El cliente no dejó un comentario.ken J.
Customer Reviews for U-Haul Storage of Everett
Everett, WA 98203
(NO ONSITE CUSTOMER PARKING)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service, and yard/equipment maintenance workers were a pleasure to deal with, but time and time again what I've reserved is not available and I'm left with less than ideal options. This time was no different. I was able to accomplish what I needed, but at much additional effort and personal cost.Joshua H.
El cliente no dejó un comentario.Lana S.
It was really busy when I picked up my truck. Most places the people working there would have been cracky and rude. Here- everyone was smiling and very friendly.MargaretMary M.
Don't charge customers twice. Especially when you get a receipt in store. Then get a receipt via email and you get charged for 2 days when you returned sane day with a 24 hour reservation.Denzel D.
Get more servers! Your website takes forever to load and you're wasting time in two expensive places: 1) I used Upack for some of my move and U-Haul for some. U-Haul was a bit cheaper, but I nearly switched to Upack the second time my initial order timed out while I was trying to place it online. You nearly lost me as a customer due to your slow website. 2) You are paying your own employees to sit and wait for pages to load while they're out delivering, scheduling deliveries, and otherwise just found their job. Think about how many hours each employee is spending waiting 15-45 seconds for each page to load (if it ever does load) instead of doing their job. That's really expensive. I cannot imagine that the cost of upgrading your server capacity is more expensive than the money you're losing to pay employees to wait for pages to load and the lost customers who gave up and went with another company. The new steel Ubox is fantastic though! On par with Upack's relocube and PODs. I would consider using U-Haul again for all my stuff if I knew it was in steel instead of plywood!Noah C.
El cliente no dejó un comentario.BRITTNEY E.
Very friendly and helpfulRichard G.
Awful customer service from the agent inside the store. Unhelpful and rude. Outside service was good. Rented trailer at 3pm, returned before store opened next day. Was charged for 2 days and an extra $20 fee for returning after hours. This will be the last time I use uhaul.Brian C.
El cliente no dejó un comentario.Gregory I.
Entire staff was spectacular, very friendly and helpful.lee S.
El cliente no dejó un comentario.Laurel B.
El cliente no dejó un comentario.Terresa L.
El cliente no dejó un comentario.Brandon B.
El cliente no dejó un comentario.bret C.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.ANDREW E.
So I did a reservation for 1030 and the uhaul was out there but it wasn't checked in or cleanedMark H.
The sales associate I talked to on the phone was rude and unhelpful. When I asked to speak to a manager she kept me on hold indefinitely. However when fiancÃ© called she answered right away. I ended up hanging up after 20 minutes of waiting. My fiancÃ© had to call uhaul as a whole and not a specific location to get any help. The lady we spoke to there was kind and so helpful in helping us navigate a stressful move. I will not recommend this location to anyone. I truly am appalled by the way I was treated and lack of professionalism through this location.Katerina A.
El cliente no dejó un comentario.Vince N.
What's the point of making a reservation and putting your credit card down to guarantee it. When you show up and there is no truck available for you!! We were supposed to get a truck for 24 hours but had to bring it back way before this when they finally took a truck from someone else 21/2 hours later. You guys should have to give me my money back for such poor service. The gal working there must have used the â€œFâ€ word 2 dozen times. It was a joke!! I will NEVER EVER rent from you guys again!! I will make sure none of family and friends do either!!Daniel B.
Highly unprofessional company. Change your dumb fucking system. Don't let people make reservations if you don't have stuff available. Bad business all around.Austin H.
It would really help if you partner with someone to provide parking for a personal vehicle during the rental. Even if there was a daily cost to do so. At this location there is no parking anywhere close.Grant G.
Jessie was awesome!Paul R.
El cliente no dejó un comentario.Quoc L.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Lana S.
El cliente no dejó un comentario.Quoc L.
El cliente no dejó un comentario.tony N.
There was one lady behind the counter and tons of customers so maybe just more staffTalina H.
Okay first of all you guys worked me into a rental truck 8 footer and it was amazing, never driven anything well maintainedJonathanDale H.
