Customer Reviews for U-Haul Storage of Everett

5,891 comentarios

6443 Evergreen Way   Everett, WA 98203
(NO ONSITE CUSTOMER PARKING U-Box Warehouse Open 9am/5pm)

(425) 353-3369

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(425) 353-3369

6443 Evergreen Way
Everett, WA 98203
(NO ONSITE CUSTOMER PARKING U-Box Warehouse Open 9am/5pm)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Haven't rented a truck in a long time. Have previously used Uhaul and always had a good experience. The ease of using the website was excellent. I would like to single out the staff at the Everett Uhaul for EXCELLENT customer service. They called me back after I had been put on hold. They helped answer my questions to get me an appropriate truck. They paid attention to small details. I was impressed at how well things were organized and performed. Super job all around.

SCOTT F. 
Clasificación:
5.0

Bothing.

WARREN LEE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
4.0

Was charged twice....$41+ and a smaller amount of $12+. The bill was only supposed to be $41. Never got a refund for the other charge.

MARILYN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin S. 
Clasificación:
5.0

The staff was very friendly and professional! Store was very clean and had me hitched to my trailer in a minute! Will be using this Uhaul location again!

ANDRE M. 
Clasificación:
5.0

Excellent service both in Everett and Platte City. Highly recommend husing U Haul for cross country moves.

Friedrich H. 
Clasificación:
5.0

Location seemed a bit short staffed the Sunday I went in, but that's everywhere now of days. Overall good service and the equipment worked great.

Eric D. 
Clasificación:
5.0

Not much, customer service was amazing. And the people that work there are very nice and polite. Even while they were dealing with a equipment theft, they were still professional and polite to me.

Eugene M. 
Clasificación:
2.0

Here we go again. Long lines each and every Saturday. Only one person working the retail counter. And to make it worse, I was issued a truck with a sealed bag of moving blankets stacked on top of a pile of crap UHAUL hand truck. All of which took up much needed space for our move. Major pisser for us. Note: PENSKE and BUDGET do not play this game of deception. UHAUL is getting worse by the year. Sad. Been using them since 1979.

GREG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F. 
Clasificación:
4.0

Pablo was beyond helpful and made the pickup and return very easy.

TYLER F. 
Clasificación:
5.0

The staff were all very helpful. I was in and out of there in just a few minutes, for both pick up and drop off!

DAVID H. 
Clasificación:
5.0

Fast and very easy

GREGORY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
5.0

Everything was smooth and easy. Thank you!

MADISON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentina K. 
Clasificación:
1.0

Customer service experience was horrible. Had it not been for time restraints we would not have used this location and would not recommend.

KATHLEEN R. 
Clasificación:
5.0

Maybe have more than one person working the customer counter

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
2.0

It would help if you have a truck available when someone comes in with a reservation at a specific time. I did not receive my truck until an hour and a half after my original reservation and I ended up having to go to another location 6 miles away and stand in line again to get another truck. I had friends and family waiting at the storage location ready to load my truck. 1/2 of them had commitments to go to and were not able to stay the whole time to get the truck loaded. The guarantee of $50.00 if you don't receive your truck on the time and date reserved is insufficient for what I went through or for that matter what anyone should go through. Unsatisfied customer.

WILLIAM N. 
Clasificación:
5.0

Have dealt with this location prior and will always return.

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
4.0

My Ubox was taken to a different location than I had requested and I wasn't notified. I found out the day before my husband and I had planned to go and unload it. We were driving from Canada into the US, so because of the covid testing required, there was no flexibility in our time/dates. The U haul people we spoke with to resolve the situation were very helpful - especially Jammie in Everett, but the initial non communication of the change of location added more stress to our already stressful moving situation.

Kelly Z. 
Clasificación:
1.0

I thought the front cashier was rude. She was having a side conversation with her coworkers. They gave me a key and said the truck was parked on the back hill. We went to the back hill. No truck. Walked around until we found our truck parked on the street behind the building in a super sketchy part of town. I've used uhaul at least 10-12 times at other locations. I've always had the truck parked in front and keys given to me with my truck. I've never had to go on a scavenger hunt for a truck. I will NEVER use this location again.

Sarah B. 
Clasificación:
5.0

The guys to hook up the trailers and disconnect the trailers are really helpful and professional

LEE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANASTACIO N. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES MICHAEL M. 
Clasificación:
4.0

Everything was great. Only reason why it is 4 star instead of 5 star is the long line and wait at the Everett Washington location. People were great though.

