Customer Reviews for U-Haul Storage of Glenwood

8,130 comentarios

4400 Franklin Blvd   Eugene, OR 97403
(W Of Spgfld Bridge)

(541) 726-6051

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 726-6051

4400 Franklin Blvd
Eugene, OR 97403
(W Of Spgfld Bridge)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

App didn't work after hours. Was unable to submit photos of odometer to the app due to app errors. Issue was resolved by contacting customer support by phone but hold time was 1 hour

Melisa A. 
Clasificación:
5.0

The check in personnel provided excellent customer service. They were professional at all times.

BROOKE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN B. 
Clasificación:
5.0

Everything was quick and easy, they were very professional.

Kip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracie M. 
Clasificación:
5.0

Ashley was fantastic. Treated us like we were friends. We were checked out fast and the truck was ready to use. And upon check in, just as fast. Hats off to Ashley and Jeremy and the rest of the crew. Job well done..

Kelly N. 
Clasificación:
4.0

El cliente no dejó un comentario.

mike A. 
Clasificación:
5.0

Very pleasant personnel

Trudy H. 
Clasificación:
3.0

Ashley was amazing on return

DAVID E. 
Clasificación:
5.0

The contract for using your stuff is so elaborate that you can get someone for extra money and I don't like contracts like that so no I wouldn't recognize recommend you to anybody

Lawrence F. 
Clasificación:
5.0

The staff was very friendly & courteous. Especially Ashley & Jeremy.

Jenifer M. 
Clasificación:
5.0

Great service, these guy's have never let me down. Thank you all at Franklin Blvd. Uhaul!

Raymond U. 
Clasificación:
5.0

Every employee I had interacted with was more than helpful and extremely pleasant.

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

wally Y. 
Clasificación:
1.0

Pick up and drop off were very confusing. The in between experience was horrifick and very unorganized. I do not recommend Uhaul to anyone if you have a chance to rent somewhere else.

MICHELLE U. 
Clasificación:
5.0

Thank you for the great service. Much appreciated. Lynden

Lynden B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Talia S. 
Clasificación:
5.0

I dropped the truck off after closing. That was a very helpful feature.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosemarie v.  |  First Impressions 
Clasificación:
5.0

Great service by all...Thanks!

Robert B. 
Clasificación:
4.0

Great customer service, at Glenwood site. Thank you (j.h.) for your help, your politeness.

Leticia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

Easy and quick turn in. I was impressed.

Stephen J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M.  |  First Impressions 
Clasificación:
5.0

They made it so easy!

Brenda W. 
Clasificación:
4.0

Difficult to get to, due to strange round-abouts. Entry drive not clear, which is problematic when hauling a trailer. If I recommended this drop off location, I would include a lot of information about how to access the lot.

Wendy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
5.0

They were professional and efficient. Excellent!

Wendy S. 
Clasificación:
5.0

Everything is good thank you for the service

Armando M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Khrystopher G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIA EUGENIA S. 
Clasificación:
5.0

Johnny was easy to deal with and called to offer a 7 way plug kit at very little cost. Excellent customer service! I would recommend U-Haul to my friends.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassie S. 
Clasificación:
4.0

There was a location in Cottage Grove before. I had to drive back to Eugene. It is a cost issue. So next time. I will use my trailer or borrow one

Michael B. 
Clasificación:
1.0

Price seemed extremely high upon return.

Dustin I. 
Clasificación:
3.0

2 out of 3 employees not wearing their mask correctly or at all

Nikki S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela G. 
Clasificación:
2.0

Truck needed serious maintenance, overheating. Employees very rushed. Couldn't find truck assigned for pick up. Got one that was just dropped off and dirty inside. Employee irritated when we dropped off and said it needed to be fixed before next customer.

Tiffany H. 
Clasificación:
3.0

I was charged fir a dolly I didn't receive or get to use

Christina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
5.0

This was absolutely the BEST experience for us. We needed both uHaul rental vehicle AND a storage unit! Everyone was so professional, friendly, helpful and truly listened to all the customer needs. I will DEFINITELY use this location again!!!!

