Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Still haven’t gotten my refund. Terrible customer service & took forever to get the wrong equipment
Obed Sanchez
Rating:
1.0
Associate Malik W could care less I was stranded for 3 hours on the side of the road and only cared about closing the store instead of apologizing for renting me an unreliable van that ended up needing a new alternator. Had I not been able to get back to u-haul before 7 pm (I limped the old van in at 6:56) I would not have been able to get a replacement van and continue my move. A company that excels in customer service would apologize for the inconvenience and wait until I could get back to give me the keys for the replacement. Not have the mindset to lock the door at 7 and it’s my tough luck I was rented an unreliable van.
Christina Kosmas
Rating:
4.0
Customer did not leave a comment.
Jared Johnson
Rating:
5.0
Customer did not leave a comment.
laurie pittmon
Rating:
3.0
Needing to checkout using the app was quite tedious and cumbersome. The pics I took kept getting deleted before I could take all of the pictures in a particular step if the app reloaded, so annoying and unnecessary. Checkout took over 15 minutes. Another customer parked ahead of me was also quite frustrated. The cab also smelled like cigarette smoke. Definitely moving on the cheap with no frills!
Kristopher Fecteau
Rating:
3.0
Customer did not leave a comment.
Veronica Alvarado
Rating:
4.0
HAVE A CHAT WITH THE ROSEBURG OREGON ABOUT CUSTOMER SERVICE THEY WAY THEY TREAT CUSTOMERS. LISTENING TO THEM BECAUSE THEY ARE THE ONES WHO KNOWS WHAT THEY CAN DO. WE TOLD THEM IT WOULD BE MONDAY WHEN WE COULD RETURN IT. NOPE THEY WOULDN'T LISTEN TO US AT ALL. THEY COST ME MONEY. I'M SO DONE WITH U HAUL AT THIS POINT AND TIME.
Kimberly Brown
Rating:
4.0
Customer did not leave a comment.
William Batson
Rating:
1.0
Customer did not leave a comment.
melesew bizuneh
Rating:
5.0
Customer did not leave a comment.
DENNIS LEON KING
Rating:
5.0
Customer service was great! Everything was good
Giomar Ambriz
Rating:
4.0
Customer did not leave a comment.
Jeffrey Berry
Rating:
2.0
I reserved a 5x8 trailer on 01MARCH2024 with a pickup date of 17MARCH. On 16MARCH a UHAUL rep called me and said that my trailer wasn't available and the closest trailer available 1.5 hours away or not available until later in the day which would not have worked for me. Luckily, the UHAUL rep found a larger trailer as a replacement for the same cost, however this type of problem has happened multiple times with UHAUL. I dislike UHAULs reservation process, it does not provide me with confidence that my reservation will be fulfilled. You need to improve this process, I dislike renting from you. Note: This comment applies to all UHAUL locations--not this particular one in Hillsboro--since this issue has occurred at different UHAUL facilities in California.
Ron Petty
Rating:
4.0
Customer did not leave a comment.
Michael Cruz
Rating:
5.0
Customer did not leave a comment.
Pauline Roundy
Rating:
5.0
Customer did not leave a comment.
Tyler Sydenstricker
Rating:
2.0
Trailer was dirty and covered in small rocks. Also the straps weren't maintained and extremely hard to use. The axle chains on the trailer were way too short to be useful and the employee who hooked it up to my truck put the safety chains on wrong and had them both going to the same eyelet on the hitch.
Jeremy Edwards
Rating:
5.0
wonderful customer service. Very friendly!!! Thank you
ANTENEH WOTICHA
Rating:
5.0
Customer did not leave a comment.
Christopher Green
Rating:
3.0
Customer did not leave a comment.
DAVID ALBALOS
Rating:
5.0
Not much to improve!!!!
Carlos Vera
Rating:
5.0
Customer did not leave a comment.
Isaac lyro
Rating:
5.0
Received messages about other customers waiting for my rental after I had already returned my rental.
You should check in more accurately, but even more, you shouldn't make customers feel bad that they may have hurt someone else.
Andrew Pino
Rating:
5.0
Customer did not leave a comment.
Larry Mccrea
Rating:
5.0
Staff was very helpful. I returned after loading the car to make sure the straps and chains were applied properly and the staff demonstrated the proper methods to use.
