Customer Reviews for U-Haul Storage of Gulfport

5,811 reviews

1132 Pass Rd   Gulfport, MS 39501
(Apx two miles east of Hwy 49, On south side of airport)

(228) 864-6672

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(228) 864-6672

1132 Pass Rd
Gulfport, MS 39501
(Apx two miles east of Hwy 49, On south side of airport)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Love this location but I fueled up and then your company charged me 7.95 I filled up like person told my driver

debra t 
Rating:
1.0

It has no air conditioning and they knew and it was 100 degrees outside

Gary S 
Rating:
1.0

I came there, was told one price and charged double. Horrible communication and over charged

bryan m 
Rating:
3.0

Refer to gas ⛽️ issue in above comment as it is applicable to both locations.

Stella C 
Rating:
5.0

Everyone involved in my trailer rental was very helpful and willing to go an extra step to help. Best U-Haul I've had the pleasure of dealing with.

PETER W 
Rating:
5.0

wish they had a backup camera with alignment parking and blind spot sensors for people to see in otter areas

Paul O 
Rating:
5.0

Truck needed a tune-up however Ms. Diaundra M. immediately asked us if there were were any problems with the truck and wrote them down to take care of them. Wonderful service.

christopher g 
Rating:
5.0

Customer did not leave a comment.

Jamari C 
Rating:
5.0

Very friendly and helping pick the correct trailer for what I needed. Thank you

JOE W 
Rating:
5.0

Customer did not leave a comment.

Tara C 
Rating:
5.0

Customer did not leave a comment.

Carl S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy H 
Rating:
3.0

Have employees at work when they are scheduled so customers don’t have to wait

Michael H 
Rating:
1.0

Climate-controlled storage was actually very hot during the summer months. There was no AC actively working when I was there, instead they were using floor fans insecurely jerry-rigged to the ceiling (which were not doing a good job at all). Upon retrieving my belongings before ending my contract for moving, the entire “climate controlled” interior had a very deep, powerful stench of stale urine that permeated my belongings that were stored there. The staff also repeatedly complained to me and other customers about their staffing issues during my move out day. I ended up getting my 15’ truck 2 hours later than what I scheduled a month ago due to a combination of incessant complaining from staff about other coworkers not being to work on time and…. the other employees being late. The staff seemed more preoccupied with venting to customers than working to get us taken care of despite their drawbacks. More time was wasted on complaining to us than actually doing their job. I had to wash everything I had stored here, and I was put two entire hours behind due to their level of unprofessionalism. The staff also seemed to enjoy correcting me referring to my truck rental as an “van” because they call them trucks, despite a picture on the board behind their heads of my exact rental van titled in bold black letters as “15’ Van.” Intervention needed at this location ASAP. I expected better, having done business at much nicer Uhaul facilities elsewhere.

Robert A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha B 
Rating:
3.0

Location was understaffed, but the staff working there were quick and had great attitudes. They were sincere and helpful.

Mark W 
Rating:
3.0

I was left stranded after dark when it started raining and the windshield wipers would not come on. This was clearly a safety hazard for my wife and I. Roadside assistance was contacted. The roadside guy was super great! Turns out someone removed the fuse to the windshield wipers and other things. In addition, for having only 16,000 miles on it, the truck was beat up pretty bad, it vibrated like it was out of alignment and the check engine light was on the entire time. This was a horrible experience for me.

Lee T 
Rating:
5.0

Customer did not leave a comment.

Raven H 
Rating:
1.0

The guy that helped me originally insisted they had no 8" bed pick up trucks, had I not reserved online I would have ended up with a box truck instead of the "9ft" that suddenly appeared... however the truck I was given had no working AC, it felt like a hair dryer, and in south MS you want AC when you working!!!! Yeah, the truck was only "$19.99/day) but i paid $80 for 24hrs to be HOT AF!!! Don't use this location!!! Long haired gut is an idiot.

Kristie K 
Rating:
2.0

Customer did not leave a comment.

