Customer Reviews for U-Haul Storage of Duwamish

2,183 reviews

2925 S 112th St   Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th, South of Boeing Field and East of the Duwamish River)

(206) 792-7317

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(206) 792-7317

2925 S 112th St
Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th, South of Boeing Field and East of the Duwamish River)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Raina VanVleet  |  Overall Experience 
Rating:
5.0

This particular uhaul storage facility should be the example for all facilities. I had previously tried another location and moved as there was poor access, security and lighting. In definite need of updating.

KATHY ROMIG  |  Overall Experience 
Rating:
5.0

I like this location for many reasons: It's conveniently located and easy access to freeways. They almost always have the equipment that I. The staff is always attentive and helpful, and I've rarely experienced an understaffed experience at this location that is usually the norm at others.

Sennet Curtis 
Rating:
1.0

Customer did not leave a comment.

don burchett 
Rating:
5.0

Customer did not leave a comment.

LEON L NAFF Jr  |  Overall Experience 
Rating:
2.0

service was GREAT!!!!!!!

cynthia ann Huseman  |  First Impressions 
Rating:
2.0

If you tell a customer they’ll have a certain size truck and you don’t have it when they show up to get it, you need to include a compensation towards their rental price. I can’t believe we weren’t given any sort of discount for having to use a truck that wasn’t big enough and we were forced to suddenly call friends with large vehicles to help us.

Kelsey Schultz 
Rating:
4.0

Customer did not leave a comment.

Austin Grice 
Rating:
3.0

Customer did not leave a comment.

Donnie Robison 
Rating:
5.0

Tara M was extremely thorough and clear while she walked us through the facility and answered all of our questions. Give her a raise!

Zander Miller  |  First Impressions 
Rating:
5.0

All went well

ROD MCLACHLAN 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Young  |  Overall Experience 
Rating:
2.0

I had made reservation in ~508 CAD but was charged in same figure in USD(~508USD) increasing the overall cost in CAD (~700CAD).

Abhik Mukeshbhai Dhekar 
Rating:
2.0

Too many service and product issues to mention here. I will tell people I know to use Pods instead, they must be better than what I experienced.

Christian Simon 
Rating:
5.0

Thanks costume’s service

AMADOU WAGNE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Evelyn Kelley 
Rating:
5.0

Drivers and facility staff were all exceptionally helpful and courteous. It made our move from Michigan to Seattle as worry free as possible. Thank you!

Avery Aten 
Rating:
5.0

Customer did not leave a comment.

MARTIN MAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morrie Cordero 
Rating:
5.0

Customer service at this location is tip top.Teri on Sunday took care of me.

KEITH JEROME 
Rating:
5.0

Customer did not leave a comment.

NANCY JEFFERY  |  Overall Experience 
Rating:
5.0

Tyne my cashier was amazing she gave great customer service and was very knowledgeable in prices sizes. Always had a smile on her face and even asked if I needed boxes tape etc. i would like her as my cashier every time I rent from uhaul. She need a appreciation lunch given to her for all her hard work and wonder personality. Great choice on hiring her.

deilana hennings 
Rating:
5.0

I was supposed to get my truck downtown (across from Starbucks headquarters) but I made an error while reserving the truck (confused AM and PM). April at this location went above and beyond to help me get squared away. It was much appreciated.

Robert Sidbury 
Rating:
5.0

Customer did not leave a comment.

Olivia Gomez 
Rating:
5.0

Customer did not leave a comment.

JASON DAVIS  |  Overall Experience 
Rating:
5.0

All staff from check-in to return were most helpful and friendly.

Michael Dady 
Rating:
5.0

All was excellent

phyllis tally 
Rating:
5.0

Customer did not leave a comment.

Shawn Belyea 
Rating:
2.0

I was charged for a 24 hour rate after returning wito2 hours

Jeff Kelly 
Rating:
5.0

Location was very clean and organized. Staff was very professional. Will definitely use a again.

Rick Witthaus 
Rating:
5.0

Very helpful

Arturo Ceja 
Rating:
5.0

Customer did not leave a comment.

delwin jay cambron 
Rating:
5.0

The staff there were amazing and helpful. They are my new go to uhaul!

DENISE SEBASTIAN 
Rating:
5.0

Acquiring a unit was a breeze online. Super streamlined! Moving out was just as easy. There is a community "Goodwill" section where you can find goodies or leave goodies for others. Entry and exit is smooth, especially if you get in one of the parking bays. Overall incredibly clean and nice bathroom facilities as well.

Melissa Mcclintock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen Dermody  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeramie Watson  |  Online Move In 
Rating:
5.0

Good service

ELMER JOVEL OSORIO 
Rating:
3.0

This storage has major design flaws and whoever decided to randomly place these tower columns inside the storage spaces themselves aught to be fired immediately

MICHAEL DARE  |  First Impressions 
Rating:
4.0

This is a compliment for one of your employees. Jacob served us and was great. We have never had the trailer cleaned and smell so fresh. In and out fast. Jacob is a keeper.

marilyn Innes 
Rating:
5.0

The staff were awesome. Friendly and reassuring.