Andrew R. 
Clasificación:
5.0

Really easy and they where very professional

LEONARD E. 
Clasificación:
5.0

Xoxo

CHERYL DEANNE A. 
Clasificación:
3.0

I got tired of waiting. Went and did some shopping. Came back and waited some more. Then they charged me for extra day. GFY. Tom

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia M. 
Clasificación:
5.0

Excellent service.

RALPH O. 
Clasificación:
5.0

Very friendly employees. It was raining when I picked up my Utility trailer. The two folks very patiently installed the trailer, checked and made sure everything is in correct order. Great experience.

Fengyu G. 
Clasificación:
5.0

Employees were friendly and knowledgeable. Explained everything thoroughly without losing patience when I asked questions about insurance and liability, etc. I would definitely rent from this location again. They are honest people.

Susan C. 
Clasificación:
5.0

Staff was friendly and professional. Store was clean and well maintained. Check in/ return were quick and painless. Thanks for your help.

BRIAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miriam L. 
Clasificación:
5.0

I was overcharged for mileage and was told that it would be credited back to the account and that we would only be charged for actual miles. Didn't happen.

JONNA Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
5.0

Please provide a little leeway on the return time....

CRAIG C. 
Clasificación:
5.0

Great customer service, very helpful and great spirits in the social aspect, patient and polite as well. I've been here many times and will continue for as long as they're open.

PARRIS D. 
Clasificación:
4.0

There's nothing to improve. It's efficient.

JUAN BATTUNG I. 
Clasificación:
5.0

The gentleman who helped us was very concerned about the way the trailer was hooked up

JUDY W. 
Clasificación:
1.0

Awful experience. My first reservation from a week prior with rental guarantee was canceled then they put me in a truck they said to be 15' which turned out to be 12' after pulling measurements on it. Then charged me put the ass because I had to do multiple trips with the smaller truck. I even called "traffic" to make a new reservation and all I got was a "umhmm, well you drove the truck off the lot"

JORDAN C. 
Clasificación:
4.0

Only one associate available at the counter, long waiting time.

GUS C. 
Clasificación:
1.0

Be more clear on your guaranteed arrival dates in your email updates. I understand there's a shortage of drivers but I would have liked to know that before hand. Also my traiters lift fell out from under it because the equipment was so worn it could not bear weight. I had to go to home depot and buy my own lift to lift it up off of the ground and keep it upright. I don't often complain about things like this but this was an extremely poor experience, I'm not sure I would do this again.

CHELSEA W. 
Clasificación:
2.0

Get more than one person at the counter. Took almost an hour to get my truck. Employees were great, stop setting them up to fail

WILLIAM P. 
Clasificación:
5.0

You can have the truck I reserved available. 8n three months I have reserved two 20ft trucks, both times within sn hour of my scheduled pick up time I was called because the truck I booked was not available. Stop over reserving you vehicles!

GEORGE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMORE G. 
Clasificación:
2.0

My made my reservation two days ago over the phone and was for today at 9:30 am. When I got there, there was only one person working and there were 15 people in line. I didn't get my rental van until 1.5 hours later. I never want to go there again. Why don't you have a kiosks for people who made reservations can check in and it dispenses the rental vehicle keys.

DEAN N. 
Clasificación:
5.0

Great job!

THOMAS N. 
Clasificación:
5.0

Explain how to check in uhaul when returning it.

Immanuel N. 
Clasificación:
5.0

Under new management it ran much better.

GARY M. 
Clasificación:
5.0

My Uhaul did not have a backup camera. Would of like to have one.

JOSE M. 
Clasificación:
4.0

Excellent staff and service.

Kelly H. 
Clasificación:
5.0

This facility was the best I have ever worked with throughout the years I've been using U-Haul...More than 30 years. I guess I would suggest you model your other U-Haul Centers after this one, meaning the customer service was second to none, with employees that truly hustle to serve the next customer...Well Done.

DAVID BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNULFO G. 
Clasificación:
5.0

Friendly. Still wouldn't go this route to move again though. But the people that work at this location were so nice and I was just elated to get rid of this thing so yea

Caressa L. 
Clasificación:
5.0

Drop off was a breeze, didn't even have to get out of my vehicle, thank you for the excellent service

Ronald A. 
Clasificación:
5.0

Super friendly customer service at check-in and Pablo who helped me hook up was very cool. If you return after hours the return line can be very full and hard to find a parking space, especially on a Sunday night.

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

Nothing more...Very efficient

Stephen M. 
Clasificación:
3.0

The cargo light did not work.

JAMES M. 
Clasificación:
1.0

El cliente no dejó un comentario.

NAVTAJ S. 
Clasificación:
2.0

Custumer service really bad, front desk give wrong location to pickup my truck, then a have to walk all over for 20 minutes to find it, to return I have to wait a long line because who check return was busy, and never give the option to drop the key, that was another 30 minutes

JULIO R. 
Clasificación:
1.0

Not satisfied with the customer service the manager doesn't know what the other employees are doing

ABENEZER A. 
Clasificación:
2.0

Truck sounded like it was going to break down, brakes were spongy and the steering was hard to steer

ROSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Everything was fine, thanks!

LARRY R. 
Clasificación:
2.0

Nothing was brought forward for me, felt like it was an inconvenience for the people working. Used to be able to get service that was pretty good and when I would show up for my reservation they would bring the truck forward and go through everything with you. Was just handed the contract and then told to go find the truck and take care of everything myself. Just handed the dolly with it as well that I was then responsible to take to the truck and load myself. Customer service has fallen dramatically and prices have gone up. Having to pay the amount that was paid per mile is outrageous. We have to pay for our own gas and on top of it have to pay an outrageous amount per mile. Then if we don't return it with the same amount of gas get charged a ridiculous amount per gallon to get it back. What's worse is it doesn't even get filled at that amount, it just gets rented the next sucker with that amount of gas in it. Also get told there is one amount of gas and when I get in it, it's lower than what I'm told. The service and prices are going to drive people away and I'm pretty sure next time I move or need a truck, I'm going to look somewhere else.

Eric M. 
Clasificación:
2.0

van smelled like a wet dog and fur everywhere. But main concern is the rude employee upon returning. wont happen again I promise

RONALD R. 
Clasificación:
1.0

Employees were rude not very helpful, I stood around for 30 min while employees didn't even acknowledge me. The lights on the trailer were inoperable on one side, employees didn't care, I'm a professional truck driver and know the laws. The store overcharged me upon return and had to argue with corporate again!!! I will not rent from Uhaul ever again…. Very displeased customer, every time I have rented from any location. I have had issues with either reserved equipment not being there or being overcharged, sometimes several hundred dollars over…

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIRNEY J. 
Clasificación:
3.0

I'm tired of the lady at the counter being rude every single time I go there. She's condescending and off putting. Doesn't belong in a customer service job. I rent here often. I dread it because of her.

Patricia D. 
Clasificación:
1.0

We reserved and paid for a 12 foot trailer to be picked up at noon. We were an hour late picking it up to find out they gave it to someone else! And without calling us. I will not be recommending U-Haul to anyone.

MICHAEL DALE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
1.0

Came in and had to wait 20 min for an employee to actually come in and start helping people. Then when she did, she starts talking about cats to the client and another 30 minutes. Trailer was dirty

PABLO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

Anytime I need a moving van I come to the Evergreen Way site. They are polite, fast, and very efficient.

EUGENE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie W. 
Clasificación:
5.0

Every employee I was in contact with was helpful, kind and courteous. From the phone calls to those met in person, I was so impressed with their patience and cheerful attitude. Kudos!

Michael E. 
Clasificación:
1.0

Have a clerk who is not an absolute jerk. Numb cunt with 2006 tattooed on her fingers Have enough clerks so customers aren't in line for an hour. Have a business location with some parking spaces. Jesus this place sucks. And your $19 van rental?? Bunch of lying fucks. Only good thing was check in by guy in lot. Quick and professional.

STEPHEN C. 
Clasificación:
5.0

GOOD JOB.

paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lora W. 
Clasificación:
5.0

easiest drop off ever.. piece of cake

Tim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY R. 
Clasificación:
1.0

Lady at the counter was very rude, the customer before me was rude to her and she took it out on me when it was my turn, the man working outside on the other hand was extremely helpful, I'd never go back, If i have a choice I'd deal with another uhaul location

Paul L. 
Clasificación:
5.0

When the ubox arrived, there was a hole in the plastic roof cover. However, the driver took the box back and later that same day, delivered another box with an intact cover. Good customer service, but probably best for your driver if the box was inspected before delivery.

John N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER H. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba