Customer Reviews for U-Haul Storage of Gulfport

4,690 comentarios

1132 Pass Rd   Gulfport, MS 39501
(Apx two miles east of Hwy 49)

(228) 864-6672

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(228) 864-6672

1132 Pass Rd
Gulfport, MS 39501
(Apx two miles east of Hwy 49)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Exceptional staff

Michael F. 
Clasificación:
5.0

Not much. Great people!

WILLIAM R. 
Clasificación:
1.0

I feel like I got cheated out of $90.00 the guy asked me to go put the right amount gas in it or it would charge me 54.75.... when I returned after spending my last $40.000 filling up the tuck up the lady said it was the same price quoted on it, after filling it up also only went 14 miles from my guesstimation... so I'm very upset about how I got too.

Barbara H. 
Clasificación:
4.0

Good people they made me figure out how my car got damaged on the tow dolly

Javon J. 
Clasificación:
4.0

The staff was super friendly and helpful. We unfortunately ended up having a leak in our outdoor unit that resulted in some items being water damaged and moldy. The staff were incredibly helpful when that happened and quickly got us the information for the insurance we purchased so we could claim things.

Becky H.  |  Overall Experience 
Clasificación:
5.0

Gas should be calculated onto the price

DON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana J. 
Clasificación:
5.0

ALL GOOD!

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY S. 
Clasificación:
5.0

The staff there are very professional and work at a quick pace! I've been renting from then for over a year now and I'm satisfied every time! Would highly recommend!

Pearl S. 
Clasificación:
3.0

In this day of Covid I really would have preferred being served by a masked person who didn't cough through the whole transaction. No mask would have been fine if the person wan't already sick.

Donald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TISHAMA E. 
Clasificación:
4.0

I booked the truck online but when I arrived they didn't have the truck. I ended up getting a larger truck but it made everything quicker and it ran smoothly

STEPHANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA B.  |  First Impressions 
Clasificación:
5.0

VERY GOOD!

ROBERT W. 
Clasificación:
5.0

Only had a brief interaction to drop trailer off, but employees were professional and efficient.

Julie P. 
Clasificación:
4.0

The man that took care of this, I don't know his name, was so courteous and nice! Truck was clean and picking up and dropping off was so easy.

DIANA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN P. 
Clasificación:
5.0

Great customer service!!!

JUSTIN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY M. 
Clasificación:
5.0

more help at front desk

DONALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRICA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
1.0

Do not tell employees they will not be paid for working. Do not rent a truck that drives side ways.

Steven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

dennis M. 
Clasificación:
2.0

We waited 20 minutes for someone to unhitch the trailer. I walked inside to ask for help because there was 2 people inside and only one was helping a customer and he directed me to wait outside and someone would help me even though he was on his phone and wasn't doing anything. The man who was helping the customer inside came out and took care of us. I think they need to know to in order to keep good business the customer comes first everything else can wait.

ASIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS B. 
Clasificación:
4.0

The pick up and drop off locations I had booked were changed without my knowledge. I drove to my pick up location and was told my trailer was not available and I would need to drive 3 towns away for pick up. The staff were unhelpful and turned me away with no information on how to reschedule my moving team due to uhaul supply issues. After calling the head office Uhal found another pick up closer to my necessary location. Although Storage of Gulfport was helpful, my full pick up experience was absolutely horrible and I should sue the company for the moving team I had to turn away and the time and money it cost me.

SUSAN R. 
Clasificación:
5.0

Quick and efficient return. WORK IN YOUR ONLINE PICKUP SYSTEM!!!!

Scott C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allexis P. 
Clasificación:
4.0

Checkin was easy

James H. 
Clasificación:
5.0

Everyone was absolutely wonderful

JOHNNA H. 
Clasificación:
3.0

Was originally set to be charged $60 for the day. Ended up being double that. I understand that the mileage was a factor that added $50 to the charge. That's fine. But charging me an additional $30 for gas when I filled the tank to where it was when I got it is BS and I'm not happy about it. Never using uhaul again, never recommending it again either.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
3.0

Tell your workers not to mess your customers out they money. They shouldn't tell you one thing and charge you another price without informing the customer.

JESSICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha G.  |  First Impressions 
Clasificación:
5.0

Great service - we were incredibly appreciative for the rental

LESLIE C. 
Clasificación:
2.0

When i reserved my truck I reserved a appliance dolly when I picked up my truck,they didn't have no dolly for rent, they had like 5 dollys they had for sale,sad sad sad 😩😩

FREDRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Awesome service

CATHY G. 
Clasificación:
4.0

Staff no friendly. I know at this time every company have staffing issues. But that no mean they can't be friendly with customers. No customer no business no business no money no money no job.

VICTOR O. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Johnathan went above and beyond at this location. Great service all around.

STEPHEN E. 
Clasificación:
5.0

Very efficient drop off process. Pulled in and helpful employee was already outside checking in drop offs quickly. Great customer service.

Julie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke M. 
Clasificación:
5.0

This staff is always on their "A" game--pleasant, friendly, helpful and efficient. Great team of professionals!

Calvin E. 
Clasificación:
5.0

A+

LUCAS C. 
Clasificación:
4.0

Friendly and nice. Equipment is updated and clean. You can tell that the people care about their business and jobs.

BRENTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chester F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA T. 
Clasificación:
4.0

Better communication

Stephen O. 
Clasificación:
5.0

super nice folks

KENNETH B. 
Clasificación:
4.0

They need a little more front end help

BRUCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
1.0

Too slooooooow

RON M. 
Clasificación:
1.0

This is NOT, I repeat, NOT, the return address which was printed in my contract!! I returned the auto transport to the address that was clearly printed on my contract in Pascagoula Mississippi, where the ladies were very accommodating. They informed me that their computer records showed a different address and even a different name on the piece of equipment. However, they were very helpful and excepted the equipment that I turned in because it was clearly printed on my contract. Later I received this bill from U-Haul in Gulfport charging me $2.14 for returning a piece of equipment to a wrong address. No one called me no one emailed me he simply charged me for doing something wrong, which I did not do. I'm thoroughly annoyed and disgusted by this action. I've dealt with many U-Haul people and locations in the past and I've always received good service. This is a blazing errorWe should be covered by U-Haul instead of passing on a bill to a customer who did exactly what they were supposed to do according to the printed contract. I hearby request that the $2.14 be refunded to my credit card, along with an ‘apology or inconvenience fee' as well, the amount of which I would suggest would be significant enough to earn my respect as a long-standing loyal customer.

RAYMOND N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY S. 
Clasificación:
5.0

Everything was great no issues at all!! I'm grateful for such excellent service. ¡Gracias!

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA R. 
Clasificación:
5.0

Just keep doing what you've been doing. Quality equipment, well stocked inventory, very helpful staff.

Neal B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
1.0

Stop charging people 2-3 times pick a price and stick to it will never use y'all again!!

MARCUS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY J. 
Clasificación:
4.0

Muy buen servicio en general

Raul I.  |  Overall Experience 
Clasificación:
2.0

Ok while I gave the staff a good rating for being helpful and friendly the management not so much. While I don't know which worker actually made the mistake on the fuel charge Dana the mgr discovered there was a mistake on their part. I paid Dana cash which evidently she didn't relay to the worker because the worker charged my card. When all was said and done they ended up having to refund my money. The issue here is it takes 3-5 business days to get my money back. This was on Thanksgiving and then it was the weekend so it's going to be at least 7 days. If this would've been my mistake I would've sucked it up and waited but it was not my mistake. They didn't have to wait a week to get my money I shouldn't have to wait a week to get it back when they caused the the issue. I talked to mgr about getting my money back. She was neither helpful or friendly. She kept repeating “sorry” there was nothing she could do. Her sorry's did not get my money bacck

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron Z.  |  Overall Experience 
Clasificación:
5.0

Sometimes there is some delay in service, but understandable. Have used this location many times and have never had a bad experience.

CHRYSTAL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol F.  |  Overall Experience 
Clasificación:
4.0

Inform customers of all charges and choice. Of insurance auto policy prior to assuming customers need u haul policies. Price was 40$ higher than expected.

RICHARD G. 
Clasificación:
3.0

Whenever reservations are made, they should be honored. I made an reservation and when I got there on time, there were no truck for me. My reservation had been made for two weeks. I was not offered anything that you may have had available. Also do not think customers that have made reservation at this pickup to have to travel 25plus miles to go get the rental.

IRMA A. 
Clasificación:
4.0

The staff was very helpful and friendly. The only complaint is the prices of them tiny little storage areas and while I didn't use much mileage $.79/mile. Come on I'll let you know how my experience goes storing stuff with them.

Emily P.  |  First Impressions 
Clasificación:
4.0

The drop off is as very smooth with NO challenges.

RAYVAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JELEISA T. 
Clasificación:
5.0

Very helpful and friendly service!

Ronald B.  |  First Impressions 
Clasificación:
5.0

The guy that helped me was awesome

CHAKA V. 
Clasificación:
5.0

A full inspection completed by the agent AND the customer should be performed including photographs before any equipment leaves the location to mediate liability.

WALTER E. 
Clasificación:
1.0

Do not have faulty wiring.

KHADIJAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY C. 
Clasificación:
4.0

Nothing, ease of use, truck was clean and employees helpful and professional.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
4.0

Entry into lot to tight with customer and rental vehicles blocking entry into lot.

RICHARD K. 
Clasificación:
1.0

All of my stuff was meadow

Johnetta G.  |  Overall Experience 
Clasificación:
1.0

Never answers phone for help or for payment

kecia m.  |  Overall Experience 
Clasificación:
2.0

Hire employees that are eager to assist customers, and Do not racially profile and assume .

ALEXANDREA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

Employees were great and had a wonderful attitude.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
3.0

Don't rent local one-way truck when I reserved a round-trip corporate truck for a 1500 mile trip I would like a contact for someone and discuss my bill and the entire rental process this hard to find on website

Thomas R. 
Clasificación:
5.0

Good pick up and drop off experience. No issues, friendly service

SCOTT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMELIA M. 
Clasificación:
5.0

Staff very friendly and knowledgeable. Seems there is good leadership here… employees are jovial, and seem content; store is well stocked and clean. My truck was ready for me when I arrived, and following a little paperwork was on the road in 15 minutes. At drop off later in the evening, same thing… the young man who checked me in was friendly and professional. Don't know who is the manager here, but you are doing an excellent job with this U-Haul location. Kudos leadership and staff! Keep up the good work!

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W. 
Clasificación:
5.0

Everything was great and will be back soon

NICKIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany R.  |  First Impressions 
Clasificación:
5.0

Diana was very friendly and helped me with a slight issue with the rental unit..

PARIS C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieth E.  |  First Impressions 
Clasificación:
5.0

Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.

Liteshia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chiquita C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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