I've been to this location several times and always had friendly service. Checking equipment out always takes too long, but I go in expecting that. Not at all related to this review is the terrible process of checking in equipment after hours. The mobile site rarely works, and getting through to someone on the customer service line takes a very long time. Then when you do get through to someone, there is a barrage of questions about the mobile site, what isn't working etc. It's late at night, I just want to check the equipment in and go home, not stand around being the test subject for why the site isn't working.Ian M.
El cliente no dejó un comentario.Charles B.
Everett was very helpful in getting my packing materials and they were extremely understanding when I needed to delay pickup of the U-Boxes. They also kindly took back the extra furniture pads I didn't need, which was a life saver! The only thing that might have been good would be if there was an easier way to see how well the UBox is loaded. I was close on weight and despite my best efforts things were not quite balanced. Thankfully everything worked out, but I was worried as I loaded about the weight limit.Toby N.
These ppl are the worse in customer service. They told me the trailer had new tires and had been "gone thru" completely with new wiring. Tail lights did not work which i found out on a sunday after being fully loaded so trading trlr was not an option. Found out tires were not new but 2016 bias belted type. Spent 4 hrs after a blowout in misouri bc uhaul roadside ppl didnt have the right tire size in computer. 10 minutes afte geting back on the road in missouri we got pulled over by state police; license tabs had expired in 2020. Botom line: DO NOT TRUST UHAUL. NEVER AGAIN WIL I RENT OR ENDORSE UHAUL.KENNETH B.
El cliente no dejó un comentario.Andy B.
Tooooooooo many blankets!Les M.
I have always had good customer service at this location. The rental was handled with the upmost courtesy and professionalism. This was my best rental yetkuddou to the staff at this business.James R.
When I picked up all was well and staff helped to hitch my trailer. When I dropped off staff told me I had to do a self return and did not help to unhitch. I got the impression that the staff hates their jobs and were not interested in providing customer service. I felt like a nuisance on return.Mike M.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.Tim L.
El cliente no dejó un comentario.eric U.
pleasant staff and quick serviceDaniel S.
El cliente no dejó un comentario.danial P.
Because I came across country I dealt with multiple Uhaul locations. The people at Uhaul in Everett, specifically Kiran, was so very rude and actually hung up on me. When aasked to talk with supervisor Holly Johnson, she never returned my call.WYN L.
El cliente no dejó un comentario.Scott H.
The parking lot was a disaster and no one had any idea where to go to return their equipment. That said, an employee did eventually jump in and direct traffic and help me a lot.Taylor S.
Jesse was awesomeBRAD H.
Got charged for gas even though I put 4 gallons back in it. Guy parked it on a hill and then said the gauge didn't match the picture. That isn't right to get charged for gas even though I put gas in the tank. Told my friends to not bother with uhaul and if they absolutely have to then don't worry about gassing back up since uhaul is just going to charge for gas money anyway.Jeffrey S.
El cliente no dejó un comentario.Ron H.
Absolutely love this place! I rent trucks a lot, and they are my number 1 place to go!Jeremy B.
El cliente no dejó un comentario.Thomas O.
Everyone that I talked to that works here was extremely friendly, efficient and knowledgeable. I work in retail management and would be over the moon to have employees as good as the ones that work here. I will definitely be going to this location again the next time I need to rent a truck!Mathew L.
Put gas in it so it doesn't run out on your way to the gas station. Fix the door lock that was hanging out of the drivers door so you don't have to climb out the passenger side after you lock itScott P.
Friendly and helpful staff.David S.
El cliente no dejó un comentario.ERIN H.
El cliente no dejó un comentario.Jeff B.
William, the service technician was rude and argumentative.James J.
El cliente no dejó un comentario.Dennis A.
I was given a 20 ft truck when I requwsted 26ft and went to muktiple locations to find a 26ft truck because the height of my furniture. Also. I eas charged twice for the same rental. The online checkin sucked.Lee Ann A.
William was Fantastic, he got the truck ready quickly and when returning it he quickly checked it in. Has great personality and made it a good experience. I forgot to note the lady that helped us at the counter, she was amazing. Quick and efficient, good customer service. This is the second time she's helped me and it was a pleasure. This location has excellent employees. As a customer you are quickly helped and not in a rushed way. They understand that moving us stressful and do an excellent job of getting you what you need!SHANNELL P H.
