Comentarios del cliente para U-Haul Storage of Glenwood

Uhaul delivery

Jackie was a dleight to work with and made it super easy to get in and out o the road!

The crew was good. I was forced by unsafe public transit to rent a van from Uhaul. I was pleased to see all present covid19 Precautions taken, but the seates in the cab had a substantial amount of hair on thrm. The attendant cleaned them again at my request, but I was shocked to see there are only air compressors available, so everything gets blasted into the air, instead of vacuumed. THERE ARE NO VACUUMS. This is not good. for the crew, or customers.

Stop telling me my truck can't pull the trailer. It's a 8600 gvw power stroke. I keep getting told the Scout & trailer weigh more than it's rated. That's B.S. 22 K Combined, then you have a 2" ball hitch to pull it with. The 2" ball is rated at 5000, yet the Scout & trailer probably weigh over 6,000. Your figures do not add up.

Give the same service you gave us

Jackie was amazing! The other start were very good too, they all seem to work we’ll together

Fast, friendly and efficient customer service over the phone and at the store.

You guys changed my rental 4 times. I wanted to rent a cart trailer so I called at got it reserved. Then I got a phone call saying I couldn’t get it unless I drove 30 minutes one way to pick it up. So, I settled for a car dolly and was told where to drop it off. Then you called me and hour or so later I got a call changing that so I had Torricelli an extra 20 minutes out of my way!

very pleasant personnel. only concern is the location of driveways with the new roundabouts

U-haul Storage of Glenwood is the ONLY choice when it comes to truck rentals, supplies, trailer rentals, and storage. Reasonable rates and the customer service is outstanding!

The staff were uncharacteristically nice and invested. The blond fellow who booked the truck for me was very helpful, as was the apparently younger, dark-haired guy who checked it back in for me.

Convenient location with all supplies needed for my move. Friendly staff too

Excellent equipment, excellent staffs

I made my reservation lady said she told the people I was on my way from cg when I got there the lights were off and door was locked and it was 3 mins before 7 closing time guy came out and said he wouldn’t beable to check me in before 7 and system wouldn’t let him then told me I needed to use online site I said I don’t know how and he walked away and left the site I then used site and was having problem after problem thank god for the amazing guy who happened to show up right when I was almost in tears and my family very frustrated with the situation Ruther Carlos he was so friendly and kind logged on to his iPad processed all my info helped me get keys and even told me to stay warm in my car while he searched the lot for the truck for me. If it wasn’t for Ruther Carlos me and my family were gonna leave very very unhappy and would never want to use uhaul again but thanks to him he made everything better Me and my parents and children all would like to thank him for going above and beyond for us. And who ever the guy that was closing between 6:30-7 March 9th was needs to go back to training on customer service because he has none and was no help at all so once again you can thank Ruther Carlos for being amazing because I know me and my family do

The storage unit assigned to me had multiple locks in place that the staff could not explain. I was made to buy a special lock, and when I was transferred to a new unit the new lock did not fit. It took over an hour to only somewhat resolve all the issues.

24/7 check in was a challenge due to location services not working. People inside were able to help which was great.

The staff was very accommodating.

Great equipment, grrrrrrreat staff

I am well pleased with your storage unit as well as your friendly, helpful staff. Thank you very much it was a pleasure to do business wit you.

Best uhaul location to rent from in the world. From start to finish

Went in and expected to pay 19.99 for a dys rental plus gas of course then they added hidden fees and charged me 210.00 for 2 days rental. What the fuck! Uhaul is a fucking scam! I could of rented a friend's truck for 50$ plus gas for 2 days. Fuck uhaul! I will never rent from them again and will go out of my way to keep people from renting from them whenever I go by there.

This location, and the owners other one are the two I would choose and trust completely to be fair and honest. Great service, well chosen equipment, and friendly staff, about does it for me. Johnny Dobbins has been most helpful, and all questions figured our to fit my needs. I noticed several additional things this trip, like bike racks, motorcycle trailers, and competitive rates on the things I need or rent. Nope, I do not work there, or get paid for this. I like good service, and complain if it is sub standard. Any problems are taken care of with good will, so thanks for the one time I had a small wiring problem, good work !! No real problems after many years of renting here, -- Cal Drake

This Uhaul location is by far the best. Customer service is exceptional. Your order will be expedited. Your equipment will be ready and waiting for you. Everything is clean.

Your computer system is bad. The people who work there and the equipment is good, but half the time I go to U-Haul, they have to manually enter my card information instead of being able to use the chip or the magnetic strip. There are usually several people waiting in line, so if they have to do this for each person, it adds up to a lot of unnecessary waiting time for the people in line, and undue pressure on the people working there. I really like the people and products at U-Haul, but you're computer system is the worst of any of the many places I shop.

Great job on the young man getting the trailer ready. Way to hustle.

The staff rocked!

