I had was that it was not his problem or that I had to get over it. In the past I have rented equipment at the Cornell Rd Hillsboro location often in the past, they even put the trailer hitch on my car and I have done business with many of your other locations a number of times but I will not be returning to Cornell Rd Hillsboro. Thank goodness there's still the Silverton Road location in Salem. Otherwise I would have become a Penske man today.

TOM MICHAEL S.
Clasificación:

U-Haul rep was very knowledgeable, courteous, & quick. Unfortunately, I didn't get her name.

Peter H.
Clasificación:

The Hillsboro location was great. Very helpful and quick getting us checked out and on our way.

Lisa O.
Clasificación:

I originally had drop off location a couple of miles from my location but they changed me to an hour and a half away. they gave me $25 (I haven't seen it yet) for gas in the truck but no compensation for my car that had to go to get me back. Not happy!

PETER C P.
Clasificación:

El cliente no dejó un comentario.

SAMANTHA M.
Clasificación:

I booked a 24 hour 6:45 pm - 6:45 pm. When I picked up the trailer I was told it had to be back by 5pm or id have to rent it for an extra day. Why did you allow me to book a 24 hour. Was this a bait and switch? I had a 7 hour round trip to make meeting an elderly gentleman to buy his motorcycle. I had my day planned to be back by 6. Thankfully the gentleman met me earlier. This however wasn't even the worst part. The lady at the counter was SICK and handling my cards and paperwork. In these times you are allowing your employees to come in OBVIOUSLY sick. Had a cough, sniffles and very obvious was difficult for her to breathe.

DANIELLE YVETTE W.
Clasificación:

El cliente no dejó un comentario.

WILLIAM D W.
Clasificación:

Staff the location. It is not generally available by phone, as the one or two staffers are entirely occupied with store traffic. Similarly, check-out and check-in are slow, due to lack of personnel in busy times. Most of the people I speak with are working long shifts due to this lack. Give your web site a thorough review for usability; I would have done most of my work through UHaul.com, had it been easily navigable. Once I get attention from the store personnel, the experience is excellent: they are friendly, caring even under stress, and competent, even with aged equipment.

MARIO C.
Clasificación:

Nothing the process you guys have is excellent

ROGER A V.
Clasificación:

Very fast checkout process. No change recommended.

JOEY L.
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El cliente no dejó un comentario.

Shellie B.
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El cliente no dejó un comentario.

John D. | Overall Experience |
Clasificación:

This UHAUL storage facility is by far the best I’ve experienced in the Beaverton/Hillsboro area, and I’ve used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I’ll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.

Bruce M.
Clasificación:

El cliente no dejó un comentario.

Cilicia P.
Clasificación:

I reserved a 20' storage unit. I called to verify it. But--when I got there, it was not reserved for me and that size was not available. I m very unhappy about that.

Kate J.
Clasificación:

I did the virtual pick up, took photos as requested and then received a comment back “REMOVE YOUR MASK!!!” - which I felt was a little rude considering it was the first time she was telling me what was wrong with my photo. The employees inside were not helpful and acted like I do this every day. I don't know procedures that's why I was asking questions. This was an awful experience and I'm glad I don't have to do this all the time.

Cody S.
Clasificación:

Put too much gas in. Still had to pay full price. You're welcome

Dan G.
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The vehicle was in perfect condition. We chose to have two dollies and one refrigerator approved hand truck to help with the move. It was well worth the price to be able to move so much in so little a time frame.

kip K.
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El cliente no dejó un comentario.

Jeffrey F.
Clasificación:

No improvement needed

Catherine P.
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El cliente no dejó un comentario.

dale w. | First Impressions |
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The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!

Debra D.
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El cliente no dejó un comentario.

Mehran H.
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El cliente no dejó un comentario.

LORENZO A.
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El cliente no dejó un comentario.

Bradley D.
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El cliente no dejó un comentario.

Clinton T.
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El cliente no dejó un comentario.

Katherine F.
Clasificación:

Have all the equipment in one place

Kevin H.
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El cliente no dejó un comentario.

Katharine R.
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Overall amazing experience however there wasn't much clarification nor conversation when picking up the rental truck. I wasn't advised that nobody would be coming out to inspect the truck or inquire about any issues that we may have noticed.

Kimberly Q.
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El cliente no dejó un comentario.

MATHEW SIECKMAN L.
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El cliente no dejó un comentario.

Kevin J.
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This location is definitely a great example of customer service.

Keri C.
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El cliente no dejó un comentario.

Karthik S.
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El cliente no dejó un comentario.

MICHAEL KENNETH H.
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El cliente no dejó un comentario.

RAUL CHRISTIAN M.
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Excellent, truly excellent customer service!

Eric C.
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El cliente no dejó un comentario.

VALDENE MARIE LE V.
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Process was easy . Employees were friendly and helpful

Kei H.
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its very Convenient. Thx!

Sheila P.
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El cliente no dejó un comentario.

Brandy H. | Overall Experience |
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El cliente no dejó un comentario.

David H.
Clasificación:

Online app check-in is a complete disaster. Multiple times through the process and it would crash and start over. Staff at the location we're extremely helpful in completing the process.

WILLIAM K.
Clasificación:

Went well, thanks

Jocelyn B.
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Easy process! Got what I needed and bright it back with I problems

Jesse H.
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El cliente no dejó un comentario.

Angela N.
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Nice and clean.

ReAnna K.
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El cliente no dejó un comentario.

Ivan V.
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El cliente no dejó un comentario.

Ted S.
Clasificación:

El cliente no dejó un comentario.

BRAD W.
Clasificación:

El cliente no dejó un comentario.

BARRY GENE J.
Clasificación:

El cliente no dejó un comentario.

Kristin F.
Clasificación:

El cliente no dejó un comentario.

KAYLEENA JO B.
Clasificación:

El cliente no dejó un comentario.

Donald H.
Clasificación:

I drive a Honda Civic. I love U-HAUL!

STEVE B.
Clasificación:

Get some service

Rebecca A. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Jenna G.
Clasificación:

El cliente no dejó un comentario.

THOMAS DEE L.
Clasificación:

Customer service reps were knowledgeable, friendly and helpful. We rented a van to move some furniture in town and they made the experience easy and prices were very affordable. We would definitely use them again.

Debora A.
Clasificación:

Great service

JUSTIN LEE H.
Clasificación:

Nothing...excellent job. It made my small move quick and efficient! Thanks.

April K.
Clasificación:

All the many times renting from this location never an issue always great service and trucks however the uhaul rented this go round just needs to retire!

Andrew F.
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El cliente no dejó un comentario.

Arnold S.
Clasificación:

El cliente no dejó un comentario.

Jewel R.
Clasificación:

El cliente no dejó un comentario.

Elizabeth M.
Clasificación:

A hook in the bathroom to hang a purse would be very helpful.

KELLY FRANK C.
Clasificación:

The people at the pickup location, Hillsboro OR were great! The person at the location nearest my home where the order was placed failed.

JOAN LOUISE B.
Clasificación:

Coming from Bend to Portland it would of been nice to have been able to leave the dolly in Bend instead of returning it to Portland

Kenric A.
Clasificación:

Twice in a row at this location the appliance dolly that I ordered was not in the truck. The Android app timed out way too quickly as I was trying to photograph the dash and forced me to re-enter the mileage and fuel measurement. The light for the fuel was intermittent. The overhead lights in both the cab and the back were not turning on when clicking the switch all the way counter-clockwise. The sliding door on the back requires excessive force.

ERIC B C.
Clasificación:

Air conditioner doesn't work good

Tami K. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Kyle W.
Clasificación:

El cliente no dejó un comentario.

Dwayne Z.
Clasificación:

El cliente no dejó un comentario.

Kristopher K.
Clasificación:

Everything was great as always. Thank you!

Andrey T.
Clasificación:

Great customer service!

LEANN MARIE KIMB P.
Clasificación:

El cliente no dejó un comentario.

John T.
Clasificación:

I'd like to talk to someone about my bill. I selected the option at checkout that I dispute the charges. Because I asked for an appliance dolly and was not provided it but was still charged 10$ for it. I had to use the utility dolly instead which I was charged another 7$ for. I want my 10$ back. I dont know why you overlooked my dispute and charged me full price. What's the point of having it if you dont do anything about your mistakes? On a side note the truck when I picked it up was backed into some bushes. So the back could not be inspected. If it could have been, I'd have noticed the back door was wide open. So I had people honking and waving me down trying to tell me it was open until I pulled over and figured it out.

kevin F.
Clasificación:

El cliente no dejó un comentario.

Mithun N.
Clasificación:

The truck was old and 130k miles on it, it was not in great condition as other trucks. There was no rear view cameras so needed another person help all the time to reverse. The brakes were not great and the wipers were not effective in heavy rain. During pick up on refusing the insurance, the agent immediately follows it up “ if there is any damage we will bill the heavy amount to you” it was like an attempt to make me purchase the insurance coverage

Brad W.
Clasificación:

El cliente no dejó un comentario.

Christine M.
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El cliente no dejó un comentario.

Kathryn B.
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El cliente no dejó un comentario.

Debera H.
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El cliente no dejó un comentario.

David L.
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I've had a storage unit here before and really like the location. Everyone who has helped me there has been great. The two young women who helped me check in the equipment were very sweet and friendly.

Rudolph U.
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El cliente no dejó un comentario.

Iryne T.
Clasificación:

El cliente no dejó un comentario.

Nels N.
Clasificación:

Nothing, you're customer service was outstanding, especially since I accidentally left my wallet in my truck after turning in and they sent an employee after hours to provide access and return my wallet! I was very impressed with the 800 line customer service and especially the General Manager of the location returned my vehicle!

Anthony G.
Clasificación:

El cliente no dejó un comentario.

SHELBY SIMONE B.
Clasificación:

El cliente no dejó un comentario.

JACOB P.
Clasificación:

El cliente no dejó un comentario.

MARC JOSON P.
Clasificación:

El cliente no dejó un comentario.

TESHENAH F.
Clasificación:

El cliente no dejó un comentario.

Alejandro V.
Clasificación:

El cliente no dejó un comentario.

heather F.
Clasificación:

Helpful staff

Destiny M.
Clasificación:

El cliente no dejó un comentario.

AMILCAR S.
Clasificación:

El cliente no dejó un comentario.

juli f. | Overall Experience |
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El cliente no dejó un comentario.

Arlene G. | Overall Experience |
Clasificación:

Great customer service at this location, always helpful. Would definitely recommend this facility

JAMES D. | First Impressions |
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El cliente no dejó un comentario.

Ashley D. | Overall Experience |
Clasificación:

Thank you!

Jeffrey B. | First Impressions |
Clasificación:

Jacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.com

CHRIS S. | Overall Experience |
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El cliente no dejó un comentario.

Naomi R. | Overall Experience |
Clasificación:

I chose average instead of excellent due to the wait time in line and on the phone.

Jon M. | Overall Experience |
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El cliente no dejó un comentario.

Ray F. | First Impressions |
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El cliente no dejó un comentario.

Jennifer H. | Online Move In |
Clasificación:

Staff were very friendly and helpful

Bob S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gregory M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Arlene G. | First Impressions |
Clasificación:

We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.

Brandon L. | First Impressions |
Clasificación:

I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.

JUSTIN A. | First Impressions |
Clasificación:

Great service as always!!

Lissa A. | First Impressions |
Clasificación:

Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!

Lourdes O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert R. | Overall Experience |
Clasificación:

The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.

landon M. | First Impressions |
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Very friendly, Jarrod went out his way to help me out.