El cliente no dejó un comentario.Jerry L.
Had some difficulty getting delivery setup when we ordered the Ubox initially. When we communicated with the Wayne MI U-haul folks - Megan- sorry no last name- straightened it all out. Big thanks to Megan. Please give her some recognition if you can track her down without a last name. This is the second time we've used a Ubox- good product- great service- reasonable price- eliminates the â€œtime stressâ€- 5 Stars!ROBERT LEON M.
Tell people they getting charge extra 60$ for rental that they never explain to me or I have no idea what it is it's say 19.99 for rental and the right says another 59.99 rental charge ? Thought it was 20$ a day rentalMario A.
Tell people they need a second voice verify. For the love of God, on a Sunday morning trying to get someone by phone because you don't realize my credit card has enough credit to buy your trailer was infuriating to say the least. People were great. But that policy sucks ass and needs to change it!Jeff F.
Slow service. Truck steering was sloppy and steering wheel not entered when going straight. They also didn't have the truck I reserved and I had to give me a different one.Antony N.
'Everyone from the person checking me in to the two fellas that hooked up the trailer were super n helpful. Check-in was quick and I would come back to this location.Jill O.
The check in app TOTALLY SUCKS!!! Took 75 minutes!!! 1. The phone text-linked app would not accept my iphone location, after multiple efforts of allow, disallow, phone restart, etc. 2. The alternate method of scanning location code didn't work either - no code found anywhere in the supposed location per the app. 3. Chatbot was no help, either, except to refer me to actual rep. 4. The rep was courteous and helpful, when finally connected. About 45-50 min into the "easy" check-in process. Said the phone app might not work (why don't you fix it!!!). I'd have to install the UHaul app. So install, then have to reset forgotten password from uhaul account that I rarely use, disallow location services, reset phone, start app, let it enable location services, then finally do check-in. The personnel and business was great, but please, please, please fix you lousy software!!! Will seriously consider other local non-UHaul companies for future cases of after-hours returns so I don't have to go through this again.Reid A.
My overall experience with U-Haul was very poor. After making a reservation for a 17' truck in Bellevue which was then after being guaranteed not available I was bounced around three more times to various locations and eventually from Bellevue ended up having to go to Everett. And the truck was 26' not 17' which was much more expensive in rental and mileage charges. It cost me $250 instead of $100. Absolutely atrocious customer experience.GIUSEPPE D.
El cliente no dejó un comentario.Lana S.
No everything was greatAnna K.
your trailor tracked real-well it was bulted strong but light. keep the good work!KIRK G.
El cliente no dejó un comentario.Amina A.
My second time using UHaul Pods...plus my family and friends have as well. We all are very satisfied with your service. Especially with Amy in your Ferdale office in Ferndale,Washington. 100% happy. Gracias.Lennie H.
El cliente no dejó un comentario.GAYLE T K.
El cliente no dejó un comentario.Israel J.
The entire experience was wonderful - u-Haul Pods took care of a major stressor in our relocation. Everything was handled correctly from pick up to drop off and we were notified of the progress of the pods at every step of the way!KELLI M.
Awesome efficiency! U-Haul has moving down to a science! Flawless!Dennis M.
Charge to michJONATHAN O.
Very busy which is good but customers were mucking up the flow in the parking lot. I would prefer a sign off on return just to close out the rental something to prove it's return.Robert A.
$20 truck came out to over $200. Really really upset.Sarah O.
I chose the no insurance but still got charged 28 dollars the people were rude and checking it back in to over two hours and it said $87 but I card didn't go through for some weird reason so in the morning I was charged over a hundred dollars I will never use usual again nor would I recommend to anyone else everTanya M.
Please have another person who can do check outs. Took a very long time. Check in was mercifully quick though.Ian M.
Facility was excellentDominic I.
Nothing to improve everything worked for me just fine, and the crew was awesome thank youAnna K.
I'm good. Crew here is super nice.Petros D.
The truck sounded and drove as if it was going to fall apart at point. The guys outside with the trucks assured us that it was fine. They were very nice.Kelleigh M.
El cliente no dejó un comentario.RUSSELL K.
El cliente no dejó un comentario.steve B.
Inside of trailer was muddy when picking up. More importantly, please have manager check all sides of the building before leaving the customer a voicemail accusing them of not returning the rental. The trailer was literally right behind them and had been returned the evening prior. When I called them back to let them know, I had to wait 10 minutes on hold. Later I checked my credit card statement and found that I had been charged 1 extra day, so I had to call back to have that mistake refunded. A fairly unimpressive and underwhelming experience.Brent L.
Overall, it was a good experience and the staff were all professional and efficient. My only issues were that one of the pod doors was starting to come apart and had a slight opening on the bottom right corner. Luckily, no water got inside. One of the pods was at slight angle which caused the lock handle to be misaligned and it took a lot of effort with multiple people to finally close and lock for pick up. Other than that, I was happy with my experience!Ken N.
Love this place! Everyone there is always extremely helpful, courteous & and professionalJeremy B.
Nobody explained to me the drop off portion of my rental and the lady who assisted me was nearly silent and at one point shoved a camera in my face with no explanationOksana Z.
The app was a huge turd that didn't work for returning the van.Petros D.
El cliente no dejó un comentario.Roger H.
El cliente no dejó un comentario.Jacqueline L.
El cliente no dejó un comentario.Brian C.
The lady behind the counter was the most personable, nice and efficient person I've ever come in contact with. I move a lot! So I've used you guys multiple times and she was just amazing!!Katie B.
This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 dayTiffany A. | Overall Experience
Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.paige e. | Overall Experience
Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.Quinn A. | Overall Experience
Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)Quinn A. | Overall Experience
great experience, very helpful staff.Karen L. | Overall Experience
The Ubox worked great for moving and short term storage of mom's stuff.Michael M. | Overall Experience
not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!Maureen S. | Overall Experience
I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .ray j. | Overall Experience
U-Haul Everett is by far one of the best locations I've used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!Michelle B. | Overall Experience
Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!Michelle B. | Overall Experience
Staff was helpful and move out was very easyalyssa c. | Overall Experience
I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!Susan W. | First Impressions
I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.julie k. | Overall Experience
Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!Kris B. | Overall Experience
Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.Jennifer K. | Overall Experience
Good service, will use again in future.limin w. | Overall Experience
Graciasmichael c. | Overall Experience
Ubox delivery was fast and professional.fred b. | Overall Experience
While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!jessica k. | Overall Experience
Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.Jeremy K. | Overall Experience
Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!Jeremy K. | Overall Experience
Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren't home which I LOVED. Thank you guys!phyllis m. | Overall Experience
Everything was very professional. Thanks!Evgeny S. | Overall Experience
Buenokamalakannan B. | Overall Experience
Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.William B. | Overall Experience
Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.Matt K. | Overall Experience
Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!Rachael M. | Overall Experience
I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.Nam P. | Overall Experience
When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!Tabitha M. | Overall Experience
No complaints!jaime p. | Overall Experience
This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.Nathan L. | Overall Experience
I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.Marguerite S. | Overall Experience
no commentGEOFFREY N. | Overall Experience
no commentGEOFFREY N. | Overall Experience
The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.Arunkumar a. | Overall Experience
It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.Patrick C. | Overall Experience
I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.Dinah C. | Overall Experience
The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.Briley C. | Overall Experience
I appreciate Elizabeth being helpful with drop off and pick upLynda T. | Overall Experience
Good service but the delivery fee is a little bit too expensive.Daniel J. | Overall Experience
I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.Ryan V. | Overall Experience
3 pods arrived ok. Never saw your facilityCarol E. | Overall Experience
My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional monthJasmine R. | Overall Experience
The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded inConner P. | Overall Experience
Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.Elizabeth P. | Overall Experience
Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!cindy l. | Overall Experience
I had a U-Box drop off and pick up from this facility. Top notch communication and execution. ¡Gracias!SUBHASHIS B. | Overall Experience
AwesomeDebbie V. | Overall Experience
I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Gracias.Susan H. | Overall Experience
U box was very helpful during remodel, staff very friendly.Amy M. | Overall Experience
Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.Patrick M. | Overall Experience
The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.Heidi M. | Overall Experience
Associates very friendlyPatricia T. | Overall Experience
Good customer serviceClare R. | Overall Experience
Great serviceangel s. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!