Customer Reviews for U-Haul Storage of Glenwood

9,823 reviews

4400 Franklin Blvd   Eugene, OR 97403
(W Of Spgfld Bridge)

(541) 726-6051

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(541) 726-6051

4400 Franklin Blvd
Eugene, OR 97403
(W Of Spgfld Bridge)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
5.0

Customer did not leave a comment.

KEN D 
Rating:
5.0

Customer did not leave a comment.

Andru S 
Rating:
4.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

The customer support was quick and thorough. The location could use a few more lanes to move equipment through their lot as they have a lot going on and it was congested. The people though were really great. My only suggestion (and this comes from using Uhaul locations elsewhere too) is that they need to remind the customer to do the online precheck as the last thing before leaving the premises with the equipment. I only accidentally noticed there was a pre heck on my phone waiting to be completed, and like I said, this happened at another location last year too. People have moving on their minds and this is an important (but helpful) thing to do this precheck. I’m also glad that the photos of the equipment were already in the link, as last time, it said for me to take the photos and then there wasn’t enough cell service to submit the information.

TERRE K 
Rating:
1.0

No ramps. A joke to get scheduled and over charged. I want a refund

Vincent M 
Rating:
5.0

Everything is great about this particular location. Ask for Jackie, she is the one to talk to. Greatest service ever, cleanest equipment.

Ryan T 
Rating:
5.0

Customer did not leave a comment.

Dawn H 
Rating:
5.0

The driver side door could not be closed completely, unless the window was open.

bill c 
Rating:
5.0

Reservation was ready upon arrival. Easy in and out. Return process was equally easy.

William B 
Rating:
4.0

Staff was very good. Whole process took 10 minutes.

James D 
Rating:
5.0

Customer did not leave a comment.

Steve O 
Rating:
5.0

Customer did not leave a comment.

shannon c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Q 
Rating:
5.0

Customer did not leave a comment.

Elleesa C 
Rating:
5.0

Customer did not leave a comment.

Will S 
Rating:
5.0

Very smooth process which was refreshing. Worked with us when we had a change of plans. Appreciated the experience all around.

BRETT C 
Rating:
5.0

Excellent customer service!

Darren G 
Rating:
4.0

The facility is clean and the employees were all very helpful. The only feedback is on the description of a split-level unit. It was not clear that there would be more than two flights of stairs and that the unit entrance wouldn't accommodate large items or allow walk-in access. Something I specifically rented the unit for will not fit. Thanks,

Ken B  |  Online Move In 
Rating:
5.0

Excellent service! Nemo was awesome and made everything really easy. I will highly recommend your location. Thank you!

Lisa A 
Rating:
5.0

The nice man helping me at the secondary location informed me that the dealer overcharged me, and I was suppose to pay the local rate and it shouldn’t have been more than 100$…

Kaitlynn B 
Rating:
5.0

Customer did not leave a comment.

Jay N 
Rating:
5.0

No need. You guys are spot on.

Clyde W 
Rating:
5.0

Fast friendly and efficient!

Jack M 
Rating:
3.0

Terrible customer interaction. Ubox was blocked, no one to help unload. The van had a broken right mirror.

Janet W 
Rating:
3.0

Customer did not leave a comment.

Travis W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry B 
Rating:
5.0

Customer did not leave a comment.

Annie R 
Rating:
5.0

Was a little out of way for where I needed trailer but excellent experience and great price

William W 
Rating:
5.0

Customer did not leave a comment.

Carlos L 
Rating:
5.0

Great customer service, clean equipment

James P 
Rating:
5.0

Clean all around the lot. The personnel that helped me during turn in was very helpful. The business had a lot of vehicles and although it was crowded, the lot was very organized. The location is at a traffic circle, access was clear.

Roger D 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
3.0

Given the roundabout the location of the storage lockers was extremely unclear. Once I found it, it was very hard to find the sign in pad before the access code and it was all very unclear. Also there was no lock in the unit which delayed me in my car rental return because I had to go buy a lock in the office despite that I had reserved one in advance.

Tarek A  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Katurynia G 
Rating:
5.0

Great staff!

Michelle N 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

Angela B 
Rating:
5.0

Nice experience, quick and easy pick up and return.

John R 
Rating:
4.0

Customer did not leave a comment.

Alexx S  |  Overall Experience 
Rating:
5.0

Easy to access! Staff was friendly and helpful!!

Jennifer R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
4.0

Equipment was great to use. The renting process is also Easy. Customer service is a bit Emotionless But seems to know their job well

Jesse P 
Rating:
3.0

The individual did end up helping me change my drop off location (which was changed unknowingly sometime during the weekend), but was rude in the process and I felt I was inconveniencing them. I then was charge a whole extra day ($55) even though I dropped off around 230pm on the correct drop off day at the location that was picked when I ordered.

SCOTT E 
Rating:
3.0

I was disappointed that although my unit was marked move in ready there was a box of porn magazines that was tucked into the trusses in my unit. Very disappointed if this is known as move in ready.

Sterling J  |  Online Move In 
Rating:
5.0

Wonderful friendly people.

donna s 
Rating:
4.0

Customer did not leave a comment.

Carolyn R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Dealt with a very nice gentleman there. Made for a pleasant experience and a quick and efficient drop off.

Charles D 
Rating:
5.0

Customer did not leave a comment.

Merrick S 
Rating:
3.0

Very fast c and friendly people

jodi l 
Rating:
3.0

Nothing. Service was fast, friendly and efficient.

Randy H 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
4.0

Customer did not leave a comment.

Charles L 
Rating:
5.0

Customer did not leave a comment.

Gregory C 
Rating:
5.0

Customer did not leave a comment.

ingrid f 
Rating:
3.0

Less regarding this specific location than the experience overall. When I originally booked the Uhaul online, The pick up and drop off locations were different. We were contacted the night before our pickup date and told our pickup location had been changed. We arrived to this location for pick up and subsequently had to wait over an hour to get things figured out due to a myriad of struggles. The staff member did all they could to help us, including issuing a discount, however this was only the beginning of our issues. We did not have the appliance dolly we booked online. The truck was in ROUGH shape - broken driver side mirror, no tread on back wheels, etc. The truck got stuck in our drive way, requiring our neighbors to use their pickup to pull it out. Then the morning of our return, we got a phone call that the drop off location had changed and it was further away requiring us to call and get more miles added onto our allotment. Overall - EXTREMELY frustrating experience. Would not recommend Uhaul to anyone at this point.

Lauren B 
Rating:
5.0

Rented truck for household clean up and a run to Jerry's. Great truck! Got stuck in my back yard and recovery was there in under an hour. Everyone was helpful and supper easy to extend my rental by a few hours. 5 star service.

Shenandoah R 
Rating:
4.0

Only complaint is the final rate charged for truck rental was approx. $100 more than rate quoted. No explanation provided for rate difference.

Darren M 
Rating:
5.0

The drop-off was smooth and easy. Stress free. Great experience!

Lenard D 
Rating:
5.0

Customer did not leave a comment.

Tai L 
Rating:
5.0

Customer did not leave a comment.

TRACY B 
Rating:
5.0

Customer did not leave a comment.

David U 
Rating:
5.0

Customer did not leave a comment.

Alexander F 
Rating:
5.0

Customer did not leave a comment.

ASA E 
Rating:
5.0

Customer did not leave a comment.

Gary D 
Rating:
5.0

Everyone was fantastic. Specifically, the person who checked my equipment out in Eugene and then the person who checked it in in LA were great. Some of the best customer service I’ve ever had.

Taras T 
Rating:
5.0

Excellent service and knowledge with equipment

Billy O 
Rating:
5.0

Awesome

Dwayne T 
Rating:
5.0

Great people and good location

Dennis B 
Rating:
5.0

Customer did not leave a comment.

debbie w 
Rating:
5.0

Customer did not leave a comment.

Alaina A 
Rating:
5.0

Everyone is very nice and service is always exceptional.

Amanda P 
Rating:
2.0

The pickup truck was great but the agent did not come with me to the vehicle. I found the vehicle running but after traveling for a few miles I realized I did not know where the key was. That was disconcerting. Extensive search of the vehicle did not yield the key but clearly it was in the vehicle since it was running. Eventually on return I asked where the key was - it was too well concealed to have been found by me or my wife. I am used to agents accompanying me to the vehicle before driving away.

George E 
Rating:
5.0

Quick drop off experience.

