Customer Reviews for U-Haul Storage of Glenwood

8,590 comentarios

4400 Franklin Blvd   Eugene, OR 97403
(W Of Spgfld Bridge)

(541) 726-6051

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 726-6051

4400 Franklin Blvd
Eugene, OR 97403
(W Of Spgfld Bridge)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

julianna P. 
Clasificación:
4.0

I was a bit confused about the posted hours and the shceduledAshley arrived and jumped in to help me get unhooked and out of there.

Daniel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea A. 
Clasificación:
5.0

The guy that checked me out was super helpful and nice. When I dropped it off the dude was super cool. Excellent service overall.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

Top notch from start to finish.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

I was given misinformation by the first customer service rep I spoke with. All employees should have access to current policies and procedures.

Loree H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
4.0

Honestly, NOT being situated on a rotary would be the best thing, but there's not much you can do about that. Otherwise, I don't really have any complaints.

Margot L. 
Clasificación:
3.0

When arriving to drop of the truck I was told that they had selected a drop off point with out telling and. I don't need to hear that. I was told to drop it off at the most convenient location.

chris D. 
Clasificación:
5.0

Service was excellent. Thanks!

Robert B. 
Clasificación:
5.0

Staff was professional

Patrick C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie T. 
Clasificación:
4.0

I thought the pickup experience was really good. People were helpful and friendly and the truck was ready to go and I was on my way. The only issue I had was that the driver's side windshield wiper broke on the freeway during a rainstorm. So, a safety check of the wipers and wiper blades might be in order.

Daniel S. 
Clasificación:
3.0

Don't rent equipment with excessive amounts of scented products that literally make people nauseous when they are in an enclosed area loading/unloading. Don't charge exorbitant mileage fees. Provide adequate equipment that is the correct size. Upgrade your fleet of vehicles with newer ones. Basically, provide the level of service that Penske does.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuri A. 
Clasificación:
5.0

Great place and acomidating staff. Will use their buisness again

Zachary P. 
Clasificación:
5.0

Everything went very well. The person who helped me get the pickup was especially excellent at customer service. ¡Gracias!

KATHLEEN K. 
Clasificación:
5.0

Not a thing!

Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard s.  |  First Impressions 
Clasificación:
5.0

Fantastic, as always.

Andreas S. 
Clasificación:
5.0

easy no hassle, profession

roy S. 
Clasificación:
5.0

Muy agradecida por la persona que me atendió

Rosaelia V.  |  First Impressions 
Clasificación:
1.0

Ubox Shipped to wrong location. Worker tried to convince me to not rent unit do to laziness, I assume, because they neglected to tell me they don't support uboxes at that location and that my Ubox would be across town. Extremely disappointed that my experience was just as I feared it would be. But not surprised. Wasn't expecting it to work from the start. Am glad my box arrived in one piece, at least.

Andrew H.  |  Overall Experience 
Clasificación:
5.0

Amazing and friendly staff. Ready and willing to be helpful. Jeremy was absolutely a gem! We have been a repeat customer for years and extremely satisfied. Thank you again for always helping us out

Twyla M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay J. 
Clasificación:
3.0

Not a bad experience but noting special either. Just a typical pick up.

SHAWN H. 
Clasificación:
5.0

Nada

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
3.0

El cliente no dejó un comentario.

kyoung K. 
Clasificación:
1.0

The truck we were given wreaked of human urine and they would not clean it or give us a new truck. I was forced to be in an insanely unsanitary vehicle during these COVID times and they did not offer any solutions or compensation. Terrible customer service and terrible work ethic. This location needs to be shut down if this is how they handle their operations.

Shaun A. 
Clasificación:
5.0

Wow! Arrived at the lot and was, instantly directed where to park, greeted by a friendly employee who then directed me inside to get my receipt, the whole process didn't take 5 minutes and they even allowed me to stage a vehicle for my departure.

Lyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sal L. 
Clasificación:
5.0

Always helpful and fast

Mike N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jo L. 
Clasificación:
4.0

Keep up the good work

liz H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt Z. 
Clasificación:
5.0

I feel that the cost was too high. I had the truck for approximately 55 minutes, I drove 32 miles to deliver a window. I was charged 78. + dollars. I think that's too much money. I was in business for 42 years as an independent contractor. I understand that you have to make a certain amount of money to stay in business. I get it, but there's a glass ceiling. My experience was good, I always select U-Haul, and trust the equipment. Thanks, Randy Lodge

Randy L. 
Clasificación:
5.0

Jordan assisted me when I returned the truck and made the whole process run smoothly!

Heather J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buddy O. 
Clasificación:
5.0

the staff was great. Prompt, courteous and, efficient and friendly. thank you

Wendy A. 
Clasificación:
5.0

The customer service at this location has always been excellent!!

Martha B. 
Clasificación:
5.0

Exceptional customer service. Very accommodating and efficient.

Eric M. 
Clasificación:
5.0

Very busy location but friendly staff.

Lynn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

Great service with great staff

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
5.0

The door latch assembly on the trailer appeared to have had a lock cut off with a grinder. Could not secure the latch or cargo during transport.

George T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

Absolutely easy to use the website to set up renting a car hauler trailer. Friendly and efficient customer service inside upon pick up. The trailer pulled great. Return was fast and easy. Gracias

Justin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adina H. 
Clasificación:
4.0

Awesome atmosphere. They all work well together. And know how to hammer down

Jody H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugena M. 
Clasificación:
5.0

Been coming to this particular U-Haul Storage of Glenwood location for years, always a smooth, friendly experience. No improvements necessary, just keep doing whatever you're doing! Gracias

Winslow C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

Nothing to improve, everything was smooth, great condition and the staff was friendly

Phylis M. 
Clasificación:
5.0

There the best!

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE F. 
Clasificación:
5.0

Thanks…

Hans D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelynn Z. 
Clasificación:
5.0

Trailer was ready and waiting. Hooked up quickly when i picked it up, unhooked quickly when i dropped it off.

Alan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

The individual that put my trailer on Put it on wrong and the trailer Weaved on the frwy BAD. I had to drive 40 miles per hour. When I returned the trailer in Tualatin....the person who took it off said it was put on WRONG. He said I was lucky my car didn't roll.

Julie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayd M. 
Clasificación:
3.0

Truck could have been cleaner

Perry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA R. 
Clasificación:
5.0

Staff was very friendly, helpful, and accommodating.

Ryan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hana W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Easy in and out. Professional staff and a clean restroom.

Jarrett N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Only one person working. He was swamped!

William B. 
Clasificación:
5.0

It was a comfortable trip and was secure enough It was road worthy without breaking down.

Brandis H. 
Clasificación:
4.0

I found the employees to be be helpful and friendly. I don't understand why they gave us a less than full tank of gas. It makes it hard to figure out how much to refill - I cynically think it is on purpose to make more money. Is it?

Berthus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonia C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darin B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bruce w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David W.  |  Overall Experience 
Clasificación:
5.0

my only complaint would be how crowded the parking lot was and the entrance is too narrow for a car to enter while another was trying to exit

Jeffrey P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M.  |  Overall Experience 
Clasificación:
3.0

There were either mice or rats in my unit. I talked to the General Manager and will let them know if there is any damage.

Kathy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE B.  |  First Impressions 
Clasificación:
5.0

Staff was awesome. Very helpful after a tough day!

jody C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jason l.  |  Overall Experience 
Clasificación:
2.0

The 2 out of 5 stars is for The customer service we received. And was amazing, the gentleman helped us look for a perfect size of storage and was patient and kind. Most storage rooms are upstairs, two flight of stairs and no elevators. I had no choice and had to get this storage since our uhaul was due. I preferred moving storage facilities because we would be working harder not smarter since all of our belongings are extremely heavy. I rated this place a 2 out of 5 because the positive stars go to the customer service representative who was amazing. The low rating is for the inconvenience of upstairs storage unit.

Gloria M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MATT M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M.  |  Overall Experience 
Clasificación:
2.0

Reservations of units canceled leaving me nowhere to store my stuff after a long journey twice! Inaccurate description of storage entryways

Celia D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue Ann H.  |  Online Move In 
Clasificación:
5.0

The staff was professional and friendly, and move in was quick and efficient. Def recommend

Magen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Neva M.  |  Overall Experience 
Clasificación:
3.0

The storage units themselves are sub par. The sizing of the units is odd. Pricing is expensive. Storage is inconvenient without elevators. Second floor storage for big items is far from ideal

BELA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M.  |  Online Move In 
Clasificación:
5.0

We are grateful for the service and convenience that you offer! Gracias

Christopher B.  |  Online Move In 
Clasificación:
5.0

Very friendly staff.

jim b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faye A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN MARIE S.  |  Overall Experience 
Clasificación:
5.0

thanks for your help!

DENNIS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alira I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rosemarie v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra J.  |  First Impressions 
Clasificación:
5.0

This was absolutely the BEST experience for us. We needed both uHaul rental vehicle AND a storage unit! Everyone was so professional, friendly, helpful and truly listened to all the customer needs. I will DEFINITELY use this location again!!!!

TWYLA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy l.  |  Overall Experience 
Clasificación:
5.0

Amazing location, amazing staff. The gentleman that helped me with my storage was very helpful, knowledgeable and friendly. I truly appreciated his help.

Devin B.  |  First Impressions 
Clasificación:
3.0

Could have lights inside of storage units. Hard to see once inside.

travis h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella K.  |  Overall Experience 
Clasificación:
1.0

Not all the people working' at the branch's fault but when I arrived I was told my unit was most likely taken, although I had paid for it and had an access code. Apparently the online system overbooks units? Luckily I was able to get one but that is just terrible business practice and puts a terrible burden on your employees who have to turn down people who have reservations. Do better uhaul. If I had not gotten my unit I swear I would never use U-Haul again, still probably won't, don't want to drive 4 hours just to be told your unit isn't available.