NANCY JEFFERY  |  First Impressions 
Rating:
3.0

Trailer I rented had lots of trash inside

Rolando Hernandez 
Rating:
5.0

Customer did not leave a comment.

THOMAS LANIER 
Rating:
5.0

Thank you for service

Mavis Washington  |  First Impressions 
Rating:
4.0

Truck was on 1/8th of a tank, had to get gas and hold up my delivery. The truck was filthy outside. Windshield wipers were in poor condition, drivers door did not shut properly, had to close it 3 times to get the "Driver Door Open" to go away, the truck sounded like a hurricane coming through the driver door when on the freeway. When I got downtown to deliver I had to shut and lock the door. When I locked it, it would not unlock from the outside or inside, had to exit/enter through the passenger door. AND the "Service Air Bag" light came on during my delivery, that could not have been avoided, but it did happen.

Jason Breda 
Rating:
3.0

Truck had a broken bumper and location was severely understaffed. Took almost 45 minutes to get the keys for my mobile pick up. Friendly and apologetic staff however.

Tyler Heaps 
Rating:
5.0

The staff at the Duwamish U-haul were all courteous, helpful and willing to assist. I have rented from this location before and now am using their storage services. They are always pleasant and accommodating. I would recommend them to anyone looking for quality rental and storage.

Roxanne Clawson  |  First Impressions 
Rating:
4.0

My only problem, was every time I opened my unit the alarm went off. I mentioned it twice, but it was never resolved.

SANDRA DOLPH  |  Overall Experience 
Rating:
4.0

Very nice person not complaining

SALVADOR HERNANDEZ LOPEZ 
Rating:
5.0

Sunday crew was great. Friendly and efficient.

James Ho 
Rating:
2.0

Signage is confusing - I went to equipment facility next door.

harold Hagglund 
Rating:
4.0

Make sure you take some time before using your rented equipment to view the online tips and hints. When you pickup the equipment the staff may not be able to spend all the time you want giving you an orientation. I rented a 15' truck and a car hauler trailer. to move 780 miles. They are perfectly matched. There was no problem with the trailer driving the truck.

Tom Beaulaurier 
Rating:
4.0

Customer did not leave a comment.

Richard Dover 
Rating:
5.0

Customer did not leave a comment.

Liliyana Sanchez 
Rating:
5.0

Excellent customer service all around! Friendly staff that present as if they enjoy their job along with prioritizing customer satisfaction naturally.

James Morgan 
Rating:
5.0

Customer did not leave a comment.

Trevor Davis 
Rating:
5.0

Customer did not leave a comment.

Alex Lek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleta Haskins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jiayu Hu 
Rating:
5.0

Customer did not leave a comment.

Michelle Friend 
Rating:
5.0

The young lady working the counter was extremely courteous and efficient. This location is a pleasure to do business with and completely satisfied all of my needs. I’ll be coming back to this location the next time I need uhaul services!

Marley Harrison 
Rating:
3.0

Let customers know if there was problems with their Vehicles

ANTONIO LOPEZ 
Rating:
4.0

Customer did not leave a comment.

Adam Rivas 
Rating:
4.0

Customer did not leave a comment.

Ryan Rains  |  Overall Experience 
Rating:
5.0

The return process was very cumbersome. We had already downloaded the app but left after over 20 minutes waiting for the app to recognize our location. I took numerous pictures and sent an email to U-Haul. I was happy to receive a response back from them. I'm not a tech person but it seems like you need some type of booster in that return area to ensure that individuals are able to utilize the app to complete their return.

JEANNINE REAMER JONES 
Rating:
1.0

Nothing - UBox cannot be saved from how horrible its service is. My order was canceled without my express request. When rescheduling, I am told certain things I wanted are not available. This service cannot be salvaged, and I want nothing to do with UBox ever again.

Aditya Kanukurthy 
Rating:
5.0

The employees there were so nice helpful and respectful thanks again for all your help and great customer service

SHAWNA COLEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcel Dolak 
Rating:
2.0

Customer did not leave a comment.

Sarah Hof 
Rating:
3.0

Steering on the 15 foot truck was really sloppy and loose. Truck also smelled like it was emitting unburned fuel.

Nathan Campbell 
Rating:
5.0

Customer did not leave a comment.

Shun Captville -Austin 
Rating:
5.0

Customer did not leave a comment.

Ferah Abdu 
Rating:
5.0

Customer did not leave a comment.

ebrahima tunkara 
Rating:
5.0

Customer did not leave a comment.

Eduardo Grijalba 
Rating:
5.0

Customer did not leave a comment.

Kelly Berry 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Papoutsakis 
Rating:
5.0

Your location was great. I would recommend them. The truck share tool did not work for me. It would have been helpful to know the five things that were required to verify my identity in advance. When I called your 800 number I was told that the location I was at did not support Truck Share.

Bruce Rodda 
Rating:
5.0

This experience was about as smooth as it could of gone after dealing with the other guys who couldn’t back their truck down a small decline, that literally every truck for 10 years I lived there for 3 different homes including a new build could make it down. Aws with B&R were great at helping unload everything at the point of delivery. They were quick, efficient; and took direction well. Thanks again!

Matt Staggs 
Rating:
5.0

This facility was by far the best storage facility I have ever used. I've had to store my belongings several times over the years & I've used several different companies/facilities. The staff & facility were above par. Staff was always courteous & professional. The facility always clean & easily accessible. Things I liked most was the ability to park in a garage setting making it feel more secure, convenient & accessible; use of an access card instead of having to punch in some code; & by far the coolest was the "Recycle & Reuse" space in the garage where people moving in/out & buyers of auctioned units could place items they no longer needed or wanted but still usable instead of trashing them for others to grab!! No other place I've used had this & I got some great items from this as well as "donated" some items as well. Kudos to whoever brought this idea to fruition! Thanks for a great experience & if I'm ever in need of storage again I'll definitely be back!!

Anna Johnson  |  Overall Experience 
Rating:
5.0

Originally was directed to Renton branch only to informed I didn't have a reservation and no trailer available. Agent then search for availability in area and found one 15 miles away.

ROD MCLACHLAN 
Rating:
5.0

Customer did not leave a comment.

hussein boru 
Rating:
5.0

Customer did not leave a comment.

Robert Toney 
Rating:
4.0

Customer did not leave a comment.

Wayne Clements 
Rating:
5.0

Customer did not leave a comment.

Bill Newcomb 
Rating:
5.0

Customer did not leave a comment.

Emily Hays  |  Overall Experience 
Rating:
4.0

Great staff. Thumbs .

Kathleen Pyeatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroline Fett 
Rating:
5.0

Customer did not leave a comment.

Manda Sloan 
Rating:
5.0

Customer did not leave a comment.

Angie Johnson 
Rating:
5.0

Customer did not leave a comment.

Arron Taplin 
Rating:
5.0

Customer did not leave a comment.

Hsueh-Mei Y Yang 
Rating:
5.0

Customer did not leave a comment.

DENISE FESSENDEN  |  Overall Experience 
Rating:
4.0

I think everything went smoothly so nothing went wrong..

Diana Camp 
Rating:
5.0

Customer did not leave a comment.

Alissa Thomas 
Rating:
4.0

Customer did not leave a comment.

Mayquel Azahares 
Rating:
2.0

Gas was leaking from the tank. I put gas in and drove it to Bellevue. I didn't know there was a leak until we got to Bellevue. I am a business and I rent a lot of U-haul trucks from you. Most of the time I rent cargo Vans. The office advised me to call roadside service. I was able to drive the truck back to the office. They gave me another truck. I've had good experiences with your company over the years.

ENOCH NEVILLE ROWLAND 
Rating:
5.0

Keep doing what you doing making sure all the customers are satisfied with their storage facility

Jimmy Willams 
Rating:
5.0

Customer did not leave a comment.

AARON REYES 
Rating:
5.0

Customer did not leave a comment.

William Dresser 
Rating:
5.0

Customer did not leave a comment.

sean miller 
Rating:
5.0

Customer did not leave a comment.

Jephter Maurice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Chant 
Rating:
5.0

Customer did not leave a comment.

Christie Aujero 
Rating:
5.0

Customer did not leave a comment.

KEITH FALCON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Hannah Boley 
Rating:
5.0

You guys do very good job

Oblat Oxile 
Rating:
5.0

Used a small pickup to transport some items from one location to another. Worked great! Staff was super friendly!

Ryan Soper 
Rating:
1.0

I made a reservation but the first location couldn’t give me the truck. Was sent to second location where the staff was being unprofessional and goofing off while I was impatient to finally get a truck as I had people waiting on me. Truck only had 1/4 tank of gas.

Brittany Horton 
Rating:
5.0

Awesomeness

Brian Good 
Rating:
5.0

I like it

Adam Ismail 
Rating:
5.0

Loved the unit!

UNIQUE JORDAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamacia wallace 
Rating:
5.0

Excellent service and rentals.

Jan Allenbach 
Rating:
4.0

Customer did not leave a comment.

Charles Hanlon 
Rating:
4.0

This location is very new and the employees working at this location seem to be still training. The facility was very clean

Mark Calhoun 
Rating:
4.0

Staff was very friendly. However, we requested to access our ubox 72 hours ahead and it was confirmed over the phone that the ubox was located there, but when we arrived we were told the box had been moved to another location without informing us.

