After I book 2days ahead for a cargo van to be pick up at 9am I was there waiting for 1 hr, there is only one attended who was doing his best to keep us waiting.SARJO J.
Customer Reviews for U-Haul Storage of Everett
Everett, WA 98203
(NO ONSITE CUSTOMER PARKING)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
U-Haul doesn't require the customer to be there when the U-box is picked up, however it might be good to mention, that while it isn't required, it is helpful if the customer is there. Especially if they live at a place where navigating a large flatbed truck may be difficult.Hilary H.
Fantastic service. Nice people.John S.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.justin J.
El cliente no dejó un comentario.John H.
For someone who's never pulled a trailer a long distance guy that put my trailer on was very nice very well spoken as far as explaining things to me I don't think you can improve that he was excellent the best.Joan S.
The people were wonderful to work with!Lorena B.
Make the online booking availability match the actual availability instead of moving my appointment after the fact.SAUL C.
Provide snacksPhillip J.
Friendly customer service. Checking back in after was great!Gail T.
El cliente no dejó un comentario.Meaghan L.
Everyone was friendly from checkin to check out. I'm glad I came here and will recommend this location to others. A++ team.Ajay M.
Check out experience was frustrating. The qr codes didn't work ..I didn't know how to turn my locator on. I walked around the building to the other key drop box. Bleh... but the rest was pretty smooth. I appreciated the humor from the desk person.James L.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Sandra F.
Everything was just fine.Robert C.
Checked in online and was there for 2 hours because of previous toll fee. Would have been nice to have known about this beforehand.Brandon S.
El cliente no dejó un comentario.ANDREW W.
YOUR GENERAL MANAGER, JAMMIE BELIESEN, HAS NO CUSTOMER SKILLS. SHE WAS THE RUDEST, MOST UNPLEASANT ARGUMENTATIVE PERSON I HAVE EVER SEEN WORKING IN CUSTOMER SERVICE SHE DIDNT TRY TO BE FRIENDLY OR HELPFUL. i HAD RESERVED A TRUCK AT ANOTHER LOCATION (SULTANI WA) RECIEVED A CALL THAT NO TRUCK AVAIILABLE THERE AND WAS SENT TO ANOTHER LOCATION (SNOHOMISH WA) WITH THE PROMISE OF $50 EITHER CASH OR CREDIT TOWARDS MY BILL WHENI RETURNED THE TRUCK. WHEN I GOT TO SMOHOMISH THEY SAID THEY DIDN'T HAVE A TRUCK BUT SOMEONE WAS LOOKING FOR A LOCATION ( i THINK HER NAME WAS LISA) SHE SAID THERE WAS A TRUCK IN LYNNWOOD WA SHE OFFERED 75 FREE MILES FOR THE INCONVIENCES OF NOT HAVING A TRUCK READY SO I AGREED, VERIFIED THAT BOTH THE $50 AND THE 75 HOURS WERE VALID. i HAD A FRIEND CALL TO VERIFY THE PICK UP AFTER A 15 MINUTE SHE WAS CONNECTED JAMMIE BELIESEN, SHE WAS JUST AS RUDE ON THE PHONE AS SHE WAS IN PERSON, AS MY FRIEND TRIED TO TELL jAMMIE WE WERE ON OUR WAY AND TO VERIFY SHE TOLD MY FRIEND TO CHANGE HER ATTITUDE AND HUNG UP ON HER. i DON'T BELIEVE MY FRIEND WAS LATE SHE WAS TRYING TO EXPLAIN WHO AND WHAT WE WERE TRYING TO DO. MY FRIEND DID SAY SHE HAD BEEN ON HOLD FOR 15 MINUTES JAMMIE SAID SHE WAS BUSY AND FOR MY FRIEND TO CHANGE HER ATTITUDE AND HUNG UP ON HER, WHEN WE ARRIVED JAMMIE WAS QUITE FRANKLY AND PUTTING NICELY A BITCH, SHE WOULD INTERUPT AND OR ARGUE WITH EVERY THING i SAID, SHE REFUSED TO CREDIT ME WITH THE 75 HOURS SAID IT WAS HER DECISION, SHE TREID TO SHORT THE HOURS HAD WITH THE TRUCK FIRST BY MAKING MY DROP OFF TIME AN HOUR BEFORE THE 24 HOURS OF MY RENTAL TIME. SHE HAD THE PICK UP TIME AT 4;46 AND THE DROP OFF TIME AT 4:00i i TOLD HER SHE HAD THE WRONG TIMES FOR THE DROP OFF SHE SAID IT WAS BEC.WAS LATE SHE FINALLY CRIDITED ME WITH 45 MIN SO MY DROP OFF TIME WAS 4:45 BUT SHE ONLY INKED THAT ON MY PAPERWORK.SHE HAD SENT ME OUTSIDE TO WAIT FOR THE TRUCK, THAT IS WHEN i NOTICED THE TIME DIFFERENCE. i HAD BEEN WAITING OUTSIDE FOR ABOUT 15 MIN WHEN i HEARD ANOTHER EMPLOYEE THAT HER THAT HE HAD NOT FINSIHED CLEANING THE TRUCK SHE SAID IT DIDN'T MATTER. WAITED A HALF HOUR FOR THE TRUCK THEN i HAD TO LOOK IT OVER AND TAKE PICS BEC IT WAS NOT CLEAN AND HAD SCRATCHES AND DAMAGE THAT DIDN'T WANT TO BE HELD A CCOUNTABLE FOR. YOUR MANAGER REALLY NEEDS TO BE TRAINED TO BE MORE CUSTOMER ORIENATATED, TO SMILE , NOT CHEAT A CUSTOMER . i DON'T KNOW HOW LONG SHE HAS WORKED FOR YOU BUT SHE IS EITHER BURNED OUT OR JUST A PLAIN BITCH.Debra T.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.Clint S.
I was uncomfortable with how the male employee spoke to the female employee. It would make me uncomfortable to work there. Maybe she was fine with it, but it definitely wouldn't have been ok at other places I've worked. Employees were respectful and kind to me.Krista H.
You charge entirely too much for mileage. Isn't it enough we fill up the gas tank, and pay ahead for the vehicle. After THAT unpleasant surprise, $200 auto-withdrawn from my account on a day when I've got auto repairs, I'm not coming back. That's totally unacceptable. You need to bill.Natosha M.
One of the best teams I've worked with in years. Excellent manager!!Steve B.
El cliente no dejó un comentario.Amina K.
I was charged extra $19 that wasn't posted or explained in the paperwork or receipt. Staff refused to correct the error. Other than that, they were greatrussell S.
Have a way to extend your rental easier! The truck front end floated when driving. Suspension so stiff that rattled the load. Steering sloppy.Jan M.
I had a great first time renting experience â˜ºï¸. I will coming back if I need anything moved again. Graciaselizabeth H.
Try to reduce wait time and increase staff in peak hoursMubin A.
El cliente no dejó un comentario.Don M.
El cliente no dejó un comentario.Cody J.
Staff could be much more customer friendly and have the barcode for drop off available to scan that works.Travis J.
El cliente no dejó un comentario.Thomas R.
When I returned the vehicle after hours, the website to check in the vehicle did not work.BRIDGET O.
Uploaded pictures of the mileage and gas. Was a discrepancy between what I was told the trucks tank was at vs how full it really was. I was still billed for not filling the tank even though I submitted pictures of how full the tank was before use. Annoyed that your system didn't update my rental account. Maybe have your employees actually check the vehicle before assuming the condition of you it.Evan P.
my pickup location was changed and i missed the part in the text where i had to confirm the location change and my 26' truck reservation was cancelled. I had to instead rent a 15' truck and it took three trips instead of one.Brian B.
El cliente no dejó un comentario.Ross H.
The vehicle that I received had not yet been checked in when I arrived for pick up. The vehicle had electrical tape over the check engine light with 7 different codes, as well as the weather striping on the windshield coming loose very soon after leaving the pick up location.Jared N.
El cliente no dejó un comentario.Anthony B.
Very efficient and easy pickup. Nice job.STEVEN H.
El cliente no dejó un comentario.CHRISTOPHER E.
Shorter hold times.Misty B.
Left my sunglasses in the cab of the 15ft rental and when I came back to retrieve them the employees said they didn't see them. They were stolen by one of those idiots who cleans the returnsJason M.
We really get quality service from Jennenine!Terresa L.
El cliente no dejó un comentario.Travis S.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.Deborah C.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.PETER J.
El cliente no dejó un comentario.PETER J.
The truck the original gave me wouldn't start but the main mechanic guy was super nice and fixed it super fast. When I first got the key there was no direction on where to find the truck. They didn't tell me go to the left or go to the right and so I had to go back and be like hey where do I go and the mechanic I told me what row it should be in.bri W.
Little bit of a glitch with regard to my reservation and the selected trailer but they upgraded me to a larger trailer at no additional charge.Roger H.
El cliente no dejó un comentario.Joanne M.
El cliente no dejó un comentario.Gemini M.
El cliente no dejó un comentario.Wahida N.
El cliente no dejó un comentario.eric U.
El cliente no dejó un comentario.Cinnamon R.
Everyone was super helpful and friendly! Also went above and beyond to ensure I had a great experience.amanda I.
The cab had a very strong scent of gasoline. I did call and let you all know that it was very strong and that we had to leave the windows down on a very hot day with the air conditioning on just so we could get through this. Unfortunate my dog didn't do real well but we kept the windows down and we did the best we could to try to control the intensity of the smell. This is a long trip from Washington state to California so you can only imagine in a very hot time of the year. We would like to know if there's any way we can get some kind of a discount because we were kind of captive audience because we already filled the truck to the brim and it wasn't like we were going to just take everything out and put it in a different truck. Would it be possible to get a refund of some of the money that we spent because there was nothing we could do basically.dane W.
El cliente no dejó un comentario.Robert F.
The staff there did an excellent job.DEVON D.
El cliente no dejó un comentario.Marcia E.
The rig that we were given out of the Everett Washington location on Evergreen Mall Way was not in good condition in the sense that it had a leak into the cab that we smellt emissions from the engine I'm assuming. It was very upsetting especially to my dog who doesn't like chemical smells at all so this was a problem because he was stuck in the cab with us for this 1000+ mile relocation tour. I did call to formulate a complaint because of this but because of the amount of calls you always taking I was not able to reach a live person to explain what we encountered. I asked if we could get a credit check sent back to us because of this. I don't know how this is all going to come out but I think it's only fair we spent a lot of money taking this long trip back to our home.Jill W.
We returned our Uhaul after hours at this location so I didn't get to enter the building or meet any of the personnel, but from the outside the building looked relatively well mainatined.Daniel W.
I would not recommend it for extra charges and fees even though I had filled gas, not exceeded the mileage and had cleaned the truck before.Nele M.
They were great to work with.Jason R.
FIX YOUR COMPUTER SYSTEMS IN EACH STORE.... 3 COMPUTERS IN STORE AND ONLY ONE WORKS - 10 FOLKS WAITING IN LINE FOR SLOWEST COMP AS WE REGRESS INTO WASTING MY PRECIOUS TIME AS I SUPPORT YOUR BUSINESS..CORPORATE GREED -- FIX YOUR PROBLEMS --Daniel K.
Courtesy toward customers needs to improve.Ansgar D.
El cliente no dejó un comentario.Tyler S.
I waited over 1 hour to pick up car dolly. If I had any other options we would have choose another company. And your web site was not correct as well.Echo L.
El cliente no dejó un comentario.Mikhail T.
I was not told I needed to self check truck back in. Better not me extra charges as did not have phone with me at time.lisa C.
El cliente no dejó un comentario.Madison C.
El cliente no dejó un comentario.Vince N.
Everytime I use uhaul, the final charge is never anywhere near what is quoted.Peter L.
El cliente no dejó un comentario.ROBERT P.
ALWAYS great customer service at this place!Jeremy B.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Thomas M.
When picking up the vehicle service was great I believe she was the manager. Dropping off later in the day when manager was gone service was horrible. I pulled up got out of the truck and the guy looked at me and walked away on his phone. I went inside and the girl said I had to see the guy outside like I was supposed to know that. I asked him if was the person to see and he said I'll be right there with his phone in his hand. 5 minutes later he comes to the truck checked the back got in and started it then walked away to talk to a guy that pulled up in a pickup truck. I had to go find him to see if I was good. He just gave me a thumbs up from afar. I went back inside to close out the contract. The girl again asked if I needed help, I said yea I'm trying to return the truck. She said the guy outside will help. I said he gave me a thumbs up, she said then you're good. You really need to work on communicating with customers. This is all after I was not able to get my original truck the weekend before.Tony P.
El cliente no dejó un comentario.SHERMAN G.
Weekend mileage charge is ridiculously high, when a 19.95 per day advertised price ends up $114.00 you know the delta is off the chartsLizabeth M.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Tim J.
The location was understaffed. Equipment that was reserved was not available at the scheduled pick-up time. The rep did their best in a stressful environment to accommodate my reservation need.Nicholas H.
El cliente no dejó un comentario.eric U.
El cliente no dejó un comentario.Bobby S.
Cant think of a thing.JANICE R.
Jamie shouldn't be in customer service, I've never had such a rude response to a customer complaint. When the manager called she was very defensive. First thing she said â€œI heard you had issues, what were theyâ€ I told her what happened and she said â€œI don't see anything wrong in these pictures, everything looks like it's connectedâ€ I told her to take another look and then she saw. She was very rude and defensive, talked about they don't look under the trucks and that it was the repair man's fault not theirs. She asked how much I wanted refunded and I said 1/3â€¦ she said that was a lot and said she had to talk to her manager, I told her to have the manager call me but she never did. Saw later that night she left a VM saying she is only giving me back 300â€¦ guess the safety/satisfaction of uhauls customers is worth $300â€¦. I WOULD STILL LIKE A CALL FROM HER MANAGERâ€¦ my request was ignoredAlexander C.
Customer service representative that checked us out was excellent!Robert G.
William was the lot attendant who hooked-up and unhooked the trailer. U-Haul is well represented by William, he was courteous, helpful, and kind-hearted. Because of William, I will return to rent again. NickNicholas G.
Everyone was very friendly, greeted us immediately. When returning truck, checkout was quick.kathryn S.
El cliente no dejó un comentario.Norman N.
Exceptional customer service both,checking out and checking in. Thank you, we surely do business again.HUGO D.
El cliente no dejó un comentario.ken J.
Customer service, and yard/equipment maintenance workers were a pleasure to deal with, but time and time again what I've reserved is not available and I'm left with less than ideal options. This time was no different. I was able to accomplish what I needed, but at much additional effort and personal cost.Joshua H.
El cliente no dejó un comentario.Lana S.
It was really busy when I picked up my truck. Most places the people working there would have been cracky and rude. Here- everyone was smiling and very friendly.MargaretMary M.
This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 dayTiffany A. | Overall Experience
Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.paige e. | Overall Experience
Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.Quinn A. | Overall Experience
Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)Quinn A. | Overall Experience
great experience, very helpful staff.Karen L. | Overall Experience
The Ubox worked great for moving and short term storage of mom's stuff.Michael M. | Overall Experience
not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!Maureen S. | Overall Experience
I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .ray j. | Overall Experience
U-Haul Everett is by far one of the best locations I've used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!Michelle B. | Overall Experience
Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!Michelle B. | Overall Experience
Staff was helpful and move out was very easyalyssa c. | Overall Experience
I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!Susan W. | First Impressions
I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.julie k. | Overall Experience
Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!Kris B. | Overall Experience
Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.Jennifer K. | Overall Experience
Good service, will use again in future.limin w. | Overall Experience
Graciasmichael c. | Overall Experience
Ubox delivery was fast and professional.fred b. | Overall Experience
While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!jessica k. | Overall Experience
Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.Jeremy K. | Overall Experience
Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!Jeremy K. | Overall Experience
Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren't home which I LOVED. Thank you guys!phyllis m. | Overall Experience
Everything was very professional. Thanks!Evgeny S. | Overall Experience
Buenokamalakannan B. | Overall Experience
Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.William B. | Overall Experience
Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.Matt K. | Overall Experience
Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!Rachael M. | Overall Experience
I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.Nam P. | Overall Experience
When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!Tabitha M. | Overall Experience
No complaints!jaime p. | Overall Experience
This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.Nathan L. | Overall Experience
I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.Marguerite S. | Overall Experience
no commentGEOFFREY N. | Overall Experience
no commentGEOFFREY N. | Overall Experience
The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.Arunkumar a. | Overall Experience
It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.Patrick C. | Overall Experience
I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.Dinah C. | Overall Experience
The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.Briley C. | Overall Experience
I appreciate Elizabeth being helpful with drop off and pick upLynda T. | Overall Experience
Good service but the delivery fee is a little bit too expensive.Daniel J. | Overall Experience
I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.Ryan V. | Overall Experience
3 pods arrived ok. Never saw your facilityCarol E. | Overall Experience
My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional monthJasmine R. | Overall Experience
The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded inConner P. | Overall Experience
Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.Elizabeth P. | Overall Experience
Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!cindy l. | Overall Experience
I had a U-Box drop off and pick up from this facility. Top notch communication and execution. ¡Gracias!SUBHASHIS B. | Overall Experience
AwesomeDebbie V. | Overall Experience
I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Gracias.Susan H. | Overall Experience
U box was very helpful during remodel, staff very friendly.Amy M. | Overall Experience
Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.Patrick M. | Overall Experience
The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.Heidi M. | Overall Experience
Associates very friendlyPatricia T. | Overall Experience
Good customer serviceClare R. | Overall Experience
Great serviceangel s. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!