Great to work with the competent staff that knew their stuff and helped me throughout the loading .

Great customer service and very friendly!

Please remove or clean up after the vagrants that have defecated between the vehicles. Should someone be doing a thorough walk around, they may step in human feces( yes I did). Otherwise a perfect rental experience.

Check the tires air pressure.

The rates keep rising, making it difficult to keep

Reservation Location stated that my drop off location would be Rockaway Beach when I made the reservation. Wrong!!!! Email that I received after pickup stated that the drop off location would be Tillamook. Big difference. Apparently, Springfield (Eugene) did not know that Rockaway did not accept trailers. Not a good experience!!!!!

This team, at this location, is the best in the business. Everything is clean and all of the equipment is perfectly maintained. The customer service is on point. I highly recommend this uhaul.

Great service.

The trailer I rented needed a new axle hub cap, it was missing!

Very professional check in, I was running late getting my car dolly back by about an hour, so i called and they extended my rental out so I wasnt charged a full day for only an hour. That's excellent customer service. I will return.

This location had friendly staff. The prices were reasonable and the facility wasn’t bad at all.

There were no blankets in the truck.. and your customer service is very lacking the agents I spoke to where not very knowledgeable, forced me to stop at the store before I was to pick up the truck. To verify my rental. Those in the store were helpful the call center I would prefer never to speak to them again

Computer system very slow

The service was wonderful

These guys are simply the best.

The customer service was friendly and professional. Thank You it was a great experience.

Everything went smoothly. In and out relatively quickly (I called ahead and reserved the trailer) . I will be back to this location again

Great customer service

The Franklin Blvd store is always wonderful.

The staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directl

Great customer service !

Everything was smootb and efficient. Great teamwork among the employees. One fellow got the truck ready, as another did the transaction. I was a little early, and they got everything done before my scheduled pick up time. I didn't have to wait at all. I was able to complete my entire iob, re fuel, and return the truck in a hour and a half. I will recommend and use this service again.

A more expedited check out time would be great. It seems like when we do an online reservation it should be faster to pick up our vehicle. All the service people were great to work with!

U Haul continues to prove that they treat their employees like crap. Two staff members on a Friday dealing with incoming and outgoing at a busy location. Shame on you

Dropped off the trailer and left.

Wonderful experience. I will use Uhaul for all my moving and storage needs.

Happy Camper!

Was fast and easy for pick up and drop off. Thank you The people that worked there were very friendly and helpful.

It was a quick and easy drop off.

Excellent service. This particular UHAUL provides the best quality care imaginable. Punctual, polite, and professional; these guys are the very best in the business.

It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.

Thanks for the friendly, prompt service

Timely, friendly, and helpful staff made moving-in easy.

Thank you

I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad

These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Thank you

The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.

Great experience renting a storage unit. We will be back!

Morgan and the rest of the guys are awesome. Thanks so much for your help. We’ll be back in June!

It was all good.

Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended

Highly disappointing and honestly too overpriced.

The only problem I had was getting through to someone on the phone. Everything else was perfect.

I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!

Good Service, was able to drop off truck quickly with no problems.

Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Operates like a local business!

Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Overall a frustrating mess. Card was charged when it should have been free. NBD except it was “fixed” 3 different times and it wasn’t. Each time the problem got worse. Shouldn’t be that hard to fix

No comments

Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

Excellent help every time. Outstanding!

Very pleasant experience. Very nice staff

Jackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.

Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

I've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.

Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Thanks for your help and assistance. I am very pleased with achieving my needs.

Thanks for the water!

The staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!

Very good

thank you

Great Experience.

👍

Excellent Service and facility.

Staff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.

Good service, attention to security, clean facility.

Anytime had need to work with staff and facility all went well and efficient

Customer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.

Entire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great

Friendly and helpful people. I felt well taken care of with my moving and storage needs. Thank you!

When picking the truck I told $74. Ran credit card/Debit card and $85.10 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17.49 will today charge and was charged $20.49.

Love you guys.

Your facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the

Thank you.

Very helpfuf. Cancel storage.

.

information about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.

Price increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care

I didn't use storage

This is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!

Staff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100% would recommend!

The team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!

Clean secure facility. Friendly helpful staff.

Everyone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!

The site manager, Johnny, was extremely helpful through what, at times, was a difficult situation. He was responsive and respectful at all times.

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

The team ran an efficient well run operation providing impeccable service and direction

Well taken care of

Thank you

Credit card expired at one point. Received an email shortly thereafter "we are going to sell your belongings" rather than a friendly "please update your card" email.

Thanks for all the great service. Moving is so stressful and Storage too. Good patient service appreciated.

The initial storage unit I had reserved was to small so they switched me to a larger unit. The people who helped me were great.

The lady that worked there was very helpful both times. We where thier during our pick up and drop off

Johnny is an outstanding manager he made our move so much easier I'll always be grateful