Customer Reviews for U-Haul Storage of Downtown Dayton
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

68 reviews

360 S Main St   Dayton, OH 45402

(937) 684-9405

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(937) 684-9405

360 S Main St
Dayton, OH 45402

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service was above & beyond, they were extremely professional, friendly, and very helpful. I truly felt at home. One of the guys that helped me his name was Dale, I believe the other guys name was Jimmy. They are truly the epitome of great customer service, as well as teamwork! And I do hope that they get recognized for their hard work, and professionalism. It was very refreshing to experience that.

Skyahrein L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vanessa s.  |  First Impressions 
Rating:
2.0

You have to pull in to unload and there are only 3 spaces to do that. And yesterday when I went for the first time 1 door was broken so there were only 2 spaces to unload. Very unconvienent.

SUSAN F.  |  First Impressions 
Rating:
5.0

Great

Anthony T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah h.  |  Overall Experience 
Rating:
5.0

I really don't have no other place to compare it to. However as of right now I wouldn't go nowhere else. I would go right back to U-haul thanks for the help of my property. P. Merchant

Perrintha M.  |  Overall Experience 
Rating:
5.0

The large truck service door hasn't worked for 2 months and needs fixing. That storage facility has a large volume of people coming and going, and when 3 different customers have to share the 2 smaller vehicle doors, it becomes difficult to unload or unload boxes and other furniture.

Cecilia O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zinna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel v.  |  Online Move In 
Rating:
4.0

The emails pre move in were helpful. The only thing that was confusing was entering the PIN on move keypads to get in. The instructions were unclear. I called AJ and he was able to help out immediately.

Maxwell A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janelle W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CORRIANDRE T.  |  Overall Experience 
Rating:
5.0

Quick and easy and clean I feel very secure with my items in the climate controlled atmosphere

Candice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naudia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew L.  |  First Impressions 
Rating:
5.0

All of the guys at the East Third St. location in Dayton have excellent customer service skills. They all work hard to accommodate what your needs are for your move and storage. I want to give a special thank you to Tim, Jeff, and Brian for what you guys do. Sincerely A.B.

Amica B.  |  First Impressions 
Rating:
5.0

was quick didnt have any problems hope not to have none in the future

Anikka B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria W.  |  First Impressions 
Rating:
2.0

Gave me 2different units that were wrong ,had to drop my trailer off and drive back to third street to fix it,never was resolved

Christopher S.  |  First Impressions 
Rating:
3.0

When I called in prior to coming in the gentleman that I spoke to name Tim was very nice and professional and told me one thing. However, when I went in the next day to set up my agreement, it was inconsistent w/Tim's behavior and what he had told me. Additionally, for identity and security reasons, I shouldn't have to yell my personal information out, it should just be taken off my DL and entered in and if something has changed I would let the cashier know that.

Antonio S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelvin G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Meghan B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zinna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily M.  |  First Impressions 
Rating:
4.0

I DIDNT REALIZE I HAD TO CHECK IN WHEN I ARRIVED AT U HAUL. WITH THAT BEING SAID I LIVE ALL THE WAY IN XENIA. I BEEN TRAVELING BACK AND FORTH. WORKING A FULL TIME JOB. I WAS EXHAUSTED FROM TJE NON STOP PACKING AND LOADING AND UNLOADING. (ALONE) I ARRIVED THERE MY SECOND DAY, AND I WAS LOCKED OUT OF THE BUILDING. I WASNT HAPPY AT ALL. NOW I HAVE A WHOLE CAR LOAD OF BELONGINGS AND THE ONLY OPTION IS TO RETURN BACK HOME, AND UNLOAD THEM SO I COULD RETURN TO DAYTON BECAUSE I HAD BUSINESS TO ATTEND AS WELL AS GIVE A FRIEND AND HER DAUGHTER A RIDE. TJE WHOLE ORDEAL PUT ME BEHIND. I WAS TIRED AND FRUSTRATED TO NO RETURN. VERY DISAPPOINTING.

Traci T.  |  Online Move In 
Rating:
1.0

I had a trailer and could not grab the sofa in my unit because the elevator was stuck on the fourth floor

Ethan S.  |  Online Move In 
Rating:
3.0

The truck door was broken, no one told me that. I called the gm numerous times and he never responded to me. I left voicemails. It was very difficult to move my stuff without proper access. I didn't know about the door being broke until the next day when I returned the uhaul truck to another location. Homeless people hang out in the building and make it harder to move stuff in/out.

Tara M.  |  Online Move In 
Rating:
5.0

Thank you for you save my property

ruth b.  |  First Impressions 
Rating:
4.0

The swipe process was confusing and not fully explained that the pin/swipe needs to be used twice. Once to check in and then again to actually unlock the doors. This information would have been helpful for a first timer.

Alishia K.  |  Online Move In 
Rating:
4.0

Check-in process is horrible.

Carla P. 
Rating:
4.0

Customer did not leave a comment.

Teresa L. 
Rating:
2.0

Not very visually informative. When I pulled in all I saw were storage units and didn't tell me where the truck drop-off was.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

ron j.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
1.0

I do not recommend anybody using this location because there isn't a person availability at the facility to help you. I had issues getting the key out the lock box because the wrong code was sent to me. I had issues with the website when I was returning the truck. I guarantee this is the last time I use Uhaul.

Mercedes L. 
No reviews have been submitted for this location.

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