Customer Reviews for U-Haul Storage of Gulfport

4,561 comentarios

1132 Pass Rd   Gulfport, MS 39501
(Apx two miles east of Hwy 49)

(228) 864-6672

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(228) 864-6672

1132 Pass Rd
Gulfport, MS 39501
(Apx two miles east of Hwy 49)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

NYQUISHA B. 
Clasificación:
5.0

Great customer service!

Maria C. 
Clasificación:
5.0

Put a couple more chairs in the lobby.

William K. 
Clasificación:
5.0

Inform the customer that if they don't return the truck to the exact drop off location that they will be charged extra fees.

REGINA H. 
Clasificación:
2.0

Personnel was very rude and condescending while speaking with me. They were rolling their eyes when I was upset. I will not be going to this location again. We had a previous horrible experience with this store not even 3 weeks ago. We decided to try one more time and it was a disaster.

LYNDA H. 
Clasificación:
3.0

The rates changed. There was one amount quoted at booking but when I picked up the amounts increased. My only suggestion is to be consistent.

Doris S. 
Clasificación:
1.0

My reservation wasn't in the system

MELEKA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

Great service

JAMES E. 
Clasificación:
5.0

Friendly, fast, and reasonably priced…about as good as it gets. ¡Gracias!

WAYNE J. 
Clasificación:
4.0

have someone to listen to you and when you ask them to note something or come out to see your situation not to sit on the chair and say ill make sure i note your reservation. I wasted abbout 45 minutes cheking in. It was unnaceptble!

DAVID W. 
Clasificación:
5.0

Dana was excellent and took care of a couple of issues with reservation.

JEFFERY G. 
Clasificación:
5.0

No improvement needed. Process was handled in very professional manner. Gracias

LEONARDO T. 
Clasificación:
5.0

Car trailers are extremely heavy.. warn people of the drag.

LLOYD C. 
Clasificación:
1.0

So I had some problems with the paper work and calculations which could have been explained , but after the tenth time it was not . I was told to call the manager so I did . When I called the manager and explained it to her she basically told me I woke her up out her sleep and when I asked can I stop by tomorrow and resolve this what time will she be in she told me again I woke her up out her sleep in she was in a fog and did not know ! On the card that was giving to me it did not say what time to call the (manager) which I think was unprofessional and poor on management as well !!! I must say Travis helped me get in the unit which took about 20 minutes because it wasent working and he to had to keep calling inside for help so it just was not me !!!!! I appreciate Travis !! I finally just canceled !!!

Michella M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

Great staff!! Easy process!!

JOHNATHON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Everything was great!!

AMBER D. 
Clasificación:
5.0

I will tell all my friends about you guys

NABIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Clayton R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIL G. 
Clasificación:
5.0

Diana was very friendly and helped me with a slight issue with the rental unit..

PARIS C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua F. 
Clasificación:
5.0

Great services staff was very friendly and professional 👍👍

MARIVALDO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS E. 
Clasificación:
5.0

They were fast and courteous

Timothy N. 
Clasificación:
4.0

When I dropped off truck after hours homeless people in parking lot.

JULIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

The man that works at this location went over and beyond to help me even though they had just closed. He is a great assess to your company. The cashier was also nice and professional.

DAWN M. 
Clasificación:
5.0

My agent Johnathan was amazing. He went above and beyond in helping me. BIG KUDOS TO ALL HIS HELP.

DARLENE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

Train moving hep loaders better

Kenneth F. 
Clasificación:
3.0

We had ordered two sets of pads but only were provided with one. The dolly we ordered was not available either. But for the most part it went fine.

LESLIE M. 
Clasificación:
5.0

The service provided made me feel respected and appreciated. Thanks U-Haul

HOWARD W. 
Clasificación:
1.0

I was supposed to have an extra day added because I could not get all the equipment needed and when the associate called I let her know that and she just stated I have a customer waiting in that truck. I was there within 30 minutes and was charged for and extra day. The truck was only 30 minutes late.

