Customer Reviews for U-Haul Storage of Hillsboro

9,319 reviews

2380 NE Cornell Rd   Hillsboro, OR 97123
(By The Hillsboro Airport, Next door to Kaady Car Wash)

(503) 640-4666

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 640-4666

2380 NE Cornell Rd
Hillsboro, OR 97123
(By The Hillsboro Airport, Next door to Kaady Car Wash)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Still haven’t gotten my refund. Terrible customer service & took forever to get the wrong equipment

Obed Sanchez 
Rating:
1.0

Associate Malik W could care less I was stranded for 3 hours on the side of the road and only cared about closing the store instead of apologizing for renting me an unreliable van that ended up needing a new alternator. Had I not been able to get back to u-haul before 7 pm (I limped the old van in at 6:56) I would not have been able to get a replacement van and continue my move. A company that excels in customer service would apologize for the inconvenience and wait until I could get back to give me the keys for the replacement. Not have the mindset to lock the door at 7 and it’s my tough luck I was rented an unreliable van.

Christina Kosmas 
Rating:
4.0

Customer did not leave a comment.

Jared Johnson 
Rating:
5.0

Customer did not leave a comment.

laurie pittmon 
Rating:
3.0

Needing to checkout using the app was quite tedious and cumbersome. The pics I took kept getting deleted before I could take all of the pictures in a particular step if the app reloaded, so annoying and unnecessary. Checkout took over 15 minutes. Another customer parked ahead of me was also quite frustrated. The cab also smelled like cigarette smoke. Definitely moving on the cheap with no frills!

Kristopher Fecteau 
Rating:
3.0

Customer did not leave a comment.

Veronica Alvarado 
Rating:
4.0

HAVE A CHAT WITH THE ROSEBURG OREGON ABOUT CUSTOMER SERVICE THEY WAY THEY TREAT CUSTOMERS. LISTENING TO THEM BECAUSE THEY ARE THE ONES WHO KNOWS WHAT THEY CAN DO. WE TOLD THEM IT WOULD BE MONDAY WHEN WE COULD RETURN IT. NOPE THEY WOULDN'T LISTEN TO US AT ALL. THEY COST ME MONEY. I'M SO DONE WITH U HAUL AT THIS POINT AND TIME.

Kimberly Brown 
Rating:
4.0

Customer did not leave a comment.

William Batson 
Rating:
1.0

Customer did not leave a comment.

melesew bizuneh 
Rating:
5.0

Customer did not leave a comment.

DENNIS LEON KING 
Rating:
5.0

Customer service was great! Everything was good

Giomar Ambriz 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Berry 
Rating:
2.0

I reserved a 5x8 trailer on 01MARCH2024 with a pickup date of 17MARCH. On 16MARCH a UHAUL rep called me and said that my trailer wasn't available and the closest trailer available 1.5 hours away or not available until later in the day which would not have worked for me. Luckily, the UHAUL rep found a larger trailer as a replacement for the same cost, however this type of problem has happened multiple times with UHAUL. I dislike UHAULs reservation process, it does not provide me with confidence that my reservation will be fulfilled. You need to improve this process, I dislike renting from you. Note: This comment applies to all UHAUL locations--not this particular one in Hillsboro--since this issue has occurred at different UHAUL facilities in California.

Ron Petty 
Rating:
4.0

Customer did not leave a comment.

Michael Cruz 
Rating:
5.0

Customer did not leave a comment.

Pauline Roundy 
Rating:
5.0

Customer did not leave a comment.

Tyler Sydenstricker 
Rating:
2.0

Trailer was dirty and covered in small rocks. Also the straps weren't maintained and extremely hard to use. The axle chains on the trailer were way too short to be useful and the employee who hooked it up to my truck put the safety chains on wrong and had them both going to the same eyelet on the hitch.

Jeremy Edwards 
Rating:
5.0

wonderful customer service. Very friendly!!! Thank you

ANTENEH WOTICHA 
Rating:
5.0

Customer did not leave a comment.

Christopher Green 
Rating:
3.0

Customer did not leave a comment.

DAVID ALBALOS 
Rating:
5.0

Not much to improve!!!!

Carlos Vera 
Rating:
5.0

Customer did not leave a comment.