Alberto R 
Rating:
5.0

The location manager and the staff at this location really made the biggest impact on my experience with U-Haul and U-Haul storage. Corporate U-haul screwed up my storage location (was supposed to be closer to my office), and they put me here instead. When I got here, the storage code provided by corporate U-Haul did not work. The manager, Dana, helped me get access to the unit after hours. Even though there are 5-6 locations closer to my home and work, I will drive out of my way to this location since they were so helpful from now on. If I ever need a hitch, I'll come here. When I need storage again, I will come here.

Kenneth W  |  Overall Experience 
Rating:
3.0

It was fine when I first started using this facility in 2021. By the time I moved out this month, they had the back stacked so much with those boxes by the van body units, that my unit was a little difficult for me to access most of the time. Luckily I was moving out anyway bc I recently moved back home. But I’m not paying the kind of money I paid not to have easy access to my things. But that’s what I get for doing business with a corporation instead of a local business honestly

Cara T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
3.0

Better computers! Took a while to check in. Lines!

Darlene M 
Rating:
3.0

Customer did not leave a comment.

Bobby A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEOLA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
3.0

Turned the truck in on Saturday, May 18th, received a call on Monday that I had not turned the truck in. I let them know I had. Later in the day I saw a e-mail that said I turned it in. It was dated Sunday, May 19th. Receiving personnel need to better track returns.

STEPHEN R 
Rating:
5.0

Keep doing what you’re doing a great job!!!!

CYNTHIA R 
Rating:
2.0

Mice everywhere! The employees are the most unpleasant people in Gulfport.

Nathan B  |  Overall Experience 
Rating:
3.0

The driver had lost the truck keys inside truck while loading, did find keys after unloading, and had to pay 100.00 for another key. It was unfortunate we had to pay for a key when it was on truck.

Paula D 
Rating:
5.0

Customer did not leave a comment.

Latoya M 
Rating:
5.0

The lady that helped hit the front desk.She was incredible very nice.Thank you for her help.Don't remember her name.She's been there for 5 years

Jeffrey D 
Rating:
5.0

N/A

Nykeshia S 
Rating:
3.0

Two out of three auto transport haulers available were not roadworthy. One had a tire with clear sidewall damage and the other had a tag/registration that was out of date. After some back and forth we took the trailer on this rental, but wasted at least 45 minutes during the whole ordeal to get hooked up to a good trailer and paperwork changed from the first assigned trailer. Obviously y'all don't do proper evaluations of your equipment. No knock on the local staff, they made it right, but this is the second or third time I've had to turn down equipment due to damage, registration, or safety issues.

Anthony C 
Rating:
5.0

Stay awesome!

Kristina A 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B 
Rating:
5.0

Customer did not leave a comment.

Laurie K 
Rating:
5.0

Air conditioner was not working the radio would not come on and I can't believe I had to pay the amount I did for a 20 minutes or 30 jod

Samuel R 
Rating:
5.0

Nothing. Everything was excellent.

STEVEN A 
Rating:
5.0

Extremely happy with my experience. I will return soon as I am not quite finished with my move.

Johnny K 
Rating:
1.0

The drop off caused problems. Employees did not check in equipment which caused uhaul to charge for equipment that I had turned in. This process was very disappointing

Ravin N 
Rating:
1.0

Customer did not leave a comment.

crystal a 
Rating:
5.0

I was told the lock would be inside the unit and it wasn't

Michelle M  |  Online Move In 
Rating:
1.0

Ummmm make sure they secure the car on the trailer it could have fallen off and killed someone!!!

Jaime L 
Rating:
5.0

Customer did not leave a comment.

UrSula W 
Rating:
1.0

They charged my card twice for one rental but charged me twice my account was billed twice for the one rental ism losses off cal me please 228-760-0024 charles idom

CHARLES I 
Rating:
3.0

The equipment was clean. But it was clear that the outside had not been washed. But it was not a real big deal.

Vicky G 
Rating:
5.0

Customer did not leave a comment.

gregory b 
Rating:
4.0

Customer did not leave a comment.

Kamie T 
Rating:
5.0

Excellent service.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Pam B 
Rating:
5.0

We had an excellent experience. Would definitely recommend.

Ronda K 
Rating:
1.0

Very unprofessional. Did NOT have the equipment I RESERVED online a week before the rental. I ended up BUYING equipment because it was there to buy but not to rent. The employees were rude to customers, yelling and cursing. I waited over an hour to get a truck I reserved a week before pick up. The WORST move EVER!!! Twenty five years in the army and I've had a LOT of moves. This one was way above the worst experience I've had. I'm STILL fighting a two hundred and fifty dollar charge because I dropped the truck off in the "Wrong Location" even though that's where Uhaul TOLD me to drop it off.

Robert M 
Rating:
4.0

Customer did not leave a comment.

whitney b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Always a good experience.

William B 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
1.0

The manager was rude

Johnecia B 
Rating:
1.0

Customer service was terrible, the Guh who Worked on my order, was cursing at customers, when I came to my order after standing in line for over an hour he proceed to tell me that things that I reserved a week prior wasn’t in the store. I told him to. Call the manager I couldn’t take no for an answer. The communication in the store is unprofessional I drove from Pensacola to Mississippi to pack and move my blind aunt back to Pensacola and having to deal with that for 2 hours is definitely disheartening

Vanessa P 
Rating:
1.0

We chose a set off location and uhaul called after we signed the paperwork and picked up the truck and asked us to bring the truck 20 miles further away. We didn't want to but they said they would compensate us by giving us $20.00 dollars. We never got it.

Kimberly B 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
3.0

Customer did not leave a comment.

DOROTHY F  |  Overall Experience 
Rating:
3.0

I rate it this because when I go to move my stuff out of storage, my furniture had mold all over it. I thought it was gonna be good when I go to get my stuff, but nope. Now I gotta go and get buy some more furniture after I just only has this for only 2 yrs. Glad some my other stuff was not damaged ir molded while in the storage room.

Pamela B  |  Overall Experience 
Rating:
5.0

DeeDee was extremely friendly and helpful, Kenny as well

LINDA B  |  First Impressions 
Rating:
5.0

A better night deposit

antonio h 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

The woman at the front desk was incredibly helpful. All of the other workers (2 men) were so sweet to my daughter. I can't say enough good things about this team.

Heather R 
Rating:
1.0

Customer did not leave a comment.

Arnishia P 
Rating:
2.0

Customer did not leave a comment.

Evan L 
Rating:
5.0

The two workers that were there were awesome from start to returning equipment.

TERRENCE C 
Rating:
5.0

The guy that helped me return. My trailer was really friendly and so helpful. Thank you so much!

Scott H 
Rating:
5.0

Installation was perfect!

Sheila H 
Rating:
3.0

Could have used a larger store room

Henrey J  |  First Impressions 
Rating:
5.0

a bit more higher rated cost for rental and miles really compared to other truck rental stores but I'm a small business that needed get around to job locations and my vehicle is under repairs.

MITCHELL M 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Sean (Shaun?) was super nice and explained the hitch installation really well. There was some difficulty at the register figuring out how to charge my card with the hitch installation. The cashier was super polite so I didn't mind waiting, but it would be a place to improve.

Ivan C 
Rating:
5.0

Customer did not leave a comment.

Jeff a 
Rating:
5.0

Lower the mileage price to less than a $.

Janie L 
Rating:
1.0

Very rude employees it is not professional when you walk up to the counter to try to speak to the cashier are receptionist and they're steady on the phone with their boyfriend or their other girlfriend it's very disrespectful and that's what your employees did

Christopher W 
Rating:
5.0

Easy drop off. Staff was very friendly.

James G 
Rating:
4.0

Customer did not leave a comment.

Andrae R 
Rating:
4.0

Employees were great, huge help. Helped me back up the truck with the trailer, helped load my car, went above and beyond to help.

Tracis M 
Rating:
3.0

Our boxes were shipped separately because I order a 5th one once I realized 4 wasn't going to be enough. They didn't notice our separate order when they shipped them and we didn't realize it until the first ones arrived in Gulfport. The 5th was shipped free thank goodness! The driver who delivered the U-Boxes was excellent though!

Willie M 
Rating:
5.0

👍🏼

Patrice Y 
Rating:
1.0

Let customers know that when you rent a truck that's for 24 hours but you say you'll only need it for a few hours. Don't force a customer into giving you a time. Then charge you more for not bringing it back at the time you said. Also drove 22 miles but they said I needed to put 5 gallons in not 3. Asked what the mileage on the trucks where he told me he doesn't know. So your trucks only get 4 miles to the gallon.

steve m 
Rating:
5.0

Customer did not leave a comment.

Kate C 
Rating:
5.0

Actually just keep doing what you're doing!!!

Gary M 
Rating:
4.0

Customer did not leave a comment.

Brian A 
Rating:
4.0

Customer did not leave a comment.

Tyron P 
Rating:
3.0

Customer did not leave a comment.

zaire w 
Rating:
4.0

I feel like U Haul did a bait and switch. Inn your website I selected a $19.95 a day pick-up truck. I was given the option for insurance and declined. When I went and picked up the truck I was told insurance was mandatory. Them I find out that I had you pay for gas and 59 cents a mile. I paid for 35 miles. My $20 rental wound up being $64 before I even left the lot. I was told there was 1/4 tank of gas. Turns out there was only an 1/8 of a tank. I had to return it with 1/4 tank... I'll rent from Enterprise from now on when I need a truck...

Robert S 
Rating:
3.0

Customer did not leave a comment.

patty m 
Rating:
5.0

Good service

Melvin p 
Rating:
3.0

Customer did not leave a comment.

DOROTHY F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shetique B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darron H 
Rating:
5.0

The employees there were awesome and very friendly. Having worked there before I definitely appreciated having worked with such friendly people. One was an older veteran with a veterans hat, and a nice lady, and the dude who unhooked the trailer was very quick and courteous. It seems like they have a good crew there.

DUSTIN B 
Rating:
1.0

I have used uhaul many times over the last several years but this time was horrible. When we got to our storage and opened the truck it was infested with roaches. We had to bring the truck empty to our brand new home. I had to then get in my personal vehicle and go to the store to by foggers for the roaches. In 24 hours we fogged that truck more times than I can count. When we went back to the storage and started to load stuff up there were still roaches moving around. We had to keep our stuff in the garage and buy more foggers to now treat our stuff before moving it into the house. So now all of my personal stuff smells like raid. We were not able to bring any boxes into the house because every single items had to be inspected before moving it to the proper location. Some how some roaches still managed to get into my new home. So I have contacted orkin to come treat a new build that may have a roach infestation now. Uhaul was not able to provide us with a new truck but offered us a free extra day. We decided not to keep the roach motel any longer. We still have stuff we were not able to move because the whole roach situation was so overwhelming. This truck was never obviously inspected when it was retuned by the previous customer. I felt that uhaul should have gave a refund for all inconvenience their negligence caused.

Brian C 
Rating:
5.0

The guy who help me was very nice and welcomed me with open arms and the lady took very good care of making sure storage unit was clean so overall I have the best experience

david c 
Rating:
3.0

Customer did not leave a comment.

David B 
Rating:
5.0

The staff was prompt, friendly, and most helpful.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Randy G 
Rating:
5.0

Lower prices and rates.

Jonathan R 
Rating:
5.0

Was greeted and professionally tended, service attendant was very helpful and knowledgeable of the equipment, my time in and out was about 15 minutes. I will refer and use this place of business again for all of my truck rentals ,thank you for the well trained employees,they all deserve a raise in pay !!!

Richard S 
Rating:
5.0

The One who installed the hitch was very informative and very polite.

Geneva C 
Rating:
5.0

I saw nothing wrong.

Jennifer N 
Rating:
5.0

Thanks again

GARY D 
Rating:
5.0

Customer did not leave a comment.

Damon A 
Rating:
5.0

Customer did not leave a comment.

rodger h 
Rating:
5.0

Customer did not leave a comment.

Megan C 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
5.0

Very outgoing and courteous employees. Made the return so easy. Thanks Uhaul.

Belinda C 
Rating:
5.0

Customer did not leave a comment.

Kiara B 
Rating:
1.0

The outside storage are the beds off of the moving trucks and almost every one you are at risk of you or your stuff falling through like I did. And not to mention I could put my balled up fist through the holes in the roof...absolutely would not recommend.

gage h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordyn P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer n  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katrina c  |  First Impressions 
Rating:
5.0

Getting to the unit was ok,OK, I couldn't get the truck back to the front to turn it in cuz a truck parked in the way. Other than that. U-HAUL IS ACE NUMBER 1 IN MY BOOK.

TERRI F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrin W  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful.

SHEILA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANNA K  |  Overall Experience 
Rating:
5.0

The team at this location were well trained and customer friendly. I use this location often for truck rental and storage. Dana is outstanding, a people person and well rounded for this business. Hats off to Dana and her crew. Together they all made my relocation back to Gulfport stress free!

Samuel F  |  Overall Experience 
Rating:
5.0

Storage had a leak, and a few items got wet on small areas. But naturally, the staff was not aware if the leak until I was vacating the unit.

Don S  |  Overall Experience 
Rating:
5.0

The staff was welcoming the girl was kind of not customer friendly. But she was knowledgeable need more diverse worker to bring out the balance. Other than tht seem like I’m walking in kkk atmosphere.

GLENDA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jahvanney L  |  Overall Experience 
Rating:
3.0

Could us more lighting in the climate control units

Darrance H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelvin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill w  |  Overall Experience 
Rating:
5.0

The girl who rented me the storage was super helpful and friendly. There was a man there the day I closed my acount and he was super helpful and friendly. I would definitely recommend this location.

dianne b  |  Overall Experience 
Rating:
4.0

I was told where to leave the gas mark in the U Haul truck and I did so and still they took 30 dollars out my 100 dollars deposit. Remind you when I rented the truck it was on EMPTY....I have the paperwork showing where to leave the gas not knowing they still was gonna take 30 dollars anyway..

DIANNA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike m  |  Overall Experience 
Rating:
5.0

When closing out my storage unit account, there was a computer issue and Miss Cheyenne was EXTREMELY helpful in remedying the problem, maintaining a professional decorum and reassuring me that everything was going to be okay! Huge kudos to her, Big Kenny, Shaun and J for always being so helpful, kind and professional in all their interactions with not only me, but all the customers I've seen there. I hope the GM, Dana, knows what a great, hardworking and dedicated staff she has here in Gulfport!! I will continue to refer people there!!

GINGER L  |  Overall Experience 
Rating:
5.0

Everything was great

Terrain C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandi B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK A  |  First Impressions 
Rating:
5.0

Kenny, Shaun and J were all extremely helpful, professional and kind during my storage rental process and checking in of my trailer equipment. Being new to the community, I found it encouraging to be treated with such a warm welcome and professional kindness!

GINGER L  |  First Impressions 
Rating:
4.0

Be careful of mice. I did discover droppings in my unit when I moved. Other than that everything was good.

Chad R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Leslie D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C  |  First Impressions 
Rating:
5.0

The man that checked me in ., had jokes .. was funny and very cool .. he definitely had a lot on his plate though

Courtney W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lenora H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shannon N  |  First Impressions 
Rating:
5.0

Professional, Prompt, and Accurate

Tyrone J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT B  |  First Impressions 
Rating:
5.0

Prompt, professional, courteous….JIST FREAKING AMAZING STAFF!

Tyrone J  |  Overall Experience 
Rating:
5.0

Staff was super friendly and very helpful .

TIFFANY S  |  First Impressions 
Rating:
1.0

Move is not supposed to b this stressful

DIANNA M  |  Online Move In 
Rating:
3.0

rats are bad in the storage.

Natalie Y  |  Overall Experience 
Rating:
3.0

items was damage due to leak in storage united inconvenience timme to get resolve. unit was insured

Vivian M  |  Overall Experience 
Rating:
5.0

Excellent and professional service

Tyrone J  |  First Impressions 
Rating:
2.0

It was okay I guess but the only thing I did not like is y'all keep going up on my storage rent every other month or so it went from 64. 95 to 84.95 which is really unnecessary

Nickole S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBBIE B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

zhou z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robbi A  |  First Impressions 
Rating:
1.0

Sold my unit after I made a payment which they told me would stop it from being auctioned off but apparently it was already auctioned, plus I still received a bill the next month. I was getting my stuff out this month and lost it all. I was told all they could do was give me my money back

stephen j  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brett O  |  First Impressions 
Rating:
1.0

I have not moved out

Queen R  |  Overall Experience 
Rating:
4.0

Uhaul went above and beyond to give me the opportunity to my belongings. Thanks

Emily P  |  Overall Experience 
Rating:
1.0

We booked a unit online specifically picked one on ground floor since we had furniture. None were available upon arrival. The inside of the storage place was run down and not maintained. We had to find a different storage unit in gulfport and we got charged for the miles it took to drive there. It was not a good experience and wouldn't recommend this location. The workers there were not friendly either when we asked questions they were dismissive and seemed bothered by us.

Mianna R  |  Overall Experience 
Rating:
3.0

There was a lot of rat feces all over the floor.

Natalie Y  |  First Impressions 
Rating:
3.0

My only complaint is the rates kept going up much too often.

Lynda F  |  Overall Experience 
Rating:
2.0

They took $800.00 from me to unload my rental van under the rouse of $200.00/per hr. It took the guys 2hrs. and they did not refund my $600 The facility was dirty and locked up early. There were mice in my storage and lighting was insufficient.Will not recommend or use the facility again.

terry k  |  Overall Experience 
Rating:
5.0

Good afternoon how are you doing U-Haul my truck was excellent I had no proble

Gayle M  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful, secured storage and never had an issue with equipment not being available! I had my stuff in storage for over two year without a single problem!

Janet S  |  Overall Experience 
Rating:
5.0

Very nice people

Vanity M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany R  |  First Impressions 
Rating:
1.0

When I made my reservation for a 1st floor climate controlled 1,200 square foot storage, I knew that is what I was getting. When I checked in at the facility they gave me a 2nd Floor climate controlled small storage room and I am on a time schedule nothing else was open on a Sunday so I had to settle but I have no where else to put my other stuff because it would not fit in the storage they gave me. So I had to throw my stuff that wouldn't fit away.

Tyra M  |  First Impressions 
Rating:
5.0

I have 3 units but had to cancel this one. staff always eager to help but the hall was too narrow to fit the sofa. I would have moved stuff from my other units but it wouildnt have fit in those either. Its not a huge couch so I don't understand this. I know Cheyann tried very hard to make it work. Dana and her Assistant was very helpful getting things reversed. They made it quick and easy and I was grateful. online is very convenient but took two days having to re enter constantly over and over til finally went thru. if it does that because someone has it reserved, please just say "you can try later" but having to keep entering info over and over was frustrating. Eventhough I like U haul and prefer to have my storage here.

Kristin H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LILLIE M  |  Overall Experience 
Rating:
1.0

The storage unit available was on the second floor which was also split level making it a 2.5 level with stairs and a ramp only to load and unload items. No elevator available. The facility was not climate controlled and it was extremely sweltering hot while moving items in and out. I found a dead rat in my unit upon moving out. All of my belongings smelled like a dead rat in my car. I have to air out and clean my belongings before placing inside my home. There was a large cut out hole in the wall in the unit observed when moving in. I tried to cover it with a suitcase but I guess that didn’t help. 2 rat traps were also in the unit. For future movers, an elevator and climate control or air conditioning would be beneficial. Thanks.

Natosha N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VIRGINIA N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William F  |  Overall Experience 
Rating:
3.0

My access code still doesn't work after changing it 5 times. The box for the access code is illegible. I'll buy you a new one for Christmas.

Jerry M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy M  |  Overall Experience 
Rating:
5.0

Great customer service.

ROGER B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B  |  Overall Experience 
Rating:
5.0

Well done

Brian B  |  First Impressions 
Rating:
3.0

I rented this unit not knowing that there was not an elevator to help me get my things up to the second floor. I had no way to carry all of my things up the stairs by myself, and therefore this storage unit was useless to me and I never even used it to store any of my stuff. It would have been helpful to know this ahead of time, instead of wasting my money on a storage unit that I couldn’t use.

Kimberly M  |  Overall Experience 
Rating:
5.0

Staff was extremely friendly and helpful. Great experience!!

ROGER B  |  First Impressions 
Rating:
3.0

Mice over ran our storage. All they did was put a trap that didn’t work. Other than that, the storage is good.

Marcel W  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

samantha g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany R  |  Overall Experience 
Rating:
2.0

not knowledgeable

Terrell L  |  First Impressions 
Rating:
2.0

The facility was not what I expected from my previous experience with a different Uhaul storage facility in Hawaii. It wasn’t as clean as I expected it to be and there is a very musty smell that concerns me will transfer to the fabric of the sofa, and will also be absorbed by the wood in the table and dresser. They also did not have the size that I had actually reserved online. I ended up with a smaller unit, and although the movers made it work for a sofa, dresser (standing upright), and round dining table (laying on its side), it is not ideal and will make it difficult getting things out without strong movers to do so when it’s time to vacate. It also doesn’t leave very much space for boxes. The other inconvenience is that there is no elevator. The furniture needed to be carried up the stairs, then up ramps to get to the unit on the second floor. Unfortunately, with the timing I had no other option as I couldn’t keep the movers running around to different facilities or units. If I had known these things I would have looked for something better and closer to Bay St Louis or Picayune. Although every other place that I made inquiries with only had very big units which were too big for what I needed stored. What I had reserved was an 8x8 unit and that would have been perfect. What I ended up with was a 6x6 unit. On another note, I was impressed with the selection of packing supplies for sale at the facility.

Kalena C  |  First Impressions 
Rating:
4.0

The staff was super friendly and helpful. We unfortunately ended up having a leak in our outdoor unit that resulted in some items being water damaged and moldy. The staff were incredibly helpful when that happened and quickly got us the information for the insurance we purchased so we could claim things.

Becky H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert B  |  First Impressions 
Rating:
4.0

Muy buen servicio en general

Raul I  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron Z  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol F  |  Overall Experience 
Rating:
4.0

The staff was very helpful and friendly. The only complaint is the prices of them tiny little storage areas and while I didn’t use much mileage $.79/mile. Come on I’ll let you know how my experience goes storing stuff with them.

Emily P  |  First Impressions 
Rating:
5.0

Very helpful and friendly service!

Ronald B  |  First Impressions 
Rating:
1.0

All of my stuff was meadow

Johnetta G  |  Overall Experience 
Rating:
1.0

Never answers phone for help or for payment

kecia m  |  Overall Experience 
Rating:
1.0

So I had some problems with the paper work and calculations which could have been explained , but after the tenth time it was not . I was told to call the manager so I did . When I called the manager and explained it to her she basically told me I woke her up out her sleep and when I asked can I stop by tomorrow and resolve this what time will she be in she told me again I woke her up out her sleep in she was in a fog and did not know ! On the card that was giving to me it did not say what time to call the (manager) which I think was unprofessional and poor on management as well !!! I must say Travis helped me get in the unit which took about 20 minutes because it wasent working and he to had to keep calling inside for help so it just was not me !!!!! I appreciate Travis !! I finally just canceled !!!

Michella M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany R  |  First Impressions 
Rating:
5.0

Diana was very friendly and helped me with a slight issue with the rental unit..

PARIS C  |  First Impressions 
Rating: