Comentarios del cliente para U-Haul Storage of Ferndale

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Ferndale

Grado total:

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John K. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

El cliente no dejó un comentario.

Keith C. en

Grado:

El cliente no dejó un comentario.

Todd G. en

Grado:

El cliente no dejó un comentario.

Austin D. en

Grado:

My trailer pickup location in Birch Bay seems to be run by some folks who are unfamiliar with the website's payment processing. Ferndale people are wonderful!

Rhett B. en

Grado:

The staff was extremely helpful and very thorough. I highly recommend this place! I really had a great experience with this company.

Belle T. en

Grado:

El cliente no dejó un comentario.

dave b. en

Grado:

I rented a space for a period of 3 years. I was not informed that I needed to unlock the unit to have rodent stations maintained. Would expect a reminder when maintenance was not done for 3 years.

Desirae S. en

Grado:

El cliente no dejó un comentario.

Andrew A. en

Grado:

El cliente no dejó un comentario.

Artur R. en

Grado:

Everything is good !

Claudia G. en

Grado:

Convenient location. Well-managed property. Clean storage units. They had lots of packing supplies!

Charles w. en

Grado:

A+++ service above and beyond excepional

Laurel W. en

Grado:

Super helpful staff.

chris B. en

Grado:

The 25 furniture pads took up a lot of room since I was moving mostly boxes, there should be away to turn in the furniture pads that aren't wanted. Also moving help should have helped unscrew the bolted brackets that were put on the door. That used a weird drill bit and my tools were inside the ubox, so I had to borrow one and it was a hassle.

Stephen L. en

Grado:

El cliente no dejó un comentario.

Nick Z. en

Grado:

Manager Phillip was professional and very helpful.

Paul M. en

Grado:

All good.

Darla W. en

Grado:

A good experience.

joe C. en

Grado:

El cliente no dejó un comentario.

Mary O. en

Grado:

Thank you

Andrew M. en

Grado:

El cliente no dejó un comentario.

Jeffrey D. en

Grado:

Very friendly, very helpful.

Steven P. en

Grado:

El cliente no dejó un comentario.

Raymond C. en

Grado:

Nothing at all. I am now making this my absolute first step in the rental of ANY equipment this office has to offer.

Greg W. en

Grado:

El cliente no dejó un comentario.

Raymond C. en

Grado:

Nothing at all.

William H. en

Grado:

El cliente no dejó un comentario.

Adrian C. en

Grado:

Great customer service—very friendly and knowledgeable.

Parminder S. en

Grado:

Really nice guys and speaking so nicely and helpful thank you so much

MARTIN E. en

Grado:

Tire pressure on trailer was less than half of requirement.

John L. en

Grado:

El cliente no dejó un comentario.

Evelyn O. en

Grado:

All great

Elissa H. en

Grado:

Very friendly and helpful.

billy S. en

Grado:

I was actually one container short. Took several phone calls but had great help from one guy who I can't remember his name now, but he made extra phone calls, did extra emails, remembered my phone number and got back to me when I had to combine boxes from 2 stores and the computer was having a hard time doing it. I had way to many packing blankets, return them all did not use them, but there was plenty. I had boxes dropped off at house for us to load as our schedules allowed. Uhaul had folks you could hire to help. Shipping, storage, and the store all work together well with my changing plans that rechanged to many times. I had always used uhaul equipment before but not boxes. I found using boxes was a very nice addition to their business. I could have used it long ago early 90's to have kept more of my stuff instead of walking away from it in a move cross country. Little cars dont haul much. One point, always double check boxes to make sure they are good, especially locks. Our lock hinge fell off but got it back on. We did not really check it. Just something to remember. I reccomend checking this out for moving your stuff. It worked great for me.

Rebecca C. en

Grado:

Very friendly and helpful. A pleasure to work with.

kara H. en

Grado:

The staff at the Ferndale location were wonderful. This written review is in regards to the experience I had once the ubox made it to New York: It was extremely difficult to contact the location that our ubox was delivered to. I was continually re-routed to the main call centre and then patched through to another department - cycling through departments and back to the unbox location to no answer. The phone system was incredibly frustrating. Our ubox delivery was 5 days late and then 3.5 hrs late to our apartment (and in fact, the box was originally supposed to come direct to our apartment but that request seemed to be lost along the way). I was not refunded for the late days until I spent 3+ hours on the uhaul phone maze trying to coordinate how I would be reimbursed. Additionally, I was told I wouldn't be charged for the home delivery because, again, it was 3.5 hours late but in the end I was. Btw the movers I'd hired to unload the ubox weren't able to reschedule, leaving my partner and I to carry the contents of the box up 4 flights of stairs. I am still waiting to be refunded the $107.79 for the home delivery. Reference id: 2404887 Overall, the staff at the call centre were nice and as helpful as they could be operating in a call system that seemingly has no direction or end. Zero stars!