TWYLA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
5.0

All your employees that helped me , super nice , very helpful , thank you

Daniel M. 
Clasificación:
5.0

I refer EVERYBODY to the store on Franklin, where the professionals are. Jackie and Terry keep that place running like a finely tuned Swiss watch.

Debra M. 
Clasificación:
5.0

The lady who helped me was great. The guys hooked and unhooked the trailer quickly and got me on my way.

Matt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

staff was friendly and helpful

Laura C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie C. 
Clasificación:
5.0

Excellent customer service -- especially the person putting disconnecting the trailer and even brought me a receipt so that I didn't have to get out of my SUV.

LOC T. 
Clasificación:
4.0

The staff was great and helpful, and it was super easy and fast to pick up. The only thing I have to “complain” about is maybe trying to not park the hitch units near the entrance to where the u-haul drop offs are. I understand there is limited areas of storage, but I feel like that could be a long standing issue, in the future. But I thank you for great expedient service! I will recommend this specific location to anyone I know.

Katlyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

I want to thank Jackie, Jeremy and Ashley for being so welcoming and helpful. I truly appreciate the great friendliness and great customer service they all provided today. Overall I have had very enjoyable experiences renting from U-Haul in Oregon, California and New Jersey A big thumbs up to all of you.

Glenn W. 
Clasificación:
4.0

Ashley provided excellent service however the two fellas working in the office were lazy and not very helpful. We are thankful that Ashley was there and willing to go above and beyond for not only myself but a friend of mine that came in for a rental truck as well. She is a keeper!

Billie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luna M.  |  First Impressions 
Clasificación:
5.0

Everything was great. I was able to get a lot done with the truck.

Ben M. 
Clasificación:
5.0

Thank you for being there for me when I needed it to help my daughter.

Shelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen S. 
Clasificación:
5.0

We accidentally left with the wrong van but they helped us out. ¡Gracias!

Aaron F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bob A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Klynt H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE N. 
Clasificación:
2.0

El cliente no dejó un comentario.

amber R. 
Clasificación:
1.0

The lady at the return was so rude and so non-helpful. Couldn"t wait to get away from her. Sure hope

Andrew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK CHARLES WIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
1.0

Only JC and a guy with blonde hair were helpful. The other staff were rude and unhelpful. They hung up on me and I had to call back only for them to basically tell me oh well I was 9n my own finding a storage because they were full. JC extended my rental an extra day and extra miles and at least pointed me in the right direction to some affordable storage facilities. Even made some phone calls for availability. If it weren't for her awesome customer service I would have been left in the cold by the rest of the uncaring staff

SHAWNDRA RENEE J. 
Clasificación:
5.0

I'm a regular at this location in customer service always exceeds expectations A+

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY Z. 
Clasificación:
1.0

Terrible customer service at drop off. Never rent from you again.

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta T. 
Clasificación:
5.0

4 wheel drive trucks please in case you have to drive through grass.

AARON N. 
Clasificación:
5.0

The manager was super helpful and very nice!

Jolene B. 
Clasificación:
5.0

Fast .friendly . Great service . Very helpful !

Allen D. 
Clasificación:
5.0

Johnny was amazing. This is what I expect out of customer service. ¡Gracias!

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eli N. 
Clasificación:
3.0

If you return a day early a customer should expect to receive a day credit, current policy is no credit for unused rental, poor customer experience.

Roland S. 
Clasificación:
5.0

Michael was a HUGE help! Customer service was amazing! Will definitely be coming back to this location for all future trailer rentals, hopefully we'll get the pleasure of dealing with him again!

Tiffany P. 
Clasificación:
5.0

Nothing to say, excellent customer service

Paul U. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
3.0

Better signs on how to get in or out of facility would be helpful.

Sarai B. 
Clasificación:
5.0

Amazing staff here. Best experience of any uhaul I've been to.

Christopher B. 
Clasificación:
5.0

The staff was great and very accommodating. It was my first time at that location and and I was very impressed with the amenities. Ashley and her daughter were so knowledgeable and helpful. We were in and out in no time. ¡Gracias!

TONI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol H. 
Clasificación:
5.0

Johnny Dobbins, Jackie, Terry, Michael and the entire crew provide THE best service. Great team. I highly recommend this uhaul location for all of your moving needs.

Ryan T. 
Clasificación:
5.0

Very fast service. People were extremely helpful and professional also. I was expecting to pay more than I did. I will definitely recommend this to all my friends and family

Time W. 
Clasificación:
5.0

I always come to this location each time and I think I rent their equipment frequently. The entire staff is very professional and helpful especially Jackie and Terry. I didn't like the new customer service guy that waited on me this time because he had alot of smart mouth. I am used to this location and their quick and efficient ways. I have referred many people to this location because of this excellent staff and THEY ARE NEVER COVID LAZY!!!

Debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy l.  |  Overall Experience 
Clasificación:
5.0

Customer service rep went above and beyond to recommend what we needed for our rental.

Melissa R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANTE G. 
Clasificación:
5.0

Very professional, easy, and convenient.Also, the price was such a good value. I am a very satisfied customer.

Joy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIYOON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tana D. 
Clasificación:
5.0

Amazing location, amazing staff. The gentleman that helped me with my storage was very helpful, knowledgeable and friendly. I truly appreciated his help.

Devin B.  |  First Impressions 
Clasificación:
3.0

Could have lights inside of storage units. Hard to see once inside.

travis h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella K.  |  Overall Experience 
Clasificación:
1.0

Not all the people working' at the branch's fault but when I arrived I was told my unit was most likely taken, although I had paid for it and had an access code. Apparently the online system overbooks units? Luckily I was able to get one but that is just terrible business practice and puts a terrible burden on your employees who have to turn down people who have reservations. Do better uhaul. If I had not gotten my unit I swear I would never use U-Haul again, still probably won't, don't want to drive 4 hours just to be told your unit isn't available.

Cyrrus W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mike s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne B.  |  Overall Experience 
Clasificación:
3.0

The unit has an ant colony in the west wall that had a steady stream of ants running along the wall as I moved in

Gregory C.  |  First Impressions 
Clasificación:
4.0

Nice people, great service

MILLIE l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Saramaria P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian D.  |  First Impressions 
Clasificación:
5.0

Friendly and fast plus helped put purchased items in van Very efficient

Laura C.  |  First Impressions 
Clasificación:
5.0

The staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.

John N.  |  First Impressions 
Clasificación:
5.0

Thank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's help

Jeanne B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna D.  |  Online Move In 
Clasificación:
4.0

no comments

Genny H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom g.  |  Overall Experience 
Clasificación:
5.0

Excellent team. Clean location. Great service. Thank you Uhaul team Glenwood!

Ryan T.  |  Overall Experience 
Clasificación:
5.0

All went well, THank You

Sandy B.  |  Overall Experience 
Clasificación:
5.0

great employees

Georgia S.  |  Overall Experience 
Clasificación:
5.0

These guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!

Ryan T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
2.0

I get to check into my Storage Unit that I booked weeks in advance, only to find out that it's not available. The staff was sufficient, so this review is mainly the frustration I've experienced with U-Haul. First my truck wasn't available and now my unit isn't available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.

kevin a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA I.  |  Online Move In 
Clasificación:
5.0

I did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.

Raymond U.  |  Overall Experience 
Clasificación:
5.0

Professional, customer friendly.

Rosemary M.  |  Overall Experience 
Clasificación:
4.0

The prices were a little steep is my only complaint

melilssa s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary M.  |  First Impressions 
Clasificación:
2.0

I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.

AARON N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgette B.  |  Overall Experience 
Clasificación:
5.0

Best experience! Every employee I met went above and beyond! I will gladly recommend!

Laurie N.  |  Overall Experience 
Clasificación:
1.0

Got locked out of my unit but inside the storage area for over an hour. Call button broken.

Alicia P.  |  First Impressions 
Clasificación:
4.0

Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.

Eric H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine B.  |  First Impressions 
Clasificación:
5.0

I couldn't have asked for better service

Justin F.  |  First Impressions 
Clasificación:
5.0

The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Breezi A.  |  First Impressions 
Clasificación:
5.0

Operates like a local business!

Melvin D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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