JEFF F 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

shannon s 
Rating:
5.0

Fast, and efficient

DAVE M 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M 
Rating:
4.0

There was only 1 clerk at the counter, Paul but he was courteous & quickly processed our pick up. He was also there to check in our rental truck. He did a great job. This place needs to hire another clerk or 2.

Roki V 
Rating:
5.0

Ashley knows their stuff. They are efficient and helpful.

Sandra L 
Rating:
5.0

Customer did not leave a comment.

Alicia H 
Rating:
5.0

The crew were slammed and traffic was oddly situated with customers dropping off and taking off. I dropped my own trailer and tipped my hat at a Representative on site and he said I’d get an email receipt soon. I did.

Kevin C 
Rating:
5.0

The staff was excellent and easy to deal with. Thank you!

Lisa A 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
4.0

Customer did not leave a comment.

Alexis A 
Rating:
5.0

Customer did not leave a comment.

fletcher p 
Rating:
5.0

The vehicle was not In optimal conditions. Gears switched late, and the direction was loose.

Juan F 
Rating:
4.0

U-Haul truck gets bad very gas mileage per gallon I was get 5.4 very bad

Rosalie J 
Rating:
5.0

Customer did not leave a comment.

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Excellent service. Friendly staff!

Steven G 
Rating:
5.0

During travel from Eugene, Ore to Las Vegas check engine light came on. Seemed like should have been give a more dependable truck

Mark B 
Rating:
4.0

Please let people change the payment due date! Billing date was very inconvenient and staff member who assisted me on the phone said no, with no reasoning behind why it could not be changed.

Jasmine B  |  Overall Experience 
Rating:
4.0

The drop off was quick and simple!

Teresa B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
3.0

Hire enough staff to cover busy times.

Larry M 
Rating:
5.0

Customer did not leave a comment.

Sandra P 
Rating:
4.0

Customer did not leave a comment.

Dean F 
Rating:
5.0

Customer did not leave a comment.

Shannon R 
Rating:
3.0

My experience was unique...the internet connection was down at the time I went to pick up my trailer. I was originally turned away and told I would be contacted when the system was up and running. I got about 10 miles away from that location when I received a call saying that things were back online. When I got back to the Franklin U-Haul, things were down again. they then adreed to take all the necessary info down on paper and enter it when things were back online. As far as the journey and equipment goes, I loved the 5X8 trailer. It was a newer trailer with the RAMP rear door...EXCELLENT improvement. Rode like a cloud! When I turned in the trailer yesterday, Tom said it was the first of it's kind that he had ever seen so....I guess we upgraded the La Crosse, WI stock of trailers. Thank you, Achilles

Achilles m 
Rating:
4.0

Customer did not leave a comment.

Jill W  |  First Impressions 
Rating:
4.0

1st time this Uhaul I did not have any problems. Ill say it's been over 9 years since the problem. Great service all around

Trevor S 
Rating:
4.0

Customer did not leave a comment.

trejo h 
Rating:
4.0

Horrible Las Vegas scam will be on my mind and recommendations to tenants and friends for a while.

EUGENE F 
Rating:
5.0

Customer did not leave a comment.

Darby C  |  First Impressions 
Rating:
5.0

Easy pick up and drop off. Good experience

Corinne P 
Rating:
5.0

The website was a lil tricky on my phone. Works great online though

Coco R 
Rating:
5.0

Customer did not leave a comment.

Gerri C 
Rating:
3.0

Customer did not leave a comment.

Micaiah G 
Rating:
4.0

Customer did not leave a comment.

Justin E 
Rating:
4.0

All was really good. Very helpful staff. Easy process all around!!! Just disappointed that I didn' t know it was a 2nd floor unit. Would have preferred ground level or to have known it was up a flight of stairs, no elevator.

Heather N  |  Online Move In 
Rating:
5.0

Ashley and the Crew are very helpful!

Tabatha B  |  Overall Experience 
Rating:
5.0

Excellent customer service and an excellent experience overall. Will definitely return here if I need a rental or storage.

TY B  |  Overall Experience 
Rating:
5.0

Ashley at U-Haul Storage of Glenwood was AMAZING! She made the process so easy and so enjoyable after a long day of packing and moving. Her energy is infectious. Ashley and her assistant Raven were very helpful.

Becky D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

james t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy T  |  First Impressions 
Rating:
1.0

Very poor, extremely upset. Would like a refund and to cancel ALL monthly payments with UHAUL. The storage unit does not have a elevator like it says it does online nor was my unit ready for move in there was no FREE lock or key and the note from the maintenance/inspector said DO NOT RENT

Candace D  |  Online Move In 
Rating:
5.0

You guys are so awesome!!!

Rachel W  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SueAnn S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

geo h  |  Overall Experience 
Rating:
1.0

The absolute worst experience

Trystin M  |  Overall Experience 
Rating:
4.0

I need to take Alize Townsend of the paperwork that she's allowed to access the storage without me. She left me and is gonna take all my stuff. Could you please put another lock on there so she can't get in

ALIZE T  |  First Impressions 
Rating:
4.0

Very friendly and helpful

kayla b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie D  |  Online Move In 
Rating:
5.0

The best staff and service at any storage facility I've dealt with and the location is close to everything. During the past 2 years while building our home we have had excellent care the whole time. Try them you won't be disappointed

LESLEY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERRI D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERRI D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry N  |  Overall Experience 
Rating:
5.0

I have used this Uhaul location more than once. The last couple of times were fairly recent and the circumstances that lead me to need their services weren’t the most pleasant. Ashley B. helped me with rental of both vehicle/trailer and storage facility on both occasions and really streamlined my experience. Some people can help make or break a business. Ashley B. Is a valuable asset to the uhaul name and business. Thank you for taking great care of me and making me feel as though my heavy load had been lightened a bit.

Jennifer C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN K  |  Overall Experience 
Rating:
5.0

A very helpful crew with what ever I needed. I would have no problem recommending that Place.

DALE M  |  First Impressions 
Rating:
5.0

The Glenwood staff is so helpful and friendly.

George S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmine G  |  First Impressions 
Rating:
5.0

The facility was clean and well maintained. The employees were all very helpful and nice.

Kelley F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tami B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina V  |  First Impressions 
Rating:
5.0

Friendly, attentive and professional staff!! Our daughter is a student at UO and this location was perfect for us (under 1.5 miles from the university). Super convenient because we’re from out of state and had to not only rent a small storage unit but, also a cargo van to move her stuff into storage. Her new apartment this upcoming year comes furnished and would not allow her to bring certain items (i.e. full size bed, kitchen items and some small furniture items that we didn’t want to part with in case her living situation changes next school year). Smallest unit available was a 5x10, which was way more space then we needed. Once we arrived from moving, a staff member and his cute little assistant met us outside and showed us to our unit. I can’t stress enough how convient having both the truck rental and storage onsite was. Once we unloaded, we dropped the van off in front of the office and were on our way. Thank you!!

Heather D  |  First Impressions 
Rating:
2.0

Phone reservation for first floor unit. Went to facilty to secure to discover that it is up a flight of stairs! I am disabled as is my partner. We were not offered another first floor unit for the same price. Being disabled is sad & hard sometimes. Perhaps UHAUL will consider that first floor needs to be just that, no stairs, OR reasonable similar (same price) accommodations need to be made, per the ADA. They wanted more $. After I told them we were disabled & the stairs were unacceptable. Unacceptable. ACLU. ADA.

Ally H  |  Overall Experience 
Rating:
5.0

All good...fuichitapi!!

Joseph H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

josh h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE G  |  Overall Experience 
Rating:
5.0

Ashley was absolutely amazing and very helpful friendly and accommodating. Give that Gal a raise she deserves it.

Tara V  |  First Impressions 
Rating:
5.0

This rating ONLY applies to the people that helped me today (6/21) went I went in to fix an issue caused by the employee who originally helped me (Ashley Babcock) Ashley treated me like I was a complete waste of his time. He refused to show me the unit thaI would be renting because he REFUSED to go upstairs! instead he decided to show me a unit that was COMPLETELY different than the one he rented me. The unit he rented me (113) was smaller than the one that I was originally shown This was due to unit 113, having an L shape lip inside it, which severely limits the space, in fact it cuts the usable space down by 1/3. If Ashley had not been so lazy, and annoyed with having to show me the unit I was renting, (which I was NOT ALLOWED TO SEE before renting) I WOULD NOT have rented it, as it did NOT suit my needs. I truly feel that I was a victim of "Bait and Switch", which is ILLEGAL! Please deal with Ashley Babcock accordingly, to prevent potential litigation in the future. Now for the 2 WONDERFUL employees that helped me today (6/21). They are the reason that I didn't get a refund and go elsewhere. They switched units for me, to one that better suited my needs, and let me actually see it before renting it..... P.S.- Just so you are aware, this is NOT the first time Ashley has been an issue. You might want to truly consider if someone who HATES helping customers and sees them as an annoyance, is really the best face attitude that you want to portray to potential customers

JEFFERY F  |  First Impressions 
Rating:
5.0

The staff is simply wonderful. Helpful and friendly.

George S  |  First Impressions 
Rating:
5.0

This is my favorite location to rent trailers when moving. Customer service here is awesome! They always take care of their customers. Shot out to Ashley and this older women that's been there for years y'all are very much appreciated. God bless.

catherine e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rylie s  |  First Impressions 
Rating:
4.0

Once a storage unit is reserved it should never be canceled unless a call is made first to the customer reserving it. My reservation was canceled but I was lucky and got a unit.

Joseph H  |  First Impressions 
Rating:
2.0

Office in Eugene was less than ideal. Had that been my only dealing with UHaul I’d never use this company again

Karen F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly H  |  Overall Experience 
Rating:
4.0

I appreciate their understanding and working with me on late fees, and allowing me to do a settlement to evacuate.

JESSICA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trudy m  |  First Impressions 
Rating:
2.0

This is related to the overall experience. The first time I went in everything was okay. There is a woman that is employed there that was terse and seemed put out and bossy. The kid behind the desk was nice. No big deal. I rented a storage unit, checked in online and after seeing the space decided it was too small. During the night reserved a larger unit. Tried to cancel the one I had paid for and was transferred three or four times. Went back to the facility and the unit that was reserved online was not even available. Movers were on their way. The woman was defensive and talked over me (I was basically up all night being transferred around on the phone) and started getting defensive. She backed down, I don't get loud, but I got my point across that I am the customer, don't mistake my kindness for weakness. She made it right eventually, but the process of getting there was broken. The truck was also old and substandard. Would not trust it if I had needed it for more than a round town move. I will not use UHaul again.

Karen F  |  Online Move In 
Rating:
2.0

Weird vibe. Tried to work online to reserve space and the weird lady defensive when the unit did not exist. Already rented. Not good with dealing with people or at least not me. Never use U-Haul agsin

Karen F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Taylor W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david p  |  Overall Experience 
Rating:
5.0

They work very hard to satisfy their customers at the Glenwood Uhaul location

Samuel R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  Overall Experience 
Rating:
5.0

Best service ever. This Uhaul location goes far and above with regards to everything. Friendly staff and the best equipment. Great team.

Ryan T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shelly H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaine M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICOLE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W  |  Overall Experience 
Rating:
5.0

The staff at the Franklin bl. Location were very helpful and outgoing to help me.

BRIAN P  |  Overall Experience 
Rating:
5.0

Michael was awesome today with my move out experience. AAA

Kristi B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRIE D  |  Overall Experience 
Rating:
5.0

Been using storage for a year now and always get great customer service, even during recent construction staff was very helpful and courteous helping maneuver around construction projects made easy access,thanks

Larry N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine B  |  Overall Experience 
Rating:
5.0

I always choose this location because it is consistently the better of choices.

Jeremiah T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorinda M  |  Overall Experience 
Rating:
4.0

Very friendly staff

Ramsey S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark F  |  First Impressions 
Rating:
5.0

Regardless of what others have said about this Facility, I have never had any issues with anyone if I ever needed help with anything. I appreciate them and always will. Thank you Johnny and Eli.

Steph R  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. We rented a 10 x 15 storage unit for several months. it was clean and easily accessible. No need to schedule an trippy appointment, just go.

Tim C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelbie A  |  First Impressions 
Rating:
4.0

The man at the desk was very helpful with helping me find my storage unit and even carried my mattress up for me! I forgot to get his name. Tall, beard and caucasian and smiled alot. Must work mornings there regularly. Unfortunately there must have been a misunderstanding because I was told over the phone it would be a drive up unit and this unit definitely was not. It was inside a building up a flight of stairs. So thankfully he was so helpful.

Rebecca J  |  Online Move In 
Rating:
4.0

Online process was incorrect. But the location called to correct it and provided excellent service.

Jessica F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin K  |  Overall Experience 
Rating:
4.0

a special thanks for the complimentary dollies that made moving on my own possible.

Susan C  |  Overall Experience 
Rating:
5.0

AAA+++

Timothy D  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Krista W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad G  |  First Impressions 
Rating:
5.0

Check in to check out smooth process and experience!

Arushi S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meylin V  |  First Impressions 
Rating:
5.0

Staff at this facility try to accommodate everyone to the best of their ability. I really appreciated that they went above and beyond to help.

Amy A  |  Overall Experience 
Rating:
5.0

The staff at the Glenwood U-Haul are amazing! Always extremely helpful and clearly hard working. Thank you.

DAVID R  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Susan C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin M  |  Overall Experience 
Rating:
5.0

everyone was really nice. storage was nice. thank you (:

KIANA M  |  Overall Experience 
Rating:
5.0

The staff was so helpful, especially during Covid. During that time, while I was experiencing financial hardship, late fees were waived. Also, Amy called me on months I was late to personally ask why, if I needed more time, and to waive the late fees. It seems like a blur now, but things were so unstable during those Covid months after everything shut down and my unemployment was nine months behind. The staff, particularly Amy, helped me so much in keeping everything current at the Glenwood U-Haul. I really appreciate it.

Sarah D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin M  |  First Impressions 
Rating:
5.0

Steff was very friendly and professional!

Arushi S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda k  |  Overall Experience 
Rating:
2.0

I will never do business with this facility again. The man behind the counter verbally assaulted me He referred to me as sweetie, darlin, and when I asked to speak to his boss he yelled across the store to his manager “ I’ve got a real Spicey one for you while laughing at me. With other inappropriate comments and he kept laughing at me. The manager was not helpful and accused me of being rude and condescending. And that justified how I was being treated. I feel I was not as I was just asking how the free month of storage went I was cut off immediately and laughed at. There were 2 other men there who just shrugged their shoulders. I own 2 businesses in the area as well as a non profit. We own 2 homes in south eugene. We are always renting uhauls. I believe in the past month or so I have spent a few hundred dollars with this location as we are opening a new salon. I feel your location is volatile and extremely chauvinistic. I believe your manager sets the tone for the environment there. I have never been treated this way before. I will be leaving a google review. Looking through your reviews for this location this should not be anything new to you as it seems you have done nothing to remedy the situation. I will not be going to my storage unit alone ever. And that’s not like me. That’s how unsettling my experience this morning was.

Gina C  |  First Impressions 
Rating:
1.0

THANK YOU STEPH!!!! The only reason I can say anything positive about my experience is because of Steph at the Glenwood location. We ran into an issue at absolutely every moment possible. The first day we got there will all our stuff, the original unit, which we were told would fit a one bedroom apartment (we had a studio), was WAY too small, and Steph had to walk us over and help us find a new one. We loaded everything into the unit and began our 3 week wait for our house. On August 1st our house was ready and we were ready to be moved in only to find the entire parking lot under construction and employees trying to tell us we wouldn’t have access to our unit that day. Steph was the only one who physically walked us around to a back gate so we could access our necessary items for our home. I was expecting to have all our stuff moved out that day which now was impossible, and my partner and I started work the very next day. My partner called and spoke with customer service to ask for an extension for our unit due to the construction and the representative in the scheduling department was extremely helpful. We were then told that the employees had no idea the construction was even happening and it was inconvenient to them as well, which is an awful thing to do to your employees in the middle of the summer on the first of the month. We are finally moved out of our unit and will never ever ever be doing this again. I’ll drive 2 hours to Bend to store my stuff at my friends house before I ever go to a uhaul for storage ever again. Steph you are a ray of sunshine thank you for all your hard work, you really went absolutely above and beyond for us multiple times. Please give Steph a raise seriously, I’m confident that she’s the only reason that building is operation. Thank you Steph!!!

DYLAN B  |  Overall Experience 
Rating: