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gabriel K.Customer Reviews for U-Haul Storage of Everett
Testimonials From Recent Customers
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Hire more people at this location. Waiting for an hour and a half just to pick up a truck is ridiculous. Staff was great considering the circumstances.
MARSHALL B.The furniture pad pack I grabbed only had 5 pads. I'm sure it's hard to verify every one, but my wife and I were nervous all day because we weren't sure we would be believed when we returned everything. Thankfully, I was.
Cody Q.There is one thing was inconvenient, which is they were so restricted, they took my driving licens then a personal photo then credit card info then asked Abt one family member to talk to Abt that's I'm renting that was confusing to me ,, but other than that was great service and helpful stuff
MOHD S.Kind, courteous, helpful staff - quick to help!
Michele F.I initially rented at a neighborhood place and I called the day before to confirm and there was nothing there in my name. This could've been a disaster and what a waste of time. A inch of baloney. So I went directly to UHaul.com and found this place. We were so lucky to be provided excellent customer service. I rented a 10 foot truck but I didn't know those did not come with a ramp and a 15 footer was available. Thanks to the knowledgeable staff who helped us out. I'll only go there from now on with our truck rental needs.
Jacqueline G.1/2 tank of gas onlh. On the 3rd day the engine oil light came on. Had to get sevice and I watched him pour 3 quarts of oil in. Very poor service
Michael S.more staff on a Sat am but otherwise it was good and check out was great
Kendall B.Very good U-Haul of Everett
ABDUL-RAHIM A.Professional and patient. Very happy!! Wendy Wigney
WENDY W.Nothing at all, the guys in the office were great, quick, and the truck was sparkling clean
Christopher H.Everything went as planned, thumbs up.
Walt H.Service was not good I was supposed to get a one way and they gave me one I had to return to their location so had to pay for an additional 90 miles… truck smelt like beer and drove horribly.
Roberta B.I was advised by email that I needed to change locations to get "guaranteed" a truck. When no equipment was available that day I had to reschedule my move to the next weekend to get the truck. The new location added $100 in mileage charges to my rental. Don't "guarantee" something then not deliver. Compensation should have been offered
Thomas W.This is a great place to get wiring done for your tow vehicle. Jesse J has a ton of experience and is very good at what he does. I took my SUV in with all kinds of wiring/electrical issues and he figured them all out, explained all the issues and fixes to me really well, and sent me out the door with everything excellent. I'm very happy I took my vehicle to them.
mark I.There is NO PARKING for customers. I only needed to rent a truck for about 40 minutes. I was not allowed to leave my vehicle on the premises even for that short time. The rental truck was great, no problems... But NO PARKING... Can't park nearby or you will get towed. LAME!
Jeff K.I rent 2-3 times per month for my business, but I am going to purchase the trailers and dollies I need because there is so much wasted time in the office. They call my contact (wife) and wake her up everytime I rent. It's ridiculous.
Curtis S.Thanks for all the help
William S.Had a great experience. Manager was great, very helpful. Too bad I didn't get his name. Nevertheless he was great. Had an absolutely great experience I would recommend this Uhaul to anyone.
Andres F.Not much. Homeless folks around the area just made the expwrience a little less desirable
James L.Probably shouldn't ziptie a dolly in the truck and charge customers for using it if it's in the fucking way of putting stuff in the truck. It took up space in the truck and I would've gotten charged to move/use it.
Henry D.The first interaction with the rental return was positive. I needed to drop the tow dolly in order to unload truck. This first person was very nice and helpful. When I dropped the truck, this person was upset because I wasn't within the return lane lines and wanted the truck moved a foot.
Linda C.Truck engine was in rough shape. It had great difficulty going up minor inclines when loaded. We didn't even have a full load or any overly heavy items. There was much less gas in the tank than the paperwork said. I had a total of 26 MILES of gas in the car when I received it. It also stated that the truck got 10 miles to the gallon. The reality was 5 miles per gallon. That is a big difference. Especially when filling the tank at these prices right now.