April L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
3.0

I was charged a $15 fee for drop off at wrong location and the one I drop off was the one I had selected

john L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDAL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL ELIJAH T. 
Clasificación:
3.0

You need more people working in there, had to wait 45 minutes to talk to someone about picking up my reserved truck because they were busy talking to one customer

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

Nice people at this location, they will help you every way they can I highly recommend

JERRY H. 
Clasificación:
2.0

Reserved a van; no vans available. Ended up with a 15' box truck. Engine light on, ran rough and roof leaked onto my possessions. The location seems to be poorly run.

THOMAS W. 
Clasificación:
1.0

Staff was rude and I will never rent from this location again, im a buisness owner and will be taking my business to another location and will tell others to do the same

ZACHARY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

The truck I got, the steering was off, the check engine light was on and something was off with the transmission. I couldn't drive it over 55mph on the interstate. That truck could seriously use some time in the shop.

AMY C. 
Clasificación:
4.0

The people were friendly and professional. The installation took over an hour, so I was able to check-out the whole facility. The place is well-run and very busy (on a Sunday). When you finish the paving project and control the dust, you'll have an excellent location. Thanks for the good service. You'll be my recommended place to go.

Bob B. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
1.0

I was beyond overcharged. The truck needed an alignment because it pulls hard to the left. There were no dolly's available and not a single person was friendly or helpful

ROBERT H. 
Clasificación:
5.0

This is a great location. The staff is always friendly. Would highly recommend.

JACK M. 
Clasificación:
1.0

So i brought the truck back with the gas the way it was, the girl checking order #84694546 said i needed more gas, so i left and went to put a few more dollars in came back the same girl checking it back in for me said AGAIN i needed more gas and it was past what was required! Went a 2nd time to go put MORE gas in, At this point i was getting a little upset so we went to talk with the manager re: the gas. We were there almost an hour just to drop off a truck. The girl checking me in was price gouging obviously!! After 2 times doing that i figured it out. Talked with the manager and she said we would get a refund. She called 30 minutes after i left and said i would get 30$ credited to me. So the employees are price qouging to get a commission!! DO NOT DROP THE TRUCK OFF AND LEAVE KEYS WITHOUT CHECKING OUT FIRST!!! The employee knew she was gonna get commission and tried to bullshit me!!! YOU NEED TO FIRE EVERYONE AND START WITH A WHOLE NEW STAFF ... This is the 2nd time I've had problems with this location so i will never use again!!!!! GET A NEW STAFF TO START FRESH WITHOUT SCANDALOUS EMPLOYEES.

DARLENE N. 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIA B. 
Clasificación:
5.0

The staff greeted me with a smile and the service was fast and efficient. I was in and out in less than 15 mins.

SHARON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer V. 
Clasificación:
1.0

Everything

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Andretta J. 
Clasificación:
2.0

Lady said she was district or general manager. Terrible customer service

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cullen R.  |  Overall Experience 
Clasificación:
1.0

I made my reservation at a certain location. I do not check my email very often and once i arrived at the location there was not a trailer there. I checked my reservation and it said the location moved 25 minutes away. I go to pock up that trailer and when i said i was going to drop the trailer off at the location i picked on my reservation they said they would charge me an additional 100.00. If there was not a trailer at my original location then why did it let me make my reservation. I picked that location for a reason and i did not want to go 25 minutes out of my way to get the trailer from another location. This is not the first time this has happened with uhaul and i will not use this company again.

STEVEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Keith A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HALLIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Makenna T. 
Clasificación:
5.0

You'll do not have to improve on anything you'll have excellent service and you'lls staff is excellent as well

TAMMY C. 
Clasificación:
5.0

Every employee that I came in contact with has great customer service. They are very knowledgeable about UHaul. Thanks to Jonathon and Jeremy. Also the lady and guy that helped me with the return. This was my first time using and they all made it easy. Thanks.

JENNIFER W. 
Clasificación:
1.0

Wouldn't use it again

SIDNEY F.  |  Overall Experience 
Clasificación:
1.0

Small storage

SIDNEY F.  |  First Impressions 
Clasificación:
5.0

The move required multiple orders,storage A, move, storage B, delivery B, re-entering credit cards and contracts. To be competitive, should have all info carry through from beginning to end. Pricing was as agreed, paperwork should follow.

Curtis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teddy M. 
Clasificación:
3.0

I know their was construction but the place seemed unorganized

CYRUS C. 
Clasificación:
3.0

My daughter was needing a truck on Labor Day to move into a new house. Thankfully, this location was open. All the ones in my neighborhood were closed, so we had to drive a little further. When we got home, the furniture pads were missing. I had to drive all the way back to retrieve them. Other than that, we were allowed to extend another day by phone, which was convenient.

BARBARA M. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRYANT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
4.0

I love how you have updated using the technology. I'm in and out in no time. Your personal are very helpful

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
3.0

1-Not so good part of town 2-U-Haul Rep. must of been having a bad day, not my fault. 3-Next time I drop a Truck off it will be in another town in MS.

PAUL B. 
Clasificación:
3.0

Let me start by saying that the young man that took care of me was excellent. What wasn't excellent was that the lighting package for my hitch did not come in and no one called me to see if I wanted to reschedule. Now I will have to make two trips. Also, the young man was working alone so I had to sit and wait while he took care of other customers. Why would someone schedule a hitch install and then not schedule enough employees?? Still he was very nice and it is not his fault.

sherry L. 
Clasificación:
5.0

Excelente

REBECCA F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Allen D. 
Clasificación:
5.0

Nada

khalid E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMILLA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
1.0

I was given a 26 ft truck, and was supposed to have been a 20 ft truck. By the time I realized the truck was the wrong size the movers were waiting on me and I couldn't go back to the store. This truck cost me more money, more fuel and the truck rode like a tank. The lady should have looked at my reservation.

gloria D. 
Clasificación:
4.0

Nothing really, there was some training going on behind the counter but that seemed normal to training a new employee.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
2.0

The worst experience ever. Said they never “got” out reservation. Had to go to 5 different locations to find a truck to move across states that day. Customer service was rude and refused to give us our $100 off for the inconvenience of having to upgrade to a bigger truck. EVEN though we didn't want it….but had to. I will never rent with uhaul again. You treat us like garbage and make us feel unappreciated for something that wasn't out fault. I hope you find better employees to service people.

WHITNEY B. 
Clasificación:
5.0

Appreciate the quick and easy service

KEITH B. 
Clasificación:
5.0

The hitch looks great and the people working there were awesome. Nothing I could see needed to be improved

Suzette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion C. 
Clasificación:
3.0

Truck over heated could not even use it.

Sarah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vince M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY Y. 
Clasificación:
5.0

Again, staff was great. I was in/out quickly with no issues.

Sheri G. 
Clasificación:
5.0

Shout-out to the staff for being helpful throughout our rental experience -- from move-in to move-out.

Kristie A.  |  Overall Experience 
Clasificación:
2.0

The size of the unit for the price, combined with the fact that there was no lighting inside the unit and they had to put out traps far rats/roaches was quite disappointing. Combine this with the fact that uhaul's website would never work when I set up an automated payment made for a less than stellar experience.

Justin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathern G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca S.  |  First Impressions 
Clasificación:
4.0

My unit leaked some water and I had a lot of mildew

Lori M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

P J H.  |  Online Move In 
Clasificación:
4.0

Never had any issues, place is clean and secure.

Adolf W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieth E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashanti O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P.  |  First Impressions 
Clasificación:
5.0

Best service and management I've had. Will definitely recommend and use again!

KAVAJI B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L.  |  Overall Experience 
Clasificación:
4.0

A little disorganized but everyone was helpful and friendly.

Melissa K.  |  First Impressions 
Clasificación:
5.0

Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.

Liteshia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chiquita C.  |  First Impressions 
Clasificación:
3.0

The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Angela W. | Reservación
No se han enviado comentarios para esta ubicación.

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