Cyrrus W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mike s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne B.  |  Overall Experience 
Clasificación:
3.0

The unit has an ant colony in the west wall that had a steady stream of ants running along the wall as I moved in

Gregory C.  |  First Impressions 
Clasificación:
4.0

Nice people, great service

MILLIE l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Saramaria P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian D.  |  First Impressions 
Clasificación:
5.0

Friendly and fast plus helped put purchased items in van Very efficient

Laura C.  |  First Impressions 
Clasificación:
5.0

The staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.

John N.  |  First Impressions 
Clasificación:
5.0

Thank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's help

Jeanne B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna D.  |  Online Move In 
Clasificación:
4.0

no comments

Genny H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom g.  |  Overall Experience 
Clasificación:
5.0

Excellent team. Clean location. Great service. Thank you Uhaul team Glenwood!

Ryan T.  |  Overall Experience 
Clasificación:
5.0

All went well, THank You

Sandy B.  |  Overall Experience 
Clasificación:
5.0

great employees

Georgia S.  |  Overall Experience 
Clasificación:
5.0

These guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!

Ryan T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
2.0

I get to check into my Storage Unit that I booked weeks in advance, only to find out that it's not available. The staff was sufficient, so this review is mainly the frustration I've experienced with U-Haul. First my truck wasn't available and now my unit isn't available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.

kevin a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA I.  |  Online Move In 
Clasificación:
5.0

I did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.

Raymond U.  |  Overall Experience 
Clasificación:
5.0

Professional, customer friendly.

Rosemary M.  |  Overall Experience 
Clasificación:
4.0

The prices were a little steep is my only complaint

melilssa s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary M.  |  First Impressions 
Clasificación:
2.0

I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.

AARON N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgette B.  |  Overall Experience 
Clasificación:
5.0

Best experience! Every employee I met went above and beyond! I will gladly recommend!

Laurie N.  |  Overall Experience 
Clasificación:
2.0

You shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good service

clifford o.  |  Overall Experience 
Clasificación:
1.0

Got locked out of my unit but inside the storage area for over an hour. Call button broken.

Alicia P.  |  First Impressions 
Clasificación:
5.0

It's difficult to navigate the large sliding door while moving in/ out, and since it's located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. ¡Gracias!

melanie h.  |  Overall Experience 
Clasificación:
1.0

- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn't in front of the plexiglass and didn't remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.

Jake G.  |  First Impressions 
Clasificación:
5.0

The employees were super helpful and professional.

Sean S.  |  Overall Experience 
Clasificación:
4.0

Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor units

Cynthia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
4.0

Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..

Jody K.  |  Overall Experience 
Clasificación:
1.0

I am completely done with U-Haul as there's a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5' tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It's dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.

Jacob W.  |  Online Move In 
Clasificación:
5.0

Excellent service overall. Helpful staff.

Jackie O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

geniese j.  |  Overall Experience 
Clasificación:
5.0

Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.

Annette T.  |  Overall Experience 
Clasificación:
4.0

I booked my unit online & thought it may be an easier process than booking in-person but it wasn't as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would've been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn't know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.

Alma V.  |  Online Move In 
Clasificación:
5.0

Great staff

Doug M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina F.  |  Overall Experience 
Clasificación:
1.0

The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn't okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.

Thomas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele Y.  |  First Impressions 
Clasificación:
4.0

Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.

Eric H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THADDEUS R.  |  Overall Experience 
Clasificación:
4.0

My experience was great. Each interaction with any staff person was always helpful and professional. ¡Gracias!

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.

Daniel W.  |  First Impressions 
Clasificación:
5.0

one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fred

Fred H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larry p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L.  |  Overall Experience 
Clasificación:
3.0

Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easier

Robert E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy W.  |  Overall Experience 
Clasificación:
4.0

My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.

Fred H.  |  First Impressions 
Clasificación:
5.0

Love this place

Doug M.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service.

KIRK E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth F.  |  First Impressions 
Clasificación:
5.0

I couldn't have asked for better service

Justin F.  |  First Impressions 
Clasificación:
1.0

First the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn't convenient for move in. Then the code we received wouldn't work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their "big door" but it definitely wasn't big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.

Kyra M.  |  Online Move In 
Clasificación:
4.0

Overall it was a good move in experience. The lone negatives I would say would be that there isn't enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn't an elevator. So if you're moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome deal

Lisa S.  |  First Impressions 
Clasificación:
5.0

The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.

David C.  |  First Impressions 
Clasificación:
1.0

way too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.

Amanda V.  |  Online Move In 
Clasificación: