Comentarios de los clientes para U-Haul Storage of Gulfport

They acted like they didn't want to be there and they didn't want to be bothered. And they were not abiding by the covid mandates set by the governor.

We were very pleased with our experience in dealing with this location and their employees. Everyone was polite and very helpful.

Nothing, everything was great.

Trailer leaked

Everything great

I had a little trouble finding the drop box return; however, I'm confident I was told where it was located but just didn't listen. I thought I would return before closing.

The only problem we had it kind of Ragley need a little work to it but everything else and the workers was great thank yall

The truck was ready when I arrived I drove to destination in daylight and drove back at night the dasbord light was not on i could not see the speed omiter of how fast I was going when you turn off dashboarI light came on. I reported issue on return. My billing was accurate.

I was a little confused with the billing. I was under the impression that it was $19.95 and then $.59 a mile (or whatever it was) after a certain amount of miles. But apparently it is $19.95 plus $.59 a mile.

Personnel should have dispatched Roadside Assistance as they stated they would, but I had to wait over 7 hours for Roadside Assistance because the U-haul personnel did to call me back or send Roadside Assistance as I requested.

Get rid of that truck. It was clean, but in terrible condition. Banged up, door handles broken, head light switch broken.

Very professional and helpful.

I was very satisfied with everything from picking up the truck to returning it! Everyone there was wonderful!

Customer service is horrible

ALL WENT VERY WELL. WE WERE INVOLVED WITH A LOCAL MOVE AND U-HAUL WAS VERY FLEXIBLE IN THE CHANGES WE HAD TO MAKE. EXCELLENT SERVICE OVERALL.

I had great service

The man that helped us was a idiot. He said we couldn't tow the vehicle with anything. my wife showed him that we could via uhaul website. Then he fixed his mistake. He is the manager, omg fire him and get someone that's not a idiot

Have employees wear face mask and have hand sanitizers available for employees & customers.

My issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.

They were so clean I could have eaten off them. .

Used this location several times. The person working was funny.

Very dirty store, so maybe sweep once a week at least? Maybe even think about investing in a mop and bucket,

The equipment drop off went smoothly. No issues at all.

All employees were very kind and helpful. Will definitely get my return business if needed.

The gas tank was not full when we left ,and the mileage was not correct! But we bought it back on full and I still got charged extra on my account. And you should have seen everything with the attachments before we left and after we returned the vehicle.

The check engine light came on and the truck cut off on me while driving to and from

The Service was great and the Attendants treated me with the utmost respect, and they were well trained and caring.

Everything was great!

I think every team sport that help me and my move and everyone who was there on the phone and in the physical I rate them the highest rate above all and thank them and we'll come back many more times.

Make more parking, almost ALL the parking spots are used by the employees, leaving no parking if there are more than two customers.

Only issue was the Smoke smell was so bad I had to wear my mask to drive it. Sprayed w febreze to calm it down some.

Nothing

The check in of my equipment was handled efficiently by friendly staff member.

Never got to use the tow dolly I rented. Returned an hour after getting it

This is first time I have ever rented a vehicle where the CDW had a deductible...I don't see a reason to pay $10 for a $150 deductible. I will never get that coverage again

Make sure all equipment is gone over with a checklist when brought in/dropped off to ensure it is clean and serviceable for the next customer. I arrived to pick up a 6x12 trailer and the hitch was broken. I had to be switched off to another trailer. However, the staff on the day shift was swift and courteous in getting it all done.

Keep treating them with the same professional customer service that you gave me .....

The moving company contracted by Uhaul stole an item from me. Then lord multiple times about sending it back to me. Would NOT recommend.

Customer service was terrible, I had trouble getting my rental done through the mobile service, and for an hour no one never asked to assist me. Finally I was able to get my rental, only to get a dirty truck. This was terrible experience i don't want to ever go back.

None comments

It's all good👍🏻

The driver forgot to lock the trailer so we traveled all those miles endangering ourself and others. I reported the incident and have yet to hear back from a manager.

Noon needed.

too much prior damage to vehicle. i have too photograph and upload too much. also vehicle stunk from smoking. whole process too time consuming.

The Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!

Facility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.

Despite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.

The staff was always helpful. My items we're secure and stayed in great shape.

I was to get a single large storage unit. I call a few times to confirm this. When I arrived they gave me two small units that was less storage space than the single large unit I had reserved. It was extremely difficult to get my stuff in. I’m very dissatisfied!

When we got the storage I wasn’t asked bout the insurance. I came back from working out of town and all my stuff was wet and molded. The ceiling had done fell in and wet all my things. So when I went to the front they say they can’t do anything cause of the insurance. Well as I reported it to the front come to find out the lady ain’t send it in to the boss nor noted it in the computer

Dana was extremely knowledgeable in her facility and its options, selecting appropriate size unit for me, covering all aspects during our discussion. Other staff members extremely helpful getting me moved in, into the facility to my unit, how to access via my code, and adjusting the code when the system detected a duplicated code Only intending a short stay a i am attempting to purchase a home in the Gulfport area but am highly pleased with the situation.

They were very helpful and nice

Things had black mold rained in unit damaged alot of my things

I had no problems and will use Uhaul again.

They were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.

I only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!

I had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player

Uhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.

Enjoyed using UHAUL !!

It was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!

Terrible service! Overcharged me and it took over a month to clear up!

Everything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat

Love the Staff very helpful and caring

Affordable price! Great customer service!

The people are awesome

The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

Great service! Went above and beyond...thanks so much!

This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

Na

I received an excellent service and they tried to help me the best they could.They are a gerat team.

Great location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.

Could be a little better organized. But still great service.

Great customer service and efficient. Answer all my questions. Great team members! Keep up the good work

Thank you for the truck storage locker. I will tell my friends to go to you.

They did a good job.

Gulfport was ok.. friendly people ..the truck tho was horrible terrible gas mileage filled up 3 times at 65.00 dollars, the truck seem to be hard to take off.. it didnt get good gas mileage at all...

Very helpful

Great assistance at this site.. Very knowledge of what I was in need of, went way beyond expectation,

The people working at this U-Haul facility on Pass Rd in Gulfport,MS were a pleasure to deal with. Very very helpful and friendly. I would highly recommend them to anyone needing storage or a truck.

Very nice and friendly.

Excellent staff and location

While the entire experience was chaotic on my part, the Pass Rd Uhaul staff were always so helpful and accommodating when my plans changed, last minute. Kenny and Rolston went above and beyond!

Very well run facility.

..........

My reservation was on on time, and delivered to the uHaul to the nearest location to my home. My uHaul truck and trailer was safe to drive my distance to Gulf Port, and I didn't exceed my miles.

The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Everything went smoothly with no hassles. The representative was courteous and knowledgeable.

Everytime I called about my payment the person I spoke with was very courteous and helpful. If I have 2 us another storage facility in the future it'll b a Uhaul Storage.

The overlook of the place look clean well maintained but my unit got rain in it and my brand new couch got ruined and my TV will not power on now and my pictures and trays has mildew from rain on it.

Hannah and Chris was extremely helpful in assisting me with selecting the right storage unit on 9/1. The person that assisted me on 8/31 couldn’t show me the unit and gave me the wrong size.

No elevator for second floor storage.... not accessible 24hr unless you pay extra

The General manager was great to work with and had everything ready when we arrived. Sean is a great GM!!!

They told me they had a elevator when I called the 1800 # .. when I got to the storage I was informed they didn't...my unit was on The second floor.

The wait was to long and I'm a,pretty patient person they need more staff please and thank you and where is the darn elevator! !for the the storage area

It was fast service, the representative was sweet, keep a smile on his face at all time.

Great customer service.

professional

I was treated well at U-Haul and I would use them again

The storage was good but the price was very high compared to other places and it really hurt me being on fixed income.