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Keith A. | Overall ExperienceCustomer Reviews for U-Haul Storage of Gulfport
Testimonials From Recent Customers
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You'll do not have to improve on anything you'll have excellent service and you'lls staff is excellent as well
TAMMY C.Every employee that I came in contact with has great customer service. They are very knowledgeable about UHaul. Thanks to Jonathon and Jeremy. Also the lady and guy that helped me with the return. This was my first time using and they all made it easy. Thanks.
JENNIFER W.Wouldn't use it again
SIDNEY F. | Overall ExperienceSmall storage
SIDNEY F. | First ImpressionsThe move required multiple orders,storage A, move, storage B, delivery B, re-entering credit cards and contracts. To be competitive, should have all info carry through from beginning to end. Pricing was as agreed, paperwork should follow.
Curtis C.I know their was construction but the place seemed unorganized
CYRUS C.My daughter was needing a truck on Labor Day to move into a new house. Thankfully, this location was open. All the ones in my neighborhood were closed, so we had to drive a little further. When we got home, the furniture pads were missing. I had to drive all the way back to retrieve them. Other than that, we were allowed to extend another day by phone, which was convenient.
BARBARA M.I love how you have updated using the technology. I'm in and out in no time. Your personal are very helpful
MICHAEL G.1-Not so good part of town 2-U-Haul Rep. must of been having a bad day, not my fault. 3-Next time I drop a Truck off it will be in another town in MS.
PAUL B.Let me start by saying that the young man that took care of me was excellent. What wasn't excellent was that the lighting package for my hitch did not come in and no one called me to see if I wanted to reschedule. Now I will have to make two trips. Also, the young man was working alone so I had to sit and wait while he took care of other customers. Why would someone schedule a hitch install and then not schedule enough employees?? Still he was very nice and it is not his fault.
sherry L.Excelente
REBECCA F.Nada
khalid E.I was given a 26 ft truck, and was supposed to have been a 20 ft truck. By the time I realized the truck was the wrong size the movers were waiting on me and I couldn't go back to the store. This truck cost me more money, more fuel and the truck rode like a tank. The lady should have looked at my reservation.
gloria D.Nothing really, there was some training going on behind the counter but that seemed normal to training a new employee.
Deborah S.The worst experience ever. Said they never “got†out reservation. Had to go to 5 different locations to find a truck to move across states that day. Customer service was rude and refused to give us our $100 off for the inconvenience of having to upgrade to a bigger truck. EVEN though we didn't want it….but had to. I will never rent with uhaul again. You treat us like garbage and make us feel unappreciated for something that wasn't out fault. I hope you find better employees to service people.
WHITNEY B.Appreciate the quick and easy service
KEITH B.The hitch looks great and the people working there were awesome. Nothing I could see needed to be improved
Suzette B.Truck over heated could not even use it.
Sarah T.Again, staff was great. I was in/out quickly with no issues.
Sheri G.Keep up the good/hard work!
MICHEAL P.Store was very busy when I arrived for pick up, but employees were handling the rush very well. The process went very smooth and efficient. Great group of employees.
JOHN S.My reservation got messed up not once, not twice, but three times and I reserved a dolly that they did have to provide. On top of all that the person who checked me out was very rude
Shelly O.We were given a larger truck than we reserved and it made it a little more complicated.
Zachary H.Just make sure they understand how the drop box work.
alice H.Shout-out to the staff for being helpful throughout our rental experience -- from move-in to move-out.
Kristie A. | Overall ExperienceThe size of the unit for the price, combined with the fact that there was no lighting inside the unit and they had to put out traps far rats/roaches was quite disappointing. Combine this with the fact that uhaul's website would never work when I set up an automated payment made for a less than stellar experience.
Justin M. | Overall ExperienceGood service uhaul check in service should be much faster. Staff was very nice.
Michael T.Thank you for your service everything was nice
JUDY S.Paid for a 15 foot truck. I was give a 10 foot. Truck reeked of cigarette smoke. Employees couldn't be bothered with helping resolve the issue. Was told an 8pm return time, online drop of was listed at 7pm. Will never go back to this location again. My attorney is actively trying to dispute this contact and reverse the payment. FRAUD!
MATTHEW B.Everything was great. The truck was super clean, paperwork & vehicle was ready when I got there. In, out quick & easy drop off.
LISA H.I paid to have my container delivered to my house but instead an empty container was delivered. A second contract and payment was charged to me for the second container and I have yet to see that money returned. I had to drive the empty container back to u-haul and wait over an hour and a half to get my container.
DAVID C.Everything was perfect.
CHERYL T.Uhaul gave me a Horrible vehicle. The check engine light was on, and I was afraid the vehicle would eventually leave me stranded somewhere. The rented Uhaul reeked of cigarette smoke and the engine had a weird smokey smell. The Uhaul was uncleaned but useful. I would not use this Uhaul location for a Uhaul on longer trips in fear of being stranded on the side of the road. Equipment was my major problem. Availability of a dolly was mis-stated online, therefore I wasn't able to get a dolly unless I exchanged it for the more expensive appliance dolly. Truly uncomfortable and unfortunate Uhaul experience.
AMANI L.Truck was due for servicing
Raymond W.These ladies were awesome they were fast courteous and very helpful all ladies team at Password Store I give them a thumbs up.
ANGLE L.The staff at the store were wonderful; they were courteous and responsive. The online app was pathetic.
Elane W.From start to finish, everything was perfect. The guy who checked us in was great, the lady to whom we returned the van, as well. It would be great to get these people some help, though. Seems as though there should be a few more people there, helping out.
YVETTE M.Drivability issues with truck. Steering wheel and front end wobbly, mpgs were below advertised average. Ride quality was subpar, even factoring in road conditions and type of truck.
ROBERT J.We told the workers about the battery being dead, but they did not care.
PHILIP S.New manager has problems being kind. Not that she is mean, more like rude. Did not believe photo we took showing gas level, made us screenshot and come back next day then rudely told us if we had a problem we should have come back in. She was busy with other customers and man who gave us the truck said to take picture of everything as proof. He was very kind.
PEGGY H.My only problem with U-Haul is I received very confusing emails with confirmations. All of the confirmation showed a different pick up location anywhere from Jackson, MS to D'Iberville, MS. Once I called the Gulfport location the 3rd time they confirmed that I had a reservation for their location even though I received a new confirmation showing I was to pick up a 15' truck in D'Iberville instead of a 10' truck in Gulfport. Gulfport also advised they couldn't guarantee a dolly because they weren't sure if they would have one and couldn't do anything about it. For the price I had to pay for the mileage, my reservation should have been guaranteed. The advertisement for your local truck is very deceiving with a $19.95 truck. Customers don't realize they also have to pay .99 cents a mile and fill the gas tank up. I went from a $19.95 truck to it costing me $113.08. Not a very good deal. I've been a U-Haul customer for years and not satisfied with local trucks. Phyllis Elder
Phyllis E.The issue was not the location but the process of turning in the truck. I had to turn in the truck at a different location other than what was specified on the contract because of mechanical issues with the engine. After calling U-Haul customer service their response to this question was to drive the truck to the original destination and if it broke down to call roadside assistance. That was not an acceptable response, why would I drive a truck that's experiencing mechanical problems already when it is at a U-Haul dealer and can be left there to be repaired. After speaking several times to customer service about the situation the lady named Sue explain that I will need to drive it again and then promptly hung up on me. That is not how you should do business with customers who are trying to prevent your equipment from being damaged. I had to call customer service again and speak with someone else who could think about the situation logically and help me.
RICH L.Friendly and fast service, great experience
James R.Had trouble with the online return for a bit but finally got it to work.
Robbie B.I was, however, EXTREMELY DISSATISFIED with the constant changes in reservations and pickup locations, the blatant lying about truck availability, and the nearly 200% charging over the estimate. And for those reasons, I will be recommending professional movers to all I know. Movers would have only cost me $400 more than the truck.
COREY R.They came to the truck to clean it on spot, they were friendly, and understanding.
Nekesha L.They are trying to charge my card again for the rental that was paid for at the time of pickup after the rental has been returned a week ago
temekia T.Nada
MANUEL M.This specific location I have no problem with them but I asked for Uhaul overall company and their customer service your fucking suck!!! Y'all cost me over $400 total for a one day rental, because your employees don't know what the Hell they are doing, nor do they care about their customers! They had me running around all over the damn state trying to pick up a 15' truck. None of y'all seem to understand what The definition of “reservation†means! When you reserve something that's a guarantee that it will be there when you get there! None of y'all honor that, even if I pay the deposit! I can assure you I will never use U-Haul again and I'll make it my mission to blast this incident all over social media to let other people know how shitty of a company y'all are and how terrible y'all treat your customers!!!
DAVID J.All good. Thanks
EDWARD G.Dropped off before they were open and they helped me with no problems.
NICKOLAS M.My unit leaked some water and I had a lot of mildew
Lori M. | Overall ExperienceNever had any issues, place is clean and secure.
Adolf W. | Overall ExperienceBest service and management I've had. Will definitely recommend and use again!
KAVAJI B. | First ImpressionsA little disorganized but everyone was helpful and friendly.
Melissa K. | First ImpressionsEveryone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.
Liteshia M. | First ImpressionsThey keep a cone propped in the sliding door which allows anyone to have access to the inside. I have seen people off the street shaving in the bathroom.
Stacy S. | Overall ExperienceMy issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.
Paul V. | Overall ExperienceThey were so clean I could have eaten off them. .
Frank F. | Overall ExperienceAll employees were very kind and helpful. Will definitely get my return business if needed.
Susan R. | First ImpressionsThe Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!
Steven S. | First ImpressionsFacility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.
Melissa W. | First ImpressionsDespite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.
Kimberly T. | Overall ExperienceI had no problems and will use Uhaul again.
Kimberly H. | First ImpressionsI had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player
Stacy S. | First ImpressionsEverything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat
Andrea C. | First ImpressionsThe representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!
Angela W. | Reservación