Samuel Schellenger
Rating:
5.0
Again, quick and easy
Jeffery Reynolds
Rating:
5.0
Very easy pick up and return by a very friendly, intelligent, efficient staff member.
Denna Lewis
Rating:
5.0
The trailer was rusty, paint faded, the handle was missing making it difficult to open and close the rolling door.
The kicker was that the door was left open, it was raining so the inside of the trailer was wet, it was full of leaves from the tree behind it. And it still had straw/hay from the last customer.
First thing I had to do was sweep out the trailer, and brush the excess water out.
I've usually had great experiences, the staff at this location are helpful and professional. But the state of this trailer was disappointing
Ben Reddaway
Rating:
5.0
Customer did not leave a comment.
Doug Stanley
Rating:
5.0
App not user friendly.
Walter Dailey
Rating:
5.0
Super Crew
The vehicle has an issue with the power train - I think the butterfly bearing on the shaft is worn
It basically thumps when going from reverse to drive.......:-(
Otherwise it's a good van - we'll it's a Ford! :-)
Alex Schiener
Rating:
5.0
Customer did not leave a comment.
Tracey Clark
|
First Impressions
Rating:
5.0
Malik and James were great help.
Jefferson Brown
Rating:
5.0
The guy who did my check in was very nice. The other guy that worked there, John was rude. We had to drive back to U-Haul to get the dolly we rented, it wasn’t in the truck. When we had come back he was very unpleasant. Besides that check in and returning the truck was very easy on the app!
Amy Carey
Rating:
5.0
Malik W is awesome! The best customer service I have ever had. God bless you. Today. Tomorrow and forever. My family feels so good after this rental. Love y'all.
CHRISTOPHER WARREN JIMENEZ
Rating:
4.0
Did a great job
Carla Schoppelrey
Rating:
2.0
I have a current dispute as agents did not properly check in my equipment and I was overcharged $70.
Nancy Moore
Rating:
5.0
Customer did not leave a comment.
Terry Davis
Rating:
3.0
i have been transferred to different locations at the last moment 3 times. It was lot of hassle and tension. Also my trailer lost the indicator lights while i was driving in the highway and it was dark. this time it was really bad experience with u-haul. The person who did install the trailer was a new guy and probably he didnt do it correctly
ARJUN ROY CHAUDHURI
Rating:
5.0
Customer did not leave a comment.
Steven Romero
Rating:
2.0
Were told over phone that 2 10x20 climate controlled units were reserved for us. Confirmed 2 days prior to arriving with 2 26 foot UHaul trucks from Bend OR - 4 hours away over snowy mountain pass. Learned only. 10x20 and a 10x15 in outside units were reserved - not climate controlled. Ended up renting 3 units to accommodate our belongings. Getting through paperwork took almost 1 1/2 hours. Everyone friendly but seemed chaotic. Then found the two 10 x 15 units were filthy - not cleaned at all. One even had dead mouse in corner. Spoke to a manger before we left regarding my concerns.
Daelene Schwartz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jeff gordon
Rating:
5.0
Customer did not leave a comment.
Jim Savino
Rating:
5.0
Customer did not leave a comment.
Michael Richter
Rating:
3.0
Customer did not leave a comment.
Amos Bechtel
Rating:
5.0
Staff was very friendly and helpful.
It would be nice to be able to get a reduced rental rate when I'm returning the trailer to the point of origin rather than have to pay the same one way rate. Just a thoughtj.
Jerry Green
Rating:
1.0
Started with zero parking options. I found the trailer we were likely going to be assigned and backed my truck in front of it. I was by myself and went into office where I found an extremely slow line with about six people in front of me. I had a reservation for 9am and didn't get assistance until nearly 930am. I was next up and a staff person who turned out to be the manager came in asking who owned a black GMC. I acknowledged that I did and he said I had to move. I let him know that was the trailer I had reserved but he made me move anyway. I asked if I was going to lose my spot in line. The people in line with me said no. I moved my vehicle and went back to office. They assigned my trailer and yes, same one I had been parked in front of. Just ridiculous. Not to mention the trailer had clear evidence of previous use. There was construction debris pieces still in the trailer with nails/screws in some of the pieces. Don't worry, we cleaned it all out completely before we returned it. Clearly staff isn't checking the returned equipment before renting it out again. Lucky that the equipment we were hauling didn't end up with punctures in the tires. Looks like the manager needs to worry less about parking and more about his staff doing their job adequately. We'll be using a different location next time for sure.
Melissa Williams
Rating:
2.0
Had a poor experience returning the equipment. The associate was just checking in equipment of folks way after me and was busy chatting. Even when I asked cordially he wanted to argue.
Mahesh Subramanium
Rating:
5.0
Customer did not leave a comment.
RACHEL CROPPER
Rating:
5.0
Customer did not leave a comment.
Steven Livermore
Rating:
3.0
Price quote incorrect. Mechanic rude
Ciera Shempert
Rating:
5.0
Picked up truck on time returned truck and all worked very good.
stone rose
Rating:
5.0
Service was great. Customer service was efficient and friendly.
Jim Savino
Rating:
5.0
The people at the Uhaul already had a long line at 9 AM when they opened, but they were able to get people through the line very efficiently!
Sam Hunter
Rating:
4.0
The equipment that I rented (enclosed trailer) leaked really bad. During the return I mentioned it to the associate. He was very helpful he explained if we needed to claim any damage that he would help us. Equipment was clean, and they were very helpful and efficient.
Daniel Vice
Rating:
5.0
Thank you Uhaul
Alex Schiener
Rating:
5.0
The best people ever. Thank you
David Alm
Rating:
2.0
Upon arrival, the employee that greeted us was very rude. We used a ride share service to get to the location and the employee that greeted us yell at us to park our car in a parking spot. We were not the ones driving and were simply being dropped off. He then got into a tiff with the other employee when they told him to calm down.
Caylea Alvarez
Rating:
5.0
Customer did not leave a comment.
Patricia Bow
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam Reynolds
Rating:
4.0
Customer did not leave a comment.
Tracy Tuntland
Rating:
5.0
Customer did not leave a comment.
Teresa Wolf
Rating:
5.0
I have no suggestions to improve on the Excellence I experienced today.
Donald Hengel
Rating:
5.0
Everything was great except the app. It does not have the same functionality as going through the website
Kyle Beddingfield
Rating:
5.0
Customer did not leave a comment.
Bridget McCormack
Rating:
5.0
He helped me unloading my car very helpful,
David Hemmingsen
Rating:
5.0
Jonathan gives us exceptional customer service. Congratulations
Jorge Castillo
Rating:
5.0
Customer did not leave a comment.
Holly Nikirk
Rating:
5.0
Customer did not leave a comment.
Dave Schuetze
Rating:
5.0
Customer did not leave a comment.
OSCAR AGUILERA
Rating:
2.0
It was painfully obvious that the employee did not care about customer service, after finishing all the paperwork the lady behind the counter just gave us the keys and said “it’s parked out in the parking lot” and just pointed. Is it really that much of an inconvenience to just walk out from behind the counter and show us where it was parked? I guess so.
Carlos Bolton
Rating:
5.0
great service, Thank's
Joel Rodriguez-Ramirez
Rating:
5.0
Customer did not leave a comment.
DOMINIC CANFIELD
Rating:
5.0
Customer did not leave a comment.
leanne wagener
Rating:
5.0
Customer did not leave a comment.
Dawn Whitish
Rating:
1.0
Get rid of the manager.
Steve Bregman
Rating:
5.0
Customer did not leave a comment.
Nicole Klemstein
Rating:
4.0
Customer did not leave a comment.
Christopher Vaughan
Rating:
5.0
Customer did not leave a comment.
Rebecca Zuniga
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kip steele
Rating:
5.0
Customer did not leave a comment.
Alberto Rodriguez
Rating:
5.0
Customer did not leave a comment.
KHALIL ISSAYEV
Rating:
4.0
Customer did not leave a comment.
valerie cooke
Rating:
3.0
The equipment needs regular inspection and service!!
Chris Bussard
Rating:
5.0
It was pouring rain but the staff was still friendly and helpful with everything. They all need raises for staying awesome while working in weather like that!
Meghan Agee
Rating:
5.0
Customer did not leave a comment.
Robert Arnold
Rating:
5.0
Absolutely NOTHING! The service was incredible. The employees at Uhaul put mine & my family’s safety first during a huge storm! I have an ALWAYS will continue to TRUST Uhaul!!!!
Katie Cobb
Rating:
5.0
Customer did not leave a comment.
Eleanor Harvey
Rating:
4.0
Customer did not leave a comment.
Shamik Basu
Rating:
5.0
Have rented from this location multiple times, 5 stars every time! Employees are polite and professional, vehicles are clean and in good condition, and pick-up/drop-off has been smooth every time. This store gets an A+ from me.
Adam Knowlson
Rating:
2.0
I returned the vehicle with more gas that I got it and I was charged 2 gals when I returned the vehicle.
Bruno Domingues
Rating:
5.0
Customer did not leave a comment.
Paul cuff
Rating:
5.0
I use this location regularly and have never experienced an issue, great staff and well run operation
Nicholas Bekken
Rating:
5.0
Customer did not leave a comment.
Perry Shindruk
Rating:
4.0
I appreciated the swift installation.
Terry DeJongh
Rating:
4.0
Make sure that the truck battery/truck is not dead
squire Silliman
Rating:
5.0
Customer did not leave a comment.
Alberto Rodriguez
Rating:
4.0
Better communication with the customers regarding the install and any deliveries related to it.
They had to order a wiring kit but did not know if it would arrive before the day of install. Tried calling multiple times the night before to find out but no one ever answered the phone. It would have been fine if it had to be rescheduled just helpful to have the info.
The GM, Jonathon, was there the morning I arrived and the wiring kit had arrived so he installed everything himself and apologized for no one getting back to me. But the install went well and he made sure it all worked out in the end and made things right.
Thanks very much.
Brian Jones
Rating:
5.0
Customer did not leave a comment.
PATRICIO MALDONADO
Rating:
3.0
This facility would not honor the national promotion of first month free storage. I called the National U-Haul number and they redirected us to another location.
sharon dolph
Rating:
5.0
Customer did not leave a comment.
Danny Adams
Rating:
5.0
Prompt and attentive
AASIM IKRAMULLAH
Rating:
5.0
Shea was amazing. Very helpful and knows his products!
Troy Stock
Rating:
4.0
A little more time to review the equipment before leaving. Jammed parking lot made me feel rushed out.
Mason Love
Rating:
5.0
Customer did not leave a comment.
Jordan Stephen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alvin Lawton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK MCGRATH
|
Overall Experience
Rating:
2.0
Unable to access the unit. Multiple times I arrived to find U-Haul trucks parked in front of unit blocking the unit door. Waste of my time and money
Gavin Leedy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID PALMER
|
Overall Experience
Rating:
4.0
The latch on our unit was hard to slide back and forth. I had requested that it be oiled but it was not. I oiled it the last day before moving out. Everything else was fine. The one time I went into the office I had to wait a long time. Could use more help behind the counter. Everything else was fine.
Dave Paldino
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terri Nichols
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID PALMER
|
First Impressions
Rating:
3.0
Could use more counter help. Had trouble calling on the phone the first time I tried to contact you from the road however I believe I was talking with someone not located at your facility. The second time I called the 800 number things went well. You could use more help on your counter for customers checking in and out. The unit was clean and easy to access. I did ask someone to see if they could grease the latch on the storage unit as it is hard to open. This had not been done yet. Storage unit 1113.
Dave Paldino
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marither Jastillana
|
Overall Experience
Rating:
1.0
The staff was so unprofessional. I would be embarrassed to have them working for me when. You are? Told to sit down. And you ask did you tell him I'm here in the responses? You want me to go on the bask through with them? Yes. Cannot believe they drink people like that. The only reason I did not walk out is? It. Was a domestic violence? Situation and we needed a storage unit after being lied to and told they were under renovation and didn't have 112 hours later. They did if you want to hear more give me a call. 5 0 3 8 8 4 6 8 6 9. I will never ever. Written you Hall again.
MARY GUNDRUM
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Wesly LONG
|
Overall Experience
Rating:
5.0
There was an alarm that went off everytime we opened our unit; this was my only complaint as it was brought to the office's attention and never addressed.
merle redwing
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn malama
|
Overall Experience
Rating:
5.0
Very helpful staff
John Albright
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KAPARAH SIMMONS
|
First Impressions
Rating:
5.0
Such a great experience. Knowledgeable and helpful staff.
kaparah simmons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jani Carmichael
|
Overall Experience
Rating:
5.0
Helpful and friendly staff.
Gabriel Jones
|
Overall Experience
Rating:
5.0
Jacob was super helpful and understanding! He explained rules and guidelines and expectations. I appreciate his time and customer service! Will be back!
MILDRED RENDEROS RUIZ
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Heather Reineccius
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHELLE GARIBAY PEDRAZA
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sara Raetz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Chalmers
|
First Impressions
Rating:
1.0
I had a very poor move out experience at this facility. First, I was notified 30 minutes prior to renting a truck at this facility that it would not be available. I had to drive 7 miles in the opposite direction to pick up the truck and then return to this facility to clean out my storage unit. This costed me time and money because of the extra mileage. Second, when I arrived at the facility, there were to trailers blocking access to my unit. When I asked an employee if he could help me move them, he refused at first. I explained that my truck would be blocking the alley and it would be very difficult to move large items out of the unit with those trailers in front. He then asked ME if I would be comfortable lifting and moving them. I told him I could attempt that if he was okay with the liability of me getting injured in the process. He finally agreed to walk out with a tool to move one trailer out of my way. Finally, and most importantly, we discovered our unit had been infested by rats. Some items shredded to pieces and feces and urine everywhere. We will have to have some pieces of furniture cleaned professionally due to health and safety concerns. We are planning a move to Colorado this summer and have decided that Uhaul is no longer a company we want to do business with due to repeating issues. I am hoping that you will take this review seriously and address the staff and cleanliness issues. Please know that your unit has costed us hundreds of dollars in damages.
Andrew DeWolf
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kirra Krussman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAUL MARQUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAUL TUTTLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan Stephen
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tara smallwood
|
First Impressions
Rating:
5.0
The owner and man who helped me was very nice and accommodating. He even backed my trailer and truck up for me.
Andrea Bekken
|
First Impressions
Rating:
3.0
Storage unit door is broken
RONALD DI SANDRO
|
First Impressions
Rating:
5.0
Shay was so helpful and went above and beyond for us. We will use again .
SPENCER GRIFFITH
|
Overall Experience
Rating:
5.0
I intended for my rental to be for a fewmonths but ended up being 9 years! L
JOELLEN JENSEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Brown
|
First Impressions
Rating:
2.0
It was inconvenient to have trailers parked in front of my unit. Most of the time.
Angela austin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Ware
|
First Impressions
Rating:
5.0
The location the access the size is just absolutely incredible makes such a difficult thing like moving easier.
Christina Sanchez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANNA HELMER
|
Overall Experience
Rating:
5.0
Shay at the Hillsboro Uhaul was extremely helpful. Went above and beyond for us and made the move very easy. We will be using this facility again.
SPENCER GRIFFITH
|
First Impressions
Rating:
5.0
Clean and easy to get set up.
MARK MCGRATH
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Maria Jimenez
|
First Impressions
Rating:
4.0
The monthly fee is just too high
MICHAEL ALLEN QUEBBEMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
savanah schutz
|
First Impressions
Rating:
3.0
We reserved a big truck for the same place as our unit, when we moved out, we had to drive 45 min away to pick up a truck, because at this facility they only had big trucks for in town, we needed one way. We did get $50 off. And was told I would get some money back when we moved out, then was told no Uhaul don't give money back, I would have waited for the end of the month, I feel I have been on time with auto pay, and now Uhaul gets money for me moving out... I don't think that is right
Lori Perry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
melissa McGauvran
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gerald peacock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERRIE MILES
|
First Impressions
Rating:
4.0
It is not right that funds are not returned to the customer if they empty the unit before the next payment is due. Had the unit for over 5 years and emptied 10 days before next payment was due and should have received back funds for unused days.
tina snead
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Westover
|
First Impressions
Rating:
5.0
Staff was awesome, place was clean, and both renting a storage unit and returning our truck was painless.
THOMAS CHRISTOPH ANK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Homero Contreras
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Burnor
|
Overall Experience
Rating:
5.0
Great, Helpful staff! Will highly recommend it.
Do not go anywhere else for this kind of service, before you check these guys!
AMAZING!
Milan Rukavina
|
Overall Experience
Rating:
5.0
Did not answer #3 & 5 because they did not apply.. Okay, so forces to answer even if I did not use the service.
Survey is badly flawed.
John Cage
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MATTHEW WENGER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha Keanaaina
|
First Impressions
Rating:
5.0
Nice friendly staff, professional and knowledgeable.
Milan Rukavina
|
First Impressions
Rating:
5.0
The manager Jenny at the Hillsboro location is above and beyond absolutely amazing! She always took the time to talk with me work with me and make sure that my experience was great I work for a very big customer service company and people like her are an asset to any business she is amazing and deserves kudos for it
NATALYA CHRISTOPHER
|
Overall Experience
Rating:
3.0
The only problem is that they waited two days to check in the uhaul. We left the uhaul with them the day we moved into storage.They charged 68 dollars. I believe this was an error on their part. Everything else was fine.
Christopher Michaels
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven Peldyak
|
First Impressions
Rating:
5.0
Jenni and her team give excellent customer service! Both my wife and I have been in there several times over last two months preparing for selling a house and an out of state move. We've bought moving supplies, rented a storage unit, rented trucks on different occasions and have used the UBOX service as well.They are a extremely busy location and often have a line of customers. They always greet each person and make sure to let you know they see you and will be with you shortly.
Jenni is an asset to your company and manages her store and trains her employees well.
Dan Wilcox
Daniel Wilcox
|
Overall Experience
Rating:
5.0
Always such a fantastical crew. Love going in here.
Sara Raetz
|
Overall Experience
Rating:
5.0
Above and Beyond. Love the crew.
Sara Raetz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRANDON VILLADA MILLAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
melissa McGauvran
|
First Impressions
Rating:
5.0
Fantastic job both in Texas where I started and Hillsboro Oregon where I landed. Big appreciation for it…moving is hard and having something be easy is huge.
JOSEPH PRATT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Russell
|
Online Move In
Rating:
2.0
Upon arrival I was told the storage unit I had reserved wasn't available. I was offered a size larger, however told I'd have to pay the difference. This was the third issue I had with U-Haul while moving this weekend. Eventually the staff ended up giving two months free instead of the 1 month free I received with my truck to help make up the difference. However, we waited over an hour while they were trying to figure out what was available. I ended up in a 10x10x6, which was more expensive and smaller than the 10x8x9 I had reserved. I wouldn't recommend U-Haul in the future.
tony judson
|
First Impressions
Rating:
3.0
If I had to pay for the month then it would be a lower rating. Nobody answers the phones and the poor staff are always trying to run around to try to keep up with whatever is happening. Consider better pay / incentives to hopefully have better staff morale and better work ethic. I loathe anytime I have to use uhaul because the staff are never on the same page between days or locations. I don't understand why I couldn't finish my rental online or over the phone even though my unit was empty and I had taken the lock.
Max Porush
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ISRAEL ECHEVARRIA CAZARES
|
First Impressions
Rating:
4.0
When opened storage unit found to large puddles on my car hints also 3 different occasions 2 of which we were unable to get to storage unit due to returns parked 5 feet apart the opening was smaller than our vehicle and Sunday I had to guid driver through space that was when I left
Mmeighan Hastings
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrienne Strubb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cameron Cox
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marshall Pryor
|
Overall Experience
Rating:
1.0
Too expensive! Period.
ROSEANNE LASATER
|
Overall Experience
Rating:
1.0
Still waiting for Uhaul support regarding a claim for having to transfer trucks by myself as well as reimbursement for hotel due to broken down truck.
Cheryl Burnor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathryn malama
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cameron Cox
|
Overall Experience
Rating:
4.0
It was a great facility and made a difference that the staff was so nice - even the “New kid “ Casey.
The place was just far to conJested with numerous other rental equipment- trucks, trailers, containers. We moved out in spite of planning to stay on a few more months. Too crazy- busy there even though great staff willing to move things around - too hot to stand and wait!
teresa kohl
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
douglas wynn
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kauser Poonawala
|
Overall Experience
Rating:
4.0
Only thing stopping this facility from being better is a few extra employees on a shift. Maybe someone that only deals with customers at the desk.
Cameron Cox
|
First Impressions
Rating:
5.0
Great Job! Stephen and his team were excellent to work with. Simple, Smooth and Special-made it quick easy and I will recommend to everyone!
Robb Moore
|
First Impressions
Rating:
5.0
Very helpful staff, clean facility, easy transactions
Paul Mendoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitchell Voth
|
Overall Experience
Rating:
2.0
The person at the desk did not tell me how to use the alarm system, so it set off. Then when I went back to the office to ask about it, she didn’t seem to have any concern that one went off, which seems like the whole reason for the alarms. I also was not told during my reservation that I had an odd shaped unit, I did not find out until I arrived and was handed a map.
Elizabeth Solheim
|
First Impressions
Rating:
5.0
Staff was helpful and friendly. The storage unit was easily accessible and clean
Adrienne Strubb
|
First Impressions
Rating:
5.0
There wasn't a light in the 10×10 storage unit :(
Cynthia Aguilar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitchell Voth
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jean Bryant
|
Overall Experience
Rating:
4.0
Even though I had problems with some things she was very patient and helpful. I am very impressed as to how I was treated. She explained to me why I was charged and was patient until it clicked into my head so thank you for all your help I look forward to seeing you in the coming days as I have a storage unit to work on.
This is my first storage unit experience. My only real problem was at checkout. The only person working was out doing something with propane. There should be a number to call or a sign or something to contact whoever is working. I waited over 10 minutes, 4 other customers showed up behind me, one of them left. It took less than a minute for my checkout. If you created an easy checkout online or something that would be good.
ken boltz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiffany schwander
|
First Impressions
Rating:
5.0
Honestly? Staff is super nice and helpful!
Lissa Avitia
|
Overall Experience
Rating:
5.0
Hands down this was the best storage unit place we have ever used. I will be returning when I need a uhaul or storage
Camille Edsall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Davids
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Camille Edsall
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kristal Hayes
|
Overall Experience
Rating:
5.0
This storage facility is easily accessible and conveniently situated for quick loading and unloading.
I Love the keyless security check in and check out.
The Attendants where all pleasant to speak with, helpful and knowledgeable.
Patti Neizman
|
Overall Experience
Rating:
5.0
This UHAUL storage facility is by far the best I’ve experienced in the Beaverton/Hillsboro area, and I’ve used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I’ll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.
JOHN DREWERY
|
Overall Experience
Rating:
5.0
The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!
dale waters
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandy Hamilton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Anglen
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tami Krakora
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
juli faulkner
|
Overall Experience
Rating:
5.0
Great customer service at this location, always helpful. Would definitely recommend this facility
Arlene Greer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES DAY
|
First Impressions
Rating:
5.0
Thank you!
Ashley Dyer
|
Overall Experience
Rating:
5.0
Jacob from Uhaul located deveral 10x10 outside axcess units @ your location
Jared - welcomed me and secured a unit
Our standing support by everone
Cheers
Jeffrey Baxter
Onegoodcarpenter.com
Jeffrey Baxter
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHRIS STIPE
|
Overall Experience
Rating:
3.0
I chose average instead of excellent due to the wait time in line and on the phone.
Naomi Rook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jon Mize
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray Farmer
|
First Impressions
Rating:
5.0
Staff were very friendly and helpful
Jennifer Haybittle
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Bob Setzer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Moore
|
First Impressions
Rating:
5.0
We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.
Arlene Greer
|
First Impressions
Rating:
5.0
I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.
Brandon Larson
|
First Impressions
Rating:
5.0
Great service as always!!
JUSTIN ABE
|
First Impressions
Rating:
5.0
Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice.
Everyone was awesome! THANK YOU GUYS!
Lissa Avitia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lourdes Oliveira
|
Overall Experience
Rating:
5.0
The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.
Robert Rainey
|
Overall Experience
Rating:
4.0
Very friendly, Jarrod went out his way to help me out.
landon McGill
|
First Impressions
Rating:
5.0
no complaints
Sandra Luzader
|
Overall Experience
Rating:
5.0
Great customer service! Thanks
Anita Bushnell
|
First Impressions
Rating:
4.0
Everything was great, very helpful with my concerns. Just a lil pricey was the negative.
Julio Miranda
|
Overall Experience
Rating:
5.0
The staff was super helpful.
Elizabeth Dunn
|
Overall Experience
Rating:
5.0
I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.
Julie Hebert
|
Overall Experience
Rating:
5.0
The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.
Robert Rainey
|
First Impressions
Rating:
5.0
Very clean storage and great staff! I will definitely recommend UHaul!
Michelle Baker
|
Overall Experience
Rating:
4.0
Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.
Brian Hix
|
First Impressions
Rating:
5.0
Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 👍
Robert Fuller
|
Overall Experience
Rating:
5.0
Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!
Melissa Sevenau
|
Overall Experience
Rating:
5.0
Great
Shijil Manikkoth Kumman
|
First Impressions
Rating:
5.0
The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs
Whitney Mason
|
First Impressions
Rating:
1.0
When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage
Gavin Atkins
|
Overall Experience
Rating:
5.0
Great Staff
Walid Obeidalla
|
First Impressions
Rating:
5.0
The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁
very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage
Amy Walker
|
Overall Experience
Rating:
5.0
Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.
DANIEL ALSUP
|
Overall Experience
Rating:
4.0
The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!
Denise Brooks
|
First Impressions
Rating:
5.0
Thank you for all that you and your staff did to help
Me
I stored my belongings for 14 years
🤗
ROBERTA BRAVAL
|
Overall Experience
Rating:
5.0
the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!
Patrick Snow
|
Overall Experience
Rating:
5.0
Staff are very helpful and helpful
KIERON HAUGH
|
Overall Experience
Rating:
4.0
Parking to get into my storage unit was difficult but otherwise a great facility
Ryan Garcia
|
Overall Experience
Rating:
5.0
Thanks for making my move a good experience.
You really made my day when you told me I would get
storage for the first 30 days for free.
Thanks to a good GM and nice crew.
Mary
mary mccargar
|
Overall Experience
Rating:
5.0
AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's.
From start to finish. Including the smiles THANKYOU
William Butler
|
Overall Experience
Rating:
5.0
Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.
Rosemary Rehfeldt
|
Overall Experience
Rating:
5.0
Staff was great. I will definitely use you again thank you for all your help
Julia Welborn
|
Overall Experience
Rating:
5.0
Clean area inside and out employee's worked really hard to help me
Michael Bray
|
Overall Experience
Rating:
5.0
Stupid mandatory comments required by a bad programmer.
Sam Vause
|
Overall Experience
Rating:
5.0
Stupid mandatory comments required by a bad programmer.
Sam Vause
|
Overall Experience
Rating:
5.0
Stupid mandatory comments required by a bad programmer.
Sam Vause
|
Overall Experience
Rating:
5.0
All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2,000 mil
NANCEY ROBERTSON
|
Overall Experience
Rating:
4.0
Very pleased.
STEPHEN SANDERS
|
Overall Experience
Rating:
4.0
Tyler was nice and super helpful. Great job!
This UHaul is pretty busy...may need more help so people don’t have to wait so long in line.
christine begg
|
Overall Experience
Rating:
4.0
Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.
ROBERT REED
|
Overall Experience
Rating:
5.0
All the staff were knowledgeable, professional, personable and eager to help.
Regena Tuosto
|
Overall Experience
Rating:
2.0
Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.
ROBERT REED
|
Reservation
Rating:
5.0
Everything worked out great and people were very helpful.
DOMINICK/DONNA GIORGIANNI
|
Overall Experience
Rating:
5.0
We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.
Toni woods
|
Overall Experience
Rating:
5.0
Clean and secure you didn’t have a smaller unit are I would still be there. The Public Storage I’m now in seems dirty and is in a bad area.
MARY DOTSON
|
Overall Experience
Rating:
4.0
I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.
norma sherratt
|
Overall Experience
Rating:
5.0
Best storage I have had and staff was always very helpful to me.
SALLY SHEEKS
|
Overall Experience
Rating:
5.0
Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.
JOHN DREWERY
|
Overall Experience
Rating:
5.0
Very happy with my experience here. Nice remodel of main office.
Jennifer Holter
|
Overall Experience
Rating:
4.0
Prices keep going up with no improvements that were noticeable until this last couple of weeks.
VICKIE GRAY
|
Overall Experience
Rating:
3.0
All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out
James Stecher
|
Overall Experience
Rating:
5.0
Fantastic
joel romine
|
Overall Experience
Rating:
3.0
No comments
Jesus Estrada
|
Overall Experience
Rating:
5.0
The only issue was parking and driving to our unit. Not much room between the propane tank and the building.