Emily Johnson 
Rating:
4.0

More staff at the front desk, only appeared to be one person at the location.

Amjad Al-Shakarji 
Rating:
5.0

Customer did not leave a comment.

Clark Gibson 
Rating:
1.0

I was given a truck that had literally 0 miles worth of gas. Put gas in your vehicles?? There was a truck there that belong do another facility that could have been loaned to me instead, but they didn't want to do that. I was so irritated I decided to do the rest of my move in my own car, and returned it several hours early with about half the planned use.

Cheyan DuVal 
Rating:
5.0

Nothing

pritpal dhaliwal 
Rating:
5.0

Customer did not leave a comment.

melissa flynn  |  Overall Experience 
Rating:
2.0

Cashiers were involved in personal conversation in the middle of my transaction so it took twice as long to complete my paperwork.

MARSHA NAKATANI 
Rating:
5.0

Ryan was greatly helpful

Richard Sloot 
Rating:
3.0

They always have trouble getting the trailer onto the car. Lots of ladies working here which I like but they are not strong enough to unlock the trailers.

marilyn Innes 
Rating:
1.0

Was charger 409 for a dolly that was stolen

Cori Johnson 
Rating:
5.0

I rent truck and trailer for over 2 years and they always treat me good

MILTON FLORES 
Rating:
5.0

Customer did not leave a comment.

CHARLES GURANE ALTOBELLI 
Rating:
5.0

Customer did not leave a comment.

Ryan Hanley 
Rating:
5.0

Customer did not leave a comment.

Gerald Hammond 
Rating:
5.0

I loved how secure, well-lit and convenient moving in and out was for me. The staff was always very helpful!!!

Bettina Carey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Curtis Williams 
Rating:
5.0

Customer did not leave a comment.

Genadij Solovjov 
Rating:
4.0

Need more funciaonal elevators

Nadim El Jamal  |  Online Move In 
Rating:
5.0

Love the repurposing of using existing, empty buildings. Love the drive in loading area, out of the bad weather.

CHERYL BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERN SLAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

UNIQUE JORDAN  |  First Impressions 
Rating:
4.0

Thank you.

Carnell Sheppard  |  First Impressions 
Rating:
5.0

Exceptional customer service. I changed my reservation a handful of times and there was never any push back or details missed. Would highly recommend U-Haul.

Mario Calabria  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mazarit Reyes  |  Overall Experience 
Rating:
5.0

This is th biggest, cleanest, most efficient UHaul facility I’ve ever seen. I’m quite impressed.

KEITH FALCON  |  First Impressions 
Rating:
2.0

Upon check in my reservation wasn’t there and the service techs couldn’t do anything to help me figure out where the reservation has gone even though your guys 800 number had called me and confirmed the reservation. Upon check-in it was a huge mess and I ended up paying more than I was expecting. Upon move out, the systems were down again. I was told I was clear to go and then received mail saying that I was behind and that I had a lien against my storage unit that was now empty for a month. Pretty horrible experience on both moving in and moving out.

Angelina Beck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kip Fox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Davina Brown  |  Overall Experience 
Rating:
5.0

Tari/Toni(????) - young girl 9:00 am Saturday 9/16 at Interurban/Tukwila store was extremely helpful, efficient, helpful and kind. I’d hire her in a heartbeat for any job. I’d been helped previously on an earlier visit by an equally helpful, knowledgeable young man. I’m very impressed.

NANCY ROBERTS  |  First Impressions 
Rating:
5.0

Very helpful staff

Dan Iakopo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derwin raphael  |  First Impressions 
Rating:
5.0

Just a little understaffed for the amount of customers there at the time. Maybe because of the holiday weekend?

MARK CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Evens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billy frazier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mataniufeagaimaleata Savelio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Dees  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA POWELL  |  Overall Experience 
Rating:
1.0

My unit was broken into within hrs of moving into it... And even wit insurance, uhaul found a way to not hafta cover it... So, I'm out $2700 worth of stuff... I believe it was staff that did it and they refuse to give up the security tapes so I can pursue criminal charges...

JAIME SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hiro Bumi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gale Hurley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sosun Nayemi  |  Online Move In 
Rating:
5.0

Thanks.

saskia rasmussen  |  Overall Experience 
Rating:
2.0

Only 1 bay to load unload available. Vacated after 1 month.

Nick MANANGAN  |  Overall Experience 
Rating:
5.0

I would to say thank you to Tari for helping us check in and she’s so sweet and very helpful. She is so knowledgeable and very friendly.

Narin Chou  |  Overall Experience 
Rating:
2.0

Had a very difficult time talking to the storage facility itself, I’d call and be transferred to the UHaul call center. I needed information only the facility could provide

DAN ODELL  |  First Impressions 
Rating:
5.0

Myra was wonderful!

ANN WOOSTER  |  First Impressions 
Rating:
4.0

We actually moved our things in today. On our floor the lights turned off to dim around 1:30 pm . I thought this was weird and it was also frustrating that the HVAC seemed to not be working. We were using our phone flashlight feature see to lock our unit and to place our thing. I hope I won’t need a lantern for my next visit

crystal bell  |  First Impressions 
Rating:
5.0

A large.customer friendly facility. I am very impressed. From Brian Morris

BRIAN MORRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Toney  |  First Impressions 
Rating:
5.0

This is a beautiful place and friendly staff. Tari is the best and so helpful. This will be my go to place for my next rental. If I knew about u-haul containers and free storage I would have done my moving by using U-Haul containers for delivery.

Narin Chou  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karon Goldwire  |  First Impressions 
Rating:
5.0

My husband and I accessed our new storage unit at about 9 pm. The hallways on the second floor were dark. We required our phone flashlight to find our unit, unlock it, and look over our belongings. At one point an alarm down the hall went off. This rattled us as we couldn’t see anything. Glad my husband was with me. It seems the lights should stay on or have motion sensors to turn on during access hours. I will likely only access our unit during office hours from now on. Otherwise I appreciate the cleanliness of the facility and the friendliness of the staff.

Carol EganDavis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Meier  |  Overall Experience 
Rating:
5.0

Nice new facility. Clean. Moving carts available are very helpful. Inside parking to unload is very nice.

JAMES TATE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NASSOR SALUM  |  Overall Experience 
Rating:
1.0

Manager Tristan B denied my access storage that was set and ready to go over an unpaid uhaul that there was a lot of confusion about and notes left for the manager of store to see during business hours that he refused to acknowledge. To be specific, he said, “I do not have to read those notes I can do as I feel. The U-Haul customer service team (via phone)has no say on what happens at the in person locations. My stuff is still currently in the U-Haul at the store I was to unload at and is an ongoing issue that has been beyond stressful!

Ronnisha Spinks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hussain ilmi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Zehryn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Zehryn  |  Overall Experience 
Rating:
5.0

Really clean and modernized facility. It was literally the cleanest storage place I’ve ever been to. The front desk kids can be a little clueless and non chalant at times but overall it was a great experience.

Aldreta Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecilia Kirksey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve McFadden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Zehryn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Burckhard  |  First Impressions 
Rating:
5.0

Maria is awesome and very much enjoyed conversing with her.

Wilmer Braden  |  Online Move In 
Rating:
4.0

Everything was great but they needed more staff to avoid long lines

Ruta Sium  |  Overall Experience 
Rating:
5.0

Maria provided excellent customer service.

LESLIE NICHOLS-RAGE  |  First Impressions 
Rating:
5.0

I stored my things exactly one year at this location and it was perfect for my needs as I didn't think I'd need a storage unit longer than a couple of months when i moved things in. However, it took a year for me to get into a comfortable living area for my work. During the year, it was nice to have the hours in the evening to go get things or put things away after arriving into Seattle off jets. I'm thankful I opted for a little bigger unit as my things accumulated over the months. The convenience of your bathrooms were also appreciated for times of reorganizing things in my unit for accessibility. "Grab 'n go" times required better planning for organizing which took hours to situauate and structure my stored items since I was living out of hotels. There were times I'd change into one of my uniforms in your bathrooms and go right into work. I kept a lot of my clothing hung up in my unit. If I needed a place to keep my things, this was as good as it got for exactly what I needed. Thank you, Duwamish U-Haul! 5 stars all around for fast, friendly service when I needed it. Excellent service and convenience of location.

Bonna Booth  |  Overall Experience 
Rating:
5.0

Everything about this facility is commendable - from staff behavior to the security aspect of the building.

Durgesh Trivedi  |  Overall Experience 
Rating:
4.0

Yesterday I moved out of a ubox into a storage unit, however my account has not been updated and I was told it would occur last night. I spoke with a team member today and she said they would ensure it is done today and I would not be charged for today. I’ll need to continue monitoring this until it’s done. Also Yesterday I booked a 5x5x7 unit but upon entry I realized it was too small and asked to go up a size, I was charged a change fee of appx $15. It seems poor policy to charge for a same day change which resulted in a more expensive unit.

Neva Appleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAKALINA TAUSINGA  |  Overall Experience 
Rating:
5.0

Great experience. Reasonable price. Also just so convenient having the trucks and storage unit in one location. Highly recommend!

JENNIFER SWANSON  |  Overall Experience 
Rating:
5.0

Staff is amazing and the facility is very clean

David Aguilar  |  First Impressions 
Rating:
5.0

Frendly,helpful, informative

DENISE FESSENDEN  |  First Impressions 
Rating:
5.0

very friendly and helpful, also had a lot of availability

PAIGE MUSKAT  |  First Impressions 
Rating:
5.0

Staff is very friendly, knowledgeable, and professional. I am very impressed with how Tari handled my concerns and provided me with options.

Maria Bunnell  |  First Impressions 
Rating:
5.0

The excellent was for Kaitlyn, who did such an amazing job and was just as friendly & helpful as could be. Also, Alex was another great person and I appreciated them both so much. Thanks, Cynthia

CYNTHIA KLAHN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dilon Meruk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Will Jones  |  First Impressions 
Rating:
5.0

Excellent place to store belongings. I appreciated the security measures in place and could rest easily knowing there wouldn't be an issue there.

Mathew Akers  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ryan Rains  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Sturgess  |  Overall Experience 
Rating:
5.0

Great work. Great customer service.

Genanaw Gosay  |  First Impressions 
Rating:
5.0

This facility has an excellent climate controlled area for loading and unloading. It was such a nice place at a stressful time. Thank you.

MARYELIZABETH H SCHWIETERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Cisneros  |  Online Move In 
Rating:
5.0

Alex and Marti were great!!! Fantastic customer service, made sure all my needs were met, and walked me to my storage so I can see if it was going to work. I highly recommend them to anyone that may need storage

OLYVIA WILLIAMSON  |  First Impressions 
Rating:
5.0

April and team were all awesome

Carlos Inclan  |  Overall Experience 
Rating:
5.0

KJ made our experience extremely enjoyable. Uhaul Interbay reserved a storage unit that didn’t fit anything from our truck and didn’t want to cancel. So it was a nightmare, but going to Duwamish and with the help of KJ, she made our move extremely pleasant. Glad our things are stored there! Thank you to all the staff for their help. Facility is super clean as well.

Alberto Macias  |  First Impressions 
Rating:
5.0

Alex was awesome. Wry acccomodating

Cindy Beyers  |  Overall Experience 
Rating:
5.0

it is very refreshing to rent from UHaul and have a professional esperience.

CHRISTA TORTORICE  |  First Impressions 
Rating:
5.0

Alex went above and beyond every time I was there. He made the entire experience as smooth and streamlined as it possibly could be.

Savid Acuna  |  Overall Experience 
Rating:
5.0

You had both vehicles and storage that we needed to make our move work.

Robert Cottrell  |  Overall Experience 
Rating:
2.0

The hours suck. And it was dark near my unit

David Huffman  |  Overall Experience 
Rating:
4.0

I did not fully understand the check in and check out procedures. In particular, I did not understand that I needed to check in at the loading/unloading area in order to prevent alarm being set off when I opened my unit or that I should check out when leaving.

Joe Micheletti  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jimmy Phin  |  First Impressions 
Rating:
5.0

The customer service at this location is AWESOME. I have never had a bad experience with any vehicle rental. The storage units are clean, well lit, and easy to access.

Carol EganDavis  |  First Impressions 
Rating:
2.0

The person who helped us (Kaitlyn) was quiet rude and failed to communicate everything with us causing us to set the alarm off on our unit.

Katelyn Coburn  |  First Impressions 
Rating:
2.0

Customer service is inaccessible for anyone who doesn’t have at least an hour to be on hold, the facility only has office hours for access hours and I need my belongings when i get off work, which i could not do here, they charged my card without my permission which i was told they could not do but made sure to wait until there was a late charge and several unanswered phone calls before doing so, they never answer the phone. I will never use U-Haul again for moving or storage.

Gabriella Russo  |  Overall Experience 
Rating:
5.0

The people at this location are always friendly and helpful! No complaints with the service AT ALL. The only thing I would change is to make U-box retrieval a little more convenient. Sometimes it's hard to get that scheduled, but I don't think it's specific to this location.

Thomas Lasee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Huffman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DENNIS MCWHORTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Warren  |  Overall Experience 
Rating:
5.0

Excelente lugar.

NELCY HERNANDEZ ANTONIO  |  First Impressions 
Rating:
5.0

The staff was excellent.

BRIAN HALL  |  Overall Experience 
Rating:
5.0

Alex was awesome. Showed me several units and took his time with me until I found a unit I was satisfied with. Very impressed with how clean all floors were and how neat and organized the main office was. Feel very comfortable storing my items there. The only negative thing that I saw was that they should close up the tops of the units so it doesn’t give anyone the idea of crawling over and stealing other peoples items.

Cindy Beyers  |  First Impressions 
Rating:
5.0

Alex was a great help, and all my experiences with the rest of the staff were pleasant and professional. Highly recommend!

Stephen Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Raymond  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Randy Chase  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vladimir Kalchek  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALEX JORDAN LANGSY  |  First Impressions 
Rating:
5.0

Outstanding customer service

OLADIPUPO SENNUGA  |  Overall Experience 
Rating:
5.0

Se me olvido el nonbre de la joven que me ayudo es un guera delgada me atendio muy bien muy amable en todo momento me ayudo en todo lo que nesesitaba y pues yo los recomiendo tienen buen servicio, felicidades

BASILISA RODRIGUEZ CORONADO  |  First Impressions 
Rating:
5.0

Friendly staff, clean unit (I think brand new), convenient loading areas and carts to use. Very good experience.

Eric Hestekin  |  Overall Experience 
Rating:
5.0

5 stars across the board: Cleanliness, convenience and a staff that is professional and well informed. Would use again and recommend to anyone. Best uhaul location by far!

Ricky Mungai  |  Overall Experience 
Rating:
5.0

Ms April was very helpful and so professional! She is the example of a dedicated worker who really enjoys the job. However; there is one worker not sure of her name but she has a broken ankle; sometimes she comes across as very abrasive with customers and it’s not a good feeling.

sarah carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonya gulling  |  First Impressions 
Rating:
5.0

Alex was amazing getting my unit conveniently picked out for ease of access. Thanks so very much.

julia rollins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank Logan  |  Overall Experience 
Rating:
1.0

Still have not got my refund. It's been since August 27. How long does it take what a joke

David Woolsey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRIDAY ENABULELE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thi Markwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wagura  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Eric Hestekin  |  Online Move In 
Rating:
5.0

At a time where things are financially hard it was very refreshing to come across a company with the needs of people like me in need of a business that suites the needs of people today.

MITCHELL GLORIA  |  First Impressions 
Rating:
5.0

Thanks y’all

Rose Al-Maleki  |  Overall Experience 
Rating:
5.0

All great experience, office just seemed to always be closed when I needed them. But over all, great. would have been nice to be 24hour access but not a deal breaker because open to 10pm was enough, would be awesome if office matched.

CHRISTOPHER BALLARD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna Shane Claudon Padilla  |  Overall Experience 
Rating:
5.0

The two ladies were very nice and helpful and very professional

DICKSON ANDREAS  |  First Impressions 
Rating:
5.0

Customer service was great!! Need more staff waited over an hour for service, but once I got help it went fairly fast. And the representative was very kind friendly and efficient.

GLORIA POWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve McFadden  |  Online Move In 
Rating:
4.0

Though this is a new facility with an obviously new staff the store runs quite well and the employees always have assigned tasks to work on (as opposed to phone videos some employees do in other locations). Jenny runs a tight ship and not only her self but her employees have been right on top of any concerns we had while renting there. I've already had more than one person move into a unit in Dawamish.

larry lapine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAWEL MROZ  |  First Impressions 
Rating:
2.0

I choose the storage because they ware available for drive-up storage, but when I sign up, they didn't have a drive-up storage. It made my moving very difficult. I will never use your service.

SHINGO KATSUSHIMA  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Erick Craige  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billy frazier  |  First Impressions 
Rating:
3.0

I wanted to be able to rent one unit for all my things, the comparison of truck load vs rental unit is not comparable. I ended to rent two units which could have been avoided if the advice with the customer service person could have been clear. She kept comparing other situations and not answering my question. Very frustrating

Araceli Angulo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alan Haskel  |  Overall Experience 
Rating:
5.0

Your facility was really safe and clean! Staffs are nice. Thank you!

ANGELA CLARO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN WILLIAMS  |  First Impressions 
Rating:
5.0

This storage is the best i have ever rented thank you for making me feel safe

Ashley Raymond  |  Online Move In 
Rating:
5.0

I've honestly never seen such a spectacular storage facility! It's very secure, very clean, super nice staff. I was blown away. Other storage companies should be scared. Because this U-Haul has not only brought it's a game, it showed up prepared for a showdown!! Kudos to U-Haul Duwamish/Tukwila.

Amanda Crisamore  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Everett Jordan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RYAN MAJKA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonya gulling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeffery dotson  |  First Impressions 
Rating:
1.0

They run on a skeleton crew and complain about it. One lady had her phone keep going off durning our check in process and kept answering it and took care of her phone before customers. Also if we use the dumpster for example throwing away a garbage bag (just 1) it’s $100 no matter what even though we pay for storage each month.

Alexis Acuna  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricky Mungai  |  First Impressions 
Rating:
1.0

The online move-in process would be convenient if it didn't require the extremely long waits on your first visit. The unit, building, location, security system, and the staff are great. The amount of time to access my unit was awful. I filled everything out online so that it would be a quick move in. I waited in line for about an hour before I could use my unit. It took me longer to get my access than it did to unload my stuff, move it to my storage unit, tetris it in my storage unit, got back to the front desk because the lock wasn't in the unit as stated, get the lock, walk back to my unit, finish unloading, and lock the unit. All of that took less time than the wait to just get access to my unit. The three different staff members I interacted with were great. If they didn't have the needed knowledge, they quickly tapped someone that did, answered my questions, and resolved my issues. The fact that they were understaffed and had to continue to deal with people that were hot and tired after waiting in line for over an hour, makes me not want to support the company any longer. A friend rented a truck from the same location earlier this week. It took him three hours to get a truck, it wasn't the size he reserved, and he had to go to another location to get it. Again, the staff were great. Management (at the level that is accountable for staffing) needs to be trained or replaced as every person I spoke with at the location had a negative experience due to the lack of available customer service.

Pascual Cruz  |  Online Move In 
Rating:
5.0

Awsome 2 men helping out in 5he front, even when there was a miscommunication with upstairs they helped me so much.

Travis Nua  |  First Impressions 
Rating:
4.0

The access hours being restricted to office hours is going to become an issue when I start working and may need to change facilities. This should be communicated online, not something I'm not aware of until I show up after 7PM to access my belongings. The employees were nice enough to explain the reasoning behind the decision, it's just extremely inconvenient as I just moved here and am now restricted to business hours for unloading a truck with a time limit imposed by U-Haul. The staff is very accommodating and helpful and I appreciate them, their patience and assistance.

Gabriella Russo  |  First Impressions 
Rating:
5.0

❤️

DONNIE (dabomb) MITCHELL  |  First Impressions 
Rating:
2.0

I set my account up online. But then they wanted to charge me and it was supposed to be free for the first month. So I called and the guy told me to just go to the office. So I did. And at the end of the meeting she said I didn't set it up o line, yet she didn't have to ask me any info because it was already set up online. She refused to give me my free lock because she said I didn't set it up online. I did. And also she said that the hours I could access my unit was only until 700pm, but the guy online said 10pm, and there were still people there after 700 so I don't get it. And I work till 5pm that's hardly time to get home and get to my storage. I have a 10ft uhaul truck in NY drive way and I need to empty it but there isn't enough time. So now what?

Kori Arnson  |  First Impressions 
Rating:
5.0

Tameric/ customer service rep competent w/ strong relationship, communication, and technical experience.

R KEVIN BIASBAS  |  First Impressions 
Rating:
5.0

Your staff was top-notch! It is DIFFICULT TO IMAGINE a storage facility as clean. My experience was FAR FROM a "storage facility " experience!

MICHAELENE THOMPSON  |  Overall Experience 
Rating:
5.0

Really nice people's working there and helpful. thank you

Stacey Garrett  |  First Impressions 
Rating:
5.0

We haven't moved in yet but we will be checking it out on Monday when we do

James Shively  |  Online Move In 
Rating:
3.0

Mostly everyone was kind and friendly and helpful. I didn't have confidence in the skills of Jessie, mostly because he didn't seem to know too much himself and needed lots of assistance. While I don't mind training someone, it took longer than normal to check in. I had an immense amount of patience but that patience wasn't returned when I was using the stalls to unload my truck and they needed to go home. It seemed my time was not as valuable as their time. There should be a way to lock the facility to allow the customer to completely use the stall and have it lock behind them. Interestingly, the same 2 individuals that took a tremendous amount of time at check in were the ones demanding that we move out of the stalls. Additionally, dogs should not be brought to work. It's unprofessional. The truck check out was much smoother, likely because it was handled by the manager, and there's another younger lady working there that seemed pretty efficient.

Youngmee Moon  |  First Impressions 
Rating:
5.0

I completed a review for your business and will gladly reiterate very high praise for the staff; especially April, who has restored my faith in an abilty of humankind to provide exceptionally good customer service.

CYNTHIA KLAHN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Carter  |  Overall Experience 
Rating:
5.0

The Experience was awesome the staff was very helpful cordial professional. I enjoyed the visit, and pleased with storage space. Thx

RUTH JONES  |  First Impressions 
Rating:
5.0

Manager couldn't have been kinder.

Doug Cotton  |  First Impressions 
Rating:
5.0

The people I've dealt with at this location, from inside the offices who I spoke with on the phone, to the people I spoke with at the counter, to the people I dropped my rental truck and trailer off with, were all a pleasure to deal with, kind beyond necessity, and made my experience with this location all top notch. Would recommend to a friend or family member time and time again.

justin curtis-belgarbe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Tetreault  |  Overall Experience 
Rating:
5.0

Brand new facility, great security and great access. I managed to get a spot right by the door too which was perfect for my needs.

kaylah owens  |  First Impressions 
Rating:
5.0

Absolutely positively the best storage facility & management in the entire metro area. Bar none.

Saskia Rasmussen  |  First Impressions 
Rating:
5.0

Maria was very helpful. Excellent customer relations skills.

CAMILLE MINOGUE (trustee)  |  First Impressions 
Rating:
4.0

Customer service was very professional

Victor Graves  |  First Impressions 
Rating:
5.0

Young Man T, who helped me out was very kind and helpful. The process was quick and easy.

Yolonda Dowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEROME EARL  |  First Impressions 
Rating:
1.0

It appeared no one in this office knew `anything they were doing besides the manager. They were extremely confused with their computer systems and no help when I had questions. go to another office

Anna Frye  |  Overall Experience 
No reviews have been submitted for this location.

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