Sandra L. | Overall Experience |
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no complaints

Anita B. | First Impressions |
Clasificación:

Great customer service! Thanks

Julio M. | Overall Experience |
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Everything was great, very helpful with my concerns. Just a lil pricey was the negative.

Elizabeth D. | Overall Experience |
Clasificación:

The staff was super helpful.

Julie H. | Overall Experience |
Clasificación:

I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.

Robert R. | First Impressions |
Clasificación:

The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.

Michelle B. | Overall Experience |
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Very clean storage and great staff! I will definitely recommend UHaul!

Brian H. | First Impressions |
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Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.

Robert F. | Overall Experience |
Clasificación:

Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 👍

Melissa S. | Overall Experience |
Clasificación:

Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!

Shijil M. | First Impressions |
Clasificación:

Great

Whitney M. | First Impressions |
Clasificación:

The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs

Gavin A. | Overall Experience |
Clasificación:

When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage

Walid O. | First Impressions |
Clasificación:

Great Staff

Amy W. | Overall Experience |
Clasificación:

The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage

DANIEL A. | Overall Experience |
Clasificación:

Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.

Denise B. | First Impressions |
Clasificación:

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!

ROBERTA B. | Overall Experience |
Clasificación:

Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗

Patrick S. | Overall Experience |
Clasificación:

the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!

KIERON H. | Overall Experience |
Clasificación:

Staff are very helpful and helpful

Ryan G. | Overall Experience |
Clasificación:

Parking to get into my storage unit was difficult but otherwise a great facility

mary m. | Overall Experience |
Clasificación:

Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary

William B. | Overall Experience |
Clasificación:

AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU

Rosemary R. | Overall Experience |
Clasificación:

Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.

Julia W. | Overall Experience |
Clasificación:

Staff was great. I will definitely use you again thank you for all your help

Michael B. | Overall Experience |
Clasificación:

Clean area inside and out employee's worked really hard to help me

Sam V. | Overall Experience |
Clasificación:

Stupid mandatory comments required by a bad programmer.

Sam V. | Overall Experience |
Clasificación:

Stupid mandatory comments required by a bad programmer.

Sam V. | Overall Experience |
Clasificación:

Stupid mandatory comments required by a bad programmer.

NANCEY R. | Overall Experience |
Clasificación:

All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2,000 mil

STEPHEN S. | Overall Experience |
Clasificación:

Very pleased.

christine b. | Overall Experience |
Clasificación:

Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don’t have to wait so long in line.

ROBERT R. | Overall Experience |
Clasificación:

Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.

Regena T. | Overall Experience |
Clasificación:

All the staff were knowledgeable, professional, personable and eager to help.

ROBERT R. | Reservation |
Clasificación:

Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.

DOMINICK/DONNA G. | Overall Experience |
Clasificación:

Everything worked out great and people were very helpful.

Toni w. | Overall Experience |
Clasificación:

We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.

MARY D. | Overall Experience |
Clasificación:

Clean and secure you didn’t have a smaller unit are I would still be there. The Public Storage I’m now in seems dirty and is in a bad area.

norma s. | Overall Experience |
Clasificación:

I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.

SALLY S. | Overall Experience |
Clasificación:

Best storage I have had and staff was always very helpful to me.

John D. | Overall Experience |
Clasificación:

Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.

Jennifer H. | Overall Experience |
Clasificación:

Very happy with my experience here. Nice remodel of main office.

VICKIE G. | Overall Experience |
Clasificación:

Prices keep going up with no improvements that were noticeable until this last couple of weeks.

James S. | Overall Experience |
Clasificación:

All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out

joel r. | Overall Experience |
Clasificación:

Fantastic

Jesus E. | Overall Experience |
Clasificación:

No comments

KIM A. | Overall Experience |
Clasificación:

The only issue was parking and driving to our unit. Not much room between the propane tank and the building.

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