Customer Reviews for U-Haul Storage of Ferndale

1,344 comentarios

5484 Barrett Rd   Ferndale, WA 98248
(E Of I-5 Ext 262)

(360) 733-5555

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 733-5555

5484 Barrett Rd
Ferndale, WA 98248
(E Of I-5 Ext 262)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Marcus was simply fantastic!! He is a tremendous problem-solver and an absolute pleasure to work with. Uhaul is fortunate to have such a competent professional and one who puts the customer first.

Sandy H. 
Clasificación:
5.0

This was a nightmare from start to end, even before we got to fill out containers in Arizona they brought us 2 containers filled with someone else's stuff. Then it took 6 hours to get another team out to retrieve out empty containers, I lost a day of packing because of that. Then minutes before it was supposed to leave I get called to fill out a gypsy moth form that was never sent to me. I had to pull over onto the side of the road to fill this document out so my boxes could leave on time. Well that didn't even matter because my boxes arrived 4 days late. I was offered no help, no one contacted me about this until I looked into it. Getting a hold of anyone was nearly impossible because their managers were conveniently never available. I will never use this service again and will avoid using U-Haul from now on.

Nathan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tia H. 
Clasificación:
5.0

Include a small charged battery pack with jumper cables in case the lights get left on. It will save on time and money instead of using emergency roadside service. Emergency kit. Otherwise, a great experience.

Julia A. 
Clasificación:
5.0

Vanessa was extremely helpful! She was very friendly and kind. Definitely helped to make my experience better. I had some issues with my truck I had rented from another location and she was able to definitely provide some much needed peace of mind. I would definitely recommend U-Haul of Ferndale for all of your moving needs! Thank you!! :)

Austin D. 
Clasificación:
5.0

Update your computers, this wasn't the first time or location that has had troubles. The staff went over and above, (that's a weird saying, right?) in helping me. They were friendly, personable and efficient (not their fault the computers were slow, UHaul).

christie G. 
Clasificación:
5.0

The staff was very helpful in making suggestions on how to handle our storage needs. We are moving from out of state and need temporary storage during the process of settling in. We have been able to down size from a large storage unit to a U-Box while we wait for our booksheves to arrive. We were happy that the staff was able to accommodate our needs so quickly.

Camille K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
5.0

Vanessa was PHENOMENAL!!! She was so nice and very professional! Customer Service is HUGE these days and you don't find many quality people that have the ability AND the customer service to do the job but Vanessa KNOCKED it out of the park!! Thank you!!

Susan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Everything worked out great. I liked the online check out option. Staff was/is helpful and friendly. Thank you very much!

Karl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
3.0

You need to notify customers of the exact address the pod is going to ASAP so they can plan accordingly, and also make it clear what the hours to access the pod at that location are. I was given zero notice that the loading location was different than the location I originally reserved it for, and the hours of that location were until 8pm yet we were only allowed to load the pod until 5pm which we found out at 3:45pm. On the unloading end, again, I specifically called ahead of time to confirm the location to make plans for unloading, and last minute the location changed to >20km away from the originally scheduled location, so I had to change plans in less than 24 hours.

Molly S. 
Clasificación:
5.0

This was the only reliable part of the whole move. They were great working with us and the unreliable movers we hired on our own.

Inslee Maxwell A. 
Clasificación:
5.0

The Uhaul representative was very polite and knowledgeable throughout the rental process.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadia P. 
Clasificación:
5.0

Thank you Amy You truly have awesome customer service skills!! Its so appreciated in these trying times ♡ thank you again

MELINDA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Z. 
Clasificación:
5.0

Great check out and check in experience. Very friendly and was a great experience.

Christopher D. 
Clasificación:
5.0

Tabatha was beyond helpful and kind! Best customer service ever, both on pickup and drop off! So grateful for her!

Andersen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas W. 
Clasificación:
4.0

As a customer seeking access to my former drive-up 10×20 storage unit (232), I found that the linear area along side the building (approximately 3-4 feet out from the doors/wall) is in need of attention. Due to the topography of the driveline, it is where water and, ultimately, soil and mud accumulate rendering clean and challenging access to those units.

Edgar S.  |  Overall Experience 
Clasificación:
5.0

Tabatha and Amy were helpful, friendly, professional, and great to work with. I'm glad I chose this particular location!

J N.  |  First Impressions 
Clasificación:
5.0

Mrs. Nix and her helper were amazing! This is the best customer service I have received in a long time!

Kelsey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

The axle on the trailer was bent, the trailer did not travel correctly.

Robbine W. 
Clasificación:
5.0

Thanks Andrew

Ryan M. 
Clasificación:
5.0

The manager was great, equipment was ready and in great condition. Overall excellent experience!

Catriona V. 
Clasificación:
5.0

Aimee is wonderful! Customer Service Extraordinare!

William G. 
Clasificación:
5.0

Nothing! Everything was great!

Sandra F. 
Clasificación:
5.0

Best experience I've ever had with U-Haul. Friendly, Prompt, and Very Helpful Staff. Highly Recommended !! Russ

RUSSELL S. 
Clasificación:
5.0

Position trailers so that customers can hook up and pull straight out instead of having to back out.

Edward W. 
Clasificación:
5.0

Andrew went above and beyond customer service, not only tackling a truck dumping fuel but taking care of the emotional needs of my family and ultimately being the reason we made it to our new home.

Tanya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Great service, I have rented here previously and they treat you very well.

Sandy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey T. 
Clasificación:
5.0

Great

JOHN C. 
Clasificación:
4.0

U-Haul makes a misleading claim about its U-Box service. Due to the framing, the actual length is approximately 93.5" We designed a project based on 95" and built it to fit exactly. It was a complete debacle.

Jim A. 
Clasificación:
5.0

Great Customer service. Very friendly and helpful. The truck was clean and worked perfectly. The check in and return was fast, friendly and fairly priced. The service was great

Mark R. 
Clasificación:
5.0

Andrew is amazing and consistently goes above and beyond to deliver an exceptional customer experience. This is the second time I have worked with him on a rental and he is the reason I will be returning to this location even though it is a little further from my house than other locations.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmond M. 
Clasificación:
5.0

AsAs As I said before your staff is primo. They are the best I have seen I plan to go back when my apartment iscavailable

Marilyn P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B.  |  First Impressions 
Clasificación:
4.0

Fácil de usar

John W.  |  Overall Experience 
Clasificación:
5.0

Andrew was excellent, well prepared, great customer service.

Elizabeth S.  |  Overall Experience 
Clasificación:
5.0

Andrew is very professional, fast and efficient, you are lucky to have him- he is a blessing.

CHERI M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara L. 
Clasificación:
5.0

Nothing I can think of. It was simple, straight forward, quick in and out, reasonably priced. And nice people, efficient, helpful humans.

Christie G. 
Clasificación:
5.0

The staff were extremely helpful and friendly.THANK YOU!!!!! :) I really appreciate you making a huge move much easier knowing the truck was one piece i did not have to stress over.

amy H. 
Clasificación:
5.0

Nothing at all the Ferndale location was very pleasant and helpful and great to work with

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larissa H. 
Clasificación:
5.0

Andrew and Amy are amazing! Moving stinks. Moving from coast to coast really hurts... Working with Andrew to select the right equipment and supplies was super easy. He also helped us work through more than a few curve balls that popped up along the way before we could leave town. No matter if you are moving local or from coast to coast, Andrew is the man to help you have a smooth experience and get the job done right every time! I just wish he was still local to my new home so I could continue to do business with him. Thanks Andrew for everything!!!

Dale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chyann B. 
Clasificación:
5.0

Very clean and well maintained facility. Andrew was super helpful and went above and beyond in assisting me.

JILL T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanner F.  |  Overall Experience 
Clasificación:
5.0

Andro is very nice person

Parbachan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

The only thing I do not like is your slide mechanisms to lock and unlock your doors. They are very difficult to work especially when they get old and stick from corrosion. I prefer the kind like my storage has on Orcas Island better. They are simpler and they do not stick. A loop type of slide just lines up with a fixed hole and is easy maintenance as well easy to lock and unlock.

Marilyn P.  |  First Impressions 
Clasificación:
5.0

For me the service was EXCELLENT!

helen S. 
Clasificación:
5.0

I would definitely recommend this storage facility. Prices are decent and I love the fact that it was a heated storage unit.

JULIA W.  |  Overall Experience 
Clasificación:
5.0

Only one negative. The passenger side mirror was folded in. I had to stop and put in proper position. Everything else was fry.

Larry K. 
Clasificación:
1.0

I followed instructions on the U-Haul app and was charged $20 for an incorrect drop off location. When the location I was dropping off at called the manager of where I picked up- the manager was angry and not helpful.

Nathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick K. 
Clasificación:
5.0

This uhaul location was great, however my overall uhaul experience was terrible. I had reserved a truck at a different location, showed up and they didn't even have any trucks. I then went to a second location, they had the truck but it wouldn't start. Barrett road was my third try, they came through and it worked out. However, I'm not happy because I had to pay for all the extra miles because it was completely across the county.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA B. 
Clasificación:
5.0

One of the most friendly storage facilities that I have ever been to. Everything was clean and well taken care of. I liked it so much that I rented a locker while I was there. Jeff

JEFFERY K.  |  First Impressions 
Clasificación:
5.0

I just want to say I wish every customer service employee was as professional and honest as Andrew Haldane, the general manager at U-Haul Storage of Ferndale. He actually went out of his way to drive to us and return lost money!!! $357.00 AND offered us 50% off our next vehicle. Thanks again Andrew

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G.  |  First Impressions 
Clasificación:
5.0

Very friendly staff, great selection of supplies, organized and clean. One of the best facilities we have used.

Steven C. 
Clasificación:
5.0

Andrew and team are excellent

Charles H. 
Clasificación:
5.0

The cab smelled like cigarettes. It would be nice if UHaul had air deodorizers for the trucks.

Andrew M. 
Clasificación:
5.0

My husband & I had a very positive experience working with Aimee. We have had to move several times & as tired & wary travelers …Aimee made us feel welcomed. She is genuine in nature & warm in personality & went above & beyond in answering our questions & in addressing any concerns that we had. We would only hope that she knew that her attention to details & small acts of kindness made a Huge Impact on us wary travelers. -Happy Holidays To You All- Kind regards, Steve & Lena

Steve S.  |  First Impressions 
Clasificación:
5.0

The clerk was so friendly and gave us the best customer service! She made the experience easy and plesant and fast!

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay A. 
Clasificación:
5.0

Andrew was great changing out trucks to get me one with a ramp. Truck worked well and drop off was a breeze.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie S.  |  Overall Experience 
Clasificación:
5.0

Drew and Aimee are amazing and very helpful. It was everything I needed and more!

Carol S. 
Clasificación:
5.0

Felt like family..

Sasha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

24 Hour gate access would have been nice. The owner of the facility was very professional.

Cody P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
5.0

Andrew was very helpful and knowledgeable

Sandy K. 
Clasificación:
3.0

I called on a Monday to set up the delivery of my uboxes. I was told on the phone that the soonest they could do was Saturday, and that on Friday they'd call me with a 2 hour window. I waited patiently and then never received a call on Friday. I called them around 5pm on Friday and was told there was no record of a delivery happening on Saturday, and I'd have to wait for Monday for delivery. A week of delays because Uhaul didn't "keep their promises with me" like the phone recording says every time it reminds me the call would be recorded. Had to get them delivered on Monday instead of a weekend which is extremely inconvenient. Uhaul essentially delayed my move-in by 2 weeks by being so slow to set up a delivery appointment, and then by not actually doing it.

Andrew H. 
Clasificación:
5.0

All good. No adjustments need to be made.

Constance R. 
Clasificación:
4.0

The Uhaul I used had 3/4 of a tank of gas when it was checked out to me but the check in papers said it needed to be 1/8 of a tank more at return. The engine had some noise it was making as well as the tow/haul button was stuck. When I parked it for check in it was 2 miles less on the odometer then when the rep turned it on to run it during check in. Odometer issues. Clean yes. Maintenance no. The front door to the office at this location is jammed and very hard to open. The employees were professional and courteous.

SHAYNE BERNARD V. 
Clasificación:
5.0

The staff is incredibly friendly, super nice, and very helpful. Furthermore, the facilities were excellently maintained beyond my expectations. I would highly recommend their services.

Matt M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
4.0

IT WAS GREAT, Andrew was cheerful and polite and very helpful.

Melinda F. 
Clasificación:
5.0

Alway super helpful and welcoming. Staff was easy to work with.

John Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy V.  |  First Impressions 
Clasificación:
5.0

The customer service at this location is impeccable -- over and above what i have found at so many places lately.

Abigail S.  |  First Impressions 
Clasificación:
1.0

Just a nightmare.

Abigail S. 
Clasificación:
5.0

The staff was very helpful. They answered any questions we had and even let us use a broom to clean the truck before turning it in. I would recommend them to anyone that needs to rent a U-Haul or needs a storage unit.

Johanna D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce C. 
Clasificación:
5.0

Get the self check in process software problems corrected. Fortunately the local owner was on site and very helpful.

Michael W. 
Clasificación:
5.0

Everything went super smooth. ✌

Valerie R. 
Clasificación:
4.0

No suggestions for improvement. Just wanted to say thanks for the well-lit lot. I had to do an after-hours return and it was nice to have a well-lit area to do the online check-in process.

R K. 
Clasificación:
5.0

Andrew, the owner was first class & made my experience hassle free, which is what I wanted. Definitely would get my business again

Stanley T. 
Clasificación:
5.0

Manager was super helpful and friendly! Would totally recommend!

Holly H. 
Clasificación:
3.0

I didn't drop the truck off. My friend did it.

KIMBALL RICHARDS B. 
Clasificación:
5.0

Still have not received my final receipt with my actual charges. The link only shows the estimate when I rented it.

Kevin M. 
Clasificación:
2.0

Professional service, clean truck, fair prices. I wish you had more storage spaces at your Ferndale location.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

Andrew was amazing.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Very friendly and helpful 5 star rating

judy S. 
Clasificación:
5.0

This is the best run storage facility I have ever had experience with, and I have been using storage facilities since 1989 because of my business. Gracias.

Marilyn P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna H. 
Clasificación:
5.0

She went beyond her responsibility in that I didn't have the plug for the trailer and she found one she could loan to me. Not only would I recommend her I will always come to uhaul for further rental needs

Michael J. 
Clasificación:
5.0

Andrew was very helpful and friendly! I highly recommend this U-Haul faculty and the staff. Safe and clean

Kenny K.  |  Overall Experience 
Clasificación:
5.0

Andrew was a great help and very helpful.

Joseph K. 
Clasificación:
5.0

I took the time to wash and clean the truck before returning it to the location from which I picked it up. I thought it only fair considering it was after hours of normal operation. All in all , a very good experience. Gracias.

William P. 
Clasificación:
5.0

Everything was good very excellent customer service from all uhaul stores we have visited

Allen E. 
Clasificación:
5.0

The facility is very clean and well maintained. Love that you have so many carts, made move in and move out so easy. ¡Gracias!

Teri M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

keith j.  |  Overall Experience 
Clasificación:
5.0

I am sorry I don't remember the lady's name that helped me - she was friendly and very helpful. Thank you very much.

Stephanie E. 
Clasificación:
5.0

The staff is amazing!!

Tara W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Verna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

Our experience with U-Haul was excellent! The only issue with the truck was that the brakes seemed like they needed some work. A lot of play in the pedal.

Shelley Y. 
Clasificación:
3.0

Communication. I got multiple emails and messages saying my ubox had arrived, but when I got to the location it was still in shipping for about 4 more days and no one ever let me know.

Amber H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Aaime was exceptionally helpful. I called the day before to meet the next morning and when I arrived she greeted me with a smile and had paperwork ready to go. She let me use the carts during my 8hrs of moving storage units and came by occasionally to see if I needed anything. Communicative and helpful.

Paul D.  |  First Impressions 
Clasificación:
5.0

The only issue I had was finally resolved with Andrew. Andrew is very professional and friendly. There were a couple of staff who were questionable…..but you find them everywhere. GOOD JOB FERNDALE UHAUL 

Terri R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alastair L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHUCK N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvan S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIM B.  |  First Impressions 
Clasificación:
5.0

Management was pleasant and easy to work with has a good sense of humor. facility is handicap accessible the office has a cool ramp.. the door is a little heavy. the storage units are insulated and heated which is really nice. Check in and check out are really easy , although check in does take longer then check out which is to be expected. All in all a big thumbs up!

Joy J.  |  Overall Experience 
Clasificación:
5.0

Andrew and his staff are wonderful. Very helpful and customer oriented. Definitely exceeded my expectations. Thank you so much! Susan

SUSAN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rachelle w.  |  Overall Experience 
Clasificación:
5.0

We are from Canada and because we cannot get across border to retrieve our boxes from the sale of our place in Arizona, the Manager Cheyenne at the Ferndale, Washington location went above and beyond to help us. She was very professional, friendly and because of our circumstances made the transition very smooth. Questions 3 and 5 we could not answer, however, if we did not answer them the survey would not go through.

Joseph C.  |  First Impressions 
Clasificación:
5.0

Gracias

Chris D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth K.  |  Overall Experience 
Clasificación:
5.0

Cheyenne did a great job keeping me informed about the status of the unit(s) that we intended to rent. All the employees I've interacted with at this facility have always been polite & helpful.

Victoria B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC O.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandy h.  |  First Impressions 
Clasificación:
2.0

Was told the 10x10 would be a drive up unit, very inconvenient to maneuver things through the building. Young man at the counter was rude and both times I had to deal with him.

Steven S.  |  Overall Experience 
Clasificación:
5.0

VERY helpful group. MUCH appreciated as they helped us through the stress of moving our goods in. They were outstanding.

Mark P.  |  First Impressions 
Clasificación:
5.0

Thaw staff were very helpful and professional. I dealt with Cheyenne and she was awesome. Thank you so much!

Geraldine S.  |  Overall Experience 
Clasificación:
5.0

U-Haul made storing my belongings easy. U-Haul helped a lot on my move out. U-Haul storage en ferndale has friendly, helpful staff. ¡Gracias!

Francisco G.  |  Overall Experience 
Clasificación:
3.0

Would be better experience if rates didn't go up so often

robby d.  |  Overall Experience 
Clasificación:
5.0

great communication and very clean facility. Thank you for all your help.

DEBBIE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolande C.  |  First Impressions 
Clasificación:
5.0

Cheyenne was extremely helpful during my stressful move into and out of Ferndale uhaul. She worked out issues from other uhaul employees That weren't done correctly and made things happen. I can't say enough Nice things about her and her customer service skills.

Nina K.  |  Overall Experience 
Clasificación:
5.0

thank you for all your hard work keeping up the storage faclitys and maintained it.

KIMBERLY H.  |  Overall Experience 
Clasificación:
5.0

Gabe was delightful to work with. She was on my team and I appreciate her thoroughness in helping me vacant my storage unit and closing my account in good standing.

DEREK P.  |  Overall Experience 
Clasificación:
5.0

The two individuals at the front desk were very helpful. They were also fun and down to earth. They were both wearing masks. Which made me feel safe. They let me do the paperwork out in the car. They also let me open the door to the office while they were doing paperwork.Great experience altogether top notch professionals.

sam m.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
5.0

Super nice and friendly. So happy to get a unit on such short notice plus first month free was an unexpected bonus!!! :)

jennifer b.  |  First Impressions 
Clasificación:
1.0

It is absolutely impossible to get a hold of anyone at this location, and i was charged a $20 return fee right after i booked the storage and i was told I shouldn't have been charged, but nothing was ever done about it.

Dustin H.  |  Overall Experience 
Clasificación:
3.0

I rented a space for a period of 3 years. I was not informed that I needed to unlock the unit to have rodent stations maintained. Would expect a reminder when maintenance was not done for 3 years.

dave b.  |  Overall Experience 
Clasificación:
5.0

Convenient location. Well-managed property. Clean storage units. They had lots of packing supplies!

Claudia G.  |  Overall Experience 
Clasificación:
5.0

A+++ service above and beyond excepional

Charles w.  |  Overall Experience 
Clasificación:
5.0

Manager Phillip was professional and very helpful.

Nick Z.  |  First Impressions 
Clasificación:
5.0

A good experience.

Darla W.  |  Overall Experience 
Clasificación:
5.0

Gracias

Mary O.  |  Overall Experience 
Clasificación:
5.0

All great

Evelyn O.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful.

Elissa H.  |  First Impressions 
Clasificación:
5.0

One of the best costumer service i have ever received the team here will take care as much as possible for you stress free and head ache free. i would insist if you come here for youre storage!

mesa c.  |  Overall Experience 
Clasificación:
5.0

I would use this facility again in a minute.

James P.  |  Overall Experience 
Clasificación:
5.0

Phillip was the best. Very much help.

Steven R.  |  First Impressions 
Clasificación:
5.0

JULI who's located at the Ferndale UHAUL location is exceptionally helpful she goes out of her way to make it as easy for us to help our college one move. Extremely reliable and amazing!

mesa c.  |  First Impressions 
Clasificación:
5.0

-

Donna C.  |  Overall Experience 
Clasificación:
3.0

to expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices

Rebecca S.  |  First Impressions 
Clasificación:
5.0

Next time I need storage I'll be coming back to this facility. Great all around experience.

Derek H.  |  Overall Experience 
Clasificación:
5.0

Pleasant, and very, very helpful !

James F.  |  Overall Experience 
Clasificación:
5.0

I have stored my things here for several years and they are in great condition. I always found the staff helpful and I love that there is a bathroom available for customers!

AMY P.  |  Overall Experience 
Clasificación:
5.0

Very pleased! Thank you!

April T.  |  First Impressions 
Clasificación:
5.0

The owner was very helpful

Stephen N.  |  Overall Experience 
Clasificación:
5.0

Everything was great! Nice and clean, professional staff!!

monica r.  |  Overall Experience 
Clasificación:
5.0

U-Haul of Ferndale was a great location to store my belongings for a few months between moves. Everything stayed clean, dry and pest/insect free. Would highly recommend their facility.

James H.  |  Overall Experience 
Clasificación:
4.0

Had a storage room for six months I went to Philip he’s awesome man any problem I had he resolved everyone there is nice and friendly love the service

Markie G.  |  Overall Experience 
Clasificación:
5.0

Phillip is THE BEST! I highly recommend this U-haul location. Personalized care and well-taken care of.

Jan N.  |  Overall Experience 
Clasificación:
5.0

Phillip is AMAZING and so helpful! He made everything easy and took great care to make sure everything was ready to go. A+++ service with Phillip and I highly recommend them to anyone/everyone.

Jan N.  |  Overall Experience 
Clasificación:
5.0

Phillip is great to work with.

andrew m.  |  Overall Experience 
Clasificación:
5.0

We loved our Uhaul experience at the Ferndale location. Phillip was incredible and helped us out in many ways. We would highly recommend this location!

Jaclyn K.  |  Overall Experience 
Clasificación:
5.0

Phil is great!! Was very patient and helpful with questions about the process of using a U Box. Thank you!

nora b.  |  Overall Experience 
Clasificación:
1.0

The whole end of my move was a complete fiasco. The communication between storage and mover was a mess. My things were two weeks late. The U-Haul Box is a great concept but too many moving parts.

laura w.  |  Overall Experience 
Clasificación:
5.0

Appreciate the great service.

David H.  |  Overall Experience 
Clasificación:
5.0

The staff is extremely accommodating and friendly. I stored my property at that location for almost four years. I never felt that security was an issue there. Thank You U-Haul!!

DAVID S.  |  Overall Experience 
Clasificación:
5.0

Gracias

Renee V.  |  Overall Experience 
Clasificación:
5.0

Phillip was awesome. I even commented when we were driving away how great the customer service was.

Ryan B. | Reservación
Clasificación:
5.0

Awesome service I'd be happy to recommend to anyone. Thanks so much.

david l.  |  Overall Experience 
Clasificación:
5.0

I sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. ¡Gracias!

Scott L.  |  Overall Experience 
Clasificación:
5.0

I sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. ¡Gracias!

Scott L.  |  Overall Experience 
Clasificación:
3.0

Friendly and helpful

Janice S.  |  Overall Experience 
Clasificación:
2.0

I was treated rudely by staff even though they admitted to having issues with their system. They did not appear to understand what they were doing. I won't be using their services again.

laurie b.  |  Overall Experience 
Clasificación:
1.0

Terrible experience with ubox. No consistency bewteeen uhaul customer service and it's many different regional offices. Staff was rude and dishonest. Hidden fees. Made my move stressful.

James S.  |  Overall Experience 
Clasificación:
2.0

flaws with your computer system and incompetence simply maintaining possession of my spare key left much to be desired. Phillip was outstanding holding down the fort in difficult circumstances

Lee B.  |  Overall Experience 
Clasificación:
5.0

Philip, the general manager, was fantastic to work with. he went out of his way to ensure we were able to empty all of our Uboxes in one day, even though he had many customers throughout the day.

Ashlyn J.  |  Overall Experience 
Clasificación:
5.0

Never had an issue. This was the second unit I had rented in the last 10 years. Would highly recommend.

MARILYN L.  |  Overall Experience 
Clasificación:
5.0

Hours were great. Access to my U boxes was quick, streamline and efficient. Staff was friendly and helpful.

sylvia m.  |  Overall Experience 
Clasificación:
5.0

Super friendly and helpful. Servicio al cliente de excelencia.

sylvia m.  |  Overall Experience 
Clasificación:
5.0

Great thanks

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

Cared for by staff and easy process after a long move.

RANDY E.  |  Overall Experience 
Clasificación:
5.0

The manager was very friendly and helpful. The workers were very nice, respectful, and courteous. Our whole experience over the past 4 years was very positive. We will use again!

BRADY P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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