Initial confusion with storage unit and no reliable number to call with questions about the storage unit
Richard K. | Online Move In
Customer Reviews for U-Haul Storage of Elyria
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Testimonials From Recent Customers
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It was aggravating that we got to the place and the access code I was giving did not work so tried calling the numbers posted and no answer had to drive to the uhaul place they have me a access card to get in and that didn’t work either so had to wait for a employee to come from the other location to let me in
Jose R. | Online Move InCode did not work was hung up on 5 times went and got swipe card and it didn’t work had others let us in and employee on North Ridge was no help at all.
Sandra H. | Online Move InVERY convenient. Highly recommend.
Christopher F. | Online Move InThe staff was very helpful in accommodating my needs.
Ed C. | First ImpressionsI was charged for a storage unit that I no longer have. I have NEVER GIVEN ACCESS TO AUTOPAY OR AUTHORIZATION FOR PAYMENT. THIS IS ILLEGAL TO USE MY DEBIT CARD FOR PROCESSING A PAYMENT THAT WAS NOT GIVEN PERMISSION OR NOTIFICATION. The Latina woman at the facility, who was not nice or helpful or even cared, stated there was nothing that she could do and that the manager is the one that did this. I've complained about him, Tyler, before and this is an addition to his horrible service. I moved out on the 2nd and returned my access card on the 3rd with Isiah who said I would receive confirmation but he couldn't do it personally. It states in the corporate system this as per customer service but I still couldn't be processed a refund. I had to physically go to the location after a long day of work for no reason because the woman couldn't help me. I'm disgusted, disappointed and ticked off. THIS IS EGREGIOUS AND A GROSS MISFORTUNE!
natasha g. | Overall ExperienceTyler in Elyria is awesome
Sheri B. | Overall Experience1. Your office is very understaffed. Long lines and if you call the local office you are sent to the 800 department and have to wait for a long time. 2. I have 3 units and asked for a discount due to having several. They said no. 3. Still understaffed. Pay more, get better people
Donald B. | First ImpressionsI was unable to start storing anything for 3 days due to the door being broken that I was not aware of.. but other than that the building is nice and the carts are very helpful and overall the building seems to be very secure
Amber K. | Online Move In