Comentarios del cliente para U-Haul Storage of Everett

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Everett

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Terri B. en

Grado:

This location seemed to have a problem with trying to lease vehicles with no gas. Who sends a vehicle out with a tank under 1/4? When i returned the vehicle i believe the lady was drunk and it was before 11 AM. She was nice but i hope she didn't move those vehicles. She kept trying to collect money from me although she owed me a refund.

Leslie P. en

Grado:

The guy who helped me was knowledgeable I'm very much willing to try to save me some money

JD O. en

Grado:

My truck was cancelled on me even after I called and confirmed.

Steve L. en

Grado:

El cliente no dejó un comentario.

Whitney M. en

Grado:

Everything was perfect!

Sandra M. en

Grado:

went I arrive to pick-up my van there was 5 people waiting to check-in, next more then 1 person work the check-in desk. bring the van back was very easy and fast.

Thomas H. en

Grado:

We had a horrible experience. Pick up in Marysville was fine and our delivery date was to be 12/3 in Surprise. We flew down to Surprise and when we got here we got an email saying delivery was rescheduled to 12/11, our rturn flight to Everett is 12/7. I called the U-haul number and the woman there couldn't answer any questions as to why the delay and gave me the number of the Everett site. The guy there was no help, had to ask someone else for answers to my questions. He also said there was no direct line to the Litchfield warehouse. I called the U-haul number back and got someone that gave me the phone number and address of the Litchfield office, said she would file a complaint and have a supervisor call me back. Never got a call back. Did find someone helpful at the Litchfield office who said he would research it and get back with me. He e-mailed me the next day and said we were back on the 12/3 delivery date. The person who delivered the box was friendly and said she was never trained on backing a trailer into a driveway. I helped her with that as well as removing the trailer from the truck, as she did not know how or have any blocks for the trailer. Pickup the next day went okay, just a lot of drama and un-needed stress due to the email stating our shipment was delay by 8 days.

Cline M R. en

Grado:

Although I always seemed to have problems communicating with the call center, everyone at the at the Everett location was friendly and helpful. Particularly Anna! She was 100% committed to helping the customer!

Richard D. en

Grado:

Nothing

Scott S. en

Grado:

El cliente no dejó un comentario.

Lisa B. en

Grado:

El cliente no dejó un comentario.

Steven H. en

Grado:

Truck was in good condition for being new but needed cleaning before I rented it. This is my normal uhaul rental store and they always try to give good service. I recommend this store always to anyone looking services that uhaul offer.

Alysia L. en

Grado:

El cliente no dejó un comentario.

Dale L. en

Grado:

First of all my husband came in to rent a uhaul for 39.99 with unlimited miles. They didn't have it in so we had to take a 20 foot .The first one they gave us was damaged. At that point the employee had to write up a new contract, the milage was incorrect. and charged us twice for a damage dep 100 for the first and 100 dep for the second .We also were charged for hazardous waste. We were charged for mileage before we left the lot .The customer service we received was extremely rude unprofessional. The time we had the uhaul we never had the person ,mind you we paid cash only !!! When my husband & I came back to figure out all of the invoices we had 6 or 7 .Even the one employee said yes you are owed money back.Then the manager came over and was abruptly inconsiderate didn't have a min to go over the paperwork .Iam appalled that people are working at uhaul & treat paying customers so badly. I called corporate office to make a complaint .So when we came in the mngr said i can't do anything since you called corporate. Sincerely Mr Mrs Lindquist.

Tyler H. en

Grado:

El cliente no dejó un comentario.

Steven G. en

Grado:

Easy process, great staff, and easy return. Who could ask anything more? We always use this location and always will. Great job, everyone!

Daniel H. en

Grado:

The gentlemen who got me setup, Shaddan, I believe, knew his stuff. He was courteous and quick, I was in and out with my reservation in 6-7 minutes. Truck was clean and ran well, worked out perfectly in terms of size. I'm a big fan of the email and text-based check in and out. It really streamlined the process and provided me instant and durable contacts and receipts.

Kristen E. en

Grado:

Really wonderful customer service and ease of pick up and drop off. I appreciated that during a stressful move. Fast and curtious service. Thank you.

James M. en

Grado:

Great service

Daniel B. en

Grado:

El cliente no dejó un comentario.

Jody S. en

Grado:

El cliente no dejó un comentario.

Gary L. en

Grado:

El cliente no dejó un comentario.

Candice P. en

Grado:

El cliente no dejó un comentario.

Brittany T. en

Grado:

El cliente no dejó un comentario.

Marshall P. en

Grado:

Manager Shadan Leggett was outstanding and professional Made this location shine. Exellent customer service by Mr. Leggett!! My only critisim is that my locationdesired and on my confirmation showed my Monroe location and if I had not called to confirm truck being ready I would have driven an extra 60 miles, as my agreed upon location does not have one-way trucks available, even though web site indicated Monroe WA was the origin location.

Jaime Y. en

Grado:

I had the ubox delivered and even though one of their trucks broke down and caused delays, the were very communicative and helpful. I still got my ubox on time and I was quite pleased. In Somerville, the staff were fantastic. There was some confusion about delivery but they were able to resolve it before the ubox was shipped away.

Charles W. en

Grado:

El cliente no dejó un comentario.

duy N. en

Grado:

The mileage is recorded wrong and it took long time for me to get the key from locker

David A. en

Grado:

I saw the TV infomercial for U-Box and feel it is much better than the PODS container. I shipped three U-Boxes from Washington to Colorado. There was no damage to anything, which included some cabinets with glass doors. Part of the reason is the packing, but part is also due to the care that U-Haul took in shipping. The containers had to be delivered to us one at a time and unloaded, and the driver even helped unload. It was all done in two hours. There is nothing we can complain about...the entire move went as well as we hoped, and better than expected.

David W. en

Grado:

1. The lot was a bit cluttered and had debris left laying around. 2. The trailer return is wack. Trucks are in the way and our personal vehicle gets trapped in queue unless one drops the trailer in the south parking lot.

Cynthia M. en

Grado:

El cliente no dejó un comentario.

Antony N. en

Grado:

El cliente no dejó un comentario.

Melissa S. en

Grado:

Be better staffed. I waited for one hour to get help and I had already done check in with my phone.

mike W. en

Grado:

El cliente no dejó un comentario.

Tiffany A. en

Grado:

This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day

paige e. en

Grado:

Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.

Quinn A. en

Grado:

Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.

Quinn A. en

Grado:

Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)

Karen L. en

Grado:

great experience, very helpful staff.

Michael M. en

Grado:

The Ubox worked great for moving and short term storage of mom's stuff.

Maureen S. en

Grado:

not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!

ray j. en

Grado:

I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .

Michelle B. en

Grado:

U-Haul Everett is by far one of the best locations I’ve used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!

Michelle B. en

Grado:

Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!

alyssa c. en

Grado:

Staff was helpful and move out was very easy

Susan W. en

Grado:

I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!

julie k. en

Grado:

I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.

Kris B. en

Grado:

Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!

Jennifer K. en

Grado:

Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.

limin w. en

Grado:

Good service, will use again in future.

michael c. en

Grado:

Thank you

fred b. en

Grado:

Ubox delivery was fast and professional.

jessica k. en

Grado:

While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!

Jeremy K. en

Grado:

Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.

Jeremy K. en

Grado:

Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!

phyllis m. en

Grado:

Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren’t home which I LOVED. Thank you guys!

Evgeny S. en

Grado:

Everything was very professional. Thanks!

kamalakannan B. en

Grado:

Good

William B. en

Grado:

Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.

Matt K. en

Grado:

Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.

Rachael M. en

Grado:

Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!

Nam P. en

Grado:

I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.

Tabitha M. en

Grado:

When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!

jaime p. en

Grado:

No complaints!

Nathan L. en

Grado:

This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.

Marguerite S. en

Grado:

I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.

GEOFFREY N. en

Grado:

no comment

GEOFFREY N. en

Grado:

no comment

Arunkumar a. en

Grado:

The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.

Patrick C. en

Grado:

It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.

Dinah C. en

Grado:

I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.

Briley C. en

Grado:

The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.

Lynda T. en

Grado:

I appreciate Elizabeth being helpful with drop off and pick up

Daniel J. en

Grado:

Good service but the delivery fee is a little bit too expensive.

Ryan V. en

Grado:

I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.

Carol E. en

Grado:

3 pods arrived ok. Never saw your facility

Jasmine R. en

Grado:

My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month

Conner P. en

Grado:

The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in

Elizabeth P. en

Grado:

Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.

cindy l. en

Grado:

Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!

SUBHASHIS B. en

Grado:

I had a U-Box drop off and pick up from this facility. Top notch communication and execution. Thank you!

Debbie V. en

Grado:

Awesome

Susan H. en

Grado:

I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Thank you.

Amy M. en

Grado:

U box was very helpful during remodel, staff very friendly.

Patrick M. en

Grado:

Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.

Heidi M. en

Grado:

The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.

Patricia T. en

Grado:

Associates very friendly

Clare R. en

Grado:

Good customer service

angel s. en

Grado:

Great service