KIMBERLY T.400 miles into a 3000 mile drive,1 tire blew out. Roadside service was top notch, spot on, Erin from the Uhaul emergency call center was a champion, as was the dispatched tire service technician. Blow out happens, so there's nothing one can do about, but the service saved the day!
Volker B.Drop-off was much easier than pickup!
Brian A.Drop off was quick and easy. Great location
Mike M.Friendly but very busy and only one employee!
sharon M.Vehicle had a faulty fuel pump seal and it cost me almost $30 worth of fuel. Decided not make a big deal of it but would recommend they do a better job making sure their trucks are maintained.
Connor H.Was checking in via the web on my phone a few minutes after closing. It said to find a barcode next to the key box cause it didn't like my location but there was none. Had to get a different phone and try again. Overall ok I guess.
steve M.Reserved a 26' foot three weeks before my move. After multiple updates during those three weeks, my “reservation†(you shouldn't even be able to call it that, I was able to “reserve†nothing) was moved to four different locations and I ended up w a 17' truck. Got all the way home and the padlock was locked w no key. Had to drive back to location. Was told I'd receive a credit, returned the truck w more gas that when it was taken, got charged more just to take the “credit off†I paid normal price for the hassle. Wish there were another company I could give my business to.
Kirstin B.Need to stop letting people “book†equipment that you do not nor will not have. “Hey so you ordered a 26ft since you needed to make move in one trip but we didn't have it so here is a 20ft truck that will take twice as many trips†- not an actual quote just the sentiment received. Just do better.
Christopher J.Be prepared and have what the customer reserved.
Tristan D.They worked with us the whole way through. Great experience!
Christopher A.Actually staff the location and teach the staff how to prioritize. One person manning the register inside, one maintenance guy outside who had three vehicles he was working on at the same time that were also in the way of getting out of the parking lot. A manager who was just sitting in the office while the line we at least 8 people deep. Our reservation was at 9 am, we didn't pull out of the lot until 11. Worst experience I've ever had with u haul.
Emily H.We did have issues with the right gas levels but all in all was worked out with staff. We were late unfortunately but they went above and beyond to work the kinks out. U haul is our go to for moving and supplies. Thanks I haul staff.
Bobby W.Friendly staff and great service. No waiting on hold either. Would recommend and use again. ¡Gracias!
Jeffrey R.The U-Haul Team on Evergreen is an amazing group of people. Their patient, caring and kind to their customers.
Angelliquika Y.The entire staff were professional and friendly giving great customer service.
Karima T.Easy pick up and drop-off! Both employees I spoke with were friendly and helpful, and went above and beyond to help me with equipment for my move.
Holly G.A computer glitch had me at the wrong place. My paperwork showed that I was at the right place and the employee made it work out.
Glen M.Make sure you have adequate staffing to handle the influx of customers and that "trainees" are competent before placing them on duty.
Diego S.Hire new staff, very unprofessional and were not willing to work including the general manager Jacob. After an hour of trying to print out a contract for a trailer I was told I'd be getting a different trailer because an employee didn't want to move one trailer out of the way. I then asked if I'd get a new contract for the new trailer and Jacob refused to reprint the contract or get the trailer I was originally assigned. He then proceeds to call his manger and says “we have a difficult customer that wants us to get him a trailer from the back of the lotâ€. I then had to talk to his manager to have him re-do the contract. 1 hour and 45 minutes to pick up a trailer. To top it off my 24 hour rental magically turned into a 4 hour rental and had the store call asking where the trailer is and I was supposed to drop it off at 11am instead of 5:00pm. Horrible experience The kind gentleman that originally helped me was great and was trying his best to help me. The general manager Jacob was doing the complete opposite, very rude and condescending to his fellow co workers and wasn't being productive one bit.
BRUCK A.More faster quicker to let the customer get out.
Sky B.Charged me extra and wouldn't check in my car on time
Donald B.no counter help 1 hour to pick up trailer
rick E.The guys at this location were super friendly, very fast and very professional.
