El cliente no dejó un comentario.Keith M.
Customer Reviews for U-Haul Storage of Glenwood
Eugene, OR 97403
(W Of Spgfld Bridge)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Woman was very very rude on the phone to me.Kaci W.
El cliente no dejó un comentario.Mike P.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Christopher G.
Excellent experienceZane G.
El cliente no dejó un comentario.STAN F.
El cliente no dejó un comentario.Savannah H.
The people who work there are great. When we arrived to pick up, the truck was not ready. Homeless people had snuck into the back. The manager was very nice. She pulled the truck around and got it cleaned out. One huge issue with the truck was a very strong smell of burned rubber. Even when we returned the truck, the young man noticed it. He said it was an older truck. Other than these two issues, the rental was great. The employees were very helpful and polite.Tamara L.
The location that we set up to rent our equipment from didn't have it at pick up time. We had to go to a location that is farther away. Also, the traffic pattern is very tricky to maneuver due to a roundabout that's right in front of their location. It's tricky to spot where to turn in, and a difficult turn to make if you're hauling a trailer (as we were). The employees were fine, no issues with them. Just the inconvenience of having to go across town and into another city, and difficulty in navigating the lot of the other location.Gary S.
Ryan and the entire staff was very helpful and professionalanthony W.
El cliente no dejó un comentario.Steven V.
We were walk in's and they quickly had me set up and out the door. The rental process was explained and they made sure I understand it. Thank you for great customer service from start to finish.NANCY M.
Nothing. This is the best Uhaul facility I've used. I won't go anywhere else. Excellent team and service.Dave A.
THANK YOU STEPH!!!! The only reason I can say anything positive about my experience is because of Steph at the Glenwood location. We ran into an issue at absolutely every moment possible. The first day we got there will all our stuff, the original unit, which we were told would fit a one bedroom apartment (we had a studio), was WAY too small, and Steph had to walk us over and help us find a new one. We loaded everything into the unit and began our 3 week wait for our house. On August 1st our house was ready and we were ready to be moved in only to find the entire parking lot under construction and employees trying to tell us we wouldn't have access to our unit that day. Steph was the only one who physically walked us around to a back gate so we could access our necessary items for our home. I was expecting to have all our stuff moved out that day which now was impossible, and my partner and I started work the very next day. My partner called and spoke with customer service to ask for an extension for our unit due to the construction and the representative in the scheduling department was extremely helpful. We were then told that the employees had no idea the construction was even happening and it was inconvenient to them as well, which is an awful thing to do to your employees in the middle of the summer on the first of the month. We are finally moved out of our unit and will never ever ever be doing this again. I'll drive 2 hours to Bend to store my stuff at my friends house before I ever go to a uhaul for storage ever again. Steph you are a ray of sunshine thank you for all your hard work, you really went absolutely above and beyond for us multiple times. Please give Steph a raise seriously, I'm confident that she's the only reason that building is operation. Thank you Steph!!!DYLAN B. | Overall Experience
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.casie j. | Overall Experience
nothing fast affordable great serviceStephen H.
El cliente no dejó un comentario.Linda S.
I was charged extra for mileage and I'm not sure why. The person said I was only supposed to go 139 miles. Very confusing on uhaul part when I placed my order and talked to the agent on the 1-800 line.Wendy W.
I'm happy with it so farMohamed H.
Great service!Timothy B.
El cliente no dejó un comentario.Kathie S.
The uhaul inside windows were dirty, truck was on quarter and was told it was over 3/4 upon return so they made us fill It up . There was a leak in the front and damaged tons of boxes leaving a huge mess for us And damaged furniture. The brakes were burning up day 1 into our trip. Overall it was definitely not worth the price paid. I called throughout the trip And made complaints but no help support or anything what so ever. I expected after showing picture and damage to all of our stuff we would be reimbursed something but still nothing.CHRISTOPHER M.
El cliente no dejó un comentario.Janet S.
El cliente no dejó un comentario.Erin B.
The mileage alloted was 150 miles short of what was needed. I was then charged for that extra 147 miles. There was no truck when I arrived and I had to wait over 2 hours for one to be provided after driving from Seattle area to Eugene,OR, to pick up the truck. No compensation was provided for the extra 12 hours of driving to pick up the truck, nor the gas for my personal vehicle to get to Eugene, OR. Then I'm told that no one added the extra mileage to the reservation so I'm charged for mistakes on the uhaul reservation end...this is such bad business management!Justina H.
Truck was clean and ready to go. It would have been nice if the windshield had been cleaned. I want to especially call out the service provided by Levi and Jen, they were very helpful.Bruce F.
El cliente no dejó un comentario.howard M.
The staff are excellent and very helpful. Highly recommend them. They deserve huge raises.Benjamin H.
Quit with the attitude â€¦ everyone I talked to was a smart assMichael V.
Pick up and drop off location was changed and never communicated. All confirmations via text and emailed showed my chosen location. I proactively called a few hours before pickup time to make sure everything was in order, it was not! The pick up location did not have a truck for me. Was transferred to scheduling, talked with Becky, she was not helpful, and started laughing and ignoring me as she said â€œoh my boss is looking at me right now saying they forgot to call and tell you the location changedâ€. So, this added and extra 30 miles, time, and fuel to our experience, with no offer to remedy the inconvenience, that wasn't even communicated to me! Extremely poor experience, unprofessional customer service. The people where I did end up having to pick up the truck were very nice and helpful, the scheduling issue was not there fault. So thanks Becky and your boss for costing me more time and money because you did your job poorly!Rhys P.
El cliente no dejó un comentario.BILLY H.
El cliente no dejó un comentario.Martin K.
After loading my MC on trailer and went down the freeway I experanced vebration in trailer so we went back to Uhaul and told them about it. At least 2 of the people there looked at it checked tire pressure and said it was fine, but it contuned the whole trip. Made a very nervous trip.Ron D.
Very easy to rent online and the staff was absolutely amazing.Derek H.
The staff that checked us in were amazing. However the return person was not very nice. Told me that I could leave it if I had managed to not wreck it? I was very suprised. Sorry this happened. He seemed annoyed and like I was a burden. I had questions and he didn't help. Some people have a bad day. I get it. ThanksDallas H.
El cliente no dejó un comentario.James C.
Servicio al cliente de excelencia. Thank you for making my moving day great, even when the temperature was 103 degrees! Highly recommended.Phong L.
El cliente no dejó un comentario.Ron A.
El cliente no dejó un comentario.Lucas J.
El cliente no dejó un comentario.Bob G.
I don't know staff names from pickup, but both were very kind and helpful. During drop off (though it was after-hours and she was leaving), Ashley went out of her way to help me return and park the trailer, without being askedâ€"which was much appreciatedâ€"and kindly introduced herself. Thank you so much!Sarah A.
Great service. Thank you.Isaac S.
Great service!Donald L.
El cliente no dejó un comentario.Tammi C.
El cliente no dejó un comentario.george P.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Tyler N.
El cliente no dejó un comentario.GAIL C.
El cliente no dejó un comentario.Allan K.
The owner of this location is just lovely. I loved her dog she had hanging out in the waiting area. She was so kind and helpful in getting our truck returned. ¡Gracias!Terea R.
Wonderful service!patricia F.
They had a large selection of items to rent, just not the space to store it all. The staff was extremely helpful on a busy day and got me going fast. Was impressed with Ashleigh's ability to easily pick up the tongue of the trailer and hook me up, just need the ability to have that at drop off also as it was heavier than I expected (glad I had a jack).Kyle B.
El cliente no dejó un comentario.linda B.
The trailer that was recommended by the staff, dimensions were inaccurate, and as advertised, was not correct. Drove 400 miles and could not load my item. Thanks for nothing!Tracy S.
This is the best UHaul experience I have ever had. Organized, efficient, helpful and kind. I could not ask for more. Great job!Nancy K.
El cliente no dejó un comentario.Saren W.
Employees went above and beyond to accommodate my needs. So great full for the help.DARRELL W.
You guys were frickin awesome! Thanks for everything. Very professional and understandingRobert V.
The staff did their best to be accommodating. However, the communication was inadequate and things were disorganized causing us to waste time. We appreciate the efforts made.ADRINA V. | First Impressions
It is very good service. I would send any one who needed a trailer or truck to you.Randy G.
El cliente no dejó un comentario.Rebecca R.
Always the best service here and the cleanest equipmentRyan T.
The trailer we rented was perfect for the job. The team at this location was great. Thank you - we appreciated it.Henrik V.
Morgan was excellent and deserves a raise! He was very patient and kind during our moving experience.Destiny C.
El cliente no dejó un comentario.linda B.
El cliente no dejó un comentario.Laurel G.
Ryan was friendly and efficient at checking in my trailer.Joseph F.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Greg I.
Easy breezy drop off, quick disconnect and email receipt received by the time we drove away!ANDREA A.
El cliente no dejó un comentario.JARED F. | First Impressions
El cliente no dejó un comentario.Angela D.
El cliente no dejó un comentario.Katherine G.
El cliente no dejó un comentario.Daniel K.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.Cristian B.
I typically don't do surveys rating service. Uhaul's customer service was so outstanding I wanted to make sure to mention that.Delene R.
Excellent crew.Robert B.
El cliente no dejó un comentario.carmine O.
El cliente no dejó un comentario.Christina C.
They were very nice and helpful tooCarmen M.
El cliente no dejó un comentario.Dean L.
El cliente no dejó un comentario.gerlad D.
El cliente no dejó un comentario.Valerie E.
El cliente no dejó un comentario.Richard A.
El cliente no dejó un comentario.doug L.
Quick and easy returnBraxton T.
Nothing keep it the same. EASY and FREINDLY.KENNETH D.
Since I have been moving a few times in the last year I have always use this location they always have good service kind people and they get me in and out of there really really fastchris R.
Great service .. will continue renting from you guys.jane Y.
Coast to Coast, the best U-haul I've ever used. The staff is amazing, and take such pride in their work!Melya S. | First Impressions
Excellent service, clean equipment, great crew!!Ryan T.
Continue the great service and product offerings through this location. The staff was knowledgeable and made sure we had the right rig and it was ready for us when we showed up to pick it up - easy peasey!dana M.
El cliente no dejó un comentario.michael H.
Always the best service. Great location. Exceptionally clean equipment. Hands down, the Best staff.Ryan T.
El cliente no dejó un comentario.daniel M.
They charged me $130 and I don't know why. We returned the truck a day late, and the pickup location told me it would be $40 a day if we're late. I'm requesting the $130 be removed due to the issues we had at the pickup location.Lea C.
The lady checking me in on return was polite, helpful, and quick. Excellent experience!Juliet M.
The staff at this location are awesome! Best U-Haul experience I have ever had. ¡Gracias!Kellen L.
El cliente no dejó un comentario.Nicole P.
El cliente no dejó un comentario.patricia F.
Probably some restriction on signage at this location, but it would be great if it was easier for new customers to this location to find the entrance!Marla T.
El cliente no dejó un comentario.Patrick O.
El cliente no dejó un comentario.richard s. | First Impressions
Muy agradecida por la persona que me atendióRosaelia V. | First Impressions
Ubox Shipped to wrong location. Worker tried to convince me to not rent unit do to laziness, I assume, because they neglected to tell me they don't support uboxes at that location and that my Ubox would be across town. Extremely disappointed that my experience was just as I feared it would be. But not surprised. Wasn't expecting it to work from the start. Am glad my box arrived in one piece, at least.Andrew H. | Overall Experience
Amazing and friendly staff. Ready and willing to be helpful. Jeremy was absolutely a gem! We have been a repeat customer for years and extremely satisfied. Thank you again for always helping us outTwyla M. | First Impressions
El cliente no dejó un comentario.Sonia C. | Overall Experience
El cliente no dejó un comentario.Darin B. | First Impressions
El cliente no dejó un comentario.bruce w. | Overall Experience
El cliente no dejó un comentario.Margaret P. | Overall Experience
El cliente no dejó un comentario.David W. | Overall Experience
my only complaint would be how crowded the parking lot was and the entrance is too narrow for a car to enter while another was trying to exitJeffrey P. | Overall Experience
El cliente no dejó un comentario.Andrew b. | First Impressions
El cliente no dejó un comentario.Sean M. | Overall Experience
There were either mice or rats in my unit. I talked to the General Manager and will let them know if there is any damage.Kathy G. | Overall Experience
El cliente no dejó un comentario.JAMIE B. | First Impressions
Staff was awesome. Very helpful after a tough day!jody C. | First Impressions
El cliente no dejó un comentario.jason l. | Overall Experience
The 2 out of 5 stars is for The customer service we received. And was amazing, the gentleman helped us look for a perfect size of storage and was patient and kind. Most storage rooms are upstairs, two flight of stairs and no elevators. I had no choice and had to get this storage since our uhaul was due. I preferred moving storage facilities because we would be working harder not smarter since all of our belongings are extremely heavy. I rated this place a 2 out of 5 because the positive stars go to the customer service representative who was amazing. The low rating is for the inconvenience of upstairs storage unit.Gloria M. | First Impressions
El cliente no dejó un comentario.David W. | First Impressions
El cliente no dejó un comentario.MATT M. | Overall Experience
El cliente no dejó un comentario.Christina M. | Overall Experience
Reservations of units canceled leaving me nowhere to store my stuff after a long journey twice! Inaccurate description of storage entrywaysCelia D. | First Impressions
El cliente no dejó un comentario.Sue Ann H. | Online Move In
The staff was professional and friendly, and move in was quick and efficient. Def recommendMagen G. | First Impressions
El cliente no dejó un comentario.Justin L. | Online Move In
El cliente no dejó un comentario.Neva M. | Overall Experience
The storage units themselves are sub par. The sizing of the units is odd. Pricing is expensive. Storage is inconvenient without elevators. Second floor storage for big items is far from idealBELA K. | First Impressions
El cliente no dejó un comentario.Jesse W. | First Impressions
El cliente no dejó un comentario.Richard M. | Online Move In
We are grateful for the service and convenience that you offer! GraciasChristopher B. | Online Move In
Very friendly staff.jim b. | Overall Experience
El cliente no dejó un comentario.DONNA S. | Overall Experience
El cliente no dejó un comentario.Faye A. | First Impressions
El cliente no dejó un comentario.LILLIAN MARIE S. | Overall Experience
thanks for your help!DENNIS R. | Overall Experience
El cliente no dejó un comentario.alira I. | First Impressions
El cliente no dejó un comentario.Isaac T. | Online Move In
El cliente no dejó un comentario.Carol M. | Overall Experience
El cliente no dejó un comentario.rosemarie v. | First Impressions
El cliente no dejó un comentario.Carol M. | First Impressions
El cliente no dejó un comentario.Cassandra J. | First Impressions
This was absolutely the BEST experience for us. We needed both uHaul rental vehicle AND a storage unit! Everyone was so professional, friendly, helpful and truly listened to all the customer needs. I will DEFINITELY use this location again!!!!TWYLA M. | Overall Experience
El cliente no dejó un comentario.Luna M. | First Impressions
El cliente no dejó un comentario.jeremy l. | Overall Experience
Amazing location, amazing staff. The gentleman that helped me with my storage was very helpful, knowledgeable and friendly. I truly appreciated his help.Devin B. | First Impressions
Could have lights inside of storage units. Hard to see once inside.travis h. | Overall Experience
El cliente no dejó un comentario.Marcella K. | Overall Experience
Not all the people working' at the branch's fault but when I arrived I was told my unit was most likely taken, although I had paid for it and had an access code. Apparently the online system overbooks units? Luckily I was able to get one but that is just terrible business practice and puts a terrible burden on your employees who have to turn down people who have reservations. Do better uhaul. If I had not gotten my unit I swear I would never use U-Haul again, still probably won't, don't want to drive 4 hours just to be told your unit isn't available.Cyrrus W. | Online Move In
El cliente no dejó un comentario.Michael L. | Overall Experience
El cliente no dejó un comentario.mike s. | First Impressions
El cliente no dejó un comentario.Jeanne B. | Overall Experience
The unit has an ant colony in the west wall that had a steady stream of ants running along the wall as I moved inGregory C. | First Impressions
Nice people, great serviceMILLIE l. | Overall Experience
El cliente no dejó un comentario.Saramaria P. | Overall Experience
El cliente no dejó un comentario.Christian D. | First Impressions
Friendly and fast plus helped put purchased items in van Very efficientLaura C. | First Impressions
The staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.John N. | First Impressions
Thank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's helpJeanne B. | First Impressions
El cliente no dejó un comentario.Jodi S. | Overall Experience
El cliente no dejó un comentario.Anna D. | Online Move In
no commentsGenny H. | First Impressions
El cliente no dejó un comentario.tom g. | Overall Experience
Excellent team. Clean location. Great service. Thank you Uhaul team Glenwood!Ryan T. | Overall Experience
All went well, THank YouSandy B. | Overall Experience
great employeesGeorgia S. | Overall Experience
These guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!Ryan T. | First Impressions
El cliente no dejó un comentario.Michael W. | Overall Experience
I get to check into my Storage Unit that I booked weeks in advance, only to find out that it's not available. The staff was sufficient, so this review is mainly the frustration I've experienced with U-Haul. First my truck wasn't available and now my unit isn't available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.kevin a. | First Impressions
El cliente no dejó un comentario.TRICIA I. | Online Move In
I did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.Raymond U. | Overall Experience
Professional, customer friendly.Rosemary M. | Overall Experience
The prices were a little steep is my only complaintmelilssa s. | Overall Experience
El cliente no dejó un comentario.Rosemary M. | First Impressions
I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.AARON N. | Overall Experience
El cliente no dejó un comentario.Georgette B. | Overall Experience
Best experience! Every employee I met went above and beyond! I will gladly recommend!Laurie N. | Overall Experience
You shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good serviceclifford o. | Overall Experience
Got locked out of my unit but inside the storage area for over an hour. Call button broken.Alicia P. | First Impressions
It's difficult to navigate the large sliding door while moving in/ out, and since it's located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. ¡Gracias!melanie h. | Overall Experience
- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn't in front of the plexiglass and didn't remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.Jake G. | First Impressions
The employees were super helpful and professional.Sean S. | Overall Experience
Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor unitsCynthia A. | Overall Experience
El cliente no dejó un comentario.Lisa S. | Overall Experience
Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..Jody K. | Overall Experience
I am completely done with U-Haul as there's a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5' tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It's dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.Jacob W. | Online Move In
Excellent service overall. Helpful staff.Jackie O. | Overall Experience
El cliente no dejó un comentario.Lori W. | Overall Experience
El cliente no dejó un comentario.geniese j. | Overall Experience
Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.Annette T. | Overall Experience
I booked my unit online & thought it may be an easier process than booking in-person but it wasn't as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would've been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn't know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.Alma V. | Online Move In
Great staffDoug M. | Overall Experience
El cliente no dejó un comentario.John G. | Overall Experience
El cliente no dejó un comentario.Christina F. | Overall Experience
The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn't okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.Thomas M. | Overall Experience
El cliente no dejó un comentario.Michele Y. | First Impressions
Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.Eric H. | First Impressions
El cliente no dejó un comentario.Dan H. | Overall Experience
El cliente no dejó un comentario.Christina F. | First Impressions
El cliente no dejó un comentario.Daniel W. | Overall Experience
El cliente no dejó un comentario.THADDEUS R. | Overall Experience
My experience was great. Each interaction with any staff person was always helpful and professional. ¡Gracias!Jennifer S. | Overall Experience
Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.Daniel W. | First Impressions
one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fredFred H. | Overall Experience
El cliente no dejó un comentario.larry p. | Overall Experience
El cliente no dejó un comentario.Kevin L. | Overall Experience
Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easierRobert E. | Overall Experience
El cliente no dejó un comentario.Randy W. | Overall Experience
My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.Fred H. | First Impressions
Love this placeDoug M. | First Impressions
Exceptional customer service.KIRK E. | Overall Experience
El cliente no dejó un comentario.Catherine B. | First Impressions
El cliente no dejó un comentario.Elizabeth S. | First Impressions
El cliente no dejó un comentario.Nancy S. | Overall Experience
El cliente no dejó un comentario.TOM S. | Overall Experience