Isaac lyro 
Rating:
5.0

Received messages about other customers waiting for my rental after I had already returned my rental. You should check in more accurately, but even more, you shouldn't make customers feel bad that they may have hurt someone else.

Andrew Pino 
Rating:
5.0

Customer did not leave a comment.

Larry Mccrea 
Rating:
5.0

Staff was very helpful. I returned after loading the car to make sure the straps and chains were applied properly and the staff demonstrated the proper methods to use.

Samuel Schellenger 
Rating:
5.0

Again, quick and easy

Jeffery Reynolds 
Rating:
5.0

Very easy pick up and return by a very friendly, intelligent, efficient staff member.

Denna Lewis 
Rating:
5.0

The trailer was rusty, paint faded, the handle was missing making it difficult to open and close the rolling door. The kicker was that the door was left open, it was raining so the inside of the trailer was wet, it was full of leaves from the tree behind it. And it still had straw/hay from the last customer. First thing I had to do was sweep out the trailer, and brush the excess water out. I've usually had great experiences, the staff at this location are helpful and professional. But the state of this trailer was disappointing

Ben Reddaway 
Rating:
5.0

Customer did not leave a comment.

Doug Stanley 
Rating:
5.0

App not user friendly.

Walter Dailey 
Rating:
5.0

Super Crew The vehicle has an issue with the power train - I think the butterfly bearing on the shaft is worn It basically thumps when going from reverse to drive.......:-( Otherwise it's a good van - we'll it's a Ford! :-)

Alex Schiener 
Rating:
5.0

Customer did not leave a comment.

Tracey Clark  |  First Impressions 
Rating:
5.0

Malik and James were great help.

Jefferson Brown 
Rating:
5.0

The guy who did my check in was very nice. The other guy that worked there, John was rude. We had to drive back to U-Haul to get the dolly we rented, it wasn’t in the truck. When we had come back he was very unpleasant. Besides that check in and returning the truck was very easy on the app!

Amy Carey 
Rating:
5.0

Malik W is awesome! The best customer service I have ever had. God bless you. Today. Tomorrow and forever. My family feels so good after this rental. Love y'all.

CHRISTOPHER WARREN JIMENEZ 
Rating:
4.0

Did a great job

Carla Schoppelrey 
Rating:
2.0

I have a current dispute as agents did not properly check in my equipment and I was overcharged $70.

Nancy Moore 
Rating:
5.0

Customer did not leave a comment.

Terry Davis 
Rating:
3.0

i have been transferred to different locations at the last moment 3 times. It was lot of hassle and tension. Also my trailer lost the indicator lights while i was driving in the highway and it was dark. this time it was really bad experience with u-haul. The person who did install the trailer was a new guy and probably he didnt do it correctly

ARJUN ROY CHAUDHURI 
Rating:
5.0

Customer did not leave a comment.

Steven Romero 
Rating:
2.0

Were told over phone that 2 10x20 climate controlled units were reserved for us. Confirmed 2 days prior to arriving with 2 26 foot UHaul trucks from Bend OR - 4 hours away over snowy mountain pass. Learned only. 10x20 and a 10x15 in outside units were reserved - not climate controlled. Ended up renting 3 units to accommodate our belongings. Getting through paperwork took almost 1 1/2 hours. Everyone friendly but seemed chaotic. Then found the two 10 x 15 units were filthy - not cleaned at all. One even had dead mouse in corner. Spoke to a manger before we left regarding my concerns.

Daelene Schwartz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff gordon 
Rating:
5.0

Customer did not leave a comment.

Jim Savino 
Rating:
5.0

Customer did not leave a comment.

Michael Richter 
Rating:
3.0

Customer did not leave a comment.

Amos Bechtel 
Rating:
5.0

Staff was very friendly and helpful. It would be nice to be able to get a reduced rental rate when I'm returning the trailer to the point of origin rather than have to pay the same one way rate. Just a thoughtj.

Jerry Green 
Rating:
1.0

Started with zero parking options. I found the trailer we were likely going to be assigned and backed my truck in front of it. I was by myself and went into office where I found an extremely slow line with about six people in front of me. I had a reservation for 9am and didn't get assistance until nearly 930am. I was next up and a staff person who turned out to be the manager came in asking who owned a black GMC. I acknowledged that I did and he said I had to move. I let him know that was the trailer I had reserved but he made me move anyway. I asked if I was going to lose my spot in line. The people in line with me said no. I moved my vehicle and went back to office. They assigned my trailer and yes, same one I had been parked in front of. Just ridiculous. Not to mention the trailer had clear evidence of previous use. There was construction debris pieces still in the trailer with nails/screws in some of the pieces. Don't worry, we cleaned it all out completely before we returned it. Clearly staff isn't checking the returned equipment before renting it out again. Lucky that the equipment we were hauling didn't end up with punctures in the tires. Looks like the manager needs to worry less about parking and more about his staff doing their job adequately. We'll be using a different location next time for sure.

Melissa Williams 
Rating:
2.0

Had a poor experience returning the equipment. The associate was just checking in equipment of folks way after me and was busy chatting. Even when I asked cordially he wanted to argue.

Mahesh Subramanium 
Rating:
5.0

Customer did not leave a comment.

RACHEL CROPPER 
Rating:
5.0

Customer did not leave a comment.

Steven Livermore 
Rating:
3.0

Price quote incorrect. Mechanic rude

Ciera Shempert 
Rating:
5.0

Picked up truck on time returned truck and all worked very good.

stone rose 
Rating:
5.0

Service was great. Customer service was efficient and friendly.

Jim Savino 
Rating:
5.0

The people at the Uhaul already had a long line at 9 AM when they opened, but they were able to get people through the line very efficiently!

Sam Hunter 
Rating:
4.0

The equipment that I rented (enclosed trailer) leaked really bad. During the return I mentioned it to the associate. He was very helpful he explained if we needed to claim any damage that he would help us. Equipment was clean, and they were very helpful and efficient.

Daniel Vice 
Rating:
5.0

Thank you Uhaul

Alex Schiener 
Rating:
5.0

The best people ever. Thank you

David Alm 
Rating:
2.0

Upon arrival, the employee that greeted us was very rude. We used a ride share service to get to the location and the employee that greeted us yell at us to park our car in a parking spot. We were not the ones driving and were simply being dropped off. He then got into a tiff with the other employee when they told him to calm down.

Caylea Alvarez 
Rating:
5.0

Customer did not leave a comment.

Patricia Bow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Reynolds 
Rating:
4.0

Customer did not leave a comment.

Tracy Tuntland 
Rating:
5.0

Customer did not leave a comment.

Teresa Wolf 
Rating:
5.0

I have no suggestions to improve on the Excellence I experienced today.

Donald Hengel 
Rating:
5.0

Everything was great except the app. It does not have the same functionality as going through the website

Kyle Beddingfield 
Rating:
5.0

Customer did not leave a comment.

Bridget McCormack 
Rating:
5.0

He helped me unloading my car very helpful,

David Hemmingsen 
Rating:
5.0

Jonathan gives us exceptional customer service. Congratulations

Jorge Castillo 
Rating:
5.0

Customer did not leave a comment.

Holly Nikirk 
Rating:
5.0

Customer did not leave a comment.

Dave Schuetze 
Rating:
5.0

Customer did not leave a comment.

OSCAR AGUILERA 
Rating:
2.0

It was painfully obvious that the employee did not care about customer service, after finishing all the paperwork the lady behind the counter just gave us the keys and said “it’s parked out in the parking lot” and just pointed. Is it really that much of an inconvenience to just walk out from behind the counter and show us where it was parked? I guess so.

Carlos Bolton 
Rating:
5.0

great service, Thank's

Joel Rodriguez-Ramirez 
Rating:
5.0

Customer did not leave a comment.

DOMINIC CANFIELD 
Rating:
5.0

Customer did not leave a comment.

leanne wagener 
Rating:
5.0

Customer did not leave a comment.

Dawn Whitish 
Rating:
1.0

Get rid of the manager.

Steve Bregman 
Rating:
5.0

Customer did not leave a comment.

Nicole Klemstein 
Rating:
4.0

Customer did not leave a comment.

Christopher Vaughan 
Rating:
5.0

Customer did not leave a comment.

Rebecca Zuniga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kip steele 
Rating:
5.0

Customer did not leave a comment.

Alberto Rodriguez 
Rating:
5.0

Customer did not leave a comment.

KHALIL ISSAYEV 
Rating:
4.0

Customer did not leave a comment.

valerie cooke 
Rating:
3.0

The equipment needs regular inspection and service!!

Chris Bussard 
Rating:
5.0

It was pouring rain but the staff was still friendly and helpful with everything. They all need raises for staying awesome while working in weather like that!

Meghan Agee 
Rating:
5.0

Customer did not leave a comment.

Robert Arnold 
Rating:
5.0

Absolutely NOTHING! The service was incredible. The employees at Uhaul put mine & my family’s safety first during a huge storm! I have an ALWAYS will continue to TRUST Uhaul!!!!

Katie Cobb 
Rating:
5.0

Customer did not leave a comment.

Eleanor Harvey 
Rating:
4.0

Customer did not leave a comment.

Shamik Basu 
Rating:
5.0

Have rented from this location multiple times, 5 stars every time! Employees are polite and professional, vehicles are clean and in good condition, and pick-up/drop-off has been smooth every time. This store gets an A+ from me.

Adam Knowlson 
Rating:
2.0

I returned the vehicle with more gas that I got it and I was charged 2 gals when I returned the vehicle.

Bruno Domingues 
Rating:
5.0

Customer did not leave a comment.

Paul cuff 
Rating:
5.0

I use this location regularly and have never experienced an issue, great staff and well run operation

Nicholas Bekken 
Rating:
5.0

Customer did not leave a comment.

Perry Shindruk 
Rating:
4.0

I appreciated the swift installation.

Terry DeJongh 
Rating:
4.0

Make sure that the truck battery/truck is not dead

squire Silliman 
Rating:
5.0

Customer did not leave a comment.

Alberto Rodriguez 
Rating:
4.0

Better communication with the customers regarding the install and any deliveries related to it. They had to order a wiring kit but did not know if it would arrive before the day of install. Tried calling multiple times the night before to find out but no one ever answered the phone. It would have been fine if it had to be rescheduled just helpful to have the info. The GM, Jonathon, was there the morning I arrived and the wiring kit had arrived so he installed everything himself and apologized for no one getting back to me. But the install went well and he made sure it all worked out in the end and made things right. Thanks very much.

Brian Jones 
Rating:
5.0

Customer did not leave a comment.

PATRICIO MALDONADO 
Rating:
3.0

This facility would not honor the national promotion of first month free storage. I called the National U-Haul number and they redirected us to another location.

sharon dolph 
Rating:
5.0

Customer did not leave a comment.

Danny Adams 
Rating:
5.0

Prompt and attentive

AASIM IKRAMULLAH 
Rating:
5.0

Shea was amazing. Very helpful and knows his products!

Troy Stock 
Rating:
4.0

A little more time to review the equipment before leaving. Jammed parking lot made me feel rushed out.

Mason Love 
Rating:
5.0

Customer did not leave a comment.

Jordan Stephen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin Lawton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK MCGRATH  |  Overall Experience 
Rating:
2.0

Unable to access the unit. Multiple times I arrived to find U-Haul trucks parked in front of unit blocking the unit door. Waste of my time and money

Gavin Leedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID PALMER  |  Overall Experience 
Rating:
4.0

The latch on our unit was hard to slide back and forth. I had requested that it be oiled but it was not. I oiled it the last day before moving out. Everything else was fine. The one time I went into the office I had to wait a long time. Could use more help behind the counter. Everything else was fine.

Dave Paldino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terri Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID PALMER  |  First Impressions 
Rating:
3.0

Could use more counter help. Had trouble calling on the phone the first time I tried to contact you from the road however I believe I was talking with someone not located at your facility. The second time I called the 800 number things went well. You could use more help on your counter for customers checking in and out. The unit was clean and easy to access. I did ask someone to see if they could grease the latch on the storage unit as it is hard to open. This had not been done yet. Storage unit 1113.

Dave Paldino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marither Jastillana  |  Overall Experience 
Rating:
1.0

The staff was so unprofessional. I would be embarrassed to have them working for me when. You are? Told to sit down. And you ask did you tell him I'm here in the responses? You want me to go on the bask through with them? Yes. Cannot believe they drink people like that. The only reason I did not walk out is? It. Was a domestic violence? Situation and we needed a storage unit after being lied to and told they were under renovation and didn't have 112 hours later. They did if you want to hear more give me a call. 5 0 3 8 8 4 6 8 6 9. I will never ever. Written you Hall again.

MARY GUNDRUM  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wesly LONG  |  Overall Experience 
Rating:
5.0

There was an alarm that went off everytime we opened our unit; this was my only complaint as it was brought to the office's attention and never addressed.

merle redwing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn malama  |  Overall Experience 
Rating:
5.0

Very helpful staff

John Albright  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAPARAH SIMMONS  |  First Impressions 
Rating:
5.0

Such a great experience. Knowledgeable and helpful staff.

kaparah simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jani Carmichael  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff.

Gabriel Jones  |  Overall Experience 
Rating:
5.0

Jacob was super helpful and understanding! He explained rules and guidelines and expectations. I appreciate his time and customer service! Will be back!

MILDRED RENDEROS RUIZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Heather Reineccius  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE GARIBAY PEDRAZA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara Raetz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Chalmers  |  First Impressions 
Rating:
1.0

I had a very poor move out experience at this facility. First, I was notified 30 minutes prior to renting a truck at this facility that it would not be available. I had to drive 7 miles in the opposite direction to pick up the truck and then return to this facility to clean out my storage unit. This costed me time and money because of the extra mileage. Second, when I arrived at the facility, there were to trailers blocking access to my unit. When I asked an employee if he could help me move them, he refused at first. I explained that my truck would be blocking the alley and it would be very difficult to move large items out of the unit with those trailers in front. He then asked ME if I would be comfortable lifting and moving them. I told him I could attempt that if he was okay with the liability of me getting injured in the process. He finally agreed to walk out with a tool to move one trailer out of my way. Finally, and most importantly, we discovered our unit had been infested by rats. Some items shredded to pieces and feces and urine everywhere. We will have to have some pieces of furniture cleaned professionally due to health and safety concerns. We are planning a move to Colorado this summer and have decided that Uhaul is no longer a company we want to do business with due to repeating issues. I am hoping that you will take this review seriously and address the staff and cleanliness issues. Please know that your unit has costed us hundreds of dollars in damages.

Andrew DeWolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirra Krussman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAUL MARQUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL TUTTLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Stephen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tara smallwood  |  First Impressions 
Rating:
5.0

The owner and man who helped me was very nice and accommodating. He even backed my trailer and truck up for me.

Andrea Bekken  |  First Impressions 
Rating:
3.0

Storage unit door is broken

RONALD DI SANDRO  |  First Impressions 
Rating:
5.0

Shay was so helpful and went above and beyond for us. We will use again .

SPENCER GRIFFITH  |  Overall Experience 
Rating:
5.0

I intended for my rental to be for a fewmonths but ended up being 9 years! L

JOELLEN JENSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Brown  |  First Impressions 
Rating:
2.0

It was inconvenient to have trailers parked in front of my unit. Most of the time.

Angela austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Ware  |  First Impressions 
Rating:
5.0

The location the access the size is just absolutely incredible makes such a difficult thing like moving easier.

Christina Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA HELMER  |  Overall Experience 
Rating:
5.0

Shay at the Hillsboro Uhaul was extremely helpful. Went above and beyond for us and made the move very easy. We will be using this facility again.

SPENCER GRIFFITH  |  First Impressions 
Rating:
5.0

Clean and easy to get set up.

MARK MCGRATH  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria Jimenez  |  First Impressions 
Rating:
4.0

The monthly fee is just too high

MICHAEL ALLEN QUEBBEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

savanah schutz  |  First Impressions 
Rating:
3.0

We reserved a big truck for the same place as our unit, when we moved out, we had to drive 45 min away to pick up a truck, because at this facility they only had big trucks for in town, we needed one way. We did get $50 off. And was told I would get some money back when we moved out, then was told no Uhaul don't give money back, I would have waited for the end of the month, I feel I have been on time with auto pay, and now Uhaul gets money for me moving out... I don't think that is right

Lori Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa McGauvran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gerald peacock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRIE MILES  |  First Impressions 
Rating:
4.0

It is not right that funds are not returned to the customer if they empty the unit before the next payment is due. Had the unit for over 5 years and emptied 10 days before next payment was due and should have received back funds for unused days.

tina snead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Westover  |  First Impressions 
Rating:
5.0

Staff was awesome, place was clean, and both renting a storage unit and returning our truck was painless.

THOMAS CHRISTOPH ANK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Homero Contreras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Burnor  |  Overall Experience 
Rating:
5.0

Great, Helpful staff! Will highly recommend it. Do not go anywhere else for this kind of service, before you check these guys! AMAZING!

Milan Rukavina  |  Overall Experience 
Rating:
5.0

Did not answer #3 & 5 because they did not apply.. Okay, so forces to answer even if I did not use the service. Survey is badly flawed.

John Cage  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW WENGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Keanaaina  |  First Impressions 
Rating:
5.0

Nice friendly staff, professional and knowledgeable.

Milan Rukavina  |  First Impressions 
Rating:
5.0

The manager Jenny at the Hillsboro location is above and beyond absolutely amazing! She always took the time to talk with me work with me and make sure that my experience was great I work for a very big customer service company and people like her are an asset to any business she is amazing and deserves kudos for it

NATALYA CHRISTOPHER  |  Overall Experience 
Rating:
3.0

The only problem is that they waited two days to check in the uhaul. We left the uhaul with them the day we moved into storage.They charged 68 dollars. I believe this was an error on their part. Everything else was fine.

Christopher Michaels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Peldyak  |  First Impressions 
Rating:
5.0

Jenni and her team give excellent customer service! Both my wife and I have been in there several times over last two months preparing for selling a house and an out of state move. We've bought moving supplies, rented a storage unit, rented trucks on different occasions and have used the UBOX service as well.They are a extremely busy location and often have a line of customers. They always greet each person and make sure to let you know they see you and will be with you shortly. Jenni is an asset to your company and manages her store and trains her employees well. Dan Wilcox

Daniel Wilcox  |  Overall Experience 
Rating:
5.0

Always such a fantastical crew. Love going in here.

Sara Raetz  |  Overall Experience 
Rating:
5.0

Above and Beyond. Love the crew.

Sara Raetz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON VILLADA MILLAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa McGauvran  |  First Impressions 
Rating:
5.0

Fantastic job both in Texas where I started and Hillsboro Oregon where I landed. Big appreciation for it…moving is hard and having something be easy is huge.

JOSEPH PRATT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Russell  |  Online Move In 
Rating:
2.0

Upon arrival I was told the storage unit I had reserved wasn't available. I was offered a size larger, however told I'd have to pay the difference. This was the third issue I had with U-Haul while moving this weekend. Eventually the staff ended up giving two months free instead of the 1 month free I received with my truck to help make up the difference. However, we waited over an hour while they were trying to figure out what was available. I ended up in a 10x10x6, which was more expensive and smaller than the 10x8x9 I had reserved. I wouldn't recommend U-Haul in the future.

tony judson  |  First Impressions 
Rating:
3.0

If I had to pay for the month then it would be a lower rating. Nobody answers the phones and the poor staff are always trying to run around to try to keep up with whatever is happening. Consider better pay / incentives to hopefully have better staff morale and better work ethic. I loathe anytime I have to use uhaul because the staff are never on the same page between days or locations. I don't understand why I couldn't finish my rental online or over the phone even though my unit was empty and I had taken the lock.

Max Porush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISRAEL ECHEVARRIA CAZARES  |  First Impressions 
Rating:
4.0

When opened storage unit found to large puddles on my car hints also 3 different occasions 2 of which we were unable to get to storage unit due to returns parked 5 feet apart the opening was smaller than our vehicle and Sunday I had to guid driver through space that was when I left

Mmeighan Hastings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne Strubb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Cox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marshall Pryor  |  Overall Experience 
Rating:
1.0

Too expensive! Period.

ROSEANNE LASATER  |  Overall Experience 
Rating:
1.0

Still waiting for Uhaul support regarding a claim for having to transfer trucks by myself as well as reimbursement for hotel due to broken down truck.

Cheryl Burnor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn malama  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Cox  |  Overall Experience 
Rating:
4.0

It was a great facility and made a difference that the staff was so nice - even the “New kid “ Casey. The place was just far to conJested with numerous other rental equipment- trucks, trailers, containers. We moved out in spite of planning to stay on a few more months. Too crazy- busy there even though great staff willing to move things around - too hot to stand and wait!

teresa kohl  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

douglas wynn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kauser Poonawala  |  Overall Experience 
Rating:
4.0

Only thing stopping this facility from being better is a few extra employees on a shift. Maybe someone that only deals with customers at the desk.

Cameron Cox  |  First Impressions 
Rating:
5.0

Great Job! Stephen and his team were excellent to work with. Simple, Smooth and Special-made it quick easy and I will recommend to everyone!

Robb Moore  |  First Impressions 
Rating:
5.0

Very helpful staff, clean facility, easy transactions

Paul Mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Voth  |  Overall Experience 
Rating:
2.0

The person at the desk did not tell me how to use the alarm system, so it set off. Then when I went back to the office to ask about it, she didn’t seem to have any concern that one went off, which seems like the whole reason for the alarms. I also was not told during my reservation that I had an odd shaped unit, I did not find out until I arrived and was handed a map.

Elizabeth Solheim  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly. The storage unit was easily accessible and clean

Adrienne Strubb  |  First Impressions 
Rating:
5.0

There wasn't a light in the 10×10 storage unit :(

Cynthia Aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Voth  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jean Bryant  |  Overall Experience 
Rating:
4.0

Even though I had problems with some things she was very patient and helpful. I am very impressed as to how I was treated. She explained to me why I was charged and was patient until it clicked into my head so thank you for all your help I look forward to seeing you in the coming days as I have a storage unit to work on.

Kathy Bruno-Loch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Rouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Sarrazin  |  Overall Experience 
Rating:
5.0

Exceptional service/facilities Cheers Jeffrey Baxter Onegoodcarpenter.com

Jeffrey Baxter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany schwander  |  Overall Experience 
Rating:
5.0

This is my first storage unit experience. My only real problem was at checkout. The only person working was out doing something with propane. There should be a number to call or a sign or something to contact whoever is working. I waited over 10 minutes, 4 other customers showed up behind me, one of them left. It took less than a minute for my checkout. If you created an easy checkout online or something that would be good.

ken boltz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany schwander  |  First Impressions 
Rating:
5.0

Honestly? Staff is super nice and helpful!

Lissa Avitia  |  Overall Experience 
Rating:
5.0

Hands down this was the best storage unit place we have ever used. I will be returning when I need a uhaul or storage

Camille Edsall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Davids  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille Edsall  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristal Hayes  |  Overall Experience 
Rating:
5.0

This storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.

Patti Neizman  |  Overall Experience 
Rating:
5.0

This UHAUL storage facility is by far the best I’ve experienced in the Beaverton/Hillsboro area, and I’ve used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I’ll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.

JOHN DREWERY  |  Overall Experience 
Rating:
5.0

The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!

dale waters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Anglen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tami Krakora  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

juli faulkner  |  Overall Experience 
Rating:
5.0

Great customer service at this location, always helpful. Would definitely recommend this facility

Arlene Greer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES DAY  |  First Impressions 
Rating:
5.0

Thank you!

Ashley Dyer  |  Overall Experience 
Rating:
5.0

Jacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.com

Jeffrey Baxter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRIS STIPE  |  Overall Experience 
Rating:
3.0

I chose average instead of excellent due to the wait time in line and on the phone.

Naomi Rook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Mize  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Farmer  |  First Impressions 
Rating:
5.0

Staff were very friendly and helpful

Jennifer Haybittle  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bob Setzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Moore  |  First Impressions 
Rating:
5.0

We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.

Arlene Greer  |  First Impressions 
Rating:
5.0

I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.

Brandon Larson  |  First Impressions 
Rating:
5.0

Great service as always!!

JUSTIN ABE  |  First Impressions 
Rating:
5.0

Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!

Lissa Avitia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourdes Oliveira  |  Overall Experience 
Rating:
5.0

The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.

Robert Rainey  |  Overall Experience 
Rating:
4.0

Very friendly, Jarrod went out his way to help me out.

landon McGill  |  First Impressions 
Rating:
5.0

no complaints

Sandra Luzader  |  Overall Experience 
Rating:
5.0

Great customer service! Thanks

Anita Bushnell  |  First Impressions 
Rating:
4.0

Everything was great, very helpful with my concerns. Just a lil pricey was the negative.

Julio Miranda  |  Overall Experience 
Rating:
5.0

The staff was super helpful.

Elizabeth Dunn  |  Overall Experience 
Rating:
5.0

I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.

Julie Hebert  |  Overall Experience 
Rating:
5.0

The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.

Robert Rainey  |  First Impressions 
Rating:
5.0

Very clean storage and great staff! I will definitely recommend UHaul!

Michelle Baker  |  Overall Experience 
Rating:
4.0

Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.

Brian Hix  |  First Impressions 
Rating:
5.0

Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 👍

Robert Fuller  |  Overall Experience 
Rating:
5.0

Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!

Melissa Sevenau  |  Overall Experience 
Rating:
5.0

Great

Shijil Manikkoth Kumman  |  First Impressions 
Rating:
5.0

The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs

Whitney Mason  |  First Impressions 
Rating:
1.0

When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage

Gavin Atkins  |  Overall Experience 
Rating:
5.0

Great Staff

Walid Obeidalla  |  First Impressions 
Rating:
5.0

The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage

Amy Walker  |  Overall Experience 
Rating:
5.0

Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.

DANIEL ALSUP  |  Overall Experience 
Rating:
4.0

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!

Denise Brooks  |  First Impressions 
Rating:
5.0

Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗

ROBERTA BRAVAL  |  Overall Experience 
Rating:
5.0

the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!

Patrick Snow  |  Overall Experience 
Rating:
5.0

Staff are very helpful and helpful

KIERON HAUGH  |  Overall Experience 
Rating:
4.0

Parking to get into my storage unit was difficult but otherwise a great facility

Ryan Garcia  |  Overall Experience 
Rating:
5.0

Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary

mary mccargar  |  Overall Experience 
Rating:
5.0

AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU

William Butler  |  Overall Experience 
Rating:
5.0

Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.

Rosemary Rehfeldt  |  Overall Experience 
Rating:
5.0

Staff was great. I will definitely use you again thank you for all your help

Julia Welborn  |  Overall Experience 
Rating:
5.0

Clean area inside and out employee's worked really hard to help me

Michael Bray  |  Overall Experience 
Rating:
5.0

Stupid mandatory comments required by a bad programmer.

Sam Vause  |  Overall Experience 
Rating:
5.0

Stupid mandatory comments required by a bad programmer.

Sam Vause  |  Overall Experience 
Rating:
5.0

Stupid mandatory comments required by a bad programmer.

Sam Vause  |  Overall Experience 
Rating:
5.0

All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2,000 mil

NANCEY ROBERTSON  |  Overall Experience 
Rating:
4.0

Very pleased.

STEPHEN SANDERS  |  Overall Experience 
Rating:
4.0

Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don’t have to wait so long in line.

christine begg  |  Overall Experience 
Rating:
4.0

Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.

ROBERT REED  |  Overall Experience 
Rating:
5.0

All the staff were knowledgeable, professional, personable and eager to help.

Regena Tuosto  |  Overall Experience 
Rating:
2.0

Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.

ROBERT REED  |  Reservation 
Rating:
5.0

Everything worked out great and people were very helpful.

DOMINICK/DONNA GIORGIANNI  |  Overall Experience 
Rating:
5.0

We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.

Toni woods  |  Overall Experience 
Rating:
5.0

Clean and secure you didn’t have a smaller unit are I would still be there. The Public Storage I’m now in seems dirty and is in a bad area.

MARY DOTSON  |  Overall Experience 
Rating:
4.0

I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.

norma sherratt  |  Overall Experience 
Rating:
5.0

Best storage I have had and staff was always very helpful to me.

SALLY SHEEKS  |  Overall Experience 
Rating:
5.0

Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.

JOHN DREWERY  |  Overall Experience 
Rating:
5.0

Very happy with my experience here. Nice remodel of main office.

Jennifer Holter  |  Overall Experience 
Rating:
4.0

Prices keep going up with no improvements that were noticeable until this last couple of weeks.

VICKIE GRAY  |  Overall Experience 
Rating:
3.0

All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out

James Stecher  |  Overall Experience 
Rating:
5.0

Fantastic

joel romine  |  Overall Experience 
Rating:
3.0

No comments

Jesus Estrada  |  Overall Experience 
Rating:
5.0

The only issue was parking and driving to our unit. Not much room between the propane tank and the building.

KIM ABUEG  |  Overall Experience 
No reviews have been submitted for this location.

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