Jennifer L.After I book 2days ahead for a cargo van to be pick up at 9am I was there waiting for 1 hr, there is only one attended who was doing his best to keep us waiting.
SARJO J.U-Haul doesn't require the customer to be there when the U-box is picked up, however it might be good to mention, that while it isn't required, it is helpful if the customer is there. Especially if they live at a place where navigating a large flatbed truck may be difficult.
Hilary H.Fantastic service. Nice people.
John S.For someone who's never pulled a trailer a long distance guy that put my trailer on was very nice very well spoken as far as explaining things to me I don't think you can improve that he was excellent the best.
Joan S.The people were wonderful to work with!
Lorena B.Make the online booking availability match the actual availability instead of moving my appointment after the fact.
SAUL C.This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day
Tiffany A. | Overall ExperienceVery satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.
paige e. | Overall ExperienceNice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.
Quinn A. | Overall ExperienceNice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)
Quinn A. | Overall Experiencegreat experience, very helpful staff.
Karen L. | Overall ExperienceThe Ubox worked great for moving and short term storage of mom's stuff.
Michael M. | Overall Experiencenot on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!
Maureen S. | Overall ExperienceI don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .
ray j. | Overall ExperienceU-Haul Everett is by far one of the best locations I've used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!
Michelle B. | Overall ExperienceKate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!
Michelle B. | Overall ExperienceStaff was helpful and move out was very easy
alyssa c. | Overall ExperienceI was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!
Susan W. | First ImpressionsI only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.
julie k. | Overall ExperienceAmazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!
Kris B. | Overall ExperienceSelf-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.
Jennifer K. | Overall ExperienceGood service, will use again in future.
limin w. | Overall ExperienceGracias
michael c. | Overall ExperienceUbox delivery was fast and professional.
fred b. | Overall ExperienceWhile the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!
jessica k. | Overall ExperienceWorst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.
Jeremy K. | Overall ExperienceKyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!
Jeremy K. | Overall ExperienceEveryone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren't home which I LOVED. Thank you guys!
phyllis m. | Overall ExperienceEverything was very professional. Thanks!
Evgeny S. | Overall ExperienceBueno
kamalakannan B. | Overall ExperienceBeing unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.
William B. | Overall ExperienceLong wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.
Matt K. | Overall ExperienceVery great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!
Rachael M. | Overall ExperienceI never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.
Nam P. | Overall ExperienceWhen I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!
Tabitha M. | Overall ExperienceNo complaints!
jaime p. | Overall ExperienceThis was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.
Nathan L. | Overall ExperienceI had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.
Marguerite S. | Overall Experienceno comment
GEOFFREY N. | Overall Experienceno comment
GEOFFREY N. | Overall ExperienceThe u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.
Arunkumar a. | Overall ExperienceIt was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.
Patrick C. | Overall ExperienceI received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.
Dinah C. | Overall ExperienceThe u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.
Briley C. | Overall ExperienceI appreciate Elizabeth being helpful with drop off and pick up
Lynda T. | Overall ExperienceGood service but the delivery fee is a little bit too expensive.
Daniel J. | Overall ExperienceI made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.
Ryan V. | Overall Experience3 pods arrived ok. Never saw your facility
Carol E. | Overall ExperienceMy U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month
Jasmine R. | Overall ExperienceThe guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in
Conner P. | Overall ExperienceVery Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.
Elizabeth P. | Overall ExperienceBoth drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!
cindy l. | Overall ExperienceI had a U-Box drop off and pick up from this facility. Top notch communication and execution. ¡Gracias!
SUBHASHIS B. | Overall ExperienceAwesome
Debbie V. | Overall ExperienceI had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Gracias.
Susan H. | Overall ExperienceU box was very helpful during remodel, staff very friendly.
Amy M. | Overall ExperienceHad my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.
Patrick M. | Overall ExperienceThe driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.
Heidi M. | Overall ExperienceAssociates very friendly
Patricia T. | Overall ExperienceGood customer service
Clare R. | Overall ExperienceGreat service
angel s. | Overall Experience