Customer Reviews for U-Haul Storage of Gage Park

540 comentarios

3206 W 61st St   Chicago, IL 60629

(773) 340-4275

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 340-4275

3206 W 61st St
Chicago, IL 60629

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Princess M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sam C. 
Clasificación:
3.0

Didn't enjoy signing a contract to later meaning two years later to be notified that the rates were changing for all customer's. I felt as though that should have taken affect for new customers seeing I had already been there two years. Seeing they don't honor a contract on there behalf I had to clean out throw away just refuse to continue with this company.

Ramon r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA B. 
Clasificación:
5.0

Great service always so helpful and on point with all our needs

JOSE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

The staff was friendly and knowledgeable

LAVONIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORETTA G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Francisco A. 
Clasificación:
5.0

Francisco goes above and beyond for her customers. Whenever there would be an issue, she would be on the phone even if it were after hours to get it resolved. I remember being so amazed at one point throughout my stay because my black was jammed and I could not figure out why the keys wouldn't go. She was so experienced and came up with her power tools and had to drill it open. She was busy but knew it important for me to get to my belongings that day. She had staff handle everyone else and came up too quickly help me out. Over the past 3 years I have use this facility over and over just because of Francisca and her staff customer service. She trains them very well. This storage location is out of the vicinity where I moved, but I drive the extra 30 minutes to use them.

christina s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VENDETTA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAUL C. 
Clasificación:
4.0

My moved out date was on 07/27/2021 not 8/5/21 my experience was good with uhaul

Sharon S.  |  Overall Experience 
Clasificación:
5.0

No ##0

florentino a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor V. 
Clasificación:
5.0

radio did not work

JACKIE R. 
Clasificación:
5.0

The gas mileage was not accurate it was not at a half a tank like you guys say it was and I think I got charged when I bring it back and it wasn't at a half a tank but I got pictures and I also dispute it so I should not have been charge. My pick up location and drop off location was at the location on E. 95th St. of King Drive 350 E. 95th St.

JOSEPH L. 
Clasificación:
1.0

by answering our questions and communicating with us. We need someone from your insurance company to actually assist us.

DEREK N. 
Clasificación:
5.0

Very friendly staff!

John W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANETTE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

YOLANDA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEIANNA I. 
Clasificación:
1.0

El cliente no dejó un comentario.

NATASHA M. 
Clasificación:
5.0

Owner was reachable right away when I had a question or concern after hours.

KEYIA C. 
Clasificación:
5.0

Nothing, stay the course. And thank you, you guys are awesome!!!

ARMANDO M. 
Clasificación:
5.0

We rented a U-Haul at a different location and rented a dolly and furniture pads and the U-Haul did not have the equipment so we had to come to this location. I would say that if someone makes a reservation make sure the U-Haul has the equipment rented.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann R.  |  First Impressions 
Clasificación:
5.0

Thanks u for helping me

CORINE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Kelly A. 
Clasificación:
4.0

Everything is good .only the personal little not smile

ARTURO G. 
Clasificación:
5.0

The guy who checked me in/ out was professional and quick .Great experience…!

LAMAR M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN HENRY W. 
Clasificación:
5.0

Eduardo was very polite and helpful. I will be back in the future.

ALEJANDRA V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

The woman at the front desk made my whole experience great. She was professional, quick, and kind. I will 100% use this location again.

Mindy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deon P.  |  Overall Experience 
Clasificación:
4.0

I think the looking over of the vehicle still should be with the staff and renters to avoid any misunderstanding.

LIZZIE B. 
Clasificación:
5.0

Es un buen lugar, muy limpio y las personas muy amables hablan español te hacen sentir bien los precios son muy razonables para poder pagarlos mes con mes.

yazmin g.  |  First Impressions 
Clasificación:
5.0

Enjoyed working with staff at that location very much hope to see them soon

Kenneth T.  |  Overall Experience 
Clasificación:
3.0

Better customer service, Cleaner Vans

ANTOINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL G. 
Clasificación:
5.0

The truck was very dirty. However the service was excellent.

DENINNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELITA C. 
Clasificación:
5.0

Love that the location is very clean! The manager is extremely nice and helpful. She made me feel welcome. The whole staff was nice. Excellent location.

Alex D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cathrina b.  |  Overall Experience 
Clasificación:
5.0

It was a great experience never had any problems the staff was always friendly and knowledgeable. Uhaul as a company rates are what made me leave. Uhaul the company may need to evaluate that ir they will loose a lot of customers. But sure will recommend them if thays what people want to do. Thank you Gage Park Team And Definitely The Manager.

Robert H.  |  Overall Experience 
Clasificación:
3.0

I called to reserve the truck at the location near 63rd Rockwell. When I got there at 7am to pick up the truck the office it wasn't open , So I called the location on 61st Kedize and was told my reservation was at the location. ,I HAD TO WALK TO THE OTHER LOCATION , I WAS NOT INFORMED THE LOCATIONS WAS CHANGED ,I GOT DROPPED OFF ON 63rd . THIS IS NOT HOW YOU HANDLE BUSINESS CUSTOMERS NEED TO BE NOTIFIED WHEN MAKING THEIR RESERVATIONS WHERE TO PICKUP THE TRUCKS .

YOLANDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetra J.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

EMRAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR G. 
Clasificación:
5.0

Patrice was super nice she explained my contract well and I was greeted with a smile and positive attitude. The equipment was clean and felt well maintained!

JULISSA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO D. 
Clasificación:
2.0

Customers were fighting over elevator. Not enough elevator. My unit was on the 4th floor. It took 3 times longer sharing elevator 8 other people. Elevator was to small.

DELMAR T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMON G. 
Clasificación:
1.0

El cliente no dejó un comentario.

ERIKA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH R. 
Clasificación:
5.0

This facility was great. it was clean, the staff was helpful and i would recommend it to anyone i know who need a storage facility. I would especially like to thank Francisca Zarate. She was very helpful to me and was great to work with. She's the BEST. Thank you all.

ladona g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel a.  |  Overall Experience 
Clasificación:
1.0

I got charged a late fee and should not have. I have 24hrs on the rental and I told them I needed longer the the 4 hrs I stated before. The branch said ok but never said it would be a late fee. Its crazy how you can charge a customer for being late and he has 24hrs on a 19.99 rental. I will be calling my bank to dispute this charge for sure. Not exceptable for a first experience.

DECHAUMA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando U.  |  First Impressions 
Clasificación:
5.0

I Believe everything is ok

MARCO Q. 
Clasificación:
4.0

Great experience

Andrea B.  |  Overall Experience 
Clasificación:
5.0

No improvement needed.

ANDRE H. 
Clasificación:
5.0

👍 good job

Ramiro C.  |  First Impressions 
Clasificación:
1.0

Never again

JOEY W. 
Clasificación:
5.0

You need to update your payment options APPLE PAY IS NEEDED

MONICA C. 
Clasificación:
5.0

all is well

SYLVESTER C. 
Clasificación:
5.0

They are very respectful people.

ROSA S. 
Clasificación:
1.0

Not accuse your customers of not returning keys and rental truck. my rental was returned before my actual return time. Clearly you guys didn't check the lock box for the keys prior to calling me. All you guys had to do was look in the lot and you could see clear as day that the rental was returned to its original spot. This is unacceptable.

EUGENE H. 
Clasificación:
5.0

great customer service, it was quick and professional

OSMAN B. 
Clasificación:
3.0

The woman who helped me at the location was rude and I didn't appreciate her attitude. It was my first time renting a moving truck so I wasn't familiar with the process and she wasn't helpful or nice. She acted inconvenienced by me. The rental process was easy and convenient though.

DEIRY V. 
Clasificación:
4.0

I fell at the location there was ice in the lot.

TIFFANY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSSELL C. 
Clasificación:
5.0

Keep the same people.

DAVID H. 
Clasificación:
2.0

THE FRONT WOMEN WAS COMBATTED, WHEN I EXPLAINED TO HER THAT I HAD NO EMERGENCY NUMBER SHE STATED THAT I NEEDED THAT TO RENT...SHE STATED THAT SHE RESERVED THE TRUCK FOR SUN AND THAT I SHOULD ACTING RESPONSIBLE TOWARDS THE OTHER CUSTOMERS WHO RESERVED THE TRUCK I TRYED TO EXPLAINED TO HER THAT SHE ONLY HAD TO LET ME KNOW THE DAY BEFORE AND I WOULD HAVE RETURNED IT BACK ON SAT.STATED THAT SHE OWE ME NO EXPLATION. WORDS WENT BACK AND FORTH AND I FINALLY TOLD HER CHARGE WITHAT EVER THAT WOULD MAKE U FEEL BETTER ABOUT UR 20.00 HR JOB, BECAUSE AT THE END OF THE DAY I AM A TRUST FUND CHILD EVEN AT MY AGE..

LINDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Decquortney M. 
Clasificación:
4.0

El cliente no dejó un comentario.

gary c.  |  First Impressions 
Clasificación:
5.0

Nothing, everything was perfect. The employees were very courteous and polite.

CARMENLITA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA B. 
Clasificación:
2.0

The young lady was nice and pleasant but the gentleman was very rude and non responsive, he was very rude. He had poor customer service and got smart with me when I asked about my receipt.

JENNA G. 
Clasificación:
5.0

The customer services are breath is taken I really enjoyed my visit.

LISA C. 
Clasificación:
5.0

Nothing! Always a pleasure when I book with 61st snd Kedzie!

SUMMER J. 
Clasificación:
5.0

I think this location is a very professional site. You can check out and do everything online to minimize your checkout time at the counter. Everything is clean and in order. My truck was clean, waiting for me and in excellent working order. The employees are professional polite and courteous.

Leroy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

reco h.  |  Overall Experience 
Clasificación:
5.0

Nothing great job

JAIME F. 
Clasificación:
5.0

Great

DEREK R.  |  First Impressions 
Clasificación:
3.0

We thought we were picking it up where we ordered it, 95 in Hickory Hills. The chicago pick up put it over our miles. They let us know where to pick up in Chicago 2 hours before we were to pick up.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
3.0

Servicio al Cliente

Toni R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catrina M. 
Clasificación:
5.0

The place and vehicle was clean and well kept. The young lady that helped us very courteous and pleasant. Great overall experience.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

L & L Installation I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaylah W. 
Clasificación:
5.0

Friendly and quick service.

Luis B. 
Clasificación:
4.0

Hola no recuerdo como es el nombre de la persona que me atendio se Porto super bien Gracias

JACQUELINE G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
3.0

Work with the phone systems it very hard to get someone on the phone

DARLENE S. 
Clasificación:
5.0

I like the manager, she was very nice and professional.

Floyd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakshmikar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL C. 
Clasificación:
3.0

My towe dolly wasn't hooked up properly. I could have been killed or other over the road drivers had my car came off the dolly. I have pictures of how my car shifted on the dolly in the process of transport.

Xavier M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryn J. 
Clasificación:
3.0

I reserved equipment 2 weeks in advance to be picked up at a location just a mile away from my house. THE DAY BEFORE I MOVED I was told I would need to pickup the truck from a location 16 miles away - ok, not so bad right? I asked for additional mileage on my reservation, which I was told had been added. When I left the next morning, I found that the location was actually 30 MILES AWAY, meaning I had to spend more time getting to/from my destination as well as a spending a significant amount more money in gas for my own car and the truck. When I arrived at the Chicago location, I wanted to confirm that mileage had been added to my reservation and that there wouldn't be extra charges - it turns out this had not been done. The customer representative informed me that I would have been charged had I not mentioned this. She was very helpful and added the mileage to my reservation at no charge. What can you do to improve? If I book a reservation 2 weeks in advance, confirm the location pickup/dropoff sooner instead of waiting til the day before the move. Also, update reservations as discussed with customers. I feel that I should have received a partial refund due to these inconveniences and additional costs, but none was ever offered nor did anybody apologize for the issues.

Jordan M. 
Clasificación:
1.0

El cliente no dejó un comentario.

dravell I. 
Clasificación:
5.0

Great people to do business with

STEPHEN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

erica R. 
Clasificación:
5.0

The staff was very respectful and professional

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIRO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latrice A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kui Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
1.0

The outcome however was poor there was confusion about the hours at the storage facility that I actually was trying to rent when I got to that facility. It was Hora en told then I had paid 3 months in best. I'm still not settling with the manager. She was kind enough to make another lease agreement with me, but I've still not been forwarded the Correct change, it's a nightmare.

Elaina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis V.  |  First Impressions 
Clasificación:
1.0

Office personal had bad attitudes. They don't greet you when you walk in and they try to make overcharge you. Make sure you check the odometer and gas tank before leaving and take pictures or else they will over charge charge.

Tedaira M. 
Clasificación:
4.0

The whole process was practically seamless. The truck pick up was prompt and concise. I was impressed with how well the associate walked me through setting up storage. Thanks, for the service!

Bernadine R.  |  First Impressions 
Clasificación:
5.0

I was please with the service i was helped and all my questions were answered.

Patrice R.  |  First Impressions 
Clasificación:
4.0

o

Napoleon J. | Reservación
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