Brent F. en

Grado:

The employee was very helpful.

emma S. en

Grado:

El cliente no dejó un comentario.

Keith C. en

Grado:

My hope chest got crushed, but I'm sure that's due to the way things were packed. I don't have anything to compare the service to, but my needs for my move were met, everyone I talked with was polite and helpful. You have some systems issues and frustrations for customers with the inability to reach the store directly.

mesa c. en

Grado:

One of the best costumer service i have ever received the team here will take care as much as possible for you stress free and head ache free. i would insist if you come here for youre storage!

James P. en

Grado:

I would use this facility again in a minute.

James P. en

Grado:

El cliente no dejó un comentario.

Leslie Adriana I. en

Grado:

El cliente no dejó un comentario.

REBEKAH V. en

Grado:

The people who assisted us with our rental one way drop off and unloading of our contents into storage were very helpful. I really enjoyed their attention to detail, patience and honesty.

Jeri C. en

Grado:

All around very satisfied

Nicole P. en

Grado:

The store was very busy and still everyone was friendly and did their best to get us all checked out and in in a speedy manner. A very kind and efficient store. Thank you for the great service.

Jeff P. en

Grado:

U-Haul IT systems are terrible. Computer crashes and sloooow lookup times on reservation at both ends. Driver nav maps not updated so driver needed help finding location. Tried to change delivery window 4 days prior and 1 day prior. 4 days prior I was informed I had to wait until 1 day window to make change, and at 1 day I was told it was too late to change!

Kyle M. en

Grado:

Phil and Juli are helpful and awesome.

Steven R. en

Grado:

Phillip was the best. Very much help.

Robert S. en

Grado:

Nothing. Everything was quick, efficient and through.

CINDY C. en

Grado:

I needed to keep the truck a extra day and let the staff know, but the owner called me the next day and asked rudely where his truck was? I heard that they had 2 trucks stolen in recent months, but that doesn't give you reason to be rude to clients. They need to work on customer service skills badly.

James E. en

Grado:

The Ferndale Team was great, Very well run business.

mesa c. en

Grado:

JULI who’s located at the Ferndale UHAUL location is exceptionally helpful she goes out of her way to make it as easy for us to help our college one move. Extremely reliable and amazing!

cherie K. en

Grado:

Excellent service and equipment!!! :)

John L. en

Grado:

El cliente no dejó un comentario.

Jeffrey J. en

Grado:

Staff and location was wondeful all around. Will definitely be back and reccomend. Thank you

Jon D. en

Grado:

El cliente no dejó un comentario.

Donna C. en

Grado:

-

Eric J. en

Grado:

El cliente no dejó un comentario.

Devin O. en

Grado:

This is the most friendly and helpful U-haul service center! They made my stressful day much much easier. I recommend U-haul Ferndale to everyone!

Kelly V. en

Grado:

El cliente no dejó un comentario.

william G. en

Grado:

El cliente no dejó un comentario.

Brandon J. en

Grado:

Juli helped us out a lot. Moving with Uhaul was such a headache, and she seemed to understand our hardship. She helped us out and is my own personal hero.

Rebecca S. en

Grado:

to expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices

Stephen T. en

Grado:

The text messages that I received from Corporate were incorrect and conflicting The local sites were very helpful and polite

Derek H. en

Grado:

Next time I need storage I'll be coming back to this facility. Great all around experience.

Troy L. en

Grado:

Was charged an extra day for no apparent reason. Spent over an hour the following day to correct the unjustified mistake. This location had an attitude that my time is unlimited and without any value. Thanks!

Gregory H. en

Grado:

Central computer links work better.

Marsha W. en

Grado:

Good customer service. Thanks

James F. en

Grado:

Pleasant, and very, very helpful !

AMY P. en

Grado:

I have stored my things here for several years and they are in great condition. I always found the staff helpful and I love that there is a bathroom available for customers!

Tony T. en

Grado:

It’s great that we have got a bigger truck than we originally ordered and we were late returning the truck but the online check in works great.

Allan S. en

Grado:

Very helpful and understanding

Elizabeth N. en

Grado:

I liked it just fine the way it was.

david H. en

Grado:

I have never been to Ferndale WA and don't even know where it is. I'm in TN. It's bad enough that I had to submit a claim for damages to my UBox contents, but now UHaul is billing me for something I didn't purchase! There's gonna be a battle!!!

Bruce C. en

Grado:

El cliente no dejó un comentario.

katherine B. en

Grado:

Returned the vehicle after hours. Thankfully I had a man with me as it is not in a busy area, it was dark and a man showed up who was a bit frightful. Called the police.

Katherine S. en

Grado:

It took me forever to receive my refund due to the box being five days late. Philip, the manager of this location, was unable to do it and told me for over 10 days that he was working on it. I finally had to call U-Haul corporate to have the refund completed. Additionally, I was charged rental of the box for a month when I only had it for one night. I was sent threatening letters about liens for a box that I never rented. This is the worst experience with U-Haul I’ve ever had and I will never use your company again.

THOMAS C. en

Grado:

El cliente no dejó un comentario.

Remington F. en

Grado:

Phil was helpful and efficient.

April T. en

Grado:

Very pleased! Thank you!

Zachary N. en

Grado:

I was set to use the self-check in, but the keys to the car were held in the office, so I had to go in anyway. Perhaps it would be nice if the e-check in process worked so that you didn't have to go into the office at all.

James D. en

Grado:

Have someone working in your offices that knows what they are doing. I spent over an hour on the phone and was transferred several times before I was able to get my box where I needed it. First they didn’t call to arrange for pickup/delivery and then they couldn’t find me in system to get the box where I had told them it needed to go. Once I talked to customer service and regional, I got prompt assistance. I got that only after my home town manager told us where to call

James P. en

Grado:

The staff was very friendly, expeditious and professional. Overall a great experience.

Robert O. en

Grado:

Can't think of a thing. Everything went smoothly.

Ryan L. en

Grado:

Phillip was very helpful and kind.

Anastacia M. en

Grado:

El cliente no dejó un comentario.

Kyle P. en

Grado:

El cliente no dejó un comentario.

Stephen N. en

Grado:

The owner was very helpful

Chris S. en

Grado:

El cliente no dejó un comentario.

Frances B. en

Grado:

Mr. Weeks and his associate were phenomenal to work with. They were courteous, informed, and helpful.

Marcus S. en

Grado:

The trailer was beat up a bit, but otherwise clean and functional.

Charlie D. en

Grado:

The agent help me to disengage the trailer from my vehicle. However, it took 24 hours to get the returned trailer entered in the system.

JAMES R. en

Grado:

Nothing in particular.

monica r. en

Grado:

Everything was great! Nice and clean, professional staff!!

Riley W. en

Grado:

Owner was great! I will be back because of his great customer service.

John P. en

Grado:

The manager was incredibly polite and helpful.

James P. en

Grado:

El cliente no dejó un comentario.

CHERYL W. en

Grado:

El cliente no dejó un comentario.

Robin R. en

Grado:

The mgr took the xtra step above and beyond to help make our trip home safe advising how to check the hitch and connections he went the xtra step thank you

Robert S. en

Grado:

Excellent service. Very professional and friendly. Have been here before and will be back again.

scott D. en

Grado:

Had to go home unload and then backtrack 20 min to ferndale drop off when we are in Blaine. Blaine and birch bay weren't taking drop offs.its ridiculous

James H. en

Grado:

U-Haul of Ferndale was a great location to store my belongings for a few months between moves. Everything stayed clean, dry and pest/insect free. Would highly recommend their facility.

Wesley G. en

Grado:

El cliente no dejó un comentario.

Missy H. en

Grado:

Your national reservations office routed us through to the final destination without knowing that the moving company booked for the last leg had been blacklisted by the U-Haul Ferndale, Washington location. We had a hard time getting someone to bring our stuff to it's final destination. Your facility in Ferndale even charged us storage fees as we waited trying to clear up YOUR mistake. Won't be recommending U-box.

Kristi B. en

Grado:

Customer service representive was very helpful and courteous

Frederic S. en

Grado:

El cliente no dejó un comentario.

shannon B. en

Grado:

Have the staff explain the overall basics of how to drive the truck efficiently. I rented a 10' van and used more gas than I needed to because the overdrive was engaged. I saw the light was on indicating something, but I didn't figure it out until I got back and returned it. The staff was friendly and engaging....

bruce C. en

Grado:

El cliente no dejó un comentario.

Keith L. en

Grado:

El cliente no dejó un comentario.

Ron B. en

Grado:

Super service.

Sahil S. en

Grado:

Philip Week the Manager at Ferndale location is a Racist guy. He used faul language and used racial comments this person should get fired from his work. I was couple hours late for drop off and i said sorry is not going to work and started using faul language which is totality unacceptable. Need an action to be taken against him.

Andrew M. en

Grado:

El cliente no dejó un comentario.

Frank S. en

Grado:

El cliente no dejó un comentario.

Juan G. en

Grado:

Excellent customer service, highly recommended.

Erika H. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Great, honest service with no up-sell pressure.

Markie G. en

Grado:

Had a storage room for six months I went to Philip he’s awesome man any problem I had he resolved everyone there is nice and friendly love the service

Jan N. en

Grado:

Phillip is THE BEST! I highly recommend this U-haul location. Personalized care and well-taken care of.

Jan N. en

Grado:

Phillip is AMAZING and so helpful! He made everything easy and took great care to make sure everything was ready to go. A+++ service with Phillip and I highly recommend them to anyone/everyone.

Michele J. en

Grado:

Easy experience. Would recommend to anyone who needs a rental truck

Ken P. en

Grado:

I installed the U haul app, and explored its possibilities. When I went to pick up my truck the first time, I found the app was not a possibility because the vehicles are behind a locked gate. Fine. For that location, good business decision, but no note on the app that smartphone pickup is not an option at that location. Second time, I switched locations, to try the smartphone pickup feature, and the app misbehaved in such a way that I reserved two identical trucks in error. When I tried to cancel one or the other, it said I couldn't. Then when I called the number it gave me, staff told me both had been cancelled, and I didn't have a truck reserved at all. Staff did a very good job of handling my reservation via telephone. My perception is that the app needs work, and you need staff buy-in for it.

Dylan C. en

Grado:

Did not do a walk around, truck was dirty and high beams did not work

andrew m. en

Grado:

Phillip is great to work with.

Jaclyn K. en

Grado:

We loved our Uhaul experience at the Ferndale location. Phillip was incredible and helped us out in many ways. We would highly recommend this location!

nora b. en

Grado:

Phil is great!! Was very patient and helpful with questions about the process of using a U Box. Thank you!

laura w. en

Grado:

The whole end of my move was a complete fiasco. The communication between storage and mover was a mess. My things were two weeks late. The U-Haul Box is a great concept but too many moving parts.

David H. en

Grado:

Appreciate the great service.

DAVID S. en

Grado:

The staff is extremely accommodating and friendly. I stored my property at that location for almost four years. I never felt that security was an issue there. Thank You U-Haul!!

Renee V. en

Grado:

Thank you

Ryan B. en

Grado:

Phillip was awesome. I even commented when we were driving away how great the customer service was.

david l. en

Grado:

Awesome service I'd be happy to recommend to anyone. Thanks so much.

Scott L. en

Grado:

I sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!

Scott L. en

Grado:

I sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!

Janice S. en

Grado:

Friendly and helpful

laurie b. en

Grado:

I was treated rudely by staff even though they admitted to having issues with their system. They did not appear to understand what they were doing. I won't be using their services again.

James S. en

Grado:

Terrible experience with ubox. No consistency bewteeen uhaul customer service and it’s many different regional offices. Staff was rude and dishonest. Hidden fees. Made my move stressful.

Lee B. en

Grado:

flaws with your computer system and incompetence simply maintaining possession of my spare key left much to be desired. Phillip was outstanding holding down the fort in difficult circumstances

Ashlyn J. en

Grado:

Philip, the general manager, was fantastic to work with. he went out of his way to ensure we were able to empty all of our Uboxes in one day, even though he had many customers throughout the day.

MARILYN L. en

Grado:

Never had an issue. This was the second unit I had rented in the last 10 years. Would highly recommend.

sylvia m. en

Grado:

Hours were great. Access to my U boxes was quick, streamline and efficient. Staff was friendly and helpful.

sylvia m. en

Grado:

Super friendly and helpful. Excellent customer service.

Jennifer M. en

Grado:

Great thanks

RANDY E. en

Grado:

Cared for by staff and easy process after a long move.

BRADY P. en

Grado:

The manager was very friendly and helpful. The workers were very nice, respectful, and courteous. Our whole experience over the past 4 years was very positive. We will use again!